All hotels in Isla Mujeres, Quintana Roo, Mexico
1 room, 2 adults
You can collect Hotels.com® Rewards nights here
Calle Zazil Ha No 118, Isla Mujeres, QROO, 77400, Mexico, ‏‎800-491-6126
Best Price GuaranteeBest Price Guarantee on hotel bookings. If you find a better price on exactly the same stay elsewhere we’ll match it
3.7 / 5Good

Score breakdown (from 98 reviews)

Average rating for:

  • Cleanliness
    4.0
  • Service
    3.6
  • Comfort
    3.6
  • Condition
    3.7
  • Neighborhood
    4.4

The following English reviews were posted by hotels.com guests from other countries:

2.0 / 5Fair
"Poor value for money"
We had booked to stay for 5 days but stayed for 3. We had hot water for half a day. The restaurant staff constantly got orders wrong, or you didn't get anything. They were rude and showed no interest. The breakfast was an example of how to save money, cut costs. We were served 3 half slices of toast for 3 of us, If we asked for more we were charged. drinks and food are massively overpriced. Rooms are scruffy and tired. Building and decorating going on around us on the beach. The only highlight were the reception staff who were both fantastic, very friendly and helpful. We notified management that we had no hot water on the first day in the room, 3 days later it was rectified. do yourself a favour go else where.
Genuine Expedia guest review
Other trip Dec 28, 2014
Jay
GB
4.0 / 5Excellent
"Na Balam for the weekend"
Overall the stay was good, Room was huge, would have been nice to have a small refrigerator in the room to keep the drinks cold. Don't expect a HOT Shower, warm at best. Best beach on the island for sure!! Bar staff was accommodating when we required ice for our small beach cooler to keep the beers cold. We have been to Isla Mujures 7 or 8 times, this was just a 4 day weekend getaway. I would rate Na Balam 7 out of 10 DFR
Genuine Expedia guest review
Other trip Oct 14, 2014
Tacman
CA
3.0 / 5Good
"Cleanliness but need maintainance"
Good hotel but rooms are expensive but not confortable and well maintain. My a/c was broken and water came in from the windows when raining.
Genuine Hotels.com guest review
2 night trip May 31, 2014
A Traveler
MX
2.0 / 5Fair
"Disappointing stay in Isla Mujeres"
We booked an ocean front room with two double beds. Arrived to find that we had a room facing the ocean (not really a view) with just one bed. Have been told that this is normal. The manager couldn't care less that we were two travelers who were not interested in sharing a bed, particularly one that small. Restaurant food horrible, bland, boring and pricey. Rooms look a heck of a lot nicer in pictures than in reality.
Genuine Expedia guest review
Other trip May 7, 2014
Kelly
CA
5.0 / 5Outstanding
"Great stay in Isla Mujeres"
We stayed in here last December, the hotel was very nice, it’s the best location to see the famous sunsets from Isla Mujeres. It was such a lovely stay. The service is great!
Genuine Hotels.com guest review
2 night romance trip Dec 15, 2013
A Traveler
GB
5.0 / 5Outstanding
"Relaxing and beautiful!"
I had been to Na Balam before for a two night stay back in 2007 and this time I was back with my husband for 5 nights. It has a gorgeous setting and it is very rustic. My partner went for his diving qualification so I spent a lot of time on the beach where the staff of Zazil Ha (the restaurant attached to the hotel) take very good care of their clients. Our hotel room was very clean, very basic (no tv) and we loved it that way. The water pressure was not very strong but strong enough. There are beautiful plants everywhere around and hammocks if ever you are tired of the beach. It is not a big hotel which is what we were looking for and for more dollars you have the option of a room with a beach view. We did not have that and it was still wonderful as the other rooms surround the beautiful pool area. When we go back to la Isla Mujeres we will certainly go back again to this hotel. Also, the restaurant offers very good and fresh food. We compared their prices with another restaurant not too far and they were comparable so we decided to eat at Zazil Ha for the rest of our stay. Thank you!
Genuine Hotels.com guest review
5 night romance trip Jul 3, 2013
Lisa
CA
4.0 / 5Excellent
"Best in the Riviera Maya"
Best beach in Isla Mujeres. Definitely get a floating cushion because the water is calm and shallow so it is like being in a natural pool; that way you can tan as you float in the water. Best experience of our trip to the Riviera Maya this year by far (4 hotels in different areas were visited). The restaurant has a cuban band around 6:00 PM on Sundays and there are people dancing on the deck, it is great! So if you happen to be there on a Sunday, don't miss this. Personel is attentive and caring; if there is a problem they are there right away to help. Sea food in the island is super fresh and delicious. Very basic rooms, but it has everything you need, including air conditioning that is in good working order and they are spacious. The only problem they have at this hotel is the hot water, the system does not function properly (they'll explain how to make it work better if you ask); however that was not a big deal for us as it is very warm in April and a cold shower is refreshing.
Genuine Expedia guest review
Other trip May 13, 2013
Minerva
CA
5.0 / 5Outstanding
"Very recomended"
The hotel has the best beach in isla, is so quiet, service is very good as well as the food. I also recomend the bar , good music and drinks
Genuine Hotels.com guest review
1 night romance trip May 4, 2013
A Traveler
MX
4.0 / 5Excellent
"Amazing, quiet, and relaxing island!!!"
Best beach on the whole island!!! If you are wanting to relax and have the beach right outside your door, this is the place for you!!!
Genuine Expedia guest review
Other trip Mar 31, 2013
A Traveler
CA
4.0 / 5Excellent
"Beautiful location off the beaten track"
Fantastic, peaceful location on a beautiful lake. Staff are very professional, polite and helpful. Rooms are in good, clean condition. However, the grounds could be better presented and maintained.Really enjoyed using the free equipment including kayaks and pedalo. Food was nice and not too pricey.
Genuine Expedia guest review
Other trip Sep 6, 2012
A Traveler
GB

The following reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Mejor Zona de Isla Mujeres."
Nos Encanto. Hotel sencillo y una zona de Poca Madre!!!
Genuine Hotels.com guest review
2 night family trip Aug 10, 2015
Carlos
MX
1.0 / 5Poor
"Pessimo"
Horrível! Escolhi o hotel, devido a avaliações no tripadvisor, porém não consegui ver pontos positivos no hotel! Wifii só na recepção! A conta do bar não é ligada ao hotel, então tínhamos que estar com dinheiro para pagar, o quarto fede muito!!! Quando chegamos, fizemos o check in e queríamos um banho, entramos no quarto e estávamos sem água, quando voltamos à recepção, avisaram que havia estourado um cano. Pq não avisaram no momento do check in? 2 minutos antes??? Piscina e jacuzzi sujas, não há bar para atender a piscina. O quartos pool view são do outro lado da rua, não possuem telefone ou frigobar. O café da manhã não é buffet e o hotel da como cortesia o mais simples do cardápio do restaurante, que vem frutas 4 torradas pequenas e uns bolinhos. Muito fraco! Tudo isso em uma única diária! Simplesmente não da! Não recomendo.
Genuine Hotels.com guest review
1 night business trip Jun 10, 2015
A Traveler
BR
4.0 / 5Excellent
"Great place on playa norte"
At arrival we were asked to move to another hotel because of overbooking - we declined and fortunately they found us a room. The breakfast is served in the really nice restaurant right on the beach. Breakfast is simpel - fruit, bread and juice but ok. Our room #27 was with poolview - but only a peak. The room was really big, with great beds and very clean. It was very dark though, maybe also because of the dark strawroof. The AC was a bit noisy. We were very satisfied with the location on the beach - it's not overcrowded like other parts of playa norte. The are big sunmatresses on the beach and the service is excellent.
Genuine Hotels.com guest review
7 night romance trip Mar 28, 2015
Heidi
DK
4.0 / 5Excellent
"bestes preis-leistungsverhältnis am playa norde"
Große saubere zimmer, einfache einrichtung. Lage zum norde-strand und in den ort top. Frühstück inbegriffen aber nur basic. Negativ: kein safe, kein kühlschrank, kein wifi im zimmer.mit 160 euro für zimmer mit poolblick zu teuer insgesamt aber das hotel mit bestem preis-leistungsverhältnis in dieser lage
Genuine Hotels.com guest review
1 night romance trip Mar 16, 2015
A Traveler
DE
5.0 / 5Outstanding
"1 met de natuur"
Super Vakantie,Weg van de drukte minpunt,voor goed ontbijt zul je moeten bijbetalen.
Genuine Hotels.com guest review
2 night romance trip Feb 16, 2015
A Traveler
NL
2.0 / 5Fair
"ホテル前のビーチは最高!"
ホテルのエリアが道路を挟んで2つにわかれており、私たちが宿泊した部屋はビーチとは逆の部屋でした。 その部屋はとても薄暗くて陽当たりも悪く、夜は蚊がいてぐっすり寝れず、あまり居心地がよくなかったです。ただ、ホテルの前のビーチはとても綺麗で素晴らしかったので、また次回行くとしたらビーチ側の部屋に宿泊したいです。
Genuine Hotels.com guest review
2 night romance trip Jan 13, 2015
A Traveler
JP
4.0 / 5Excellent
"La mejor playa"
Excelente ubicacion frente a la playa. Lindos jardines con piscina y jacuzzi. El cuarto muy amplio. Falta blackout por lo que nunca esta oscuro. El restaurante muy caro y su personal no muy amable.
Genuine Hotels.com guest review
4 night family trip Jan 11, 2015
A Traveler
PE
4.0 / 5Excellent
"sejour agreable"
hotel bien situé, chambre vue mer tres bien, grande et bon confort personnel de l'hotel tres bien plage belle et agreable malgré beaucoup de monde et nombreux bateaux qui viennent jeter l'ancre juste devant bemol : eau chaude un peu aleatoire et petit dejeuner vraiment trop "mediocre" et leger pour ce bel hotel, personnel du restau debordé et pas très chaleureux malgré cela le restau est de qualité
Genuine Expedia guest review
Other trip Jan 15, 2015
A Traveler
FR
4.0 / 5Excellent
"Hotel Na Balam"
2 nights stay. Nice location, nice rooms, nice beach. Quiet at night. Try it!
Genuine Hotels.com guest review
2 night romance trip Nov 12, 2014
Joakim
NO
5.0 / 5Outstanding
"Paraíso tropical"
Excelente playa!!! De las mejores en Quintana Roo
Genuine Expedia guest review
Other trip Sep 23, 2014
Luis
MX
4.0 / 5Excellent
"Hotel sympathique"
bel hotel petite piscine avec un Grand jacuzzi à côté très agréable mais le meilleur c'est la plage eau cristalline on a pied super loin dommage en début en fin de matinée et après-midi beaucoup de bateaux mais c'est la meilleure plage que j'ai vu au Mexique jusqu'à présent. La petite piscine dans la chambre très sympathique. Ce n'est pas un hotel de luxe mais je le recommande.
Genuine Expedia guest review
Other trip Aug 20, 2014
Kyiara
FR
3.0 / 5Good
"increíble ubicación pero hotel descuidado"
La playa del hotel es maravillosa. Pero las habitaciones están bastante de s cuidadas y el restaurant tiene n servicio terrible. Ya no es parte del hotel y atienden mal a los huéspedes.
Genuine Hotels.com guest review
1 night business trip Aug 2, 2014
Mariano
MX
1.0 / 5Poor
"Lurad!"
För 1000 kr per natt så förväntar man sig ett okej hotel. Detta är så långt ifrån det man kan komma. Vårt rum luktade extremt mycket mögel så att det stack i ögonen. Dagen efter bad vi om att få byta trots att vi bara stannade 2 nätter. Det ena vi tittade på luktade lika skarpt och det andra var okej men bara okej. Tydligen verkande som på receptionisten att det var ett vanligt problem med de rum som låg på nedre plan vid poolen, han skämdes det såg man.Hotellet ser ingenting ut som på bilderna och verkligen inte värt pengarna. Frukosten är ett stort skämt och vi valde att skratta istället för att gråta. Man får 1 glas juice, kaffe,liten frukttallrik och 2 torra (rostade) skivor bröd med marmelad. Allt annat får man köpa till. Detta förstörde faktiskt en del av vår bröllopsresa och är så glad att vi bestämt oss för att bara stanna 2 nätter. När du inte kan sova pga mögellukt så är någonting fel, riktigt fel. Service var ok om jag ska säg något positiv.
Genuine Hotels.com guest review
2 night trip May 16, 2014
Sofia
SE
5.0 / 5Outstanding
"Personal muy amable"
Muy bien atendido
Genuine Hotels.com guest review
4 night family trip May 1, 2014
Cornelio Martínez
MX
3.0 / 5Good
"Sejour agréable sans plus"
Nous avons séjourné 3 jours dans cet hotel avec nos 2 filles. L'hotel est correct. Des chambres propres, un peu sombres malgré la déco toute blanche. Le personnel du restaurant n'est pas très aimable et les petits déjeuners pas très copieux. La plage est très belle. Un hotel 3 étoiles correct.
Genuine Hotels.com guest review
3 night family trip Aug 18, 2013
A Traveler
FR
4.0 / 5Excellent
"Emplacement exceptionnel"
séjour agréable dans cet hôtel aux grandes chambres en bordure de plage. le service était gentil mais une aide pour les bagages à l'arrivée aurait été bienvenue. j'y retournerai avec plaisir, la plage est jolie et la proximité avec le village un vrai plus. coucher de soleil superbe.
Genuine Hotels.com guest review
2 night family trip Jun 12, 2013
A Traveler
FR
4.0 / 5Excellent
"Wohl schönste Anlage am schönsten Strandabschnitt"
Sehr schönes Hotel mit Flair und sehr ruhigen gemütlichen Strandbereich. Flach abfallender Uferbereich mit vorgelagerten Yachten. Kontinentales Frühstück etwas mager (1ne Tasse Kaffee, 2Scheiben Toast & Marmelade, 1 O-Saft oder Obst). Downtown läd abends zum flanieren ein. Richtig nett mit sehr viel Scharm! Besonders empfehlenswert Golfcart anmieten. Preis im Hotel für 24h - 60US$. Für jedermann zu händeln-macht sehr viel Spaß und für Inselerkundung sehr zu empfehlen!
Genuine Hotels.com guest review
Romance trip Jun 1, 2013
MK
DE
4.0 / 5Excellent
"Relaxing and beautiful hotel on a paradise beach"
I had a really nice stay at this hotel. I stayed at one of the best rooms with an ocean view and really enjoyed the yoga classes in the morning. I have to admit the restaurant that is connected to the hotel is not that great. The food is good, but I find it too expensive and the service is a bit slow. But it's another bar/restaurant very close to the hotel which is better priced and more lively for the evenings. The hotel has a great location at an amazing beach and the service is quite good. I highly recommend the yoga classes (vastu yoga) that they organize.
Genuine Expedia guest review
Other trip May 20, 2013
A Traveler
MX
3.0 / 5Good
"très bon emplacement au bord d'une très belle plag"
cadre très agréable au coeur du bourg principal de l'ile Mujeres, mais dans un endroit calme donnant sur la plage Nord de l'île. cette plage est la plus belle de l'île (sable blanc, pente très douce,cocotiers,exposition Nord/Ouest)
Genuine Hotels.com guest review
1 night trip Apr 4, 2013
A Traveler
FR
1.0 / 5Poor
"cerca del casco historico y del mercado"
no muy buena ya que no hay tv, el internet es solo en el lobby, desayuno es muy limitado; solo jugo y cafe
Genuine Hotels.com guest review
2 night romance trip Mar 25, 2013
A Traveler
VE
1.0 / 5Poor
"יכול להיות יותר טוב"
המלון ברמה בינונית הריהוט בחדרים ישן אין טלוויזיה ואין מקרר וזה די מבאס המיקום מעולה והשירות היה מעולה
Genuine Hotels.com guest review
3 night romance trip Mar 4, 2013
המאוהבים
IL
1.0 / 5Poor
"סתם יקר ולא שווה את הכסף"
ביחס למלון שלוקח מחירים כאלו מלון גרוע שירות גרוע ביותר ארוחת הבוקר מינימלית ביותר (צנימים פירות וקפה) בחדרים אין כלום חוץ ממיטה בלי טלוויזיה בלי מקרר אין wifi בחדרים רק בקבלה
Genuine Hotels.com guest review
2 night trip Mar 3, 2013
שלומי
IL
4.0 / 5Excellent
"Oivalla paikalla North Beacilla"
Erittäin miellyttävä ja siisti hotelli erinomaisella paikkalla rannalla. Upea hiekkaranta, jonne saa aurinkopedin sekä varjon. Myös juomat tarjoillaan rannalle. :) Hinta oli mielestäni kuitenkin suhteellisen korkea, sillä hotellin taso yleisesti ei ollut mitenkään erityinen. Huoneeseen kuulunut mannermainen aamiainen oli melko turha. Ennemmin jättäisin sen nyt ottamatta huoneeseen ja lähtisin keskustaan aamupalalle. Aiemmin lukemistani arvosteluista ymmärsin, että hotellilla olisi ollut tarjota asukkailleen ilmaista joogaa aamuisin, mutta näin ei kyllä enää ollut. Hinta oli löytynyt sillekkin.
Genuine Hotels.com guest review
3 night romance trip Jan 29, 2013
A Traveler
FI
4.0 / 5Excellent
"Fantastiskt läge vid stranden"
Charmigt beachhotell precis vid en härlig strand med långgrunt turkost vatten. Ingen direkt lyx, men det mesta man behöver finns. 5-10 minuters promenad till affärer. De har en bit kvar till amerikansk servicestandard, men var aldrig otrevliga eller ohjälpsamma. Hotellet rekommenderas.
Genuine Hotels.com guest review
2 night family trip Nov 13, 2012
A Traveler
SE
3.0 / 5Good
"5 dagars vistelse."
Trevligt ställe, grymt läge, bra service, trevlig restaurang men servicen endast ok. Fina och rena rum. Klagomålen från tidigare recensioner har uppenbarligen rättats till av hotellet. Möjligtvis städningen något sent efter lunch.
Genuine Hotels.com guest review
4 night romance trip Jan 9, 2013
John
SE
4.0 / 5Excellent
"Oerhörd potential men trist personal"
Läget var perfekt och hotellet hade en skön spartansk känsla. Rummet var dock lite trist, gardinerna täckte inte fönstret och var inte mörkläggning. Ingen tv ( helt ok för oss). Sittgruppen i rummet var en hård " utomhusbänk", inte optimalt. La Balam ar även en restaurang som drar ner betyget. Oerhört tråkig och ogästvänlig personal, an kände sig inte välkommen. Däremot har restaurangen ett fantastiskt läge bara 5 meter från vattnet. Som tur var låg club Fenix precis intill ( annan ägare) där vi spenderade mycket tid och pengar. Ledningen för La Balam behöver byta ut några i personalen och bli bättre på Service, dom kan träna på Fenix :)
Genuine Hotels.com guest review
3 night family trip Jan 11, 2013
A Traveler
SE
5.0 / 5Outstanding
"Super hôtel, très bien situé et très agréable"
Hôtel très agréable ou l'on se laisse vivre en contemplant la mer ....tres jolie plage, mer turquoise, que du bonheur !!!
Genuine Hotels.com guest review
1 night family trip Jan 9, 2013
A Traveler
FR
4.0 / 5Excellent
"Excelente excepto x pesimo servicio del restaurant"
Casi todo ha sido estupendo, desde la ubicación, la arquitectura del hotel, habitaciones, precio pero el único y gran inconveniente es el servicio y la actitud de los empleados del restaurante, ha llegado a ser desesperante y frustrante. El mal trato te hace ir a buscar otros centros de consumo fuera del hotel. El resto de los empleados bastante amables, fuera de eso es un gran hotel, recomendable para ir cuando viajes a Isla mujeres.
Genuine Expedia guest review
Other trip Jan 14, 2013
A Traveler
MX
4.0 / 5Excellent
"Bello senza personalita'"
Bello il posto cosi' come la spiaggia adiacente. Rispetto agli ecomostri vicini e' sicuramente meglio inserito nel paesaggio, discreto e armonioso. Piuttosto impersonale il servizio. Disponibile cassaforte nelle camere.
Genuine Expedia guest review
Other trip Aug 31, 2012
Sarah
IT
4.0 / 5Excellent
Genuine Expedia guest review
Other trip Dec 31, 2013
A Traveler
US
5.0 / 5Outstanding
Genuine Hotels.com guest review
1 night trip Sep 30, 2013
A Traveler
MX
4.0 / 5Excellent
Genuine Hotels.com guest review
2 night family trip Aug 20, 2015
LAURENT
FR
5.0 / 5Outstanding
Genuine Hotels.com guest review
4 night family trip Jul 20, 2015
Marlene
SE
5.0 / 5Outstanding
Genuine Hotels.com guest review
5 night family trip Dec 14, 2014
Carina
SE
3.0 / 5Good
"Top Location, schlechtes Personal,"
Genuine Expedia guest review
Other trip Dec 9, 2013
A Traveler
DE
5.0 / 5Outstanding
Genuine Hotels.com guest review
4 night romance trip Aug 19, 2013
A Traveler
MX
4.0 / 5Excellent
Genuine Venere guest review
Other trip Dec 23, 2012
A Traveler
FR
4.0 / 5Excellent
Genuine Hotels.com guest review
6 night trip Aug 17, 2012
A Traveler
CA

TripAdvisor reviews for Na Balam Beach Hotel

Overall rating:Based on 613 traveler reviews

Most recent traveler reviews:

Overall Rating
"Could be amazing - disappointing staff let it down."
08/21/15 bagginsofbagend Washington DC, District of Columbia
Ended our trip in Mexico here. Sadly it was quite a step down from the previous two hotels we stayed at. It started well when we arrived at a beautiful reception (around 4pm), but quickly soured when we were ignored by the front desk staff, who was on the phone. OK, no problem. We patiently waited with our bags til he was done. After he hung up the phone he proceeded to ignore us (there was no-one else around, we were right in front of him). We said hola, nothing. My husband finally said we were there to check in, and he said OK and started checking us in, still no hello or welcome. Strange but we were willing to overlook it. Unfortunately that continued all the days we were there - front desk staff would never greet us, and barely responded when we greeted them (the woman was slightly more responsive). He kind of pointed out our room to us (upstairs near the lobby) and left us to it - no question if we needed help with bags. The hotel is beautiful, but sadly kind of neglected. There is only wi-fi in the lobby and restaurant. Staff failed to tell us there was a small room with fans just off the lobby we could also use - we found it ourselves after a day or so (you will be bitten by mosquitoes in the lobby if you stay more than a few minutes). I asked about the yoga - a main reason we booked the hotel. Was told "Oh, the yoga teacher just left.... maybe there will be some on Sunday, I don't know." (We were leaving Monday am). Great. They also told us nothing about the pool/spa (which was the other side of the road to our room, so we didn't find it for a couple of days), restaurant hours or any local activities. Just gave us a piece of photocopied paper with a map of the hotel. There is no local guest info in the rooms at all, so you need to do all your research of the local area online, which of course you must go to the lobby to use....! The room itself is very sparse. Clean, and the housekeeping staff did a great job most of the time and were much friendlier (the 'make up my room' sign blew off the door every time you put them on the handles, so a couple of times they did not come). However, zero personal touches, local artwork or anything slightly homey about the room. Basic white sheets, wood furniture and (beautiful turquoise tile!) floor. TV, but no fridge which was extremely frustrating since you obviously want cold drinks in Mexico! The breakfast was alright. Cut up fruit (sometimes less than ripe) and a few pieces of bread or cake, with tea and juice. The restaurant staff are nice, and the place is clean and has a fantastic setting on the ocean. They seem to do bar service out to the beds and palapas outside, but we were not sure if you had to rent them as a hotel guest (again never explained!) so we did not use them. I specifically requested a hammock outside the room when booking, and they obviously didn't read that request - i never had a response. It did appear that no rooms have hammocks any more (unlike the photos), the only hammocks we saw were two extremely ratty spreader bar ones by the pool that you couldn't sit in without touching the floor. It's a shame, as more hospitable staff, a few artistic touches, wi-fi in rooms and a fridge could make this hotel something really special. It is a fantastic location right at the tip of Playa Norte and the buildings are gorgeous. It really would not take much to bring it up to a fantastic level. The beach is really gorgeous and shallow right up to about 50' out, you can swim about 30' out. If you snorkel over by the pier toward Mia you will see some colourful fish. We also saw a cool ray in the shallow waters.
Overall Rating
"Supremely Relaxing"
08/17/15 tristramboris
Everything was excellent at Na Balam. Wonderful staff, gorgeous beach (or was it gorgeous staff and wonderful beach, either way good news!) clean room and facilities and a really cool yoga class from Lal. This is an excellent place to escape and the negronis were really good too. The hotel also has the quietest, best keep beach on Playa Norte. Stay at Na Balam!
Overall Rating
"Perfect place to be in the beach in Isla Mujeres"
08/16/15 ggarcia1111 Guadalajara Metropolitan Area, Mexico
This place is very good, specially if you go with kids. The sea seems like a giant pool, went to the Na Balam Beach Club and the food and drinks were delicious. When in Isla Mujeres spend your day here. The service is good, not very fast but you are in an island after all. Life goes very slow and it should.
Overall Rating
"Lovely place to relax, excellent food and friendly staff."
08/11/15 Sandlacor Mexico City, Mexico
Na Balam is charming in its simplicity and calm atmosphere. The staff were friendly but discreet, not at all pushy which is sometimes the case with beach waiters. The location on the heavenly Playa Norte could hardly be better and if you cross the street to the back area of the hotel you find a refreshing pool and hot tub, in a quiet lush tropical garden. The rooms are impeccable, tastefully decorated, AC silent, and the bathroom shower pressure was fantastic. The food and cocktails at the Zahiil Resto were top notch and unpretentious with a kitchen run by a friendly Italian chef who clearly knows Mexico and its cuisine inside out. A three block walk takes you to the liveliest side of Isla Mujeres, buzzing with bars and places to eat. No complaints whatsoever about this hotel, would return any day.
Overall Rating
"Gorgeous setting, very clean, good service!"
07/30/15 Jann01 Cave Junction, OR
We stayed four nights for the primary purpose of swimming with the whale sharks. Our boat picked us up right in front of the resort. We waded out through the swimming area and hopped on. We swam with TONS of sharks- amazing! The resort is on a stunning beach with a good area to swim. The rooms were clean and neat with great AC and fans - needed in the heat and humidity. Good service and good food in the restaurant. Easy walk into the main part of town. We would definitely stay here again.
Overall Rating
"Romantic couple's getaway!"
07/23/15 Kelsey B Tyler, Texas
Stunning! Highly recommended for straight relaxation. Beautiful beach! So much exotic wildlife everywhere you look! Love this hotel! Fun music, welcoming atmosphere. Extra clean/private/romantic! I hope to visit again very, very soon!
Overall Rating
"Absolute best hotel and beach on Isla!"
07/20/15 david h Rabun Gap, Georgia
We've been to Isla 4 times and stayed at Na Balam 3 times - and we love everything about Na Balam: it's quiet, absolutely beautiful, wonderful food and drinks, awesome, helpful staff, and simple, comfortable accomodation. It is our go-to hotel and wouldn't stay anywhere else on the island. From our experiences I was suprised to read any negative reviews at all, but when I looked into them it seems that the main complaint was about the rooms. The rooms are very simple and basic - but very comfortable. You have to keep in mind that Na Balam is a yoga retreat center as well as a gorgeous Caribbean hotel, so the aesthetic is simple and quiet. In the rooms expect a great bed, cold AC, simple but comfortable bathroom and shower, closet, safe, chest of drawers. No TV. So if you are looking for material luxury Na Balam is not the place. But if you are looking to forget the world, spend dreamy days on a perfect beach, and returning to your room at night for a refreshing shower and a great night's sleep, Na Balam nails it. The beach is absolutely stunning: white sand and stays shallow for at least 50 yards out - up to your waist at most. Perfect for lounging in the warm, crystal clear water and for playing with young kids. The food in the restaurant (named Zazil-Ha) is fantastic. Food and drink service on the beach. Grab a bed and an umbrella and set up shop in paradise. FYI, wi-fi is only available in the restaurant and the lobby lounge. Like I said - come to Na Balam to unplug. You won't regret it! Insider's tips: they don't advertise the all-inclusive, but if you do what we do and just stay there and eat and drink on the beach all day, the all-inclusive at $60 USD a day per person is a great deal. Have a simpe breakfast, a lazy beer after a long mid-morning swim, some delicious fresh fish tacos on the beach for lunch with a margarita or two and it has paid for itself before dinner. Also, get the door-to-door service to and from the airport - you actually save money over trying to arrange it yourself by snagging your own taxis.
Overall Rating
"Absolute BEST beach on the entire island! Great location!!"
07/13/15 iJenNaustin Austin, Texas
Just got back from a week on this island for the first time. We were a family of 4. We had reservations for Mia Reef for three days and then moved across the bay for 4 days at Na Balam. We are so glad we experienced a BETTER hotel and much better beach! Pro's - 1. Location: PERFECT. (with the currents, zero sea weed in front of this property) 2. Rooms: Clean, nice, big - wonderful AC! 3. Price: Great value! 4. Beach - is the absolute BEST on the entire island! Con's - Rooms: 1. Limited towels for some reason. We were 4 guests, and kept getting only 2 towels upon cleaning and would ask for 2 more each day. But, they happily accommodated! 2. The beds seem old and not comfortable. I bet it's five years past the time for a mattress upgrade. But, we survived. 3. No mini-fridge. That would be so nice to stalk our own beverages and cold water! We mistakenly went to the highest priced "all inclusive" property directly across the cove (Mia Reef). We spent way, way too much for the "ok" food and not that great of a beach front. When we transitioned over to Na Balam, all was better. It's a no frills kind of place, but we felt safe, secluded and private. The beach was way better, and the property had a nice boutique feel. The check in was kind of funny, though. Aside from being under construction for the lobby/check in desk, they could not find my reservation. Thankfully, I had printed the email FROM them to present as evidence. All was fine. We got the Ocean-view with Double beds that I had booked, but I wished we had a different building - or second level room. We were in unit #2, ground floor. - corner unit Not that big a deal, though. My family of 4 participated in a Yoga class, hosted by Lori, on the property. She was so fabulous for us being first timers. When we saw the pool the first day, it was super merky and looked kind of gross honestly. So, we weren't tempted to jump in nor didn't go back to try it out. However, when we saw it after the Yoga class, it was clearer. Not sure if they treated it, or not. We didn't try the hot tub, either. Overall, this place had a comfortable, safe, laid back vibe. I would stay here again - and would definitely recommend to others! The beach and water was pristine! Hotel staff were super nice and accommodating.
Overall Rating
"Vacation 4th July"
07/05/15 Cee t
I enjoyed my stay. I try to have an open mind wherever I go and I believe you create your own fun. I have met some great people during my stay. I love the fact that the people around the north beach are tourist and locals. This is the kind of area I like for vacations. The water is beautiful and you can cool off in the pool as well
Overall Rating
"Very convenient and lovely for families"
07/02/15 endangered Key West, FL
We stayed here with our two boys (10 and 14) and had a great experience. The room was overlooking the garden and the boys could easily roam the beach and go get snacks from the restaurant on their own. The beach here is gorgeous and very safe and the room was very comfortable and clean (and large). Shower was warm and the food at the restaurant was fine.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews