Only a couple things 1. There's a tree that hides the entrance sign. 2. We had to leave. This place is amazing. It was really close to my doctor's appointment.Genuine Hotels.com guest review
AC needs to be colderGenuine Hotels.com guest review
Awesome from the price to everything about the hotel, we were very pleased with the front desk giving us a room right across from the indoor pool, and had a great nights sleep beds very comfortable, the convenience of fridge and microwave "state of the art" service/stay!!!Genuine Hotels.com guest review
The staff at the front desk, particularly Imani, were extremely helpful. Due to a change in plans we had to change rooms after the first night. Imani found a room on the same floor that was available before checkout time so it was easy to transport luggage to the new room. Dinner at the hotel was quite good and reasonably priced. Not something we usually […] find at hotel restaurants! The location was perfect for our visit which included a KC Royals' game. Will definitely stay here in future visits to Kansas City/Overland Park. Read moreGenuine Hotels.com guest review
"Close to attractions"
The rooms were clean and comfortable. We had trouble with service. It seemed they were having problems with people checking-in. The hotel system kept stating that the credit card was expired and the card showed it was not expired. There was only one person behind the desk and everyone was getting frustrated. Our check-in went smoothly, so we thought. […] We received several phone calls before 8:00 am stating there was a problem with our credit card. We went down to the desk and they told us that our card was rejected and we needed to use another card. They assured us that our card was not charged and we used a different card. Once we returned to our room and looked on our credit card website, it showed that our card was charged the night before and now we paid for our room twice. We again went down stairs and complained. We were told it did not show that we paid twice and if the system showed a double payment then it would refund our money by that night at midnight and it was not refunded until Wednesday. I would probably not stay at this hotel again. The hotel computers should be able to tell if a customer paid twice and refund the payment back immediately. I also do not like being woken up early in the morning for payment problems when it should have been taken care at the time of check-in the day before. Read moreGenuine Hotels.com guest review
"Family get together"
My check in was fine - except that the first room we were assigned had a rotten egg odor to it - so we had to move. When the remaining part of our family arrived, the Front Desk Employee had only been there 2 weeks and was left on his own. People were lined up and I actually saw a few people leave because it was taking him so long to figure things out. […] The guy did great with what he had to work with and was able to get people their rooms, but why the Manager would leave a new employee by himself on a busy Saturday night not sure - Rooms were mostly clean... some family members had "extra" charges on their credit cards in the morning. Read moreGenuine Hotels.com guest review
"Nice and clean, service not that great"
First, I will say that the hotel was very nice and our rooms smelled and looked fantastic! We stayed two nights so I did not have room service come the second morning. We did not want anyone in the rooms with our things while we were gone ( just a trust issue we have in general). Anyway, we figured we could just ask for clean towels at the desk. Apparently […] they were shirt sraffed because it was difficult finding anyone to help. We did finally get a girl at the desk and she said she would bring some to our rooms. We waited a while and never got them. We went back to ask again and were questioned why qe needed more but finally got more. That was annoying and rude in our opinion. Also, when we booked the hotel we called the hotel itself and was assured our rooms would be next door to each other being we are a blended family vacationing. That did not happen, we were down the hall from each other. Again, frustrating but we managed. Overall, the place was nice and the cleanliness impressed me most. I was just dissapointed with the service. Read moreGenuine Hotels.com guest review
Friendly front desk. Surrounding area has plenty of eateries.Genuine Hotels.com guest review
Room was very clean, and we had all we needed, fridge so we can purchase healthy food at grocery instead of eating fast food. Micro so we can heat what we eat, and coffee maker for coffee and tea. I also loved the whirlpool tub, that was very relaxing to have that after my event. Across the street from convention center, Bed was very comfortable.Genuine Hotels.com guest review
Nice staff, clean room, comfortable bed, delicious coffee!Genuine Hotels.com guest review
We encountered problems with the pluming the Hotel staff dropped off a plunger and left, at these prices not what I expected. Not sure I'll stay there again, lots of other hotel in the area at same price point.Genuine Hotels.com guest review
great!Genuine Hotels.com guest review
I enjoyed my stay. If I am ever in town again, I just might stay here again. Thank you for your time and hospitality.Genuine Hotels.com guest review
We drove in from Omaha for a concert and wanted a nice hotel, but didn't want to spend a ton. We had two rooms and we were all impressed. The rooms are big and clean. It was nice to have the option to eat breakfast there (for an extra fee) and the staff was helpful.Genuine Hotels.com guest review
We booked our room on our way back from Minneapolis. The hotel location was the only thing that was positive. The hotel looks new from the outside and the lobby is updated, however, the halls and rooms are not. The ceilings are low, our room had a deodorizer smell (not a clean smell) which usually means they are trying to hide an odor. After being in […] the room for about 30 minutes we determined it was a mildew smell they were trying to mask. The bed linens (top comforter) had stains on it so we used only the sheet. The carpet, curtains and bedding is all in dire need of updating. The price we paid should have included breakfast, but that was additional. Next time we will stick with Hampton Inn (there is one close by) but the family we were traveling with had already made reservations here. Read moreGenuine Hotels.com guest review
"Very clean and up to date."
The hotel was up to date, clean, and very well maintained (especially the bathrooms, which are very important to us). We like a somewhat firm mattress and these were too soft and seemed beat down a bit. We did not sleep very well and I had a sore back. Free breakfast was OK, but not many options. It is not located near anything and is a bit noisy being […] near I35. The price was what attracted us. If you just need a clean place to spend the night and aren't as picky about a mattress, it's a great place to stay. Read moreGenuine Hotels.com guest review
"Near the Convention Center in Overland Park"
Nice, clean, quiet hotel. It was within walking distance of the Convention Center, and I appreciated the free coffee in the morning.Genuine Hotels.com guest review
"Comfy beds, large room with refrigerator, microwav"
I loved the pool and hot tub, the fact that the room was ready at 8:30 am, the staff was friendly, they had meals on premises and the room was large and comfortable.Genuine Hotels.com guest review
Had a great time in the KC area. Great location, nice room at a good price.Genuine Hotels.com guest review
"The buffet is a joke."
The morning buffet is the height of inefficiency and the result is a cold breakfast. They have you take you own bacon and what they call potatoes and then you wait while the cook makes your eggs and the wait staff brings you your eggs. By time the eggs arrive your bacon and potatoes are cold. And the bacon looks like what comes out of a smashed bag […] of potato chips. Not a whole strip of bacon in sight, just pieces. Read moreGenuine Expedia guest review
"Close and convenient to our nephew's wedding"
The Hilton Garden Inn in Overland Park was very nice. Easy to find, easy to get checked into and convenient to everything we needed. We asked for a roll-a-way and it was brought to us immediately. Great hotel for the price.Genuine Hotels.com guest review
"easy access to highway"
This location was perfectly located for this trip. Close to highway access for sight seeing, but also very easy street access to shopping and restaurants. Clean facility and very accommodating staff.Genuine Hotels.com guest review
"Close to Childrens Mercy South"
Location to shopping was great and of course Childrens Mercy Hospital. Easy to find places to eat, get gas, grocery store. Beds were wonderful.Genuine Hotels.com guest review
Big rooms that are very comfortable. Had all the extras that anyone could want.Genuine Expedia guest review
The hotel is perfect fror family vacationGenuine Hotels.com guest review
"Very nice stay in Overland Park"
Having stayed in several Hilton Garden Inns, I have come to expect a nice facility and exceptionally clean rooms and this hotel meets those expectations. Centrally located for business access and very clean and comfortable. Free internet is important to me as a business traveler. The breakfast is not free but is worth the fee.Genuine Expedia guest review
Very close to everything, clean and excellent staffGenuine Expedia guest review
Another hilton garden hotel that's perfect!! If your looking for a great place to stay always choose the hilton gardens they are the best!!Genuine Hotels.com guest review
"Cheaping Up on Breakfast"
I have stayed at two Garden Inn and Suites recently, Overland Park, KS. and St. George, UT. What I take issue with is that you can no longer get a breakfast without having to pay $9.95 for it. And it isn't even that good of a breakfast. Lousy potatoes, bacon, etc. It didn't used to be this way until recently. I stay at these levels of hotels because […] they are nice facilities AND that breakfast is included. Now that Hilton Garden Inn and Suites has chosen to go this route, I will switch my business back to Hampton Inn or Holiday Inn Express. Read moreGenuine Hotels.com guest review
Hotel was clean and staff friendly, $10 breakfast though!Genuine Hotels.com guest review
"Close to shopping!!"
Very good experience, the only issue we had was that the beds were hard.Genuine Expedia guest review
convenient if visiting neighborhood but there are no restaurants or activities within walking distance.Genuine Hotels.com guest review
"Good area to stay in."
About 1/2 hour from airport, very convenient location for shopping, restaurants and nightlife.Genuine Expedia guest review
Mattresses were less than satisfactory. Both my husband and myself slept terribly. Guests above us had children that liked to run in the room which was annoying.Genuine Hotels.com guest review
Looking to get out of town for a while. I like the location to access anywhere in the KC area. Attended Chiefs game, shopping and Irish Festival. Seems though when we would arrive at the hotel - out timing was off, because the coffee was all gone and lemonade would be dry. Our room was excellent, staff friendly and nice pool with spa.Genuine Expedia guest review
Great location, very friendly staff throughout hotel, looked well kept, upscale feel, all the amenities, very clean. Couldn't have asked for anything better than what we received. Highly recommend this hotel to anybody.Genuine Hotels.com guest review
Front desk staff member was extremely helpful. Recommended delicious restaurants for dining close by, offered to call us a cab, and made our stay extremely pleasurable. Hotel room was very clean. Beds had adjustment button to make harder or softer, which was neat!Genuine Expedia guest review
When I checked in the girl at the desk was not very friendly barely looked at me and did what she had to. This set the tone for the stay.Genuine Expedia guest review
We enjoyed our stay and are planning another trip.Genuine Hotels.com guest review
"Easy access to I 435"
Clean hotel, very nice, great beds, overall good experience. Would highly recommend.Genuine Expedia guest review
very nice hotel. Staff was extremely nice. would stay there again.Genuine Hotels.com guest review
"Hilton Garden Inn"
We had a nice stay---convenient to inter-state, convention center in Overland Park. Although there is a grill in the hotel, other dining options were not far. My only complaint was our room had a slight odor of rodent---not enough to switch rooms and my husband didn't smell it.Genuine Hotels.com guest review
"very nice place to stay"
hotel is very good, and staff extremely friendly and helpful. would stay again and likely willGenuine Expedia guest review
"Very convenient and easy to get to"
It was excellent. Everyone was very helpful and niceGenuine Hotels.com guest review
"The staff was some of the nicest I have ever met."
We checked in around 4 p.m. It took about 5 seconds. The man at the front desk was really nice and smiling. We went to our room and we were impressed at the size and the extra features. Using expedia we had paid a very reasonable amount. The room had a small refrigerator, microwave, and coffee pot. We liked how everything was organized. The room was […] very clean. One tip on using the TV. You will need to scroll to the right. The second page is where you will find the "regular" tv choice. It took us a few minutes to figure this out. TV picture was HD and really clear. At the last minute we decided to use a cab. The front desk called for us and the cab arrived exactly when we wanted it. The cab service was great and we called the same driver to come back and get us. He even remembered where we were staying. The breakfast in the morning is just about $10.00 each. It is a buffet and is well worth the money. You can have eggs, pancackes, waffles, etc .made to order. My waffle was perfect and my mom had an egg. The service was extra special. They were constantly checking on us and bringing us coffee or asking if we needed anything. Once again, all the staff was smiling. We even ran into the housekeepers in the hall. They were all dressed in matching scrubs and they were smiling, too! I don't know if I will ever return to this area but I would stay here again in a second. Read moreGenuine Expedia guest review
Everything from price to comfort was great. No complaints.Genuine Expedia guest review
Great stay for the price, comfortable bed and pillows. Well stay here againGenuine Hotels.com guest review
"Very convenient to the interstate."
Hotel staff were quite congenial, helpful and willing to assist. The room was very clean. One bed did not adjust correctly and stayed too soft. Other than that we had a fantastic stay.Genuine Expedia guest review
Clean room and a good price. Not as convenient to find after the event at Cricket Wireless Ampitheathre as I hoped. The bed was so/so in my opinion, woke up feeling achy but the staff was nice and the room was large and clean.Genuine Hotels.com guest review
"Excellent hotel, nice area of town."
The staff at the Hilton Garden Hotel is the friendliest, most helpful group of individuals I have encountered in years. I was dressed extremely casual, jeans, t-shirt and sneakers and they treated me like I was royalty. That doesn't happen very often. I was able to upgrade my room with no hassle and the desk people could give directions to area attractions. […] The hotel was very clean and the beds were very comfortable. Read moreGenuine Expedia guest review
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