The desk clerk was extremely rude when we checked in. We couldn't get any sleep due to yelling and doors slamming in the parking lot. We moved down the road to the Days Inn for the rest of our stay.Genuine Hotels.com guest review
Overall room was acceptable for price. Now actual bed sheet, just top sheet and 2 blankets. 1 blanket was really old and scratchy and uncomfortable. Was unable to use. Front desk was unfriendly and only thing said to me was fill out card and my room number. Paid more attention to the tv then me checking in. Would not suggest again.Genuine Expedia guest review
"Decent if you have no other options"
Front desk woman was very rude and snappy. Room was decent for just an overnight stay.Genuine Expedia guest review
"Should not be in business"
The hotel looks like it is out of business. There were two other travelers there when I left in the morning. The bathroom door had two holes from punch/kick ins and there was something brown spattered inside the lampshades. The carpet was just plain nasty. If they can't fix this up, they should not be in business. I took pictures.Genuine Expedia guest review
Everything was great except our toilet seat was cracked and asked twice to have it repaired and it never go repairedGenuine Hotels.com guest review
Everything was just terrible.Genuine Hotels.com guest review
Quality of serviceGenuine Hotels.com guest review
"Unwillingness to work out an issue."
My wife ended up in the hospital and the hotel was unwilling to work with us on the existing reservation. Understand they might get a lot of excuses but we had a doctors note about the admittance into the hospital. Thought they would at least offer something.Genuine Expedia guest review
"Only room available."
It was the only room available on short notice in or near Augusta during Masters Week.Genuine Expedia guest review
"Not at all what was in pictures"
The hotel was in a broken down condition. Front of hotel carport appeared to have collapsed or been hit by something. The room appeared in order but that was deceiving, and soon dispelled. Tried to turn light on not working, tried TV not working, went into bathroom light worked but towels had stains of yellow and brown. Went to see manager who said"they […] were clean just stained". Asked for some without stains, he asked me follow him to an empty room. Im female,no way Breakfast cereal no milk. Not good. I and my 76yr old mom got in so late at 930pm she couldnt go out again. Read moreGenuine Hotels.com guest review
"Truck stop hotel"
It was fair...not the cleanest hotel. Its located behind a gas station right off the highway. Nothing is around this area other than woods. The staff I encountered was pleasant and friendly, and willing to help if needed.Genuine Hotels.com guest review
"Good pick to watch the Masters"
The hotel was a short distance to the Masters and was a reasonable price, I had no problems with the reservation.Genuine Hotels.com guest review
Do not reccomend. Very disappointingGenuine Hotels.com guest review
Hotel was very old, bathroom was dirty, dirt on walls and strange smell.Genuine Hotels.com guest review
Hotel was very old, bathroom was dirty, dirt on walls and strange smell.Genuine Hotels.com guest review
"The Guesthouse International Inn"
The service was great. Considering the hotel is 1* the bathroom was very clean, the size of the room Ok. Very well situated to our purposes. It needs some remodeling though.Genuine Hotels.com guest review
"Great Location for Masters poorly maintained"
Great location but building outside and rooms inside were poorly maintained.Genuine Hotels.com guest review
"Guest House International, Aiken, SC"
An older hotel with out dated furniture but very clean rooms. Beds were very comfortable. Refrigerator and microwave in the room. Easy access from route 20.Genuine Hotels.com guest review
"Hotel in Aiken, SC"
I paid for the room with my credit card online through Hotels.com. When we arrived at 6:00 pm the clerk took forever to check us in and then she said the owner told her (by phone) to charge my credit card again! It was a private party so I had no choice but to pay again. When I complained she said I would need to speak to the owner in the morning. I […] am going tohave to check my credit card bill whne it comes in to see if I was charged twice which I am sure I was. i will then have to call my credit card company to dispute the charge! Read moreGenuine Hotels.com guest review
"Poor Customer Service Ever!!"
07/19/13 Le'Peaches N Columbia, South Carolina, United States
My kids grandfather got a room for my mama and my children to enjoy the pool because it was very hot... when my children and I approached the pool, the manager came out with an attitude and asked what room we came out of, and I told him, he then told me that my kids and I couldn't get in the pool because we were guest of their guest. When I got back in the room and reported what the manger told me about us being able to get in the pool, he got real nasty and rude with my mother and hung in her face, not once but twice.. The customer service there is very poor and I would not recommend it for anyone to enjoy themselves at their (guesthouse) expense. The small pool that was there was filled with bugs and straw an other things on the floor. I wouldn't want to deal with anyone's attitude, especially when your running a motel that you would want people to come back to and you think its ok to talk to anyone any kind of way. Just poor customer service and too much attitudes to deal with.
"NO NO NO NO!!!!!"
10/22/12 duckhunter29871 Charlotte, North Carolina
First off, I was told the I could bring my dog, and the total for one night would be $47. WHAT A DEAL. When I arrived, I was charges $60. What ever. No big deal. The room smelled like a dirty ashtray. I've stayed in rooms that have been smoked in before, but this was horrible. IF you ever think of staying here, make sure you ask for a non-smoking room. I am not sure about the dry brown stuff on the bathroom door, but it looking liked it had dripped down the front and back of the door, and there was hair stuck to it too. I stayed in the back of the Hotel, and it looked like there was an older building that used to be part of the hotel. There was a silver Dodge Charger that would cruise back and forth with it lights off, and park in front of the older hotel. I could not tell what he was up to, but I think he was using the other old hotel for something. It was not something I wanted to find out. I am just glad I had a large dog, and brought a fire arm. I wanted to talk to the staff about this, but they really did not look like they would care. When I went to check out in the morning, the guy at the from desk was pretty put out by having to run my card. I left happy to be out of that place.
"Great Cheap Hotel"
Huge Hotel with pool and $40.00 rooms very quiet average room but clean hotel needs front appearance lift. Inside court area nice. Nice staff it's sold holiday inn I believe. Would stay again great value.
"Do NOT stay here, even if it is the last room in the South Carolina!!"
04/09/12 hawaiiluver hawaiiluver
You will note there were several other people who had reservation issues and couldn't get a resolution. I am one of those! I actually ended up with 2 different reservations and my Travel Agency and I have tried since March 6th to get a resolution. Naturally we only needed one reservation, but ended up with two. Yea, right...the front desk clerk said "no problem to change the reservation to only 2 nights...which is how we ended up with 2 reservations - one for 2 nights and one for 3 nights. We have contacted the hotel and Guesthouse International and to date no resolution. We tried to resolve this in-person during the Masters 2012 week and ended up leaving. We simply could not and would not stay at a hotel that is being managed/owed by such dishonest people. In addition, the lobby (where one would think would look half-way presentable) was horrible and smelled bad. Believe everyone of these reviews...I wish I had... 2 reservations, didn't stay any nights, out over $700...shameful...
04/02/12 priker Bluffton, South Carolina
We stayed here 1 night during 2012 Masters week (Augusta is 22 miles). What a dump. First of all, with hotel rooms running at a premium, this is the last place to expect upgraded rates ($150 for 2 dbl beds --normal is $40) but they didn't disappoint us. Has that odor of cleaning products similar to those found in a large country in southern Asia. Paint was flaking off the walls in our room. The advertised pool (today it was 90 deg) was still in it's winter mode --covered and unkempt. Can't claim false advertising here! I would not recommend this to an enemy!
10/30/11 Ken B North Augusta, South Carolina, United States
Went there for a party on Halloween. Finally went to room at 2:00 am....Bugs all over and toilet would not flush. We did not stay..packed our bags and drove back home. Talked to desk and they were not interested in a complaint....Don't waste your money
Nothing good to say. Nothing worked. Dirty. Rude.
"Would only suggest for single males or groups for a single night."
09/07/10 TrvlKiwi San Diego, California
The hotel is under new management and in the process of being renovated. The room we had was typical economy. No worse and definately worth the price. There was a fridge and a microwave, which was very convient. The bed was comfortable and as clean as I ever trust hotel beds to be. There were very few guests besides us, so things were quiet. But betwwen the lack of other guests, the relative seclusion on the hotel, and the ghost towny look of the back unattached part of the hotel, (they haven't don't renovations on it yet) I strongly doubt that I would have stayed there if I were traveling alone. The gas station in front of the hotel didn't bring in the best crowd either. The locations is good if you need access to I-20 in a hurry. Other than that, downtown aiken is a 20 minute drive. There's a waffle house within walking distance and a Subway attached to the other gas station across the road. The hotel pool and free breakfast hours are pecular. The pool is opened from noon to 9 pm. Why noon? Its not like there was a lifeguard to work around. I don't see any other logical reason to prohibit someone their morning swim. The free breakfast consisted of milk, orange juice, coffee, frosted flakes, raisin bran, and what looked like poppy seed muffins. They closed the breakfast at 9 am and had very strict rules about not bringing any food back to the room. I'm sure there are some early bird travelers out there, but I think for most of us, closing the breakfast before 9 am is too early. The only thing that really irratated me was the room cleaning service. We stayed there 5 nights and the room was only cleaned twice. Granted they did knock two other times at an ungodly early hour, but appearantly this was the only round they made. If you want the room cleaned later you're SOL, no matter how long you leave the sign on the door for the room to be cleaned. I find this to be unacceptable, because there were so few other guests and so little other stuff for the staff to do. So, I would only suggest this hotel to single males or groups that wanted to stay in a quiet place near I-20 for 1 night.
07/06/09 Ericjamesmom Florida
Don't wast youre time Front desk help horable Mgr no help. We got the run around whene trying to cancle because we cfouldent find the place. We found the hotel and it looked nothing like the web site said. WE CHECKED IN an CHECKED OUT 20min lader and still trying to get a Refund.
"Don't stay here!!!"
08/16/07 tigertale Clemson
Do yourself a favor and stay elsewhere. Rooms are thread-bare and they are very stingy with the towels. We only stayed here because there were no rooms left in town for the soccer tournament. Our credit card was charged for rooms we cancelled with their front desk clerk (with her permission) almost three weeks after the fact. They said nothing to us at check-in about this.
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