There was no TV guide in the room-not on paper or on the TV. We asked at the desk if they had one & got an emotionless "no" with no offer to try to get us one. We were staying 4 days, so it would have been nice to have one. At breakfast the next morning, there was no butter for toast or waffles & when we asked the girl overseeing the food, we also got […] a cold response....only a head shake "no". Outside the hotel, there was some garbage on the steps & sidewalk (which were eventually picked up), and a broken park bench-one slat missing and the metal brackets sticking out. We have stayed there a couple times before & it has definitely gone down hill. The location is great, but we will be looking for another hotel in the future! Read moreGenuine Hotels.com guest review
We had a pleasant stay at your Hotel.Genuine Hotels.com guest review
The motel has gone downhill from our last stay. The rooms were not clean and in poor repair. The breakfast didn't exist it was terrible. Won't use again!Genuine Expedia guest review
"I would never stay again"
I was not expecting a palace it was for a short 1 night stay the room is in serious need of renovation the furniture is in horrid condition a goodwill store would not take it. it is very very beat up chipped and damaged. the rug is old worn and dirty. the tv is 25 years old. the continental breakfast eggs and sausage so dried out it was inedible it […] may sound like I am a very fussy person the sad part is I am not! Read moreGenuine Expedia guest review
"Cheap mostly clean room"
Mold on ceiling in shower stained in carpet. Breakfast very limited hours no eggs at 830 juice colored water didn't honor king bed reservation but excellent price and locationGenuine Expedia guest review
Decided to check out after seeing the condition of the room. Went down the road and checked in to a much nicer hotelGenuine Expedia guest review
"Hotel is in a great location"
Nice staff, hotel is located near many attractions. rooms are clean. Nothing special but great for what we needed.Genuine Expedia guest review
"close to shopping"
Centrally located. Clean and comfortable. Plenty of restaurants and shopping within walking distance. The only problem we had was with the malfunctioning WiFi. We would recommend this to a friend.Genuine Hotels.com guest review
"I refused to stay."
I walked into the room and it smelled terrible. The bathroom was awful there was poop on the wall. I did not even stay there for the night.Genuine Expedia guest review
"This is a Red Roof?"
When we checked in, (6pm) the room was filthy. There was poop on the toilet seat, the sink was dirty, the room was never vacuumed, and dust was everywhere. We alerted the front desk and they assured us the room would be cleaned. When we returned 2 hours later it was still not done. We complained to the clerk, who argued with me that he has personally […] cleaned it. I took him to the room to show that the room wasn't cleaned. He insisted that he had cleaned the room until I showed him the poop. At that he stated that he had not cleaned it, told me that housekeeping would come back the next day, and told me I would have to deal with it. My wife ended up cleaning the room herself. The next day we spoke with management who assured me we would be refunded through Expedia which they have since denied. In fairness, the district manager was very helpful and is working on taking care of it. However, buyer beware that the rooms are unsanitary! Read moreGenuine Expedia guest review
"Good central location to shopping, theatre, food"
Hotel breakfast very limited on weekdays. They need to change up items offered during the week. Beds are just ok. Rugs need updating and vacuuming more. Staff at desk not always there. Had to wait 10 min to ask a question. They were helpful if they were there, though. Trash on property and barrels outside always full to the hilt! Just a lot of "small" […] things that add up to a big difference when you are staying somewhere for 4 nights for a special occasion we were celebrating. Read moreGenuine Expedia guest review
"Nice hotel with a great location"
Very pleasant location was excellent near shopping lots of entertainment and restaurantsGenuine Expedia guest review
"Beware of what you choose"
I scheduled and paid for my hotel through Expedia.com. I have stayed at this hotel in the past and am aware that the other rooms are in better shape. My room was not swept, the tub looks like they just slapped paint on the tub and called it remodeled. The paint was peeling, as I wore flip-flops to take a shower. The only reason I stayed was because […] it was close to where I needed to be. The bed was the only comfortable item in the room that I was impressed by. Read moreGenuine Expedia guest review
NON SMOKING ROOM BUT, BLANKETS HAD A SMELL OF SMOKE.Genuine Expedia guest review
"Great hotel- lousy plumbing."
It was great except the only sink backed up and would fill up with dirty water periodically for no reason. I wasn't using the sink at the time. I had to use the bathtub as a sink.Genuine Hotels.com guest review
"Not a next time choice"
I booked a king bed as my choice of room and it was stated so in my confirmation. However, upon my arrival, I was instead given double beds in my room. The cobwebs in the corriders looked as though it was Halloween decorations..shower was filthy.Genuine Hotels.com guest review
"Not what you would think."
Our room window was open when we got there luckily we were on 3rd floor. Our room had no wash cloths, no kleenex, the bathroom floor was sticky. The breakfast was either waffles or toast. AwfulGenuine Expedia guest review
You do get what you pay for... when it says has breakfast, but nothing healthy other than fruit juice. Usually there is yogart and assortment of fruit. Coming into the room, it looked like it had been burlarized, no table and chairs by window. No dresser to unpack bags. There was a desk and chair directly under the wall mounted tv, that no one could […] sit and watch tv from. Only way to view tv was in bed. The wifi was down for 1/2 the stay. The towels were the same stiffness as the bath mat. On the bright side, it was confident to sight seeing locations. I have stayed in other Red Roof Inns in other locations, but will not book at this location again. Read moreGenuine Expedia guest review
"Clean. Basic room"
Weekend stay for short visit. Clean room. Comfortable sleeping.Genuine Expedia guest review
"nice hotel close to everything we needed to do"
the beds were great the matrasses nice and hard . Clean.Genuine Expedia guest review
Hotel was resonably priced for location. Close to major attractions.Genuine Hotels.com guest review
Visit was ok, staff members at desk where helpful.Genuine Expedia guest review
I know it was 2-3 star rated, but the reviews seemed higher than that. One of the least expensive motels in the area, so for 6 nights, we saved considerable $$. The bed quilt had stains so they replaced it. Some toys under the bed from a prior family. The wi-fi was down for 2 days. The exercise room had only a weight machine and a treadmill, no bike […] or elliptical. Breakfast choices were average. Overall what could be expected for the price, but disappointing. Read moreGenuine Expedia guest review
The hotel itself was not bad, but could use a bit of an update. The rooms were not the cleanest, but you get what you pay for since the rates were very affordable. The hotel is in a good location and near lots of shopping and dining.Genuine Hotels.com guest review
"Good place to stay!"
Very nice place to stay! I would stay there again!Genuine Hotels.com guest review
Considering price, it's good.Genuine Hotels.com guest review
One of the beds in my room had been made up but sheets had not been washed. Human hair and other particles in the bed. Yuck.Genuine Hotels.com guest review
Have stayed at this property many times but have seen a consistent deterioration of the building, rooms and outside area. The breakfast has also declined in choices.Genuine Expedia guest review
The motel has deteriorated since our stay last year. It seems to be in need of some major remodeling. We don't plan to stay there again when visiting LancasterGenuine Hotels.com guest review
"Good place to stay"
We have stayed here before and it's comfortable. The location makes it easy to get wherever you need to go. The only downside for me is that yes, there is a "hot" breakfast, but the hot food is waffles only. If you're looking for protein or yogurts, look elsewhere. It's straight carbs. The staff is good and our room is well kept. We would stay here […] again, but next time, I'm taking my peanut butter with me! :) Read moreGenuine Hotels.com guest review
"Had computer problems."
Had computer problems and staff tried very hard to help me. Hotel facilities were "ok" and price was right.Genuine Expedia guest review
"Good Business Travel"
close to major roads into Lancaster, lots of restaurants...good value.Genuine Hotels.com guest review
"nice clean hotel close to the show"
my 3rd time at same motel always clean and comfortable will return againGenuine Expedia guest review
Was very clean and we'll worth what we payed. I would definitely stay again.Genuine Hotels.com guest review
Sheets had black smears that looked like oil on them. Used tissues laying on the floor next to the bed. Room was clearly not cleaned before we checked in.Genuine Expedia guest review
It was great. I made the reservations over the computer. When I arrived the Room was ready, the paperwork only required my signature. The Room was comfortable and we enjoyed the Continental Breakfast that included Belgium Waffles. Very nice, ,in the heart of the area we wanted to visit. The Price was fair. I will certainly stay at this motel again.Genuine Expedia guest review
"Good location to tour Lancaster from"
We liked the breakfast and the location of the hotel. Unfortunately, both nights we were there we had very rowdy neighbors who sat outside their door (about 5 or 6 men) drinking beer, laughing and making a lot of noise. We called the hotel management to ask that they be quieted down. They said they would but nothing happened. It was after midnight before […] the noise abated. We got little sleep both nights we were there. Read moreGenuine Hotels.com guest review
Nice and clean,Genuine Hotels.com guest review
I usually like to stay at the red roof and this experience was not up to par. The sheets and towels were stained, when I asked for extra blankets we never received them. When I asked the hotel to change the stained sheets the guy removed his shoes and stood on the bed barefoot to do so. It was just gross . The breakfast ended early and the workers were […] in a rush to clean at exactly 9am Read moreGenuine Expedia guest review
"Needs some changes"
Overall the room was comfortable. Our problem was with the linens. They had brown and yellow stains. We asked for clean ones and received more of the same. When we mentioned this to the manager, he said the maids overload the washer so they can get home sooner. He said they were clean, but obviously they aren't. We stayed 3 days and never did get any […] linens without stains, so we went to Walmart and bought our own to use. Read moreGenuine Hotels.com guest review
We were in a fairly spacious room. It was quiet except for the last night when the room next to us had a dog that barked. Breaskfast most days was very busy and crowed in the last hour, but they did have a good amount of tables and chairs for sitting. It was nice being so convenient to all the local places we were interested in going to.Genuine Hotels.com guest review
musty smell in room, not much of contintal breakfestGenuine Hotels.com guest review
"Good hotel for the price"
On the outside looks like a cheap motel but the room and amenities were good. Overall you get what you pay for. It was a good hotel for the price we paid. Room was cleanGenuine Hotels.com guest review
not bad for the price. The pool looked nice. they could of had more selection at breakfast. The air conditioner took forever to cool up the room.Genuine Hotels.com guest review
"Red Roof Inn lancaster"
Very unhappy.Genuine Hotels.com guest review
Our room was damp and musty smelling. Furniture was old and paint on it was extremely chipped and nasty-looking. tops of furniture were grundgy! Dinning room overly crowed and messy! Decided not to even try to eat there.Genuine Expedia guest review
furniture was not what I expected and will not use a Red Roof Inn againGenuine Hotels.com guest review
"Get a way week end."
Hotel & loc great, But the breakfast room to small for amount of people & food is very limted. It's a shame they up grad the room & there nice, but not the room for breakfast. So planed to eat out.Genuine Hotels.com guest review
I made our reservation more than a month before we went to PA. When we arrived the desk clerk told us that we would have to go across the street to another hotel because they were having a plumbing issue. Unbelievable! We went and they honored the rate we had paid but the place was awful. I would never go to either again.Genuine Hotels.com guest review
Only complaint was the refrigerator didn't get cold.Genuine Expedia guest review
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