"Short term stay comfortable"
I enjoyed the extended stay option. One suggestion regarding the gym, which was nice as well: is that you have spray or something available to clean the machines after use, and towels for use.Genuine Hotels.com guest review
Extraordinarily noisy, partly do to renovation,partly do to room 1B being opposite heavy steel doors to the stairway and to the recycling area. These clang open and shut at all hours. The manager was nice, and did what she could to help relocate us.Genuine Hotels.com guest review
I really wasn't expecting this hotel to be so nice. I was overall satisfied with the hotel. The only complaint is that the heater that controlled the room temperature was making too much noise.Genuine Hotels.com guest review
"First time in NY"
The staff was great and very friendly. Carol was especially helpful and went above and beyond to make us feel comfortable and welcome. Room was large and very clean and walking distance from so many sites. We took taxi's the first day and walked every day after that. We will definitely return to the Eastgate!Genuine Hotels.com guest review
"Good price, location and kitchen"
This is not the newest hotel in NCY. In fact, you can expect to find furniture from the 80s or 90s in your bedroom, i.e., the stuff is a bit old, but very clean. The bed in particular was very noisy, so that if one moves will wake up the other :-) Despite that, a couple of reasons make me think this hotel is worthwhile: 1- it has a full kitchen, so […] if you plan to spend more than 3 days in the town and do not want to have dinner out everyday, or has a baby who does not eat all type of food, this is your hotel! 2- the surroundings of the hotel have a supermarket, 24h market and pharmacy, mcdonalds, subway sandwiche, and subways. IN other words, although it is not very very close to the touristic attractions, it has things that you will need during your stay. 3 - the staff is pretty nice and helpful. So, in short, I do recommend this hotel and plan to stay there whenever I go back to New York. Read moreGenuine Hotels.com guest review
Large, spacious room. High ceilings. Nice kitchenette. Extremely well maintained and spotless bathroom. Quiet. What's not to like? Hotel lobby is tiny, but who cares? Staff very helpful. A few short blocks away from Subway at Grand Central.Genuine Hotels.com guest review
Love the Hotel ..beautiful rooms and great location ..will definitely come back ...Genuine Hotels.com guest review
The room was recently updated and comfortable.Genuine Hotels.com guest review
Thiss a great hotel for families or groups, as the suites accommodate quite a few guests. However, it is basic, and the "suite" was too basic for a couple like us.Genuine Hotels.com guest review
"Location top - cleanliness disgusting"
It was satisfying but the room wasn't made when we came. They promised us to get the couchbed done by 6 pm and when we came back at 10 pm it wasn't done. We had lots of hairs in the bathroom. Told that the person at reception to clean it and it wasn't cleaned when we came back to the room. But reception staff was very friendly.Location is absolutely […] fine!! Read moreGenuine Hotels.com guest review
"Within walking distance of sightseeing"
All in all the hotel staff were very friendlly in assisting us in any matter or location we needed to visit , and very responsive to any request that was asked of the staff. We would definately stay there again, and also recommend the hotel to others!Genuine Hotels.com guest review
Nice people, good location, large room. Furniture is garage sale grade but the bed was very nice, needs new carpet. Overall you could pay a lot more and get a lot less. I would stay there again.Genuine Hotels.com guest review
"Travel on a tight budget."
Hallways look very tired and carpeting is old. Room is Spartan but clean. Basically, a place to sleep and nothing else.Genuine Hotels.com guest review
"Avoid this dump at all cost!!!"
This is a complete dump and the pictures are very misleading. The location is very good and so is the neighborhood but the hotel is garbage.Genuine Hotels.com guest review
"close to work"
Unfortunately I was in the hotel for Hurricane Sandra.. and we lost power but I found the staff helpful and kind in light of the horrendous situation we New Yorkers were faced with and still reeling from.Genuine Hotels.com guest review
Large, clean rooms with kitchenette. This is basically a studio apartment. D"Agostino's grocery is right around the corner. Grand Central station is 3 blocks away. There are some nice restaurants in the neighborhood. Incredicble for the price. Anyone who complains about this place hasn't been to NYC much. The only small negative was the low water pressure […] in the shower. Read moreGenuine Hotels.com guest review
Very large room but very very dated furnishing. Hotel clean and location for NYU med center and UN is excellentGenuine Hotels.com guest review
We felt most welcomed by Leela at the front desk. She was merely outstanding. Pleasant smile, helpful when asking about locations of events, promptly fixed our lame air conditioner...seemed a cut above. The rest of the staff were terrific. No complaints...will likely stay again next time in NYC.Genuine Hotels.com guest review
For Manhattan very good value for a convenient area.Genuine Hotels.com guest review
The entire staff was courteous, friendly, helpful, and knowledgable. Great location close to bus routes, Grand Central Station, and numerous restaurants. The room furnishings need to be updated, but the bed was comfortable and the junior suite room was huge by NYC standards. There's no in-room safe, but there are free safety deposit boxes in the lobby. […] Free Wi-Fi would be a plus. Travel to NYC 2-3 times a year and definitely will stay here again. Read moreGenuine Hotels.com guest review
"Eastgate is a GREAT lpcation"
I would definitely stay at the Eastgate Hotel again at my next stay in NYC. I appreciated the kind staff and responsive service. Access to my meetings was perfect (near UN) -- and easily walkable to other locations, such as Bryant Park & GCT.Genuine Hotels.com guest review
"Excellent place for vacation!"
Excellent hotel. The staff are friendly and helpful.the rooms are cleaned. I love the idea of having a well furnished kitchen in the room. The location is wonderful. A lot of restaurants nearby.Genuine Expedia guest review
"Can't beat the staff"
While this hotel isn't terribly modern or fancy in any way, the location is good and the staff was wonderful. They were helpful and generous with their time. We came in from a cruise very early and the check in was for 3 pm. They took in our luggage so we could cruise the town. When we returned at noon, they got us right into a room. My husband had […] suffered a mini stroke and we were anxious to get our flight home the next day. They gave us free internet so we could alert our Dr. and family and did anything for us we asked. The bellman (if they call them that now) Ashrah was exceptionally helpful. All with smiles and concern for our welfare made this a much easier wait for our departure. We would recommend Eastgate to anyone looking for modest comfort and a friendly face! Thank you! Read moreGenuine Hotels.com guest review
"Close to Grand Central Terminal"
Hotel was poor. One elevator did not work. Room's garbage pail was not emptied prior to our visit. Soap, shampoo and coffee were not replaced every day. Hotel is looking threadbare.Genuine Hotels.com guest review
"The good, the BAD & the UGLY"
The Good: hotel has a nice exterior and is in walking distance to many tourists locations and very close to subway stops, safe area. The BAD: room lay out was strange and not as much space as expected. We could not get the room to cool off and maintenance didn't seem to care one way or the other. Check in was average, no one at the hotel went out of […] their way to be nice except the 3rd floor cleaning lady and the gentleman that stored our luggage. The Ugly: the room interior is HORRIBLE!! Smoky, musty carpet, stained furniture, curtains had holes and wallpaper was ugly and peeling. Bottom line: spend the extra 10 bucks a night and stay somewhere else. Read moreGenuine Hotels.com guest review
We decided to stay at the Eastgate Tower again after having stayed here a few years ago. Great location, short walk to Grand Central, many restaurants to choose from within walking distance on 3rd avenue. Each staff member we encountered were friendly and helpful. The rooms are quite large by New York standards and having a kitchen is a bonus. A bit […] outdated decor,but room was clean and bed was very comfortable. Would highly recommend. Read moreGenuine Expedia guest review
"Best Surprise Romantic Get-away EVER!"
We totally loved our stay. The staff was more than supportive and helpful. The room was AWESOME!Genuine Hotels.com guest review
"GREAT HOTEL FOR FAMILIES."
The staff was very accommodating. We had traveled overnight and were much too early for check in. They offered their fitness room for us to shower and change. We were put on the waiting list and was able to check in early. The surrounding area had great affordable resturants, drug stores and grocery stores. The rooms in our suite were very large with […] 2 bathrooms and a kitchen to cook if we so desired. The staff were always pleasant and helpful. We plan to stay at the East Gate Towers on our next trip to New York. Read moreGenuine Expedia guest review
""the best kept secret in NYC""
From the bell hop to the manager we were very pleased with the service we received. My wife made the arrangements and thought. We getting a studio with a double bed. When the manager found out she called up and told us they were giving us a roll away at no cost. That jester secured our business for our next trip to NYC. I thank you all for making our […] annual trip to the Big Apple very pleasing. Read moreGenuine Expedia guest review
"Perfect for family of four"
Great location and price. Perfect for a family trying to visit NYGenuine Expedia guest review
"Clean, efficient but don't expect luxury"
First, I am not a hotel snob neither am I a wealthy person who believes he is entitled to special treatment. Eastgate Tower is run efficiently. It is clean enough. The bed was fine. The pull-out was not. The standard amenities (shampoo, soap, etc.) are provided, but all extras (wifi, etc.) are extra and will add up quick if you use them. The kitchenette […] was a plus. We saved some money and time by making our own breakfasts each morning. The decor is bland. It wouldn't take a whole lot of money to put some pizazz in the place, but they must be renting enough rooms without it. Read moreGenuine Hotels.com guest review
This hotel was fabulous - very very clean - fabulous concierge on duty - room was huge - there were 5 of us - we loved itGenuine Hotels.com guest review
Great location, blocks away from Grand Central. Easy walk to Times Square, as well. McDonalds and Duncan Donuts on same block. Market two doors down. Perfect for small family like ours. Kitchen was just big enough. Beds were great including sleeper couch bed. No noise, unlike most NYC hotels, we were on the 7th floor street side. Safe neighborhood and […] nice staff. Read moreGenuine Expedia guest review
"Best service by far !!!!!!!!!!!"
The staff was wonderful. I never had to ask twice for anything. They made my NYC vacation just great. Hotel room was large and very clean. Hotel was about 20 minutes away from Times Square or a six dollar taxi ride.Genuine Hotels.com guest review
"Large rooms, older, reasonably priced"
we had one bedroom suite. We were pleased with its size, large living room. Large bedroom that has 2 queens. Great for families with young kids who like to run around. A little bit older hotel, but clean enough. Great location. Lots of places to eat around.Genuine Expedia guest review
"Great hotel and uniquely affordable."
We were given one of the newly rehabbed rooms. It was great. Location is quiet and convenient!Genuine Expedia guest review
"Great, Quiet, Hotel"
The people were friendly, the bed and pillows were comfortable and the room was quiet. Close to transit whether bus or subway. The concierge, Ann, was great and really helped us navigate through the city and book things! We will stay here again!!Genuine Hotels.com guest review
"Easy for car access"
Parking next door reasonably priced. Close to the Queens Mid town Tunnel. Feels a little tired.Genuine Hotels.com guest review
"Great Location, Big Rooms"
I like this hotel because it has very large rooms for NYC and it is set up like an apartment with a full kitchen, including dishes, etc. This is not common in Manhattan! On the other hand, it is in dire need of a makeover. The hotel is quite outdated (which, I suppose, is what has been keepoing the rates down). Good value if you don't need high fashion […] and impeccable service. Read moreGenuine Hotels.com guest review
Enjoyed Eastgate very much. Rooms were quiet and very clean. Suites were great with the kitchenette. Walking distance to many restaurants and stores, a little longer walk to Times Square, but doable. Would stay at Eastgate again. Staff very helpful.Genuine Hotels.com guest review
"Quiet neighborhood in NYC"
Hotel was great for sleeping and showering. Maintenance (painting and freying carpet in hallways abs doors. Clean rooms, friendly staff and full kitchen, to include oven, range, full sized fridge, sink and microwave. Overall, a nice hotel. Would stay there again if in NYC.Genuine Hotels.com guest review
Excellent and Very Confortable. I am going to stay again.Genuine Hotels.com guest review
"close to family and the east river"
enjoyed the staff and hotel over all. Bed was not comfortable and asked housekeeper for coffee for the coffee maker for 2 days and finally gave up. The hotel is clean and meets basic needs and the staff downstairs is very nice and helpful. Housekeeper was a disapointment, after asking for the coffee for 2 days, we received less towels?Genuine Hotels.com guest review
I enjoyed it. The kitchen added a homey touch.Genuine Hotels.com guest review
"Not the Pre-Renovation Surrey But Aims to Please"
Several years ago we booked a similar accommodation thru Hotels.com not realizing we had booked the pre-renovation Surrey Hotel Upper East Side). This time we thought we might be getting a similar deal. Not so. Very outdated apartments. However, the staff more than made up for it - from the Manager (My Le) to the Desk Manager (Peter) to the 2 Bellman […] we interacted with (the 2 young guys) to the maid (Joyce). They all went out of their way to make us feel as we were treasured guests at The Surrey anyway. Read moreGenuine Hotels.com guest review
"Great Family Getaway"
The room was big enough for everyone to stretch out, and the kitchen made mornings and lunchtime easy, so we didn't have to spend so much on food un NYC. Grand Central was nearby, so we could sightsee at an easy pace. We walked twenty min to Times Square, coming back after midnight and never felt unsafe. Great hotel for people who come to sightsee, […] and don't need extra pampering from thins like hotel pools and spas. Read moreGenuine Hotels.com guest review
We really enjoyed our stay, however, the room should be repainted and spruced up as it is showing signs of aging. The front door of the hotel should be converted to an automatic door as the current doors are very difficult to open especially with suitcases. The staff has been wonderful and same for the housekeeping dept. We will definitely return and […] hopefully, the automatic front doors will be in place.Oh, the shower in our room is very old and the water flow is very weak. The toilet is also difficult to flush as it works sometimes and not the other. Read moreGenuine Hotels.com guest review
The hotel is an older hotel but that isn't necessarily a bad thing. The room was clean. I didn't use any amenities while staying there. They do not have WiFi paid for or not which is a bummer. The hotel is a short walk from Grand Central Station and Times Square. As long as you don't mind walking or taking a cab then it's great. The walls are thin & […] the doors shut behind you so they slam shut so at any time of day or night there are doors slamming. I had a room with a kitchenette. I expected more with the kitchen especially for what I paid. Overall it wasn't bad but it wasn't amazing. Read moreGenuine Hotels.com guest review
"Room not available on check in"
The check in service was awful. When we checked in to the hotel, we were not given the room we booked and were told we could move rooms the next day. With a one year old, this is slightly frustrating. First we were told it was due to our late check in that they had cancelled our room, then we were told it was due to maintenance. They did not even apologize. […] The service was terrible. Read moreGenuine Hotels.com guest review
"Eastgate Tower - Amazing"
The Staff is very professional all the time, the Hotel location is excellent, big room always clean, fair price.Genuine Expedia guest review
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