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Moon Palace Golf & Spa Resort All Inclusive, Cancun

4.5 stars
Carretera Cancun-Chetumal Km. 340CancunQROO77500Mexico, ‏‎800-491-6126
Best Price GuaranteeIf you find a better price on the same exact stay within 7 days of booking, we’ll match it. See our ‘User Terms’ for details and recent changes.
Excellent4.1 / 5
Location
Great location
Service
Fantastic service
Amenities
Great amenities
Beach
Beach is poor
873See all 873 Hotels.com reviews
From 17,044 reviewsTripAdvisor Traveller Rating

Moon Palace Golf & Spa Resort All Inclusive, Cancun

Hotel Info: ‎866-539-8117‎

from $542
  • Luxury Suite, Connecting Rooms (With Nanny services)
  • Junior Suite Golf Course view
  • Deluxe Room, Jetted Tub, Resort View
  • Club Room, 1 King Bed, Concierge Service
  • Deluxe Room, 1 King Bed, Jetted Tub, Oceanfront
  • Grand Deluxe Suite
  • Deluxe Room, Jetted Tub, Garden View
  • Suite, Pool Access
  • Presidential Suite, 1 King Bed, Garden View
  • Family Room, 2 Bedrooms
  • Grand Deluxe Suite - Garden view
  • Suite, 2 Bedrooms, Jetted Tub
  • Deluxe Room, Jetted Tub, Ocean View

At a glance

Key facts

Hotel size

  • This hotel has 2,404 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-Midnight
  • Check-out time is noon
  • Express check-out
Guests who book a Honeymoon rate plan must present a valid marriage certificate issued less than 1 year prior to travel to receive benefits. The hotel reserves the right to amend the rate if valid proof is not provided. For more details, please contact the office using the information on the reservation confirmation received after booking.
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate. For more details, please contact the office using the information on the reservation confirmation received after booking.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Up to 2 children (3 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

  • Free children's club (ages 4 - 12)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free valet parking

Other information

  • All-inclusive (taxes and gratuities included)

Policies

In the event that a hurricane directly hits any Palace Resort while guests are at the resort, the hotel will provide a certificate for a return stay to the original resort for the number of original nights. A certificate will be offered if the U.S. National Weather Center issues a Category One Hurricane warning or higher to the area and the hurricane directly hits any Palace Resort. The certificate is nontransferable and not redeemable for cash. Space is subject to availability and blackout periods apply. The policy excludes day of departure. Airfare and transfers are not included. This policy is for individual travel and groups booked through this Web site. This policy is subject to change or may be discontinued without notice.
This property requires that the ages of children entered during booking reflect their accurate ages at the time of travel. For more details, please contact the office using the information on the reservation confirmation received after booking.

Reservations are required for golf tee times, massage services, and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Babysitting/childcare is available for an extra charge

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)
Food and drink
  • Free buffet breakfast daily
  • 14 restaurants
  • 9 bars/lounges
  • 5 poolside bars
  • 3 coffee shops/cafés
  • Swim-up bar
  • 24-hour room service
Things to do
  • Beach cabanas (surcharge)
  • Beach sun loungers
  • Number of outdoor pools - 10
  • Children's pool
  • 24-hour fitness facilities
  • Golf course on site
  • Outdoor tennis courts 2
  • Full-service spa
  • Spa treatment room(s)
  • Nightclub
  • Beach umbrellas
  • Waterslide
  • Steam room
  • Beach towels
  • Pool cabanas (surcharge)
  • Sauna
  • Swim-up bar
  • Pool sun loungers
  • Pool umbrellas
  • Arcade/game room
  • Billiards or pool table
Working away
  • Business center
  • Meeting rooms 16
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
Facilities
  • Number of buildings/towers - 16
  • Elevator/lift
  • ATM/banking
  • Designated smoking areas (fines apply)
  • Rooftop terrace
  • Garden
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
Things to enjoy
  • Balcony or patio
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
Be entertained
  • 42-inch LED TV
  • Premium TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free WiFi
  • Free long-distance calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities
  • Kayaking
  • Sailing
  • Snorkeling

Land activities
  • Bicycling
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Tennis
  • Tennis lessons
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Bartending
  • Dancing
  • Pilates
  • Water fitness
  • Yoga

Kids' club
  • Supervised activities for children between 4 and 12 years old

Entertainment
  • Onsite live performances
  • Theme parties

Not included
  • Golf green fees
  • Use of golf equipment
  • Motorized water sports
  • Sailboats
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Windsurfing equipment
  • Premium food items
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

The extensive spa consists of 39 treatments rooms including sauna, steam room, double jacuzzi, individual and couples’ massage rooms, and balneotherapy rooms. Hydrotherapy facilities include hot and cold plunge pools, herbal steam room, foot whirlpool, and pressure showers. Further services include exfoliation, wraps and facials. Some treatments are available for couples. A lounge area is provided, with herbal teas, water and juices. Guests can use their $1500 Resort Credit towards selected spa treatments, depending on the length of their stay.

Recreation

On Site

  • Golf course on site
  • Outdoor tennis courts 2
  • Sauna
  • Steam room
  • Fitness classes on site
  • Basketball on site
  • Free bicycles on site
  • Golf lessons on site
  • Golf driving range on site
  • Golfing on site
  • Miniature golf on site
  • Kayaking on site
  • Pilates classes on site
  • Playground on site
  • Sailing on site
  • Tennis lessons on site
  • Volleyball on site
  • Yoga classes/instruction on site

Nearby

  • Ecotours nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby

Moon Palace Golf & Spa Resort All Inclusive, Cancun’s small print

Policies

In the event that a hurricane directly hits any Palace Resort while guests are at the resort, the hotel will provide a certificate for a return stay to the original resort for the number of original nights. A certificate will be offered if the U.S. National Weather Center issues a Category One Hurricane warning or higher to the area and the hurricane directly hits any Palace Resort. The certificate is nontransferable and not redeemable for cash. Space is subject to availability and blackout periods apply. The policy excludes day of departure. Airfare and transfers are not included. This policy is for individual travel and groups booked through this Web site. This policy is subject to change or may be discontinued without notice.
This property requires that the ages of children entered during booking reflect their accurate ages at the time of travel. For more details, please contact the office using the information on the reservation confirmation received after booking.

Reservations are required for golf tee times, massage services, and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Moon Palace Golf & Spa Resort All Inclusive, Cancun

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