"Okay for the Price"
Light was out over the vanity. TV remote only controlled volume, not channels. Mold in bathroom but shower had good pressure and temperature. Sheets would not stay on bed but it was ok. My son's room next to ours had the headboard missing but with a wood 2x4 still up over the bed with nails in it.Genuine Hotels.com guest review
"Don't stay here. Not worth wait you pay!"
the room was very hot and had a bad smell the carpet was very dirty. The shower had black mildew all over the walls and smelled very musty. Even after leaving the ac as cool as we could and the outside temp being 75, the room never cooled down. The so called breakfast was either bran flakes or fruit loop with milk that had ice chips in it. Or you could […] have a hard pastry type thing. Read moreGenuine Hotels.com guest review
I recommend avoiding this hotel. Although Gabriel at the front desk was extremely helpful, due to the condition of the premises I quickly found another hotel near the airport of comparable price and much better repute. I first noticed the glass at the counter separating the patrons from the staff. There I was informed the free wifi was not working […] with no ETA on a fix. I didn't mind that they didn't have the single room I had reserved and put me in a double, but it was sweltering and the fridge was off, although both the AC and fridge did work once I turned them on. Other gripes include glass-brick style windows you cannot see out, more hair in the bed than I could ignore, what I can only hope was toothpaste on the carpet, and a torn bedspread. The building could be a decent hotel, but it is neglected and creates an unwelcoming atmosphere. I checked out within an hour of arriving - the whole time spent finding an alternative. I was given a full refund from the desk clerk who showed understanding and regret for the situation. Although the wifi had magically been fixed by this time, he conceded that it really only works in the lobby and I had booked elsewhere. Read moreGenuine Hotels.com guest review
disgustingGenuine Hotels.com guest review
Upon check-in, the hotel clerk took 20 min to find my reservation, even after I showed him a copy of my confirmation. I had even phoned the night before to make sure that they had my reservation. The gentleman I spoke to the night before found it right away so I felt I had no worries. When I got to my room, It looked clean, however, the tub/shower area […] had mold/mildew in the tiles and around the tub area. I was tired and didn't want to request another room since it took them so long to get me this one (with a confirmed confirmation) so I stayed in it. The mattress was comfortable & sheets were clean. Furniture is very old & worn & just needs to be replaced. This is an older hotel and is in big need of a renovation. I guess I got what I paid for :( I thought by going through Expedia, they would only have clean & well run hotels to recommend. I was wrong. Read moreGenuine Expedia guest review
"Did he really just say that?"
The best feature to this place is the Arby's across the road providing you don't get squashed crossing it. So, I go to check in & the clerk informs me that my paid for reserved room for two days had a broken a/c. He didn't offer an alternative room, but instead insisted we go somewhere else even though the room was non-refundable. We did wind up staying […] after insisting on any available room, but we regretted that quickly. No wifi, view of a commercial district, & a continental breakfast consisting of a few packaged baked goods. Read moreGenuine Expedia guest review
Needed a cheap place to stay for a night and this hotel did that job just fine. WIfi wasn't working properly, which was VERY inconvenient. Need to go to front desk to ask for iron and ironing board.Genuine Hotels.com guest review
"it was alright"
It was alright for the price we paid but I try to stay in a better place next timeGenuine Hotels.com guest review
Wifi didn't work in my room, had to come to the hotel lobby for it to work.Genuine Expedia guest review
Well bathroom real bad shape black spots all over the tub over price thats our first and last time we stay in the place i rather stay across street in motel 6 DONT STAY IN THISCPLACE IS REALLY BADGenuine Hotels.com guest review
For the price it was excellent! We didn't stay there long but everything in my eyes was awesome! Reccomend staying here if need beGenuine Expedia guest review
Staff was friendly and lent me an iron because there wasn't one in the room. Bed wasn't too comfortable but the price was right.Genuine Expedia guest review
Checked in late, so didn't look around until morning. Had no soap , coffee pot but no coffee no sugar ,cream spoon, Shower didn't work, continental breakfast, the guest made the coffee.Genuine Expedia guest review
Centrally located near Fort Bliss and airport. Comfortable room.Genuine Hotels.com guest review
"Nor very good"
Not pleased rooms not clean bathroom had mold on tiles, no microwave no iron in rooms was very inconviniete to visit lobby and leave identification card for iron and board.Genuine Expedia guest review
When I first arrived I had to bang on the doors of the lobby to wake up the customer service representative who was working the front desk. He was extremely rude and very inexperienced. I spent an hour waiting to be checked Into my room. He didn't know what he was doing and kept me waiting and waiting and never once apologized. He kept yawning and was […] acting like he just didn't want to b bothered with me at all. I will never return to this location again. Read moreGenuine Hotels.com guest review
Room key was not available so staff had to let me in each time...annoying. bathroom had to be recleaned. Yrried to reneg on price quoted on expedia...overall a bad experience.Genuine Expedia guest review
My room with a king bed was quite adequate for an overnight stay. The bed was comfortable, air conditioner worked. I had difficulty with the wifi. The bathroom is in need of some updating but was clean. Reasonable breakfast.Genuine Expedia guest review
"bad dirty old smells bad"
Old dirty bad sevice no ac for the same price you can find better spots , overall. BADGenuine Hotels.com guest review
"awesome stay enjoyed it..."
loved itGenuine Hotels.com guest review
good. good locationGenuine Hotels.com guest review
"easy to get around sight seeing"
No complaints all went wellGenuine Hotels.com guest review
"simple place to stay"
If you just need to have a place to stay overnight, this is a great location. Easy access to the freeway and close to shopping centers. We had a room to the front and the noise from the freeway was very audible. I think they had just sprayed the rooms since we found a couple of dying bugs in it. Not so nice :((Genuine Hotels.com guest review
"Close to most places in El Paso"
Its very close to the zoo and if your ambitious you could walk to it. There's an Arbys right across the street. And a subway a few blocks from that. The cabs are expensive so rent a car if you can!! The room was REALLY nice. When I saw the price for 4 nights...173.00$ I thought "this is going to be my worst nightmare ;.; I thought it would be in a bad […] neighborhood with a horrible "ghetto" feel to it, but I got just the opposite! It had an amazing king sized bed that was SOO comfy! The check in/check out guy was a little blunt, but he got things done. The all you can eat breakfast was very small. Not a good breakfast if you like to eat a lot of food. But in all I was very satisfied! Read moreGenuine Expedia guest review
"A Quick Stop in El Paso"
This was just a one night stay between two very long days of driving to get back home to Houston. The hotel was conveniently located off the highway that we were traveling down, and it was near a few choice restaurants. The rooms were comfy, with ample amenities, but any type of cleanliness was lacking in areas like the bathroom and vanity. Otherwise, […] the hotel was great stop along the way. Read moreGenuine Hotels.com guest review
"Worst trip ever"
When I arived at the hotel I was rudely meet by a man that looked to be the maintenance man not the front deck clerk. I told him that I had booked two rooms with king size beds they only had one ready, after the mix up was fixed they gave us a second room with two small beds, no air and when you opened the door after it dragged so bad you had to force […] it close to make sure it was shut. I would never recomend this hotel to anyone. The only good thing that came out of it is we were able to see our son that was stationed at Fort Bliss in the Army. Read moreGenuine Hotels.com guest review
The pillows were extremely flat. Elevators smelled like cigarette smoke. We stay in the furthest east room and could not get WIFI.Genuine Expedia guest review
Bathroom tile moldy. Hotel. Towels had hair in them.Genuine Expedia guest review
Very helpful!!!Genuine Hotels.com guest review
"Not happy with Service and employees"
Got the hotel according to Hotels.com reviews but made the mistake of leaving my expensive jacket and watch in room. Called back the same day and it walked away. Room was never booked so only employees on duty knew about it. Not happy. Was told to wait til monday to speak to manager. In meantime, I have filled a police report. Even though they have […] surveillance, they seem to not wanna do anything about it. Be very careful. Sad that there are people like that in this world. Read moreGenuine Hotels.com guest review
"You get what you pay for"
It's not a bad place, don't get me wrong. But it's not like a five star hotel. The location isn't bad, although there's nothing in walking distance, it's not far from anything. But that's because el paso isn't big. Hotel staff is nice, always working. Hotel isn't new but clean. Everything is functioning. The room is clean. Although I got a non smoking […] room, the hall way and the elevator always smells like cigarette a lot. Bed is nice and comfy. I wanted a cheap hotel and I can't complain. Read moreGenuine Hotels.com guest review
Room was clean and bed was very comfortable! No complaints of room, book rroom online to get better dealGenuine Expedia guest review
"Best of What"
Toilet seat lose, one bolt missing. TV to old, a lot of show on picture. Bath tub floor to slick with no mat. Towels were small thin and ruff.Genuine Expedia guest review
"Sleep, yes Breakfast...?"
Not a bad place to sleep. Clean room and comfortable. The breakfast was terrible from the luke warm coffee to the available food. I was there at 6am so I don't think the coffee was recently made despite breakfast starting at 6.Genuine Hotels.com guest review
"Stoped here for the weekend"
Good location,... Bathroom door barely hanging on, room needs to be a little more cleaner,.... more towels...over all not to bad.Genuine Hotels.com guest review
"Decent hotel but worst Continental breakfast ever"
The coffee was cold and the juices were warm. The juices and milk were not iced, which I think is a health hazard. Other than that the hotel was nice and super convenient to getting on and off I-10. Hotel staff was friendly.Genuine Hotels.com guest review
"Ok if you need a place for 1 night"
No wifi no microwave in the room. The bath towels are small and the pillows are so thin it's uncomfortable. But it's cheap.Genuine Expedia guest review
"Great Value & Service"
The staff members at this hotel gave us the best service we have ever experienced at a hotel! Even better than higher priced hotels. We lacked nothing and the value cannot be beat! The location was excellent for visiting our son at Ft. Bliss, shopping and the zoo. The bed was comfortable too!Genuine Expedia guest review
I wouldn't call what they had for breakfast breakfast....pre-packaged danish, bagel or boxed cereal....even the coffee was cold.Genuine Hotels.com guest review
"Bathrooms need remodeling...all else is good."
Pleasant, accessible to freeway, friendly staff. May wanna consider upgrafing to flay screen tvs.Genuine Expedia guest review
"mand. night out of home"
Rooms are very clean and comfortable. Highly recommended, only warning if light sleeper ask for room towards rear of bldg. I-10 highway runs in front of Hotel. Evening/night rather quiet but morning brings all traffic out. We had room facing highway, but I can sleep any where so did not bother me. Just consideration for u light sleepersGenuine Expedia guest review
Very accessible since is next to i10, service was good, it was clean, good deal for 50bucksGenuine Hotels.com guest review
"poor customer service"
No wifi as advertised !! when I called front desk, the guy working there clearly dont have any idea. Gave me a wifi network id which doesnt even exist Also booked smoking room but ended up on Non smoking room !! No ..no...no...next time, I will never go to any America best value, never ever !!!Genuine Hotels.com guest review
"Very comfortable experience"
I thought it was a great value, i read some of the complaints . The highway noise is not that bad . The room was clean , the staff was great . The shower had great pressure and hot water .The bed was great as well. The wifi connection was spotty but you just had to go down to lobby. Overall i would gladly stay here againGenuine Expedia guest review
Mostly good. A little loud late . Walls were very thin or the TV next door was just too loud @ 1130pmGenuine Hotels.com guest review
The staff was very friendly and helpful. The breakfast was very limited and no progeny only carbs. No fruit.Genuine Hotels.com guest review
Nice place to stay friendly saff clean rooms...Will stay again..Genuine Hotels.com guest review
"Nice folks, but hotel needs some maintenance."
The staff was nice and helpful, but the repair of the facilities was lacking. The toilet was constantly filling when I entered the room. It didn't shut off, and I didn't want to deal with a repair man, so I just shut the water off. The shower was constantly drip, drip, dripping and I couldn't do anything about that, so I just shut the bathroom door. Those […] were the only issues I remember. The place was cheap, and I would probably stay here again if I wanted to save $. Read moreGenuine Expedia guest review
"Nice hotel, close to food & highway"
Room was clean comfortable and staff is courteous & helpful & knowledgeable of the area. Very pleasant stayGenuine Expedia guest review
"Cheap for a quick rest"
Cheap for a quick rest when traveling. They also have you basic breakfast si that was a plus for more me.Genuine Expedia guest review
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