Great hotel in a fun areaGenuine Hotels.com guest review
"Gem in the Windy City"
Great hotel with an amazing location. The only reason we didn't give it the highest rating was because the telecom closet was right next door and there was a constant tapping/ratcheting noise in the bathroom that we could hear throughout our stay.Genuine Hotels.com guest review
"Perfect location for a weekend stay"
My friend and I enjoyed our stay at the Sofitel near the Water Tower. The location is great for walking to various sites. The staff were all friendly and helpful. The room was clean and well-appointed.Genuine Expedia guest review
Beautiful hotel, friendly staff! Room was clean and comfortable. Bathroom immaculate. Love the fragrance in the lobby!Genuine Expedia guest review
"Fool me twice shame on me..."
After a less than stellar appearance I decided to stay here again with my family. Check in was fine till they could't figure out where they stored my luggage and I walked with the bellman through all the storage areas to find it. Room was great. The guys at the front door were obnoxious and always seemed very involved with themselves. I wanted to use […] the Equinox around the corner (the fitness center is quite small at the hotel but certainly usable) and having worked there years ago I knew the policy for age was 16 and over. The concierge was pretty sure it wasn't. I made him call the place to confirm I was correct. Rather than just say sorry and enjoy your workout he blamed the place for false info. Dining service was chaotic and the food trickled to my table. First some pancakes for my daughter which she loved. 2 minutes later some eggs for me. 4 minutes later my toast arrived. There was just 2 of us. Sure this is all sort of minor stuff. If this were a discount motel I'd be pretty impressed but at between 400-500 per night these little details become glaring. I really wanted this to work but I think my colleagues and I are done with you for now. Read moreGenuine Hotels.com guest review
"Nice hotel in need of new art"
Meridith, the bar tender was our first encounter with service excellence and it never dropped from there. Everything was an A+ (except the decor seems a bit dated and the finishes are a little worn). But I would stay there again. The rooms are large and VERY comfortable. They even have a bathtub, which is wonderful. Although a little short.Genuine Expedia guest review
"Convenient to all downtown Chicago has to offer"
We had a great experience staying at Sofitel Water Tower North. It was expensive due to the Chicago marathon that weekend but we ended up very happy we stayed here due to its convenience to all downtown had to offer. The amenities were very nice. It was clean and comfortable. The staff was superb.Genuine Expedia guest review
"Restaurant complaint Maitre D"
All excellent except the ladies at the restaurant desk had us wait for a table when there were plenty available with the explanation they were not cleared as get. The organization of the dining room at the top is less than perfect. The waitress was very nice.Genuine Hotels.com guest review
"They nailed it..."
The staff was great and the hotel was a treat. The neighborhood setting and easy access to shopping and restaurants made for a fun and unique experience. We will definitely stay here again.Genuine Hotels.com guest review
Great Hotel. The room was great but was very dry. Never drank so much water in my live. The concierge gave us some misinformation on the road closures. Thought that was their job. Over all loved the hotel.Genuine Hotels.com guest review
"Convenient location after reheasal dinner!"
Staff went out of their way to make sure our stay was a pleasant experience. My future daughter in law had a suite the night before her wedding, I also stayed due to convenience with my 5 year old grand-daughter who was the flower girl. The morning of the wedding we headed towards the lobby for breakfast, asked if they had any crayons to keep my 5 year […] old entertained, but they did not. They went out of their way to sent some-one to the store to get crayons and immediately brought them to our suite. Thank you so much Read moreGenuine Hotels.com guest review
Service was poor. Room was clean but mattress extremely soft and in need of replacement. Had to call for repairs to cable TV. Unimpressed compared to other Chicago hotels I've stayed.Genuine Expedia guest review
"Staying in the Gold Coast"
Pleasant experience even though the staff appeared short. The reception guy mark wanted me to stay there longer because of his kindness.Genuine Expedia guest review
Best lux hotel in Chicago. Period.Genuine Hotels.com guest review
Courteous staff clean and modern with excellent locstionGenuine Expedia guest review
"Love the Chicago Sofitel"
Love the Chicago Sofitel! While the hotel is large, the friendly and accommodating staff always do a fantastic job of making me feel like I'm an important guest and not just a room number. I like to take my business to companies that place an emphasis on Customer service, and for me, Sofitel is on that list. The hotel itself is very desirably located […] just a few blocks away from Michigan Ave, Lake Shore Drive, Hancock Tower, the river, etc - all places that an out-of-towner might like to visit. The rooms are lovely with floor to ceiling windows and very large bathrooms. I'm sensitive to my surroundings, and I love that the rooms are decorated such that they feel modern, yet comfortable and inviting. I also love the view. Since Sofitel is situated amongst other buildings, you won't have an unobstructed view of the lake, but rooms on higher floors facing east will see parts of the lake in between some of the fabulous Chicago architecture :-) Overall, 2 enthusiastic thumbs up! Can't wait to go back. Read moreGenuine Hotels.com guest review
"Fantastic location, and the view was beautiful."
We have visited Chicago many times, and this is by far our favorite place to stay. The location couldn't really be any better if you are looking for shopping, dining, and entertainment along the Gold Coast, or the north end of the Magnificent Mile. Being just a block and a half off Michigan meant we were close to everything, yet the heavy traffic was […] not on our doorstep. Loved the little park across the street. The complimentary breakfast was actually a breakfast! Well done all around. We have found our new go-to place for staying in Chicago. Read moreGenuine Expedia guest review
"From my coworker, "Would stay agaion anytime.""
Grat business stay.Genuine Hotels.com guest review
Wish I would have found this hotel sooner! I have been traveling to Chicago for business every month for the past two years. I always make it a point to try a different hotel each time in order to get the full flavor if such a great city. Had I found the Sofitel sooner, it would have been my go-to. This is a terrific property, very comfortable, clean, […] good restaurants, and located in the perfect neighborhood. Easy walking distance to Gibsons and Del Frisco's, and a ton of great shopping. You won't be disappointed here! Read moreGenuine Hotels.com guest review
Sofitel's beds are absolutely the most comfortable I've ever slept on. While I'm not a fan of the Hermes bath products provided in each bathroom, I did hear from the Manager who kindly offered soaps/shampoos/lotions in a different scent upon request. I will continue to be a patron of this hotel.Genuine Hotels.com guest review
"Weekend jaunt to Chicago"
We took a weekend trip to Chicago for my wife's birthday. Neither of us had been there before, so I did a lot of asking around as to where to stay. We knew that we wanted to stay near the "Mag Mile" so a friend who travels to Chicago often on business recommended the Sofitel. What a great call. The hotel is chic and modern without being over the top […] pretentious or uncomfortable. The location was prime - right near the subway (which we took from O'Hare), great restaurants, shopping, and all the sights. The staff was really friendly and accommodating. The hotel was hosting a large wedding reception the same weekend, and you could see that the guests were getting the royal treatment and were all pleased and having a blast. We didn't get a chance to check out the restaurant and café (except for morning coffee) but the menus looked very enticing and the atmosphere was equally inviting. We did quite a bit of exploring while in town, and we passed a number of other hotels I considered for our visit. Overall, I'd say we picked the right one. We were also looking at the Palomar for our stay. We went there for brunch (Sable - which is awesome) and I'd have to say that I like the Sofitel way better. The Sofitel is tucked away on a quiet little side street right off two very busy thoroughfares. So while you're right smack in the middle of downtown Chicago, you feel like you're in a small neighborhood place. Read moreGenuine Expedia guest review
"Bears football game trip."
The hotel was very nice. the room was clean but not as impressive as we were led to believe. The desk was all scratched up and the carpet a bit worn.Genuine Hotels.com guest review
Our wedding weekend was a total success with the help of Sofitel Chicago. We had three rooms, a King Suite, a JR Suite and one King Bed. The two suites were used for bride and groom prepping. They were great rooms to entertain friends and family prior to the ceremony. The Sofitel Chicago is a wonderful place in a perfect location. We have stayed here […] several times and enjoy it more and more every time. Read moreGenuine Expedia guest review
Never stayed at a Sofitel hotel before and had a wonderful experience. The rooms were very clean and a good size. The beds had extra padding for comfort, which was very nice. The Bathroom was nice and big. The staff was very nice and friendly. Enjoyed my stay. Thank you.Genuine Expedia guest review
"Gorgeous, quiet, understated"
Our room was small but very nicely decorated. Minimalist and clean. Bathroom was lovely, shower was dreamy. Really nice Lanvin products in bathroom. The service was not Four Seasons quality, but it was very very good regardless. Had drinks and snacks in the bar and they were great.Genuine Hotels.com guest review
"Convenient and Comfortable"
Enjoyed the hotel. It was conveniently located and very comfortable. Would highly recommend.Genuine Hotels.com guest review
Due to some mistakes on our part we had some problems at check in. Michael (at the front desk) went out of his way to make things right. It was greatly appreciated.Genuine Hotels.com guest review
"5 star class"
Michael at guest relations was awesome Great location Great staff Makes a great hotelGenuine Expedia guest review
"EXcellent location. Close to Lake Michigan"
Very enjoyable. Excellent service by all staff. Good gym.Genuine Expedia guest review
Food was way too overpriced. I was also surprised on the size of the rooms,a bit small. Overall a good experience.Genuine Hotels.com guest review
"Modern hotel but not again"
The hotel staff are cold and lack the sense of customer service. This is a reflection of the hotel attitude toward his guests. I am an expedia gold member legible for upgrade. Despite my 6 nights stay the hotel management showed zero interest to accommodate my request. The phrase they used ( subject to availability ). There are many other much nicer […] and courteous hotels in chicago magnificent mile area and I I do suggest to look for other hotels before some one consider this hotel Read moreGenuine Expedia guest review
"Sofitel stay for 25th Anniversary"
My husband and I stayed one night in the Sofitel. The hotel is easy to find and in a great neighborhood. There is say access to the Red Line and constant cabs so you can go anywhere. It is a big, modern hotel and very European. If you want to save $20 plus valet tip, consider parking at the garage next door. It's very easy and about a minute walk. The […] rooms are bright and comfortable. We had a gorgeous view of the Hancock from our 23rd floor room. Love the beautiful marble bathroom with the Lanvin products. It was a nice stay and I would definitely recommend this hotel to anyone--although it's not cheap! Read moreGenuine Hotels.com guest review
"Good venue for family event"
Too briefGenuine Hotels.com guest review
"Nice hotel, great location"
Nice experience but this hotel offers nothing special. It was convenient to friends homes, which is why we selected it. I will continue to try other hotels in the area.Genuine Expedia guest review
A little crowded while we were there other than that it was fine. Waking distance to the magnificent mile.Genuine Hotels.com guest review
"First Class Service"
I had never used an on line service to book a hotel room before. Being both Labor Day weekend and my Son's wedding day I was a little scared that I would be put in the basement cellar or a corner closet . I took the chance and booked two rooms anyway because the saving was too great to pass up. I called the evening before to see if I could get an early […] check in because I had to go to the wedding picture shoot at 11 am and check in was at 3 pm. The front desk said that the hotel was full and they would put it down but if nobody checked out of a room by the time I got there they would do what they can to get me a place to change until a room became ready. I was on way way to the hotel ready for a problem and my phone rang... "BON JOUR Mr. Marshall ! Great news I have a room ready for you" I was blown away. I have stayed at 5 star hotel prior but this was very comforting . I got there checked in to the 25th floor with an amazing view of the city skyline . Note: they had 6 elevators I went up and down many times and never waited more than 30 seconds to get in one. Nice updated room, Fresh, Clean, Stocked nice with plenty of towels, Coffee, bottled water, and toiletries. The Mattress was very comfortable and so was the updated shower. Everything was in perfect working condition. I would recommend this hotel to anyone. Read moreGenuine Hotels.com guest review
The hotel was very clean and the room excellent. The bathroom was especially nice and they even provide robes in the regular rooms. The only complaint I have is no coffee pot in the room. I was told there was complimentary coffee in the restaurant, but if it's not available in the lobby it's uncomfortable to beg for coffee. The neighborhood is excellent […] and being a woman traveling alone I felt very safe. Lots of eateries nearby and shopping too. Lots of coffee shops as well:) Read moreGenuine Hotels.com guest review
"Fantastic, wished I made made the entire stay here"
Loved the décor of this hotel. It fit perfectly with my style. It was a cool and fun place to stay. Unfortunately I only booked it for one night initially and then the rates went up the next day.Genuine Hotels.com guest review
"Horrible reception and customer service."
Never been yelled at and berated by a hotel manager. Most insulting experience ever.Genuine Hotels.com guest review
"Nice hotel in a nice neighborhood"
We thoroughly enjoyed our stay at the Sofitel Chicago Water Tower. The room was clean and comfortable. The bathrooms are very nice and have good hot water with lots of pressure. We brought our dog and the staff welcomed him along with us. The neighborhood the hotel is in is very nice, with lots of good places to eat a few blocks north of the hotel within […] in walking distance. A few blocks south of the hotel there is a McDonald's and Chick-fil-a and other less fussy places to eat at too. A starbucks is on the back side of the hotel in the same block. The red line is within 3 blocks and the bus stops on the hotel's block if you are into using the CTA. A long line of cabs is usually waiting outside the hotel as well. Overall we were very pleased with our stay Read moreGenuine Expedia guest review
"Poor service at 5-Star price"
I travel frequently and stay at a number of hotels each month. I have stayed at the Sofitel before. But never have I been so livid and upset at the terrible customer service.Genuine Hotels.com guest review
Response by Sofitel Chicago Water Tower Bonjour David, First of all, I would like to thank you for taking your time to share your opinion. We are always happy to hear from our guests whether their comments are positive or negative. I am pleased to read that you have stayed with us before and I am totally sorry about your disappointment. We realized that we may have, in a way, deceived you and would like to ensure you that your valuable feedback will strongly contribute in improving our service. Please, be sure that we will do our best to make your next stay with us most enjoyable. Regards, Sebastien Pfeiffer General Manager
Great location and the staff could not have been nicer.Genuine Hotels.com guest review
"Sofitel Chicago Water Tower"
Reserved and paid for an upgraded room. Received a smaller room with a view of a building under construction and not the premium east view of the skyline. Room temperture was very warm. Turned thermostat down to 66, still very warm and stuffy.Genuine Expedia guest review
"fabulous facility in a central chicago location"
very international, knowldegeable staff, prompt service, updated facility, great spot! I'll go there again!Genuine Expedia guest review
"A great getaway"
My son and I spent a few days in Chicago to catch up. Everything was beyond our expectations. Will definitely come back again. Thank you so much!Genuine Hotels.com guest review
"Modern, centrally located hotel"
We stayed with our 2 year old for the night over Labor Day weekend. The staff was great and so was the room. Having a bath and a shower was perfect for our family. The noon checkout was also helpful and the hotel held our bags all afternoon until our flight. Its very centrally located in the Gold Coast and there is a Starbucks and small market (Potash) […] which was very helpful for quick snacks and fruit. A very good experience all around. Read moreGenuine Hotels.com guest review
The Hotel is clean and staff friendly .. Location great close to shopping and restaurants. Had an unfortunate thing come up , my wallet was stolen from my room and a man tried to get into our room. Not happy about security! The incident is still under investigation!Genuine Expedia guest review
"Check in/check out"
It took 20 minutes to check in and about 15 minutes to check out. Waiting in line with luggage was not pleasant. Suggest more personnel during times when there are people waiting.Genuine Hotels.com guest review
We once again enjoyed our stay at the Sofitel I would suggest not staying in rm.#1111 as our phone chirped 2 of Steve the three nights we were thereGenuine Hotels.com guest review
"The best beds in Chicago."
I love this hotel. After years of staying elsewhere, I still remember the beds from years ago. Needless to say they did not disappoint. Most comfortable in Chicago and the views are always great as well.Genuine Hotels.com guest review
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