All hotels in Florence, Italy
1 room, 2 adults
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Via Guelfa 41FlorenceFI50129Italy, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
2.9 / 5Fair

Score breakdown (from 225 reviews)

  • Service
    Fantastic service
  • Food
    Food is not good
  • Comfort
    Uncomfortable
  • Cleanliness
    Dirty
  • Room
    Room is not nice
  • Vibe
    Poor vibe
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3.0 / 5Good
Stayed in a quad room. Bathroom shower difficult. Window/door opened to common area, couldn't leave open for air at night. Very close to train station and central square. Staff very friendly
Genuine Hotels.com guest review
2 night family trip Oct 22, 2015
A Traveler
US
2.0 / 5Fair
"Well located"
Twice announced very late arrival- after midnight, result in the morning a first night charge, and no reservation! Because the Alitalia malfunction, we spend a whole night in the Roma airport, in the morning with the first train we come to Florence ,to the hotel and no rezervation.The solution was a very dirty and small room without bathroom for 2 days , and paid in the reservation price
Genuine Expedia guest review
Other trip Sep 10, 2015
Paul
US
2.0 / 5Fair
"Very bad! Don't recommend to stay in this hotel!"
Our stay in this hotel was terrible! - Location is not so good. Close to the city center, but the area seems to be not a very safe one. But this is not a big deal actually. - There was no Wi-Fi. Hey, how comes that nowadays there is no Wi-Fi in the hotel???? As for me it is not acceptable! - We've stayed for 3 nights, and the floor was never cleaned during our stay. - Toilet was broken - The cover on the bed was dirty. - Terrible breakfasts. Meat was spoiled!! No fruits (well, just some green plums), cheap cookies and unappetizing pastry. - We had breakfast included in the cost of our stay. And on the last day we had an early checkout. So we asked to pack something instead of breakfast to take away (water, some snacks). And we got a refuse :( Shame on you!
Genuine Expedia guest review
Other trip Sep 1, 2015
Stasia
US
1.0 / 5Poor
"hotel close to the train station"
Air condition out of order. Refrigerator out of order Hot water sporadic. Wi Fi in place but the room too far from source. School classes partying during night, no teacher present, staff not interviening. school classes eating the breakfast buffee, no refill for other guests
Genuine Expedia guest review
Other trip Jun 15, 2015
Lonnie
US
1.0 / 5Poor
"Do not stay here"
We had terrible experience at Basilea. Everything went badSave your money and go somewhere else
Genuine Expedia guest review
Other trip Dec 21, 2014
well traveled
US
4.0 / 5Excellent
Hotel location is excellent for a short stay being a short walk to the railway station SMN and to all other sites including good cafes and restaurants. Hotel room was spacious but dark, bathroom was small. Key fact to note is that it lived up to it's 2 stars in price and facilities.
Genuine Venere guest review
Other trip Sep 2, 2014
A Traveler
US
1.0 / 5Poor
The hotel needs management and maintenance - the regrigerator does not work, the shower cabine has lost one door, the room is worn out, etc. But the breakfast was a decent medium level and the hotel is located within 7 minutes walk from the Dome. The advertising photoes does not correspond to reality, probable they were taken when the hotel was bulit (1330 A.C., as they put it).
Genuine Venere guest review
Other trip May 13, 2014
A Traveler
US
1.0 / 5Poor
"Fleas, no shower, no breakfast"
Please remove from Expedia hotel list, you don't want to be associated with this. I strongly advice especially families with children and business travelers to keep away. A camping will offer you more luxury. The room does look nice (on first sight) and the location is ok. However... - shower: You cannot take a basic shower: extra small (even for 1 small person), the shower head did not reach till my head, you need to be on your knees and on top of it: no warm water. - breakfast: the positive thing: there is a nice place around the corner. Complete breakfast for 10 EUR. The thing called breakfast in the hotel consisted out of sweets, candies and cheap chemical orange juice. - toilet paper: was not provided, had to ask for it - Internet: did only work in the middle of the night when there are no other guests consuming bandwidth - isolation: you will not sleep too long as the alarm clock of the neighbours will wake you. Or all their text messages during the night... - bed: I felt like getting bites during the night, the next day I discovered my body was covered with flea bites.
Genuine Expedia guest review
Other trip Apr 15, 2014
annel
US
5.0 / 5Outstanding
Excelent location, confortable room and delicious breakfast. Hotel Basilea is near Florence center and Santa Maria Novella Train Station. It is also near the Central Market.
Genuine Venere guest review
Other trip Mar 8, 2014
A Traveler
US
3.0 / 5Good
"OK for a stay"
Hotel Basilea perhaps needs a renovation, but it had all the necessary conveniences of a 3-star Italian Hotel: Bed, Private Bath, AC and Elevator. It would have been nice to have a fresh coat of paint on the walls and to have been able to warm the room, but it was a serviceable hotel at an attractive price. At worst the noise from the halls was distracting; I kept thinking someone were trying to knock on my door, but it was only other guests passing in the halls.
Genuine Hotels.com guest review
2 night business trip Jan 19, 2014
WK
US
1.0 / 5Poor
"Bad location, reeked of strong cologne, Rude staff"
I wouldn't recommend this hotel at all. I would've totally paid 10 more dollars to stay at a more decent hotel or do Air Bnb. Florence was our favorite city but the hotel was a sour experience compared to the other 4 cities we traveled to (Rome, Venice, Paris, and London). First off, according to the kind waiter at the restaurant we dined at, the hotel is located in a "drug central" neighborhood, so do your research of neighborhoods before booking your hotel. Apparently it's a dangerous neighborhood to be walking through at night although Florence is overall safe. We had to switch rooms because one of the beds were too springy and not fit to be slept on. The hallways and rooms were masked with a ridiculously strong cologne odor as if it were hiding something. The decor made the room feel dirty. The heater was a definite fail and it was freezing in our room. We only stayed for 1 night and slept bundled in our jackets and didn't want to get under the dirty cologne scented covers. Pay a little more and get another hotel. The only highlight is the wifi in the lobby.
Genuine Hotels.com guest review
1 night trip Dec 5, 2013
KLM
US
4.0 / 5Excellent
"A good clean place to stay."
I was okay with this hotel stay . It was clean. The hotel staff were nice and helpful. They spoke english. And the wifi worked.
Genuine Expedia guest review
Other trip Dec 18, 2013
A Traveler
US
2.0 / 5Fair
very old and cold hotel.should improve Wi-Fi and breakfast which was the worst I have had in the whole Europe.pool facilities not value for money.
Genuine Venere guest review
Other trip Dec 4, 2013
A Traveler
US
4.0 / 5Excellent
On arrival the booking was not in the register. The gentleman in reception did not speak english so took a while to sort this issue out. Breakfast was included in out price but not available until 7.15am. As we had to leave by 7am we did not have breakfast so can not comment. The room was very spacious and clean. Not very sound proof - people upstairs were quite loud into the early hours of the morning!! Location was fantastic - close to shops, attractions and a short walk to Central Station.
Genuine Venere guest review
Other trip Oct 28, 2013
A Traveler
US
4.0 / 5Excellent
I was travelling with my friend, the hotel was clean and the easy to reach from train station. We almost walked to public places which are so close to hotel. It was't perfect but clean and good. We enjoyed.
Genuine Venere guest review
Other trip Oct 23, 2013
A Traveler
US
3.0 / 5Good
The room was stark, but pretty big and clean. It is only a 15 minute walk to most major sights, but not the greatest neighborhood, though it seemed perfectly safe day and night. The staff was pleasant and helpful. It is handy for rail travelers, only a 5 minute walk. The breakfast was typical, but well supplied again with very attentive staff. Overall a good, handy hotel for budget travelers.
Genuine Hotels.com guest review
5 night trip Oct 2, 2013
Traveling2some
US
3.0 / 5Good
"Close to major attractions - 15 min walk"
Had rented two rooms - our room was adequate but our friend's room did not have adequate air conditioning or hot water.
Genuine Expedia guest review
Other trip Sep 21, 2013
A Traveler
US
3.0 / 5Good
"Good location, nice breakfast and decent price"
My wife and I spend one night in Florence, the hotel was sufficient for an overnight stay. The location is very good, walking distance to the main train station and the major tourist attractions. The cleaniness of the hotel is not the best, there is dust all over the place but it is a good price/benefit option is you are not picky enough. The breakfast was very rich, with plenty of options.
Genuine Expedia guest review
Other trip Sep 16, 2013
Oscar
US
5.0 / 5Outstanding
The single room is small but clean. The staff is friendly, helpful and competent. There are many good restaurants nearby and a supermarket. Also, just around the corner, you find a beautiful small park. In about ten minutes you can reach the main attractions area. In about ten minutes you can reach the main station. It is really a good place to stay.
Genuine Venere guest review
Other trip Aug 25, 2013
A Traveler
US
4.0 / 5Excellent
"Good stay, Average condition"
Average hotel, close to major city spots but not in the best area (Although it is very safe).
Genuine Hotels.com guest review
3 night family trip Aug 3, 2013
A Traveler
US
2.0 / 5Fair
"Seemed nice"
I wasn't the biggest fan of the hotel. The staff was ok but the bed in the room had the appearance of a queen sized bed but was actually two twin sized beds put together. This was bed because if you rolled over and slept in the middle of the bed, there was a crevice you would sink into plus the beds were really really firm. It was also near a busy street so you would hear cars early morning and late night along with people's voices on the sidewalk. Also in the mornings, you would hear a ton of people talking disturbing sleep. I wasn't really pleased with my stay here. I was also a bit disappointed that they didn't make the wifi for the hotel travel to all of the rooms. You would have to go into a lounge area in order to use the internet which was a bit of a hassle.
Genuine Expedia guest review
Other trip Jul 29, 2013
Matscie
US
3.0 / 5Good
"Great Location"
Fantastic and convenient location. Only minutes to walk to all the important sites and/or the railway station. The room is a bit small and the bathroom yet smaller, but one cannot beat the convenience of the location. Extremely friendly and helpful staff. Be careful when driving to the hotel by car. Parking is very expensive and the hotel is located in a prohibited driving zone (the hotel staff will help you with the avoidance of a driving/parking ticket as long as you only drive straight to the hotel and away). Breakfast is acceptable.
Genuine Hotels.com guest review
3 night trip Jun 22, 2013
HR
US

The following English reviews were posted by hotel guests from other countries:

1.0 / 5Poor
"Avoid this hotel"
on check in we were told there are no rooms available. we were sent to another hotel for 2 nights. Then we were told to move back. On a 4 day break, this was very inconvenient. The rooms are very untidy, small. Shower is so small you can hardly squeeze in. The attitude of the reception was nothing less then rude on check in when I tried to complain. Breakfast is very basic. Best to avoid this hotel
Genuine Hotels.com guest review
4 night romance trip Mar 15, 2016
Munir
GB
2.0 / 5Fair
The room is a bit dark, the toilet bowl floor screw are broken & its moving from left to right & vice versa. However hotel staff are friendly, hotel location is superb.
Genuine Expedia guest review
Other trip Dec 29, 2015
Rodrigo Matamis
GB
1.0 / 5Poor
"Never staying there again"
This is NOT a 3 star hotel, 1 star at the MOST. The room and the entire hotel is 20+ years old and that was the last time anything was replaced in there. It smells, its old and it's dirty. The bed sheets were clean, it was large in size, it had a big window (thank god), and it was a good location. The breakfast offered is not bad.
Genuine Hotels.com guest review
2 night romance trip Oct 10, 2015
Nada
CA
1.0 / 5Poor
"Not recommended"
The hotel was not suitable as the room was unclean with no working lights and poor security. See previous reviews on this website.
Genuine Expedia guest review
Other trip Aug 24, 2015
A Traveler
GB
1.0 / 5Poor
"I would not recommend this hotel to anybody."
The room was appalling. It was small, dank, dirty and felt unsafe. The light did not work and the door did not seem to lock very well. The bathroom was across the corridor. I asked for a change of room but that was not much better. We did not want to spend one night there and had to find alternative accommodation which cost us. There were other families doing the same thing. It felt more like a hostel than a hotel. It was definitely not three star. The area was also not very desirable and I would have felt unsafe walking there at night.
Genuine Expedia guest review
Other trip Aug 21, 2015
A Traveler
GB
3.0 / 5Good
"Three nights in Florence"
Room isn't as small as some other European hotel rooms. Clean and convenient location - close to train station, Galleria to see David, and mercato centrale which we enjoyed visiting almost everyday of our trip. Free wifi, elevator available, breakfast was good and staff were friendly. Remember there is city tax to be paid in cash! All in all, this was fine for a budget trip.
Genuine Hotels.com guest review
3 night family trip May 10, 2015
A Traveler
CA
3.0 / 5Good
"A pleasant stay in Florence"
The hotel is very conveniently located. The staff were very nice and helpful. The breakfast was the normal Italian continental and it was good. Our main complaints concern the rundown furniture in our room, the high bathtub which for us elderly people made it very problematic to get in and our of it, and the malfunctioning water mixer. Yet, the staff and the location of the hotel more than make up for the mentioned short comings.
Genuine Hotels.com guest review
3 night romance trip Nov 17, 2014
Anthony
IE
2.0 / 5Fair
"Mistaken Identity!"
The hotel is really well located close to the big sites in Florence but has nothing going for it in terms of the accommodation. The room we were first given was extremely shabby with a dirty, torn and burnt carpet, a damaged bath with a shower above it, disgraceful electrical plugs and wiring, torn wallpaper, bed covers that were so old they were falling apart and exterior blinds that we're falling to pieces. It was totally unworthy of the 3 stars the hotel holds and what we expected. After hearing our complaint the manager moved us to a recently renovated room which was much better. He could put up no argument - the photos were irrefutable. The room that we accepted was not great but it was better. On a positive note the sheets and towels were clean and the breakfast OK. We had no need to complain further.
Genuine Expedia guest review
Other trip Sep 7, 2014
Sisters on hols
GB
3.0 / 5Good
"Close to train station"
The price of stay is right for what it's worth. Beware of hidden fee like municipal tax. Short walk to train station and places of interests. Breakfast is good and adequate.
Genuine Hotels.com guest review
3 night family trip Aug 13, 2014
Dan Marquez
CA
1.0 / 5Poor
"Good Location But Needs Modernisation"
Considering this was a secret hotel, it does not come anywhere near the standard of what would be expected. The staff were disinterested and offered no maps or assistance. The whole hotel is in dire need of redecoration and is dark, dingy and musty.
Genuine Expedia guest review
Other trip Aug 11, 2014
Kitty
GB
3.0 / 5Good
"Good service with smelly rooms"
smelly room and toilet...... the fridge in my room is full of "toxic" gas(could be the smell of molds), DO NOT OPEN WITHOUT A GAS MASK! =P
Genuine Hotels.com guest review
2 night family trip Jul 31, 2014
Jimmy
AS
1.0 / 5Poor
"Bed Bugs!!!"
Stayed there last week. Woke up on second day covered in bed bug bites. They didn't hesitate to change my room, however there were bed bugs in second room too. They only reimbursed me for one of the four nights I stayed there. Very friendly staff but in a very dirty hotel. There is no bar/lounge or laundry services as the amenities might claim. STAY AWAY.
Genuine Hotels.com guest review
4 night trip Jul 5, 2014
Curious Traveler
GB
3.0 / 5Good
"Good location"
The hotel is old but very central and close to the train and bus station. The breakfast was good and staff were helpful
Genuine Expedia guest review
Other trip Jun 13, 2014
Caroleanne
CA
1.0 / 5Poor
"False Advertising"
The room that we thought we had booked based on the description and pictures on the internet was nothing at all like the room we were put in upon arrival. The website states all rooms have their own ensuite bathrooms, our's did not - we were given a key to a room at the end of the hall which was basically like a toilet room with a shower head stuck to the wall - no proper shower cubicle which we found really unhygenic!! The room itself barely had enough room for us to bring our luggage inside and the ned was more of a king single than a double bed. Not too comfy for a couple to be sleeping in together. Some of the staff made you feel welcome, whilst others seemed to go out of their way to be rude and totally not what you would be expecting in their industry. Whilst we weren't looking for anything 5 star, we atleast expected to be staying in something remotely similar to the description we had read when booking the room in the first place, the disappointment impacted on our enjoyment of the rest of our time in Florence in general which is unfortunate as it is a beautiful city.
Genuine Expedia guest review
Other trip Jun 8, 2014
Brooke
AU
4.0 / 5Excellent
"Friendly staff and close to facilities."
Wonderful people willing to assist at any time and with a smile.
Genuine Expedia guest review
Other trip Feb 13, 2014
kala
AU
2.0 / 5Fair
"Very good location but services is not so good"
Very good location. Sevices not so good, old furniture, old electrical instalation, AC very old, very cold in the room
Genuine Hotels.com guest review
3 night trip Feb 7, 2014
A Traveler
IE
3.0 / 5Good
"Great location, standard room"
Location is what drove the decision to stay here. Rooms are very basis, but ours was clean and confortable.
Genuine Hotels.com guest review
1 night trip with friends Jan 1, 2014
A Traveler
IE
2.0 / 5Fair
"Close to downtown"
The hotel is close to downtown and offers fast internet service, but the conditions were much below the advertised 3-star rating. Almost no water from the shower, cold room with no means to change the settings, overpriced breakfast, old bed covers and scratched wall paper everywere. It was worth the money paid, but definitely not to be listed as a 3-star hotel!
Genuine Expedia guest review
Other trip Dec 22, 2013
Ally & Susan
CA
1.0 / 5Poor
"Good location, Noisy Rooms facing Via Nazionale"
The location of Hotel Basilea is a short 10-15 walk from the Santa Maria Novella train station to Via Nazionale to Via Guelfa near the Central Market. Check-in was at 2:00 pm. A request for a quiet room was ignored. We were given Room 215 facing busy Via Nazionale. There's a cafe bar on the corner that draws a noisy & loud crowd until 2:00 am. Early morning traffic, fuel trucks making oil deliveries, general traffic and street cleaning vehicles make a very unpleasant night trying to sleep after a full day sightseeing. The door to the refrigerator was off its hinge (broken). The water stop for the bidet was broken - so water did not drain after use of the bidet. The heat was not operating. The cleaning staff needs to report these troubles to the hotel manger when rooms are cleaned daily and have them fixed before the next hotel guest checks in. Bath roon did not have any hand towels nor small wash towels for showering - only a bath towel. The reception staff person in the morning of 12 December spoke good English. He was polite, professional and held our luggage for the 2:00 pm check-in. The evening reception woman's English language was poor. She was stiff - unfriendly, unconcerned and unprofessional. She needs customer friendly remedial training.
Genuine Hotels.com guest review
1 night trip Dec 12, 2013
Michael Z
IE
4.0 / 5Excellent
"Nice hotel close to everything"
Very nice hotel, friendly staff and excellent location. I had great time visiting Florence and the hotel basilea made it very affordable also. I had breakfast the first morning I was there and the food was ok but nothing especial but the following days I just want to try something different around town. I will recommend the hotel basilea to all my friends. Very pleased for what I paid and the service they had offered
Genuine Expedia guest review
Other trip Dec 3, 2013
tania
IE
4.0 / 5Excellent
"Close to everything"
The staff were very helpful. As a family with two small children, they were incredibly accomodating. There is a restaurant which the staff recommended which was also very helpful. I would definitely stay again. It was so close to everything.
Genuine Hotels.com guest review
3 night trip Nov 28, 2013
LynnB
IE
2.0 / 5Fair
"go to the city not the hotel"
One thing to note is that there is apparently a tourist tax, cash only, that you get surprised when you arrive there. Why this was not including in the price when advertised is very deceptive. It is not optional, you must pay it. Also on arriving we were greeted by the most horrible person, rude, unwilling to be helpful after our long travel. I was on the edge of leaving the Hotel. However, the others members of staff at reception are generally quite OK. However, the most polite and hospital members are cleaning staff, I liked them. The condition of the hotel is grand bar some untrustworthy electric sockets, and the location is grand. I surprise for couples though is that they do not have any double beds apparently, not a single one. So you must make do with two singles put side-by side. I loved the city of Florence and hope to return, but I will not be staying at Hotel Basilea.
Genuine Expedia guest review
Other trip Nov 5, 2013
A Traveler
GB
4.0 / 5Excellent
"Nice hotel close to train station and duomo"
Friendly staff and it was a pleasant stay- very convenient for travel and sightseeing
Genuine Expedia guest review
Other trip Oct 14, 2013
jay
GB
1.0 / 5Poor
"Unsanitary conditions"
the hotel is within walking distance to all the main attractions in Florence but it is pretty rundown. When we arrived there they gave us a room with a terrible smell and no air conditioning and when we complained they moved us to another room which was a little better. The next day we overheard another couple of guests going through the same experience. this property needs to be gutted out and fully renovated.
Genuine Hotels.com guest review
3 night family trip Sep 22, 2013
Michael C.
CA
4.0 / 5Excellent
"Very good budget hotel"
Large spacious room and big toilet as well. The room was clean. The breakfast was good but with limited options. The AC made a bit noise and Wi-Fi is patchy. The location is very good and close to the main city center (10-15 mins walk). I would recommend.
Genuine Hotels.com guest review
3 night trip Aug 8, 2013
A Traveler
IE
4.0 / 5Excellent
"Basilca Hotel in Rome"
The Basilea Hotel is in a great position in Rome its close to St Peters. The hotel room was clean and comfortable and the staff most helpful and would arrange tickets for you if you asked. They also took the time to take you to the street and show you the way to places rather than just give you instructions on a map. It is an old hotel so don’t expect the rooms to be modern and sterile. It has charm and its quaint with long corridors and beautiful stair cases as well as a lift. There are some chairs and desks in the corridors where you will get much better Wi-Fi reception than in your room, once you find a good spot use that. There is a spot on the third floor with two chairs and a desk conveniently placed near a window at the end of that corridor good reception there. Although we spent four nights there we didn’t have breakfast or the dinner in the hotel. The menu looked good but there are so many wonderful places to eat in Rome. There are plenty of restaurants in the nearby streets if you walk across the road, keep walking straight through the old wall of the city you will find a dozen or so places to eat in the evening with tables on the street. Two blocks down past the fruit shop and pharmacy there is also a delicious bakery frequented by the locals that opens around 6.45am so you can get fresh coffee, rolls and cakes for breakfast if you have an early start. I would highly recommend that you try their delicious pastries and coffee.
Genuine Expedia guest review
Other trip Jul 23, 2013
Ricky
AU
5.0 / 5Outstanding
"wonderful!!!"
We really liked this hotel. The room was clean and the personnal was very nice. I really suggest this hotel. Le location is great.
Genuine Hotels.com guest review
4 night trip Jul 5, 2013
Nic
IE
5.0 / 5Outstanding
"pleasant stay"
Friendly service, clean hotel and nice breakfast. The hotel is located not far from the train station or duomo although you do need to look at a map to navigate through the streets it's nice to stay!
Genuine Hotels.com guest review
4 night business trip Jun 30, 2013
LC
GB
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