There wasn't anything particularly bad about this hotel, but there wasn't anything particularly great about it either. The location was very convenient, but the staff wasn't very friendly or informative and it was kind of hard to find...maybe it's just lost americans in a foreign city. Loved Venice, but I think we'll look around for a different option […] next time. Read moreGenuine Hotels.com guest review
Small, dark, and horribly overpriced. Unfriendly and unhelpful hotel staff. Free wireless almost never worked. Overall, this place should be avoided .Genuine Hotels.com guest review
"Summer in Venice"
Our family had a good experienced in this hotel. They have upgraded our room. The owner is friendly.Genuine Expedia guest review
"The location is good but that is about it"
This hotel is centrally located within 5 minutes walk to the St. Mark's Square, which was nice. Unfortunately, we encountered several problems: the room they gave us was outside the hotel so we had to walk through some alley outside the hotel itself. It felt like somebody was renting their room as opposed to being in a hotel. Secondly, the breakfast […] was a joke, it was just bread, cheese, ham and coffee. The TV had one English channel, which was frozen so we could not watch (not that we stay in the room and watch TV but it is nice to catch up with the world for a few minutes while getting ready). The beds were uncomfortable, you could feel the springs, that is how basic the beds were. They were also two twin beds placed side by side as opposed to a queen bed. Overall, I was not very impressed with the city. You can enjoy the city's charm in a day so I recommend you just go in the train for a day and get out at night. The logistics of staying at a Venice hotel is just too much of a hassle with getting the water taxis, hauling the luggage through all the narrow streets and having to walk everywhere. I am pretty athletic so walking is not the issue but when I am on vacation, I just want to relax. Staying in Venice has its inherent stress. Nice to visit for a day. Not to mention, it is very expensive. This hotel for about $350 is a motel quality hotel in the US. I would place it in the category of a Motel 6, which is usually at about $60 but in Venice, it is $350. Read moreGenuine Hotels.com guest review
The hotel is just off the main tourist drag between St Marks and The Rialto Bridge, so it was easy to get back just by following the signs to St Marks and or Rialto. The room was very Venice, on the small side buy it is what you should expect when staying in Venice. Our room had a great view, was quite, clean and had AC. The staff was very helpful. […] I was expected less based on previous reviews, I don't agree with any of the negative reviews about the staff. Bottom line, I give the place two thumbs up. Read moreGenuine Expedia guest review
"A must stay hotel"
Room was wonderful. My 2 daughters & I were upgraded to a 2 bedroom suite. A little taken back by the location of the suite at first (down an alley behind the main hotel), but pleasantly surprised on the size of the suite & cleanliness. Hotel is in the heart of San Marco in Venice and within walking distances of everything - numerous restaurants, shops […] and all the main sights on the island portion of Venice that we wanted to see. (San Marco church, gondola rides, water bus drop off & water taxi stops) Read moreGenuine Hotels.com guest review
"Nice location. It is a nice hotel for the money"
5 minute-walk to Piazza San Marco. In the middle of stores and restaurants. Room is decent.Genuine Expedia guest review
Great location, but plain dark room reached through back alley, front desk somewhat rudeGenuine Hotels.com guest review
"Could not be a better location!!"
Aboslutely the very best location! Near all there is to see, but enough distance to not get the noise. Staff very helpful and friendly. Breakfast was OK but don't be late! Safe area near shopping and all the sites. Loved it!Genuine Hotels.com guest review
"Small expensive hotel not worth the money"
Hard to find with no adquate signage outside. Small rooms with narrow corridor. Walls almost devoid of any decoration. You feel like you are in a cheap dormitory. Not worth the money we paid for. The room where they serve breakfast is very small. There is not enough table for guest. Not enough staff to serve breakfat. The breakfast food is terribleGenuine Expedia guest review
"Steps away from the main Piazza San Marco"
Great location. Second time we stayed at this hotel. Would definitely stay here again even though the staff is a little cold and snobby. Breakfast is great, too.Genuine Hotels.com guest review
Very cramped in dining area. Staff didn't have much meat or cheese out.Genuine Hotels.com guest review
"perhaps too close to sights?"
Venice is so crowded I'd try to stay further away from St Mark's square in peak season (we were there late July). Otherwise very good location (equi-distant) from both St Marks and Rialto boat docks (two options for taxi from airport). Very hard to find but everything is at first, everything. Rooms that we were in were on ground floor by kitchen which […] was loud at times, and right by patio which would have been our own patio if not for smoking staff there at times (was smoking patio). Room kinda old, shower small. Venice is tough city to stay in but I'd try to stay far from St Marks next time, Venice so small no problem walking anywhere. Read moreGenuine Hotels.com guest review
"Stay somewhere else"
Location was the only good thing about this Hotel. Hotel employees were not nice ever. The outlets in the room were all so loose that plugs fell out. My wife was blow drying her hair and circuit breaker popped, so I called the front desk to ask where the breaker was to reset it and He was angry. When I checked out I owed like $14 for some taxes because […] I had booked through Hotels.com and already paid for the room. Well the hotel only accepted cash and would not take a credit card. The Location was fantastic, but there are other hotels around the same location, stay at one of those. Read moreGenuine Hotels.com guest review
"Centrally located and comfortable"
The hotel was very centrally located which was great. The staff were extremely courteous, and the hotel had a nice modern touch which was comfortable. My only grievance was the short ceilings in the restroom area. I couldn't have a shower without bending down, and walking around the room also required quite a bit of ducking. Other than that, it was […] a great stay. Read moreGenuine Hotels.com guest review
"Packed near San Marco square."
Great location, clean and stylish condition, cramped but efficient space, unhelpful service. Specifically, the front desk wasn't very helpful giving directions or advice about the area and the Wifi (which you pay for) is sporadic at best.Genuine Hotels.com guest review
"location was wonderful"
The bed was within two feet of a major walkway (street!) through a thick slab of stone wall. Once the earbuds were in and the very efficient windows were closed, the outside noise faded away. We had a nice breakfast each morning, and all the front desk hosts were charming (except one). They answered ALL our touristy questions with considerable patience. […] We could walk out our door into the very middle of restaurants and shoppingI I definitely would stay again. Read moreGenuine Hotels.com guest review
Only one member of the breakfast staff the male, was customer service oriented. The female was rude and removed a spoon from my wife's hand when she was at the breakfast station looking for spoons/forks and plates. Apparently the female staff person wanted my wife to find a table when there wasn't one set and ready.Genuine Expedia guest review
"Uncomfortable and very expensive hotel"
Least comfortable and by far the most expensive hotel during our visit to Europe. Good location on San Marco in Venice, central to popular spots. However, the hotel is very, very difficult to find. We took the water bus which took about 30 minutes, then had a very long walk with our luggage on narrow alleys with lots of people, trying to find the hotel. […] Frustrating start to the visit. A better option would have been the water taxis which takes you much closer but for a lot more money. Venice is expensive so we were not expecting luxury, just a comfortable place to rest. The room was noisy in the evening and early morning. Carpets in the room are worn and dirty. Bathroom is ok. Shower gel doubles as shampoo. Bed and bedsheets were in poor condition. Bedsheets were rough, almost like sandpaper. They also smelled of chlorine. Worse that I've slept on in all my travels. We kept waking up at night due to skin irritation. This alone made us want to leave as soon as possible. Beds were uncomfortable as well. Breakfast is ok. Simple but enough to start the day. Front desk was not very welcoming, could be a bit friendlier. Read moreGenuine Expedia guest review
Not the newest facility but clean and great location. Recommend.Genuine Hotels.com guest review
As part of our Italy trip, we stayed in this hotel in Venice. This was beginning of our trip. We took almost an hour to find this hotel from San Marco water bus stop. You need to arrange for a porter to carry your luggage. Since we had a kid, we didnt travel light. Without knowing the actual route from the water bus stop to hotel, it took us a while […] to find the place and carrying the luggage. Ofcourse, for our return we got a porter to carry our luggage to the bus stop. There was an old man at front desk during checkin (most likely he might be the owner - at least he sounded so during our stay) didnt communicate anything - not even the room number. When asked for one, he just said - you will be taken to the room - wondering why he would even tell the room number and he wasnt anywhere closer to being friendly. He asked do you want to come down for breakfast or do you want it to be served in the room? Before my wifer and I could talk, within secs, he raised his voice saying - I am waiting for you to answer. When we said, we will come down for breakfast, he mentioned, by the way the breakfast area is full and you wont find place ;You will just make it inconvenient for everyone ; Its better to have it in your room. I didnt know why then even ask, when you dont have the option. And again, he wasnt any friendly. This was just the beginning of our trip and I didnt want to spoil our mood and just walked with the guy who was taking us to the room, thinking probably this is their culture. Later that evening, we went out for dinner and came back. This old man was sitting out there. As soon as he saw us, he started searching for something. He told us that he couldnt find our key. I mentioned that we have it. Immediately roared the old man - you arent supposed to take it with you; you need to leave it here whenever you go out. When I mentioned that you never told us when we checked in, he said you were supposed to read the instructions kept in the room. Wow welcome to the worl Read moreGenuine Hotels.com guest review
We stayed here with our son for 3 nights. Hotel is somewhat small but normal for European hotels. Breakfast included in the cost of the room was wonderful. Location is so convenient for all the main sites and also easy to get to by water shuttle, taxi, etc. We would highly recomend this hotel. First time in Venice.Genuine Expedia guest review
"Hotel San Zulian"
Close to San Marcos Square it was easy to find and hotel staff was very freindly and helpful. We were very pleased with ther freindly staff, location and price. Near the Square but reasonable resturants near by and Gondola rentals just 75 feet away. For European standards the rooms were large and comfortable.Genuine Hotels.com guest review
"hotel, location OK; service was TERRIBLE"
The hotel was in good condition, and conveniently located just behind San Marco square. Finding the hotel was challenging, but that's true for anyplace in Venice. The room was spacious enough for the 4 of us to fit, but the customer service was definitely lacking! One morning, we were told to wait in the lobby because the dining room was full. After […] 15-20 minutes, we went back to check because no one had come to get us, only to find that many other people had been seated before us; apparently they had 'forgotten' us Americans in the lobby. We also got a very rude response when we asked for directions to a restaurant that someone had suggested. The desk clerk said we should not ask him for directions; instead, we should ask him where we should go. When we told him we wanted to go to our restaurant & asked for directions again, he suggested that we go right outside the hotel and look around to see if we saw something that looked good. If not, he said, come back and ask him where we should go to eat. How rude! The staff here seemed to have a real chip on their shoulder towards us, and I'm not sure if it's because we are women, or Americans. Regardless, I would never recommend this hotel to anyone. Read moreGenuine Hotels.com guest review
"Hotel in Venice"
Great place in a great location. Located right behind San Zulian church. Only a Short walk to St. Marks and Rialto Bridge.Genuine Hotels.com guest review
"Great location, not much else"
The location near San Marco is great. The rooms were not that comfortable. The hotel staff was very unfriendly, seemed put out if we asked a question. Breakfast was included, but out of the six hotels we stayed the breakfast ranked at the bottom. Would stay elsewhere if I return to Venice.Genuine Expedia guest review
"horrible customer service"
during our stay at san zulian we had a horrible experience with the staff, to start our air conditioner started leaking water into the room floor and when we notified the front desk we got a nasty response from the clerk,"there is nothing i can do, there is a tool box on the mechanical room" that was the response we got, suggesting that we should fix! […] for the record they never bothered to come and fix the a/c so we sleept with our windows opened. Read moreGenuine Hotels.com guest review
"Intimate setting even with kids"
The staff at the San Zulian is tremedously adept at attending to your every need, a trait that comes in handy especially when in need of a water taxi. The hotel is situated in the San Marco neighborhood, keeping you within a few minutes stroll of all the know attractions while keeping you comfortably quiet while at rest. The air conditioning works terrific, […] probably aided by the low ceilings. The rooms are quaint, very clean with showers that rival the size of a typical US standup. This was our final stop on a 15 day journey that took us from Rome, through Tuscany and Reggio Emilia. Excellent choice for travelers with or without kids as long as size doesn't matter. Be prepared to spend extra to have a water taxi bring you to within steps of the lobby; otherwise, be prepared to walk a good distance with luggage in tow from the nearest bus ferry stop (San Marco Square). Read moreGenuine Hotels.com guest review
"Worth the money."
Good location. Good service. Modest breakfast was included and the room was more than adequate. Typical European bathroom with a small shower- if you're wider than normal, you might not fit. Quiet except the stairwell near our room woke us once or twice late with suitcases being dragged up and down.Genuine Expedia guest review
"Great location - all you need when visiting Venice"
For a clean, friendly hotel in a great location, San Zulian is the place. Room was small, but all you need when touring a city such as Venice. A comfortable bed and bathroom to return to after touring all day. Who needs a balcony when there are so many cafes to enjoy!Genuine Expedia guest review
"Hotel San Zulian in Venice"
Great location for all the sites and dining. It's an older and smaller hotel but very nice. Just remember that the hotels in Italy are not what we are used to in the USA.Genuine Hotels.com guest review
"Great hotel and location, iffy service"
Everything about the hotel was great (room, location, breakfast). But the first night a very strong cigarette smoke-smell entered our room. We tried to explain the problem to the night receptionist, but were unsuccessful. We explained the situation the next morning with a request that the problem be remedied; the man at the front desk refused to acknowledge […] that the problem could even exist. He insisted that no one could smoke in the hotel because (supposedly) the hotel smoke alarm would go off if someone so much as lit a cigarette. He tried to say that we were smelling burning plastic. Needless to say, this story didn't exactly persuade us. However, we had better things to do in Venice than argue about smoke. Luckily, there was no recurrence the second night. Read moreGenuine Hotels.com guest review
Staff was friendly and location was awesome! Just a few blocks from San Marco. Rooms are a little small but not much time spent in rooms anyway. Bathroom was spacious.Genuine Hotels.com guest review
"San Zulian in Venice - 3 min walk from San Marco"
It was difficult to find the hotel on the first day, but this is typical for Venice with its web of narrow streets. Polite, multi-lingual staff. Substantial breakfast (same every day). Our room was not in the main building, we had to go outside of the hotel to get to the room. Very steep and narrow stairs, no sound insulation - voices from the street […] could be clearly heard in the room, which is definitely a problem during more active tourist season. Read moreGenuine Hotels.com guest review
"About the Same as most in the area"
This hotel was a clean, basic hotel with the most uncomfortable beds we had ever slept in. It had a nice continental breakfast that was included in the price, which helped a lot since every restaurant in Venice was quite pricey. I would reccommend this hotel, but the hotel staff were a little unfriendly and not too helpful.Genuine Expedia guest review
Great location, small room, very small bath, some of the front desk staff a bit stiff, great service from the rest of the staff.Genuine Hotels.com guest review
The hotel is located in a quiet area with a couple of minutes walk to St Mark's Square. There was very little information in our room about the hotel or area, and the one page that was available said no eating or drinking in the room unless from mini bar!! The hotel also charges 3euro per night per person which is city tax. We did not find that in other […] areas. Read moreGenuine Hotels.com guest review
Within easy walking distance of all major tourist attractions.Genuine Expedia guest review
"Great location, poor customer service"
The hotel is in a great location, not far from St Mark’s square. Access to some of the rooms are around the back of the hotel and you have to press a bell before the reception staff let you in. Sometimes they take their time. We had 2 double rooms, which were spacious but the shower in our room was ridiculously narrow and impossible to turn around in.There […] is a fish restaurant around the back so there is a strong smell of fish coming into the rooms if you leave the windows open. On the last morning my girlfriend and I and my elderly parents sat down in the breakfast room at 7:20am. The Italian girl who works there came in and started screaming and shouting at us and she was extremely rude, apparently we were only supposed to enter the breakfast room at 7:30am. She actually made us get up and leave the breakfast room until 7:30. We were absolutely shocked. We complained to the manager at reception but he did not care at all. The customer service is non-existent and disappointing. Read moreGenuine Hotels.com guest review
"excellent location - very helpful staff"
After going wrong way to the hotel - once found we were extremely pleased with the location only a couple of minutes from St.Marks square. Family room was good size - with large double and two single beds and a lovely modern bathroom. Breakfast buffet perfectly adequate and adjoining bar/restaurant is a nice place to stop for a drink. Staff were extremely […] pleasant and helpful and even allowed us to leave our cases with them the following Saturday even though we weren't staying there that night. Nice trip to Murano organised by the hotel with private water taxi transfer although have to sort own transport back- Overall a very pleasant experience and would definitely return again. Read moreGenuine Expedia guest review
"great location; great hotel for a short say"
I stayed here in August 2013 and picked this hotel as I also stayed here in July 2009. It's easy to find (through the large blue & gold clock in San Marco Square, turn right at Cartier, go around the church to your right, left into the little lane way & the hotel is on your right). It's great for a short stay (2/3 nights) it's very basic but the concierge/reception […] are friendly and helpful. If you want something romantic and tasteful this will not be for you. Read moreGenuine Hotels.com guest review
"Venice hotel (central)."
The hotel is very well located in terms of its proximity to St Mark's Square which is less than 2 minutes walk away. However, it is on a main thoroughfare that is very busy during the day and so it can make the immediate vicinity seem quite claustrophobic. As with many hotels that can lay claim to a central location, what you get is not very much for […] your money and so the room, while clean, was small and the fittings were no more than basic. Breakfast consisted of a choice of a couple of cereals and juices, along with bread and croissants, ham and cheese. Staff were pleasant. I can;t say that I'd recommend it as I can't imagine that I would stay there myself again but, that said, the location is good and, if its not much more than a bed that you're after, it was OK. Read moreGenuine Expedia guest review
"Great location, too noisy"
Great location. The room is small, but not excessively. Shower-space is small. Decent breakfast. Only problem was that street outside was too noisy (we were on third floor) and the bells from the San Marco church are loud (starting at 7 am in the morning). Attendant did not tell us that room 2xx was actually on third floor! Also, they did not have a […] map of Venice in the hotel! Read moreGenuine Hotels.com guest review
I booked this hotel under the understanding that it was newly renovated. The rooms we were given were definitely not renovated and nothing like the photos that we had seen of the hotel. We were given rooms that you didn't even access through the hotel lobby but via a side entrance that was very dark and smelly. It was also very noisy outside our rooms […] at night. The rooms were very ordinary, the springs in our mattress were pushing out through the top and the pillows were like bricks. I did request a softer one but that never appeared! The shower fell apart when we first used it and had to wait almost 24 hours to have it repaired. Of all the staff we came across there was only one who was even the littlest bit friendly and helpful.... Read moreGenuine Expedia guest review
"VERY RUDE front desk and bad hotel condition"
I don’t usually write bad reviews nor give this low score for hotels. But this one ranks as one of the worst hotels we’ve been to. The hotel was not in good condition. It seems like you’re living in the 1970’s or something. They need to improve the condition of their hotel. Also, the front desk was RUDE. Front desk personnel should be friendly and approachable, […] but the front desk in this hotel was RUDE. I wouldn’t recommend this hotel. Please don’t make the same mistake that we did by booking this hotel. There are a lot of other hotels in Venice. Don’t make the wrong choice, like us, of choosing this one. Read moreGenuine Expedia guest review
Excellent location, free wifi and breakfast in the room , what more I would ask for.Genuine Expedia guest review
"An excellent main island choice"
Being our second time in Venice (and the first with two kids in tow - boys aged 5 and 7), we decided to bite the bullet and stay on the main island. Hotel San Zulian was perfect - fabulous location central to everything (easy to duck back and go to the toilet), and very good value for money (in Venice terms - staying there is going to cost you a fortune […] no matter what). We would stay there again, and happily recommend to others. Room size was generous, bed was comfy (by Italian standards), and there was plenty of light. Book with confidence. Read moreGenuine Expedia guest review
"San Zulian in Venice"
Very good location close to San Marco, everything within walking distance. Small hotel and small rooms just as we expected. Reasonably good breakfast buffet.Genuine Hotels.com guest review
"very near St. Mark's"
It's a stones throw from the must see sight in Venice. It is near the San Marco stop of all the boats. Although its around 10 to 15 minutes walk, the bridge has a ramp for travellers with big bags with wheels. They offer free trips to Murano island from 9 t0 12 noon daily. If you want to experience the nightlife, then this hotel is so convenient to […] go home to after the dinner, the drinking and the dancing Read moreGenuine Hotels.com guest review
"perfect location, very cute hotel"
We stayed at San Zulian as a family of 4 and were very happy with the convenience of the location. It is right behind Piazza San Marco. This is a little hotel, but with a very reasonable room, not too small at all. The receptionist was very friendly and willing to help. He spoke very good English. The only little bit disappointing part of the stay was […] a breakfast, that was very simple and the dining room was very tiny. However our overall experience was very good and we would definitely stay here again. Read moreGenuine Hotels.com guest review
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