"OK for a stay"
Hotel Basilea perhaps needs a renovation, but it had all the necessary conveniences of a 3-star Italian Hotel: Bed, Private Bath, AC and Elevator. It would have been nice to have a fresh coat of paint on the walls and to have been able to warm the room, but it was a serviceable hotel at an attractive price. At worst the noise from the halls was distracting; […] I kept thinking someone were trying to knock on my door, but it was only other guests passing in the halls. Read moreGenuine Hotels.com guest review
"Bad location, reeked of strong cologne, Rude staff"
I wouldn't recommend this hotel at all. I would've totally paid 10 more dollars to stay at a more decent hotel or do Air Bnb. Florence was our favorite city but the hotel was a sour experience compared to the other 4 cities we traveled to (Rome, Venice, Paris, and London). First off, according to the kind waiter at the restaurant we dined at, the hotel […] is located in a "drug central" neighborhood, so do your research of neighborhoods before booking your hotel. Apparently it's a dangerous neighborhood to be walking through at night although Florence is overall safe. We had to switch rooms because one of the beds were too springy and not fit to be slept on. The hallways and rooms were masked with a ridiculously strong cologne odor as if it were hiding something. The decor made the room feel dirty. The heater was a definite fail and it was freezing in our room. We only stayed for 1 night and slept bundled in our jackets and didn't want to get under the dirty cologne scented covers. Pay a little more and get another hotel. The only highlight is the wifi in the lobby. Read moreGenuine Hotels.com guest review
"A good clean place to stay."
I was okay with this hotel stay . It was clean. The hotel staff were nice and helpful. They spoke english. And the wifi worked.Genuine Expedia guest review
The room was stark, but pretty big and clean. It is only a 15 minute walk to most major sights, but not the greatest neighborhood, though it seemed perfectly safe day and night. The staff was pleasant and helpful. It is handy for rail travelers, only a 5 minute walk. The breakfast was typical, but well supplied again with very attentive staff. Overall […] a good, handy hotel for budget travelers. Read moreGenuine Hotels.com guest review
"Close to major attractions - 15 min walk"
Had rented two rooms - our room was adequate but our friend's room did not have adequate air conditioning or hot water.Genuine Expedia guest review
"Good location, nice breakfast and decent price"
My wife and I spend one night in Florence, the hotel was sufficient for an overnight stay. The location is very good, walking distance to the main train station and the major tourist attractions. The cleaniness of the hotel is not the best, there is dust all over the place but it is a good price/benefit option is you are not picky enough. The breakfast […] was very rich, with plenty of options. Read moreGenuine Expedia guest review
"Good stay, Average condition"
Average hotel, close to major city spots but not in the best area (Although it is very safe).Genuine Hotels.com guest review
I wasn't the biggest fan of the hotel. The staff was ok but the bed in the room had the appearance of a queen sized bed but was actually two twin sized beds put together. This was bed because if you rolled over and slept in the middle of the bed, there was a crevice you would sink into plus the beds were really really firm. It was also near a busy street […] so you would hear cars early morning and late night along with people's voices on the sidewalk. Also in the mornings, you would hear a ton of people talking disturbing sleep. I wasn't really pleased with my stay here. I was also a bit disappointed that they didn't make the wifi for the hotel travel to all of the rooms. You would have to go into a lounge area in order to use the internet which was a bit of a hassle. Read moreGenuine Expedia guest review
Fantastic and convenient location. Only minutes to walk to all the important sites and/or the railway station. The room is a bit small and the bathroom yet smaller, but one cannot beat the convenience of the location. Extremely friendly and helpful staff. Be careful when driving to the hotel by car. Parking is very expensive and the hotel is located […] in a prohibited driving zone (the hotel staff will help you with the avoidance of a driving/parking ticket as long as you only drive straight to the hotel and away). Breakfast is acceptable. Read moreGenuine Hotels.com guest review
POOR~! Stay away!! The air conditioning did not work and when asked about it the staff said their's was working just fine. RUDE staff and whatever you do don't misplace your key or you'll pay $65.00 and NO REFUND when you find it. Sketchy neighborhood and a VERY long walk from the train. NEVER AGAINGenuine Hotels.com guest review
"not in line with comfort."
the hotel was just good to stay before we went in are apartment.the rooms were very uncomfortable,the air conditioner seems that it's set at 85 degreees,and after walking from the sites,and all hot and sweatty,you want somewhere to cool off.not here.Genuine Hotels.com guest review
This hotel has everything you need: shower, bed, free breakfast, etc. The location is decent. Nothing is really too far away, though, in Florence. It is a ten minute walk down Via Nazionale from the train station, which is nice if you have to catch an early train. The hotel has some pretty ugly wall paper and carpet, but it get's the job done. If you […] are looking for romantic atmosphere, search elsewhere. If you are looking for a cheap place to stay and get some sleep and don't care much about your surroundings, it works just fine. Read moreGenuine Hotels.com guest review
"Why is Hotel Basilia 3 star?"
We had a "standard double room" (#219) for 4 nights prepaid. We discovered that the A/C was not working in the hotel, ventilation of our room was poor, there was a subtle septic smell, TV didn't have English language channels, internet service that we purchased was spotty. Only good thing about the hotel was the staff person(s) at desk who were helpful […] regarding sights, transportation and other issues. Read moreGenuine Hotels.com guest review
bad neighborhood and lousy room.Genuine Expedia guest review
"Friendly staff and close to facilities."
Wonderful people willing to assist at any time and with a smile.Genuine Expedia guest review
"Very good location but services is not so good"
Very good location. Sevices not so good, old furniture, old electrical instalation, AC very old, very cold in the roomGenuine Hotels.com guest review
"Great location, standard room"
Location is what drove the decision to stay here. Rooms are very basis, but ours was clean and confortable.Genuine Hotels.com guest review
"Close to downtown"
The hotel is close to downtown and offers fast internet service, but the conditions were much below the advertised 3-star rating. Almost no water from the shower, cold room with no means to change the settings, overpriced breakfast, old bed covers and scratched wall paper everywere. It was worth the money paid, but definitely not to be listed as a 3-star […] hotel! Read moreGenuine Expedia guest review
"Good location, Noisy Rooms facing Via Nazionale"
The location of Hotel Basilea is a short 10-15 walk from the Santa Maria Novella train station to Via Nazionale to Via Guelfa near the Central Market. Check-in was at 2:00 pm. A request for a quiet room was ignored. We were given Room 215 facing busy Via Nazionale. There's a cafe bar on the corner that draws a noisy & loud crowd until 2:00 am. Early […] morning traffic, fuel trucks making oil deliveries, general traffic and street cleaning vehicles make a very unpleasant night trying to sleep after a full day sightseeing. The door to the refrigerator was off its hinge (broken). The water stop for the bidet was broken - so water did not drain after use of the bidet. The heat was not operating. The cleaning staff needs to report these troubles to the hotel manger when rooms are cleaned daily and have them fixed before the next hotel guest checks in. Bath roon did not have any hand towels nor small wash towels for showering - only a bath towel. The reception staff person in the morning of 12 December spoke good English. He was polite, professional and held our luggage for the 2:00 pm check-in. The evening reception woman's English language was poor. She was stiff - unfriendly, unconcerned and unprofessional. She needs customer friendly remedial training. Read moreGenuine Hotels.com guest review
"Nice hotel close to everything"
Very nice hotel, friendly staff and excellent location. I had great time visiting Florence and the hotel basilea made it very affordable also. I had breakfast the first morning I was there and the food was ok but nothing especial but the following days I just want to try something different around town. I will recommend the hotel basilea to all my friends. […] Very pleased for what I paid and the service they had offered Read moreGenuine Expedia guest review
"Close to everything"
The staff were very helpful. As a family with two small children, they were incredibly accomodating. There is a restaurant which the staff recommended which was also very helpful. I would definitely stay again. It was so close to everything.Genuine Hotels.com guest review
"go to the city not the hotel"
One thing to note is that there is apparently a tourist tax, cash only, that you get surprised when you arrive there. Why this was not including in the price when advertised is very deceptive. It is not optional, you must pay it. Also on arriving we were greeted by the most horrible person, rude, unwilling to be helpful after our long travel. I was […] on the edge of leaving the Hotel. However, the others members of staff at reception are generally quite OK. However, the most polite and hospital members are cleaning staff, I liked them. The condition of the hotel is grand bar some untrustworthy electric sockets, and the location is grand. I surprise for couples though is that they do not have any double beds apparently, not a single one. So you must make do with two singles put side-by side. I loved the city of Florence and hope to return, but I will not be staying at Hotel Basilea. Read moreGenuine Expedia guest review
"Nice hotel close to train station and duomo"
Friendly staff and it was a pleasant stay- very convenient for travel and sightseeingGenuine Expedia guest review
the hotel is within walking distance to all the main attractions in Florence but it is pretty rundown. When we arrived there they gave us a room with a terrible smell and no air conditioning and when we complained they moved us to another room which was a little better. The next day we overheard another couple of guests going through the same experience. […] this property needs to be gutted out and fully renovated. Read moreGenuine Hotels.com guest review
"Very good budget hotel"
Large spacious room and big toilet as well. The room was clean. The breakfast was good but with limited options. The AC made a bit noise and Wi-Fi is patchy. The location is very good and close to the main city center (10-15 mins walk). I would recommend.Genuine Hotels.com guest review
"Basilca Hotel in Rome"
The Basilea Hotel is in a great position in Rome its close to St Peters. The hotel room was clean and comfortable and the staff most helpful and would arrange tickets for you if you asked. They also took the time to take you to the street and show you the way to places rather than just give you instructions on a map. It is an old hotel so don’t expect […] the rooms to be modern and sterile. It has charm and its quaint with long corridors and beautiful stair cases as well as a lift. There are some chairs and desks in the corridors where you will get much better Wi-Fi reception than in your room, once you find a good spot use that. There is a spot on the third floor with two chairs and a desk conveniently placed near a window at the end of that corridor good reception there. Although we spent four nights there we didn’t have breakfast or the dinner in the hotel. The menu looked good but there are so many wonderful places to eat in Rome. There are plenty of restaurants in the nearby streets if you walk across the road, keep walking straight through the old wall of the city you will find a dozen or so places to eat in the evening with tables on the street. Two blocks down past the fruit shop and pharmacy there is also a delicious bakery frequented by the locals that opens around 6.45am so you can get fresh coffee, rolls and cakes for breakfast if you have an early start. I would highly recommend that you try their delicious pastries and coffee. Read moreGenuine Expedia guest review
We really liked this hotel. The room was clean and the personnal was very nice. I really suggest this hotel. Le location is great.Genuine Hotels.com guest review
Friendly service, clean hotel and nice breakfast. The hotel is located not far from the train station or duomo although you do need to look at a map to navigate through the streets it's nice to stay!Genuine Hotels.com guest review
About eight minutes walk along cobblestone paths from the main station. This hotel is on two floors, with the breakfast room on the lower floor. Room tax has to be paid when checking in, which is unusual. Bed comfortable, room good, but almost no hot water for the shower, although someone from another hotel had the same complaint, so maybe it is the […] area. Breakfast good and lots of food supplied. Staff obliging when asking for extra blanket, and when we plugged in a faulty appliance and blew the fuse for the whole hotel - twice!! Plenty of good restaurants nearby - pizza, pizza, pizza! Read moreGenuine Expedia guest review
The location was good and close to the Dumo but the area was rough and at times I felt like we had to just walk with our heads down and ignore the people boozing and smoking around the streets. Breakfast was nice, room was huge but dated. On arrival the welcome was a bit strange, the staff wasnt rude but made a joke in their language that we didnt understand […] or find funny (especially after half a day of travelling) so we really kept our distance afterwards. One night is more than enough. Read moreGenuine Hotels.com guest review
"A good location"
The hotel location is really good but that is about it.Genuine Expedia guest review
"decent, basic accomodation"
The location is very convenient but a little sketchy. Be warned, the shower is tiny and the wifi not great but overall good value for the price.Genuine Hotels.com guest review
"Not for long stay"
Hotel was basic but clean, you get what you pay for. The staff however where not particularly friendly or helpful. In a brilliant position to see Florence, which was our main reason for choosing it and we could walk everywhere. Very, very noisy though and although it says air conditioning it wont be turned on until beginning of June, something we only […] found out when we queried it with reception (which does make the room a bit stuffy as windows need to be kept closed because of the noise at night) Read moreGenuine Expedia guest review
"If you want a three star hotel do not book this"
This is not a three star hotel, it is not very clean the shower in our room had no water pressure, the toilet drips there is no plug in the sink and I had to dust the surfaces. The location is very busy albeit close to the railway station.Genuine Hotels.com guest review
"Good value for monry"
A budget hotel that provided value for money. Physically a bit run down but staff very helpful and overall a good experience.Genuine Expedia guest review
We stayed three nights. Very friendly, good service. Oldish hotel close enough to the station and to the touristy places. Always felt welcomed to ask for help (in English) Neighbourhood looks rougher than what it is. Maybe a little behind on maintenance. Breakfast is exactly what they say it is.Genuine Hotels.com guest review
"Great Value for money!"
The hotel was in a good location, really close to the main station and also very close to the main part of Florence, just a couple of small roads away. Very happy with the location. There might be nicer looking hotels out there but for what we paid it was great. The breakfast which was included, was very good. Wide choice of everything that you would […] want (obviously no fri-ups and that). Overall, if you are on a bit of a budget I would really recommend this hotel, I would stay again. Read moreGenuine Expedia guest review
"The Hotel Basilea - close to everything"
hotel was clean, front desk was very helpful, internet worked in the lobby for free, if you want it in your room you have to pay a euro or two. Small but clean, 5 mins from train station, close to everything, have to walk through a outdoor market area, but its downtown good for budget minded people.Genuine Hotels.com guest review
All fineGenuine Expedia guest review
"Great Service, Reasonable Price, Exc Location"
The service staff are outstanding. The only issue was the A/C was out, so I would check that before you book, or request a room that is not road facing. Florence is to loud of a city to sleep with the window open.Genuine Hotels.com guest review
"Could be better..."
The air conditioning wasn't working in the entire hotel during my stay. If this had been fixed (nothing done over three days by the way) then my rating would have been better. Room was a bit cramped...simply remove the large dresser and this would help. Some mold in the shower could easily be dealt with. On the positive side, the front desk was excellent. […] They explained the air problem when I arrived. They provided me the Internet access key and helped me get online on my computer (albeit in the lobby), and held my bags for me after my checkout so I could do a quick trip out to Pisa. I think some simple improvements here would make this a better place to stay! Simple stuff, but unfortunately it effects my report for this stay. Location was convenient to the train station and seemed safe enough. Read moreGenuine Hotels.com guest review
A recepcionista era muito antipática, mas o hotel era confortável. O quarto era bastante apertado, porém tinha ar condicionado. Quartos sem frigobar.Genuine Hotels.com guest review
Las zonas comunes están perfectas, pero las habitaciones datan de hace 40 años... al llover se inunda la pared (sí, la pared) y brota agua por los interruptores de la luz...Genuine Hotels.com guest review
Hotellet er lidt gammel men ok rent.Genuine Hotels.com guest review
Chi sa che a Firenze esiste una doppia numerazione per gli esercizi commerciali e per le normali residenze? La app mappe dell'Iphone mi indicava di proseguire ancora nella via Guelfa... e non vedevo insegne di Hotel. Ho dovuto tornare sui miei passi. Alla reception mi hanno spiegato che a Firenze esistono i numeri neri e i numeri rossi e che pochi non […] residenti lo sanno. L'hotel è perfettamente funzionale per una visita culturale: non lontano dalla stazione, a due passi dal complesso di San Lorenzo. Dall'altro lato della strada ci sono più trattorie - osterie con un ottimo rapporto qualità -prezzo. Unico neo? Le brioches non freschissime al buffet della prima colazione. Read moreGenuine Hotels.com guest review
Salle de bain vétuste avec fuite du robinet ; prise électrique défectueuse. Un personnel incapable de pallier les problèmes. Le petit-déjeuner est peu varié et propose des produits industriels.Genuine Expedia guest review
The hotel is very nice and gave us lots of suggestions. And it's also convenient to go anywhere. If travel next time, we will still take this one. ciaoGenuine Hotels.com guest review
Durant notre séjour, impossible de dormir avant une heure du matin (pendant 3 jours d'affilée). Bruits de porte qui claquaient et discussions d'un niveau élevé (présence de groupes d'adolescents). Hôtel à éviter en période de vacances scolaires).Genuine Expedia guest review
"Ruhiges stadtnahes Hotel"
Bis zu den Sehenswürdigkeiten sind wir ca 15 min gelaufen und dann hat uns der Trubel, auch im März schon, völlig in seinen Bann gerissen. Bis zum Dom ca 400 m, alles andere in direkter Nähe zum Duomo. Hotel wurde auch von Schulklassen belegt, daher ging es auch schon mal etwas lebhaft zu, aber sobald die Schüler das Haus verlassen hatten, konnte man […] die ruhige Lage genießen. Read moreGenuine Expedia guest review
Hotelli kulunut ja rähjäinen. Huoneen tapetit erittäin kuluneet ja tahraiset, joissain kohdissa kaiverruksia. Suihkusta tuli lämmintä vettä vain aamuisin ja hyvin hiljaisella paineella. Aamiaisessa säästämisen vaikutelmaa, esim. eräänä aamuna ei ollut sämpylöitä tai leipää lainkaan. Erityisruokavaliota ei huomioitu, vaikka ensimmäisenä aamuna tuotiin […] pyynnöstä gluteenitonta leipää keliakiaa sairastavalle matkakumppanille. Palvelussa ja varsinkaan siivouksen tasossa ei kuitenkaan ollut moitittavaa. Hyvällä paikalla lähellä kaikkea eikä liikenteen melu häirinnyt moninkertaisten ikkunoiden ansiosta. Read moreGenuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )