"Thanksgiving at Hilton"
Room by the elevator and people getting off made a lot of noise. Also, heard noise above on the 3rd floor, someone stomping! Otherwise room was clean & comfortable.Genuine Hotels.com guest review
"a few bad attitudes"
Hotel was great, staff needs improvement on attitude.Genuine Hotels.com guest review
"Best hotel in Kansas City!"
EXCELLENT!! This is a wonderful hotel! If you are going to the Kansas City area, this is the place to stay! My husband and I will always stay in this hotel when we go to KC. Staff is very friendly and helpful and the food in the dining area is top-notch! We highly recommend this hotel to families or business travelers.Genuine Hotels.com guest review
"Reasonable choice for visiting the KC area"
This hotel is located within easy access of the Interstate, but far enough off to not be compromised by excessive traffic noise. Good solid mattress and nice overall finish to the room. Tasty coffee and goodies in the lobby too!Genuine Hotels.com guest review
Me and other guest that I knew who stayef in the hotel had problems with the receptionist at the desk. Very poor attitude. Manager walks out the back with a post it not stuck to her forehead.Genuine Hotels.com guest review
Everyone was kind and accomodating! Grandson loved the indoor pool.Genuine Hotels.com guest review
Everyone was so pleasant and helpful. We checked in early and since we had a toddler that was so helpful. Beautifully decorated and excellent room.Genuine Hotels.com guest review
"Hilton Garden Inn"
We were a little disappointed with our stay. The reviews made it sound wonderful. The room was a little dated and smelled musty upon arrival and the beds were old and uncomfortable. Housekeeping did not clean our room on one of the days (We were gone all day until 10:30pm) However on the plus side, the desk staff were very friendly and welcoming and […] it was quiet for sleeping. Read moreGenuine Hotels.com guest review
We enjoyed the room at the Hilton but I must say the staff that checked us in on the first day of our stay was neither helpful, friendly or professional. We were told that there was a mix up in our reservation and we would have to contact Hotels.com to work it out. While we were at the desk, a lady, I assume was the manager came out of the office behind […] the desk with a post it note on her forehead. It was not until my daughter gave the lady an inquisative look did she remove the post it note from her forehead. We went up to our room to call Hotels.com when we recieved a call from the front desk asking if we had worked it out yet. We had been in our room LESS than 5 minutes when we recieved this call. I said we would be down as soon as we worked out the issue. At that time I was told the room would cost us much more than I had already paid. We got the problem fixed. Turns out Hotels.com had done everything on their end, the staff at the Overland Park hotel did not put our reservations in the system. We were in town for a friends wedding and had friends that were also staying at your hotel in Overland park. Turns out they had the exact same experience at check in that we did. I booked a room at the Hilton because you have a great reputation for quality rooms and service. Although the room was very nice, the check in fiasco told me I will never stay at the Overland Park Hilton Garden Inn again. Read moreGenuine Hotels.com guest review
"Kansas stay October"
The hotel was nice but the beds were awful. We had one decent bed and then the other bed was all lumpy and hard to sleep on. I would definitely recommend getting new mattress in at least the room we stayed in.Genuine Hotels.com guest review
"Close to event and family"
No problems, was permitted to check in early in order to get to event on time.Genuine Expedia guest review
We were very impressed with the size of the rooms. They worked perfect for us and our 3 children. Also loved the HUGE hot tub!:)Genuine Expedia guest review
Our # 1 concern is always cleanliness. This hotel fit the bill. Many small things made all the difference. Convenience items, such as ironing board, hair dryer, grooming and personal care items, coffee and hot tea, very comfortable King bed, soft sheets and friendly service.Genuine Expedia guest review
Nice hotel with a good priced breakfast. Very friendly staff especially in the breakfast area. Only complant would be not enough towels both nights for four women. When asked they provided the extra towels.Genuine Expedia guest review
"What I expected"
For the most part was exactly what I expected, very nice for price. I was really disappointed in the breakfast. The 9.95 breakfast may have been good but didn't want to pay that at a hotel in this price range, expected continental.Genuine Expedia guest review
We really enjoyed our stay at this Garden Inn. First off, the location for us was perfect. Easy access to the Overland Park area while very short distance to major highway to go towards the state line and downtown area. The hotel lobby was wonderful for visiting and each afternoon there were special treats. The rooms were comfortable, clean and although […] not recently remodeled, it was nice and just fine for us. The staff was very pleasant and helpful. Read moreGenuine Expedia guest review
Great stay! Would stay here again when visiting KC. Went to KC Chiefs game and I felt this location was great! The hotel staff was better than most in my opinion!Genuine Expedia guest review
Only a couple things 1. There's a tree that hides the entrance sign. 2. We had to leave. This place is amazing. It was really close to my doctor's appointment.Genuine Hotels.com guest review
AC needs to be colderGenuine Hotels.com guest review
Awesome from the price to everything about the hotel, we were very pleased with the front desk giving us a room right across from the indoor pool, and had a great nights sleep beds very comfortable, the convenience of fridge and microwave "state of the art" service/stay!!!Genuine Hotels.com guest review
The staff at the front desk, particularly Imani, were extremely helpful. Due to a change in plans we had to change rooms after the first night. Imani found a room on the same floor that was available before checkout time so it was easy to transport luggage to the new room. Dinner at the hotel was quite good and reasonably priced. Not something we usually […] find at hotel restaurants! The location was perfect for our visit which included a KC Royals' game. Will definitely stay here in future visits to Kansas City/Overland Park. Read moreGenuine Hotels.com guest review
"Close to attractions"
The rooms were clean and comfortable. We had trouble with service. It seemed they were having problems with people checking-in. The hotel system kept stating that the credit card was expired and the card showed it was not expired. There was only one person behind the desk and everyone was getting frustrated. Our check-in went smoothly, so we thought. […] We received several phone calls before 8:00 am stating there was a problem with our credit card. We went down to the desk and they told us that our card was rejected and we needed to use another card. They assured us that our card was not charged and we used a different card. Once we returned to our room and looked on our credit card website, it showed that our card was charged the night before and now we paid for our room twice. We again went down stairs and complained. We were told it did not show that we paid twice and if the system showed a double payment then it would refund our money by that night at midnight and it was not refunded until Wednesday. I would probably not stay at this hotel again. The hotel computers should be able to tell if a customer paid twice and refund the payment back immediately. I also do not like being woken up early in the morning for payment problems when it should have been taken care at the time of check-in the day before. Read moreGenuine Hotels.com guest review
"Family get together"
My check in was fine - except that the first room we were assigned had a rotten egg odor to it - so we had to move. When the remaining part of our family arrived, the Front Desk Employee had only been there 2 weeks and was left on his own. People were lined up and I actually saw a few people leave because it was taking him so long to figure things out. […] The guy did great with what he had to work with and was able to get people their rooms, but why the Manager would leave a new employee by himself on a busy Saturday night not sure - Rooms were mostly clean... some family members had "extra" charges on their credit cards in the morning. Read moreGenuine Hotels.com guest review
"Nice and clean, service not that great"
First, I will say that the hotel was very nice and our rooms smelled and looked fantastic! We stayed two nights so I did not have room service come the second morning. We did not want anyone in the rooms with our things while we were gone ( just a trust issue we have in general). Anyway, we figured we could just ask for clean towels at the desk. Apparently […] they were shirt sraffed because it was difficult finding anyone to help. We did finally get a girl at the desk and she said she would bring some to our rooms. We waited a while and never got them. We went back to ask again and were questioned why qe needed more but finally got more. That was annoying and rude in our opinion. Also, when we booked the hotel we called the hotel itself and was assured our rooms would be next door to each other being we are a blended family vacationing. That did not happen, we were down the hall from each other. Again, frustrating but we managed. Overall, the place was nice and the cleanliness impressed me most. I was just dissapointed with the service. Read moreGenuine Hotels.com guest review
Friendly front desk. Surrounding area has plenty of eateries.Genuine Hotels.com guest review
Nice stay. All accommodations were covered. Hotel staff was great.Genuine Expedia guest review
Room was very clean, and we had all we needed, fridge so we can purchase healthy food at grocery instead of eating fast food. Micro so we can heat what we eat, and coffee maker for coffee and tea. I also loved the whirlpool tub, that was very relaxing to have that after my event. Across the street from convention center, Bed was very comfortable.Genuine Hotels.com guest review
We will stay her again if ever in the area…very nice hotel!Genuine Expedia guest review
"Great location close to everything"
Awesome. Great beds, swimming pool and close to shopping and eating.Genuine Expedia guest review
"Booked as an overnight en route to Oklahoma City."
This hotel staff was super friendly from check in to the next day. The hotel was very quiet even though we were off the main lobby and elevator. Beds were comfy and it was nice to be on a road trip and have a fridge to store food before heading back out. Wifi connected without fault. I would certainly stay here again!Genuine Expedia guest review
Nice staff, clean room, comfortable bed, delicious coffee!Genuine Hotels.com guest review
We had the worst night sleep. The mattress was sloped. I felt like I was rolling over & down a hill. Also, the shower was not clean.Genuine Expedia guest review
We encountered problems with the pluming the Hotel staff dropped off a plunger and left, at these prices not what I expected. Not sure I'll stay there again, lots of other hotel in the area at same price point.Genuine Hotels.com guest review
"good and comfort"
The hotel was nice and clean, the staffs were wonderful, they let us check in early after all day and night drive and so tire. I would return and stay at this hotel again.Genuine Expedia guest review
great!Genuine Hotels.com guest review
I enjoyed my stay. If I am ever in town again, I just might stay here again. Thank you for your time and hospitality.Genuine Hotels.com guest review
We drove in from Omaha for a concert and wanted a nice hotel, but didn't want to spend a ton. We had two rooms and we were all impressed. The rooms are big and clean. It was nice to have the option to eat breakfast there (for an extra fee) and the staff was helpful.Genuine Hotels.com guest review
We booked our room on our way back from Minneapolis. The hotel location was the only thing that was positive. The hotel looks new from the outside and the lobby is updated, however, the halls and rooms are not. The ceilings are low, our room had a deodorizer smell (not a clean smell) which usually means they are trying to hide an odor. After being in […] the room for about 30 minutes we determined it was a mildew smell they were trying to mask. The bed linens (top comforter) had stains on it so we used only the sheet. The carpet, curtains and bedding is all in dire need of updating. The price we paid should have included breakfast, but that was additional. Next time we will stick with Hampton Inn (there is one close by) but the family we were traveling with had already made reservations here. Read moreGenuine Hotels.com guest review
"Very clean and up to date."
The hotel was up to date, clean, and very well maintained (especially the bathrooms, which are very important to us). We like a somewhat firm mattress and these were too soft and seemed beat down a bit. We did not sleep very well and I had a sore back. Free breakfast was OK, but not many options. It is not located near anything and is a bit noisy being […] near I35. The price was what attracted us. If you just need a clean place to spend the night and aren't as picky about a mattress, it's a great place to stay. Read moreGenuine Hotels.com guest review
"Near the Convention Center in Overland Park"
Nice, clean, quiet hotel. It was within walking distance of the Convention Center, and I appreciated the free coffee in the morning.Genuine Hotels.com guest review
"Comfy beds, large room with refrigerator, microwav"
I loved the pool and hot tub, the fact that the room was ready at 8:30 am, the staff was friendly, they had meals on premises and the room was large and comfortable.Genuine Hotels.com guest review
Had a great time in the KC area. Great location, nice room at a good price.Genuine Hotels.com guest review
"The buffet is a joke."
The morning buffet is the height of inefficiency and the result is a cold breakfast. They have you take you own bacon and what they call potatoes and then you wait while the cook makes your eggs and the wait staff brings you your eggs. By time the eggs arrive your bacon and potatoes are cold. And the bacon looks like what comes out of a smashed bag […] of potato chips. Not a whole strip of bacon in sight, just pieces. Read moreGenuine Expedia guest review
"Close and convenient to our nephew's wedding"
The Hilton Garden Inn in Overland Park was very nice. Easy to find, easy to get checked into and convenient to everything we needed. We asked for a roll-a-way and it was brought to us immediately. Great hotel for the price.Genuine Hotels.com guest review
"easy access to highway"
This location was perfectly located for this trip. Close to highway access for sight seeing, but also very easy street access to shopping and restaurants. Clean facility and very accommodating staff.Genuine Hotels.com guest review
"Close to Childrens Mercy South"
Location to shopping was great and of course Childrens Mercy Hospital. Easy to find places to eat, get gas, grocery store. Beds were wonderful.Genuine Hotels.com guest review
Big rooms that are very comfortable. Had all the extras that anyone could want.Genuine Expedia guest review
The hotel is perfect fror family vacationGenuine Hotels.com guest review
"Very nice stay in Overland Park"
Having stayed in several Hilton Garden Inns, I have come to expect a nice facility and exceptionally clean rooms and this hotel meets those expectations. Centrally located for business access and very clean and comfortable. Free internet is important to me as a business traveler. The breakfast is not free but is worth the fee.Genuine Expedia guest review
Very close to everything, clean and excellent staffGenuine Expedia guest review
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