All hotels in Florence, Italy
1 room, 2 adults
You can collect Hotels.com® Rewards nights hereVia Guelfa 41, Florence, FI, 50129, Italy, ‏‎800-491-6126
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3.0 / 5Good

Score breakdown (from 221 reviews)

Average rating for:

  • Cleanliness
    3.2
  • Service
    3.4
  • Comfort
    3.0
  • Condition
    2.7
  • Neighborhood
    3.4
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1.0 / 5Poor
"Do not stay here"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
We had terrible experience at Basilea. Everything went badSave your money and go somewhere else
Genuine Expedia guest review
Other trip Dec 21, 2014
well traveled
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    -
  • Neighborhood
    5.0
Hotel location is excellent for a short stay being a short walk to the railway station SMN and to all other sites including good cafes and restaurants. Hotel room was spacious but dark, bathroom was small. Key fact to note is that it lived up to it's 2 stars in price and facilities.
Genuine Venere guest review
Other trip Sep 2, 2014
A Traveler
US
1.0 / 5Poor
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    -
  • Neighborhood
    2.0
The hotel needs management and maintenance - the regrigerator does not work, the shower cabine has lost one door, the room is worn out, etc. But the breakfast was a decent medium level and the hotel is located within 7 minutes walk from the Dome. The advertising photoes does not correspond to reality, probable they were taken when the hotel was bulit (1330 A.C., as they put it).
Genuine Venere guest review
Other trip May 13, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    -
  • Neighborhood
    5.0
Excelent location, confortable room and delicious breakfast. Hotel Basilea is near Florence center and Santa Maria Novella Train Station. It is also near the Central Market.
Genuine Venere guest review
Other trip Mar 8, 2014
A Traveler
US
3.0 / 5Good
"OK for a stay"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    3.0
Hotel Basilea perhaps needs a renovation, but it had all the necessary conveniences of a 3-star Italian Hotel: Bed, Private Bath, AC and Elevator. It would have been nice to have a fresh coat of paint on the walls and to have been able to warm the room, but it was a serviceable hotel at an attractive price. At worst the noise from the halls was distracting; I kept thinking someone were trying to knock on my door, but it was only other guests passing in the halls.
Genuine Hotels.com guest review
2 night business trip Jan 19, 2014
WK
US
1.0 / 5Poor
"Bad location, reeked of strong cologne, Rude staff"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
I wouldn't recommend this hotel at all. I would've totally paid 10 more dollars to stay at a more decent hotel or do Air Bnb. Florence was our favorite city but the hotel was a sour experience compared to the other 4 cities we traveled to (Rome, Venice, Paris, and London). First off, according to the kind waiter at the restaurant we dined at, the hotel is located in a "drug central" neighborhood, so do your research of neighborhoods before booking your hotel. Apparently it's a dangerous neighborhood to be walking through at night although Florence is overall safe. We had to switch rooms because one of the beds were too springy and not fit to be slept on. The hallways and rooms were masked with a ridiculously strong cologne odor as if it were hiding something. The decor made the room feel dirty. The heater was a definite fail and it was freezing in our room. We only stayed for 1 night and slept bundled in our jackets and didn't want to get under the dirty cologne scented covers. Pay a little more and get another hotel. The only highlight is the wifi in the lobby.
Genuine Hotels.com guest review
1 night trip Dec 5, 2013
KLM
US
4.0 / 5Excellent
"A good clean place to stay."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
I was okay with this hotel stay . It was clean. The hotel staff were nice and helpful. They spoke english. And the wifi worked.
Genuine Expedia guest review
Other trip Dec 18, 2013
A Traveler
US
2.0 / 5Fair
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    -
  • Neighborhood
    3.0
very old and cold hotel.should improve Wi-Fi and breakfast which was the worst I have had in the whole Europe.pool facilities not value for money.
Genuine Venere guest review
Other trip Dec 4, 2013
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    -
  • Neighborhood
    3.0
On arrival the booking was not in the register. The gentleman in reception did not speak english so took a while to sort this issue out. Breakfast was included in out price but not available until 7.15am. As we had to leave by 7am we did not have breakfast so can not comment. The room was very spacious and clean. Not very sound proof - people upstairs were quite loud into the early hours of the morning!! Location was fantastic - close to shops, attractions and a short walk to Central Station.
Genuine Venere guest review
Other trip Oct 28, 2013
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    -
  • Neighborhood
    4.0
I was travelling with my friend, the hotel was clean and the easy to reach from train station. We almost walked to public places which are so close to hotel. It was't perfect but clean and good. We enjoyed.
Genuine Venere guest review
Other trip Oct 23, 2013
A Traveler
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    2.0
The room was stark, but pretty big and clean. It is only a 15 minute walk to most major sights, but not the greatest neighborhood, though it seemed perfectly safe day and night. The staff was pleasant and helpful. It is handy for rail travelers, only a 5 minute walk. The breakfast was typical, but well supplied again with very attentive staff. Overall a good, handy hotel for budget travelers.
Genuine Hotels.com guest review
5 night trip Oct 2, 2013
Traveling2some
US
3.0 / 5Good
"Close to major attractions - 15 min walk"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
Had rented two rooms - our room was adequate but our friend's room did not have adequate air conditioning or hot water.
Genuine Expedia guest review
Other trip Sep 21, 2013
A Traveler
US
3.0 / 5Good
"Good location, nice breakfast and decent price"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
My wife and I spend one night in Florence, the hotel was sufficient for an overnight stay. The location is very good, walking distance to the main train station and the major tourist attractions. The cleaniness of the hotel is not the best, there is dust all over the place but it is a good price/benefit option is you are not picky enough. The breakfast was very rich, with plenty of options.
Genuine Expedia guest review
Other trip Sep 16, 2013
Oscar
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    -
  • Neighborhood
    5.0
The single room is small but clean. The staff is friendly, helpful and competent. There are many good restaurants nearby and a supermarket. Also, just around the corner, you find a beautiful small park. In about ten minutes you can reach the main attractions area. In about ten minutes you can reach the main station. It is really a good place to stay.
Genuine Venere guest review
Other trip Aug 25, 2013
A Traveler
US
4.0 / 5Excellent
"Good stay, Average condition"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Average hotel, close to major city spots but not in the best area (Although it is very safe).
Genuine Hotels.com guest review
3 night family trip Aug 3, 2013
A Traveler
US
2.0 / 5Fair
"Seemed nice"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
I wasn't the biggest fan of the hotel. The staff was ok but the bed in the room had the appearance of a queen sized bed but was actually two twin sized beds put together. This was bed because if you rolled over and slept in the middle of the bed, there was a crevice you would sink into plus the beds were really really firm. It was also near a busy street so you would hear cars early morning and late night along with people's voices on the sidewalk. Also in the mornings, you would hear a ton of people talking disturbing sleep. I wasn't really pleased with my stay here. I was also a bit disappointed that they didn't make the wifi for the hotel travel to all of the rooms. You would have to go into a lounge area in order to use the internet which was a bit of a hassle.
Genuine Expedia guest review
Other trip Jul 29, 2013
Matscie
US
3.0 / 5Good
"Great Location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
Fantastic and convenient location. Only minutes to walk to all the important sites and/or the railway station. The room is a bit small and the bathroom yet smaller, but one cannot beat the convenience of the location. Extremely friendly and helpful staff. Be careful when driving to the hotel by car. Parking is very expensive and the hotel is located in a prohibited driving zone (the hotel staff will help you with the avoidance of a driving/parking ticket as long as you only drive straight to the hotel and away). Breakfast is acceptable.
Genuine Hotels.com guest review
3 night trip Jun 22, 2013
HR
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    -
  • Neighborhood
    5.0
Satisfied with my stay in Florence with this hotel. Hotel was very conveniently located, very close to the train station and all of the sights of Florence were just a walk away. Also, the staff were helpful and attentive to the needs of customers with a good service and a decent breakfast in the mornings. So would recommend this hotel for a convenient stay the centre of Florence at a good price.
Genuine Venere guest review
Other trip Nov 14, 2012
A Traveler
US
1.0 / 5Poor
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    2.0
POOR~! Stay away!! The air conditioning did not work and when asked about it the staff said their's was working just fine. RUDE staff and whatever you do don't misplace your key or you'll pay $65.00 and NO REFUND when you find it. Sketchy neighborhood and a VERY long walk from the train. NEVER AGAIN
Genuine Hotels.com guest review
1 night trip Aug 20, 2012
A Traveler
US
3.0 / 5Good
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    -
  • Neighborhood
    4.0
The staff has been partly helpfull partly not very willing to assist in simple things. The room could and should have been cleaner. In general it was a very convenient place to stay in due to the fact that the hotel is located in the centre of Florence.
Genuine Venere guest review
Other trip Aug 25, 2012
A Traveler
US
3.0 / 5Good
"not in line with comfort."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    3.0
the hotel was just good to stay before we went in are apartment.the rooms were very uncomfortable,the air conditioner seems that it's set at 85 degreees,and after walking from the sites,and all hot and sweatty,you want somewhere to cool off.not here.
Genuine Hotels.com guest review
1 night family trip Jul 13, 2012
thomas
US
1.0 / 5Poor
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    -
  • Neighborhood
    1.0
The room was so small that I am 5ft 9in and I could lay on the floor and my head touched one wall and my feet touched the other wall. There was no internet in the rooms so you had to sit in the lobby to access WiFi, If more than 4 people were online at once, the WiFi shut down.
Genuine Venere guest review
Other trip Jul 17, 2012
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    -
  • Neighborhood
    4.0
terrific location....close to the train station and only minutes from all the sites.
Genuine Venere guest review
Other trip Jun 12, 2012
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

3.0 / 5Good
"Three nights in Florence"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    2.0
Room isn't as small as some other European hotel rooms. Clean and convenient location - close to train station, Galleria to see David, and mercato centrale which we enjoyed visiting almost everyday of our trip. Free wifi, elevator available, breakfast was good and staff were friendly. Remember there is city tax to be paid in cash! All in all, this was fine for a budget trip.
Genuine Hotels.com guest review
3 night family trip May 10, 2015
A Traveler
CA
3.0 / 5Good
"A pleasant stay in Florence"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    1.0
  • Neighborhood
    2.0
The hotel is very conveniently located. The staff were very nice and helpful. The breakfast was the normal Italian continental and it was good. Our main complaints concern the rundown furniture in our room, the high bathtub which for us elderly people made it very problematic to get in and our of it, and the malfunctioning water mixer. Yet, the staff and the location of the hotel more than make up for the mentioned short comings.
Genuine Hotels.com guest review
3 night romance trip Nov 17, 2014
Anthony
IE
2.0 / 5Fair
"Mistaken Identity!"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
The hotel is really well located close to the big sites in Florence but has nothing going for it in terms of the accommodation. The room we were first given was extremely shabby with a dirty, torn and burnt carpet, a damaged bath with a shower above it, disgraceful electrical plugs and wiring, torn wallpaper, bed covers that were so old they were falling apart and exterior blinds that we're falling to pieces. It was totally unworthy of the 3 stars the hotel holds and what we expected. After hearing our complaint the manager moved us to a recently renovated room which was much better. He could put up no argument - the photos were irrefutable. The room that we accepted was not great but it was better. On a positive note the sheets and towels were clean and the breakfast OK. We had no need to complain further.
Genuine Expedia guest review
Other trip Sep 7, 2014
Sisters on hols
GB
3.0 / 5Good
"Close to train station"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
The price of stay is right for what it's worth. Beware of hidden fee like municipal tax. Short walk to train station and places of interests. Breakfast is good and adequate.
Genuine Hotels.com guest review
3 night family trip Aug 13, 2014
Dan Marquez
CA
1.0 / 5Poor
"Good Location But Needs Modernisation"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
Considering this was a secret hotel, it does not come anywhere near the standard of what would be expected. The staff were disinterested and offered no maps or assistance. The whole hotel is in dire need of redecoration and is dark, dingy and musty.
Genuine Expedia guest review
Other trip Aug 11, 2014
Kitty
GB
3.0 / 5Good
"Good location"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
The hotel is old but very central and close to the train and bus station. The breakfast was good and staff were helpful
Genuine Expedia guest review
Other trip Jun 13, 2014
Caroleanne
CA
1.0 / 5Poor
"False Advertising"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
The room that we thought we had booked based on the description and pictures on the internet was nothing at all like the room we were put in upon arrival. The website states all rooms have their own ensuite bathrooms, our's did not - we were given a key to a room at the end of the hall which was basically like a toilet room with a shower head stuck to the wall - no proper shower cubicle which we found really unhygenic!! The room itself barely had enough room for us to bring our luggage inside and the ned was more of a king single than a double bed. Not too comfy for a couple to be sleeping in together. Some of the staff made you feel welcome, whilst others seemed to go out of their way to be rude and totally not what you would be expecting in their industry. Whilst we weren't looking for anything 5 star, we atleast expected to be staying in something remotely similar to the description we had read when booking the room in the first place, the disappointment impacted on our enjoyment of the rest of our time in Florence in general which is unfortunate as it is a beautiful city.
Genuine Expedia guest review
Other trip Jun 8, 2014
Brooke
AU
4.0 / 5Excellent
"Friendly staff and close to facilities."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Wonderful people willing to assist at any time and with a smile.
Genuine Expedia guest review
Other trip Feb 13, 2014
kala
AU
2.0 / 5Fair
"Very good location but services is not so good"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    5.0
Very good location. Sevices not so good, old furniture, old electrical instalation, AC very old, very cold in the room
Genuine Hotels.com guest review
3 night trip Feb 7, 2014
A Traveler
IE
3.0 / 5Good
"Great location, standard room"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Location is what drove the decision to stay here. Rooms are very basis, but ours was clean and confortable.
Genuine Hotels.com guest review
1 night trip with friends Jan 1, 2014
A Traveler
IE
2.0 / 5Fair
"Close to downtown"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
The hotel is close to downtown and offers fast internet service, but the conditions were much below the advertised 3-star rating. Almost no water from the shower, cold room with no means to change the settings, overpriced breakfast, old bed covers and scratched wall paper everywere. It was worth the money paid, but definitely not to be listed as a 3-star hotel!
Genuine Expedia guest review
Other trip Dec 22, 2013
Ally & Susan
CA
1.0 / 5Poor
"Good location, Noisy Rooms facing Via Nazionale"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    4.0
The location of Hotel Basilea is a short 10-15 walk from the Santa Maria Novella train station to Via Nazionale to Via Guelfa near the Central Market. Check-in was at 2:00 pm. A request for a quiet room was ignored. We were given Room 215 facing busy Via Nazionale. There's a cafe bar on the corner that draws a noisy & loud crowd until 2:00 am. Early morning traffic, fuel trucks making oil deliveries, general traffic and street cleaning vehicles make a very unpleasant night trying to sleep after a full day sightseeing. The door to the refrigerator was off its hinge (broken). The water stop for the bidet was broken - so water did not drain after use of the bidet. The heat was not operating. The cleaning staff needs to report these troubles to the hotel manger when rooms are cleaned daily and have them fixed before the next hotel guest checks in. Bath roon did not have any hand towels nor small wash towels for showering - only a bath towel. The reception staff person in the morning of 12 December spoke good English. He was polite, professional and held our luggage for the 2:00 pm check-in. The evening reception woman's English language was poor. She was stiff - unfriendly, unconcerned and unprofessional. She needs customer friendly remedial training.
Genuine Hotels.com guest review
1 night trip Dec 12, 2013
Michael Z
IE
4.0 / 5Excellent
"Nice hotel close to everything"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Very nice hotel, friendly staff and excellent location. I had great time visiting Florence and the hotel basilea made it very affordable also. I had breakfast the first morning I was there and the food was ok but nothing especial but the following days I just want to try something different around town. I will recommend the hotel basilea to all my friends. Very pleased for what I paid and the service they had offered
Genuine Expedia guest review
Other trip Dec 3, 2013
tania
IE
4.0 / 5Excellent
"Close to everything"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
The staff were very helpful. As a family with two small children, they were incredibly accomodating. There is a restaurant which the staff recommended which was also very helpful. I would definitely stay again. It was so close to everything.
Genuine Hotels.com guest review
3 night trip Nov 28, 2013
LynnB
IE
2.0 / 5Fair
"go to the city not the hotel"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
One thing to note is that there is apparently a tourist tax, cash only, that you get surprised when you arrive there. Why this was not including in the price when advertised is very deceptive. It is not optional, you must pay it. Also on arriving we were greeted by the most horrible person, rude, unwilling to be helpful after our long travel. I was on the edge of leaving the Hotel. However, the others members of staff at reception are generally quite OK. However, the most polite and hospital members are cleaning staff, I liked them. The condition of the hotel is grand bar some untrustworthy electric sockets, and the location is grand. I surprise for couples though is that they do not have any double beds apparently, not a single one. So you must make do with two singles put side-by side. I loved the city of Florence and hope to return, but I will not be staying at Hotel Basilea.
Genuine Expedia guest review
Other trip Nov 5, 2013
A Traveler
GB
4.0 / 5Excellent
"Nice hotel close to train station and duomo"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Friendly staff and it was a pleasant stay- very convenient for travel and sightseeing
Genuine Expedia guest review
Other trip Oct 14, 2013
jay
GB
1.0 / 5Poor
"Unsanitary conditions"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    4.0
the hotel is within walking distance to all the main attractions in Florence but it is pretty rundown. When we arrived there they gave us a room with a terrible smell and no air conditioning and when we complained they moved us to another room which was a little better. The next day we overheard another couple of guests going through the same experience. this property needs to be gutted out and fully renovated.
Genuine Hotels.com guest review
3 night family trip Sep 22, 2013
Michael C.
CA
4.0 / 5Excellent
"Very good budget hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
Large spacious room and big toilet as well. The room was clean. The breakfast was good but with limited options. The AC made a bit noise and Wi-Fi is patchy. The location is very good and close to the main city center (10-15 mins walk). I would recommend.
Genuine Hotels.com guest review
3 night trip Aug 8, 2013
A Traveler
IE
4.0 / 5Excellent
"Basilca Hotel in Rome"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
The Basilea Hotel is in a great position in Rome its close to St Peters. The hotel room was clean and comfortable and the staff most helpful and would arrange tickets for you if you asked. They also took the time to take you to the street and show you the way to places rather than just give you instructions on a map. It is an old hotel so don’t expect the rooms to be modern and sterile. It has charm and its quaint with long corridors and beautiful stair cases as well as a lift. There are some chairs and desks in the corridors where you will get much better Wi-Fi reception than in your room, once you find a good spot use that. There is a spot on the third floor with two chairs and a desk conveniently placed near a window at the end of that corridor good reception there. Although we spent four nights there we didn’t have breakfast or the dinner in the hotel. The menu looked good but there are so many wonderful places to eat in Rome. There are plenty of restaurants in the nearby streets if you walk across the road, keep walking straight through the old wall of the city you will find a dozen or so places to eat in the evening with tables on the street. Two blocks down past the fruit shop and pharmacy there is also a delicious bakery frequented by the locals that opens around 6.45am so you can get fresh coffee, rolls and cakes for breakfast if you have an early start. I would highly recommend that you try their delicious pastries and coffee.
Genuine Expedia guest review
Other trip Jul 23, 2013
Ricky
AU
5.0 / 5Outstanding
"wonderful!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We really liked this hotel. The room was clean and the personnal was very nice. I really suggest this hotel. Le location is great.
Genuine Hotels.com guest review
4 night trip Jul 5, 2013
Nic
IE
5.0 / 5Outstanding
"pleasant stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Friendly service, clean hotel and nice breakfast. The hotel is located not far from the train station or duomo although you do need to look at a map to navigate through the streets it's nice to stay!
Genuine Hotels.com guest review
4 night business trip Jun 30, 2013
LC
GB
4.0 / 5Excellent
"Good location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
About eight minutes walk along cobblestone paths from the main station. This hotel is on two floors, with the breakfast room on the lower floor. Room tax has to be paid when checking in, which is unusual. Bed comfortable, room good, but almost no hot water for the shower, although someone from another hotel had the same complaint, so maybe it is the area. Breakfast good and lots of food supplied. Staff obliging when asking for extra blanket, and when we plugged in a faulty appliance and blew the fuse for the whole hotel - twice!! Plenty of good restaurants nearby - pizza, pizza, pizza!
Genuine Expedia guest review
Other trip Jun 22, 2013
Alison
AU
1.0 / 5Poor
"Average"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    1.0
The location was good and close to the Dumo but the area was rough and at times I felt like we had to just walk with our heads down and ignore the people boozing and smoking around the streets. Breakfast was nice, room was huge but dated. On arrival the welcome was a bit strange, the staff wasnt rude but made a joke in their language that we didnt understand or find funny (especially after half a day of travelling) so we really kept our distance afterwards. One night is more than enough.
Genuine Hotels.com guest review
1 night trip Jun 11, 2013
A Traveler
GB
3.0 / 5Good
"A good location"
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
The hotel location is really good but that is about it.
Genuine Expedia guest review
Other trip Jun 8, 2013
World Traveller
GB
3.0 / 5Good
"decent, basic accomodation"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    2.0
The location is very convenient but a little sketchy. Be warned, the shower is tiny and the wifi not great but overall good value for the price.
Genuine Hotels.com guest review
2 night trip May 25, 2013
A Traveler
IE
3.0 / 5Good
"Not for long stay"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Hotel was basic but clean, you get what you pay for. The staff however where not particularly friendly or helpful. In a brilliant position to see Florence, which was our main reason for choosing it and we could walk everywhere. Very, very noisy though and although it says air conditioning it wont be turned on until beginning of June, something we only found out when we queried it with reception (which does make the room a bit stuffy as windows need to be kept closed because of the noise at night)
Genuine Expedia guest review
Other trip May 20, 2013
A Traveler
GB
1.0 / 5Poor
"If you want a three star hotel do not book this"
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
This is not a three star hotel, it is not very clean the shower in our room had no water pressure, the toilet drips there is no plug in the sink and I had to dust the surfaces. The location is very busy albeit close to the railway station.
Genuine Hotels.com guest review
6 night family trip Apr 21, 2013
A Traveler
GB
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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