"hotel being renovated total mess and dirty"
very bad choice - good location for us but hotel being renovated, very dirty and lacked many amenities - rate good but that in no way makes up for the downside...Genuine Hotels.com guest review
Room hasnt been updated since 90s. Stains everywhare. Light fixtures halfway hanging from ceiling.Genuine Hotels.com guest review
"Served its purpose, but far..."
This basic hotel was clean, and fine for one night, but it was a lot farther from all of the attractions in Orlando, like SeaWorld and Disney, than I thought it was going to be.Genuine Hotels.com guest review
"garbage place, not the staff"
Ive stayed in a crestwood suite before and this location is horrible . It shares a gas company on the property. I pick for the price and location and it was lesson learned. I blame the owners for the bad carpet, old furniture outdated tv, as staff you have to work with what they provide .Take this off the site until they get better. They spoiled my […] visit. Now i will not pay until see my room and hold it on the card Read moreGenuine Expedia guest review
"Not too bad"
The hotel itself wasn't awful as long as you aren't expecting a 4-star hotel. It smelled musty as soon as you walked in, but the rooms were pretty clean. They provide you with very limited dishes and a sink, but no dish soap or sponge. However, for a group of friends that were at water parks during the day and exploring at night, it was a good fit. My […] only real complaint would be with the woman that was at the front desk. When we arrived she told us that we would be staying in a king suite, when I had booked a room with two full beds. I told her I had booked a different room and she told me several times that I did not and they were giving me what I booked. Finally I gave up and got my phone out of the car to show her my reservation on the hotels.com app. She didn't even look at it. She went through the stack of papers next to her, which she could have done the first time, and got us the room we actually booked. Read moreGenuine Hotels.com guest review
"bring your own cleaning wipes"
bathroom and room were vdisgusting 2 walkthroughery dirty.. had to buy disinfecting wipes to clean the tub sink and toilet. staff was not pleasant to speak with very short on supplies like pillows an extra sheets would not stay in this hotel ever again... even the hallways where dirtyGenuine Expedia guest review
I was on vacation with my family, and needed a room for a couple of extra nights. I booked this because it was cheap. I didn't realize that it was an extended stay hotel. Although the room sizes were nice, there was dirt everywhere. No one ever came for room service, even when we called and asked. The rooms said non-smoking, but there was a stench of […] smoke throughout the building. This is definitely not the place you want to take your family to. Read moreGenuine Hotels.com guest review
To be honest, if I were you, I would not even have them listed on your website. The hotel was absolutely disgusting and we ended up staying elsewhere. the floors were all dirty and coming apart, the couch was ripped and had filthy white residue all over it. The room smelled horrible and unbearable. I have children and would not even let them touch anything. […] There were homely looking people entering and exiting the premises. Some of which had some ankle bracelets for being on house arrest. It was an experience I do not wish on anyone. Read moreGenuine Hotels.com guest review
"Not too bad of a stay"
The smell of the room was like it had been painted a few days before I arrived. For the cost a person would agree you get what you pay for. I needed to get extra pillows, because I can't sleep on a flat surface. Their were no extras. The staff try to help using a substitute. The overall stay wasn't too bad.Genuine Expedia guest review
Hotel staff were friendly & great location. The hotel was dirty (like elevator floor not clean and sticky plus stuff broken off), there was lint all over the floors (leading from wash area), there was a musty smell like mold therefore I did not see the value for this hotelGenuine Hotels.com guest review
I didn't like it I got kicked out the first night for smoking when I order a smoking rm -_-Genuine Hotels.com guest review
Good service. Clean room. good price!! You pay for what you get.Genuine Hotels.com guest review
"Hotel & Room Review"
The hotel room was not very clean at all. The furniture looked as if it had not been dusted for a long time. The blanket on the bed had stains, hair, etc on it. Very gross! Overall, very deplorable conditions to say the least!Genuine Expedia guest review
Never again. This place is awful in many ways. Avoid at all costs.Genuine Expedia guest review
There was a strange odor in the rooms and hall ways. I would say this place is due for an upgrade on all levels. Also, there was no maid service.Genuine Expedia guest review
"Very bad experience, will not recommend"
We made a reservation for a non-smoking room, we got to the hotel very late and they said that only smoking rooms were left, we had no choice but to sleep in a very bad smoke odor. We booked online with the unrevealed expedia rate that guaranteed a non-smoking room, but when we got there they ofer no other choice. Very bad customer service.Genuine Expedia guest review
"One Word "Horriable""
We booked the hotel through Hotel.com. We requested non smoking room due to allergies. Once we got there, it took the attendant half an hour to talk to us because she was handling phones and customers by herself. The hallways were dingy, dark and smelled. Once we got to the room, it was full of cigarette odor. The kitchen, beds and bathrooms were small […] and not very clean. When we asked the attendant for a non smoking room, she replied that its not guaranteed. At that time I cancelled my whole reservacation and we had no choice but to find another hotel. Thank goodness Read moreGenuine Hotels.com guest review
"You get what you pay for"
It took over an hour to check in. The bed was not comfortable. There were a lot of unsavory looking people lurking and walking their Pit Bulls around the Hotel.Genuine Hotels.com guest review
"Room was just fine."
I had some reservations about staying here after reading so many scathing reviews, but found the room, service and location to be just fine. It wasn't a five-star hotel but then we didn't have to pay a five-star price, either. It was less than half the rates of any other hotel in the area, and basically all we needed was a place to sleep for the weekend. […] I think those other one-star reviews might be one person with a vendetta. The room we had was just fine, with no problems. It was clean and the staff was accomodating. It was close to our event and easy to get to. Read moreGenuine Hotels.com guest review
Overall goodGenuine Hotels.com guest review
perfectly adequate. clean. spacious. Convenient to the arena. Not a resort hotel, but for a comfortable bed, full size fridge, cable tv and a good nights sleep, cant beat the price.. Like all seasoned travelers, brought my own pillow and coffee pot. Some odors in hall, but every room equipped with cooking ability. Brought the Febreeze and spritzed our […] room. We stayed four days and no problems. Cant figure out what all the bad reviews are about. If you want a resort hotel, book one. If you need a reasonable place to sleep, this is it. Staff was pleasant. Would stay there again. Location kind of industrial, so scope out restaurants and grocery stores ahead of time. But a five minute drive puts you right in Universal. Read moreGenuine Hotels.com guest review
Ok, relative to the price. We paid extra charge for 2 beds in each room, but we only got one bed.Genuine Hotels.com guest review
"non suitable hotel"
staff didnt have the reservation,dint know what to do,they have to cal her superior,all hotel smell curry,indian smell,carpets dirty,towels dirty, and smelly,toilets disgusty,blanquets and pillow covers used by the last guest,matress worn out...really they need to improve a lot...location ecxelent... i really had a bad night,spend a few more $$ and […] get another one Read moreGenuine Expedia guest review
The door to are "MOTEL" room didn't even match up so you could see out the crack in the doorGenuine Expedia guest review
"Not what I expected."
I would not describe this hotel as a tourist or vacation hotel, it is more like a place to stay when you have been displaced by some type of personal disaster in your own home. The 1st room I was given was room 318 the couch seemed quite soiled. Also it was a smoking floor . The staff was kind enough to move us to a non smoking room #218 . There where […] scratches on the kitchen floor a hole in the mirror that looked like a hidden camera and the baseboard part of the carpet had not been cleaned in sometime. I could not recommendedat this time this hotel Read moreGenuine Expedia guest review
Bad check in No room service unless stay more than 1 weekGenuine Hotels.com guest review
This was the worse stays I've ever had. I travel quite a bit and thus hotel was not worth the money they charged. The night desk staff was inexperienced and the management staff would not even come in to handle all of the complaints. I wouldn't stay here ever again.Genuine Hotels.com guest review
The bed almost touched the floor when one person sat on it. It was extremely dirty. It was so bad we didn't even stay there. We left!Genuine Expedia guest review
I wished I would o read the reviews. Don't stay here.Genuine Expedia guest review
"It is not fair"
My family and I were there for 1 week, and they cleaned our rooms just 1 time. The carpet is very dirty, and the toilet was peed outside. I never will recommend this hotel.Genuine Hotels.com guest review
"Get what you pay for"
Staff was not very friendly or helpful. The hotel is rundown on the inside. Door to my room had to be lifted in order to close it. Cooking utensils were in very sad shape. Floor in the bathroom was bubbling up, as if water had gotten under the tiles. Bed was one of the most uncomfortable I had ever slept in. Chose this place because we were there a […] week. Wanted someplace we had the option to cook our own meals. This was the closest place to the job that had kitchenettes and the price was very inexpensive. Just goes to prove that "you get what you pay for". Read moreGenuine Hotels.com guest review
"Worst experience in my life!!!!!!"
Terrible, scary, and the worst experience in my life!!!!Genuine Hotels.com guest review
The 3 floor was filled with smoke. The room was dingy, moist and just plain nasty. We didn't even stay the whole night(I couldn't get in the bed). They need to condemn this place. YUCK!!!!!!!!!!!!!!!!!!!!!!!!!!!Genuine Hotels.com guest review
"ok, but ghetto"
Arrived at about 10pm and had to call the service desk through a courtesy phone outside. People were outside hanging out and we did not feel safe. people were very noisey in the halls... very ghetto!!!Genuine Hotels.com guest review
"close to where the family was staying"
Not comfortable at all. Upon arrival the young man look like he didn't want to be there. My husband and I could not locate the room. We tried the elevator which was in-operable. So we ask the young man to escort us to our room; prior to reaching our room, he just close the door to the stairwell; I look at my husband and said what happen to being courteous […] to the guest. Floors look like the carpet have not shampoo in years not to mention paper was on the floors in the hall. The next day paper was still on floor. So that's how my stay was. Not happy at all. Read moreGenuine Hotels.com guest review
This was nice hotel.Genuine Hotels.com guest review
"Nice with a fair price."
The only issue we had was the front desk not being open 24hrs. Overall nice, clean, and quite hotel.Genuine Hotels.com guest review
the hothel was in poor condition things inside off the room was broken old things smely room no extra pillowsGenuine Hotels.com guest review
"Very secluded old dirty furniture"
It was terrible I did not realize it was an extended stay would not have stay there. The furniture in the room was filthy. The bed the mattress was terrible. I wish you had the rating of 0 (zero) I would givw it a zero. I would never stay or refer anyone there it is sure not worth what I paid a night. They need to send me my money back that is how disappointed […] I was. Read moreGenuine Hotels.com guest review
"The quality of service is important"
Ok but not satisfy because there is no internet , the wifi is weakGenuine Hotels.com guest review
"crestwood suites 8010 presidents dr."
the room smelled bad, the recliner was damaged, the bed was wore out with springs almost pushing thru the mattress. the main floor carpet should be replaced.Genuine Hotels.com guest review
"Not fit for business travelers or tourists"
This hotel is not fit for business or tourist travelers. The hotel is run down and reeks of smoke. The locks on my room door were broken and I was unable to get my room changed or it repaired. I was supposed to stay for 2 nights but left first thing the next morning. The curtains were falling down, the drawers were falling out, the chairs were so stained […] I was afraid to sit down in them without a towel. I feared for my health and well being and would not recommend this hotel to anyone. If I could have given a rating lower than a '1' I would have. Read moreGenuine Hotels.com guest review
"Full room services once a week is one drawback"
Clean once a week is not good enough for busy Orlando vacation families: room services (cleaning, changing towels, etc.) every other day will do.Genuine Expedia guest review
"Crestwood is disgusting"
tiny roaches crawling over my clothes in the bathroom. hallways smelled like stale smoke and walked over an open condom wrapper in the corridor. This is NOT the Hilton.Genuine Hotels.com guest review
Our booking was for two non smoking rooms. We were given smoking rooms. We did not complete the two days and stayed overnight. We also observed the Carpet to be soiled.Genuine Expedia guest review
"good for the money you pay"
not so bad .... room size is very good room is not cleanGenuine Expedia guest review
"Disappointment at best"
Based on the hotel picture and description, we were sadly disappointed upon arrival. Dimmed lighting throughout the lobby, hallways and our room, filthy bathroom, water damaged ceiling and floors, and we saw bugs run across the floor twice. Didn't bother asking for another room because they were sold out. How? Had to be other first timers like us. Don't […] make the mistake... Read moreGenuine Hotels.com guest review
"Good location but..."
The hotel is good, but many anoyed noise in night.Genuine Hotels.com guest review
The only reason we stayed at this hotel was because it was a spontaneous trip to Orlando and all of the hotels we usually go to were booked. I called twice to ask for information and none of my questions could be answered. They couldn't even tell me how long the drive to Universal Studios or Disney World was and couldn't be bothered to find out for […] me. The staff was no help whatsoever. Even when we got there and asked for the number for a cab company, the girl at the lobby gave us two different wrong numbers. Really? You work in a hotel with tourists, know your info! When we arrived into the room, the floor was sticky under my flip-flops and dirty, the plates and glasses in the kitchen area had a greasy film, and the towels looked and felt dirty, old and worn out. The whole floor we were in smelled of cigarette smoke even though we were supposed to be in a non-smoking room. The place claims to provide wireless internet but during the three days and two nights I was there, I wasn't able to use the internet once. And of course the person at the front desk could care less and the person from technical support called back around 3am. The drive to the parks were relatively short which was the only bonus of this hotel. But if you can avoid the Crestwood Suites, by all means DO IT! Read moreGenuine Hotels.com guest review
"HOTEL IS PERFECT FOR A STAY NEAR INTERNATIONAL DR"
HOTEL IS VERY CLEAN AND VERY CLOSE TO EVERTHING GREAT FOT A STAY OF 2 OR MORE NIGHTS. WILL STAY THERE EVERTIME WHEN IN ORLANDO!!!!!Genuine Hotels.com guest review
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