"Nice hotel right on the beach."
Only complaint aggressive turn down service in the evening. I was dozing in bed when they banged on the door and then unlock the door and walked in turned on the light then realized I was there and just left with the lights on. They did not lock the door after themselves. the next night same thing banged on the door I hollered No thank you and they […] still came in with your key so I could tell them not too. Very annoying! Otherwise very pleasant stay. Read moreGenuine Expedia guest review
Response by One Ocean Resort & Spa Sue, thank you for your review of One Ocean Resort and Spa. I sincerely apologize for our turn-down service. I understand that this was an inconvenience for you and was very frustrating. We will look further into this issue and it will not happen again. Please come back and see us again so we can deliver a 5-star experience! Regards, Sileshi Mengiste
"The place to stay!!!"
Everything was excellent, I didn't find anything wrong with our stay. The service was from another world, a true five star or could be a 10 star!!Genuine Expedia guest review
Response by One Ocean Resort & Spa Thank you for taking the time to review One Ocean Resort and Spa, JON. We are so happy to hear that you enjoyed your stay. We pride ourselves in teaching everyone on our staff to be intuitive and attentive to really give all our guests a five-star experience. Please come back and visit us again! Regards, Sileshi Mengiste
"Perfect Location for fun and work"
We had business in Jacksonville, but wanted to have a relaxing off time. The hotel was decorated perfect for the beach location with a modern clean line look but with warm colors. Loved the hall way and restaurant! Breakfast was great. Easy commute to Jacksonville for our meetings. Many eateries and bars within walking distance. Service was exceptional! […] Definitely will stay here again. Read moreGenuine Expedia guest review
Response by One Ocean Resort & Spa Thank you so much for your wonderful review of One Ocean. I am delighted to hear that you had such a pleasant and relaxing vacation. The decor at our resort goes along with our Point of Distinction, "Always in your Element." Our goal was to bring the outside in and make it look and feel like you are at the ocean. We are also very lucky to have an award-winning restaurant, Azurea, located in our resort as well as being located in the Atlantic Beach Town Center with many places to choose from fif you decide to venture. Please come back and see us again, so we can deliver our 5-star service to you once more! Regards, Sileshi Mengiste
I have stayed at this hotel several times and it is a nice hotel, but not worth all it charges. It took 30 minutes for them to find my reservation even though I could show them the confirmation on my phone. They apologized, but offered nothing else. I was charged full price for children's meals and had to talk to several people to get it corrected. […] The rooms are nice, but are beginning to show wear and tear. I will stay there again because it is the nicest option in the area. Read moreGenuine Hotels.com guest review
Response by One Ocean Resort & Spa Marcia, thank you for taking the time to review One Ocean Resort and Spa. I sincerely apologize for all the inconveniences you had to encounter. That is not our standard and we will look further into these issues. I can assure you that when you come back to visit us again we will be able to give you the best experience. Regards, Sileshi Mengiste
I stayed once again while on Business at the One Ocean Resort. I have said before this is one of the best hotels I have stayed in and I travel around the world. Having said that the air conditioning was not working until the last day of my trip (4 days), but at least it was very cool outside. When asked on the 3rd day they replied they were working […] on it. Overall a great experience with great service with one exception....they charge $25 to valet your car when the parking lot is small and you could park yourself and they charge for chairs and umbrellas on beach. Since I am usually working this is not a problem. I would rather they add this to the hotel rate in addition to the $25 resort fee. Read moreGenuine Hotels.com guest review
Response by One Ocean Resort & Spa Kathy, thank you so much for taking the time to review One Ocean Resort. We are so glad to hear that out of all the places you've stayed at while traveling you believe we're one of the best! That is a great honor to us. I sincerely apologize for the air conditioned issues that you faced. That is not our standard. Our staff is trained on being intuitive and authentic with each and everyone of our guests. Our $25 valet parking fee is there so that our valet team will be there every time you need your car or an item out of your car so you will not have to. They will even deliver your luggage and unpack for you if you'd like. I hope that you will come back and visit us again! Regards, Sileshi Mengiste
Everything about our stay was great! Staff,room,location! Highly recommend this hotelGenuine Hotels.com guest review
Very well decorated hotel but would not qualify as a resort for me. I would expect a lot of activities offered in a resort.Genuine Hotels.com guest review
Response by One Ocean Resort & Spa VR, thank you for taking the time to review One Ocean. We really take all our guests reviews into consideration. I am truly sorry that you were not able to enjoy all the activities that One Ocean has to offer. Next time, we will have our Docents provide our guests with all the activities that not only our resort has to offer, but activities to partake in the surrounding area as well. Please come back and see us again! Regards, Sileshi Mengiste
"Incredible staff that does an amazing job"
I took my wife to one ocean and we had an amazing time. I ordered flowers and champagne and the staff went above and beyond to have them delivered as a surprise gift. The eggs benedict and coffee were amazing! Thank you to your teamGenuine Expedia guest review
Response by One Ocean Resort & Spa Thank you for taking the time to review One Ocean Resort and Spa. We will do anything to go above and beyond for each and everyone of our guests and I am glad that we were able to do this for you and your wife. Our culinary staff is some of the best around, so I'm happy that this was appreciated as well. Please come back and see us again! Regards, Sileshi Mengiste
First Class HotelGenuine Hotels.com guest review
Response by One Ocean Resort & Spa Thank you for your review of One Ocean Resort and Spa. We are happy to hear that you believe our resort is first class. Please come back and see us again so we can treat you once more! Regards, Sileshi Mengiste
"decent, not great"
staff is great. location is perfect for me (7 minutes from family in Atlantic Beach) and great to be right on beach. much of pool area and outdoor dining area is shaded in the afternoon, so seating in sun is at a premium. bathrooms in rooms are tiny and not well maintained.Genuine Hotels.com guest review
Response by One Ocean Resort & Spa LC, thank you for your review of One Ocean Resort and Spa. Our staff here at our resort are very intuitive and attentive so they are always at your service. I hope that you are able to come back to our resort, and hopefully this time we'll get you a seat in the sun! Regards, Sileshi Mengiste
Was bumped from our oceanfront balcony. But they compensated The lunch was greatGenuine Expedia guest review
Response by One Ocean Resort & Spa Chris, thank you for taking the time to review One Ocean Resort and Spa. I am sorry that you were inconvenienced by having to move rooms. There is no excuse for that and we deeply apologize. I am happy to hear that you were able to enjoy lunch in our award-winning restaurant, Azurea. Please come back and see us again! Regards, Sileshi Mengiste
"5 star quality in quaint Atlantic Beach"
A very beautiful hotel with excellent service. Walking distance to restaurants, shops, and taverns. Highly recommended, although probably not the best choice for the financially disadvantaged. We booked an oceanfront room with balcony and two beds, and got exactly what we wanted. The upstairs guests were a bit noisy with the hard soled shoes on bare […] floors, but a call to the front desk took care of that quickly and without incident. Read moreGenuine Hotels.com guest review
Response by One Ocean Resort & Spa Thank you PJ Reed for taking the time to review One Ocean Resort and Spa. We are so happy to hear that you not only enjoyed your stay at One Ocean but that you were able to experience the Atlantic Beach Town Center as well. I'm sorry that you had some slight noise issues in your guest room. Our staff here is very attentive so I am glad to hear that they were able to took care of the issue quickly. Please come back and stay with us again. We look forward to having you as our guests. Regards, Sileshi Mengiste
A treat for myself, and I enjoyed every second. Worth the priceGenuine Hotels.com guest review
Response by One Ocean Resort & Spa Thank you Petra for taking the time to review One Ocean Resort and Spa. We are so glad to hear that you enjoyed every second of your stay at our resort. With the breathtaking views of the ocean and the intuitive service from all our associates One Ocean is definitely a treat for everyone! We look forward to your next stay so we can spoil you once again. Regards, Sileshi Mengiste
I loved the ocean views from our room!Genuine Hotels.com guest review
Response by One Ocean Resort & Spa Thank you for your response hrj. We are happy to hear that you enjoyed your stay at One Ocean Resort. The views are impressive from every room, whether it be a room facing down the coast or an ocean front room with a balcony. Please come back and see us again! We'll be looking forward to your visit! Regards, Sileshi Mengiste
"The perfect place to stay"
The location of One Ocean is perfect. It's right on Atlantic beach with several wonderful restaurants and shops within easy walking distance. The surrounding area is charming and well-suited for quiet strolls. The staff was extremely welcoming and friendly, as well. If you're looking for a great seafood place, check out North Beach Fish Camp, wich is […] just across the street, and have the fish soup as an appetizer. We would definitely choose One Ocean again! Read moreGenuine Hotels.com guest review
Response by One Ocean Resort & Spa Thank you for taking the time to review One Ocean Resort and Spa, MJ. We are so happy that you enjoyed yourself not only at our resort but that you were able to visit the surrounding area. The cobblestone streets in the Atlantic Beach Town Center is very charming to visit any time of the day. If you weren't able to dine in our award-winning restaurant, Azurea please come back and visit us again! We look forward to your arrival! Regards, Sileshi Mengiste
Would'nt stay at this hotel every again they have a problem with people that don't look like them and we spoke to people in the area and they agreeGenuine Hotels.com guest review
Response by One Ocean Resort & Spa Rhonda, we sincerely apologize for the guest service you experienced. We strive to make every guest feel comfortable and we take the treatment of our guests very seriously. What you experienced is not to the standards of One Ocean, and we do hope you will give us another chance to impress you. I will look to see where the breakdown in communication occurred, and again, I sincerely apologize for your treatment. Regards, Sileshi Mengiste
"Great hotel close to the beach, pet friendly"
Excellent hotel, great staff & amazing food...we'll be back!Genuine Expedia guest review
Response by One Ocean Resort & Spa We are delighted that you enjoyed our resort as much as we do! The award-winning savory food items in Azurea will make anyone's mouth water. The staff here is one of the best and we are happy this was showcased. We hope to have you back soon! Best Regards, Sileshi Mengiste
"Good place to visit"
My girlfriend and I stayed 3 nights. The staff was great, the restaurant was Goff, facilities...everything was good. Almost. My only issue was paying extra for a beach front upper level room. View was awesome. Saturday and Sunday afternoon until 530 they were making the loudest noise working on the rooms around us. Very hard to chill, relax our be […] intimate. I realize that this is not normal and they need to get ready for the coming season, but you pay good.... You expect good. it really ruined our afternoons. Other than that it was awesome. The staff there is great. Read moreGenuine Expedia guest review
Response by One Ocean Resort & Spa Thank you for coming to One Ocean Resort & Spa. We are happy to hear that you enjoyed the spectacular views of the white-sand beaches of Atlantic Beach. The ocean front rooms are definitely hard to beat! I'm delighted to hear that you were able to dine in Azurea as well. The savory dishes and the intuitive staff are some of the best in the area. I sincerely apologize for the construction that was going on during your stay, especially when you wanted to come and relax during your vacation. I hope that you are able to come back and stay with us again so we will be able to showcase what we're about...being always in your element. Regards, Sileshi Mengiste
The resort is located right on the beach and just steps away from a little town center. It was very convenient to just walk every where. We had a problem with the air conditioning unit not working in our room. We called for maintenance and they tried to fix it and was not successful. The staff was very accommodating and they moved us to an upgraded […] room. Although they introduced the "Docent" like it was your own "personal butler", it was more like front desk/concierge/house keeping/dining all rolled into one. You just press one button on the phone instead of calling different departments for your needs. It didn't impress me at all. All in all, it was a nice hotel and the service was good. Read moreGenuine Hotels.com guest review
Response by One Ocean Resort & Spa Thank you for taking the time to review One Ocean Resort and Spa, Gwen. We are happy to hear that you enjoyed your time at the beach and were able to venture to the cobble stone streets in the Atlantic Beach Town Center. I am sincerely sorry that you had issues with the air conditioning in your original guest room, but I am glad that our staff was able to upgrade you. Our Docents and One Touch department are there so you do not have to be transferred to all the different departments in the resort. One person can answer all your questions and needs. I am so sorry this was not communicated. Please come back and see us again! We look forward to your arrival. Regards, Sileshi Mengiste
"nice Clean Hotel .."
very comfortable rooms sizeGenuine Expedia guest review
Response by One Ocean Resort & Spa We are so glad that you enjoyed your stay at One Ocean! We hope you can come back and experience the One Ocean experience again. Either having an ocean front room facing directly east towards to ocean with a private walk-out balcony or an ocean view room with a floor to ceiling window facing the coast, you won't be disappointed! Regards, Sileshi Mengiste
"Nicely redone hotel.Very festive for holidays."
Convenient location......nice place to ring in the New YearGenuine Expedia guest review
Response by One Ocean Resort & Spa Good Afternoon, We are so glad that you decided to celebrate the holidays at One Ocean Resort. The Atlantic Beach Town Center always has so much to do within walking distance so you are definitely never bored when staying at our resort. We look forward to having you again, and hopefully this can be a new tradition for you to ring in the New Year every year! Regards, Sileshi Mengiste
"Standard rooms; great location"
The location, lobby and spa selections are great. The guestrooms - meh - may as well be at a Holiday Inn. If you really need the spa, or if you really dig fancy lobbies, go ahead and spend the money on this place. If not, you can save 50% and be just as comfortable at the Hampton Inn. The rooms are standard hotel rooms. Bathroom door swings in and nearly […] hits toilet... translation; this is not a spacious room. Cable TV reception was terrible when I was there. Staff is friendly, but promised "docent service" was completely absent. Cool lobby, nice (expensive,) lobby bar, excellent location. Read moreGenuine Hotels.com guest review
Response by One Ocean Resort & Spa Thank you for taking the time to review One Ocean Resort and Spa. I'm glad to hear that you were able to visit our ocean front spa. It's hard not to relax in the relaxation room overlooking the white sand beaches. I'm also glad that you appreciated the artwork throughout our resort. We strive to be "Always in Your Element" so the artwork resembles the simplicity and serenity of the ocean and we wanted to bring the outside in. I am sincerely apologize that you were not able to experience our Docent services. That is not up to our standard; we want to give all our guests a personalized experience so I apologize that you were unable to see this. Please come back and visit us again and we will be sure to give you a five-star experience that you deserve! Regards, Sileshi Mengiste
not enough movie channels, charged for valet when I self parked, check in agent did not inform me of anything about the hotel, check out time, restaurant etc.. beds were not the most comfortable. Not sure what the $25 hotel fee included except for the wireless (thats expensive internet)Genuine Expedia guest review
Response by One Ocean Resort & Spa Thank you for taking the time to review One Ocean Resort and Spa. We sincerely apologize for the lack of communication in regards to your charges. This is unacceptable by One Ocean standards and we will look into seeing where the breakdown in service occurred. We hope you will give us another chance to impress you the next time you are in Jacksonville.
"Great place to go get spoiled"
It's a Beautiful facility right on the beach and a variety of restraunts and bars mere steps from the property. The hotel restraunt is highly recommended , as is the spa. We had an awesome, recharging weekend! It's a bit more pricy then what I'm use too, but it reflects in the accommodations .Genuine Expedia guest review
Response by One Ocean Resort & Spa Thank you for your review of One Ocean Resort & Spa, Eric. We love our oceanfront views with stunning sights of our private, white sand beach. We are so glad that you enjoyed the Atlantic Beach Town Center as well, what a great place with always so much to do! Please come back and visit us soon, and we'll be sure to spoil you again. Regards, Sileshi Mengiste
"Hotel is close to restaurants, bars, shops, etc."
Forgot wake up call!!!Genuine Expedia guest review
Just loved it. Sure going back soon. ♥Genuine Hotels.com guest review
"Very nice resort, deceptive pricing!!!"
I very much enjoyed the location and the view. The room was very comfortable and the hotel itself nicely decorated. The concierge service was spot on and very efficient. The one complaint I had was the $25 daily service charge that is attributed to unlimited use of the snacks and stocked refridgerator in the room. The problem I had with this is that […] they choose the snacks, I only ate one snickers and only offered soda and water in the fridge and I do not drink soda. So, it essentially cost me $50 additional dollars for a snickers bar and my guest had a 10zo pepsi. I was also charged $20 dollars per day for parking at a hotel I that I was already paying to stay in. Again, very nice hotel but very sneaky and deceptive pricing for the area. Read moreGenuine Hotels.com guest review
"Nice Resort on the beach"
This was 2nd stay at One Ocean Resort and I will be back again. Great place to stay on the beach with all the amenities. Treated like a queen with a docent and spa. I didn't want for anything, that the docent wouldn't bring to my room. One Ocean is the nicest place I've ever stayed.Genuine Expedia guest review
"Charges resort fee per day which is not disclosed"
Charges resort fee per day which is not disclosed before hand and presents a bill of $150+ after a stay for a week that was unexpected.Genuine Expedia guest review
"Awesome Atlantic Beach Stay"
We loved this hotel. We didnt even have the opportunity to eat there, or try the spa since we were only staying at the beach 1 night. However, the staff at this hotel were extremely attentive and pleasant. Everything was beautiful. We could walk down to the water and across the street to some really great spots (Poe's Tavern= amazing in every way). […] We will most definitely stay here again. My husband really didnt care for "Jacksonville Beach" before, but this is a new spot on our list for weekend getaways! Read moreGenuine Hotels.com guest review
Great all the way around other than a very small bathroom.Genuine Hotels.com guest review
very nice location excellent service wish rooms had sliding glass door;sGenuine Hotels.com guest review
We enjoyed our time at One Ocean. the rooms are beautiful with ocean view and sunrise! Bathroom was bit tiny/confining and not real easy to maneuver in but the dual shower was fantastic! Spa amenities makes this a place to come back for sure. Try the Beach diner for breakfast which is nearby and don't forget Tacolu!Genuine Hotels.com guest review
"Nice Hotel and Nice Saff"
The hotel is perfectly located on the ocean. The surrounding restaurants and shops were very nice.Genuine Expedia guest review
Service was top notch!Genuine Hotels.com guest review
"Good location on low-traffic beach"
The hotel had a good location about 20 minutes from downtown Jacksonville on a relatively low-traffic beach. We visited in November so it was the off-season anyway, but the secluded feeling definitely added to the hotel experience. The staff was nice. The first room we stayed in had a very loud bass-sounding noise. It definitely didn't come from the […] neighbors, and sounded like a machine or a vent. We couldn't figure out how to stop it and it would have disrupted my sleep. I talked to the front desk attendant who was helpful and said she would send up someone to problem solve within 15 minutes. I waited for about 45 minutes and no one came, so I went back down and she offered another room. In the end the problem was solved but it was a bit of a hassle. Read moreGenuine Expedia guest review
"Close to resturants and activities for shopping"
Very nice pool and environment. Hotel on the beach. Good service and very clean.Genuine Hotels.com guest review
"Supposed to be luxury"
What a joke and lack of service: First: paid for oceanfront room through Expedia. They put us in a parking lot front room and blamed it on Expedia. Second: Instead of offering us any compensation, they tried to sell me oceanfront for $60 more a night Third: They force valet parking on you whether you want it or not and charge $20 per day outside […] of regular bill Fourth: Their rooms (we did get oceanfront but I had to pay $30 more a night) is extremely non-impressive with a regular bathtub and sticky shower curtain. Fifth: You'll love this. One night we decided to stay in and buy a pay per view movie only to find out that they don't offer that. Some kid brought up a dvr and about 8 cd's to choose from. The CD's were all old movies. I don't even remember what movie we chose but it didn't matter. The DVD didn't work anyway. Read moreGenuine Expedia guest review
"Great Hotel - Avoid Fl vs GA game weekend"
The hotel was lovely and the location excellent. We were there for a family event with two small kids and it seems everyone else was there for the Florida/Georgia game. There were fire alarms, screaming in the hallways at 2:00 a.m. and late night loud parties. The desk was responsive after my kids were woken up in the middle of the night but when I […] mentioned it the next morning the front desk attendant sort of shrugged and said it was the same every year. I understand big events take place but if a hotel of this caliber knows to expect this kind of behavior, they should have the security staff to keep a lid on things. We paid a lot of money to stay there for 3 nights and only had one good night of sleep. They also seemed to have trouble getting our room clean and restocked in a timely manner. Read moreGenuine Expedia guest review
One Ocean is a top notch hotel. Beautiful ocean front room!Genuine Expedia guest review
It is a beautiful hotel! We checked in late & checked out early the next day, so the resort fee $25 & valet $20 was a lot for not using the resort, but will book again when we can stay longer.Genuine Hotels.com guest review
"BE PREPARED FOR HIDDEN FEES"
First off, the hotel is nice, very calming, peaceful and relaxing. It has an EXCELLENT view of the ocean from the rooms(especially in the spa area, however). The staff is SPECTACULAR!!! However, Don't come without expecting to spend lots of money(I mean fees added to your card on file bc they never accepted cash). The room was nice, but no microwave(which […] they brought in after I requested). I brought my family so the room was a tad bit small for us. The bathroom was extremely small. There IS NOT room for 2 people to groom. The shower was great, however. They provide snacks(chips, cookies water and candy bars) that are restocked daily. That is what your $25/day pays for. All cars will be valet parked for a $20/day fee. Pool is heated and comfy, food at the pool is good and the beach is footsteps away. My girls LOVED being on the beach and in the hotel pool. There are all types of restaurants and boutiques surrounding the hotel. There's really not a need for your vehicle. Overall, it was a good experience, but I'm glad I had enough $$$ to pay the $200 worth of fees charged to me. Read moreGenuine Hotels.com guest review
I was charged $300 in extra hidden fees...they charged my card twice without my authorization. ..the hotel was expensive enough and we payed for a massage that was ok. Beware of the additional charges such as a $25 a day resort fee and $25 a day valet parking fee. None of these fees where addressed to me checking in or out and I am not happy and will […] NOT be staying there again! Read moreGenuine Expedia guest review
"on the beach"
Very nice Hotel. Lots of good restaurants and store in walking distance. There was always someone in the lobby that would greet us and open the doors for us which was very nice. However, I felt as though because we booked through Hotels.com we were treated like second class individuals. We checked in and were given our keys to our room. But we were […] not told where to park so we parked in any space, Later we figure out its valet parking only! We were told nothing about the emeities until our 3rd night there. In all it was a nice 5 day get away for my husband and I. Read moreGenuine Hotels.com guest review
Excellent, the best hotel.Genuine Expedia guest review
""Nicest" Place on the Beach"
This hotel is obviously a remodeled version of a much older property. My room was sufficient; but, the bathroom was only slightly larger than a standard portable toilet (note that I had an upgraded room). The door barely, and I mean barely, cleared the toilet. There is no way to enter/exit the shower with the bathroom door open. Closing the door once […] you are inside the bathroom is challenging as well. It's a good thing I am a former gymnast. The carpeting and linens were clean; but, the room felt old and worn and the decor is overdone and is a little hard on the eyes. Hotel staff was friendly and provided adequate service; however, I did find it odd to receive a knock at my door by a friendly young gentleman introducing himself as "butler" (my term, I do not recall his "title"). It felt like a cheap rip-off of the personal butler service offered by the St. Regis hotels. This property is in no way equivalent to a St. Regis property. Overall, the property is overpriced and the added "resort" and parking fees, which were considerable, felt like salt in the wound after the amount I elected to spend on-property for food and drinks, which was also considerable. This is not a resort, it is a remodeled hotel where the the remodeling budget went toward rebuilding the lobby instead of the guest rooms. The bartenders were friendly; the pool is almost awful, but not quite. Value for the money, this property is a 2.5. Stay at the Ritz on Amelia Island for a better value. Read moreGenuine Hotels.com guest review
"Great hotel right on the beach"
Great staff and great hotel. The staff goes out of their way to make you feel comfortable and accommodate any request. My wife and I had a great time!!!Genuine Expedia guest review
The smallest bathroom I have ever seen in a hotel. Our bathrooms on cruises have been biggerGenuine Expedia guest review
There is not one item that One Ocean could have done better. Perfection.Genuine Hotels.com guest review
Restaurant service was terrible, paid a resort fee then also had to pay for beds and umbrella for the beach, not enough beds around the pool at the weekend so could not use the pool, wedding party /loud noise waking us p at 2am......no valet to retrieve car in the morning despite paying $20....pool area gate left to 'BANG' instead of close all day. […] Also Receptionist told us that the bar did not have TV but in did. Read moreGenuine Hotels.com guest review
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