"Worst hotel ever"
It was dirty. Staff was rude. And much much more.Genuine Hotels.com guest review
Mold in BR, sticky floor, stained chair, dirty, yuk.Genuine Expedia guest review
"It was a bed. Staff was unprofessional."
The staff was unprofessional. Dressed in jeans and t-shirt/sweatshirts. Not even nice jeans and shirts. They were complaining about coworkers while checking us in and took forever to check us in. The room was ok. The tub was dirty. There was no way I would give my 1 year old a bath in it. It was ok for one night but no more than that.Genuine Expedia guest review
"Good for a Night"
We arrived around 10 PM and the room was ready. It was clean and tidy. The only drawback was there was a definite smell in the room even though the air conditioner was on the entire time we were there. We had to wonder if the smell was coming through the ac. However my son and I were able to ignore the smell and slept very well.Genuine Expedia guest review
"Great Rate for room"
Condition of hotel was fine it was a great rate. Would stay againGenuine Hotels.com guest review
Response by Super 8 Ames We value your feedback as it is extremely important to us in assisting our guests. We look forward to assisting you with your future stays!
"Cheap hotel in Ames"
Staff was polite, but the stool didn't work right in the bathroom.Genuine Expedia guest review
The hallway outside our door and the room itself wreaked of cat pee. We couldn't stay in the room even for a few seconds without gagging. We complained and the guy at the front desk never apologized and never offered us a different room. So we checked out and had to drive home (getting home at 2:30 am) with a lot of football traffic. I have cataracts […] and poor night vision and my husband has Alzheimer's and can't drive so it was very hard on us. Two other couples were also complaining. One couple left and the other was switching rooms when we left. The motel was very run down with old furniture and beds. The apple that I chose had sticky syrup on it. The couple at the desk were very rude. I highly recommend that you stay anywhere else instead of this run-down piece of crap. Read moreGenuine Expedia guest review
The staff was outstanding, very caring, receptive and accomodating. The rooms are basic and adequate. The breakfast was convenient. A no frills deal that is a good value.Genuine Expedia guest review
The hotel smells funny, it's not convenient to anywhere, the AC was crappy and the free breakfast was cereal.Genuine Expedia guest review
You get what your pay for. They did not have the waffle maker that my kids love when we stay at a super 8 and no elevator and we had lots of heavy bags.Genuine Expedia guest review
"Ames Motel 6, a great value"
Comfortable and great price. I'd do it again.Genuine Hotels.com guest review
Response by Super 8 Ames Thank you for taking time to write a review! We value your feedback and look forward to seeing you on your next stay with us!
"Needs to be updated"
Checking was easy, location is easy to find. My room on the other had had a musty wet smell when first entering. The window air conditioner was a bit loud. My room was also located in what I would call the basement so when vehicles pulled in their headlights shown right into my room. Breakfast was cheap, consisted of frozen waffles, small packaged muffins, […] small yogurt cups with 2 choices the first two days and then the third day only had one choice. Two types of dry cereal and one type of fruit, apples. Glad I got a discount totally deserved it. Read moreGenuine Hotels.com guest review
Response by Super 8 Ames We apologize that our breakfast selections were not to your expectations. Our superstart breakfast guidlelines are that we offer frosted flakes, raisin bran, coffee, milk, juice, yogurt, apples, frozen waffles, toast, oatmeal, and simplysuper cinnamon rolls, we added the regional item of the muffins for those who don't like sweets. We are in the process of updating the rooms and will have that completed by the 1st of the new year. We hope that you will come back and check that out! The bedding is an entirely new design that we are very excited about!
"close to venues for our event"
The outside of the building looked like a typical Super 8. The inside was in need of updating. The treads on the stairs were worn. Didn't see an elevator; however we didn't need one, we were on the 3rd floor and had to haul our luggage upstairs. The walls in the stairwells had marks and scuffs on them. The carpeting appeared clean in the hallway. Upon […] opening the room door, we were immediately hit with an unpleasant smell. It smelled something like old yucky shoes/feet. The smell never went away and seemed to be coming from the air conditioning unit, which was a window type unit installed in the wall. The room appeared clean, but our feet felt sticky after walking around on the carpet. The entire room needed updating. There was a hole in the out-dated floral bed covering. There was also mold on the wall above the shower. I asked another random person staying there if their room smelled and the guest said that it did. They asked for another room, which smelled worse. Read moreGenuine Expedia guest review
"convenient to the event I was attending."
When I registered online - they only had a 'smoking' room. I don't smoke but was desperate for a room so I took it. When I arrived I asked if a non-smoking room was available. There was and it was given to me. Great!Genuine Expedia guest review
Response by Super 8 Ames Thank you for your time in writing a review! We greatly appreciate your feedback. We were happy to assist you in your accomodations of wanting a non-smoking room and would do that if our occupancy allows for any of our guests. We hope to help exceed your expectations on your future stays!
Off the beaten track and looks like it. the clerk was nice but as I was checking he put me on hold to answer the phone at length and the same thing when I checked out!Genuine Expedia guest review
Response by Super 8 Ames We are sorry that your stay wasn't super and that you didn't recive super customer service while staying with us. We would like to offer our sincerest apologies! We hope that you will stay with us again in the future so we can make your stay super!
Motel smelled smokey in lobby but the room didn't at all. Continental breakfast was fine. Registration desk manned by help who didn't seem to have a good grasp on the English language. If you looked close in the shower you could see where they'd painted over mold. Were helpful to help me get my pillow back that I had forgotten there.Genuine Expedia guest review
not very clean-pillows were terrible, carpet felt stickyGenuine Expedia guest review
"Good in a pinch"
This was a last minute scheduling and most hotels were booked. It's pretty beat up, the room was ok and the bathroom was clean (thank goodness)! It seems like a lot of construction workers were staying there. The person at the desk looked like he'd just woke up and barely said two words other than "sign here." The place needs some TLC.Genuine Expedia guest review
"One night stay"
If you are a smoker this hotel is for you. The halls, the non smoking rooms and lobby all smell of smoke. The foam from the air conditioner was all over the room. Assuming this was the first the air had been turned on.Genuine Expedia guest review
clean room, no frills but the price was right. I do wish they would use a less air fresher type stuff--strong smell that drives my allergies nuts. But would stay again.Genuine Hotels.com guest review
Response by Super 8 Ames Thank you for writing a review. We value your feedback. Our air-freshners are supposed to be the most hypo-allergenic we can find. We have some rooms that are smoking and some rooms have pets from time to time so we try our best to accomodate all types of guests. We apologize that your allergies were acting up and hope that we can assist you for your future stays!
Dirty, cheap, no elevator (room was on the 3rd floor), breakfast was severely lacking, the clerk that checked us in was not at all friendly (especially after he realized we were a gay couple NOT wanting two rooms, or a room with two beds) - Will never stay in a super 8 again.Genuine Hotels.com guest review
Response by Super 8 Ames I sincerely apologize that this happened to you. It is in our policies not to discriminate for any reasons and our employee has been talked to about his rudeness. We also apologize that there was no elevator however this hotel was built many years ago and has never had one installed because we just don't have the space. If you had requested a ground floor room or asked to be moved we would have been more than happy to accomodate your needs. Our breakfast meets the online standards for our hotel ontinental breakfast and we are sorry to hear that it was lacking. We offer muffins and cinnamon rolls as well as many other items.
Not horrible, but not that great. Room smelled like a smoking room eventhough it wasn't. Bed comfort was terrible as well as the pillows. Room was clean. Was concerned of when they locked the back door if at all. Not my kind of hotel. If I'm going to have to pay to stay somewhere, I'd rather stay somewhere a little better. Unfortunatly this was all […] that was available for our trip. Read moreGenuine Hotels.com guest review
Response by Super 8 Ames We are sorry to hear that your stay was not as pleasant as you had been expecting. We are in the process of upgrading the bedding and pillows. The outside doors are not locked as it is an inconvenience to our guests as well as a safety concern in the event of a fire. We are always striving to improve our hotel and hope that you can give us another chance to accomodate your needs.
Crabby front desk person and a very tired building but that's what you get at Super, Is In Your Dreams8.Genuine Hotels.com guest review
Response by Super 8 Ames We appologize that you had a not so super experience with our front desk staff person being crabby and will address that with him/her at our next meeting. We are always striving to improve the condition of the building are in the process of updating it. Please look for these new changes on your next visit! Thanks for taking time to write a review of our hotel.
I try to stay away from the discount side of the motel/hotel world but on this trip I had no choice. We were in Ames for graduation and had tried to make reservations before Christmas. Alas there were only the most expensive hotels and cheapest motels with any vacancies. So... I went cheap, a big mistake. But to my defense all the prices were almost […] double because of it being graduation weekend and most of them had requirements of a 2 day stay. This motel was smelled like mildew and cigarettes. The carpets were so dirty that when I walked around in my white athletic socks for awhile it turned them black. I was disgusted. Needless to say I did not walk in the room barefooted. The shower was hot but the water pressure was so low it was very difficult to rinse off. The toilet would not stop running. The curtains would not close. The HVAC was either all the way on or off. The breakfast was gross. Stale, tasteless, and unappetizing. I will never stay in a bargain motel again. Read moreGenuine Hotels.com guest review
Response by Super 8 Ames we are very sorry to hear that your stay was anything less than satisfactory. We are constantly striving to improve our hotel and are in the process of getting all of the carpets steam cleaned and shampooed as well as installing more air fresheners in the halls and rooms. We apologize that the water pressure was low and we are working to improve that immediately. I am not sure why the toilet would have kept running or the curtains would not close all the way but we are looking into those issues as well as the hvac not working properly. As for the breakfast we strive to keep it fresh and up to date. Everything is placed out every morning fresh from the refrigerator or freezer depending on the item. We hope you give us another chance to meet your needs and sincerely thank you for taking time to write a review.
"Better hotels in the area for similar price"
The hotel staff were pleasant, check-in easy, but when I got to the room there were noticeable blood stains on the pillow. Not the pillow case, the pillow itself, but the pillow case was so thin the stains were visible. It was just me, I slept in the other bed, but yuck!Genuine Expedia guest review
Response by Super 8 Ames we are very sorry that your stay was anything less than satisfactory. We are always striving to improve our hotel and are currently in the process of updating our pillows and bedding. The issue you brought to our attention will be addressed immediately! Thank you for taking your time to write a review and also to let us know of the issue you encountered.
"very good for the price!"
This served my purpose.....clean room & pleasant serviceGenuine Hotels.com guest review
Response by Super 8 Ames Thank you for taking time to write a review. We read our reviews and any comments left for us so that we can address any issues or concerns quickly and effectively. We are pleased that your stay was to your satisfaction!
"Avoid if Possible"
paper thin walls mean you'll hear everything in the hallway and in the parking lot. Doors that need a good nudge to latch are an added bonus.Genuine Hotels.com guest review
Response by Super 8 Ames We are sorry to hear that your stay was anything less than satisfactory. We are working quickly to address the issues you brought to our attention. Thank you for your review.
The 2 pillows in our room were flat as pancakes and when I asked for more they told me that they didn't have any extras. The bed was uncomfortable. The chair on the other hand was comfy and the bathroom was large which was nice but the shower head was to low and there were holes in the wall in the bathroom also. I will not stay there againGenuine Hotels.com guest review
Response by Super 8 Ames We apologize that your stay was anything less than super. We are addressing the issues you brought to our attention immediately! We have selected our new bedding and are in the process of getting the order so that we can update the beds as well as the pillows. We have also looked into the possibilities of raising the shower heads so those guests that are taller have a better shower. We have fixed the hole that we found in the room that you stayed in and again offer our sincerest apologies! We hope that you will give us another chance in the future!
Good hotel, those behind the front desk cannot always be relied upon to have a solid grasp of english however and while friendly where practically useless when there was a issue.Genuine Expedia guest review
Response by Super 8 Ames thank you for taking your time to write a review. We are working to improve the language barrier issues with our front desk staff.
Room appeared clean until we pulled back the sheets and saw something smeared on the box springs. Sheets appeared clean but stained as well as towels. Loud pounding noise at 5 in the morning. Asked front desk and they said nothing even though police were there earlier because of the disturbance. Breakfast was scant but area was clean. Overall appearance […] was ok. Read moreGenuine Hotels.com guest review
Response by Super 8 Ames We apologize about the noise issues that occured during your stay. We investigated the cause for them and have found nothing. We are still keeping a vigilant watch on this issue. As for the cleanliness, we offer our sincerest apology and we have addressed the matter. Please look for our new bedding and pillows to be added to the rooms before the 1st of the new year!
The service was very good. All Hotel personnel were very friendly and personable. I will stay again at this locationGenuine Hotels.com guest review
Response by Super 8 Ames Thank you for taking time to write a review! Your feedback is very valuable to us. We are pleased to know that your stay was super and we look forward to assisting you in your future reservations and stays!
"Do NOT stay here!"
I would strongly urge you to NOT stay at this hotel. It is located in very close proximity to several other hotels that would be a much better choice. It is extremely outdated and the cleanliness of the room is sketchy at best. There are virtually no amenities at this hotel, but if you're in a bind and simply need a bed to sleep in--it will do the trick. […] I was on a pretty tight budget when I stayed there and booked the room through Hotels.com. Upon arrival, in spite of the fact that I had already paid Hotels.com via phone, I was charged AGAIN by the Super 8. I am STILL waiting for this to be remedied. Read moreGenuine Hotels.com guest review
Response by Super 8 Ames We apologize for all of the inconviniences that occured during your stay. We have addressed the issues of the cleanliness with the staff and have issued a much better deep cleaning program that is frequently implemented. We are in the process of updating the bedding for our rooms as well as some other changes to our public areas. Our superstart breakfast has added the regional item of muffins to our menu and we are always striving to find new things to offer that other area hotels don't have. We hope that you will give us another chance in the future to meet and exceed your expectations!
"smells like a smoky bar!"
Felt like I smoked 2 packs of cigarettes! Horrible! Never again! I was even in a non-smoking room. The hallways are really bad smelling of smoke......I'm not even picky person.Genuine Expedia guest review
Response by Super 8 Ames We apologize that the hallways smelled like smoke. We do offer a few smoking rooms still and we are in the process of making sure that guests know now to smoke in the hallways or leave their doors open. We also have a smoking area in front of the hotel for our guests who chose to smoke outdoors. We apologize sincerely and hope you will give us another chance in the future to assist you with your reservations!
"Would not recommend"
The hotel smelled of old cigerette smoke. The bed was so uncomfortable and only 2 pillows on the queen bed and they were as flat as a pancake. Would not recommend this hotel and will not plan to stay there again. Also no wifi. It is 2013 every hotel has wifi.Genuine Hotels.com guest review
Response by Super 8 Ames We apologize for all of the inconviniences during your stay. We do have wifi installed and it is fully functional and is free of charge to our guests. The pillows are in the process of being replaced as well as our new bedding that we are extremely excited about. We hope that you will give us another chance in the future to exceed your expectations!
"Decent room for the price."
Room was warm, clean and neat. Heater was very loud even on low fan and there was some mold around the bottom of the tub surround caulking. Lower level hallway smelled of cigerette smoke probably from people smoking in the rear stairwell since I stayed in Feb.Genuine Hotels.com guest review
"I don't want to go again."
It was not happy because hotel was not clean. I had non-smoking room but I could smell it. The sound of heater was so big and could'nt sleep and water power in bath was not strong.Genuine Expedia guest review
Response by Super 8 Ames We are sorry that your stay wasn't super. We have addressed the issues of the smell you brought to our attention and are striving to improve our overall cleanliness daily. We hope that you will give us another chance in the future to assist you with your reservations and we will make your stay super!
never againGenuine Hotels.com guest review
The staff was friendly upon check in, the coffee was good, shower was clean. There were red spots on the floor , that may have been nail polish, or may have blood. Hard to tell. There was also a red spot on the underside of the bedspread...blood? Nail polish? Who knows. Other than that, it was fine.Genuine Hotels.com guest review
"last minute booking"
We booked this the day of our trip and got a great price.Genuine Expedia guest review
Room was very warm for November... had window and fan on all night and was still cooking.Contiental breakfast was pretty sparse. I would say we got what we paid for.Genuine Hotels.com guest review
"IN A FAMILIAR AREA"
I liked being able to park right below my window and go in the back door. I also loved being in the last room on the 2nd floor.Genuine Hotels.com guest review
"Great stay.in All areas"
Chad the Manager was awesome. The whole experience was a #5. II will go back in the next four months. On my trip I tried to stay at a number of Super 8 hotels but their prices were higher then the Ames Hotel.and Expedia. I should have called Expedia back.Genuine Expedia guest review
I would definitely recommend this hotel!!!! The room was very clean and roomy. Hotel staff was friendly. Location was good, right off Hwy 30 and I 35. I plan on using this hotel for future travel to Iowa.Genuine Hotels.com guest review
I was not please with the rate of this hotel being 3.5 more like a 2.0. I felt I pd for 3.5 and got a 2.0 rate.Genuine Expedia guest review
"It was ok"
The breakfast was lacking. I know that a "continental" breakfast is sparse and this breakfast was really sparse.Genuine Expedia guest review
It was mediocre across the board, minus the flat pillows.Genuine Hotels.com guest review
Overall experience was not good. Rooms were below average in every way. I will be staying somewhere else next time I visit Ames.Genuine Hotels.com guest review
The staff was accommidating and professional. Brought up clothes iron right away after requesting it. Room was in good condition and clean on arrival, and everything was reset perfectly when room cleaned. Only downside was the simple breakfast in the morning, but I never planned on eating at the hotel.Genuine Expedia guest review
"Needed a cheap hotel - that's what I got."
I needed a cheap place to sleep for one night. The hotel fit the bill for that. It was cheap, and I slept. That being said, I would never recommend this hotel for a vacation or any occasion where you're looking for more than simple, cheap convenience. The first room they sent me to hadn't been cleaned when I checked in at 10:00 PM. The man at the front […] desk didn't seem too surprised. The beds weren't very comfortable, and there was a lot of noise coming from the hallway. The window air conditioning unit was very loud. I guess I got what I paid for. Read moreGenuine Expedia guest review
There was a football team staying at the same time we were. They were up very early Saturday morning and were very loud!! i had requested a refrigerator and didn't get one. The was a burn mark on the blanket of our bed also. We won't be staying here again.Genuine Hotels.com guest review
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