"Best in the Riviera Maya"
Best beach in Isla Mujeres. Definitely get a floating cushion because the water is calm and shallow so it is like being in a natural pool; that way you can tan as you float in the water. Best experience of our trip to the Riviera Maya this year by far (4 hotels in different areas were visited). The restaurant has a cuban band around 6:00 PM on Sundays […] and there are people dancing on the deck, it is great! So if you happen to be there on a Sunday, don't miss this. Personel is attentive and caring; if there is a problem they are there right away to help. Sea food in the island is super fresh and delicious. Very basic rooms, but it has everything you need, including air conditioning that is in good working order and they are spacious. The only problem they have at this hotel is the hot water, the system does not function properly (they'll explain how to make it work better if you ask); however that was not a big deal for us as it is very warm in April and a cold shower is refreshing. Read moreGenuine Expedia guest review
The hotel has the best beach in isla, is so quiet, service is very good as well as the food. I also recomend the bar , good music and drinksGenuine Hotels.com guest review
"Amazing, quiet, and relaxing island!!!"
Best beach on the whole island!!! If you are wanting to relax and have the beach right outside your door, this is the place for you!!!Genuine Expedia guest review
"Beautiful location off the beaten track"
Fantastic, peaceful location on a beautiful lake. Staff are very professional, polite and helpful. Rooms are in good, clean condition. However, the grounds could be better presented and maintained.Really enjoyed using the free equipment including kayaks and pedalo. Food was nice and not too pricey.Genuine Expedia guest review
"Very Relaxing--Exactly what we hoped it would be"
We loved staying at Na Balam. It was exactly what we were looking for... The beach is beautiful and very relaxing. From our estimation, this was the best hotel on the North Beach. We prefer smaller, more boutique-style hotels, so this fit the bill. The other hotels along the beach are much larger and much more crowded/loud. And they didn't look as "nice." […] Their new restaurant "Fenix" is just beautiful!! The proximity to town is great--just a short walk. The rooms were what we expected--nothing special. We stayed in a beach-view room and we were very glad we did that. It is definitely worth the upgraded price. Since we didn't expect a luxurious room, we weren't disappointed. The rooms are very basic. The service at breakfast was very slow...very slow...but since breakfast is on the beach, with a beautiful view and we were on vacation, we didn't particularly mind. Also, this is an island in Mexico...so we didn't expect to have the speedy service one is accustomed to in the U.S. And this suited us just fine. The scuba/snorkeling company that is set up at Na Balam is great! Don't book with anyone else, even if you can find slightly cheaper rates in town. The guides are great and it's very convenient to be able to walk out of our hotel room and get on the boat and go. So, overall, we absolutely loved, loved Na Balam. If we stay on Playa Norte again, we will definitely book with Na Balam. Read moreGenuine Hotels.com guest review
"Na Balam Isla Mujeres"
We had a lovely stay - our third year in a row. The setting is gorgeous with lots of lush green palm trees and plants looking out to the beach and the turquoise water. The prices are very reasonable considering the setting and room size. The food at the restaurant was excellent. A bit pricier that some restaurants in town but the menu is a bit more […] creative and the food is fresh, healthy and well presented. Easy access to town - less than a ten minute walk to everything - tons of restaurants and shops - the best thing is that downtown is close enough but far enough away that there is no noise. I would highly recommend Na Balam. Read moreGenuine Hotels.com guest review
The owners dog bit my son on the butt. The dogs were running looseGenuine Expedia guest review
"Personal muy amable"
Muy bien atendidoGenuine Hotels.com guest review
"Sejour agréable sans plus"
Nous avons séjourné 3 jours dans cet hotel avec nos 2 filles. L'hotel est correct. Des chambres propres, un peu sombres malgré la déco toute blanche. Le personnel du restaurant n'est pas très aimable et les petits déjeuners pas très copieux. La plage est très belle. Un hotel 3 étoiles correct.Genuine Hotels.com guest review
séjour agréable dans cet hôtel aux grandes chambres en bordure de plage. le service était gentil mais une aide pour les bagages à l'arrivée aurait été bienvenue. j'y retournerai avec plaisir, la plage est jolie et la proximité avec le village un vrai plus. coucher de soleil superbe.Genuine Hotels.com guest review
"Wohl schönste Anlage am schönsten Strandabschnitt"
Sehr schönes Hotel mit Flair und sehr ruhigen gemütlichen Strandbereich. Flach abfallender Uferbereich mit vorgelagerten Yachten. Kontinentales Frühstück etwas mager (1ne Tasse Kaffee, 2Scheiben Toast & Marmelade, 1 O-Saft oder Obst). Downtown läd abends zum flanieren ein. Richtig nett mit sehr viel Scharm! Besonders empfehlenswert Golfcart anmieten. […] Preis im Hotel für 24h - 60US$. Für jedermann zu händeln-macht sehr viel Spaß und für Inselerkundung sehr zu empfehlen! Read moreGenuine Hotels.com guest review
"Relaxing and beautiful hotel on a paradise beach"
I had a really nice stay at this hotel. I stayed at one of the best rooms with an ocean view and really enjoyed the yoga classes in the morning. I have to admit the restaurant that is connected to the hotel is not that great. The food is good, but I find it too expensive and the service is a bit slow. But it's another bar/restaurant very close to the […] hotel which is better priced and more lively for the evenings. The hotel has a great location at an amazing beach and the service is quite good. I highly recommend the yoga classes (vastu yoga) that they organize. Read moreGenuine Expedia guest review
"très bon emplacement au bord d'une très belle plag"
cadre très agréable au coeur du bourg principal de l'ile Mujeres, mais dans un endroit calme donnant sur la plage Nord de l'île. cette plage est la plus belle de l'île (sable blanc, pente très douce,cocotiers,exposition Nord/Ouest)Genuine Hotels.com guest review
"cerca del casco historico y del mercado"
no muy buena ya que no hay tv, el internet es solo en el lobby, desayuno es muy limitado; solo jugo y cafeGenuine Hotels.com guest review
"יכול להיות יותר טוב"
המלון ברמה בינונית הריהוט בחדרים ישן אין טלוויזיה ואין מקרר וזה די מבאס המיקום מעולה והשירות היה מעולהGenuine Hotels.com guest review
"סתם יקר ולא שווה את הכסף"
ביחס למלון שלוקח מחירים כאלו מלון גרוע שירות גרוע ביותר ארוחת הבוקר מינימלית ביותר (צנימים פירות וקפה) בחדרים אין כלום חוץ ממיטה בלי טלוויזיה בלי מקרר אין wifi בחדרים רק בקבלהGenuine Hotels.com guest review
"Oivalla paikalla North Beacilla"
Erittäin miellyttävä ja siisti hotelli erinomaisella paikkalla rannalla. Upea hiekkaranta, jonne saa aurinkopedin sekä varjon. Myös juomat tarjoillaan rannalle. :) Hinta oli mielestäni kuitenkin suhteellisen korkea, sillä hotellin taso yleisesti ei ollut mitenkään erityinen. Huoneeseen kuulunut mannermainen aamiainen oli melko turha. Ennemmin jättäisin […] sen nyt ottamatta huoneeseen ja lähtisin keskustaan aamupalalle. Aiemmin lukemistani arvosteluista ymmärsin, että hotellilla olisi ollut tarjota asukkailleen ilmaista joogaa aamuisin, mutta näin ei kyllä enää ollut. Hinta oli löytynyt sillekkin. Read moreGenuine Hotels.com guest review
"Fantastiskt läge vid stranden"
Charmigt beachhotell precis vid en härlig strand med långgrunt turkost vatten. Ingen direkt lyx, men det mesta man behöver finns. 5-10 minuters promenad till affärer. De har en bit kvar till amerikansk servicestandard, men var aldrig otrevliga eller ohjälpsamma. Hotellet rekommenderas.Genuine Hotels.com guest review
"5 dagars vistelse."
Trevligt ställe, grymt läge, bra service, trevlig restaurang men servicen endast ok. Fina och rena rum. Klagomålen från tidigare recensioner har uppenbarligen rättats till av hotellet. Möjligtvis städningen något sent efter lunch.Genuine Hotels.com guest review
"Oerhörd potential men trist personal"
Läget var perfekt och hotellet hade en skön spartansk känsla. Rummet var dock lite trist, gardinerna täckte inte fönstret och var inte mörkläggning. Ingen tv ( helt ok för oss). Sittgruppen i rummet var en hård " utomhusbänk", inte optimalt. La Balam ar även en restaurang som drar ner betyget. Oerhört tråkig och ogästvänlig personal, an kände sig inte […] välkommen. Däremot har restaurangen ett fantastiskt läge bara 5 meter från vattnet. Som tur var låg club Fenix precis intill ( annan ägare) där vi spenderade mycket tid och pengar. Ledningen för La Balam behöver byta ut några i personalen och bli bättre på Service, dom kan träna på Fenix :) Read moreGenuine Hotels.com guest review
"Super hôtel, très bien situé et très agréable"
Hôtel très agréable ou l'on se laisse vivre en contemplant la mer ....tres jolie plage, mer turquoise, que du bonheur !!!Genuine Hotels.com guest review
"Excelente excepto x pesimo servicio del restaurant"
Casi todo ha sido estupendo, desde la ubicación, la arquitectura del hotel, habitaciones, precio pero el único y gran inconveniente es el servicio y la actitud de los empleados del restaurante, ha llegado a ser desesperante y frustrante. El mal trato te hace ir a buscar otros centros de consumo fuera del hotel. El resto de los empleados bastante amables, […] fuera de eso es un gran hotel, recomendable para ir cuando viajes a Isla mujeres. Read moreGenuine Expedia guest review
"Bello senza personalita'"
Bello il posto cosi' come la spiaggia adiacente. Rispetto agli ecomostri vicini e' sicuramente meglio inserito nel paesaggio, discreto e armonioso. Piuttosto impersonale il servizio. Disponibile cassaforte nelle camere.Genuine Expedia guest review
Accueil mauvais, staf arrogant, peu qualifié et peu fiable.Chambres vieillissantes et bruyante.Genuine Hotels.com guest review
"Afslappende strand hotel"
Fantastisk strand fås ikke bedre. Dejlig afslappet atmosvære. God restaurant. Poolen mest til for syns skyldGenuine Hotels.com guest review
"Hotell rett på stranden"
Hotellet hadde en flott plassering rett på stranden i rolige omgivelserGenuine Hotels.com guest review
Ci siamo trovati male. Nei letti c'erano peli. La doccia cadevo sul muro invece che in testa. La reception alle 07,00 non c'era. Non lo consiglio.Genuine Hotels.com guest review
"un excelente hotel"
un excelente hotla para relajarse y pasar un rato agradable: lo mejor: la salida del hotel a la playa la playa en q esta hubicado el hotel habitaciones amplias personal amable y respetuoso lo malo: hace falta un televisor o un radio pequeño ya q en isla mujeres por la noche entre semana no hay mucho que hacer asi q seria a mi parecer agradable un televisor. a […] mejorar: yo incluiria en el hotel un plan d todo incluido en general un excelente hotel, buen trato, buen ambiente, excelente limpieza, habitaciones muy comodas Read moreGenuine Hotels.com guest review
"het hotel Na Balam Yoga Oriented Hotel (Isla Mujeres)"
The hotel is conviniently located next to the beach. Ideal place for a good rest.Genuine Expedia guest review
"Dejligt hotel på en dejlig ø"
Vi var meget tilfreds med hotellet. Det har en rigtig dejlig strand. Gode faciliteter som bl.a. dejlig swimmingpool. God morgenmadsrestaurent der ligger med fantastisk ugeneret udsigt til havet. Her er rent og pænt og der er ikke langt til øens centrum. Vi var bestemt tilfreds med vores ophold her. Ps. en swømmetur med delfiner på øens delfincenter, […] kan varmt anbefales. Lej også en golfvogn og ta' en tur rundt på øen i den. Read moreGenuine Hotels.com guest review
Superbe plage, super restaurant, super endroit. Rapport qualité prix excellent.Genuine Hotels.com guest review
"Check out the Spa Offerings!"
07/23/14 JettTravels Morgantown, West Virginia
I didn't stay here, but I walked by everyday on the way to and from town. I couldn't miss the fact that they had a spa and were offering massages on the beach. Finally, toward the end of the week, I checked it out and I am so glad I did! For less than $60 I had a 75 minute massage in a beautiful cabana by the ocean. The only thing I would change is I would have gone for the 90 minute one. If you are using pesos, double check your math. For the first time on my trip, I actually found that using cash gave me a bit if a price break. That was unusual. If you stay here, or if you stay at Mia Reef, don't miss a massage with Julio, here at Na Balam!
07/17/14 krabob15 Grand Rapids, Michigan
Spent 8 days here for our anniversary and everything was better than expected. Service and assistance was always spot on, our room was very clean, balcony and ocean view was fantastic. Food quality and service along with the views from the dining area every day provided the finishing touches to an absolutely great getaway for my wife and I. Very quiet and reserved, and when we wanted to explore this was a perfect place to start from. After a busy day in town (which is a short walk away) or at Punta Sur, Na Balam was the perfect retreat to get away from it all. The beach is outstanding, and you could actually snorkel right off the beach if you wanted. Planning on our next visit already for later this fall. We plan on returning to Isla Mujeres often, and Na Balam will always be our choice.
"Best spot on the island to stay"
07/16/14 ShannonJakoby Dillon, Colorado
Stayed for our 10th anniversary. Great location. A few blocks to town but on the best beach on the island hands down! We drove around the island & explored & decided we had the best place overall. You can walk 50+ feet out into the water & still only be at your knees. Something good to know is that the poolside rooms/pool is across a very small street as the property is split that way, but you do still feel it’s all one. But if you want to be close to the beach be sure & get the ocean view (not really ocean “view” as they sit back aways- but still nice) and if you want to hang more at the pool, get a pool-side, otherwise you’ll be walking across the street everyday. The staff is very attentive, setting up beach umbrellas for you, bringing your food/drinks to the beach, but they also let you “be.” If you like super quiet, be sure to ask for a room as far away from the Pheonix lounge as possible. Live bands on the weekends. We would definitely go back.
"Greatly located Beach Hotel"
07/16/14 EvaDum Dun Laoghaire, Ireland
My husband spent a long weekend at the Na Balam and thorougly enjoyed it. Although the value for money regarding the room is a bit desputable, the nearly private beach and the beach bar where you could take your breakfast looking out to the sea were amazing. Also very conveniently located to the village. Would definitely go there again.
07/13/14 NataliaSmaczny Krakow, Poland
Me and my husband have stayed at Na Balam hotel for 3 nights. We had a terrible experience with rude, unprofessional staff which generally didn't care about anything! The place itself is nice but to have a nice stay you need to have nice and polite staff around you and nice atmosphere. There's none of this in this place. We are very disappointed because it was our honeymoon! What a pity!
"Unprofessional, rude and deceptive staff"
07/13/14 TomaszTasty Krakow, Poland
This is to describe the set of events which happened 24 June 2014 in Isla Mujeres. My name is Tomasz Smaczny and I and my wife arrived in Na Balam hotel in Isla Mujeres on Saturday, 21 June 2014 with our rental small Chevrolet car. We reported at the reception, and inquired where we should park our car so it is safe and legal. We were told by a receptionist that we can park anywhere in the street in the proximity of the hotel, and our car will be safe, because there is security staff watching the area and the street, 24/7. So we did. Three days later, 24 June in the morning, we saw the police officer and a car carrier taking our white Chevy. What I learnt was that the police got a notification from the hotel security staff that our car was abandoned. I got to the police station and after my clarification I was given a fine of 159.43 MXN with 50% discount and also was asked to pay a full price to the car carrier of 1800 MXN. In the meantime my wife Natalia went a hotel manager and asked her for help me with the translation and to pay all costs. Natalia was speaking to a lady, who refused telling her name, yet she found out her name was Adely Vega. She refused to take any responsibility and also refused to give a helping hand in this difficult situation. Literally she turned around and walked away. Then I called this lady and asked for help and specifically for someone from hotel staff to come over to the police parking lot and station to help me in communication and also to pay a bill for a car carrier. I was told that the hotel management does not feel responsible for what happened and it is entirely my problem. After I then asked her about her position in the company and her name she simply hanged up. We then spoke to GM – Mr Francisco Rello. After presenting our case, he apologized and felt sorry for what had happened. He also took a receipt for the biggest chunk of the entire cost (car carrier) and promised to deal with it. He nor anyone from hotel ever replied. We felt completely hopless and cheated.
07/11/14 Nellie S Lakewood, Colorado
My niece and I wanted a Caribbean style vacation with a beautiful white sand beach, warm aqua water, and the right amount of creature comforts to feel spoiled without breaking the bank. Na Balam beach hotel was just the right destination! The room on the ground floor had a private patio that led right out to the beach. The restaurant also on the beach served lunch and drinks directly to our umbrella covered lounge chair. The continental breakfast perfect, with delicious fresh fruit, home baked bread and mouth-watering fresh squeezed orange juice. The room was very clean as was the entire resort. All of the staff were super friendly -especially the front desk who helped make sure the air conditioner was working. The town was a short walk away but the people we met at our hotel, combined with the beautiful environment, made us glad we had chosen Na Balam resort. I will definitely return!
"Badly Treated and disappointed"
07/11/14 yoginina Durham, North Carolina
This hotel's managerial staff is rude and disorganized. Front desk was crowded with folks full of complaints, about being over-charged (I was charged 2x and refused refund), wrong room, keys, no service for tourism! Food is mediocre and the peace of Yoga is not evident here. What a shame for this beautiful place on earth and sea I have been visiting for over 20 years! Total bummer.
"Beautiful & Peaceful Zen experience"
07/08/14 ComeBackGal37 New York City, New York
My friend and I stayed here on our last night in Isla Mujeres and could not have asked for a better way to end our trip. Such a beautiful & calm sanctuary. The room was perfectly bare-bones-- with no TV which was lovely. The high-thatched roof was reminiscent of an Indonesian resort. The shower and bathroom were top-notched and high-end spa-quality. Unfortunately we weren't able to take a yoga class here, but hope to next time. The section of Playa Norte that Na Balam is situated on is the most beautiful part where the beach makes a gentle right turn into the ocean-- not as crowded as some of the other hotels down towards the ferry dock. I also highly recommend eating in the hotel's restaurant. The fish tacos were AMAZING. Would definitely stay here again!
07/08/14 Laura S Arlington, Virginia
Just returned from a lovely 4-night stay at Na Balam. The hotel is ideally located on the best part of the beach on Isla Mujeres and is within walking distance to all the bars and restaurants so no need for a golf cart unless you are venturing further afield. As this is the best swimming/lounging beach on the islands the island tour boats (small) start weighing anchor each day around 11am and are gone by 3pm, this is not a problem as there is room for all but just something to be aware of. We had an ocean front room with a plunge pool. The room was clean and basic, there aren't any frills here folks, i.e. no TV. I loved the plunge pool and would have loved it more if the Jacuzzi jets were working but they were not nor did they work on either unit beside ours so I assume the same is true across the board. Thankfully, the AC did work well so we were nice and cool at night. The restaurant consistently put out tasty food and the bartender makes a delicious margarita. The wait staff were all friendly and attentive, but attentive on island time so go into it with that in mind. If, and hopefully when, we go back to Isla Mujeres, we will definitely stay at Na Balam.
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