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Moon Palace Golf & Spa Resort All Inclusive - Cancun
20.98886, -86.82838
Km 340 Carretera Cancun - Chetumal,
Cancun,
77500
Mexico
020 3027 8143
Street map
Guest review summary
- 9.0 Average rating: All Trip Types
- 88% Recommended
- 26 Reviews
- 9.2 Hotel Service
- 9.0 Room Comfort
- 9.0 Hotel Condition
- 9.4 Room Cleanliness
Average rating by Guest Trip Type
Select a trip type to see only those reviews
| Trip type | Number of reviews | Average rating |
|---|---|---|
| All Trip Types | (26) | 9.0 |
| Business | (0) | 0 |
| Romance | (2) | 10.0 |
| Family | (13) | 9.6 |
| With Friends | (2) | 6.0 |
| All Others | (9) | 8.6 |
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Landmarks near Moon Palace Golf & Spa Resort All Inclusive
- Wet n' Wild (Parque Nizuc Waterpark) Hotels - Cancun 2.6 miles
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- El Rey Ruins (Zona Arqueologica El Rey) Hotels - Cancun 6.0 miles
- Playa Delfines Hotels - Cancun 6.0 miles
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Facilities
Services
- Arcade/game room
- ATM/banking
- Beauty services
- Concierge desk
- Currency exchange
- Doorman/doorwoman
- Express check- in
- Express check-out
- Fitness facilities
- Full-service health spa
- Hair salon
- Health club
- Internet access in public areas - complimentary
- Internet access - wireless
- Medical assistance available
- Multilingual staff
- Nightclub
- Parking (free)
- Parking (valet)
- Porter/bellhop
- Sauna
- Security guard
- Self parking
- Steam room
- Supervised child care/activities
- Tour assistance
- Wedding services
Business & Event
- 24-hour front desk
- Audio-visual equipment
- Banquet facilities
- Business center
- Conference room(s)
- Dry cleaning/laundry service
- Event catering
- Exhibit space
- Meeting rooms (small groups)
- Room service (24 hours)
Rooms (all rooms include)
- Air conditioning
- Balcony /terrace - private
- Bathrobes
- Blackout drapes/curtains
- Cable/satellite television channels
- Climate control
- Clock radio
- Coffee/tea maker
- Complimentary toiletries
- Cribs (infant beds) available
- Electronic/magnetic keys
- Free local calls
- Hair dryer
- Housekeeping (daily)
- In-room childcare (surcharge)
- Internet access (complimentary)
- Iron/ironing board
- Jetted tub
- Minibar soda, bottled water, beer
- Premium television channel(s)
- Rollaway beds
- Separate bathtub and shower
- Slippers
- Voice mail
- Wake-up calls
- Window opens
- Wireless Internet access
General
- Air-conditioned public areas;
- Ballroom(s);
- Bar/lounge;
- Elevator/lift;
- Gift shops or newsstand;
- Golf course on site;
- Number of floors: 3;
- Number of rooms: 2,103;
- Poolside bar;
- Pool table Noon;
- Restaurant(s) in hotel;
- Shopping on site;
- Swimming pool - children's;
- Swimming pool - outdoor;
- Swim-up bar;
- Tennis on site
The majority of amenities, activities, taxes, and gratuities at this Cancun resort are included in the room rate; guests will not be charged extra for on-site meals, drinks, activities, entertainment, and use of sports equipment. In addition, there is no charge for on-site meals, drinks, activities, entertainment, and use of facilities at eight other Palace resorts in Cancún, Riviera Maya, Cozumel, and Isla Mujeres. (Transportation to Riviera Maya, Cozumel, and Isla Mujeres resorts not included. Scheduled transportation available for Cancún resorts.)
All-Inclusive food and beverages
Not included: Transportation to Riviera Maya Palace and Cozumel Palace resorts
All-Inclusive activities:
Water sports:
Not included: Motorized water sports and scuba-diving and snorkeling excursions offered by independent operators on the beach; paintball (reservations suggested; walk-in based on availabilty)
Land sports:
Not included: Golf fees, equipment, and instruction at the Moon Spa & Golf Club with its three 9-hole golf courses; paintball (reservations suggested; walk-in based on availability)
All-Inclusive children’s club:
All-Inclusive transportation:
The resort provides shuttle service on a space-available basis in air-conditioned buses to shopping malls on Cancún Island, with stops at Palace Resorts' three Cancún Island resorts, Sun Palace, Cancún Palace, and Beach Palace, where the Moon Palace Golf & Spa guests are permitted to use facilities and dine and drink at those resorts' restaurants and bars.
Buses depart the Moon Palace Golf & Spa Resort at noon, 12 PM, and 2 PM. Passengers on each bus return at a scheduled pick-up time 3:45 PM and 5:30 PM, respectively. Complimentary shuttle buses operate 24 hours per day between the resort's two sides (a 2.5-minute ride), with stops during daylight hours at the golf course's reception area, where golfers may take golf-cart shuttles to the clubhouse. During daylight hours, complimentary vans shuttle guests to the golf clubhouse and the health spa.
Not included: Airport transfers; transportation to Riviera Maya and Cozumel Palace resorts.
Not included:
| Check-in time is |
| Check-out time is |
| Pets not allowed |
Extra-person charges may apply and vary depending on hotel policy.
Photo identification and credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Spa information
At the spa at Moon Palace Golf & Spa Resort All Inclusive, guests can unwind with a hydrotherapy treatment, massage, facial, or body scrub. 30 treatment rooms include 3 couples treatment rooms with views of the golf course and lake. Mineral water balneotherapy is offered in 6 master spa suites.
Dining
The majority of meals and beverages at the following restaurants are included in the room rate for the Moon Palace Golf & Spa Resort All Inclusive (scroll up to the All-Inclusive Details section for more information).
El Manglar - Air-conditioned restaurant serving international breakfast, lunch, and dinner buffets.
Arrecifes - Open-air restaurant. Breakfast, lunch buffets. Salad bar and Brazilian-style skewered meats sliced at table for dinner.
Los Caporales - Air-conditioned, Mexican-decor dinner restaurant featuring Mexican à la carte menu. Dress code: Long pants, collar shirts, closed-toe shoes for men.
Sample menu for Los Caporales
Appetizers:
Salads:
Soups:
Main courses:
Desserts:
Palapa Delfines - Casual, open-air, poolside spot. Salad bar, lunch buffet, mixed-grill dinner buffet.
Palapa Pelicanos - Casual, open-air, poolside spot offering buffet lunch and sushi bar.
Sweet and Coffee - Coffee shop also serving crepes and pastries. Open from early morning until late night.
Lobby Bar - Open mid-morning to after midnight. Continental breakfast. Hot and cold snacks in afternoon. Tropical drinks, cocktails day and night. Live music in evening.
El Caribeño - Caribbean cuisine à la carte for dinner. International buffet for breakfast and lunch.
Bugambilias - Air-conditioned restaurant serving breakfast, lunch buffets. Mexican buffet for dinner. Dinner dress code: Long pants, collar shirts, closed-toe shoes for men.
Sample menu for Bugambilias
Appetizers:
Soups:
Main courses:
Desserts:
Momonohana - Air-conditioned, Asian-style restaurant. Dinner dress code: Long pants, collar shirts, closed-toe shoes for men.
Sample menu for Momonohana
Appetizers:
Soups:
Main courses:
Desserts:
Palapa Barracuda - Open-air spot between pool, beach serving light à la carte breakfast, lunch buffet, and à la carte dinner.
Sample menu for Palapa Barracuda
Salads:
Soups:
Main courses:
Desserts:
La Gondola - Air-conditioned restaurant serving breakfast buffet and Italian dinner buffet. Stained-glass ceiling. Live piano music at dinner.
Palapa Fragata - Open-air spot between pool, beach serving lunch buffet and seafood dinner buffet.
La Trattoria - Serves Continental breakfast and international breakfast buffet; lunch buffet; and á la carte Italian dinner. Located near the golf course (lobby-to-lobby transportation provided).
Bambu - Serves á la carte Asian cuisine for dinner. Located near the golf course (lobby-to-lobby transportation provided).
19th Hole - Serves snacks and drinks near the golf course.
Pool Bar Columpios - Open-air bar under thatched roof located on swimming-pool island. Rope-swing seats (columpios). Open mid-morning to late night.
Lobby Bar - Open mid-morning to after midnight. Continental breakfast. Hot and cold snacks in afternoon. Tropical drinks, cocktails day-and-night. Live music in evening.
Andromeda Nightclub & Disco Bar - Dark ambiance with sparkling walls. Wood dance floor. Banquettes. Open late night to after midnight. DJ music.
Things to do
Activities include:
Recreation
The Moon Palace Golf and Spa Resort is set along 1 km (0.75 mi) of beach, where lounge chairs offer sunbathing comfort and thatched-roof palapas provide shade. Each of the resort's two sides (Sunrise and Nizuc) includes an immense lagoon-style swimming pool measuring more than 200 meters (219 yards) wide that includes shallow areas for lounge chairs, jetted sections, and swim-up bars. Surrounding sundecks include palapas and toddlers' pools.
Use of kayaks, windsurfers, and Hobie Cat sailboats are part of the All-Inclusive Plan. Independent operators on the beach rent Jet Skis and offer parasailing and scuba diving and snorkeling excursions for surcharges.
Use of a championship-grade miniature golf course, six lighted tennis courts, basketball courts, and bicycles is part of the All-Inclusive Plan. Also complimentary are step aerobics, salsa aerobics, abs, firm-butt, and body-sculpting in the resort's two fitness centers and yoga classes in a meditation garden. Aerobics are offered in both of the resort's pools. A climbing tower is also on site.
Designed by Jack Nicklaus, the championship course at the the Moon Spa & Golf Club winds through mangrove forests. Amenities include a driving range, pro shop, and snack and beverage carts. Play on the golf course and use of facilities is not part of the All-Inclusive Plan but must be paid for separately. Golf carts are equipped with a GPS system. Greens fees include use of a cart. Clubs and shoes are available for rent. Instruction can be arranged for surcharges. The club also features an outdoor pool, two restaurants, and a bar.
The recreational activities listed below are available either on site or near the resort; fees may apply.
- Aerobics on site
- Basketball on site
- Fishing nearby
- Golf - driving range on site
- Golf - miniature on site
- Hiking/biking trails on site
- Horse riding/rental nearby
- Parasailing on site
- Personal watercraft on site
- Playground on site
- Running track/path on site
- Sailing on site
- Scuba diving nearby
- Snorkeling nearby
- Swimming on site
- Volleyball on site
- Windsurfing on site
- Yoga classes/instruction on site
Guestrooms Guestrooms
Concierge Level
1 king bed. Aromatherapy and pillow menus. Balcony. Ocean view. 484 square feet. Wireless Internet access. LCD television with satellite channels. DVD player. CD player. Direct-dial phone. iPod docking station. Dispenser with premium liquor. Minibar with soft drinks, bottled water, juice, and domestic beer. Purified water. Espresso/coffee maker. Two-person jetted tub. Private bathroom with shower only. Designer toiletries. Bathrobes. Slippers. Hair dryer. Iron/ironing board. Air conditioning. Nightly turndown service. Concierge phone service. Non-smoking.
Rate also includes:
- Air conditioning
- Balcony /terrace - private
- Bathrobes
- Blackout drapes/curtains
- Cable/satellite television channels
- Climate control
- Clock radio
- Coffee/tea maker
- Complimentary toiletries
- Cribs (infant beds) available
- Electronic/magnetic keys
- Free local calls
- Hair dryer
- Housekeeping (daily)
- In-room childcare (surcharge)
- Internet access (complimentary)
- Iron/ironing board
- Jetted tub
- Minibar soda, bottled water, beer
- Premium television channel(s)
- Rollaway beds
- Separate bathtub and shower
- Slippers
- Voice mail
- Wake-up calls
- Window opens
- Wireless Internet access
Deluxe Resort View w/jetted tub
1 king bed or 2 double beds. Balcony; may have hammock. Views of resort or common areas. 452 square feet. Wireless Internet access. LCD television with satellite channels. Direct-dial phone. Clock radio. Dispenser with whiskey, tequila, rum, and vodka. Minibar with soft drinks, bottled water, juice, and domestic beer. Purified water. Coffee/tea maker. Two-person jetted tub. Private bathroom with shower only. Designer toiletries. Bathrobes. Hair dryer. Slippers. Iron/ironing board. Digital safe. Turndown service. Air conditioning. Wine and fruit.
Please note: This room category is not available for corporate group bookings.
All rooms includeFamily Deluxe Category
1 king bed in first bedroom and 2 double beds in second bedroom. Balcony with table and two chairs. Garden or partial ocean view. 968 square feet. Wireless Internet access. LCD television with satellite channels. DVD player; DVDs available upon request. Video-game console; video games available upon request. Direct-dial phone. Clock radio. Dispenser with whiskey, tequila, rum, and vodka. Minibar with soft drinks, bottled water, juice, and domestic beer, plus children’s snacks. Purified water. Coffee/tea maker. Two-person jetted tub. Private bathroom with shower only. Designer toiletries. Bathrobes and slippers for adults and children. Hair dryer. Iron/ironing board. In-room safe (accommodates laptop). Air conditioning. Turndown service. Wine and fruit. Family welcome amenities. Children’s bath amenities, sun bucket kit, and room-service menu.
Please note: This room category is available only for families traveling with children.
All rooms includeJr.Suite Golf Course with Jetted Tub
1 king bed. Golf view. 411 square feet. Screened terrace with chairs and table. Two-person jetted tub. LCD television with satellite channels. Direct-dial phone. Wireless Internet access. Alarm clock. Minibar with soda, bottled water, juice, and domestic beer. Purified water. Liquor dispenser with premium brand liquors. Coffee/tea maker. Private bathroom with shower only. Bathrobes and slippers. Farouk Biosilk toiletries. Hair dryer. Iron/ironing board. Digital safe (accommodates laptop). Individually controlled air conditioning. Nonsmoking rooms available.
Rate includes the following:
Superior Deluxe Garden View w-jetted tub
1 king or 2 double beds. Garden view. 452 square feet. Balcony; most with hammock. Two-person jetted tub. LCD television with satellite channels. Direct-dial phone. Wireless Internet access. Alarm clock. Minibar with soda, bottled water, juice, and domestic beer. Purified water. Liquor dispenser with premium brand liquors. Coffee/tea maker. Private bathroom with shower only. Bathrobes and slippers. Farouk Biosilk toiletries. Hair dryer. Iron/ironing board. Digital safe (accommodates laptop). Individually controlled air conditioning. Nonsmoking rooms available. Wheelchair accessible rooms available.
Rate includes the following:
Superior Deluxe Ocean View-jetted tub
1 king bed or 2 double beds. Balcony; may have hammock. Ocean view. 452 square feet. Wireless Internet access. LCD television with satellite channels. Direct-dial phone. Clock radio. Dispenser with whiskey, tequila, rum, and vodka. Minibar with soft drinks, bottled water, juice, and domestic beer. Purified water. Coffee/tea maker. Private bathroom with shower only. Designer toiletries. Bathrobes. Slippers. Hair dryer. Iron/ironing board. In-room safe (accommodates laptop). Air conditioning. Turndown service. Wine and fruit.
All rooms includeSuperior Dlx Ocean Front w-jetted tub
One king bed. Balcony with ocean view. Two-person jetted tub. Flat-screen LCD satellite TV. Wireless Internet access. Direct-dial telephone. Alarm clock. Coffeemaker. Liquor dispenser contains whiskey, tequila, rum, vodka. Minibar contains sodas, bottled water, and domestic beer. Purified Water. Private bathroom with shower only. Farouk Bath Amenities. Bathrobes and slippers. Hair Dryer. Iron and ironing board. Digital safe (most rooms). Individually-controlled air conditioning. 24-hour room service. Turndown service. Nonsmoking. Maximum occupancy: 2 adults (no children or infants allowed).
All rooms includeTwo Bedroom Suite Golf Course-Jetted Tub
1 king bed in first bedroom and 2 double beds in second bedroom. Aromatherapy and pillow menu. 1,296 square feet. Golf course view. Screened terrace with table and chairs. Living and dining rooms. Wireless Internet access. Satellite television. Direct-dial phone. DVD player. iPod docking station. Clock radio. Dispenser with whiskey, tequila, rum, and vodka. Minibar with soft drinks, bottled water, juice, and domestic beer. Purified water. Coffee/tea maker. Two-person jetted tub. Private bathroom with shower only. Designer toiletries. Bathrobes. Slippers. Bathroom scale. Hair dryer. Iron/ironing board. In-room safe (accommodates laptop). Air conditioning. Ceiling fan. Turndown service. Wine and fruit. Use of golf cart.
All rooms includexdisabled
One king bed or two double beds. Ocean view. Private balcony furnished with two chairs; hammock. Minibar. In-room safe. Bath robes. Bathroom with two-person marble walk-in shower; jetted tub for two that looks out onto balcony. Bubble bath.
All rooms includeCheck-in information
In the event that a hurricane directly hits any Palace Resort while guests are at the resort, the hotel will provide a certificate for a return stay to the original resort for the number of original nights. A certificate will be offered if the U.S. National Weather Center issues a Category One Hurricane warning or higher to the area and the hurricane directly hits any Palace Resort. The certificate is nontransferable and not redeemable for cash. Space is subject to availability and blackout periods apply. The policy excludes day of departure. Airfare and transfers are not included. This policy is for individual travel and groups booked through this Web site. This policy is subject to change or may be discontinued without notice.
Terms & conditions
Photo identification and credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Nearby Activities & Points of Interest
1.0 - 3.0 mi
- Wet n' Wild (Parque Nizuc Waterpark) - 2.6 miles
3.0+ mi
- Cancun Intl. Airport (CUN) - 4.6 miles
- Arrecife de Puerto Morelos National Park - 5.8 miles
- El Rey Ruins (Zona Arqueologica El Rey) - 5.9 miles
- Playa Delfines - 5.9 miles
- Hilton Cancun Golf Course - 6.1 miles
- Aquaworld - 7.4 miles
- Cancun Hotel Zone - 7.8 miles
- Crococun Zoo - 8.3 miles
- Luxury Avenue - 8.7 miles
- Yamil Lu'um - 9.3 miles
- Isla Mujeres Airport (ISJ) - 19 miles
- Playa Del Carmen Airport (PCM) - 30 miles
- Cozumel Intl. Airport (CZM) - 34 miles
Reviews
Filter by:
-
All (26)
- Recommended (23)
- Not recommended (3)
The following English reviews were posted by Hotels.com guests from other countries
Reviewed by a Hotels.com guest on Jul 8, 2010
This guest did not leave a comment.
Overall Rating
out of value="10"- 10.0 Hotel Service
- 10.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
Reviewed by a Hotels.com guest on May 12, 2010
This guest did not leave a comment.
Overall Rating
out of value="10"- 10.0 Hotel Service
- 10.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
"Would have expected more for upgrading to concierge level"
Reviewed by Jay J of Denver on Sep 2, 2009
The room had L' Occtaine amenities and upgraded liquor. The service wasn't any better than our friends that just had a regular room. The bus to take you to the rest of the resort was slow. If you agree to listen to the "presentation" and do not buy a time share they will bother you about it up until the day you leave. There are other resorts I will vacation at before I go back to Moon Palace.
Overall Rating
out of value="10"- 4.0 Hotel Service
- 6.0 Hotel Condition
- 8.0 Room Comfort
- 8.0 Room Cleanliness
"Awesome"
Reviewed by a Hotels.com guest on Aug 1, 2009
do not hesitate to plan a vacation here. this resort gives you the most bang for your buck and it will not dissapoint. great service, food, drinks, ambiance, cleanliness, etc. we went for 4 nights and it was just enough to get an idea of what paradise can be. good job palace resorts
Overall Rating
out of value="10"- 10.0 Hotel Service
- 10.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
"Needs Improvement"
Reviewed by a Hotels.com guest on Jul 8, 2009
Every time you tried to arrange anything through guest services, you immediately waisted a half hour listening to their sales pitch on their time shares. The air conditioner fan in the room was extremely loud, and their food was not good! Additionally, no one was allowed in the water because of jelly fish and about six feet of solid seaweed into the water.
Overall Rating
out of value="10"- 4.0 Hotel Service
- 6.0 Hotel Condition
- 2.0 Room Comfort
- 8.0 Room Cleanliness
Reviewed by a Hotels.com guest on Apr 13, 2009
This guest did not leave a comment.
Overall Rating
out of value="10"- 10.0 Hotel Service
- 8.0 Hotel Condition
- 6.0 Room Comfort
- 10.0 Room Cleanliness
Reviewed by a Hotels.com guest on Mar 24, 2009
This guest did not leave a comment.
Overall Rating
out of value="10"- 10.0 Hotel Service
- 10.0 Hotel Condition
- 8.0 Room Comfort
- 8.0 Room Cleanliness
Reviewed by a Hotels.com guest on Feb 17, 2009
This guest did not leave a comment.
Overall Rating
out of value="10"- 10.0 Hotel Service
- 10.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
"Great for groups"
Reviewed by a Hotels.com guest on Feb 17, 2009
Hotel was very nice with great service. Restaurants always had satisfactory food at any time.
Overall Rating
out of value="10"- 10.0 Hotel Service
- 10.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
"be informed"
Reviewed by a Hotels.com guest on Jan 25, 2009
The wait and cleaning staff were fantastic , just know what is included with your package as when we got a ride to the hotel we were declined a return trip also being dressed the same for seven days we tried to eat at a resteraunt for casually dressed and were turned away for no sleeves on my shirt .
Overall Rating
out of value="10"- 10.0 Hotel Service
- 8.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
"outstanding Hotel"
Reviewed by Yoonhwa R of Franklin on Dec 30, 2008
Everything was so convenient and comfotable.
Overall Rating
out of value="10"- 10.0 Hotel Service
- 10.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
"Outstanding"
Reviewed by a Hotels.com guest on Dec 26, 2008
Fabulous. I will return!!
Overall Rating
out of value="10"- 10.0 Hotel Service
- 8.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
"outstanding hotel - excellent value"
Reviewed by adrienne b of brockton on Dec 9, 2008
From the pick-up at the airport, to the hotel, food, beach, pool, service - more than met our expectations.
Overall Rating
out of value="10"- 10.0 Hotel Service
- 8.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
"NEES IMPROVEMENT"
Reviewed by a Hotels.com guest on Aug 28, 2008
We booked 6 rooms for friends reunion. Disappointed with quality of service as staff was too busy looking after other large group of some Convention people including restaurant staff. Poor communitation. Be careful in using Jacuzzin in your room and one of our members slipped and got stitches as the floor was slippery due to poor maintenance. We had to pay for all the expenses to be attended at the local hospital.
Overall Rating
out of value="10"- 8.0 Hotel Service
- 4.0 Hotel Condition
- 6.0 Room Comfort
- 6.0 Room Cleanliness
Reviewed by a Hotels.com guest on Aug 13, 2008
This guest did not leave a comment.
Overall Rating
out of value="10"- 10.0 Hotel Service
- 10.0 Hotel Condition
- 8.0 Room Comfort
- 10.0 Room Cleanliness
"The Best Resort in Cancun"
Reviewed by a Hotels.com guest on Aug 10, 2008
Moon palace is by far the best resort in Cancun. The attention is outstanding. The food is the best. The place is spot less. I highly recommend it
Overall Rating
out of value="10"- 10.0 Hotel Service
- 10.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
"Loads of fun!!!!"
Reviewed by a Hotels.com guest on Aug 10, 2008
We took our 19 n 11 yr old n we all had lots fun..food was amazing,shows wet fun,scv excellent,evryon soo curtious. Beach not so nice but we went to cancun palace 4 nice blue water. We did the snorklin which was included n paid for horsebac ridn, both lots fun.
Overall Rating
out of value="10"- 10.0 Hotel Service
- 10.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
Reviewed by a Hotels.com guest on Aug 9, 2008
This guest did not leave a comment.
Overall Rating
out of value="10"- 8.0 Hotel Service
- 10.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
"Great Family Hotel"
Reviewed by a Hotels.com guest on Aug 1, 2008
Let me begin by saying we have been to Cancun approx 11 times, we like to try different Hotels. The Moon Palace in my opinion is a beautiful Gigantic hotel I think over 2,000 rooms. We are a family of 2 adults and 2 children. Location: The hotel is the 1st from the airport. Tip... Make sure you get transportation included in your price. The drive is no longer than 10 mins., and will cost you $50 U.S. Dollars. BTW, departing the hotel you should expect to pay $19-21 U.S. Dollars???? Hotel: The rooms are very nice with a jacuzzi in room nice size plasma tv, our opinion on the air conditioning GREAT!!!! Also beds are extremely comfortable. The selection of restaurants is great. Food is above average from some of the other all inclusive hotels in cancun. The Moon palace is defintely secluded from the hotel zone, and they are aware of that. So you do get you monies worth by staying there especially if you have childern. They have approx 8 different excursions which are included in your hotel price. That is a great deal, if you take advantage of the excursions it is definetaly worth it. One that my boys love is the Wet and Wild waterpark which is owned by the Moon palace. You can take a Moon palace bus to the waterpark or you can take a boat there. Highly recommend the boat. Nice ride. Every thing is included at the waterpark food, drinks, rides with the exception of "swimming with the dolphins" and lockers. The ocean like all the other reviews is correct, it isnt the most beautiful ocean in Cancun. Lots of seaweed. They do keep it as clean as they can. You can always go to one of their sister hotels for the day for free and view what the Cancun ocean really does look like. I would recommend this hotel for families. I would definetly go back to this hotel, reason being service is excellent, not overcrowed and beach is not an important decideing factor in our vacation.
Overall Rating
out of value="10"- 10.0 Hotel Service
- 10.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
Reviewed by a Hotels.com guest on Jun 10, 2008
This guest did not leave a comment.
Overall Rating
out of value="10"- 10.0 Hotel Service
- 10.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
"The greatest vacation package ever!"
Reviewed by a Hotels.com guest on May 30, 2008
I have traveled all over the world and stay in many, many hotels (approximmtely 150 nights annually - this is, by far, one of the most exceptional all inclusive locations I've had the pleasure of visiting. It has it all! Great service! Unbelievable spa services! Very helpful staff! Gorgeous rooms with ocean views. Great offering of activities and a lovely pool. We are already planning our next vacation!
Overall Rating
out of value="10"- 10.0 Hotel Service
- 10.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
Reviewed by a Hotels.com guest on Apr 9, 2008
This guest did not leave a comment.
Overall Rating
out of value="10"- 10.0 Hotel Service
- 10.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
Reviewed by a Hotels.com guest on Jan 3, 2008
This guest did not leave a comment.
Overall Rating
out of value="10"- 10.0 Hotel Service
- 10.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
Reviewed by DK of Texas on Nov 26, 2007
This guest did not leave a comment.
Overall Rating
out of value="10"- 8.0 Hotel Service
- 8.0 Hotel Condition
- 8.0 Room Comfort
- 8.0 Room Cleanliness
"Double check promotions"
Reviewed by a Hotels.com guest on Oct 31, 2007
Everyone else in our group that booked through travel agent received "promotional" discounts on golf and spa. Double check when checking in to make sure you get discounts based on when you booked.
Overall Rating
out of value="10"- 10.0 Hotel Service
- 10.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
The following foreign language reviews were posted by Hotels.com guests from other countries
"Very nice holiday resort"
Reviewed by N Ta of Torino on Aug 6, 2008
Very nice holiday resort - great for families with children
Overall Rating
out of value="10"- 8.0 Hotel Service
- 8.0 Hotel Condition
- 8.0 Room Comfort
- 8.0 Room Cleanliness
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