"Upscale contemporary hotel"
My wife and I chose this hotel for it's proximity to Michigan Avenue and surrounding activities on our 25th anniversary. Upon late check-in, were very pleased that the front desk upgraded our room to the deluxe suite! Check-in was less than 5 minutes. Our room on the 31st floor offered stunning views to the east, south and west of the hotel. Modern, […] clean and comfortable in every way. Marble shower and bathroom facilities, soft carpeting, couches and multiple TV's-which we never needed. The views of the city are spectacular on a sunny day. I recommend a suite over a standard room any day! The hotel was quiet and well decorated. The French influence is present everywhere. Staff was very pleasant and accommodating to any request. We look forward to going back and trying the restaurant and bar next time. John Hancock and the lakefront are within a short, pleasant walk. We parked in the public garage next to the hotel, which was close, convenient, and less than the hotel garage. Read moreGenuine Expedia guest review
Only bad thing was techno / bass sound we could hear thumping in our 12th floor room. Dont know if it was from the bar downstairs or another room.Genuine Hotels.com guest review
"Nice centrally located hotel"
Stayed here for a long weekend get away. The staff was very friendly and helpful. There was always a line of taxis next to hotel, so it made getting around very easy. We were able to check in early with out any charge.Genuine Expedia guest review
stay was good, but forgtot to do turndown service one nightGenuine Hotels.com guest review
Many French speaking staff and guests gave the Sofitel a continental feel. Breakfast in the hotel restaurant was delicious. The hotel was lovely, although the room had some cleanliness issues on check-in. These were resolved the next day, after notifying housekeeping of the problem. All-in-all, a lovely hotel, at a reasonable price for a big city h […] otel. Read moreGenuine Expedia guest review
"Nice hotel close to the shopping hub."
Good service,good experience.wonderful in all.beautiful interiors.wonderful location.Genuine Expedia guest review
"Our choice in Chicago"
Consistently excellent for business and leisureGenuine Hotels.com guest review
Hotel wasn't great. Cable in rooms was terrible. I couldn't watch the playoff hockey game in the location which was annoying.Genuine Hotels.com guest review
Response by Sofitel Chicago Water Tower Bonjour, Thank you for taking the time to share your comments concerning the Sofitel Chicago Water Tower. Excellent experience is what we would like to be known for; therefore your feedback is extremely important as it helps us to improve upon our service and provide a memorable stay to our valued guests. I was very sorry to hear about the issue you encountered in your room with the TV cable . Please rest assured that my engineering manager has taken the appropriate measures to address the problem. This is an unfortunate incidence which is absolutely not in keeping with our standards of service. I truly hope that you will grant us the opportunity to better serve you in the future. For your next stay with us, should you need anything please do not hesitate to contact our guest services, they stand ready to assist you. I am looking forward to welcoming you back to Sofitel Chicago Water Tower very soon. Yours sincerely, Sebastien Pfeiffer General Manager
We will definitely consider Sofitel for all future family visits.Genuine Hotels.com guest review
"Great location to visit relatives"
Excellent experience. Hotel staff amazing. Room was very clean just did not care for the bottom sheet being loose it would move when you turn over. Other than that it was an excellent hotel and would recommend it.Genuine Expedia guest review
Perfect stay.. A little understaff in my opinion with the reception and concierge.Genuine Expedia guest review
Excellent hotel in a very convenient location. Would have rated it perfectly if they had coffee makers in the room. We really liked the size of the hotel...not big and like a zoo. Felt very personal the way the doormen greeted you coming and going. Had a delightful breakfast at the Tempo Cafe next door. My husband enjoyed the fitness room both mornings. […] We were able to see all the local sites on foot. Look forward to staying at the Sofitel on our next trip to Chicago. Read moreGenuine Expedia guest review
"Loved the sofitel"
It was a very European experience in the heart of Chicago. It is very well located and the staff is absolutely top notch. Loved everything about it and will definitely return.Genuine Hotels.com guest review
It was great from start to finish. Everything was perfect.Genuine Hotels.com guest review
"Great Hotel and Location!"
This was a great hotel and the location was priceless. My wife and I couldn't have asked for better accommodations!!!Genuine Expedia guest review
Excellent staff, clean room, nice location for the Michigan avenueGenuine Expedia guest review
"Beautiful hotel, rooms"
Great location, quiet, tranquille, excellent bar stocked with the "Beautiful" crowd.Genuine Expedia guest review
"Very Pleased in Chicago"
I have a go to hotel in Chicago but decided to give Sofitel a try since my hotel was booked. I was very pleased and will certainly come back. Great location. Spacious and well designed room. Very clean and a nice staff. I was surprised to learn the hotel was over 5 years old as I thought based on the condition that is was brand new. Very pleased.Genuine Expedia guest review
"A little new carpet would make this place perfect"
Return visitor. Great people. Super, if not slightly pricey restaurants. Everything excellent but the lobby and room carpets. If they would replace the carpet, the place would be flawless.Genuine Hotels.com guest review
friendly atmosphere, great service, would recommed it to all my friendsGenuine Hotels.com guest review
"Nice hotel close to mag mile."
Excellent!!! Very conveniently located and staff was great!Genuine Expedia guest review
"Very beautiful hotel"
I had the prestige suite for my birthday weekend and I loved it. The staff was helpful and very polite. I was checked in immediately, it was fabulous!Genuine Expedia guest review
"Beautiful downtown hotel"
The hotel was beautiful, and the staff was very friendly. However, I was kind of disappointed that there was no free WiFi. I had assumed for the price of the room that free internet would be included, rather than being charged nearly $14 for 24 hours of use. Just seemed a little ridiculous to me. Other than that minor issue, the place was great, and […] I will consider it for any future stays in downtown Chicago. Read moreGenuine Expedia guest review
Response by Sofitel Chicago Water Tower Bonjour Brittany, Thank you for taking the time to share your comments concerning the Sofitel Chicago Water Tower. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you again for bringing the difficulties you experienced with the Internet connection to our attention. Please rest assured that we have taken the appropriate measures to address the problem and increased significantly the speed of the service. I truly hope that you will notice the improvement during your next stay with us. I hope to welcome you back to the Sofitel Chicago Water Tower in the near future. Yours sincerely, Sebastien Pfeiffer General Manager
"Nice hotel but front desk was horrible"
Somehow I accidentally booked the hotel for two days instead of one and I realized it, when I was checking out at end of first day. I told them it was not intention or planned but they still charged the second day even I wasn there.Genuine Expedia guest review
Response by Sofitel Chicago Water Tower Bonjour, Thank you for taking the time to share your comments concerning the Sofitel Chicago Water Tower. Excellent experience is what we would like to be known for; therefore your feedback is extremely important as it helps us to improve upon our service and provide a memorable stay to our valued guests. Thank you again for bringing to our attention the issue you experienced with your reservation. Unfortunately, our control over the bookings unaffiliated with Sofitel is limited. I truly hope that you will grant us the opportunity to better serve you in the future and have the chance to personally discuss upon the points you mentioned. Yours sincerely, Sebastien Pfeiffer General Manager
"Very comfortable hotel near Red Line"
Comfortable and quiet. Very couteous staff. Restaurant has an excellent breakfast menu.Genuine Expedia guest review
"Nice lobby, plain rooms."
I guess I expected more... The lobby was great but the decor did not follow upstairs. Rooms are very plain and the beech wood furniture makes it feel like a dated Ikea. Large bathroom was nice. Door staff was non-existent. I don't know if they were short handed, but the doorman was always absent or running outside behind you to help with a cab, just […] in time for a tip. For the price and the name, I expected more. Read moreGenuine Hotels.com guest review
"Very comfortable stay"
We enjoyed everything about our stay. Room service and bar service were spotty, but you can't beat the luxury and location of this Sofitel.Genuine Hotels.com guest review
Overall. A really excellent experience. The staff was incredibly friendly, and the room was comfortable and well-appointed. The only down side was that the bathroom had not been properly serviced upon my arrival, but I think that was a simple one-off, and the staff seemed mortified when I called about it. It also took only about 1 minute from the time […] I called until someone was there to properly service the room. All in all, a very first rate experience. Read moreGenuine Hotels.com guest review
Staff was extremaly helpful Concierge was able to get us better reservations than we able to on our ownGenuine Hotels.com guest review
"Great hotel in a fantastic location!"
I took my daughter and her two small children (age 5 and 1) for an overnight visit for spring break. I usually stay in this hotel when I visit Chicago a couple of time a year with my husband. This was the first time I stayed with the kids and we had a wonderful time. They were very accommodating to my grandchildren. Nice room with crib and comfortable […] bedding. We were walkable with our stroller to everything we were interested in. Only 2 blocks to Water Tower with the American Girl and Lego Stores-. Read moreGenuine Expedia guest review
"Nice Hotel downtown. Maybe a bit pricey."
The rooms were clean and comfortable. The front desk and staff or very good. The concierge was a bit snooty and not particularly helpful. (i.e. gave the basic information out and no more. Didn't think he did a good job of going the extra mile.)Genuine Expedia guest review
"Great view from my room"
Very friendly staff.Genuine Hotels.com guest review
"Close to 2 malls and lots of street shopping"
Amazing quality hotel with friendly and thoughtful staff. Sent up birthday mousse to our room after we made an off-hand remark that we were celebrating. More than accommodating staff, they will help you no matter your request. Great location for street shopping and malls, as well as the John Hancock. Busses to Lincoln park are readily available.Genuine Expedia guest review
My stay for a long week-end was great in terms of overall service, location, food, bar etc; teh one exception was on the last night there was no water service in the rooms and the hotel's answer was to provide two large bottles of water and hand sanitizer. This not only violated municipal health codes but showed an uncharacteristic lack of concern for […] hotel residents. Read moreGenuine Hotels.com guest review
room was good except for having to take a cold shower.Genuine Hotels.com guest review
I DIDN'T THINK THE BED WAS VERY COMFORTABLE. OTHER THAN THAT OUR STAY WAS GREAT.Genuine Hotels.com guest review
Excellent location, very clean, good value and wonderful service. Only problem was $68 per night valet parking. Parking for 3 nights totaled $250 with tip....seemed a tad pricy.Genuine Hotels.com guest review
We loved everything about our stay. Location was perfect. Everything we did was within walking distance. The room and amenities were amazing. Had a yummy breakfast at Café Des Architectes. Thank you for a wonderful experience. We plan to stay again very soon.Genuine Hotels.com guest review
Awesome location, great hotel, great service! Loved our stay! The vallet parking was pricey $62 a night, but there is a self park lot right next door if you want to save a bunch of money. :)Genuine Hotels.com guest review
Great hotel and great service. Only thing we missed was a mini fridge in the room.Genuine Hotels.com guest review
I love the Sofitel. It's classy and the service is great. The rooms are very comfortable, yet not ostentacious. It 's very relaxing after a work day.The Cafe des architectes offers an excellent breakfast, and diner over there is a feast. A bit pricey, but worth it.Genuine Hotels.com guest review
"Wonderful location! Most comfortable beds!!"
Myself and three friends went to Chicago for four days to rest and rejuvinate. We decided on the Sofitel because it was very reasonably priced and what seemed like a great location. We were not disappointed one bit!! The hotel is beautiful and right near Hancock Tower which is a very nice location. Fun bar, nice continental breakfast and the beds are […] so very comfortable it was hard to get up in the morning! We would highly recommend the Sofitel and look forward to returning someday. Read moreGenuine Expedia guest review
Sofitel is the place to stay in Chicago. Magnificent Miles just minutes away on feet. Staff is incredible and the place is amazing. Highly recommended.Genuine Expedia guest review
The staff was phenomenal! Hotel was beautiful, rooms very clean. It was a very special engagement weekend and the staff went overboard to make sure everything went well. The hotel bar was a great place to relax and have drinks. Perfect weekend!! ThanksGenuine Hotels.com guest review
"outstanding hotel and service ."
perfect in every way. the location was outstanding and easy walk to michigan avenue. Would definitley stay there again.Genuine Expedia guest review
"Nice, convenient hotel."
We had a very nice experience with the hotel. The staff was friendly and helpful, the hotel was in a central location giving access to most downtown "things to do" sites. My only complaint is the wait staff in the bar, le Bar. They were inattentive and slow.Genuine Expedia guest review
"Nice hotel in the golden coast"
Comfortable room. The room service is a little annoying. But the bar and restaurant are excellent.Genuine Expedia guest review
We usually stay on Michigan Ave, but this location was wonderful, great location. Hotel staff friendly, helpful. Location surrounded by great restaurants.Genuine Hotels.com guest review
We stayed here for our 12th wedding anniversary and we were very impressed. Loved the location, staff was very professional. Would definitely recommend this hotel!Genuine Expedia guest review
Staffmembers are excellent, food is nice, convenient location. I'll stay at some of accor hotels from now on.Genuine Expedia guest review
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