"Very bad experience, will not recommend"
We made a reservation for a non-smoking room, we got to the hotel very late and they said that only smoking rooms were left, we had no choice but to sleep in a very bad smoke odor. We booked online with the unrevealed expedia rate that guaranteed a non-smoking room, but when we got there they ofer no other choice. Very bad customer service.Genuine Expedia guest review
"One Word "Horriable""
We booked the hotel through Hotel.com. We requested non smoking room due to allergies. Once we got there, it took the attendant half an hour to talk to us because she was handling phones and customers by herself. The hallways were dingy, dark and smelled. Once we got to the room, it was full of cigarette odor. The kitchen, beds and bathrooms were small […] and not very clean. When we asked the attendant for a non smoking room, she replied that its not guaranteed. At that time I cancelled my whole reservacation and we had no choice but to find another hotel. Thank goodness Read moreGenuine Hotels.com guest review
"You get what you pay for"
It took over an hour to check in. The bed was not comfortable. There were a lot of unsavory looking people lurking and walking their Pit Bulls around the Hotel.Genuine Hotels.com guest review
"Room was just fine."
I had some reservations about staying here after reading so many scathing reviews, but found the room, service and location to be just fine. It wasn't a five-star hotel but then we didn't have to pay a five-star price, either. It was less than half the rates of any other hotel in the area, and basically all we needed was a place to sleep for the weekend. […] I think those other one-star reviews might be one person with a vendetta. The room we had was just fine, with no problems. It was clean and the staff was accomodating. It was close to our event and easy to get to. Read moreGenuine Hotels.com guest review
Overall goodGenuine Hotels.com guest review
perfectly adequate. clean. spacious. Convenient to the arena. Not a resort hotel, but for a comfortable bed, full size fridge, cable tv and a good nights sleep, cant beat the price.. Like all seasoned travelers, brought my own pillow and coffee pot. Some odors in hall, but every room equipped with cooking ability. Brought the Febreeze and spritzed our […] room. We stayed four days and no problems. Cant figure out what all the bad reviews are about. If you want a resort hotel, book one. If you need a reasonable place to sleep, this is it. Staff was pleasant. Would stay there again. Location kind of industrial, so scope out restaurants and grocery stores ahead of time. But a five minute drive puts you right in Universal. Read moreGenuine Hotels.com guest review
Ok, relative to the price. We paid extra charge for 2 beds in each room, but we only got one bed.Genuine Hotels.com guest review
"non suitable hotel"
staff didnt have the reservation,dint know what to do,they have to cal her superior,all hotel smell curry,indian smell,carpets dirty,towels dirty, and smelly,toilets disgusty,blanquets and pillow covers used by the last guest,matress worn out...really they need to improve a lot...location ecxelent... i really had a bad night,spend a few more $$ and […] get another one Read moreGenuine Expedia guest review
The door to are "MOTEL" room didn't even match up so you could see out the crack in the doorGenuine Expedia guest review
"Not what I expected."
I would not describe this hotel as a tourist or vacation hotel, it is more like a place to stay when you have been displaced by some type of personal disaster in your own home. The 1st room I was given was room 318 the couch seemed quite soiled. Also it was a smoking floor . The staff was kind enough to move us to a non smoking room #218 . There where […] scratches on the kitchen floor a hole in the mirror that looked like a hidden camera and the baseboard part of the carpet had not been cleaned in sometime. I could not recommendedat this time this hotel Read moreGenuine Expedia guest review
Bad check in No room service unless stay more than 1 weekGenuine Hotels.com guest review
This was the worse stays I've ever had. I travel quite a bit and thus hotel was not worth the money they charged. The night desk staff was inexperienced and the management staff would not even come in to handle all of the complaints. I wouldn't stay here ever again.Genuine Hotels.com guest review
The bed almost touched the floor when one person sat on it. It was extremely dirty. It was so bad we didn't even stay there. We left!Genuine Expedia guest review
I wished I would o read the reviews. Don't stay here.Genuine Expedia guest review
"It is not fair"
My family and I were there for 1 week, and they cleaned our rooms just 1 time. The carpet is very dirty, and the toilet was peed outside. I never will recommend this hotel.Genuine Hotels.com guest review
"Get what you pay for"
Staff was not very friendly or helpful. The hotel is rundown on the inside. Door to my room had to be lifted in order to close it. Cooking utensils were in very sad shape. Floor in the bathroom was bubbling up, as if water had gotten under the tiles. Bed was one of the most uncomfortable I had ever slept in. Chose this place because we were there a […] week. Wanted someplace we had the option to cook our own meals. This was the closest place to the job that had kitchenettes and the price was very inexpensive. Just goes to prove that "you get what you pay for". Read moreGenuine Hotels.com guest review
"Worst experience in my life!!!!!!"
Terrible, scary, and the worst experience in my life!!!!Genuine Hotels.com guest review
The 3 floor was filled with smoke. The room was dingy, moist and just plain nasty. We didn't even stay the whole night(I couldn't get in the bed). They need to condemn this place. YUCK!!!!!!!!!!!!!!!!!!!!!!!!!!!Genuine Hotels.com guest review
"ok, but ghetto"
Arrived at about 10pm and had to call the service desk through a courtesy phone outside. People were outside hanging out and we did not feel safe. people were very noisey in the halls... very ghetto!!!Genuine Hotels.com guest review
"close to where the family was staying"
Not comfortable at all. Upon arrival the young man look like he didn't want to be there. My husband and I could not locate the room. We tried the elevator which was in-operable. So we ask the young man to escort us to our room; prior to reaching our room, he just close the door to the stairwell; I look at my husband and said what happen to being courteous […] to the guest. Floors look like the carpet have not shampoo in years not to mention paper was on the floors in the hall. The next day paper was still on floor. So that's how my stay was. Not happy at all. Read moreGenuine Hotels.com guest review
This was nice hotel.Genuine Hotels.com guest review
"Nice with a fair price."
The only issue we had was the front desk not being open 24hrs. Overall nice, clean, and quite hotel.Genuine Hotels.com guest review
the hothel was in poor condition things inside off the room was broken old things smely room no extra pillowsGenuine Hotels.com guest review
"Very secluded old dirty furniture"
It was terrible I did not realize it was an extended stay would not have stay there. The furniture in the room was filthy. The bed the mattress was terrible. I wish you had the rating of 0 (zero) I would givw it a zero. I would never stay or refer anyone there it is sure not worth what I paid a night. They need to send me my money back that is how disappointed […] I was. Read moreGenuine Hotels.com guest review
"The quality of service is important"
Ok but not satisfy because there is no internet , the wifi is weakGenuine Hotels.com guest review
"crestwood suites 8010 presidents dr."
the room smelled bad, the recliner was damaged, the bed was wore out with springs almost pushing thru the mattress. the main floor carpet should be replaced.Genuine Hotels.com guest review
"Not fit for business travelers or tourists"
This hotel is not fit for business or tourist travelers. The hotel is run down and reeks of smoke. The locks on my room door were broken and I was unable to get my room changed or it repaired. I was supposed to stay for 2 nights but left first thing the next morning. The curtains were falling down, the drawers were falling out, the chairs were so stained […] I was afraid to sit down in them without a towel. I feared for my health and well being and would not recommend this hotel to anyone. If I could have given a rating lower than a '1' I would have. Read moreGenuine Hotels.com guest review
"Full room services once a week is one drawback"
Clean once a week is not good enough for busy Orlando vacation families: room services (cleaning, changing towels, etc.) every other day will do.Genuine Expedia guest review
"Crestwood is disgusting"
tiny roaches crawling over my clothes in the bathroom. hallways smelled like stale smoke and walked over an open condom wrapper in the corridor. This is NOT the Hilton.Genuine Hotels.com guest review
Our booking was for two non smoking rooms. We were given smoking rooms. We did not complete the two days and stayed overnight. We also observed the Carpet to be soiled.Genuine Expedia guest review
"good for the money you pay"
not so bad .... room size is very good room is not cleanGenuine Expedia guest review
"Disappointment at best"
Based on the hotel picture and description, we were sadly disappointed upon arrival. Dimmed lighting throughout the lobby, hallways and our room, filthy bathroom, water damaged ceiling and floors, and we saw bugs run across the floor twice. Didn't bother asking for another room because they were sold out. How? Had to be other first timers like us. Don't […] make the mistake... Read moreGenuine Hotels.com guest review
"Good location but..."
The hotel is good, but many anoyed noise in night.Genuine Hotels.com guest review
The only reason we stayed at this hotel was because it was a spontaneous trip to Orlando and all of the hotels we usually go to were booked. I called twice to ask for information and none of my questions could be answered. They couldn't even tell me how long the drive to Universal Studios or Disney World was and couldn't be bothered to find out for […] me. The staff was no help whatsoever. Even when we got there and asked for the number for a cab company, the girl at the lobby gave us two different wrong numbers. Really? You work in a hotel with tourists, know your info! When we arrived into the room, the floor was sticky under my flip-flops and dirty, the plates and glasses in the kitchen area had a greasy film, and the towels looked and felt dirty, old and worn out. The whole floor we were in smelled of cigarette smoke even though we were supposed to be in a non-smoking room. The place claims to provide wireless internet but during the three days and two nights I was there, I wasn't able to use the internet once. And of course the person at the front desk could care less and the person from technical support called back around 3am. The drive to the parks were relatively short which was the only bonus of this hotel. But if you can avoid the Crestwood Suites, by all means DO IT! Read moreGenuine Hotels.com guest review
"HOTEL IS PERFECT FOR A STAY NEAR INTERNATIONAL DR"
HOTEL IS VERY CLEAN AND VERY CLOSE TO EVERTHING GREAT FOT A STAY OF 2 OR MORE NIGHTS. WILL STAY THERE EVERTIME WHEN IN ORLANDO!!!!!Genuine Hotels.com guest review
the location is great . the staff very nice. the only thing is the pillow are not very comfortable thank youGenuine Hotels.com guest review
This hotel is absolutely filthy. It wreaks of smoke. There is a natural gas pumping station next ot the parking lot which emits a sulfur odor, not to mention the noise. Don't stay here. Thank you to hotels.com for getting me out of there! If only the rating more accurate I would have known not to stay there.Genuine Hotels.com guest review
"Very basic but ok"
Actually not on the main street but only about 4 mi away. Had a kitchenette, Living area with sofa bed and bedroom. Very basic but we enjoyed our stay.Genuine Expedia guest review
this hotel was terrible...though it was our last resort since we had an emergency stay in the area, we had no choice. but if you have a choice, please do not stay here. the bed sheets were stained with god knows what. we actually slept sitting up on the couch with towels as blankets we were so afraid to use the bed there were roaches all over the bathroom […] sink and tub. we didnt even take a shower there. the soaps they left were already opened & used...the coffee pot had burned coffee in it...The carpet was musty and smelled of mold. when we complained to the front counter, the girl said "im sorry, we are booked so we cannot change your room, we will get it cleaned when you check out & call terminix" Not even offered to clean our room or change our sheets. it was highly disappointing and disgusting. the staff was very rude, short of temper and just lazy. Overall cleanliness was the biggest issue, i could deal with the rudeness, i understand the job can be stressful , but having to lay my head down on dirty sheets is just unacceptable. Read moreGenuine Hotels.com guest review
"A bad night to finish a awesome day!"
The price we paid for the room very expensive fit that one night. I was expecting the hotel to be really nice but to my surprise it wasnt. The bathtub looked like is was going to cave in. The aie condition looked like it was separating from the wall. I tried to put my daughters ice cream in the freezer but it wasn't even cold. I dont believe it was […] working. Needless to say i was very disappointed and will never stay there again. Read moreGenuine Expedia guest review
"Very Bad Hotel, I'll not recomend it never ever."
When we arrived the front desk was closed..... and suddenly the person in charge of the front dest woke up...Yes..he was sleeping and took care of us sleepy. Hotel has very bad odor, Carpets were not clean at all. This hotel has potential but if I was the owner I'll change all Carpets and replace ALL personal...not trained at all, bad habits. ...bad […] experience :-( I'll never go back....hope I can get my money back. Read moreGenuine Hotels.com guest review
"crestwood suites in orlando, floridafl"
i stayed their for two consecutive nights it was a good impression and a very nice and friendly place to sleep . i would defintiely recommend this hotel for many people to stay their especially if you are trying to or on a getaway with a budget . the two nights that i stood their i had purchased breakfast for my husband and myself.it had a regular size […] refrigerator their i put drinks and eggs into along with bread and margarine for the morning we saved alot of money on breakfast alone.. coffee pot in our room and two stove burners too cook our breakfast . i would definitely recommend and return to this apt hotel timeshare that is what this reminds me of a timeshare in waiting at a price that was unbeleivable,.. what a steal.. csutomer service was one of the best featujres along with a comfy room which made our stay enjoyable and nor forgetable stay at crestwood . Read moreGenuine Hotels.com guest review
Do not book this hotel. Dirty sheets, blankets, chairs, couch. I am usually somewhat flexible but when it comes to DNA on the bed, I draw the preverbial line.Genuine Hotels.com guest review
"Crestwood Suites Orlando"
Requested non-smoking and was given a smoking room and told it could not be changed. The smell was horrendous.Genuine Hotels.com guest review
don't stay here, terrible...Genuine Hotels.com guest review
The smell of mold and cigarette over the entire building was overwelming. Within 50 yards of the front door there was a gas company substation constantly venting natural gas. First time we ever left a reservation after the first night (did not leave immediately since we got there close to midnight, we were out by 8:00am following morning). Furniture […] in the room was falling appart, the dirt in the carpet was indescribable. The staff was friendly enough, but there is only so much their attitude can overcome with the status of the inside conditions. For what it's worth the outside seems to have a new coat of paint and was relatively clean. Read moreGenuine Expedia guest review
"no need to keep this staff"
no staff after 9pm no extra pillows /towels staff is careless staff is busy with his lover behind the closed doorGenuine Expedia guest review
SMELLY! Air conditioner hardly worked---on and off in spite of setting it low to try to make it cool the hot smelly room. Carpet dirty. Bed aweful. Not staying again.Genuine Expedia guest review
This was the worst hotel I have ever stayed in. Roaches every where. Not clean at allGenuine Hotels.com guest review
"Don't even try it"
This hotel is in a very bad shape. Very old. Smells very bad. Only good thing about it was price. That's all. I won't be surprised if they have bed bugs. I am serious.Genuine Expedia guest review
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