Moon Palace Golf & Spa Resort All Inclusive - Cancun

As soon as you check in make sure you make reservations for the two restaurants that are a la carte or you won't get in...especially during the busy season. Also, make sure you book the Spa and the Dolphins ASAP! We were there for a week and had a hard time securing reservations. There is a 24 hour cancellation policy on Spa....not sure about dolphins […] but I was not feeling good that day and they were going to charge me the full amount for that service. Typically you get 1500 in resort credits. Best value is using it for the activities...i.e.dolphins and spa. The beauty salon credits for the creams were not worth it. They wanted to charge $42 in taxes for creams that I am not sure I'd even like. You have to pay taxes on any things that you use with the points. Save your receipts as we noticed that you can get your tax back at the airport. Also, get up early and put a towel on your lounge chair or you will never get a seat. Bring lots of singles too for tips...if you plan on giving a few dollars here and there. They don't provide transfers to and from airport so be sure to call before you leave to arrange pick up. They have a few services they use. They were reliable. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Our family has been to Moon Palace multiple times. We enjoy the location and the amenities. It was very nice this year to see some new things such as the dolphin swim and the body surfing. It was time for some new attractions. It would be nice if the children' pool area could be heated or at least somewhat warmer. Overall we had a very good time. We […] recommend it to everyone. I wish I could get a free upgrade for the number of times we have been to a Palace resort especially Moon Palace. We have been there at least 8 times with my oldest grandson. Read more

Genuine Expedia guest review

There are wonderful ala carte restaurants or buffett style restaurants, your choice and no limits.Easy ability to switch between properties. In room mini bar. This was our third stay and am still not tired of the resort.

Genuine Expedia guest review

What out for the high pressure sales pitch to buy future vacation weeks ($52,000) is the first come on -- the pressure is relentless and the come on is 300 resort dollars ti attend a 45 min. presentation that lasts well over an hour. Of the total 1500 resort dollars for a five day stay, most are useless unless you play golf. Spa is mediocre and only […] 300 of resort dollars can be applied to massages. Hotel is immense - be prepared to walk a lot or wait on golf carts. Restaurants are good and all inclusive is all inclusive, including an endless supply of booze and sweets. Location is way below hotel zone and its a $20 cab ride to go any where off the hotel grounds except for a shuttle bus with a stop of shopping. In general, you can do better for the same or less money and have more variety and diversions in a hotel zone establishment. Read more

Genuine Expedia guest review

beautiful place to stay . food is above average for an all incclusive. alcohol is all top shelf and as much as you can handle. service is so good its almost overwhelming at times. they will not even let you carry your plate from the buffet to your seat.

Genuine Expedia guest review

The hotel is beautiful! The rooms are clean and the views are breathtaking! Above all, the service provided at the hotel is beyond anything I've ever experienced at hotels in the U.S. The staff went out of their way every step of the trip to make our travels easy and make us comfortable. From the front desk to the maids and bell boys, everyone would […] smile and say "hola" as we walked by. I had read online that the $1500 credit wouldn't go very far, so I was shocked to see how far it really went. For the $1500, we made reservations for two for Chichen Itza, Tulum, golf, massages, swimming with dolphins, and a manicure for myself. You pay 11% tax on these items, so we did pay a around $165 for these items, which is still a great deal. We ended up adding waverunner rentals and a few other things. They offered a lot of different activities, and even allowed you to use the credit towards some of the shops (mostly for more expensive items like jewelry, cigars, and designer sunglasses). The only thing that disappointed me was the food at the buffets. It was sort of hit and miss, certainly we ate fine but we discovered a little too late that the real restaurants are much, much better than anything at the buffets. Many of the restaurants need reservations, so you should ask the desk about the restaurants first thing and make reservations as needed. We only stayed 5 nights and it took 2 nights to find the difference, and by then we couldn't make a reservation until the last night. Read more

Genuine Expedia guest review

Some services were not immediate, a little bit delayed. And some restaurants were very busy so not used by all customers.

Genuine Expedia guest review

Had to call front desk 4 times to get them to deliver roll away bed to our room. Anytime calling the front desk or room service took many rings before answering the phone.

Genuine Expedia guest review

This was a fantastic experience except for one thing. On our first morning we were pressured to buy additional time at the resort. We hadn't even seen the beach yet! Had they waited we might have considered it, it's that nice a place. But come on. We were told to buy immediately or forget it, so we forgot it. There are other places to see. Still, over […] all a very nice experience. The highlight was a swim with dolphins, very well done. Read more

Genuine Expedia guest review

We ( 2 adults, 2 kids) stayed 5 nights, hotel gave us $1,5000 credit which can be used for many activities( swim with dolphin, snorkeling, etc ). We can get food, drink, dessert anytime, this is all inclusive.

Genuine Expedia guest review

Our family of (4)..two kids ages 9 and 11, stayed at the Nizuc in the main building. The Nizuc is in the middle of the Sunrise and the Grand. Each building had all their own pools, restaurants, activities, but you can use any and all of them. The food is pretty good for an all-inclusive, with some of the restaurants voted as "excellent" by my crew. […] The staff is AMAZING, really top notch and willing to please and we have stayed at (6) other all inclusives over the last few years, so I feel confident in saying that. The Sunrise is newly renovated and just beautiful..great new night club and teen lounge that my kids loved. We used the resort credit ($1,500) to golf twice, massage and for professional family photos on the beach..all included, just pay the 11% tax. You really can't go wrong here! Read more

Genuine Expedia guest review

We were assigned to the farthest room which was often forgot about. The maid usually forgot to clean it and the bar was only stocked on our very first day. We previously stayed there in May and loved it. This time was over the New Years and it was packed.

Genuine Expedia guest review

I have 5 and 7 year old children and when I go to Mexico, I would like to have them sleep enough in the morning so that they can swim all day and watch the show at night. But where we stayed, Nizuc side, curtains were devided in 4 sections and wouldn't close entirely. Even with little bit of the sunlight, they wike up, we ended up missing most of the […] shows. Moon palace is just too big for families, because you have to ride bus to get to restaurants in other building. Also, you get hotel credits that you can use for many things, but you have to wait almost an hour or more to reserve anything. Read more

Genuine Expedia guest review

Impressive facility. Lots to do & lots of amenities.

Genuine Expedia guest review

Overall a nice resort hotel. The all inclusive package took the guess work out of knowing what the total cost was going to end up (meals, drinks, and various activities were included). There was a good selection of restaurants and snack bars to choose from and room service was available 24 hours a day (however, food delivered to the room was only slightly […] warm by the time it arrived). All of the staff were very friendly. Negative aspects: Our room was booked 3 months in advance, but upon arrival they could not give us the king size bed on the ground floor that we had requested and had been confirmed. Several other guests checking in at the same time were experiencing similar problems. Bath towels in the room were typically frayed and very worn (three actually had rips in the center ranging from 6" to 12" in length), while those provided in the pool areas were very nice (out of sight out of mind?). The resort is located approximately 12 miles from downtown Cancun and affordable transportation is very limited. A free shuttle to sister resorts in town was available three times a day, but you were required to return on the same bus four hours later. Taxis from the resort into town cost about $60 roundtrip. We were contacted every day with requests to participate in a 90 minute VIP tour of the resort, which we knew from talking with other quests was a sales pitch for timeshares. Had to finally just tell them we would not sit through the presentation and to stop calling. Read more

Genuine Expedia guest review

Overall excellent. Resort not known for beach, bus free shuttle take you to sister resorts with better beaches. New resort attraction to swim with dolphins was great! Staff was fantastic; very friendly and efficient. Main complaint was continued attempts to be sold a timeshare. Kept saying no, but still received phone calls every morning. They said […] it would only take 90 minutes. I did not participate, but heard from others, that it took 5 or 6 hours, wasted the entire day. Read more

Genuine Hotels.com guest review

My son got married there and we all were treated like queens and kings. The service was fantastic!! The rooms were so clean and kept cleaned throughout the whole week we were there. The restuarants and there food were great!!! We were never bored. Alot of things to do and also relaxed alot.

Genuine Expedia guest review

The computer system that the entire resort depends on is ridiculously outdated. What should take a few moments took over an hour each time we requested assistance booking a reservation or getting any help. Too much construction going on in over a third of the facility. Do NOT stay on the Sunrise side unless you are willing to have minimal restaurant […] options and ammenities until the contruction is complete. Using up the resort $1,500 credit almost impossible since reservations and access to the things that you can use credit for is extremely difficult. But rooms were nice and service very agreeable and helpful as long as computer not involved or reservations. Read more

Genuine Expedia guest review

This summer was our 4th trip to MP. We've never been disappointed except when we have to pack up and leave. We've stayed in both Sunrise and Nizuc. Both have their own merits. Yes, it is a huge resort, but with the buses and shuttle carts it's very easy to move between all three sections. The attitude of the employees makes the experience happen. Everyone […] bends over backwards to make your stay memorable. This year I forgot my phone charger and the front desk would even charge it for me. Their response is always "my pleasure". The Palace resorts are a little more pricey, but in Mexico, as in other destinations, you get what you pay for. I always take an extra $100 for tips to cover a week. I know that when I purchase my trips that tips are included, but the employees work much harder than what they are paid. Every morning i would tip the bartenders $5 apiece and we never waited for drinks. They would spot us in the pool, we'd acknowledge, and drinks were made even while others were in line first. The staff don't expect tips, but they do appreciate you doubling their pay. Read more

Genuine Expedia guest review

I had a bug in my room the entire stay. Also the men were very disrespectful toward the male visitors by eyeballing their females companions in front of the males...and they were making comments. If it was me it would surely spark a fight for the total disrespect .Also the hotel attempted to charge me with a massage that I never received I had to fight […] against this charge.. I like the hotel but I would not be back at all. And my hotel phone never worked I had them replace it 3 times. Read more

Genuine Expedia guest review

I love the Moon Palace as a whole! I don't think the resort credit is worth the hassle although we did benefit from it. The alcohol is top shelf, and the food is good for being in Mexico. There was a definite difference between the restaurants that were buffet and the ones you made reservations for. Our a/c in our room didn't seem to be cooling properly […] and it was promptly repaired. I do wish Expedia would offer rooms at the newer portions of the hotel or would explain upon booking which portion the reservation is for. I have stayed at the Moon Palace 3 times over a 10 year span and enjoy it each time (all 3 times have been at Nizuc, would love to stay at the Sunrise side or now the Grand Moon side). The beach is private and beautiful the pool is huge. The shows are entertaining! Moon is not on the strip and is away from downtown so that has positives and negatives depending on what you are looking for. Read more

Genuine Expedia guest review

Great hotel. Clean, Friendly people, very impressive layout.

Genuine Expedia guest review

Moon Palace was awesome! The rooms were clean and the fridge was restocked daily. The staff was very friendly and helpful. Plenty of dining to choose from and everything we ate was awesome! We had a great time at a beautiful place. I would highly recommend this place if you are planning a trip to Cancun!

Genuine Expedia guest review

I vacation at Moon Place 8 years ago and enjoyed every minute of it. On this trip 9/20-9/24/12, was even more spectular. The Resort has expanded and the beach is developed. There are more places to dine, drink, swim. You name it and it's there. The staff are exceptionally courteous, they cater to your every need without a fault. They make you laugh […] and feel so comfortable. If we could afford it, I would make it my vacation destination all the time. People are the building blocks for a business to succeed, and the staff at Moon Palace certainly demonstrate that they mean business. They want your money and they put every effort into caring for the needs of the guests. Well done!!! Read more

Genuine Expedia guest review

I love Moon Palace, have been there 3 years in a row. It has everything from great restaurants to dancing at Sunrise lobby; staff remember your name, excellent for all; did not want to leave; love the oceanfront room with balcony and in room jacuzzi.

Genuine Expedia guest review

This was our third time going to Cancun, each time during the months of July-August. We stayed at the Moon Palace Resort this particular time because we attended a wedding. It was a disaster from the beginning. The only thing that went as planned was the airline. When we arrived at Nizuc, we immediately had problems with the hotel booking. Since we […] added a child toward the end of our booking, Expedia made arrangements with the hotel that they would charge us a certain amount per night for our child. This would be paid at the hotel aside from our (Wife and I) reservations. We spent about 2hours at the check in counter before a manager was able to honor the rate Expedia originally agreed on. We had to get Expedia's notes faxed to them though. The food was just ok. We have been to different hotels on the Cancun side and everything was better at these all-inclusive hotels which are rated lower. Because the hotel has different sections (lobby's), we spent most of our time at Sunrise. The people that work the front counter (all of them) at the hotel are no help. We found ourselves always relying on a really nice lady who worked public relations. We were jumping from room to room. Our first room at Nizuc had water leakage coming in from the ceiling. It took a long to get our next room, which was only two doors down. The phone rang three days in a row at 830am asking if we wanted to do the 90 minute breakfast with a representative of the hotel. This trip was honestly a nightmare! Read more

Genuine Expedia guest review

Really nice hotel, staff and personnel very kind. Accomodations clean and comfortable. They are upgrading and remodeling Sunrise side, their new area Grand is luxurious and really nice. We really enjoyed our vacation inthis hotel. For sure if we back, we will stay here again. This is a really All Inclusive, no exclusitions.

Genuine Expedia guest review

My husband and I spent our 10th wedding anniversary at the moon palace and loved the while experience! We would love to bring our kids back to enjoy it.

Genuine Expedia guest review

We had a great time. The excursions available were many. We enjoyed the atmosphere with our friends that went with us.

Genuine Expedia guest review

The staff was great in all areas from the person who checked us in to the person who so graciously clean or room. While the storm took it's toll on the beach, maintenance was out their daily cleaning the sands. Our great friends got married on the beach and it was a most excellent time.

Genuine Expedia guest review

Great service with friendly staff. A lot of open space, trees, and enough food and drinks for everybody

Genuine Expedia guest review

Just came back from a week at Moon Palace. We took our two kids; 7 and 12 years old, and there was something there for all to enjoy. We stayed on the Nizuc side which is a little older, but it was still nice, and just a short walk or shuttle ride over to the newer Sunrise side. The staff was wonderful, always accommodating and eager to please. The beds […] were a little small, but comfortable. The food was wonderful at the all the restaurants, but our favorites were the Mexican and the Brazilian on the Nizuc side. We ate at the Brazilian twice; the first night was amazing all the way around, but on the second night I don't know if it was the timing or the section of the restaurant we were sitting in, but the service was horrid. We had to ask our server to get simple things numerous times before we would get them and each time we asked, he would act as if we were asking the world of him. We let it roll off our shoulders though; the rest of the service was so impeccable that we weren't going to allow something so small to affect us. Read more

Genuine Expedia guest review

This was the second time we stayed in Moon palace.We had some of our family members with us .It was incredible.Great resort,nice staff and delicious food.We enjoyed every minute and did a lot of activities offered by the hotel.Great experience.

Genuine Expedia guest review

The large size of the property is a real plus because is allows for numerous pools, restaurants,indoor and outdoor activities. The staff is amazing. They all seems to really enjoy their work and this translates into excellent service. The free shuttle rides to Wet'n Wild and their other hotels makes the stay even more customer oriented.

Genuine Expedia guest review

Loved everything about this place. Pools and grounds were immaculate. Avoid being whisked away by the timeshare folks at check-in and instead go directly to the 2-person guest services desk located right next to the exit. The beach is not usable for swimming due to all the seaweed. Great for walking or doing the free hobie cat sailboats or kayaks. Take […] the free shuttle to beach palace which is also covered under the all-inclusive. Read more

Genuine Expedia guest review

Wonderful experience. Courteous and helpful staff, clean rooms, wonderful food and drink and the best time ever. Would DEFINITELY return.

Genuine Expedia guest review

This was our 2nd time at the Moon Palace in the last 3 years will go back again and again excellent service very friendly staff fun for the entire family. Only downside this time was that they are remodeling the sunrise side with additions that are going to be great for the kids when finished but for now a negative because it takes away from such a […] beautiful resort. Read more

Genuine Expedia guest review

WOW!!! what a amazing time already talking about goin back next year its a must if you like all inclusive resorts this is top notch....they do every thing for u except dress u incredible service and the resort credit is awesome i spent a total of $20.11 while i was there and thats because i wanted a deck of playin cards and some candy ....awesome

Genuine Expedia guest review

They don't give the 'noise level' a rest! You can hardly go anywhere, day or night, and not be bombarded with the staff screaming into their microphones with all their games they want you to participate in and the loud music throughtout the pool area is a constant. If you're looking for a relaxing atmosphere for some downtime, forget it. If you want […] 'noise' you should be able to go to the area where it's at.....but if you want the sound of the ocean waves and possibly some soft, easy listening music, you should be able to also! The $1500 resort credit is a mockery. They doubled and tripled the price of everything they offer to make you feel you're getting a real deal. They force you to go thru their staff to get set up for the different activities you can apply your credit towards and then are 'relentless' about you going to their membership presentation...they do not take no for an answer. They called us daily and harassed us to go. I finally went to Guest Services and demanded that this stop! I could go on and on, but I will not. This was our 4th trip to the Palace Resorts, but it will be our last. I can't believe this grand scale of a resort has lowered themselves to this nonsense. Read more

Genuine Expedia guest review

I loved the hotel and the service is wonderful, however I was really disappointed in the beach. We had to travel to another Palace resort to swim in the ocean and take pictures. But that is my only complaint.

Genuine Hotels.com guest review

The $1500 hotel credit is absolutely useless; the hotel offer and tour are west of time , otherwise its very nice resort, people r very helpful, I would recommend it to all my friends

Genuine Expedia guest review

Positives: The staff was incredibly friendly, polite, and ALWAYS willing to help. Absolutely NO complaints about the service! The pools were beautiful - very clean, large, plenty of options, and never felt crowded. There was A LOT to do at this hotel, and so much was included. The spa facilities were amazing and a must do! The golf course looked beautiful, […] but it was so popular that we weren't able to get a good tee time during our short stay. Negatives: The buildings and facilities themselves seemed kinda dated and just lacked the "wow" factor that I've seen at other resorts. As you can imagine, they put quite a few restrictions on what you can use the resort credit to purchase, so we basically left $600 on the table because there was nothing else to spend it on. The beach was perhaps the most disappointing part of the trip. For 4 of the 5 days, the red flags were up, and what's worse is the amount of seaweed on the beach. You couldn't even get to the water if you wanted to for the 4' wide strip of seaweed lining the edge of the ocean. It was finally cleaned up by the last day, but we ended up spending most of the time in the pool. Also, the food was just average - edible but not incredible. Here's a situation that sums up our stay: We had mosquitoes in our room the first night and it was dreadful. We reported it to the front desk the next morning, and by noon our door was fixed and we had no more mosquito problems ... not great facilities, but incredible service! Read more

Genuine Expedia guest review

The pics and descriptions on the web had us looking forward to something very different than what we experienced. Sadly, I must say I was disappointed with the food, the "concierge level" room, as well as the service. Day 1 (when you are still experiencing your "vacation high") they try to get you to schedule your attendance for their 90 minute sales […] pitch breakfast. This is also before you have an opportunity to really check out and experience the resort. The 13 restaurants really work out to be 6 - as most of them are buffet with the same food. The service was hit and miss- 1 waitress actually hit me twice and my husband once as she walked by us- her apology was insincere (there was clearly enough room for her to walk behind us). In addition, one of the reps at guest services was very rude and sarcastic - not someone I would want representing my company. My purse was repeatedly tampered with when I left it in the room-I was told there was an investigation. Getting a shuttle to the other areas is a joke. They also don't offer a bus or shuttle to town (it cost us $60 US for a taxi). The only perk to concierge level was access to the VIP beach area - otherwise it's the same as the cheaper rooms. I would not recommend moon palace or probably any of the other palace resorts to a friend or family member. Disappointed that my gift for my husband's birthday was not as grand as I hoped per their portrayal. Read more

Genuine Expedia guest review

My family and I had a wonderful second visit to the Moon Palace. We hope to return again as soon as we can. The staff can't seem to do enough for you. Always eager to please. Do yourself a favor and give this place a try. You won't be disappointed .

Genuine Expedia guest review

Service was outstanding! Food was delicious with a wide variety! Only disappointment was the seagrass in the ocean

Genuine Expedia guest review

This place is waaaaaaaaay too big and crowded. Don't go if you have ANY mobility problems. LOTS of walking. We had fun, but won't go back. I don't enjoy having to fight for a spot at the pool every day. The pools are great and huge, but they have to be to accommodate all the people. Did I mention its big and crowded? I much prefer somewhere more intimate […] and smaller. The shows were fun though and the staff were very nice and attentive. Read more

Genuine Expedia guest review

A grear experience with so many kind attention and great facilities for family groups as it was my case. My little baby of 17 months had a great time there as well. Just wrapping up: great food, clean, beautiful views and pristine rooms, facilities, lobbies, many activities, and in general a nice stay there. For sure, I will be back soon.

Genuine Expedia guest review

We have been to the Moon Palace twice before and this time with the time share things going on we were disappointed including the excursion we were suppose to go on. I have never in my life been left in the middle of a town with no way to get back to the mainland. The snorkeling was cancelled after we checked before we left and before we boarded the […] boat. When we told them we wanted to go back , they literally dumped us off in town lying that they would provide a way back. Now, don't let MP say they have nothing to do with it, they sure do. And they only gave us, six of us, half our money back. MP is so into the time share, if you don't buy their best program just forget it. We are thankful we went on an off time, first of March. We were actually told if we weren't memebrs, we couldn't make reservations. Our last comment was there was no beach, I am glad we took photos to prove it, it was windy a few days and the piles of seaweed which they didn't clean up ranged from 2-5 feet tall. This left no entrance to thte water, it was terrible. Read more

Genuine Expedia guest review

A very good stay, good family environment, food and activities. The only issue we had was with some of their processes. The staff is not empowered to resolve issues without multiple approvals. For example - if you use the hotel credits that they provide, you need to first shop for what you need, then get in line for a representative to grant you a certificate, […] eventually - you take the certificate to the shop and buy the merchandise. I think it would be much simpler if they awarded you a debit card and let you shop without wasting your time in multiple lines. There are many other similar complications that one has to deal with. Lot of people employed but they only serve very specific functions. Read more

Genuine Expedia guest review