"Sofitel Chicago Water Tower"
Reserved and paid for an upgraded room. Received a smaller room with a view of a building under construction and not the premium east view of the skyline. Room temperture was very warm. Turned thermostat down to 66, still very warm and stuffy.Genuine Expedia guest review
"fabulous facility in a central chicago location"
very international, knowldegeable staff, prompt service, updated facility, great spot! I'll go there again!Genuine Expedia guest review
"A great getaway"
My son and I spent a few days in Chicago to catch up. Everything was beyond our expectations. Will definitely come back again. Thank you so much!Genuine Hotels.com guest review
"Modern, centrally located hotel"
We stayed with our 2 year old for the night over Labor Day weekend. The staff was great and so was the room. Having a bath and a shower was perfect for our family. The noon checkout was also helpful and the hotel held our bags all afternoon until our flight. Its very centrally located in the Gold Coast and there is a Starbucks and small market (Potash) […] which was very helpful for quick snacks and fruit. A very good experience all around. Read moreGenuine Hotels.com guest review
The Hotel is clean and staff friendly .. Location great close to shopping and restaurants. Had an unfortunate thing come up , my wallet was stolen from my room and a man tried to get into our room. Not happy about security! The incident is still under investigation!Genuine Expedia guest review
"Check in/check out"
It took 20 minutes to check in and about 15 minutes to check out. Waiting in line with luggage was not pleasant. Suggest more personnel during times when there are people waiting.Genuine Hotels.com guest review
We once again enjoyed our stay at the Sofitel I would suggest not staying in rm.#1111 as our phone chirped 2 of Steve the three nights we were thereGenuine Hotels.com guest review
"The best beds in Chicago."
I love this hotel. After years of staying elsewhere, I still remember the beds from years ago. Needless to say they did not disappoint. Most comfortable in Chicago and the views are always great as well.Genuine Hotels.com guest review
I only stayed for a single night, but I loved everything about the hotel. The room was extremely comfortable. The spacious all marble bathroom was quite nice. The view was great. The bed was a slice of heaven. I melted away into it and when I woke up the next morning I turned off the alarm and slept for another hour. It was just too difficult to leave […] the comfort of that bed. The Sofitel will definitely be at the top of my list next time I visit Chicago. Read moreGenuine Expedia guest review
"Amazing downtown Chicago hotel"
Just great hotel on all aspects, location, room view, staff, decor, etc…. Always enjoying coming back there. Keep the great work, thanks.Genuine Expedia guest review
I'd never stayed at a Sofitel before. It was a great hotel. Modern. Sleek. Comfortable. I'd stay here again.Genuine Hotels.com guest review
Great hotel in a great location to all Chicago has to offer!Genuine Expedia guest review
Were very happy to be staying in such a beautiful hotel in a good location close to activities and transportation. Would definitely stay there again.Genuine Expedia guest review
"nice modern hotel"
Everything about the hotel was good. Only complaint is the valet parking fee, which was very high, though this may be unavoidable in Chicago.Genuine Hotels.com guest review
Should rerank them as a five star hotel!Genuine Hotels.com guest review
"New favorite in Chicago"
A very pleasant and serene place to stay. The staff were courteous and accommodating.Genuine Hotels.com guest review
"French chic off Magnificent Mile"
Room a little small, but otherwise impeccable service and amenities.Genuine Hotels.com guest review
Loved everything about it, from the decor to the location to the service - food was fantastic and the staff was eager to please. Will definitely be back!Genuine Hotels.com guest review
When my wife and I plan to stay in Chicago, we plan to stay at the Sofitel. Always super clean, great service and close to many restaurants and other attractions.Genuine Hotels.com guest review
"Perfect location - close to everything."
Great location for shopping, sights and great eats. One of my favorite hotels to stay in Chicago. It is comfortable, well maintained and the staff is very accommodating I always look forward to my stay at the Sofitel.Genuine Hotels.com guest review
"Great & Very Convienent Stay"
Hotel was very nice & in a great location. Very walkable to restaurants - very lively area,felt safe to walk late at night. Convenient for cabs & to subway & bus lines. Excellent concierge services!Genuine Hotels.com guest review
"Great choice for a romantic night away"
We celebrated our wedding anniversary by staying overnight here and going out to dinner at a nearby restaurant. It was a perfect night away! The staff at the Sofitel was kind and professional, and the hotel was classy and modern. They made our trip feel personal and special. Fabulous restaurants are within walking distance as well! We will definitely […] go back again!! Read moreGenuine Hotels.com guest review
"Worst experience ever"
I travel a lot for business, This was bare none the worst experience ever. No cares there whether a guest has a good experience or not. Remote for tv didn't work, shade for the view I paid for didn't work. Room was not clean. After all the inconvenience they sent up 2 free drink tickets!!! Please keep your tickets. Never ever again.Genuine Hotels.com guest review
Excellent Hotel! Close to everything, especially shopping, dining, entertainment!Genuine Expedia guest review
There was a smell of mold in our room, but the hotel moved us to another one without an issue. The concierge was useless. There was always a line, and they had no tickets to any sights we wanted to see. We were told they only had 1 ticket to the Shedd Aquarium with an UPCHARGE which was not useful since there was two of us. They failed to tell us that […] there would be a 2.5 hour wait, and that we could purchase the tickets in advance, but they would not be able to be used for 24 hours. Read moreGenuine Hotels.com guest review
"nice hotel down town Chicago"
good experience and good comfort the bed needs probably to be changed soon very nice staff and very clean great location for restaurants and also close to the beachGenuine Expedia guest review
"Great option to know chicago"
Very close to the Beach, restaurants and Michigan avenue, you could reach it bye train from the Airport, Just blue line to Washington and then red line to chicago red. Walking distance to state avenue for shopping and dinner. The rooms are great and very comfortable beds.Genuine Expedia guest review
Great stay. Ideal location. Helpful and friendly staff. Would definitely book again and I live in Chicago!Genuine Expedia guest review
"Great hotel, great location"
Great hotel chain. Sofitel hotels are our default hotels. We are never disappointed. We always get junior suites. Chicago is no exception. Avoid city view. Also skip the restaurant. Chicago has better restaurants elsewhere. But stay at the hotel. Great service, great accommodations, great location.Genuine Expedia guest review
Couldn't have picked a better hotel for the price. Great family neighborhood. Across the street is McCormick and Schmick's Seafood and Steaks which was awesome. Bars and restaurants on the same block and around the corner. Shoppes at every corner. 2 blocks to John Hanncock. Navy peir is a further walk but a nice one. Miracle Mile (Michigan Ave) is 2 […] blocks away. $15.00 cab ride to Wrigley Field. Conceirge was very helpful guiding us on where to go. Read moreGenuine Hotels.com guest review
"Good hotel for the price"
Room was small and we had one small issue of cleanliness with the room which was quickly remedied. Hotel over all was very clean and quiet. We could hear some road noise in our room but had a white noise App which drowned it out. Overall a good hotel and for $200 a night I would reccomend.Genuine Expedia guest review
"Definitely will come back again!"
The staff and amenities were absolutely perfect. We stayed here on a prior visit to Chicago and will plan on returning to this very hotel again!Genuine Hotels.com guest review
Everything was fine except the room size, too smallGenuine Expedia guest review
"Excellent Location and Comfort"
I thoroughly enjoyed my stay at the Sofitel. The hotel is architecturally in tune with its surrounding area, a bright angular glass tower a block from Michigan Ave. and from the subway red line in the other direction. It's also about a 20 minute walk to the magnificent Chicago Art Institute and cultural park. My room on the 15th floor was spacious and […] bright with both a bath tub and separate stall shower. The concierge was helpful with restaurant suggestions and theater tickets. A lovely three day experience. Read moreGenuine Hotels.com guest review
terrific.Genuine Hotels.com guest review
"great service, lovely room"
very pleased with this hotel, staff was very kind and caring, room and bed were very comfortable, bathroom was gorgeous, complimentary coffee and croissants in the morning, too!Genuine Expedia guest review
Everything went smoothly. I particularly like:the beautiful flowers in the lobby and the lobby at night with only the floor lights on. We were returning guests and very pleased.Genuine Hotels.com guest review
Everything was more than I expected except the construction across the street. Even with that, I am reminded through my eyes of how classy the lobby appeared. I arrived tired at the hotel after flying from Sacramento to Chicago. When I got out of cab, the gentleman who greeted me at the hotel asked how I was doing. I said I was tired from my long flight, […] he got my luggage and escorted me to the counter to check in immediately. I gave my credit card and ID and got my room key quickly... I got from cab to counter to my room in less than 10 minutes:). OMG! That's a world's record for me. I appreciate the staff so much for this. They were mindful of my needs and took care of me! Read moreGenuine Hotels.com guest review
Very convenient to shopping and restaurants. I was there for business and drive to my appointments was a little hectic but it's Chicago. Patients is a must while driving. Food was great! this was second stay here and very comfortable accommodations. Parking was expensive 63 dollars a night.Genuine Hotels.com guest review
Hotel rooms are getting a little worn. Had to ask to be switched to a different room.Genuine Expedia guest review
"Fun cosmopolitan hotel"
Hotel let me check in early. Clean and great staff. Comfortable. Good locationGenuine Expedia guest review
"Great hotel, lots to do nearby."
Was in town for Lollapalooza, very accommodating.Genuine Expedia guest review
"great location, beautiful hotel, wonderful service"
I loved Sofitel. Would stay there againGenuine Hotels.com guest review
One word. Perfect. Every detail and need attended to.Genuine Hotels.com guest review
"Ideal downtown location"
Only negative was tied to breakfast carry-out for my wife. They got it wring every time.Genuine Expedia guest review
"Great location near Michigan Ave and shopping easy"
Everything was fine but twice people kind of"barged" into room really without letting us respond first. Once at 11 like twenty minutes after our food came asking if we wee done with tray...? Then the other asking if we were gone yet. We had late check out at 1 so someone didn't get the memo but just opening the door before waiting a minute was a little […] unprofessional and a breech of privacy for certain. Read moreGenuine Expedia guest review
"Very clean hotel, excellent Restaurant"
very unfriendly on the reception desk; not flexible for a later check out; door bellman not very attentive good room cleaning; very friendly housekeepingGenuine Expedia guest review
"loved the room"
After staying in a cramped room at the W hotel, it was a delight to have a spacious, well lit, nicely arranged room at the Sofitel. And, we were only on the 8th floor.Genuine Hotels.com guest review
"Touch of Europe in Chicago"
My husband and I were staying for our first anniversary. The hotel reminded us of our European honeymoon with a friendly staff and boutique like atmosphere. The location is great if you enjoy being close to shopping (2 blocks from Water Tower Mall) and so many restaurants to choose from walking distance. We enjoyed the small gestures (I.e. Staff opening […] doors for us and late afternoon when they would turn down the room for us). We would definitely be back again! Read moreGenuine Hotels.com guest review
"Amazing!! It doesn't get better than this!!"
We loved this hotel!!! Compared to another hotel we stayed in the area for same price, it was such an incredibly superior experience!!Genuine Expedia guest review
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