Parking price should be included in the room price sort of highGenuine Hotels.com guest review
"Consider this a place to crash only . . ."
Hotel service was terrible -- and the rooms are small but adequate and in need of a good cleaning . We stayed for 2 separate nights before and after getting back from our Alaska excursions. No one was there to check us in upon arrival the first night, and no one at all was there to replenish the breakfast items the next morning. A nice guy doing maintenance […] had access to the supply cabinet and found me a few CoffeeMate packets for my coffee, otherwise, there wasn't much in the mislabeled "breakfast area." On the next stay, we were greeted by hotel staffer Mona who was just short of belligerent and definitely rude. We saw what the "breakfast area" was meant to look like the next morning and we went out for breakfast. It was basically coffee and a collection of packages to which you could add water. There wasn't even a carafe of milk to add to the packet of coffee. For around two hundred dollars a night (with taxes), we expected a lot more, esp. from a place that advertises that it includes breakfast. Also, note that they charge to park your car, but we took advantage of free parking meters for overnight until 9 am. The proximity to the Anchorage Museum made it a convenient location. Read moreGenuine Hotels.com guest review
"It Was Okay"
Our stay was just okay. The hotel is clean and nice, and the rooms were clean and comfortable. However, there was no daily maid service. The reason this hotel, though, gets an overall rating of 2 from me is because the parking was atrocious. Very limited street parking, but there were two parking lots for the hotel that you had to pay a daily charge […] for. I've never had to pay to stay in a hotel parking lot. The lot should be free for the guests. Will not stay here again. Read moreGenuine Hotels.com guest review
Did not like the hotel at all. Did not have an ice machine. Breakfast was a joke! Would never recommend or stay there again.Genuine Hotels.com guest review
"Paid more than I thought I should"
Had a pleasant stayGenuine Hotels.com guest review
"Big price little comfrot"
no maid service unless you stay longer than a week. Not enough parking for all guests. Couldn't stay out late unless you wanted to park on the street. Charged $10 for parking. Rooms where run down, drain in bathroom was so slow you took a shower and bath at same time. Advertise a pool but it was more of a wading pool 20 feet by 20 feet. Hot tube was […] warm not hot Read moreGenuine Hotels.com guest review
I was very impressed with the accommodations. Staff was courteous, and helpful. I would recommend this hotel.Genuine Hotels.com guest review
"Cheap place to stay downtown, but that's it."
When we checked in, there was still a dirty plate in the microwave. We also found several toys from the previous tenants, and clothes under the bed. The AC didn't work and the heater blew constant hot air. Even when unplugged it still radiated heat. Had to sleep with the window open just to keep from burning up. Stayed there for 4 weeks and was told […] on check in that they would service the room once a week. They serviced our room once, when we requested it at the front desk. Than never again. Wouldn't recommend at all Read moreGenuine Hotels.com guest review
Went on vacation here was cheap and a quality placeGenuine Expedia guest review
It was okGenuine Hotels.com guest review
Room was clean. Bed was pretty uncomfortable. Woke up with a lower back ache every morning. Temperature was difficult to maintain. Too hot! It was high fifties in day and high thirties at night and I had to run air conditioning. Included breakfast was disappointing. Coffee, some fruit, packaged muffins and instant oatmeal. Might stay here again. Price […] was the key metric for me. Read moreGenuine Hotels.com guest review
"Very helpful staff"
The staff helped us when we arrived and found out Expedia failed to book our room.Genuine Expedia guest review
There was no linen on the second bed and it took hours to get some. The pool was disgusting! The kitchen sauce pot and cups were missing and no replacements available.Genuine Hotels.com guest review
Need to park on road, which was never a problem. Quiet for downtown and room was clean.Genuine Hotels.com guest review
"No room service"
No room service, had to drop off our own towels and throw away own trash. Had hotel staff come to the room to clean up the washtub. The breakfast was very skimpy, oatmeal packets, orange, muffins and coffee.Genuine Hotels.com guest review
"Nice hotel and staff were very friendly"
Overall experience it was very family friendly and we loved it. We'd definitely make a stay there again next time we are able to visit anchorage :) very convenient location and close to everything!Genuine Expedia guest review
I think what bothered me most was the lack of service. We requested cleaning every day we were there and not once did they come. The walls must be paper thin because you can hear everything. Earplugs weren't enough to block out the children screaming in the halls at 10p at night or the stomping upstairs or the tv next door at 5am. A hidden detail of […] the reservation: the listing said free parking but when we got there we had to shell out $10 A DAY!! just to park in the parking lot, the other option was to park on the street and pay the meters which would have ended up being more costly. The free breakfast was abismal. Your choices are a bruised apple, an orange or a plain oatmeal packet, and coffee. The coffee, be warned, was burnt and had grounds all in it.. Crunchy coffee. Ickkk Read moreGenuine Expedia guest review
Good: cleanliness is good overall and its quiet. Can request an extended checkout. Bad: requested staff to clean the bathtub when checking in, maid didn't clean the room and was told to throw away my own trash, staff told me to bring my own dirty towels to the front desk. The vending machines didn't work so the front desk gave us free snacks. Don't […] get fooled by the free breakfast, its skimpy: oranges, snack bars, little oatmeal packs, coffee and cocoa were provided. Read moreGenuine Hotels.com guest review
Hotel didn't clean room,said ONLY staying for 4 days don't need maid service.They only clean rooms 1 a week,have to throw your own trash,parking is small 10 bux a day for parking too!Genuine Hotels.com guest review
Our room smelled like a combination of dried urine and chinese food, they don't have enough parking. The parking they do have they charge you $10.00 per car.Genuine Hotels.com guest review
when you stay for a while and have a family you only get a spoonful when you really need a cup!Genuine Expedia guest review
"Near downtown shopping and restraunts"
Staff was very friendly and helpful. Overall friendlyness was greatGenuine Hotels.com guest review
Clean room but very very small space between beds and table. Coffee cups were broken/chipped. Nice airport shuttle. So-so breakfast and pool. Nice staff.Genuine Hotels.com guest review
"Nice hotel, close to shopping"
The best feature about the hotel is that it is within walking distance to the museum and 5th ave mall. We enjoyed the pool also.Genuine Expedia guest review
"Nice looking hotel, but very dirty"
Coffee stains on the comforters, grease stains on the table, a baby bottle under the bed, empty pop cans in the cabinets. It was so bad we checked out a night early and didn't care for a refund, we just wanted out. It is a shame because the place has a little potential to be a nice stay, just very dirty. Parking was expected for the location, condensed […] but not too hard to find a spot Read moreGenuine Expedia guest review
"Next to my family"
Cleanliness was a joke. When I told manager there was hair and body stuff in the bed and dirty pillow, she made me feel it was my fault, I was bothering attitude. When she asked me WHAT I wanted her to do, I said im not sleeping in someone else's filth. Couldn't believe she would think I would sleep in it, even after she checked herself. I got a dif […] room, checked it, was clean sheets. Door wouldn't lock when I left the room to get coffee, had to keep pulling on door to make sure it was locked. Then hd hard time trying to get back in room. My Sister said, pay cheap, you get cheap. Front desk people need manners training. Read moreGenuine Hotels.com guest review
"close to town"
Great location, within walking distance of a lot of shops and eating establishments. The staff were very welcoming and informative and very helpful with any problems or questions.Genuine Expedia guest review
"Price is a very good bargin."
I like the fact the hotel has a swinning pool and a spa.Genuine Hotels.com guest review
"Exact opposite of midtown location"
Called to confirm reservations just to get greeted by rude front desk service. NO FREE PARKING (ridiculous) When we check in, front desk did not greet anyone with a smile. Then they assign a room that was not cleaned, still had previous guests luggage in room. You are tired from a long trip & you get this run around, no you wont be amused. NO I DO NOT […] recommend this location on East 8th to anyone. Read moreGenuine Expedia guest review
Initially could not find reservations. Daily housekeeping not provided. Towels paper thin, hurt to use. Pillows cheap. Sheets scratchy. Extremely limited parking. Beds uncomfortable. Would not stay here again.Genuine Expedia guest review
"Paid for hotel I did not stay in"
Paid for a room that I did not use. Was checking into the hotel n was told all rooms are booked.Genuine Hotels.com guest review
"Close to all ....."
If this is the quality of Hotel that Extented Stay is going for they need to go into another business. The room had trash all over the floor. The front desk was very rude.Genuine Hotels.com guest review
"middle of town"
they had very little "free parking" . they did offer parking far away from hotel for $10 a day. purchased room thru Hotels.com and the hotel also charged me for room . double charged . The Free breakfast was instant oatmeal,fruit ,yogurt and coffee. not too impressed with this place.will stick with the dimond center motel.Genuine Hotels.com guest review
came into the hotel checked in, there was funky odor in the lobby, got my keys and for some reason went to check up on the room, it was not cleaned, trash not taken out, beds not fixed. Got another room. You have to pay 10 dollars a day for parking. Went to the pool next morning around 8:45 am , pool was closed and looking through the window it still […] was not cleaned from last night, you could see towels lying everywhere. When it opened we went in there the pool had lots of hair floating in it and surrounding area had trash. Next day after we were gone for a day came back to the room the room was not made up or cleaned, we complained, and the front desk said they don't do housekeeping.Definetely will never stay there again!!! Read moreGenuine Hotels.com guest review
"could have been better"
out room had dirty linins, elevator was very slow, there contenental breakfast was not a breakfast, it was apples and gronola bars, not what i had in mind for breakfast, pool was dirty, just needs more upkeep then it will be a great place to stay!Genuine Hotels.com guest review
It would have been nice to know that their parking lot is very small and requires you to pay a $10 per night fee for a permit. If there are no permits available which there were not for the first night stay you have to pay the parking meter fees on the street if you are at the hotel during the 9-5 M-F timeframe. We had to park the first night on the […] street and be out to move our vehicle or pay the parking meter by 9am the next morning because it was a weekday. When we arrived our room was clean except for the overflowing trash under the sink with beer bottles. When we notified the front desk someone came up right away to take care of it. Read moreGenuine Hotels.com guest review
"Room was dirty"
When I showed up the heater in the room was not working and it was the next day they fixed it so it would only run on the cool setting so still no heat. They allow dogs so there was sevarl nights when the dogs would wake me up. Every night there was atleast one or several times when people would come in late and either start fighting in the hallways […] or have loud arguments in there room. Was very glad to check out. Read moreGenuine Expedia guest review
The room was clean but the heating unit would blast hot air and I tried turning it down and it would never cool down. I opend the window for a bit but didnt want to leave it open all night. We sj oul have asked dor another room but I was traveling with a small child and she was already sleeping before I realized that the room wouldn't cool down.Genuine Hotels.com guest review
"Awesome place to stay in Downtown Anchorage!"
My husband and I stayed at Extended Stay for a night, along with our German Shepherd hound. First off, it was excellent to be able to stay with our dog and we did not feel that the quality of the place was compromised by the convenience of being pet-friendly. Very clean with cool decor. Not to mention, GREAT rates! We had a King-sized bed with a mini-kitchen […] and though it was somewhat small, it was perfect for our needs. We even had a nice view of the mountains and were just two blocks away from the Iditarod race "route." The staff was friendly and helpful in helping us settle in. The ladies cleaning the rooms were exceptionally sweet; they even made pals with our dog! ;) The hotel serves a light breakfast, which we slept too long to enjoy, but we did enjoy their coffee; it's reeeally good! Typically the hotel asks you to purchase a parking permit to park in their lot, but they were full that weekend. Not to worry; plenty of off-street parking. So nice that they offer work-out facilities and pool/jacuzzi. We did not have the chance to use during this stay, but will look forward to that next time. They are within walking distance of all the great restaurants, bars, as well as the Art Museum (which I highly recommend). I would definitely recommend Extended Stay-Anchorage-Downtown and we will look forward to staying there again for our next adventure in Downtown Anchorage. Read moreGenuine Expedia guest review
The room had un inviting smell as I walked in.Genuine Hotels.com guest review
"Great for an overnight stay"
Cheap room, clean, a little compact but I feel like I got what I paid for. Wanted to go swimming but didn't have time!Genuine Hotels.com guest review
The gentleman who checked us in wasn't helpful. He was using his phone in the back room and wouldn't acknowledge or even ignored the fact that I was standing at there. I also wasn't able to contact the front dest with my room phone because "he left the phone on". other than the lack of customer service, I enjoyed my night.Genuine Expedia guest review
I stayed at the downtown branch on 8th street, big mistake. I rented a car at the airport, pulled into the round-about lobby area to check in and find out I can't park there to check in but need to park elsewhere and then check in. Upon checking in I was informed that if I wanted to park in the hotel parking lot that an additional $10 per night would […] be charged or I could park in the street metered parking. Since it was almost the weekend and the meters aren't required, I declined the parking fee. I checked in, I then had to go back to the front desk 3 times before I was given an electronic key that actually worked. The next day when I returned to my room I noticed the room had not been serviced whatsoever. I went to the front desk to let them know and was told they only service the rooms once every 7 days, if I wanted it more I would be charged $5.00 per day for that, wth!? The staff was courteous enough but the management was obviously not guest friendly. When I checked out they told me they couldn't give me the receipt and it would be emailed to me, normally ok but not with the hidden charges that seemed to pop up. I insisted and was finally given the receipt. The continental breakfast consisted of banana nut muffins, dry oatmeal and coffee. If there are going to be other charges that other hotels never charge then the consumer should be at least be informed ahead of time. I travel quite a bit, 1-2 weeks out of the month, I would never stay at Extended Stay again. Read moreGenuine Expedia guest review
"Great hotel for price"
Paid $75 for one night in a non-smoking king bed room. Small room, all the amenities needed for your extended stay experience. The room was clean, but had an overwhelming febreeze smell. Windows opened, so I was able to air it out. Staff was great, no noise complaints, good location in downtown Anchorage. Would stay again for price.Genuine Expedia guest review
"In the best part of town"
It was amazingGenuine Hotels.com guest review
"Good downtown hotel"
Nice hotel in downtown Anchorage, convenient location and comfortable room.Genuine Expedia guest review
"Not worth it."
Not worth the stay. Things are becoming run down, little to no parking, and noisy. If you need/want to stay in downtown Anchorage spend a little more and get a better hotel. Otherwise, I suggest Extended Stay in Mid-town. Free parking, better rooms, better amenities, better staff, and much more quiet.Genuine Expedia guest review
"good place to stay"
hotel is on the fringe of downtown but easy 5-10 minute walk to just about everything; continental breakfast included with the room price is okay, not great; of the four front desk personnel I dealt with, two were very friendly, polite, and well informed of where things were in the town, one seemed to know quite a bit but acted like dealing with people […] was a bother, one was willing to assist but really didn't seem to know a whole lot (a question like 'where's a good restaurant?' got responses from "this place is here on the map and serves this and this" to "go look in the book on the table" to "(blank stare)", so it's kind of a crap-shoot on help from the desk clerks; laundry room was a great convenience and much appreciated; shuttle to the airport was very quick, driver was very pleasant to talk with (he is a Seahawks fan, a definite plus!), BUT it only runs to 8 PM....my flight into Anchorage was delayed so had to get a taxi, much to my disappointment; the room was clean and very comfortable, the bed and pillows were excellent (perfect blend of soft comfort and firm support), the heater/AC worked pretty well, and hot water in the shower really was HOT; I have stayed in 3, 4, and 5 star hotels from north america to europe to asia, and few have been more comfortable although many were more expensive; unfortunately (or maybe fortunately?) there was not enough time to see and do everything I wanted, so I will visit Anchorage again and will stay at this hotel again Read moreGenuine Expedia guest review
"Nice people, cozy place"
The staff were every friendly and everything - key cards, internet log-in, checking out - operated smoothly. They were very accommodating as far as flexible booking and overall helpfulness. I will be returning.Genuine Expedia guest review
This was much better than I expected. I had read some bad reviews but we had no problems what so ever.Genuine Hotels.com guest review
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