"Can't speak to the stay, couldn't."
First off let me say that the hotel staff was freindly and professional. That was good because the room we had was unacceptable. when we got to the room it had a strong smell. we ultimately decided it was urine. It was the last room at the hotel so we opened the window and went to dinner. We returned and the smell was overpowering. Furthermore, one […] of the beds sheets were not clean. there were small black and white "things" and hair. Also, along one wall of the bathroom floor was a dried stain of something. In any event, we weren't going to stay there. With no more rooms we packed up and headed down the road. The manager was understanding and concerned and refunded us. Read moreGenuine Expedia guest review
We really enjoy our stay and breakfast was fantasticGenuine Hotels.com guest review
I had never experienced great customer service, room service,&great everything in one place!!!Genuine Hotels.com guest review
The location was good, the room was clean, comfortable, and offered all amenities, altho not top of the line, well worth the money. The staff were very friendly and asked if there was anything else I needed and how my stay and room were. I highly recommend this hotel for quality, service and well worth the price.Genuine Hotels.com guest review
We arrived at 11 pm and went straight to bed, the beds where comfy the room was very nice, The only 3 things we had issue with. the first was the water pressure in the shower, it took twice as long to bathe as normal, the second was the blanket, it was a top sheet thin blanket and top sheet again we ended up getting cold about 6:30 in the morning. but […] the last thing was above us was a group of kids or somethng they kept jumping up and down and banging around til like 1:30 but other wise it was a great stay we would go back, Read moreGenuine Hotels.com guest review
Loved it nice customer service very helpingGenuine Hotels.com guest review
"Will make this my favorite for the area"
I have stayed at several hotels near Best Western and preferred this one by far. It will be my future "go to" hotel in this area. Wonderful Stay!Genuine Hotels.com guest review
Very good.Genuine Hotels.com guest review
"Manager steals!!!!! Do not reserve here!!!!!!!!!"
I reserved 2 queen beds nonsmoking 6 days earlier. Called before I got there and he only had 1 king bed smoking! My son has asthma! Told me that's not guaranteed. What's the purpose of a reservation if not to guarantee?! Had to find another hotel and he tried to charge me,and would not give a refund!!!!Genuine Hotels.com guest review
This is a wonderful hotel and the courtyard is beautiful. The staff is very nice and friendly. My only negative is I wish the spa tub in the room was larger.Genuine Hotels.com guest review
This place was very welcoming and the staff was awesome! We will return definitely.Genuine Hotels.com guest review
"WOW!! For the price VERY GOOD"
ONLY EXCELENT!!!Genuine Hotels.com guest review
"Awesome staff and breakfast buffet!"
Awesome staff and breakfast buffet!:) keep up the good work!Genuine Expedia guest review
"Billing sucked !"
Had a great stay until realized I was billed wrong! Put reservation on one card And had another card that paid but even though they took info of other card they still charged me on wrong card !! Then asked them to fix and email new recept and they show on te receipt it refunded wrong card! He whole thing was a mess .. Make sure use the card u made reservations […] with to pay bcause they don't know what they are doing there .. Read moreGenuine Hotels.com guest review
"WORTH EVERY PENNY"
This hotel is very clean. the staff here are very nice and friendly the breakfast in the morning is good. I enjoyed staying here.Genuine Hotels.com guest review
Everyone at the hotel was so friendly and accommodating! The room was clean and nice and comfy! When traveling with a baby its so nice to stay somewhere with a helpful staff. I would certainly stay here again!Genuine Hotels.com guest review
This hotel does not have elevator, they put me on the second floor. I had some heavy suitcases and had to carry it one by one and one step at a time. They claimed that I didn't ask for first floor and they were all booked for the weekend. The room smelled stale and window does not open. It's hard to chanse the stale odor out of the room. My clothings […] all smell like the room. I have to wash everything I took with me. Read moreGenuine Hotels.com guest review
We booked this hotel from hotels.com. The site messed up our booking and ended up canceling our room without contacting us. We showed up to Best Western after a long day at Sea World to find out that our room had been canceled!!! The staff at Best Western was amazing. The front desk clerk helped us get a room. We had a pool side view. The breakfast […] was great. The furniture could use an update but everything was clean. I would stay here again. Read moreGenuine Hotels.com guest review
"hotel close to sea world"
great place for the money staff helped us out a lot very friendlyGenuine Expedia guest review
The best thing about this hotel is it's location. However, we were disappointed upon returning at 4:45 pm, after a full day out of the room, to find it hadn't been cleaned. My roommate and I had work to be done and had to spend it in the lobby area while the room was cleaned. The next night, we were out late and when we returned to the hotel, there […] were no parking spaces left, we went back up to the lobby area and were advised we could leave the car parked in the front; however our room was all the way at the back of the hotel. I will not be returning to this hotel. Read moreGenuine Hotels.com guest review
"Way to Go!"
My stay at Best Western Ingram Park Inn was excellent, the breakfast is a real quality breakfast.Genuine Hotels.com guest review
Very pleased with our stay. Would definitely go back to this hotel.Genuine Hotels.com guest review
I'm a Best Western guy because they offer a hot breakfast, I can usually find a BW in a convenient location, and they're of decent quality. This was the exception. At this location, all rooms are exterior entry, meaning you enter from the parking lot, not the lobby. Moreover, there are no elevators, so if you have a 2nd floor room (like we did), you're […] forced to haul your stuff up a flight of stairs. Once inside, we found our deadbolt didn't align with the strike plate, so we couldn't even truly secure our room. We'd gotten a room with a Jacuzzi tub, but one of the jets rattled like crazy, so that was distracting. The bed was pretty firm, which is OK for some but we both like soft. The refrigerator was great. Ice machine was quite a trek. Breakfast was miserable. While the quality was reasonable, the ability of the kitchen staff to keep up with demand was sorely lacking. We wait nearly 20 minutes just eggs. Read moreGenuine Hotels.com guest review
"Spring break travel"
Everything was good. The beds were comfortable. The hotel was a good location for our vacation travel.Genuine Expedia guest review
"Spring break travel"
Everything was good. The beds were comfortable. The hotel was a good location for our vacation travel.Genuine Expedia guest review
"It was nice"
Overall we enjoyed our stay. I loved the tub with the jets but the tub wasn't completely clean so my husband had to clean it out 1st :( I didn't know the rooms were outside til we got there... after I already booked the room. The breakfast was great, very nice selection. Hotel staff was polite as well.Genuine Expedia guest review
"Great place for a large group"
Stayed at this hotel since it was the only that offered 3 queen beds to fit my large family. The service was good and would stay here again. Also we had forgotten some stuff in our room and they were nice enought to ship it to our house.Genuine Hotels.com guest review
Upon our check-in, which was an hour and half prior to check-in time, we found that the hotel "gave away" our room! We had just drove 1000 miles. The man at the counter stated it was because they could not confirm my credit card. Check-in time was 3pm, and we had booked through hotels.com way in advance, which said that no charges will be made to your […] card until you reach the hotel and check in! After requesting information on the corporate office or management, the man at the counter stated he was going to call the cops if we did not leave the premises. Because of spring break there were no other hotels available at all in San Antonio and my family ended up sleeping in the car that night. How can any hotel be happy to send 2 children 10 and 8 to sleep in a car. We found out the following day that the hotel actually tried to charge my card $1044 for our stay, $522 time twice, so the card put a fraudulent alert on the card and refused to pay, this is why the hotel was unable to charge my account (I applaud my credit care company for that), then the credit card company contacted my 2 days later to advise me that the hotel again tried to submit a $522 charge to my account again...We were not even staying there, the hotel GAVE AWAY my room, how do they think they could charge me for a stay?? The credit care company closed my account because of this, and I had to be issued a new account. I will not stay with any Best Western after this experience! Read moreGenuine Hotels.com guest review
"Nice Hotel, good price, very clean, good breakfast"
We loved the hotel, very clean and good breakfast.Genuine Expedia guest review
Save your money and time, stay elsewhereGenuine Hotels.com guest review
"reasonably decent place close enough to Seaworld."
Had two rooms for our group Pros: * Close to SeaWorld * Inexpensive * Looked very clean * Had double beds, which allowed the kids to be in the same room without needing 2 rooms * Had a fridge, microwave, coffee machine, everything, which was awesome Cons: * Rooms smelled - smelt like it was a smoking room that had been air-sprayed, which made it only […] worse * Old hotel- everything old Read moreGenuine Expedia guest review
"Good overall value"
Room was clean. Hotel is old and showing some wear. Staff was very friendly. Breakfast was basic but good. Overall a good value. We would stay here again.Genuine Hotels.com guest review
everything was well in place and clean, staff was helpful.Genuine Hotels.com guest review
"Nice location, friendly staff, clean rooms"
We came to San Antonio to visit the Sea World and chose this hotel because it was close to the park. Actually it was close to downtown as well. It is located by the busy highway, but we didn't mind, because it was located to the attractions we were interested in. The breakfast was good, the service was nice, the rooms were clean and the price the Expedia […] offered for one night stay was excellent. I would stay again in this hotel in the future. Read moreGenuine Expedia guest review
"comfortable affordable option for short stay"
Overall a very nice weekend.Genuine Hotels.com guest review
"Good value for the price"
Good value for the price. We were expecting a pull out couch for our third bed and were pleasantly surprised that it was a real bed.Genuine Expedia guest review
Good location. .. clean room..will be backGenuine Hotels.com guest review
Good place close freeway. .quiet place sleep.Genuine Hotels.com guest review
Had a very good stay room was clean and was updated will stay there again close to all the shopping mall and place to eatGenuine Hotels.com guest review
"Best Service, Ever!"
I was very impressed by the service. Upon checking into my room, I immediately noticed that the room had previously belonged to a smoker. My roommate for the trip is highly asthmatic, so I checked with the front desk to see if they could switch us. Without hesitation, the young lady smiled and quickly accommodated us. Not only was the room smoke-free, […] but she also switched us to a room with two beds so we would not have to share. The cleanliness of the room shocked both of us; we travel a lot with our music group and have stayed in many disgusting hotels for much higher prices. Our room was spotless, very organized and neat. And it smelled great! Had a giant closet with hangers, an awesome mini fridge that was pretty big for a "mini," and two huge, comfortable beds. I never had trouble getting to sleep! Oh, and the breakfast...oh man. Hot breakfast: HOT, freshly made biscuits, eggs, sausage, and the gravy was amazing. They also had cereal, cold yogurt, and a hot waffle iron, among other nice breakfast items. Most of the hotels I've been to have offered a "hot breakfast," but this is the best hotel breakfast I've probably ever had. I would recommend this hotel a million times over. Thanks everyone for the great stay!! Read moreGenuine Hotels.com guest review
it was great, rooms clean and very nice employeesGenuine Hotels.com guest review
"Reception was good and friendly staff. Traffic in"
The location of the hotel was good and easy to find. Very nice and welcoming young lady was the staff on duty when I arrive at the hotel. Food was easy to find as well. Breakfast at hotel was ok and cleanGenuine Expedia guest review
Horrible service. Will never return to ANY best western againGenuine Hotels.com guest review
"don't leave your behind"
don't leave your behind you will not get them back, we forgot some thing behind call back nothing turned in no call back just don't forget you be sorryGenuine Hotels.com guest review
"4 night stay"
Door would not lock left for day maids went in door was opened when returned that night stayed 4 nights never was linen changed. Came back for my 4th night stay was locked out of room other guests said same thing staff did not seem concernedGenuine Expedia guest review
The hotel is excellent , but i will never do my reservation through EXPEDIA ever again.Genuine Expedia guest review
It's always good to know that 3000 miles away from home good hard working and concerned people like Patricia and James (front desk clerks) understand and act accordingly in the best interests of their guests... not many have this ampathetic quality, and I'm sure glad that all those there at Ingram Park BW did. Mahalo nui loha (thank u very much), Jim […] Young Read moreGenuine Expedia guest review
"Good location at the right price!"
The room itself was the best feature of the hotel, followed by location. I was traveling cross country and it provided a clean, comfortable bd for the evening so I slept well. It's an older hotel but the rooms have been very nicely refurbished.Genuine Hotels.com guest review
"Best for this money"
I stayed in this hotel several times. I like this place for comfort and service.Genuine Hotels.com guest review
"Not a good choice."
My fault, not a good choice for me.......I never figured there would be three buildings, and I would be in the last one, all the entrances would be on the outside, I would be on the second floor. At my age I should have researched, or ask more questions before booking, it was an ordeal for me to make it to the room. Very difficult to find the phone […] number and to get someone to answer the phone. Read moreGenuine Hotels.com guest review
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