"Overpriced, little comfort and lack of service"
Upon check-in I asked for payment to be split between corporate account and personal credit, since I stayed two nights for work and my family joined me for the holiday week. I was told this was not a problem and went to lengths to ensure it was handled correctly. It wasn't. I called and finally after getting someone on the phone. I was told that since […] I booked through Expedia, I would have to deal with them. I asked why this was not presented to me at check-in, and was put on hold and no one returned. I waited on hold so long it forced me over to another line which just rang and rang. Obviously, the staff does not want to answer my questions or help. She even admitted there was a note on my account to split payment. As for the room, just mediocre. They're nice and big, and the place is convenient to downtown, but the beds and bedding were that of or less than what you would find at a 2 star hotel. Valet was great and most of the staff were pleasant and helpful, except when it comes to an handling an issue, I suppose. Read moreGenuine Expedia guest review
"Okay nothing special"
After reading previous reviews I was expecting to be blown away by this hotel and sadly I wasn't. The hotel was very bland, nothing special about it. You hear everything from the rooms next to and above you. Everytime someone above you walked across the floor you could hear every step. Feels like your just in a tiny efficiency apartment for the night. […] Nothing about it was relaxing and the great weekend getaway we ha hoped for. Won't be staying here again unless it's the only option left! Read moreGenuine Hotels.com guest review
"Amazing architecture, great location, poor staff"
This is a wonderful hotel - the facilities are exceptional, the room size is amazing and the "feel" of the architecture and design (a great fusion of historical and modern) really makes this an excellent hotel. The problems are twofold - the staff and the beds/pillows. When we arrived (at 6:30 pm) there was no one at the front desk. The desk phone had […] been pulled out and put on the counter with a sign that said "Be right back; if there is an emergency please dial "0"." Our family waited for over 5 minutes thinking the individual would really "be right back" and I'm trying to learn patience. When I dialed "0," I realized they would never have come unless I dialed as they were next door and their explanation was "there aren't many people tonight so we were just hanging out together." They were cold and not helpful at the check in. Later at the check-out, a young man couldn't be interrupted from playing games on the hotel computer to even look up. Then when he did he received a text and ignored us while he texted. Needless to say, the hotel staff was dismal. Finally, the beds weren't very comfortable - and I'm not comparing them to a stay at a Ritz Carlton or even a Marriott, but they aren't comfortable compared even to a Hampton Inn or Hyatt Place. Even worse, the pillows were so flat that I believe you can probably buy better ones from a dollar store. In summary, great hotel in regards to structure, architecture, and design - but a bad experience otherwise. Read moreGenuine Expedia guest review
This hotel was awesome! The rooms were spacious and clean. The hotel was very quiet. At sometimes it felt like we were in the building by ourselves. I wish they had a bar or cocktail lounge available. That would have made the stay perfect!! The check in and check out process was simply and fast! Highly recommend...Genuine Hotels.com guest review
The hotel was clean, and the bed was nice. My only complaint about this place is that they charge you $9.99 per day to use their wifi.Genuine Expedia guest review
My wife and I are big travelers and have stayed in our fair share of upscale/nice hotels along the way. I booked The Lofts because it is located in our favorite part of Columbus to stay and a conveinent walk to a lot of great restaurants, bars, and exhibits. We have stayed across the street at the Hyatt Regency several times and truthfully, will probably […] stay there from now on. The big disappoint is in no way a reflection of the rooms or the hotel itself but from our perspective the hotel staff. I should also note, my wife and I have over 10 years of hospitality experience in the food and beverage industry and therefore understand what it takes to leave a positive experience on a guest. With that being said, we both found the staff to be unattentive but not necessarily rude. Never once were we asked how things were up until checkout. Most times when we entered the hotel or left it we would barely get them to look up from the computer. Smiles there must cost because i didnt see one the entire 4 nights we were there. When we asked for more pillows and coffee for our room we must of somehow offended them because the staff looked like we asked for a full refund. As I stated, the rooms and locations are 5 star and with that comes the price of a 5 star place, but unfortunately when i compare it to other 5 star locations we have stayed at the staff was a major letdown and as a result we will be staying across the street from now on. Read moreGenuine Expedia guest review
management was great. they were very accommodating when confusion arose about nature of our reservations and mix-up on guest list. went the extra mile to assure our stay was enjoyable and we were valued guests.Genuine Hotels.com guest review
"Nice hotel felt like you were staying in the house"
The room was clean, well appointed and the tall ceilings with external beams gave it a good natural feelGenuine Expedia guest review
"Ohio ComiCon visit"
The room we stayed in on the fifth floor was very cool. The high ceilings were amazing. I was slightly disappointed in some of the amenities. It would have been nice to have some kind of continental breakfast. Overall however the stay was a pleasant one. Being directly across from the convection center eliminated us dealing with the rainy weather at […] the time. Read moreGenuine Hotels.com guest review
"Great Spot Downtown Columbus"
The place was great! King room was extremely spacious. Very clean with nice bathroom. Great job renovating warehouse space maintaining brick and timbers. Steel and wood accents in hallways are a nice touch.Genuine Hotels.com guest review
The Lofts Hotel is in an excellent location, within walking distance to many destinations of interest. If not within walking distance, an easy drive will get you there. Columbus is an easy town to navigate by car. The hotel could have been a touch cleaner, but overall it was ok. The relationship The Lofts has with Max & Erma's restaurant is very convenient […] for those staying at the hotel.I would definitely consider staying here again. Read moreGenuine Hotels.com guest review
"Nice swanky style hotel"
This was a business related trip, Great location downtown Columbus.Genuine Expedia guest review
"Comfortable, Cleand and Nice"
I think the hotel was very nice and with all the travel I do I can appreciate a clean and comfortable hotel very much!Genuine Hotels.com guest review
"nice, unique downtown hotel"
pleasant 4 day stay, comfortable furnishings....air conditioning a little noisy.Genuine Expedia guest review
Rooms are nice and big. No curtains on windows though so alot of light gets thru blinds. Housekeeping is sub par. They didnt provide fresh wash cloths on second day and even took away the one i left hanging. Mouth wash provided was open and seal broken. Gross! Obviously didnt check properly from last guest. Room service was prompt. Ordered french toast […] but no syrup...went to call front desk but in room phone didnt work. Key cards to rooms also didnt work well and had to return twice to front desk to fix - not fun when lugging bags. Read moreGenuine Hotels.com guest review
"thin walls, otherwise Great"
loved being connected to the crowne plaza, fire pit was amazing, pool was in the basement and had a creepy vibe (didn't seem clean either), walls are thin (I could hear someone else's conversation in the next room), customer service was great, room was clean, bed was comfortable, breakfast at the Max and Erma's was delicious and convenient.Genuine Hotels.com guest review
"Well kept hotel with MANY issues"
You cannot turn left into the hotel, so you have to find a way through all of the one way streets in downtown Columbus to turn right into the hotel. They only have valet parking at 23.00 per night. The television service kept going out and freezing on us, even though there was no foul weather in the area. On our first night, the cleaning crew walked […] into our room as we were sleeping to deliver a roll away bed that we didn't request. Yes, you heard that right, at about 11 PM, the staff opened our door, and walked into our room as we lay in bed attempting to sleep. When they realized they had the wrong room they closed the door and left the mattress in the hall. I called down to the front desk to report what I thought was an attempted robbery, when they explained the situation. There was hardly an apology given for the intrusion. Read moreGenuine Hotels.com guest review
"It was great!"
The hotel from the outside looked just like a normal alright hotel. But when you get up to the floors of the hotel it is beautiful! It looks just like a loft apartment in downtown. The hotel room was so spacious. The room room had great amenities and all exposed brick.the hotel was within walking distance to all of the downtown activities, arena district, […] short north, downtown columbus. Overall it was a great hotel! I would absolutly stay here again! Read moreGenuine Expedia guest review
Great hotel with unique features and rooms.Genuine Hotels.com guest review
"Great Hotel But Can Be Noisy"
It's a great hotel in a great location. My only complaint are the thin doors because you can hear everything from the hallway, especially people having a conversation. I would stay there again!Genuine Hotels.com guest review
"good location but not clean"
The coffee bar had not been cleaned. One of the glasses was dirty but left in the room as if it were good for use.Genuine Hotels.com guest review
"Nice Room, very nice employees"
I thought it was great, the staff was nice, very friendly. I would come back in a heartbeat.Genuine Hotels.com guest review
"Loft Hotel Experience"
I was extremely pleased with my stay at the Loft Hotel. I had a situation that occurred during my check-in and it was immediately rectified. I loved the ambiance of the room. Hotel location is perfect. Only issues were the main light bulb in bedroom needed replacing and wash cloths were not replaced in room during the cleaning. I had to make 2 to 3 […] calls to guest services before wash cloths were delivered. But both issues were minor. Read moreGenuine Expedia guest review
Great location, friendly and accommodating staff.Genuine Hotels.com guest review
"location great room just ok"
Wanted something different. This was but when you can hear people walking above you because the floor creaks that's a little much. Big spacious room, why aren't the bathrooms larger? Venetian blinds on windows are insufficient to block out morning light. Short walk to night life and restaurants was a plus but I would look at one of the other dozen hotels […] in same neighborhood. Pool and exercise facilities are in hotel next door?!! This place is different but way overpriced for its difference, will not go back Read moreGenuine Hotels.com guest review
"If you like to sleep, don't stay here"
Unbelievably noisy (70db using my phone app), and it is impossible to make the rooms dark. They have blinds, not curtains, and the blinds do not close all the way or cover the windows. Street lights shone right in on the bed. Not very clean. Max 'n Erma's restaurant is the only food in the hotel, and it was filthy, and the worst service I have seen […] anywhere. Read moreGenuine Hotels.com guest review
"Close to the convention center"
The hotel itself is a minimalist's dream. No amenities, have to use the Neighboring hotel. Too pricey for what you get.Genuine Hotels.com guest review
the place was awesome room was very clean location was excellent service from the concierges were outstanding cant imagine going anyplace else in Columbus....Genuine Hotels.com guest review
We stayed for 2 nights. The walls are paper thin... Someone in the next room turned on a hair dryer and we could hear it in our room. The service is terrible as well. We called to confirm our room a few days before, they claimed that we didn't have a room reserved, but magically found the reservation once we be expressed our annoyance. Then we asked […] if we could drop off our luggage at 12pm. The person on the phone said it would be no problem and they would have our room ready. When we lugged all of our bags to the front desk, they claimed that our room was not ready and they had nowhere to keep our bags. They only agreed to keep them once a tip was offered. When we arrived later that evening, they refused to valet our car saying no one was available. A security guard finally came up and offered to park our car. I would never recommend staying at this hotel to anyone! Read moreGenuine Hotels.com guest review
"Arena District has lots to see"
the towels and linens were AMAZING...hotel was spotless, friendly, and convenientGenuine Hotels.com guest review
"Very comfortable, convenient but a little noisy"
The Lofts hotel has the look of a modern, converted-warehouse. Rooms are very large and comfortable. You have access to the fitness center at the Crowne Plaza across the driveway. It's very convenient - walking distance to numerous restaurants and other activities. My only complaints were that you had to pay $10/day for in-room wifi and the acoustics […] seemed to amplify noise from the hallway - which woke me at 4 a.m. my first night there. Despite that, I'd stay there again for convenience, comfort and something a little different than the standard hotel room. Read moreGenuine Hotels.com guest review
"Memorial weekend get away"
1. Our stay started off immediately with not much help at check-in. There was one individual checking in, but they were less than friendly. I appeared to be interrupting or intruding their time. Questions were half answered trying to get us out of her hair as quickly as possible. 2. The room was a beautiful clean loft room, however the carpet was bunched […] up in the middle of the floor in front of the bathroom and at the entrance into the bedroom. This is an obvious trip hazard and a general maintenance item that left me feeling like the hotel did not care about safety. 3. My husband and I came in after 12am and the front door was not locked as the sign said it would be after 11. This may have been acceptable had there been a hotel attendant in lobby, but instead there was a sign saying if we needed anything to go across the parking area to the other hotel lobby. That showed a lack of safety again from the hotel. Anyone could have accessed the elevators and gone up to the rooms. The hotel should be staffed 24/7 since it is a hotel. I should not have to be inconvenienced to have to walk to another hotel for help. I felt there was a disregard for me as a paying customer. You got me there and that's all I got. Read moreGenuine Hotels.com guest review
"Very nice loft"
We were close to the short north, the valet was very nice with getting us our car several times to go shopping. Overall a great place to stay.Genuine Hotels.com guest review
"Great new experience"
I travel to Columbus at least once a month. Nice new option and change from typical hotels. The only negative is you pay for wireless and th cost of valet parkingGenuine Hotels.com guest review
"A different kind of room."
Not your regular hotel room. Our room was a corner loft with plenty of natural light, high ceilings and space, lots of space for one room. Simple yet stylish decor making a relaxed and enjoyable room. It's nice to have a room that does not follow the normal hotel chain design rules.Genuine Expedia guest review
"Great value in downtown Columbus, OH"
I've stayed at all the larger hotels in the area and The Lofts is my favorite because it is walking distance to the Arena district and has a restaurant/bar in the lobby. Price was very fair; best of all? The rooms are about as cool as can be...a warehouse art-like feel. I was impressed with the size of the rooms too.Genuine Hotels.com guest review
"Poor response to a complaint"
There was a party in the room next door with women shouting WOOOO! about every three minutes. Heard the party at 6pm, but left the room until 10pm. Called to complain at 10:20, 10:50, and 11:05. It was not quieted until 11:30pm. 1st call to the desk I had the response of "I thought they would be gone by now". Last call was "I just got here, I didn't […] know anything about it". Beautiful room, poor service. Elevator reeked of pot at 6:30am, which nothing was done about it until I complained at 4pm. The room was quite amazing, the service was far from it. Read moreGenuine Hotels.com guest review
Reserved 5 rooms for a graduation celebration in the city. Outstanding service in making arrangements through check-out. Very clean rooms and housekeeping was excellent. We would definitely return!Genuine Hotels.com guest review
"convenient for conventions"
Other than spotty WiFi if you're a business traveler, it is a really great hotel to stay atGenuine Hotels.com guest review
"Great hotel for a couple"
Weekend getaway for my wife and I. We spent 2 nights at The Lofts and would recommend to anyone. Great location and staff.Genuine Expedia guest review
The room was a true loft. Huge and everything u could imagine.Genuine Hotels.com guest review
"Not your typical hotel room"
The Lofts has a unique style all its own. The rooms are indeed lofts and have an eclectic/en vogue atmosphere. The room was clean and spacious and the beds comfortable. I was there on business. It was nice to have it so close to the convention center ss well as the enclosed skywalk connecting to the convention center.Genuine Hotels.com guest review
"Great hotel in a great neighborhood"
We chose the Lofts due to it's location in the Arena district and the 'swankiness' of the rooms. The person managing the desk at check-in overcame a mix-up in the reservation by hotels.com and handled the issue quickly and efficiently. My confirmation with hotels.com had the correct dates but the reservation at the hotel was for a day later. Fortunately, […] there was a room available. One word of caution when looking at price, valet parking is another $23 per night. Read moreGenuine Hotels.com guest review
"Close to Southern Theater"
Overall - everything was awesome! Only disappointment was in booking the hotel, would not honor government employee discount.Genuine Hotels.com guest review
This was probably one of the coolest, most unique hotels I've ever stayed at. We were only a couple blocks from Nationwide Arena and the area of the arena district is beautiful! The decor and look of the rooms, hallways, ect was just so cool! It had a very industrial, hip look and feel. The staff was friendly and we got to use valet parking with Crowne […] Plaza which is next door. I also loved that Max & Erma's was on the main floor. The only thing to complain about is you can hear the guests walking and the floor squeaking from the room above you. Read moreGenuine Hotels.com guest review
"Great hotel for a single or couple to be in."
If you want something simple and comfortable, this hotel is very nice. Clean rooms and friendly staff. Valet parking was a little pricey but it was convenient. The only downside to this place for myself was I am a nursing mother away from my infant and I had nowhere to store the milk I had expressed nor is there a microwave for me to use to sanitize […] my parts. Other than that, this place was great for the price we paid. No complaints. I'd reccomend to friends if they were looking for a place downtown to stay. On walking distance to many great hang outs and restaurants. Read moreGenuine Expedia guest review
"A chic alternative to the norm"
I absolutely loved The Lofts Hotel for its hip ambience and smart furnishings. Think of an upscale IKEA. The room is unusually spacious and the bed monstrously comfy. The room was fully stocked with all the great amenities like Aveda toiletries and Seattle's Best coffee. To top it off, the linens including the robes were plush. Now come the bits and […] pieces that I thought the hotel could have improved on: - More than 1 person at the front desk. I understand this is a small hotel however being a part of the Luxe brand I would have thought timely customer service would be paramount. We called down to the desk for some information and never received a call back. -Lack of security in the late evening. We came back to the hotel late and there was no security or a desk person just to monitor the lobby. Upon returning back to the hotel there were a bunch of people who had been drinking and in particular a boyfriend was yelling and starting to get physical with his crying girlfriend. My boyfriend had to step into the situation and tell the yelling gentleman to leave. Knowing this was New Year's Eve celebration, I would have thought some precautions would have been made. -Water was definitively not hot enough. Took 3 showers at all different hours and the water never reached a nice temperature. It would have been nice since it was so cold outside. Overall, I had a great stay at The Lofts Hotel and would certainly go back again. It is a solid alternative to chain hotels. Read moreGenuine Expedia guest review
We went to a show at the arena. This location was really nearby. Close to everything, but in a quiet block just away from the action. Safe and up to date. Clean and quiet.Genuine Hotels.com guest review
Everything was wonderful. A very different spin on hotels to have them be industrial-style lofts, and they achieved it sensationally. Loved staying there.Genuine Hotels.com guest review
Large "loft style" room, although it was not a 'comfortable" room and rather "cold".Great location, but difficult to find.Genuine Hotels.com guest review
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