"Dirty hotel, noisy, loud, smoky"
Hotel room was dirty - smelled of old dirt and cigarette smoke. We left windows open to air it out which helped some. Some lights didn't work, chewing gum was stuck on one of the light fixtures. Shower head was too low, water temperature difficult to control, not enough towels for three people, staff started to clean at 7:00 am, noise all night long, […] cigarette smoke wafted in and out of our room. There were holes and weird lumps under the carpet in the hallways. My family stayed there to attend a funeral - we rented 4 rooms total and we all had the same experience. We will never stay in another Super 8 Motel. Read moreGenuine Expedia guest review
The way the advertising reads, you would think you get a free breakfast as good as LaQunita Inn's. All they had, was yogurt, a choice of 2 cereal's, coffee, orange juice and apple juice. That's it, just a little knook, no seating. Terrible, worst "free breakfast" I've ever had, age 53, well traveled, and USAF Veteran. Room was clean, everything except […] the old CRT was up to date. Very small microwave. Coffee machine, and coffee in room, but no filter. The cable or satellite feeds were very limited, and the old CRT TV was hard to see clearly, esp. if your used to an HDTV with 1080p quality. The clock radio in the room was broken, didn't like that. Overall, a decent place to spend just 1 night, maybe 2, but don't expect to get near enough to satisfy your morning hunger. Or enjoy any TV, there is also no TV guide on the channels. But I'd look elsewhere next time. Good location, I give it that. Read moreGenuine Expedia guest review
"Heater to hot and noisy if on, too cold if off"
Hotel ok for price and location.Genuine Hotels.com guest review
"You get what you pay for"
First, night front attendant, when asked about the local city and attractions, was very rude and clearly didn't want to be talked to. Second, the room given to us was dirty, still had clothes remaining from the last person, bed wasn't made and food crumbs were all over the bed. Third, all rooms are smoking even though they state they're not, the room […] reeked bad. Fourth, bedroom lights didn't work. Didn't even try the shower, left the next day to La Quinta across the street for $5 more and way better service. Read moreGenuine Hotels.com guest review
"Affordable but away"
This hotel was of reasonable quality for the price. Service was good as well but it was located far away from Down town Denver. If you are going to Denver and you don't have your own ride, prefer something closer to the down town over this but if you have your own car, this will definitely save you some bucks with acceptable qualityGenuine Hotels.com guest review
Because of the price, I didn't expect much from the motel, But it was far worse than I thought. The room smelled really bad. The bed was very uncomfortable. I spent 6 nights there and I could barely get any sleep. The only positive thing was the location and the surrounding neighborhood seemed safe.Genuine Hotels.com guest review
Best super 8 hotel experience this year. Better detail in cleaning the room and better access to outlets so I could recharge my phone would have been great. Also had to move the coffee pot to an outlet. However the room was cleaner than most and it smelled better too. Heat worked unlike last super 8 room.Genuine Hotels.com guest review
They really went above and beyond. The hotel was a little worn but was clean.Genuine Hotels.com guest review
"Don't slow down - find another place to sleep"
Let me preface by saying this was a road trip of 2 guys who were touring the West and we will stay ANYWHERE if it's cheap and marginally safe. So it takes a lot of bad to get us to complain. It took 15 minutes to check in even though we had a reservation. The clerk was not even there for 1/2 that time - apparently she was the only one working and needed […] a bio-break. So...maybe you make allowances but then she was rude and gruff. Bad day? Me too! Cowboy up lady. The room was dirty and ALL appliances and lamps were unplugged. We had to crawl around looking for plugs only to discover that some bulbs were also missing. So we ask for a new bulb. "HUFF...You DO know that I'm going to have to get up and go get one and I can't do that NOW." She also opined that the lamps were likely just unplugged and we didn't need a bulb thus both insulting my intelligence and admitting that ALL the rooms have lamps unplugged? So we go to dinner and pick up the reluctant bulb on the back swing. On a positive note, the morning clerk was pleasant. But NOTHING makes up for the room and the check in. Really - DON'T Stay there. If it's free and they offer tickets to the Beatles, keep driving. Read moreGenuine Hotels.com guest review
"Good price for a quick overnight stay"
Nothing special about the building. The staff was very nice. I needed to check in early and use an iron for a wedding that afternoon. They were very accommodating, helpful, and friendly.Genuine Expedia guest review
Would do it again.Genuine Hotels.com guest review
"Castle Rock Super 8"
This was my first visit to Castle Rock. Nice town. Attended a seminar in the neighborhood. Very convenient. Good value. Friendly Staff!Genuine Expedia guest review
"Fine for quick stay"
Hotel has been updated. Rooms are fine. Pillowcase didn't look like it had been changed but overall place was comfortable. Breakfast staff lady was exceptionally kind and helpful. Would stay here again for quick stay.Genuine Expedia guest review
"Castle Rock Disappointment 8"
I am so glad we did not pay a full rate for this stay. The first day towels were frayed, thin and dingy, but somewhat better from then on. Water pressure was low and the shower hard to regulate. Carpets were dingy. Extra charge to activate room phone. Village Inn next door was excellent eating.Genuine Hotels.com guest review
"Is the customer still right?"
Our stay at the Castle Rock Village 8 was very pleasant up until our return to the hotel Sunday afternoon. I booked this hotel in two separate bookings; our plans changed. When we checked in i went over the details with the manager who assured me there would be no problem.But the week-end clerk voided our keys because she was unaware that we booked […] an additional night. When I went downstairs to straighten out the misunderstanding, she could have said something like "I made a mistake; I didn't know your stay included tonight too." Instead she became very indignant that I hadn't personally told her we were staying Sunday. night. This left a sour taste on what had been a pleasant stay. Read moreGenuine Hotels.com guest review
There are products that get rid of cigarette smoke. The hotel should invest in those products.Genuine Expedia guest review
"Hotel was close to the Renaissance Festival"
We did not get the room we paid for. We ask for a queen bed and got two double beds. There was tar on the floors, counters and table. The air conditioner didn't work the best and looked like it would fall out of the wall. The free wireless internet did not work. The room did not smell good. The floors had garbage on them. I would not stay here again. […] When we talked to the hotel staff we were told it would get reported but there was nothing they could do about it. Read moreGenuine Expedia guest review
The rooms are meh, I've stayed in worse. My issue is their pet policy which is you can bring your pet if you stay with them at all times. Plus they maie you feel guilty for bringing your pet.Genuine Expedia guest review
hated every day their.the hotel was sub par at best,some of the lighting fixtures did not work,the bathroom door was a hard to close,the drain in the shower began to smell after 2 days,it smelled bad in the bathroom,like a big sewer in there,room was outdated,tv was way too outdated,decor needed workGenuine Hotels.com guest review
there was no pool or ELEVATOR. Having a new baby and a hubby with a broken foot with a room on the 3rd floor was terrible. No assistance or help. Very low shower head, maybe at a ht of 4ft 5in. Only 2 towels for 3 adults.The breakfast was hardly a breakfast, eggo waffles and rasin brane.....really?!?! Ive stayed on way nicer places for a lot less!Genuine Hotels.com guest review
"Decent place in a decent location"
Bed is a bit firm and the towels were a bit musty or something. Maybe it was the smell of the water? Everything else was good or average. Would consider staying there again.Genuine Hotels.com guest review
"Convenient and comfortable"
This is my second time there and I will definitely use it again. The owners are very pleasant and helpful. The facility is old, but well maintained. They went out of their way to make me comfortable.Genuine Hotels.com guest review
"Very satisfactory for a cheap hotel"
Perfect for a quick night in transit. Clean, the beds were comfortable. Smelled a bit like smoke even though a non-smoking room...but the whole motel smelled like that.Genuine Hotels.com guest review
"Good quality for the price"
Everything was good for the price, will definitely come back again.Genuine Hotels.com guest review
"Not a hotel for non-smokers"
Convenience, location, service were fine for the price and the price was very competitive. It was reasonably clean with nobedbugs. However, there's no such thing as a non-smoking room, even though some were supposed to be. The first room I was in was horrible, and though they were very cooperative in moving me to another "non-smoking" room, it was nearly […] as bad. I didn't think I was that sensitive to smoke, but it was really unpleasant. Read moreGenuine Hotels.com guest review
HORRIBLE, UNHEALTHY it was the worst stay EVER of traveling - smelled a little smokey when we stopped in but were assured of a non smoking room - then we left to visit area, friends- later walked up to room and hall was smokey - our nonsmoking room across from one not labeled. Odor was so offensive, woke us up in the night several times, we couldn't […] exit fast enough the next am - our luggage and clothing outside to deodorize next day, tried Febreze, still stinks, washing in baking soda water next - unhealthy for staff and guests to stay here - Read moreGenuine Hotels.com guest review
It was very goodGenuine Hotels.com guest review
"Poor front desk service, decent room."
Before even arriving, the address listed on their website was not correct. Once I finally got there and began checking in, the front desk clerk was rude to me and even sent me to a room that was already occupied. I went back to her and she said she was sorry and got me the correct room, which was clean and decent.Genuine Hotels.com guest review
We travel a lot and have stayed in many hotels/ motels. On entering the reception it did not smell clean. It messy behind the reception. If you wanted the phone switched on in the room you had to pay a deposit. We needed a roll away bed which was extra . It would not even fit in the room.. It cost nothing to be clean . Bed cover had burn hole in it. […] Just not a nice place. Read moreGenuine Hotels.com guest review
The room was fine for the price. Staff was very helpful.Genuine Hotels.com guest review
I chose to stay here based on price and location. I'm familiar with the area, so I know it's really safe. While the location is really great, the condition of the hotel itself is less desirable. Hallways reek of smoke, thankfully the room did not. The woman at the front desk when I was checking in made me stand there for several minutes without verbally […] acknowledging my while she changed her oxygen tank. I would have been fine with a "I'll be with you in a minute." When she finally did get to my check in she said I needed to pay a deposit on the phone, in cash. I gave her the money and as she was getting my change she said it was optional. I told her I wanted my deposit back since I was not planning on using the phone because I have a cell phone. I also told her that she should let customers know up front this is optional and not required as she led me to believe. While this place might be fine for an overnight stay, the price and location is all it has going for it. Don't expect much in the way of customer service or a relaxing room. Read moreGenuine Hotels.com guest review
This hotel was very basic, clean and no frills with a helpful and friendly hotel staff when we checked in. We did however, have a horrible time when we checked out at 3 am to catch a flight. The woman at the desk was extremely unfriendly and acted like we bothered her private internet time. There was an issue with a credit card and she was quick to […] let us know how irritating this was to her. There was nothing nice or polite about this person whatsoever. She didn't even ask if we had any problems with our stay (we didn't until checkout time). Because of her - I doubt we will stay here again. Read moreGenuine Hotels.com guest review
It was supposed to be a non-smoking room. The entire hotel reeked of smokeGenuine Expedia guest review
Great Hotel for the price, close to everything in Castle RockGenuine Hotels.com guest review
i was disapponted that it didn't have handicapp arangement we only had stairs and no elevator to get upstairs and I asked for King size bed and we were given a room with two standard beds on the second floor and we had to climed a set of stairs to get to it. and had to pay extra for this room. Won't use them again. Tom and LeonaGenuine Hotels.com guest review
the people who own it and work there so they took good care of youGenuine Hotels.com guest review
Remember it is a low budget hotel, that being said it is a good place to stayGenuine Hotels.com guest review
The room was very adequate and prices was much less than most motels in the area. We have stayed there many times and it's quite satisfactory, especially for the price. We will stay there again.Genuine Hotels.com guest review
The 1st room stunk!Had to change rooms. Vending machine for drinks did not work. Needed vacumming!Genuine Hotels.com guest review
Staff was awesome. The room was smallish, but very comfortable. I totally got my moneys worth. I will stay here again when I am in the area.Genuine Hotels.com guest review
"near where we wanted to be"
Overall, very acceptableGenuine Hotels.com guest review
"No problems - OK"
it was fine. Just an overnights stay; nothing special.Genuine Hotels.com guest review
"Elephant Rock Stay"
The first 2 levels smelled like fish. Breakfast started at 6am - for such a big event like Elephant Rock it would have been nice for them to start it earlier - just for a one time deal.Genuine Expedia guest review
"Bad smoke smell"
We were surprised that there were still smoking rooms. While we are smokers, we usually go outside to smoke. The room badly reeked of old stale smoke, I guess in the curtains. The chairs in the room were like sitting on boards, and the pillows were tiny. Can't really complain because of the cost.Genuine Expedia guest review
When we arrived we had to wait for 10 minutes before we got any one at the front desk to wait on us. The room was a smoking room and the rug was not very clean. This hotel needs to been cleaner and better service.Genuine Expedia guest review
"I Will Never Stay at Super 8 Castle Rock Again!"
It was horrible. The lady at the front desk was extremely rude. She gave us our room key and said she hoped nobody was already in the room. I told her I sure hoped not. When we went up to our room, we heard a television on inside. Sure enough, there was already somebody in the room. When we went down, she said she was afraid that would happen. When […] I said I was going to call Super 8 to complain, she said to call Hotels.com, not Super 8. The air conditioner barely worked and it was extremely hot. Horrible experience! Read moreGenuine Hotels.com guest review
"Convenient and quiet"
The Super 8 was convenient to where we were going over the weekend and was quiet in the lower level where our room was located. The breakfast was adequate for our needs and the staff we met were friendly.Genuine Expedia guest review
This hotel was the first stop on a 2 week vacation, staying in a new location each evening and this was by far the dirtiest hotel of the entire trip. We arrived very late and left early the next morning. The linens appeared to be dirty, the floor turned my socks brown from the little walking I did from the bed to the bathroom. After not being able to […] arrange for anyone to clean the room we decided to use what we had in the car and cover the bed and pillows so we could at least get some rest. The hotel itself was in need of repairs and a good cleaning. Really not worth the price even at the low rates they offer. I travel a lot and this is one of the dirtier places I have been too. Stay away from this one. Read moreGenuine Expedia guest review
"Would stay there again."
Very nice hotel, friendly and welcoming staff. Would definitely stay there again.Genuine Expedia guest review
"beverly is the greatest"
beverly is wonderfulGenuine Hotels.com guest review
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