"Very nice facility, close to interesting places."
The room was booked for the wrong night, so we had to pay again, not happy about that.Genuine Expedia guest review
The hotel is in a great location. You can walk to Applebees or Texas Roadhouse. We have stayed here over ten times. The reason being that we have a small cat and they allow small animals with no pet fee. However, next time going to look for a new place. The beds are uncomfortable and the room is dated--the tvs are not flat screen and the refridge. in […] the room did not work. Also being that it is directly on Route 30--you hear all the trucks passing by all night-especially if you are given a room in the front. Read moreGenuine Expedia guest review
Hotel looked in good condition after remodeling but its old fashioned structural bones still showed. There's a main building with an internal hallway and other buildings with rooms opening directly to the outdoors. The door at the end of my hallway was propped open to the outdoors most of the time I was there in any case. The elevator was next to one […] external staircase, both serving all floors and totally open to the elements. The room was furnished with a king-size bed, small work table, a sofa, mini-fridge (heavily over frosted), microwave (with the only reliable clock visible in the room - once I set it to the correct time, flat screen tv directly over the work table and facing the bed, and a small coffee/end table with the one-cup coffeemaker sitting on it. I was never able to get the clock radio to stop flashing the wrong time (perhaps because it was plugged into a switched outlet) so I turned it to the wall. My room surprisingly also came with a working jacuzzi (which perhaps explained in part why the room was furnished but not decorated with everything just put where it would fit). The free breakfast demonstrated offered steam tray scrambled eggs, sausage, bacon, waffle maker, dry cereal, instant oatmeal (with no source of water hot enough to actually make oatmeal with it), toast, bagels, packaged pastries, weak coffee, and apples Read moreGenuine Expedia guest review
"Nice hotel close to the convention site."
Staff was pleasant and seemed eager to help. They were very quick and took little of your time to check you in. Information was free and helpful.Genuine Expedia guest review
lights didn't work, sink was clogged, tub looked dirty, cob webs on the celling , breakfast coffee was lousy, syrup tasted sour, not cream for coffee, not way of making your oatmeal.Genuine Expedia guest review
This hotel was nice, convenient location, clean and comfortable. Reasonable rate. Would stay here again.Genuine Expedia guest review
"Convenient but could be a lot cleaner"
I stayed for 9 days at this facility. I was less than impressed. The front desk personnel were fine. The cleaning person comes around at 8:30 am every day and if you happen to be asleep, but leave later on in the morning, your room is not serviced. I don't typically get up that early when on vacation. My room card ceased to function every other day, […] even though I had the room for 9 days. The floor in the bathroom and the carpet was dirty. I have stayed at multiple Red Roof Inns across the country and this is by far the worst one. Read moreGenuine Expedia guest review
"Red Roof Inn should be called Red Rough Inn"
Our keys stopped working. We went through three sets. They were held away from magnetic fields. The front desk clerks were rude and insulting. They ran out of gravy and biscuits. They never bothered to stock up. One half hour into breakfast.Genuine Expedia guest review
"Close to American Music Theatre & shopping."
Pleasant experience, manager upgraded us to be closer to other guest in our party.Genuine Expedia guest review
"dirty it smell"
bathroom was a mess bedcloths are all dirty the room smellGenuine Expedia guest review
Don't bother...............................................Genuine Expedia guest review
"No fear, book it!"
Great hotel at a great price. Close to everything. Staff was friendly & one employee went above & beyond to return an item i had left behind. Very happy with the stay!Genuine Hotels.com guest review
"OKAY BUT NOT MEMORABLE"
This was the second time we stayed at this hotel in less than 45 days. The first time we had a problem with towels. There were 2 towels for 2 people. We asked for more they didn't bring them. We had to ask again the next day. The second time it was the same story. We had one towel for 2 people, no wash rags. We asked for more and they brought one more […] towel. Had to specifically ask for two more towels and 2 wash rags. Soda machines in the entire building did not work. We killed two unidentifiable bugs crawling on the walls that may have been roaches. I left my cell phone and charger by accident. I was told to send them a fed ex box with a prepaid label and they would send. I appreciate that they found my phone but after just staying there 2 different times wouldn't it be good customer service to ship it to me free of charge Returning to Lancaster in December and will probably try to stay somewhere else. The location is fantastic. If you can put up with bugs and no towels this is the place to stay. Convenient to everything. Read moreGenuine Expedia guest review
I booked a month in advance a room with a king size bed when I checked in they gave me a room with two double beds.They told that they only have to guarantee me a room nothing else.Genuine Hotels.com guest review
No thank you No thank you No thank you No thank you No thank you No thank you No thank youGenuine Expedia guest review
"Fun at Lancaster"
Very enjoyable. Appreciated the service and the tasty breakfast.Genuine Hotels.com guest review
We were given a handicap room and we are not there yet. The bathroom had a lot of wasted space even for a handicap room. Better use of space would have been nice, example: no desk, no dresser to put clothes, just a small shelf with a few hangers. we have stayed here before and every thing was fine, not this timeGenuine Hotels.com guest review
"Outdated rooms and very dirty"
Room was dirty ,shower vent hanging toliet hard to flush front desk service very nice and breakfast was good rooms very outdated and dirtyGenuine Hotels.com guest review
"Good but could be improved"
The first desk clerk got our reservation wrong but everyone helpful after him. There seemed to be a recurring problem with the locks and key cards. Good location and mostly helpful staff.Genuine Hotels.com guest review
"Was ok for one night."
Hotel under construction and rooms are not completely finished. No place to hang clothes. We had three rooms booked and only one was close to being finished. Outside still a mess. Office filled with construction materials but clerk was friendly and efficient at check in.Genuine Hotels.com guest review
Hotel was very nice for the money. It was clean and the beds were comfortable. The only thing is the heater was really loud so every time the heat went on I woke up for a bit. Other than that, I would recommend this hotel. It's close to restaurants, so once you check in you don't have to drive if you don't want to, and it is close to shopping.Genuine Hotels.com guest review
The Red Roof is a low budget hotel with low prices. It was in a wonderful location, right on Rt. 30, close to the outlets and other attractions. They serve a breakfast that we didn't try b/c we have favorite places to go when we are there. There aren't many amenities but we didn't pay for them so we didn't expect them. There is a blow dryer, small refrigerator […] and microwave in each room. Soap, shampoo and lotion are provided. It has free wifi. The room is clean but needs a better vacuum for the carpets. The employees are very friendly and try to help with problems or directions. For the price it is one of the best on Rt. 30 in Lancaster. Read moreGenuine Hotels.com guest review
"nice room, breakfast could improve"
very nice for the most part. recently refreshed room, with a hot tub, didn't expect that. breakfast was kind of hit or miss...there was no hot food the first day, only waffles and pitiful muffins. eggs and sausage the second day, biscuits and gravy the third (which I'm not especially fond of). another option would have been nice, like hot cereal, or […] bagels, or donuts, or danish. but the coffee was ok, and hot, and plentiful, and the juice never ran out. Read moreGenuine Hotels.com guest review
I asked for extra coffee and your cleaning person spoke very poor English. The lady at Sunday am meal got little mad at customer asking where biscuits were--------she burned 2nd patch and after 1/2 hour wait brought out biscuits for SOS. She could have used some extra help by your staff in helping her on Sunday morning.Genuine Expedia guest review
There was no TV guide in the room-not on paper or on the TV. We asked at the desk if they had one & got an emotionless "no" with no offer to try to get us one. We were staying 4 days, so it would have been nice to have one. At breakfast the next morning, there was no butter for toast or waffles & when we asked the girl overseeing the food, we also got […] a cold response....only a head shake "no". Outside the hotel, there was some garbage on the steps & sidewalk (which were eventually picked up), and a broken park bench-one slat missing and the metal brackets sticking out. We have stayed there a couple times before & it has definitely gone down hill. The location is great, but we will be looking for another hotel in the future! Read moreGenuine Hotels.com guest review
We had a pleasant stay at your Hotel.Genuine Hotels.com guest review
The motel has gone downhill from our last stay. The rooms were not clean and in poor repair. The breakfast didn't exist it was terrible. Won't use again!Genuine Expedia guest review
"I would never stay again"
I was not expecting a palace it was for a short 1 night stay the room is in serious need of renovation the furniture is in horrid condition a goodwill store would not take it. it is very very beat up chipped and damaged. the rug is old worn and dirty. the tv is 25 years old. the continental breakfast eggs and sausage so dried out it was inedible it […] may sound like I am a very fussy person the sad part is I am not! Read moreGenuine Expedia guest review
"Cheap mostly clean room"
Mold on ceiling in shower stained in carpet. Breakfast very limited hours no eggs at 830 juice colored water didn't honor king bed reservation but excellent price and locationGenuine Expedia guest review
Decided to check out after seeing the condition of the room. Went down the road and checked in to a much nicer hotelGenuine Expedia guest review
"Hotel is in a great location"
Nice staff, hotel is located near many attractions. rooms are clean. Nothing special but great for what we needed.Genuine Expedia guest review
"close to shopping"
Centrally located. Clean and comfortable. Plenty of restaurants and shopping within walking distance. The only problem we had was with the malfunctioning WiFi. We would recommend this to a friend.Genuine Hotels.com guest review
"I refused to stay."
I walked into the room and it smelled terrible. The bathroom was awful there was poop on the wall. I did not even stay there for the night.Genuine Expedia guest review
"This is a Red Roof?"
When we checked in, (6pm) the room was filthy. There was poop on the toilet seat, the sink was dirty, the room was never vacuumed, and dust was everywhere. We alerted the front desk and they assured us the room would be cleaned. When we returned 2 hours later it was still not done. We complained to the clerk, who argued with me that he has personally […] cleaned it. I took him to the room to show that the room wasn't cleaned. He insisted that he had cleaned the room until I showed him the poop. At that he stated that he had not cleaned it, told me that housekeeping would come back the next day, and told me I would have to deal with it. My wife ended up cleaning the room herself. The next day we spoke with management who assured me we would be refunded through Expedia which they have since denied. In fairness, the district manager was very helpful and is working on taking care of it. However, buyer beware that the rooms are unsanitary! Read moreGenuine Expedia guest review
"Good central location to shopping, theatre, food"
Hotel breakfast very limited on weekdays. They need to change up items offered during the week. Beds are just ok. Rugs need updating and vacuuming more. Staff at desk not always there. Had to wait 10 min to ask a question. They were helpful if they were there, though. Trash on property and barrels outside always full to the hilt! Just a lot of "small" […] things that add up to a big difference when you are staying somewhere for 4 nights for a special occasion we were celebrating. Read moreGenuine Expedia guest review
"Nice hotel with a great location"
Very pleasant location was excellent near shopping lots of entertainment and restaurantsGenuine Expedia guest review
"Beware of what you choose"
I scheduled and paid for my hotel through Expedia.com. I have stayed at this hotel in the past and am aware that the other rooms are in better shape. My room was not swept, the tub looks like they just slapped paint on the tub and called it remodeled. The paint was peeling, as I wore flip-flops to take a shower. The only reason I stayed was because […] it was close to where I needed to be. The bed was the only comfortable item in the room that I was impressed by. Read moreGenuine Expedia guest review
NON SMOKING ROOM BUT, BLANKETS HAD A SMELL OF SMOKE.Genuine Expedia guest review
"Great hotel- lousy plumbing."
It was great except the only sink backed up and would fill up with dirty water periodically for no reason. I wasn't using the sink at the time. I had to use the bathtub as a sink.Genuine Hotels.com guest review
"Not a next time choice"
I booked a king bed as my choice of room and it was stated so in my confirmation. However, upon my arrival, I was instead given double beds in my room. The cobwebs in the corriders looked as though it was Halloween decorations..shower was filthy.Genuine Hotels.com guest review
"Not what you would think."
Our room window was open when we got there luckily we were on 3rd floor. Our room had no wash cloths, no kleenex, the bathroom floor was sticky. The breakfast was either waffles or toast. AwfulGenuine Expedia guest review
You do get what you pay for... when it says has breakfast, but nothing healthy other than fruit juice. Usually there is yogart and assortment of fruit. Coming into the room, it looked like it had been burlarized, no table and chairs by window. No dresser to unpack bags. There was a desk and chair directly under the wall mounted tv, that no one could […] sit and watch tv from. Only way to view tv was in bed. The wifi was down for 1/2 the stay. The towels were the same stiffness as the bath mat. On the bright side, it was confident to sight seeing locations. I have stayed in other Red Roof Inns in other locations, but will not book at this location again. Read moreGenuine Expedia guest review
"Clean. Basic room"
Weekend stay for short visit. Clean room. Comfortable sleeping.Genuine Expedia guest review
"nice hotel close to everything we needed to do"
the beds were great the matrasses nice and hard . Clean.Genuine Expedia guest review
Hotel was resonably priced for location. Close to major attractions.Genuine Hotels.com guest review
Visit was ok, staff members at desk where helpful.Genuine Expedia guest review
I know it was 2-3 star rated, but the reviews seemed higher than that. One of the least expensive motels in the area, so for 6 nights, we saved considerable $$. The bed quilt had stains so they replaced it. Some toys under the bed from a prior family. The wi-fi was down for 2 days. The exercise room had only a weight machine and a treadmill, no bike […] or elliptical. Breakfast choices were average. Overall what could be expected for the price, but disappointing. Read moreGenuine Expedia guest review
The hotel itself was not bad, but could use a bit of an update. The rooms were not the cleanest, but you get what you pay for since the rates were very affordable. The hotel is in a good location and near lots of shopping and dining.Genuine Hotels.com guest review
"Good place to stay!"
Very nice place to stay! I would stay there again!Genuine Hotels.com guest review
Considering price, it's good.Genuine Hotels.com guest review
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