"Clean and Comfortable"
I enjoyed my stay and would recommend this hotel.Genuine Hotels.com guest review
We were very pleased with the friendly staff and the value we received. Thank you.Genuine Hotels.com guest review
I booked room through expedia and when I ask for bill front desk lady can print or don't know how to do that.Genuine Hotels.com guest review
Overall good but I had to go to front desk to get pans for cooking and at breakfast bar was told by desk clerk that no creamers were available which i could not understand unless they are rationing their portions.Genuine Hotels.com guest review
"No Hairdryer, shampoo and other must-haves"
The stay was fine, front desk was friendly. However, I went to shower and there was only one bar of hand soap. So, in my pajamas had to make a run downstairs to ask for some. Ok, fine. BUT then I got out of shower and wanted to dry my hair... and what?! NO HAIRDRYER! So once again, had to go downstairs right after shower. That honestly made my stay […] unpleasant. It was a holiday, we were seeing family... etc. I would say it was convenient to have a continental breakfast... but with only coffee to drink? "If you want water, there is a vending machine over there." I am not picky, and could have drank the sink water in the room, however they did not leave us with any sort of glassware to drink from. Oh wait, there was one mug that my husband and I had to share. Read moreGenuine Hotels.com guest review
"Good access to Notre Dame"
We were very disappointed with our stay this time. We have stayed at this hotel in the past, but the quality of service and the facilities were exceedingly disappointing. We will not stay here again until there has been a dramatic improvement.Genuine Expedia guest review
"I was pleasantly surprised."
I never expected such a nice place.I could not be happier.Genuine Expedia guest review
"Thin walls and hairy towels"
The walls were incredibly thin - I was able to hear every word of my neighbor's phone conversation and unable to sleep for his snoring. More problematic - each of my "clean" bath, hand and wash towels had hairs stuck on them. It was disgusting.Genuine Hotels.com guest review
Very friendly staff and clean facility. Close to everything yet still quiet. With the feeling of being away from all.Genuine Expedia guest review
"nice nice very nice!!!!!"
stayed before dec '13 for a record show in south bend! stayed again this past April 5th....record show April 6th south bend!!!!!! pleasant staff. V-E-R-Y accomodating!!!!!! love the room with its amneties....the frig/toaster/micowave/kitchen sink!!!!! of couse the queen bed was SOOOOOO comfy with its 4 pillows. NICE AND ROOMY....the room itself! would […] def stay again!!!! Read moreGenuine Expedia guest review
We had a great stay at this hotel. I was there with my grandkids. The rooms were clean and kitchen equipped. Will stay there again.Genuine Hotels.com guest review
"I guess it was worth the $ ... ?"
AWFUL! For starters, I entered the lobby to check in only to find it empty! There was a sign on the desk to dial 600 for service, but no phone! Then, a maid approached me and said that the front desk closes at 11pm and she could check me in. Great... I get the room key, try it in the door and it doesn't work. I tried it multiple times actually, still […] nothing. Went back to the front desk where I had to wait for the maid to return. She asked if I held it next to my cell phone because that may be the reason it doesn't work. Never had it near my phone... so, she tries it in the door. STILL nothing. She knocks and someone answers! The room was already occupied! How embarrassing! We finally get a different room walk in and notice there are (2) double beds. I reserved a room w/ a queen for my boyfriend and I. Needless to say, that was quite and uncomfortable nights sleep. On top of all that, the kitchen area was filthy and the bathroom smelt like wet stale cigarettes. So much for a "no smoking" policy. Disgusting! I will never stay there again. Get it together Extended Stay! Read moreGenuine Hotels.com guest review
good but bad staffs. The lady who worked at the front desk was a little mean.Genuine Expedia guest review
"My Grandkids and I enjoyed the hotel."
This hotel is convenient location to everything. The room were clean and nice. The grab and go breakfast was ok too. I really enjoyed my corner room lots of light. While the grandkids were down the hall. Natalie at the front desk was very polite.Genuine Hotels.com guest review
"Weekend get away"
I had a nice quiet weekend . Just what I was looking for. I would definitely stay again.Genuine Expedia guest review
pretty good hotel for the price. the staff was nice, the room was clean. i would go there again. For breakfast they offer oatmeal, oatmeal bars, apples, oranges, hot chocolate, coffee, muffins, and teaGenuine Expedia guest review
Overall Nice!Genuine Hotels.com guest review
"Great for the price"
You need to realize you don't have maid service. They do not clean your room everyday.Genuine Expedia guest review
I have stayed at this property before in other states and although it was not bad, it did not quite measure up to other locations.Genuine Hotels.com guest review
"Great stay at a great price"
I enjoyed myself and the staff was very helpfulGenuine Hotels.com guest review
"just passing threw"
for the price I was really surprised. I would recommend this to just about anyone needing a place to stay in a pinch.Genuine Hotels.com guest review
"Decent Room the Price - Convenient Area"
The rate was very reasonable, and the room was clean. It is in a very convenient location - tons of restaurants and stores within minutes. Having the ability to cook in the room was nice...basics utensils and dishes are provided. The only downfalls were that there are not many channels to watch on TV and the bed was a little uncomfortable; however, […] the price as low as it was, I cant complain. Good value. Read moreGenuine Hotels.com guest review
"What I expected for the price"
The room was great. Nice, comfortable and fairly clean. It could have used some additional cleaning, but it wasn't bad. Bed was comfortable, bathroom was bright and the water pressure was great. It took me about 10 minutes of waiting at the front desk to check in, when the employee finally did return she was not friendly at all. I'm in customer service. […] Your staff needs additional training. Or some extra motivation to at least SMILE. Read moreGenuine Hotels.com guest review
not really anything glamorous... the little kitchen area was nice. screen on window was broken and hanging loose. the room was comfortable. bed was comfortable. the only downside..... two dogs that barked well into the night..... funny how the front desk did not hear them as my room was right across from the front desk. clerk when I checked in seemed […] inconvenienced and rushed me to my room - seems taking a smoke break was more important than customer service.... really disappointed and probably won't ever stay there again. no sleep due to the dogs made for a long, long day the next day..... Read moreGenuine Hotels.com guest review
Just what i neededGenuine Hotels.com guest review
"Always a great stay."
I stay there almost twice a month, and the experience is always great.Genuine Hotels.com guest review
Response by Extended Stay America - South Bend - Mishawaka - North Chris - I want to thank you for taking the time to post a review of your stay. It's great to hear that you stay with us on a regular basis and always enjoy your room as well as the service provided. We truly enjoy having you and we look forward to seeing you again soon.
Excellent! Staff was very friendly and helpful. We would highly recommend the Extended Stay America.Genuine Hotels.com guest review
Response by Extended Stay America - South Bend - Mishawaka - North Ed and Diann - I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with our staff and your overall stay. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
"OK place to stay"
If you're looking for an inexpensive place to lay your head each evening, then this is the place. While convenient to many Michiana locations there are some drawbacks. Weekly maid service instead of daily - if you need clean towels you have to take the dirty ones to the front desk. Decent kitchenette but never enough dish soap - the front desk gives […] out small packets on an as-needed basis. Restroom is clean and functional but water pressure in the shower is marginal at best. Read moreGenuine Hotels.com guest review
Response by Extended Stay America - South Bend - Mishawaka - North I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know that the water pressure in your shower was not ideal. We are sorry for this issue, but are happy to read that we provided you with a comfortable room and convenient location. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
Stay was friendly, Hotel was clean and in great condition. They had a few fixes going on at the time, but nothing that got in the way or made the stay unpleasant. Will definitely stay again!Genuine Hotels.com guest review
Response by Extended Stay America - South Bend - Mishawaka - North Mary - Thank you so much for posting a review of our property. I truly appreciate your comments regarding our staff and level of cleanliness throughout the hotel. We look forward to hosting you again in the future.
Close to everyone we want to see. When we come to town this is where we stay.Genuine Hotels.com guest review
This is a hassle-free place to stay. Everything was easy--check-in, check-out, use of the facilities. The bed was comfortable, and it was easy to control the room temp. It was very quiet, except for noise from the parking lot early in the morning. Try to get a room away from the parking area, although that will be difficult since the lot wraps around […] the building. Staff assistance is minimal--the person at the desk couldn't tell me how to turn off the flashing red light on my phone, so I threw a towel over it. Don't expect the decor and design to be anything but functional, but there was nothing offensive about it, either. I wouldn't recommend this place if you expect to be spending any significant amount of time in the room, simply because the atmosphere is bland and cheerless. But if you just want a place to crash, this is good value, and the location is strategic--plenty of restaurant chains on N. Main St., and you're not far from downtown Mishawaka, where there are better places to eat (particularly the Mishawaka Grille). Read moreGenuine Expedia guest review
The room had a Curry smellGenuine Hotels.com guest review
Rooms still smelled of smoke. But for the price and location, I was pleased with my stay.Genuine Hotels.com guest review
Room was not clean, and needed repairs, was surprised at condition. Staff very cordial. We were tired and stressed due to power outages in area and needed a warm place, so stayed despite conditionGenuine Expedia guest review
"A Descent Stay"
This hotel was descent and worth the money. There were a few minor irritations though: The hospitality and basic manners of the front desk staff was at times lacking. The front desk staff rarely acknowledged me. Only a few times did anyone say hello when I walked in the bldg. One front desk worker even continued typing away on her iPhone and completely […] ignored me. Apparently due to Indiana law smoking can occur only 20ft away from the building. However groups of people would congregate 10ft in front of the entrance and chat and smoke. This occurred nightly at 11pm and later. My room was near the entrance so I heard the chatter and smelled the smoke. At times I even had to walk through a cloud of nicotine to even enter the building. Suggestion: make a new smoking zone out back, not in the front of the building! And discourage large groups from having smoking conventions at midnight! The location was the best. It's within walking distance to a nice Starbucks and you can easily drive to restaurants and shops. The morning breakfast snacks were also appreciated. Read moreGenuine Hotels.com guest review
"OK place to stay for football weekends"
Stayed here for two football weekends.Genuine Expedia guest review
Response by Extended Stay America - South Bend - Mishawaka - North Thank you for taking the time to write a review of your stay. We appreciate you letting us know that the towels are rough, we will make some adjustments to our laundry to prevent this in the future. We are sorry for this issue, but are happy to read that we provided you with a comfortable stay and a friendly staff. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
I was disappointed to discover that the regular maintenance of the room (towels, beds) is an extra charge. there were lots of things I did not need (cooking facilities, fridge. There were no breakfast facilities, beside the room. this was not a good match for meGenuine Hotels.com guest review
"Change carpet & curtain"
Location and housekeeping were above average. I rented 2 rooms for my family to see a ND football game, 2 nights. These were obviously smoking rooms for some time - the smell was overpowering. If they change the carpets & curtains I'd go back, (we go to ND games 2 to 3x per year). Otherwise - no way. Staff was pleasant.Genuine Hotels.com guest review
Not impressed with the North location. Rented 3 rooms. One room smelled like smoke. Also during the middle of the night a hotel employee used a key and enter our room with another individual. When they saw people sleeping they immediately exited. The latch on the door was half missing and thus non functional.Genuine Hotels.com guest review
"Smell of the rooms"
I booked 2 rooms for an ND football weekend. Staff was friendly, location excellent. Both rooms were, at one time, smoking rooms. The smell was overwhelming. Simply change the stained carpets and curtains and the ratings would increase tremendously. Won't be back unless they do. If they do - I'd return. Housekeeping was fine.Genuine Hotels.com guest review
"Never go back"
Dirty, rundown, noisy, smelly, bug on bedspread, apathetic staff. All we wanted to do was get out of there.Genuine Hotels.com guest review
"OK as a last resort"
After looking for a last minute room on an ND game day weekend, I found this place. With limited other options, I booked it. The differences between this place and, say a Hampton Inn or Holiday Inn became apparent as soon as we entered the lobby to find no one at the check-in counter and ended up waiting for someone to show up. Really? At 8:00 pm on […] the day before a game? Throughout our stay, the clerk never looked up to smile or say "hi", but I guess that's OK. One morning, I came to the lobby and tried to get a cup of coffee. Too bad the carafe was empty. The clerk as I pumped the empty carafe in vain, but did nothing to indicate that she intended to do anything about it. You get it. Lovely staff. The hotel is pretty clean but it's clear that the cleaning crew doesn't pay attention to details. The lobbies are vacuumed but the corners are dirty. Our beds were made fine, but the telephone was so dirty my wife refused to touch it. She also didn't care to see the huge bug sitting on phone when we walked in one evening either. Amenities are nil. Would have liked a gym, but I did know about this when I booked the hotel so I guess I can't complain too much. Want to use the lobby restroom? Sorry, they don't have one. If this is my last choice, yeah, I'd go back. But if a Hampton or Holiday Inn is available, I'd go there first. Read moreGenuine Expedia guest review
Response by Extended Stay America - South Bend - Mishawaka - North I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that my staff and your room were not up to yours or mine standards. Your comments were reviewed by the staff, and we will enacting some deeper cleaning of the rooms and further front desk training to make sure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
When I checked in, the girl working the counter was too busy talking to her friend or whoever he was to really pay attention to me. She gave me the basics and a perfunctory smile and turned her attention back to her friend while she was handing me my room card. I requested a non-smoking room but when I got to the room, there was a lingering stench of […] stale smoke. The topping on the cake- housekeeping walked in on me and my husband in the morning. We heard the door open and shut! It was embarrassing and super unprofessional. Read moreGenuine Hotels.com guest review
"not a good value"
The outside of the hotel looked very new. However once I got it my room I found my self in a very old room. It smelled very musty like someone smoked a lot in there. The kitcken area has a cracked counter top and the carpet was worn and bathroom was old and gross looking.Genuine Hotels.com guest review
Because it was a Notre Dame game weekend, we had little choice because of lack of availability of rooms. Management missed an opportunity to get customers to choose to come back by not being accommodating and not being gracious with their captive audience. The room was not cleaned and beds were not made from Friday to Saturday. Towels were like sandpaper. […] You don't have to be the Ritz to give good customer service. Read moreGenuine Expedia guest review
Response by Extended Stay America - South Bend - Mishawaka - North Thank you for taking the time to write a review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your beds were not made and the towels were stiff during your stay, this is not typical of our property. Also, I apologize if the customer service provided did meet your standards. I will be sharing your review with our staff and using it as a training tool to improve service provided. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
This hotel is ok for a couple of nights. It's a bit outdated and needs an upgrade, but it seems fairly clean. I'm not convinced the dishes in the kitchen were sanitized properly. We used a couple of cups and a drinking glass and we cleaned them, first. Beds seem a bit hard. The hotel doesn't have typical bathroom additions such as shampoo, lotion, hair […] dryer. I do think you can maybe ask for those things at the front desk. We brought our own, but sometimes we don't if we're traveling light. I'm not recommending it, but that's more for the fact that the rates seemed quite high for what you get and the age/condition of the hotel, but I think maybe that's typical of South Bend (particularly on football weekends?) Read moreGenuine Expedia guest review
Response by Extended Stay America - South Bend - Mishawaka - North I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know that the bed was a little to hard and that your dishes were not up to your standards or mine. We are sorry for this issue, but are happy to read that we provided you with good friendly customer service at the front desk. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
"Price was right"
Hotel was okay. Stayed here to visit Notre Dame. Only a $12 cab ride away. Basic, no-frills place to sleep.Genuine Expedia guest review
Response by Extended Stay America - South Bend - Mishawaka - North Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with your stay and that our location was ideal for your stay. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
"Nice location for what I needed."
It was a nice room for my fiance and I to meet. Loved the little kitchen in it.Genuine Expedia guest review
Response by Extended Stay America - South Bend - Mishawaka - North Thank you so much for posting a review of our property. I am glad to read that you were pleased with the room and fully equipped kitchen along with our location for your stay . Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
"Not bad, not great."
Everything was OK. After usually staying at Marriott's or Hiltons I knew I wasn't going to be as pleased as I do with them. For the price it was fine, but it wasn't the cleanest place. For example, I left to go get food and there was a towel that looked like someone has used it to clean up something gross next to the elevator. I let the front desk lady […] know on the way out, but it was still there when I came back. The worst part is it was still there in the morning at 9 when I left. It was there for well over 12 hours without any staff member picking it up. Read moreGenuine Hotels.com guest review
"Good deal/no frills/less waste"
For the price it was great! Clean, good service, and not a lot of frills and waster....glad there are sensible options for middle class families.Genuine Hotels.com guest review
Response by Extended Stay America - South Bend - Mishawaka - North Marianna - Thank you so much for posting a review of our property. I am so glad to know that we provided you with a great stay and good service. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
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