Stale cigarette smell in non-smoking room. Windows leaked during rainstorm. Stains on worn out chair. Questionable characters milling about inside and out.Genuine Expedia guest review
"DO NOT STAY AT THIS HOTEL!"
There was only one elevator, that did not work, in the middle of the facility. The two sets of steps were on each end of the hotel, so we had to walk the entire length of the hotel twice to unload our luggage. The hallway was so hot, we were smothering, and the smell was horrible! When we finally got to sit down in the room and cool off, the air conditioner […] was broken and window was screwed shut! This was by far the worst hotel experience in my life and I grew up visiting my father often, as he traveled in Air Force. Read moreGenuine Expedia guest review
"Has the potential to be a great hotel"
The good: location, room was clean,size and amenities of the rooms. The bad: door handle needed repairs, several things were broken (chair, blow dryer), no remote for the tv. The ugly: had an older man at the front desk that was down right rude when I had to come down for the 3rd time because of issues with the door handle. All the makings are there […] for this to be a really great hotel if someone would take care of some minor things. Read moreGenuine Hotels.com guest review
"Ooh that smell."
Room had an odor. Never stayed at an extended stay hotel, therefore bring coffee and anything you will need. The rooms are not cleaned daily. The price was good, but would probably not stay there again.Genuine Expedia guest review
Had a nice quiet stay here ftiendly staff and very helpful.Genuine Hotels.com guest review
We chose this hotel because of the price and location. It is a solid deal for the price we paid. Clean room, comfortable bed and friendly staff make this a great choice at a budget price. We would stay here again.Genuine Hotels.com guest review
"Room was filled with stale smoke"
Stale smokey room, clean roomGenuine Hotels.com guest review
The stay was good and the staff were great. But we arrived late and the phone they said to use has been destroyed and there was no number to call without looking it up. So it was quite inconvenient. Otherwise, all was good.Genuine Hotels.com guest review
was a nice room. Had a seperate kitchen, bedroom, bathroom, and living room. Only drawback, there's only enough coffee for one day and they don't clean the room daily. Location is good but not one for looking at.Genuine Expedia guest review
"Worst place I've ever staued at"
It was the worst place I have ever been to... Smelly (seemed like cigarette smoke), dirty, filthy. Stay away if you are stopping by with your family for a sleepover.Genuine Hotels.com guest review
For the price of the room, it was okay. However, we requested a smoke-free room, which we got, but the smell of smoke was so strong in the hallways that we had to bring air freshener to get rid of the smell when we went outside of the room. Other than that, we found it to be a pleasant stay.Genuine Expedia guest review
The lobby should have told me all I needed to know. The dust on the only table in the lobby was thick enough to write in. The front glass doors had so many finger prints and smudges it was nasty. The carpet in the hallways was threadbare and filthy. The interior of the room so badly needed an update and good deep cleaning. The floor in the bathroom […] had not been swept and I found hairs on the wall if the shower. Read moreGenuine Expedia guest review
"Extra $20+ room costs to extend another night"
Lobby was nasty!!! Chips someone decided to pour out of their bag on the end table in lobby. Was there when we checked out two days later. Two nights we were there across the hall from us was a dog that BARKED CONTINUOUSLY for the 48 hrs we were checked in. Upon notifying the front desk they laughed and said you must have been around the "ankle biter […] in 331"! My wife was livid! I travel all the time and by far this is the worst hotel have ever seen. I've stayed in some real dumps but this one takes the cake!!! Aside from nasty lobby barking dogs obviously incompetent front desk and management. The housekeepers kept clean rooms and we're very friendly. Wish their attitudes would carry over to front desk help. Would make for a better hotel experience for EVERY customer!!! WILL NEVER STAY IN THIS TRAP AGAIN! Especially after they added another $20 charge on my credit card on top of my room charge for extending my stay at a DUMP another night. Wish I had NEVER booked this room. Down side of not being able to check in at time of payment! Read moreGenuine Hotels.com guest review
"Whats that smell?"
The only thing I have to say is that there was an odor that a can of Frebreeze would not take away in the whole building. Stains everywhere on all the furniture made me not want to get in the beds. You get what you pay for I guess.Genuine Expedia guest review
My entire experience of the facilities were terrible.Genuine Hotels.com guest review
"PICTURES DON'T SAY IT ALL"
I thought this was going to be a nicer hotel. completely wrong. To get to my NON-SMOKING room I had to walk the entire smoking section of the hall. The room assigned smelled like smoke also. The attendant offered to spray some air freshener in my room to get rid of the smoke smell. I let her know that that was not going to work. I asked and was given […] a room on another floor. Much better. However, I would not stay here again. Read moreGenuine Expedia guest review
There was a dead bug in my room. I would have hoped someone would have cleaned it up before I got there.Genuine Hotels.com guest review
"Got what I paid for"
The room was clean enough and comfortable enough. The entire building smells like cigarette smoke, but my non-smoking room was fine. I only smelled smoke in my room once. I did not appreciate the fire alarm going off at 6:20 AM and the whole building being evacuated, but the hotel could not control that...Genuine Hotels.com guest review
I was just looking for a place to bed down for two night. No frills, basic stuff. I was shocked to see how spacious the room was and to have a full kitchenette. I still can't believe the room I got for the price it was. I'll definitely stay there again if I'm in the area.Genuine Hotels.com guest review
We went to the hotel to get away from home stress but were encounters with a bunch of issues. The stove top didn't work. The fire alarm went off when the room heat was turned on. There was a beetle in our room and there weren't any plugs near the tv to plug in our DVD player. Overall, the time we had was fun but the place needs some major updates and […] maintanence. Read moreGenuine Hotels.com guest review
Crestwood has so many potentials to be a nice hotel that can earn the word suite along with it. This Hotel needs a lot of updating and renovation. The beds sits on the floor, the air does not work in the hotel at all. Entering the hotel we were hit with a heat wave. The front desk clerk does not belong at the front desk. When you enter a place of business […] you are expected to be greeted with a clam, happy personality, but not at Crestwood. The clerk seem as if she didn't want to be there; she is only there to receive a pay check only. Until renovation are made, I suggest all potential guess search elsewhere. This hotel is very much over price. Read moreGenuine Hotels.com guest review
"Not bad for the price"
The hotel was worth what I paid. Basically a place to crash for the night. The front desk was friendly and the room was decent. The only issue I had was the key card wouldn't work on the outside doors so I had to walk in through the lobby even though my room was at an exit.Genuine Hotels.com guest review
Room was old, broken window and screen, hot, bed low and lumpy, room was shabby and hotel lack luster. Would not stay there again.Genuine Hotels.com guest review
Hotel was below standards of what I view at Crestwood to be.Genuine Expedia guest review
Elevator was out of service the entire stay. We were there for 5 days, starting on a Saturday. Our room was on the second floor, two doors from the elevator, but the stairs were on either end of the building.Genuine Hotels.com guest review
"Great place for cheap price"
I have always stayed at Crestwood when I have visited Murfreesboro. The hotel is pretty good for a low price. I'm not in the room that much so I really don't need anything fancy. The hotel is in a great spot, close to lots of restaurants and the mall. The room is fairly clean. This time our air conditioner didn't seem to work as well as other times […] but it wasn't uncomfortably hot. The hallways are always very stuffy and hot like there is no air at all. The rooms are starting to look a little run down and old but I noticed they were putting new carpet in some so hopefully they are planning to update the whole place. Overall it was a good trip and I will stay there again. Read moreGenuine Hotels.com guest review
Upon arriving to the hotel, the room purchased and held was not available and we were stuck into a smoking room. They knew this prior to our arrival. The room, floor, and the entire hotel was less than satisfactory including cleanliness, comfort, smell, appearance & quality. Additionally, the water in the shower water leaked constantly and ended up […] being fairly noisy throughout the night. Read moreGenuine Expedia guest review
Everything went well and the staff were amazing. If you are looking for a comfortable place with no hassle this was brilliant!Genuine Hotels.com guest review
"Never will I book last minute again!"
First the good: The receptionist was pleasant and polite. The hotel was a bit secluded. The price was very cheap and they had a room available. The bad: Someone either urinated or spilled something in the elevator which stayed all night. The entire place smelled of a backed up toilet. The ugly: The couch in my suite had four very obvious holes in […] it and looked dirty. The sheet on the bed had a cigarette burn right through it in my no smoking room. The carpet floor looked so dirty I just wore flip flops the entire time. Read moreGenuine Expedia guest review
"Not what we were really wanting"
The room was hot, and had an almost moldy odor. I can't say it was a dirty room, but we weren't really pleased.Genuine Expedia guest review
"very average hotel, safe areaIt was a very average"
It was a very average hotel, not great but not bad either. Could use some refurbishment.Genuine Expedia guest review
"We were more than satisfied"
We really enjoyed staying at the Crestwood Suites. The staff was more than accommodating. The microwave stopped working & they replaced it very quickly. The freezer apparently wasn't working either so they replaced that within a matter of minutes. The location was very convenient to grocery stores, restaurants, etc. We'll stay at this location going […] forward when we're visiting family. Read moreGenuine Hotels.com guest review
"I'd stay again!"
The room was layed out perfectly! There was a comfortable couch in the room as well. We brought leftovers from the restaurant and forgot silverware, but there was silverware in the kitchen! It was a nice hotel, we liked it.Genuine Expedia guest review
This place is decent and the price was right. Got stuck with a smoking room, so would have probably been happier in a less smelly room. Only hotel I ever stayed at that didn't have toothbrushes either for free or to purchase and the front desk lady was less then friendly when I inquired about a toothbrush.Genuine Expedia guest review
The room wasn't bad. it was less than comfortable accompanied by a small stench that we grew used to. The Hotel itself felt like something out of a bad movie, fully equipped with loud noises and voices in the night-time hours and folks who looked liked vagrants hanging out in the tiny lobby. This place is an extended stay facility that harbors out of […] town constructions workers and such. So some of this is understandable, but not all of it......... Read moreGenuine Expedia guest review
The hotel needs to be upgraded!!!! It looks and smells like the 90's. Matress cover had stains on it, sheets wouldn't stay on the bed. Air kept cutting off after it reached a certain temp, which caused me to have mid night sweats. I wouldn't ever go back and do not reccommend anyone.Genuine Hotels.com guest review
"More than sufficient"
Close to everything that I needed. Staff is professional and courteous.Genuine Hotels.com guest review
"Dirty and feels unsafe"
People hanging out in the parking lot at night. Dirty rooms.Genuine Hotels.com guest review
"Office closes early (be careful if you arrive late"
No pool. Smallish but very clean room. No breakfast. Very quiet. Does have clothes washer and dryer available. Office appears to shut tight at night - making it important to arrive before they close. ====================================================================================================================================================== […] ==================================================================================== Read moreGenuine Expedia guest review
"close to my travel route"
very pleasantGenuine Hotels.com guest review
GreatGenuine Hotels.com guest review
Arrived and was told I was in an upgraded room. Not sure what that was because all were to have kitchens. Had 2 each plates, knives, forks, etc. No paper towels, no Kleenex, only enough dish soap for a day. Supposedly would sleep four but couldn't cook for two, much less four. One 8" skillet, one pot. NO oven. I was working a trade show and bought a […] pizza cuz I was tired. No where to cook it. Washed dishes first night, no more towels, Got back to room late after working all day. Bed unmade, no new towels. Called the desk and they said they only do the rooms ONCE A WEEK. I could go get more towels and coffee, soap supplies wherever. Too tired. Old TV, no salt, no pepper. Normally I would leave a room better, was working on artwork and nothing to clean up with. I will NEVER stay at one again. Not worth calling it a suite . Had to buy coffee supplies. One packet of regular coffee. Sheesh! Read moreGenuine Hotels.com guest review
The room was very clean very comfortable I got a good nights rest I would recommend anyone too stay there... They only thing I could say that's a negative is that there smoking rooms are too close too the none smoking rooms so the hall ways smell getting too your room but your room has no odor very clean and smells freshGenuine Hotels.com guest review
"Worn out room"
Had a business meeting in Nashville during CMA so had to book outside city. The hotel was in a decent location right off the highway and near food and business supplies. The front office staff was helpful but the hotel was worn - like it just needed a good steam cleaning.Genuine Hotels.com guest review
"Don't judge a hotel by its cover"
We stayed at this hotel for one night as we were driving through. The outside looked great. Once we got inside, however, it went down hill. Had we not prepaid through Hotels.com, we would have left. The desk clerk seemed cordial enough, but the lobby was shabby, and the pervasive smoke smell only got worse. As we went to our room, the smoke was overpowering. […] As we got into the room, the beds were clearly from several decades ago, with obvious dips, depressions, and other uncomfortable thoughts. The couch was something that looked like some rejected it along side the road with a "Free" sign on it. The carpet was dusty, and filthy. The bathroom was not clean, the kitchen area was, to quote my teenage daughter, "super sketchy." We tried to call in the morning to get more towels. No one picked up the phone. When we checked out at 7AM, the steel roller curtain was still down and there were several guests trying to check out with no staff there to help them. If you are reading this review and haven't already paid, DON'T STAY HERE. If you have already paid, you might want to check your budget and see if you can afford somewhere else. Read moreGenuine Hotels.com guest review
Good for the value, location central to campus and mallGenuine Expedia guest review
"A nice idea but"
I was very disappointed by the facilities. We booked ahead of time for 4 people but the room only had towels and plates and cups for 2 people. The front desk could only supply paper plates and cups. Also there were no pans or utensils in the room and non were offered by the front desk. Also there is no ice machine.Genuine Expedia guest review
I would recommend replacing the furniture. The couch had holes in the fabric and a chair at the counter was very wobbly.Genuine Expedia guest review
"All that is needed and professional too"
I have stayed at this hotel on several occasions and keep coming back because of the staff and the proximity to everything I want to do. If I want to cook, I can, If I want to go out to eat, I can. Very convenient. And the staff is always professional and courteous.Genuine Hotels.com guest review
"Do not recommend"
Staff was rude along with the management. The rooms were not very nice and smelled terrible and that was with 2 different rooms. Would not recommend it for anyone.Genuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )