"Unpleasant hotel staff"
The hotel staff was not helping. They kind of ignore and don't explain anything. I felt very unwelcomed. They speak to you in Spanish but yet know you don't speak that language. I honestly think it is very rude. For the first time being in Miami and the first time being in a hotel, my experience was not good. I will never come there againGenuine Expedia guest review
"Nice Hotel, a few steps to the beach"
I spent 5 nights at this Hotel. I read the reviews after I booked my stay online and I was a little upset for what I read. In general, I think is a good hotel. Room was clean and nicely decorated. Housekeepping staff was great. Front desk gentleman took like 20 minutes to do my check-in, but he was by himself. I DO NOT recommend the Restaurant. They […] take your order after being sit for 20 mins. They don't even offer anything to drink. Have to ask for it...The place is empty all day long. Food was edible..can't tell it was bad or anything like that..let say they don't have a good chef. I ate in a few restaurants in Collins Avenue. I Highly recommend Las Vegas (cuban) REstaurant in 69 ST, Manolo's around 71 or 72 Street, Mixturas also in 69 st (peruvian). Valet parking is $17/day. Read moreGenuine Expedia guest review
Response by The New Casablanca on the Ocean Thank you so much for your feedback, we are pleased that you enjoyed your recent stay with us. We apologize about the restaurant, unfortunately is not part of the hotel program but we will pass your review to them. We invite you to consider staying with us again.
"Its ok, medium quality"
Needs more parkingGenuine Hotels.com guest review
WOW! Too fancy for my taste normally but the price I got was excellent. Everything was great here. Only spent one night but it was a VERY relaxing night.Genuine Hotels.com guest review
The hotel front desk girl needs a raise!! Very accommodating and works harder than any front desk person, I have ever seen! She is Hispanic herself And speaks beautiful English for us who don't speak Spanish. The poor girl even tried to train a new front desk man, who was really not listening and even trying to help her? Overall, great resort and loved […] the old world charm of the 50's. I booked online with Hotels.com, and it was a delay when checking in, due to it being booked under the 24 hr checkin. Thanks for a great experience and loved having a kitchen. Mrs. and Mr. Crosby Read moreGenuine Hotels.com guest review
"Nice hotel great price on the beach"
Thehotel is great right on the beach i originally rented a regualr room with double beds when i got there the room was unavailble and they upgraded me to a two bedroom suite right in front of the pool it was a great room full kitchen the beds are as comfortable as they can get in a hotel room was clean and staff was nice althought i will say the only […] con to the hotel is the parking when i got there there was no valet parking available and i had to literally drive aroud for atleast an hour looking for parking which i never fou d until finally went back to the hotel and the valet guy charged us double and we ended up having to pay $30 to park in the hotels valet but what can you do it is iami beach you cant expct anything else parking in the beach is helll besodes that i would recommend this hotel to anyone looking to spend a few days right on the beach and fyi this hotel is pretty far from south beach Read moreGenuine Expedia guest review
"Steps from the beach"
The best part of this place is that it is steps away from the beach. If you are just looking to have a place to rest and eat in between the beach fun then this is perfect. It has a kitchen with fridge, oven and microwave. The beds are very uncomfortable but again you are close to the beach:) if you don't get this room at a steal compared to its neighbors […] it's really not worth it:( Read moreGenuine Hotels.com guest review
"Disappointed with this trip to Miami Beach"
Unfriendly staff. Very few spoke English! We had difficulty communicating with the majority off staff. Our room had a leaky toilet, which should have been easily remedied. However after 2 different workers and several hours (which was dinner time), it was fixed. Unfortunately, we weren't able to get ready for the evening, so we had to change the evenings […] agenda . The restaurant staff was not attentive. We ate there twice. Both times were disappointing. My burger bun was stale and falling apart. Also, please note that a Cuban sandwich typically includes pickles. Although this hotel has the potential to be rated higher, it will not be able to unless some one is highered with experience in guest relations. The best part of our trip was learning about the bus transit...and that was through a stranger on the street! Read moreGenuine Expedia guest review
"Great location on the beach"
Great hotel. Great location on the beach. The lobby could use some updating but our room was clean and looked new. 7/11 across the street was a bonus. The only downside was we could not get wifi in our room. We had to go to the lobby to use our ipads.Genuine Expedia guest review
"On our way to Key West"
Great Hotel for the money. It's outdated and the bar was very pricy. Overall great experience. We only stayed one night.Genuine Expedia guest review
"stay away! !!"
Don't know where to start..after such an expensive cost. Hotel is old and musty. Room was very nasty and stunk. The lights were even rusted. Bathroom was tiny and to top that off the tub was full of nasty black hair. I would prefer to rent a cardboard box on the beach. It ruined a large part of a family vacation. Please pick somewhere else and don't […] waste time here! Read moreGenuine Expedia guest review
"It was a good experience"
Very long wait for check in, not enough towels for a couple in the room, The rooms look much nicer then the lobby, Customer Service Friendly and Helpful.Genuine Expedia guest review
"economical ocean front motel"
It was good with the price.ocean front was good with the priceGenuine Expedia guest review
"Excellent location, but old building."
Hotel need renovation, it is too old, all appliances and bulling itself.Genuine Expedia guest review
Lovely hotel for a very good price,right next to the beach.rooms have a wonderful view of the ocean.awesome pool and drinks at the bar.Genuine Expedia guest review
"Hotel needs update very badly"
Need update and bad customer service , and also very bad restaurant foodGenuine Expedia guest review
All staff friendly and helpful. Beautful pool and easy access to beach. Hope to return!Genuine Expedia guest review
The room itself looked okay, but the bed and the customer service were unsatisfactory. Not very friendly at all.Genuine Expedia guest review
"An old cool hotel next to the beach"
It was good in general.Genuine Hotels.com guest review
"Location is good, service is bad."
1. Parking: you can use public parking which is located 1 block away from hotel (1 $/1hr, free from 6 pm to 8 am) or valeting parking (17 $ for public parking pay time). 2. Front service: not pleasant 3. Room service: 1 hr delay to get new towels. And towels are not fully dried. 4. Location: convenient, private beach access, 7/11 just across street. […] 5. Hotel rooms: old, not good maintenance, there are some rooms for tenants, not hotel guests. Read moreGenuine Hotels.com guest review
"Great place for adults and kids"
We enjoyed our stay. Location is perfect, on the beach, and in nice part of town, 7/11 store is across the street and Publix is witheen the walking distance. I rented a car, but then we walked everywhere so it was not necessary. Part of the building was under construction, but it did not bother us. Our room had a little kichenett, with newer appliances […] and granite countertops. The bathroom was recently remodeled, clean, the whole room was inviting, beds vere comfortable. The swimming pool was HUGE, fun for adults who wanted to swim laps and kids who wanted to play. Water was heated, no problems getting clean towels, plenty of chairs to sit and relax. The restaurant BOGART on site has good food, great fast service and was very affordable. Very good experience overal, recommend to everybody. Read moreGenuine Expedia guest review
Right on the beach, 7-11 across the road, a good variety of restaurants within walking distance, and a bus stop nearby which for $2 will take you to either South Beach or Aventura Mall, I would definitely stay here again when in Miami.Genuine Expedia guest review
"Good location and beach, but room needs updating"
The location of the hotel is excellent - between North and South Beach, right on the beach. Because the hotel is on the small side, but the frontage on the ocean is wide, the beach is very uncrowded. The pool is nice. There is a 7-11 right across the street. The refrigerator and microwave in the room was very handy. However, the room itself is desperately […] in need of an update. The carpeting is stained, the bathroom is sad and there are holes in the ceiling. Additionally, we verified twice that the beds in the room were Queen-sized, and despite the fact that this was confirmed by hotel staff, the beds were clearly doubles, not Queens. Read moreGenuine Expedia guest review
"We had a great time!"
This is a nice hotel with a nice restaurant on the beach. Affordable too. I'd stay again.Genuine Expedia guest review
It is good place with good price. Beach access and swimming pool.Genuine Hotels.com guest review
Hotel was ok, restorant service horrible no wonder is always empty, reception employes will make u stand and wait while they enjoy a rather long personal call, happened more than once, maintnance employee very friendly and helpfulGenuine Hotels.com guest review
The hotel is in a bad condition. The entrance hall looks really nice, but that´s all. It was so loud in our room that it was hard to sleep. The Location is ok for Miami Beach, but not more. Windows do not close properly so you hear the noise of the wind all the time. Air condition is old, too. Valid parking is 17$ a night.Genuine Expedia guest review
""Stay away .... a college dorm experience""
This was a horrible experience. The worst. The hotel lobby was borderline dingy. The floors were dingy. The rooms were mediocre. At 3:11 in the morning, I called downstairs to ask them to come up to the next door room ... to quiet the inconsiderate people next door. At 4:11 ... with the noise still going on ... I TRIED again. But, no answer. After several […] attempts, I gave up. I took a shower ... and LEFT the hotel. It was like being in a dormitory. I have been staying in hotels for 35 years. This was the first time this had ever happened ... not leaving, not repeated attempts to address the situation ... but, I have NEVER had to ever call a hotel front desk to ask them to quiet another guest. Never. Not in 35 years. I am trying to get the hotel manager on the phone. BUT, TO NO AVAIL. I will keep trying ... but, I strongly urge guests to stay away from this place. Read moreGenuine Expedia guest review
"Why you shouldnt stay at the Casablanca Hotel"
Plumbing leaked in bathroom. Soap dispenser totally archaic, Safe inoperable. Renovation noise too early. Not very clean,Genuine Expedia guest review
"We will come back there again."
Beside the sea. Good location. Good for family visit.Genuine Expedia guest review
"High expectation wasn't reached!"
During our trip in Florida we stayed at 3 different hotels (2 in Miami, 1 in Orlando). We had the highest expectations to Casablanca, because of the description, price, pictures etc.. The room had a really nice view to the beach, no finger to put on that!! The room was though really used and old, nothing at all as we expected. The location didn't reached […] our expections either. Without knowing anything about Miami, we figured out that the location on Collins Ave might be a great location, but to get to south beach, were everything happens, we had to take a bus for 15-20 min each way (at least we could take a bus 3 min away from the hotel for $2). The staff were helpful with etc the busses. I wouldn't choose to stay at this hotel again, maybe if I'm coming back with a future family I would stay here, but while I'm still young and/or travelling with friends I would choose a better location (south beach!). Read moreGenuine Hotels.com guest review
Renovations seemed to be about furniture rather than the actual room although tile floor was nice. Wall and door frames paint chipping here and there. Requested a queen bed and was given two doubles. Also given a city view although Expedia advertising said all rooms have at least partial water views. Little soundproofing. Could hear conversations in […] nearby rooms, traffic. Toilet running, roach in bathroom. 7-11 store across the street open 24 hours. Lobby, pool and beach very nice. Staff helpful and bi-lingual. Items requested never delivered. Read moreGenuine Expedia guest review
Very nice room with two double beds, a full kitchen including an oven and a huge wardrobe. Our room had a great view of both the pool and the ocean. Right on the beach which is great. Enthusiastic staff. Clean rooms. Only downsides were that there was some maintenance going on although not very early in the morning and that parking was a little expensive […] but that's to be expected in Miami beach! Read moreGenuine Hotels.com guest review
"mediocre at best"
The service was good and we had a wonderful view. The rooms were spacious but the bathrooms were uncomfortable and tiny. The outlets were loose so anything that we plugged in would fall out. There was construction in the hallways and the cables and pipes in the ceiling were exposed. The options for breakfast was poor. The food was mediocre. There were […] birds flying around in the indoor restaurant. Read moreGenuine Expedia guest review
"Not what I expected"
Friendly staff, but did not allow early checkin. The hotel is under renovation, so the drills and hammers start early in the morning. Don't expect to sleep in. Had a nice water view, but the hotel is very dated.Genuine Hotels.com guest review
More than one person at desk at all times would be niceGenuine Hotels.com guest review
room was just ok ,but breakfast awful just cereals ,bread and butter and sliced of watermelon dry from few days ago.too expansiveGenuine Expedia guest review
never agains.....i dont like the look....Genuine Hotels.com guest review
We have stayed there about 5 times and use it for business.Genuine Expedia guest review
"rude breakfast staff"
Wasn't allowed to take coffee from not free continental breakfast, in our own coffee cups. Advertised continental breakfast doesn't mention charge or that every item must be consumed within diningroom.Genuine Hotels.com guest review
dont go by the pictures , the room is nice but the pictures lie.Genuine Expedia guest review
"better places near south beach"
pls do not go..its overpriced for its offerings. better places near south beachGenuine Expedia guest review
"far from major resturants"
Carpet very dirty, Staff service was very good, amenities okayadditiinal parking fee if 17.50 per day plus tax.. Long waiting time to get vehicle from parking garageGenuine Hotels.com guest review
Dissapointing.totally completely disappointing. This is the worst hotel I stayed in the states. price is too high for that hotel also. Pool is so dirty. Final comment: unhappiness guaranteed.Genuine Expedia guest review
"I like staying at this hotel for some reason."
I love staying here. For the price on Miami Beach along with the location you cannot complain. Some parts of the hotel is outdated due to its traditional look like more Miami Beach hotels but its still worth the price you pay and being right on the ocean with a convient 711 right across the street for you quick needs. Recommend if travelling or coming […] on a budget and want to stay on the Ocean. Read moreGenuine Expedia guest review
Hotel is clean and quiet. But asked the cost of breakfast.Genuine Hotels.com guest review
The beds were great! But the restaurant staff that was in the hotel was rude. The staff of the hotel was ok..great location on the beach..Genuine Hotels.com guest review
"Location, location, location"
The location of this hotel is great - right on beautiful Miami Beach and the pool was very nice. The staff was accommodating and friendly but this hotel is in desperate need of updating. We were upgraded to a suite which was a pleasant surprise but the suite was pretty tired. It was amazingly spacious but the couches looked like something you might […] pick up off the side of the road. The roof top (10th floor) patio associated with the suite was pretty awesome - huge with excellent views. If you are looking for this location, you can get it here for a decent price if you don't mind outdated, tired decor. Read moreGenuine Hotels.com guest review
"Would go again if I can get a good deal"
Overall not so bad. I had lowered my expectation after reading some reviews and booked anyway, so I was not surprised when I found some stains on the carpet in one of the rooms we booked. The other room was in much better condition (both were overlooking the Ocean). I guess it really depends on the room you get since it seems that not all are kept in […] the same manner (this is a condo hotel after all) and the furniture differ slightly. We had everything we needed in the room (Stove, Oven, Fridge, Microwave, Toaster and all kitchen utensils). There is mini-mart inside the hotel and a 7-eleven right across the street. South beach is only 10 mn drive. Bathroom sink was exceptionally small. Parking was the major drawback for us at $17/day + tax +Tips (Valet only) and the wait averaged 5 to 10 mn each time. Read moreGenuine Expedia guest review
"One of the lower priced hotels in Miami Beach"
It was the least expensive hotel we could find at the last minute. It is in the old part of Miami Beach, but close to many restaurants. It is an older hotel. The carpet in the room was worn and looked quite dirty. I was surprised to see the kitchen with microwave and refrigerator. I don't think the freezer was working though. The pool was very nice […] and the location was great if you want to be away from the main part of Miami Beach. The women at the front desk were helpful and friendly. We did have to park down the street at a beach parking lot and had to go to the car to pay at 8am, but reasonably priced. We also rented bikes at the parking lot. We did have a nice view of the beach and pool. Read moreGenuine Expedia guest review
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