It was a very nice hotel with many amenities. The hotel staff was very friendly and helpful. The surrounding area was well kept with lots of stores and restaurants nearby. We would stay here again for sure.Genuine Hotels.com guest review
Very nice place. I would recommend & stay here again.Genuine Hotels.com guest review
Nice hotel - loved the room layout and cleanliness.Genuine Expedia guest review
Close to the highway, gas stations, and grocery stores. The room was very clean and the bed was comfortable. The only issue I found was the shower head was not screwed on all the way, but I was still able to use it without calling maintenance. Would definitely stay here again!Genuine Hotels.com guest review
"Great room for $99"
Very spacious...clean! Kitchen was an added bonus!Genuine Hotels.com guest review
"Reservation did not meet expectation"
We paid for a a room to sleep 4 adults and expected that to mean enough beds to accommodate all 4 adults but found the room to be one bed and a pull out couch which was not adequate bed space. Will not be using hotels.com again because of this.Genuine Hotels.com guest review
My boyfriend and I stayed at this hotel this passed weekend. We found the staff to not be the friendliest and the condition of the rooms a little off but the location and just about everything else was good. I would probably explore other options when staying in the area again but if worst came to worst, staying here again wouldn't be unheard of.Genuine Hotels.com guest review
"Close to restaurants, shopping and freeways."
Everything was just fine, and the complimentary breakfast was especially good.Genuine Hotels.com guest review
"Pictures didn't match hotel"
The pictures on the website were awesome, nice rooms with kitchenette. Nice big indoor swimming pool. Got there to check in and we asked what time the pool is open until. Our pool is outside, but you can go to our sister hotels and use their hotel. Well, that wasn't going to work for us. $250.00 for 2 nights and no pool onsite. What is wrong here? So […] I called Expedia and they had issued a 100% refund. That was a good thing. The staff at this hotel was great, and totally understanding in our issue. Once the hotel refunded our check in fees, then Expedia refunded my money back to my account. I then went to a hotel with a pool and got a much cheaper rate. Will I use Expedia again, no way! Read moreGenuine Expedia guest review
Great experience, great hotel!!!!Genuine Hotels.com guest review
"Clean, spacious, friendly"
Room was great, even for one night. Stove, fridge, dishwasher, nice size room and nice bathroom. Bed was comfortable and a hot breakfast in the morning.Genuine Hotels.com guest review
Very pleased with overall experience, roomy and convenient.Genuine Expedia guest review
We specifically reserved the hot tub room and it was great! Clean room, the tub was big enough for two people and the staff were really nice. I would recommend this hotel and I would come here again.Genuine Hotels.com guest review
"Vacation made easy!!"
We have never stayed at a Staybridge Suites before our trip. The food on Thursday night was very good and hot breakfasts were great every morning! The pool was outside but warmed up nicely in the sun. Our room was very clean and all the appliances were very nice. Hotel location was easy to get too, by lots of resturaunts and 2 malls. Our trip and stay […] was not long enough. Read moreGenuine Hotels.com guest review
"Rethinking the staybridge brand"
First off i will say i have always liked the staybridge suites brand. This property was different upon arrival. weeds everywere in the landscaping, wild trees everywhere, trees and shrubs looked like they had never been trimmed. all of the key locks around the property did not function correctly, the hot tub did not work right no spa jet the pump was […] obviously broken. I informed the front desk about this and was told they knew of this and were working on getting it fixed. my Family and i left the hotel feeling very disappointed. I have worked in the hospitality industry for years and know that there is somthing very wrong at this hotel. My suspicion was confirmed a couple days later after talking to a manager who would not take any responsibility for anything. I was told that the spa had nothing wrong with it was just a warm sitting pool. Its one thing to be rude and have horrible customer service skills but to tell an outright lie to a guest is another story. Sir why would you tell me that there was nothing wrong with the spa when the front desk agent said they knew it was broken and it was in the process of being fixed. In all my years of working as an engineer at a hotel i have never seen a manager act like this toward a guest. pictures will be forwarded to intercontinental hotel group. All i can say is wow! Read moreGenuine Expedia guest review
The bedroom was with the bathroom dirty with hair on the floor. The Intenet is not working properly and the staf not know how to solve the problem.Genuine Hotels.com guest review
Great property for long or short term stay. Well maintained. Friendly staff.Genuine Hotels.com guest review
"Two nights stay at Grand Rapids"
We had a overall great time at Staybridge. The suite had everything we needed. The bed was very comfortable. The issues we had was that the air control was very loud and there was no way to change the speed of it's fan, always came on full blast! Also the floors must be of wood, we can hear loud footsteps from the room above us, in all my years of staying […] at hotels this is the first time I experienced that Read moreGenuine Hotels.com guest review
Excellent.Genuine Hotels.com guest review
For a belated Valentine's getaway it was perfect. Never stayed at a Staybridge before but my husband & I will definately consider it when we travel in the future. The bathroom was very clean, beds comfortable & even the the room was near the stairwell it was quiet. The breakfast was better than most.Genuine Hotels.com guest review
"Close to mall, restaurants, etc."
We only stayed one night and did not use many of the amenities, but it was a nice place for the price!Genuine Hotels.com guest review
There are a couple of things that we find annoying when staying at this hotel. The front doors do not both open automatically, which while juggling 5 bags of luggage can be tricky. They do not have any trash cans around the grounds of the hotel( I think there is one in the front entry). It would be nice if at each entry, they had a trash can, since […] we came and went through the back entry next to our hotel room. We are thinking of staying here in the future with our dog, and wonder where we would put the bags after picking up after him. We also wish there was a room or area to drop off trash inside the building(or even a dumpster), we were told to just leave it outside our door, but I felt rude doing so, and it looked messy having trash in the hall(in a proper trash bag,but still.) The couches need replacing and we personally don't like the beds, but I think that is just something everyone has a different opinion on. We used the gym while doing laundry, so that was really nice to have. The laundry does take a long time to dry. We have had two different laundry room experiences, really messy and dirty, and really clean. I think they had just cleaned it when it was really clean. Read moreGenuine Expedia guest review
Nice place to stay - good location, which sometimes means traffic noise.Genuine Hotels.com guest review
Everything was great. We had the two bedroom suite and it was very nice. Price was right and staff was very nice and the breakfast was very good. We all agreed that we would definitely stay there again.Genuine Hotels.com guest review
When traveling with a teenager, personal space is always an issue. Our suite for the weekend was PERFECT! No complaints about what was on tv or who would use the bathroom first....the kid had his own! The rooms were spacious, clean and the beds, oh so comfy. This was our second stay with Staybridge and we are hooked.Genuine Hotels.com guest review
""Home away from home""
We spent five nights here. We loved the great food (breakfast and dinners too) It was our home away from home, most comfortable and clean. We loved the kitchen with dishes, pots and pans and everything you need to make this place home. We'll come againGenuine Expedia guest review
"Great for Business"
Room and hotel were great. Only thing was that the garbage disposal did not operate which was kind of a problem. Otherwise awesome. Will be going back again.Genuine Expedia guest review
They had a water leak in the lobby, they had no idea of where the closest church was or what time the services were. They put us and my 82 year old brother- in- law who was on a walker on the 3rd floor and the elevator went out and I had to carry all my luggage and his & the walker down 3 floorsGenuine Hotels.com guest review
"Best for business travel - short term housing"
The hotel was fairly inviting and had great common spaces (exercise, pool, breakfast and TV rooms. My suite was well equipped, but two things were irritating. First, my room smelled of cigarette smoke, even though the entire facility was non-smoking. Either someone was smoking in another unit or someone had smoked in my unit and it hadn't been properly […] cleaned. Second, when I arrived there were a few sunflower seeds on my bathroom floor. How those could be missed in a good sweep I do not know. The neighborhood was a mix of hotels, industrial, restaurant and some retail, so I didn't have to go far to get what I needed. Overall, it is a good value for the money. Read moreGenuine Hotels.com guest review
"Room for 4 People"
I specified that I have two adults and two children but the room had only one queen size bed.Genuine Hotels.com guest review
Great location, has the potential to be awesome but in need of remodeling. We stayed here a couple of years ago and it was awesome. The place is still good but a good deal of things need upgrading.Genuine Hotels.com guest review
My husband and I have stayed in Staybridge Suites in Colorado many times and I guess we were spoiled by the service,cleanliness, that we got at that location, this was the reason we chose this hotel. Some of the staff were very rude, when I asked for a toothbrush and toothpaste she told me I had to buy these items because we were staying more than one […] night so we should have been prepared for the stay. The room was not as clean as i expected the couch and chairs were very soiled. I will not chose this hotel in Grand Rapids in the future. Read moreGenuine Hotels.com guest review
Pleasantly surprised with hotel overall. Room comfortable, clean and friendly staff. Close to shopping and restaurants. We will return.Genuine Hotels.com guest review
"Perfect, hands down."
I went here for a weekend away from it all, got a hottub room and didn't leave the hotel almost all weekend. Fantastic stay, great room, great hotel, very good breakfast...only problem I had (if you can call it a problem) is that the hottub room is on the ground floor next to the parking lot so if I wasn't careful with the window shades I might have […] put on a show! Read moreGenuine Hotels.com guest review
The hotel and staff were great. The staff was very friendly, but at check in I was not warned of a $75.00 authorization charge to my bank account, before checkout I asked about the charges and they said it would be put back in my account in 2-7 days. I was beyond disappointed at this point because I paid in full for the room through expedia and had […] my budget figured out. Please warn the customer of authorization charges before hand. Read moreGenuine Expedia guest review
I actually had to stay over in Grand Rapids due to bad weather, and I must say, I was pleasantly surprised. This hotel was a GREAT value..the rooms were spacious and clean...quiet...bed was fantastic...even the breakfast was more than i thought I would get. KUDOS...this is a fantastic place to stay!!!Genuine Hotels.com guest review
"Nice place to stay"
I thought the hotel had large rooms with high quality setup. Little dissapointed with how far it actually is from downtown Grand Rapids.Genuine Hotels.com guest review
I really can't think of anything that dissapointed us. Great room,great rate and a very nice breakfastGenuine Hotels.com guest review
great amount of space and funtionality - great hospitality and great breakfeast beds could be more comfortableGenuine Expedia guest review
"cofortabele kamer met alles wat je nodig heb"
Alweer was deze hotel super. wij zijn eerder hier geweest en zullen terugkomen als wij in de buurt zijn. De staf is vriendelijk, hulpzaam en netjes. De kamers zijn handig met een eigen keuken en kamer. Prizen zijn goed en ontbijt was voldoende.Genuine Hotels.com guest review
09/25/14 ASI623 Altoona, Pennsylvania, United States
Stayed here the past weekend. Great experience. Staff were always helpful and friendly, especially Chris and Lori. Room was spacious and clean. Breakfast was above average for hotel breakfasts. Would stay at Staybridge again.
"99.9% perfect hotel."
09/15/14 sagekilz Rolling Meadows, Illinois
Stayed September 11th - 14th with my wife for a mid-week get-a-away. Cons - We stayed in room 213 and right below us was the actually generator/fan that ran the A/C. It went off every hour or so and was a terrible distraction to sleep. In room DVD player had no power cord, bed was somewhat lumpy. Pros - Ridiculously clean hotel (grounds, rooms, hallways, etc.), staff was accommodating and more than helpful, mid-day dinner buffet (AND IT'S FREE) was an awesome touch, room is very spacious, free breakfast buffet always gets good points in my book. ALSO, free Wi-Fi that didn't require a password was great however you had to "log-in" constantly. Overall I really have nothing to complain about other than the A/C generator directly below us. GREAT place to stay for business or pleasure. Highly recommended for all.
"Very NICE Labor Day Weekend"
09/01/14 Bill_B4Fun Oak Lawn, Illinois
Luis, checked us in and adjusted our room when requested. They went out of way to make our stay great. I really like the outdoor pool and patio. Breakfast was ok, but the waffles were great. Clean and comfortable at a great rate. Thanks Luis.
"Worst customer service ever!"
08/24/14 dhrdvs Southfield, Michigan
I usually stay at the Holiday Inn Express,usiness for b however due to a mix-up, I attempted to stay at this Staybridge . I was treated very rudely by the manager because I attempted to pay in cash.Even though I had goverment ID and ways in a goverment car, there was a problem with paying cash. I finally left and went to the Holiday Inn Express, that I have stayed in 22 times who assisted me with finding a place to stay even though they didn't have any rooms available. When I attempted to explain to the manager at the Staybridge that I didn't have a place to stay and and I was a IGH Rewards Member Customer,he told me that IHG did not sign his paycheck. Additionally, when I asked for his bosses name, he told me that he was the boss. I travel for my job monthy and seek out IHG sites to stay in and have never been treated so poorly. Thanks to the staff of the Holday Inn Express,Airport and Best Western 28th st. for assisting me with finding a place to stay.
"Bride and mother get away"
07/29/14 sissybabe Lapeer, Michigan
Was in Grand Rapids to pick up daughters wedding dress and stayed here for the night. Rooms were spacious and loved the separate bedrooms. Lots of room to spread out and relax. Bedsheets very comfortable. Disappointed that the hot tub was not working properly, water was warm but no bubbles as the jets weren't working. The other bummer was there were waterbugs galore. Staff were very friendly and helpful. Breakfast was nice with fresh fruit, eggs, bacon, waffles, cold cereal, oatmeal, breads, muffins, juice and coffee. My favorite part was I could eat on real plates and real silverware, nice not having to use paper and plastic. Will definitely stay again. Had a great time with my daughter.
The BEST experience I have ever had! Incredible staff that went way out of their way for us. Luis , Chris and the gang made us feel at home which is so important when you're away from your own. My crew and I will be back next year, and I hope to see them all again.
"Wonderful staff room awesome pool area!"
This hotel is awesome and kid friendly! Close to mall, sky zone and various restaurants. Staff is very friendly and helpful.Rates are reasonable and the kids live in the heated outdoor pool. Make your own waffle station a big hit not to mention crunchy bacon. When on grand Rapids we stay at staybridge.
06/18/14 AlCzervik1 Road Warrior
Spent 3 nights here last week, I thought this hotel was just OK when compared to other Staybridge's I have been too, however, with that said it's not a bad hotel, you could certainly do worse in Grand Rapids. Generally I prefer Candlewood to Staybridge because I feel like Staybridge is more geared to the single, business traveler, where as Candlewood rooms are better suited to double occupancy and I travel with someone. Unfortunately Grand Rapids has no Candlewoods so I when with this hotel as the next best thing. The exterior of the hotel is beautiful and well kept. Hotel is in a nice quiet, clean and safe location, very little traffic noise at all, but still quick access to many, many different stores and restaurants. One night there were some loud guests at the Extended Stay America across the street drinking and fighting but that was the only noise I heard at all from any one. I checked into the hotel, as a IHG Rewards Club Platinum member it would have been nice to have received a room upgrade, as I usually do in all other Staybridges but alas it was not to be, despite having the availability. They could have at least put me in a decent location but instead I was given a room on the 3rd floor the furthest from the elevator so it took me 45 mins to haul all my luggage as this is a fairly large hotel. Got to the room and it's pretty much your typical Staybridge layout and amenities. One thing I do not care for in these hotels is the sink is out in the bedroom area and not located in the bathroom. I will never understand why in the design of these hotels why they couldn't have put a sliding door between the sink area and bedroom to get some privacy when your flossing your teeth and such. There is no real reason the sink should be out of the bathroom as someone could use the kitchen sink if necessary so I have no idea what their thought process was in the design but all Staybridges are like that. Cleanliness was absolutely abysmal, in fact it was the dirtiest IHG hotel I have stayed in this year. The housekeepers need to be retrained in dusting, as there was a 1" layer of dust on everything. Also, I think they stuck me in a pet room as there was dog or cat hair ingrained in the carpet and on the desk chair. There were also mysterious stains on the bed skirting as well. I wiped many of the surfaces down with clorox wipes and the wipe were filthy every time which shows me they are barely surfacing cleaning the rooms, not deep cleaning. Beyond that everything else was fine. Internet worked well and speed tests showed around 3Mbps download speeds which was decent. Bed was comfortable, I didn't check the mattresses to see what type it was or the age as I usually do but it was fairly plush and I slept well. All in all this hotel was just OK for me, not sure it was worth the $110+ dollars per night I spent but Grand Rapids is expensive so I guess it was an average value. Not to mention there aren't many extended stay options in the Grand Rapids area.
06/07/14 Kathleen S Kalamazoo, Michigan
Stayed there two nights ago, and found it to be clean, quiet with a professional staff. King studio was the perfect size for one traveler, and the eggs, bacon and waffle choices were the best hot bfast choices I've seen. Also, the dining area was so comfortable; well appointed, very spacious. with a veiw to the outside courtyard/pool. I think they offer free dinners some nights as well. Dont bother trying anywhere else!
"A Nice Surprise"
05/20/14 thebarnmichigan Michigan
I regularly stay at another hotel in town but most of the town was booked. I picked this hotel only based on availability but it was a nice surprise. The hotel is newer, the rooms are modern, clean and roomy. The staff is pleasant and the food buffet is a nice bonus. For dinner they have a salad bar and pasta (great meat sauce). I noticed on the calendar they they mix up the meals every night. My only complaint is the free internet is slow.
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