All hotels in Isla Mujeres, Quintana Roo, Mexico
1 room, 2 adults
You can collect Welcome Rewards® nights hereCalle Zazil Ha No 118, Isla Mujeres, QROO, 77400, Mexico, ‏‎800-491-6126
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3.8 / 5Good

Score breakdown (from 93 reviews)

Average rating for:

  • Cleanliness
    4.1
  • Service
    3.6
  • Comfort
    3.7
  • Condition
    3.8
  • Neighborhood
    4.4

The following English reviews were posted by hotels.com guests from other countries:

3.0 / 5Good
"Cleanliness but need maintainance"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    5.0
Good hotel but rooms are expensive but not confortable and well maintain. My a/c was broken and water came in from the windows when raining.
Genuine Hotels.com guest review
2 night trip May 31, 2014
A Traveler
MX
2.0 / 5Fair
"Disappointing stay in Isla Mujeres"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
We booked an ocean front room with two double beds. Arrived to find that we had a room facing the ocean (not really a view) with just one bed. Have been told that this is normal. The manager couldn't care less that we were two travelers who were not interested in sharing a bed, particularly one that small. Restaurant food horrible, bland, boring and pricey. Rooms look a heck of a lot nicer in pictures than in reality.
Genuine Expedia guest review
Other trip May 7, 2014
Kelly
CA
5.0 / 5Outstanding
"Great stay in Isla Mujeres"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We stayed in here last December, the hotel was very nice, it’s the best location to see the famous sunsets from Isla Mujeres. It was such a lovely stay. The service is great!
Genuine Hotels.com guest review
2 night romance trip Dec 15, 2013
A Traveler
GB
5.0 / 5Outstanding
"Relaxing and beautiful!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I had been to Na Balam before for a two night stay back in 2007 and this time I was back with my husband for 5 nights. It has a gorgeous setting and it is very rustic. My partner went for his diving qualification so I spent a lot of time on the beach where the staff of Zazil Ha (the restaurant attached to the hotel) take very good care of their clients. Our hotel room was very clean, very basic (no tv) and we loved it that way. The water pressure was not very strong but strong enough. There are beautiful plants everywhere around and hammocks if ever you are tired of the beach. It is not a big hotel which is what we were looking for and for more dollars you have the option of a room with a beach view. We did not have that and it was still wonderful as the other rooms surround the beautiful pool area. When we go back to la Isla Mujeres we will certainly go back again to this hotel. Also, the restaurant offers very good and fresh food. We compared their prices with another restaurant not too far and they were comparable so we decided to eat at Zazil Ha for the rest of our stay. Thank you!
Genuine Hotels.com guest review
5 night romance trip Jul 3, 2013
Lisa
CA
4.0 / 5Excellent
"Best in the Riviera Maya"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Best beach in Isla Mujeres. Definitely get a floating cushion because the water is calm and shallow so it is like being in a natural pool; that way you can tan as you float in the water. Best experience of our trip to the Riviera Maya this year by far (4 hotels in different areas were visited). The restaurant has a cuban band around 6:00 PM on Sundays and there are people dancing on the deck, it is great! So if you happen to be there on a Sunday, don't miss this. Personel is attentive and caring; if there is a problem they are there right away to help. Sea food in the island is super fresh and delicious. Very basic rooms, but it has everything you need, including air conditioning that is in good working order and they are spacious. The only problem they have at this hotel is the hot water, the system does not function properly (they'll explain how to make it work better if you ask); however that was not a big deal for us as it is very warm in April and a cold shower is refreshing.
Genuine Expedia guest review
Other trip May 13, 2013
Minerva
CA
5.0 / 5Outstanding
"Very recomended"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
The hotel has the best beach in isla, is so quiet, service is very good as well as the food. I also recomend the bar , good music and drinks
Genuine Hotels.com guest review
1 night romance trip May 4, 2013
A Traveler
MX
4.0 / 5Excellent
"Amazing, quiet, and relaxing island!!!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Best beach on the whole island!!! If you are wanting to relax and have the beach right outside your door, this is the place for you!!!
Genuine Expedia guest review
Other trip Mar 31, 2013
A Traveler
CA
4.0 / 5Excellent
"Beautiful location off the beaten track"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Fantastic, peaceful location on a beautiful lake. Staff are very professional, polite and helpful. Rooms are in good, clean condition. However, the grounds could be better presented and maintained.Really enjoyed using the free equipment including kayaks and pedalo. Food was nice and not too pricey.
Genuine Expedia guest review
Other trip Sep 6, 2012
A Traveler
GB

The following reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Great place on playa norte"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
At arrival we were asked to move to another hotel because of overbooking - we declined and fortunately they found us a room. The breakfast is served in the really nice restaurant right on the beach. Breakfast is simpel - fruit, bread and juice but ok. Our room #27 was with poolview - but only a peak. The room was really big, with great beds and very clean. It was very dark though, maybe also because of the dark strawroof. The AC was a bit noisy. We were very satisfied with the location on the beach - it's not overcrowded like other parts of playa norte. The are big sunmatresses on the beach and the service is excellent.
Genuine Hotels.com guest review
7 night romance trip Mar 28, 2015
Heidi
DK
4.0 / 5Excellent
"bestes preis-leistungsverhältnis am playa norde"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    5.0
Große saubere zimmer, einfache einrichtung. Lage zum norde-strand und in den ort top. Frühstück inbegriffen aber nur basic. Negativ: kein safe, kein kühlschrank, kein wifi im zimmer.mit 160 euro für zimmer mit poolblick zu teuer insgesamt aber das hotel mit bestem preis-leistungsverhältnis in dieser lage
Genuine Hotels.com guest review
1 night romance trip Mar 16, 2015
A Traveler
DE
5.0 / 5Outstanding
"1 met de natuur"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Super Vakantie,Weg van de drukte minpunt,voor goed ontbijt zul je moeten bijbetalen.
Genuine Hotels.com guest review
2 night romance trip Feb 16, 2015
A Traveler
NL
2.0 / 5Fair
"ホテル前のビーチは最高!"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    5.0
ホテルのエリアが道路を挟んで2つにわかれており、私たちが宿泊した部屋はビーチとは逆の部屋でした。 その部屋はとても薄暗くて陽当たりも悪く、夜は蚊がいてぐっすり寝れず、あまり居心地がよくなかったです。ただ、ホテルの前のビーチはとても綺麗で素晴らしかったので、また次回行くとしたらビーチ側の部屋に宿泊したいです。
Genuine Hotels.com guest review
2 night romance trip Jan 13, 2015
A Traveler
JP
4.0 / 5Excellent
"La mejor playa"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excelente ubicacion frente a la playa. Lindos jardines con piscina y jacuzzi. El cuarto muy amplio. Falta blackout por lo que nunca esta oscuro. El restaurante muy caro y su personal no muy amable.
Genuine Hotels.com guest review
4 night family trip Jan 11, 2015
A Traveler
PE
4.0 / 5Excellent
"sejour agreable"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
hotel bien situé, chambre vue mer tres bien, grande et bon confort personnel de l'hotel tres bien plage belle et agreable malgré beaucoup de monde et nombreux bateaux qui viennent jeter l'ancre juste devant bemol : eau chaude un peu aleatoire et petit dejeuner vraiment trop "mediocre" et leger pour ce bel hotel, personnel du restau debordé et pas très chaleureux malgré cela le restau est de qualité
Genuine Expedia guest review
Other trip Jan 15, 2015
A Traveler
FR
4.0 / 5Excellent
"Hotel Na Balam"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
2 nights stay. Nice location, nice rooms, nice beach. Quiet at night. Try it!
Genuine Hotels.com guest review
2 night romance trip Nov 12, 2014
Joakim
NO
5.0 / 5Outstanding
"Paraíso tropical"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Excelente playa!!! De las mejores en Quintana Roo
Genuine Expedia guest review
Other trip Sep 23, 2014
Luis
MX
4.0 / 5Excellent
"Hotel sympathique"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
bel hotel petite piscine avec un Grand jacuzzi à côté très agréable mais le meilleur c'est la plage eau cristalline on a pied super loin dommage en début en fin de matinée et après-midi beaucoup de bateaux mais c'est la meilleure plage que j'ai vu au Mexique jusqu'à présent. La petite piscine dans la chambre très sympathique. Ce n'est pas un hotel de luxe mais je le recommande.
Genuine Expedia guest review
Other trip Aug 20, 2014
Kyiara
FR
3.0 / 5Good
"increíble ubicación pero hotel descuidado"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    5.0
La playa del hotel es maravillosa. Pero las habitaciones están bastante de s cuidadas y el restaurant tiene n servicio terrible. Ya no es parte del hotel y atienden mal a los huéspedes.
Genuine Hotels.com guest review
1 night business trip Aug 2, 2014
Mariano
MX
5.0 / 5Outstanding
"Personal muy amable"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Muy bien atendido
Genuine Hotels.com guest review
4 night family trip May 1, 2014
Cornelio Martínez
MX
3.0 / 5Good
"Sejour agréable sans plus"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Nous avons séjourné 3 jours dans cet hotel avec nos 2 filles. L'hotel est correct. Des chambres propres, un peu sombres malgré la déco toute blanche. Le personnel du restaurant n'est pas très aimable et les petits déjeuners pas très copieux. La plage est très belle. Un hotel 3 étoiles correct.
Genuine Hotels.com guest review
3 night family trip Aug 18, 2013
A Traveler
FR
4.0 / 5Excellent
"Emplacement exceptionnel"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
séjour agréable dans cet hôtel aux grandes chambres en bordure de plage. le service était gentil mais une aide pour les bagages à l'arrivée aurait été bienvenue. j'y retournerai avec plaisir, la plage est jolie et la proximité avec le village un vrai plus. coucher de soleil superbe.
Genuine Hotels.com guest review
2 night family trip Jun 12, 2013
A Traveler
FR
4.0 / 5Excellent
"Wohl schönste Anlage am schönsten Strandabschnitt"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Sehr schönes Hotel mit Flair und sehr ruhigen gemütlichen Strandbereich. Flach abfallender Uferbereich mit vorgelagerten Yachten. Kontinentales Frühstück etwas mager (1ne Tasse Kaffee, 2Scheiben Toast & Marmelade, 1 O-Saft oder Obst). Downtown läd abends zum flanieren ein. Richtig nett mit sehr viel Scharm! Besonders empfehlenswert Golfcart anmieten. Preis im Hotel für 24h - 60US$. Für jedermann zu händeln-macht sehr viel Spaß und für Inselerkundung sehr zu empfehlen!
Genuine Hotels.com guest review
Romance trip Jun 1, 2013
MK
DE
4.0 / 5Excellent
"Relaxing and beautiful hotel on a paradise beach"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
I had a really nice stay at this hotel. I stayed at one of the best rooms with an ocean view and really enjoyed the yoga classes in the morning. I have to admit the restaurant that is connected to the hotel is not that great. The food is good, but I find it too expensive and the service is a bit slow. But it's another bar/restaurant very close to the hotel which is better priced and more lively for the evenings. The hotel has a great location at an amazing beach and the service is quite good. I highly recommend the yoga classes (vastu yoga) that they organize.
Genuine Expedia guest review
Other trip May 20, 2013
A Traveler
MX
3.0 / 5Good
"très bon emplacement au bord d'une très belle plag"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    3.0
  • Neighborhood
    5.0
cadre très agréable au coeur du bourg principal de l'ile Mujeres, mais dans un endroit calme donnant sur la plage Nord de l'île. cette plage est la plus belle de l'île (sable blanc, pente très douce,cocotiers,exposition Nord/Ouest)
Genuine Hotels.com guest review
1 night trip Apr 4, 2013
A Traveler
FR
1.0 / 5Poor
"cerca del casco historico y del mercado"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    4.0
no muy buena ya que no hay tv, el internet es solo en el lobby, desayuno es muy limitado; solo jugo y cafe
Genuine Hotels.com guest review
2 night romance trip Mar 25, 2013
A Traveler
VE
1.0 / 5Poor
"יכול להיות יותר טוב"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    3.0
  • Neighborhood
    3.0
המלון ברמה בינונית הריהוט בחדרים ישן אין טלוויזיה ואין מקרר וזה די מבאס המיקום מעולה והשירות היה מעולה
Genuine Hotels.com guest review
3 night romance trip Mar 4, 2013
המאוהבים
IL
1.0 / 5Poor
"סתם יקר ולא שווה את הכסף"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    2.0
ביחס למלון שלוקח מחירים כאלו מלון גרוע שירות גרוע ביותר ארוחת הבוקר מינימלית ביותר (צנימים פירות וקפה) בחדרים אין כלום חוץ ממיטה בלי טלוויזיה בלי מקרר אין wifi בחדרים רק בקבלה
Genuine Hotels.com guest review
2 night trip Mar 3, 2013
שלומי
IL
4.0 / 5Excellent
"Oivalla paikalla North Beacilla"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Erittäin miellyttävä ja siisti hotelli erinomaisella paikkalla rannalla. Upea hiekkaranta, jonne saa aurinkopedin sekä varjon. Myös juomat tarjoillaan rannalle. :) Hinta oli mielestäni kuitenkin suhteellisen korkea, sillä hotellin taso yleisesti ei ollut mitenkään erityinen. Huoneeseen kuulunut mannermainen aamiainen oli melko turha. Ennemmin jättäisin sen nyt ottamatta huoneeseen ja lähtisin keskustaan aamupalalle. Aiemmin lukemistani arvosteluista ymmärsin, että hotellilla olisi ollut tarjota asukkailleen ilmaista joogaa aamuisin, mutta näin ei kyllä enää ollut. Hinta oli löytynyt sillekkin.
Genuine Hotels.com guest review
3 night romance trip Jan 29, 2013
A Traveler
FI
4.0 / 5Excellent
"Fantastiskt läge vid stranden"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Charmigt beachhotell precis vid en härlig strand med långgrunt turkost vatten. Ingen direkt lyx, men det mesta man behöver finns. 5-10 minuters promenad till affärer. De har en bit kvar till amerikansk servicestandard, men var aldrig otrevliga eller ohjälpsamma. Hotellet rekommenderas.
Genuine Hotels.com guest review
2 night family trip Nov 13, 2012
A Traveler
SE
3.0 / 5Good
"5 dagars vistelse."
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Trevligt ställe, grymt läge, bra service, trevlig restaurang men servicen endast ok. Fina och rena rum. Klagomålen från tidigare recensioner har uppenbarligen rättats till av hotellet. Möjligtvis städningen något sent efter lunch.
Genuine Hotels.com guest review
4 night romance trip Jan 9, 2013
John
SE
4.0 / 5Excellent
"Oerhörd potential men trist personal"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    4.0
Läget var perfekt och hotellet hade en skön spartansk känsla. Rummet var dock lite trist, gardinerna täckte inte fönstret och var inte mörkläggning. Ingen tv ( helt ok för oss). Sittgruppen i rummet var en hård " utomhusbänk", inte optimalt. La Balam ar även en restaurang som drar ner betyget. Oerhört tråkig och ogästvänlig personal, an kände sig inte välkommen. Däremot har restaurangen ett fantastiskt läge bara 5 meter från vattnet. Som tur var låg club Fenix precis intill ( annan ägare) där vi spenderade mycket tid och pengar. Ledningen för La Balam behöver byta ut några i personalen och bli bättre på Service, dom kan träna på Fenix :)
Genuine Hotels.com guest review
3 night family trip Jan 11, 2013
A Traveler
SE
5.0 / 5Outstanding
"Super hôtel, très bien situé et très agréable"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Hôtel très agréable ou l'on se laisse vivre en contemplant la mer ....tres jolie plage, mer turquoise, que du bonheur !!!
Genuine Hotels.com guest review
1 night family trip Jan 9, 2013
A Traveler
FR
4.0 / 5Excellent
"Excelente excepto x pesimo servicio del restaurant"
  • Cleanliness
    5.0
  • Service
    1.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Casi todo ha sido estupendo, desde la ubicación, la arquitectura del hotel, habitaciones, precio pero el único y gran inconveniente es el servicio y la actitud de los empleados del restaurante, ha llegado a ser desesperante y frustrante. El mal trato te hace ir a buscar otros centros de consumo fuera del hotel. El resto de los empleados bastante amables, fuera de eso es un gran hotel, recomendable para ir cuando viajes a Isla mujeres.
Genuine Expedia guest review
Other trip Jan 14, 2013
A Traveler
MX
4.0 / 5Excellent
"Bello senza personalita'"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Bello il posto cosi' come la spiaggia adiacente. Rispetto agli ecomostri vicini e' sicuramente meglio inserito nel paesaggio, discreto e armonioso. Piuttosto impersonale il servizio. Disponibile cassaforte nelle camere.
Genuine Expedia guest review
Other trip Aug 31, 2012
Sarah
IT
3.0 / 5Good
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    3.0
Accueil mauvais, staf arrogant, peu qualifié et peu fiable.Chambres vieillissantes et bruyante.
Genuine Hotels.com guest review
3 night trip Apr 20, 2012
A Traveler
FR
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Genuine Expedia guest review
Other trip Dec 31, 2013
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night romance trip May 13, 2012
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night trip Sep 30, 2013
A Traveler
MX
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night romance trip May 2, 2012
A Traveler
MX
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
5 night family trip Dec 14, 2014
Carina
SE
3.0 / 5Good
"Top Location, schlechtes Personal,"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Genuine Expedia guest review
Other trip Dec 9, 2013
A Traveler
DE
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
4 night romance trip Aug 19, 2013
A Traveler
MX
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
6 night trip Aug 17, 2012
A Traveler
CA

TripAdvisor reviews for Na Balam Beach Hotel

Overall rating:Based on 571 traveler reviews

Most recent traveler reviews:

Overall Rating
"fantastic hotel"
04/27/15 DocDave R Medford, New Jersey
Just stayed 4 nights here late April, 2015. This hotel has the BEST BEACH LOCATION on Playa Norte, without doubt. It is on the quiet side near the Mia Hotel, away from the public beach area. Utterly spectacular beach! They upgraded us to oceanfront room with plunge pool wow. Lush, tropical hotel grounds generate a terrific tropical 'feel'. Easy access into the village either on foot or via golf cart. Rooms are spacious with large firm beds, and housekeeping was perfect. Free continental breakfast every morning was absolutely terrific, and eaten in a wonderful restaurant on the ocean. The only downside is the lukewarm shower and intermittent wifi, but in the end I didn't care - I'd return in a heartbeat. I've been to Isla 5 times now and have stayed at the other 4/5 star hotels on the island, and WITHOUT DOUBT this is where I will return from now on.
Overall Rating
"Great stay "
04/27/15 RhiannonMuir
Most amazing beach, room was simple but clean, spacious & just what we were after, we stayed in a room with our own pool, beach front & loved having a drink outside each arvo. Couldn't complain. Staff at restaurant were slow but we were in no rush
Overall Rating
"Quaint & Cozy with beautiful beach"
04/23/15 Gary G Scottsdale, Arizona
The quiet and quaint little resort was very nice with a beautiful beach with shallow aqua blue waters. The rooms were very clean and comfortable. No TV so you are there to relax or enjoy the town. The internet connection was not strong enough to use in the rooms but you can pick-up a signal near the front desk area. The restaurant was so -so for food but it is convenient to have service as you lay on the beach under an umbrella on a soft cushion bed. On a side not the diving in Isla Mujures is great!
Overall Rating
"Not as described"
04/21/15 OceanEyesAmy Chicago, Illinois
My partner and I booked this hotel with the expectation it would be a quiet yoga retreat to recuperate after doing some heavy volunteer work in Central America. Our room was blasted with loud music from the beach bar next door. Also, the hotel was listed on hotels.com as adults only. We were surprised to arrive and find the beach filled with children screaming and crying at the end of the long day. One woman literally changed her baby's poopy diaper on the beach chair right next to us as we sipped our juices. It was really disappointing. We checked out early and went somewhere else with environment we were looking for. Rooms were nice. Little pool attached to room did not have working jets and was the same temp as the air. I wish we had done some yoga while we were there. Looks like the yoga is nice.
Overall Rating
"Amazing Beach"
04/18/15 Travel-Fox3 Columbus, Ohio
We stayed at Na Balam for 2 nights - and overall it was great. The shower was glorious - I didn't want to get out! The beach is very close (we stayed across the street in rooms that overlook the pool). The color of the water is ahhh-mazing. I could lay there allll day everyday. There are daybeds to use - and they say to arrive early because they get grabbed up quickly. We woke up at 7am for this but, people didn't start showing up until 10am .. also, staff did not show up til 9:30 so there were no cushions on the daybeds until then. I would recommend 9:30am to anyone trying to snag a bed! The water is very shallow!! There is a string of buoys far out - and you can walk all the way to it with water only being at your waist. The sun gets very HOT! .. you definitely need the water to cool down and an umbrella to escape the sun! The hotel restaurant - Zazil... was AWFUL. Don't waste your time or money. When we checked in - we were told there was a continental breakfast. When we went for breakfast we found that "continental breakfast" meant coffee, tea, juice and gross stale bread. Nothing of substance. They told me the orange juice was fresh - but it was not. I couldn't even drink it. They have a substantial menu - but beware - it is pricey and they overcharge! My husband ordered eggs with cheese and bacon (mind you, 'eggs with ham or bacon or cheese' was on the menu for 80pesos) we were charged 80pesos for eggs, 50pesos for cheese, and 50pesos for bacon. When we got the check - I questioned this and the waiter brought the check into the main part of the restaurant to discuss with other staff. I could hear them talking in spanish about my husband and I - and little did they know - I understand spanish. They were extremely rude - and did not want to take one of the 50peso charges off. They eventually did - but we never ate there again and I would not recommend it!
Overall Rating
"Lovely rooms and beach"
04/11/15 Laura H Newbury, New Hampshire
One week was not enough. I stayed here on a yoga retreat with friends from Cambridge , MA. The grounds are beautiful and very well cared for. The room (beachside) was spacious and minimally decorated. The A/C was an occasional relief from the hot weather. The room did not have an alarm clock or phone, but did have a safe and lovely sitting area outside looking toward the beach. The beach has the whitest, fine sand ive ever seen. The water is quite shallow and crystal clear. Especially on weekends, many small boats anchor off this beach for swimming and partying. It can get a little loud, but it's all part of the fun. The beach service is excellent. Comfortable lounge chairs and very helpful staff to assist with umbrellas. They will serve drinks and lunch. The setting is so gorgeous you'll want to Take advantage of this, because it is very hard to leave the beach!! The onsite restaurant is very good and the staff throughout the resort are a pleasure to know.
Overall Rating
"A Wonderful Experience"
04/08/15 lynnerudstrom Pacific City, Oregon
Na Balam is sited on amazing North Beach. The hotel feels like you are in another world or maybe in Bali. I loved the calm vibe. On site yoga classes are offered. Our room had a palapa roof, was spacious and restful. There is no phone, no internet, no kitchen and no TV in the room. It was a blessing. There is a beautiful room with TV and internet access near the entrance. Very enjoyable. The wonderful beach front restaurant also has internet. You can choose to do nothing or pursue the many fun activities Isla Mujeres offers. The restaurant Zazil offered a delicious breakfast with fresh baked rolls, fresh orange juice, beautiful assorted fruits and good coffee. The service throughout the resort was good and the staff were so accommodating. We were there Easter week with a lot of families-the children were having so much fun with their parents. The place is perfect for honeymooners, families, group retreats and anyone who wants to escape the world for a few days.
Overall Rating
"Many recent changes...more perfect than ever!"
04/03/15 yoginiliz Boston, Massachusetts
Our group of 25 people stayed, ate, and practiced yoga at NaBalam during our fourth annual week-long yoga retreat there in March. We had heard that many management changes had recently happened and I arrived feeling slightly nervous about what our experience would be this year. We have always had very good experiences in past years and I wondered how the new staff could be better. NaBalam's team eased my concerns in no time at all. I was introduced to the new general manager and chef, both of whom had been recruited from Villa Rolandi, Isla's exclusive high-end hotel and I believe the only 5-star restaurant on the island. The general manager, Giancarlo, was hands-on with us all week, wanting to know how our experience was and what we needed. Chef Fabrizio has brought a new level of sophistication to Zazil-Ha's menu with absolutely delicious carpaccios and tartares, in-house made pasta, and a variety of meat and fish entrees. Our tres leches cake dessert was to die for, as was the tortino ciocollatto (chocolate torte). The staff easily handled our opening night reception, breakfast each day and two group dinners for our large group, and the service was brisk and attentive. The entire staff of both NaBalam and Zazil-Ha worked very hard ensuring that our needs were met throughout the week. Mel, in charge of the front desk, is warm, friendly and helpful; all the wait staff were helpful and efficient, and David, in charge of the beach, keeps the beach crew on their toes helping patrons with umbrellas, food and drink. We received feedback from our group that there wasn't enough hot water for showers. The general manager was receptive to our concern and noted that another hot water boiler was scheduled to be added quite soon to boost hot water capacity. Some members of the group lamented the lack of wifi in guest rooms (wifi is available in the lobby areas and in the restaurant), and the absence of televisions and refrigerators in the guest rooms as well. Here's where the boutique quaintness of NaBalam comes into play. It's not luxury accommodations. It is a beautiful, quiet, very clean, comfortable hotel right on gorgeous Playa Norte. Is a television really necessary? NaBalam is still going through some sales department changes. I have no doubt that these changes will ultimately be worked out to help NaBalam reach a new height in sales and group management, as have the GM and chef changes. We are so happy to be returning in March 2015 for our fifth annual retreat!
Overall Rating
"Improved"
03/29/15 Judyenewengland
NaBalam has improved since my last visit there a year ago. The location is perfect and the grounds are beautifully landscaped. The rooms are clean and large. I have to admit that wi-fi in the rooms would be a bonus but I wouldn't change my 5 star rating for that. There is something special, peaceful about NaBalam, everywhere you look there is something beautiful, from the shell lined walkways to the lush gardens around the poolside rooms. The restaurant has dramatically improved as well as the hotel. ZaZil Ha has an amazing dinner menu that is varied and adventurous, we had two fantastic dinners there and I had ceviche one afternoon for lunch.......the best I've ever had. The service in both the hotel and restaurant were perfect, this is a special place tucked away on Playa Norte.
Overall Rating
"Nice Place"
03/26/15 583Dodo Washington DC, District of Columbia
Stayed there two times and love it. Giancarlo the GM is very good. The restaurant is excellent. Very good Location. Lal the Yoga teacher is the best. Also the service from David at the beach is very good.
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