The room was clean but the heating unit would blast hot air and I tried turning it down and it would never cool down. I opend the window for a bit but didnt want to leave it open all night. We sj oul have asked dor another room but I was traveling with a small child and she was already sleeping before I realized that the room wouldn't cool down.Genuine Hotels.com guest review
"Awesome place to stay in Downtown Anchorage!"
My husband and I stayed at Extended Stay for a night, along with our German Shepherd hound. First off, it was excellent to be able to stay with our dog and we did not feel that the quality of the place was compromised by the convenience of being pet-friendly. Very clean with cool decor. Not to mention, GREAT rates! We had a King-sized bed with a mini-kitchen […] and though it was somewhat small, it was perfect for our needs. We even had a nice view of the mountains and were just two blocks away from the Iditarod race "route." The staff was friendly and helpful in helping us settle in. The ladies cleaning the rooms were exceptionally sweet; they even made pals with our dog! ;) The hotel serves a light breakfast, which we slept too long to enjoy, but we did enjoy their coffee; it's reeeally good! Typically the hotel asks you to purchase a parking permit to park in their lot, but they were full that weekend. Not to worry; plenty of off-street parking. So nice that they offer work-out facilities and pool/jacuzzi. We did not have the chance to use during this stay, but will look forward to that next time. They are within walking distance of all the great restaurants, bars, as well as the Art Museum (which I highly recommend). I would definitely recommend Extended Stay-Anchorage-Downtown and we will look forward to staying there again for our next adventure in Downtown Anchorage. Read moreGenuine Expedia guest review
The room had un inviting smell as I walked in.Genuine Hotels.com guest review
"Great for an overnight stay"
Cheap room, clean, a little compact but I feel like I got what I paid for. Wanted to go swimming but didn't have time!Genuine Hotels.com guest review
The gentleman who checked us in wasn't helpful. He was using his phone in the back room and wouldn't acknowledge or even ignored the fact that I was standing at there. I also wasn't able to contact the front dest with my room phone because "he left the phone on". other than the lack of customer service, I enjoyed my night.Genuine Expedia guest review
I stayed at the downtown branch on 8th street, big mistake. I rented a car at the airport, pulled into the round-about lobby area to check in and find out I can't park there to check in but need to park elsewhere and then check in. Upon checking in I was informed that if I wanted to park in the hotel parking lot that an additional $10 per night would […] be charged or I could park in the street metered parking. Since it was almost the weekend and the meters aren't required, I declined the parking fee. I checked in, I then had to go back to the front desk 3 times before I was given an electronic key that actually worked. The next day when I returned to my room I noticed the room had not been serviced whatsoever. I went to the front desk to let them know and was told they only service the rooms once every 7 days, if I wanted it more I would be charged $5.00 per day for that, wth!? The staff was courteous enough but the management was obviously not guest friendly. When I checked out they told me they couldn't give me the receipt and it would be emailed to me, normally ok but not with the hidden charges that seemed to pop up. I insisted and was finally given the receipt. The continental breakfast consisted of banana nut muffins, dry oatmeal and coffee. If there are going to be other charges that other hotels never charge then the consumer should be at least be informed ahead of time. I travel quite a bit, 1-2 weeks out of the month, I would never stay at Extended Stay again. Read moreGenuine Expedia guest review
"Great hotel for price"
Paid $75 for one night in a non-smoking king bed room. Small room, all the amenities needed for your extended stay experience. The room was clean, but had an overwhelming febreeze smell. Windows opened, so I was able to air it out. Staff was great, no noise complaints, good location in downtown Anchorage. Would stay again for price.Genuine Expedia guest review
"In the best part of town"
It was amazingGenuine Hotels.com guest review
"Good downtown hotel"
Nice hotel in downtown Anchorage, convenient location and comfortable room.Genuine Expedia guest review
"Not worth it."
Not worth the stay. Things are becoming run down, little to no parking, and noisy. If you need/want to stay in downtown Anchorage spend a little more and get a better hotel. Otherwise, I suggest Extended Stay in Mid-town. Free parking, better rooms, better amenities, better staff, and much more quiet.Genuine Expedia guest review
"good place to stay"
hotel is on the fringe of downtown but easy 5-10 minute walk to just about everything; continental breakfast included with the room price is okay, not great; of the four front desk personnel I dealt with, two were very friendly, polite, and well informed of where things were in the town, one seemed to know quite a bit but acted like dealing with people […] was a bother, one was willing to assist but really didn't seem to know a whole lot (a question like 'where's a good restaurant?' got responses from "this place is here on the map and serves this and this" to "go look in the book on the table" to "(blank stare)", so it's kind of a crap-shoot on help from the desk clerks; laundry room was a great convenience and much appreciated; shuttle to the airport was very quick, driver was very pleasant to talk with (he is a Seahawks fan, a definite plus!), BUT it only runs to 8 PM....my flight into Anchorage was delayed so had to get a taxi, much to my disappointment; the room was clean and very comfortable, the bed and pillows were excellent (perfect blend of soft comfort and firm support), the heater/AC worked pretty well, and hot water in the shower really was HOT; I have stayed in 3, 4, and 5 star hotels from north america to europe to asia, and few have been more comfortable although many were more expensive; unfortunately (or maybe fortunately?) there was not enough time to see and do everything I wanted, so I will visit Anchorage again and will stay at this hotel again Read moreGenuine Expedia guest review
"Nice people, cozy place"
The staff were every friendly and everything - key cards, internet log-in, checking out - operated smoothly. They were very accommodating as far as flexible booking and overall helpfulness. I will be returning.Genuine Expedia guest review
This was much better than I expected. I had read some bad reviews but we had no problems what so ever.Genuine Hotels.com guest review
It was horrible! The room wasn't clean! Found other peoples hair in bed & in tub. Found beer caps next to bed on floor! The mattress coverings were ripped & smelled. The only ice you could get was on the 4th floor empty on all other floors! The vending machine (the only 1) was broke, but front desk kept sending us there. There were cops & domestic violence […] @ least twice in our hallway keeping us awake & trapped to feel like I could send my GF to get ice on her own. And after enduring all the sleepless nights & filth with a awful bed, the.doors automatically slammed shut every single time someone left cuz there too cheap to invest in door hinges that would allow them to close lightly! Read moreGenuine Hotels.com guest review
"Ask front desk for clean towels and pick them up"
I did not know we had to get our own clean towels at the front desk. Take out your trash, fix your beds. Took forever to check in, pay for parking. This hotel's parking lot was small, had another parking lot but it was a walk away. Had to get your own self hygiene products from front desk too.Genuine Expedia guest review
"Very pleasant experience!"
Room was very nice and well-equipped! The bed was one of the most comfortable I've encountered in a hotel or motel (AND it turned out to be a king instead of a queen!). The staff was polite and very friendly. We were sorry we did not have time to make use of the pool or spa, which looked very nice also. Most of all, we were very pleased to be able to […] bring our small dog with us, and she was very much at home. Down-sides: Free breakfast was pretty skimpy; we were a little put-out by having to pay extra for parking, but it was reasonable and we always got a good parking spot; one small waste-basket for a room is pretty minimal - it was full to overflowing after two days! All-in-all a pleasant experience; we would return! Read moreGenuine Hotels.com guest review
It was OK. My only problem was one of the beds were not right, it was slanted and wobbled. Mattresses were comfortable but bed frame was not so great.Genuine Hotels.com guest review
Pool was out of order. These things happen, but that was the main reason I chose this hotel, so I was disappointed. I got a room by the exit door and some kind of utility area. It was really loud. With a better room and a working pool my stay could have been much better.Genuine Expedia guest review
Response by Extended Stay America - Anchorage - Downtown Thank you for taking the time to share your experience. I apologize that the pool was out of order during your stay. I understand that was your primary reason for booking and I'm so sorry we didn't have that amenity available during your time with us as we were performing some necessary maintenance. Please know the pool is back up and fully running now! We look forward to our next opportunity to serve you!
"Poor front desk service"
I checked it not needing a parking permit until later on around an hour later I had asked for one and he has said that he had none left to park on the road when the parking lot had lots of slots open and he was on his iPod/ iPhone. I felt like he was ignoring me.Genuine Hotels.com guest review
The hotel was under construction and maintenance. Most of the hotel's parking was taken up by the construction equipment, so I had to park on the street, next to a parking meter. It was free from 6pm-9am but I had to wake up before 9am to feed the parking meter to avoid a ticket.Genuine Hotels.com guest review
"GOOD CLEAN NO SMOKING SMELL AT ALL!"
We were pleased that the room had absolutely no smell of lingering smoke at all! Also, we were surprised there was a kitchenette (apartment-sized fridge, 2-burner stove top, sink, microwave, coffee maker w/coffee and tea, toaster and silverware, pots and dishes). We were on the 2nd floor and there was a washer and dryer on our floor. Front desk staff […] pretty friendly. Free breakfast included coffee, tea, hot chocolate, apples, oranges, packaged muffins, instant oatmeal and granola bars. Great for grab and go! Parking cost - $10, which is ok, but there are two small lots ... one next to the hotel and the 2nd is located after a house, located next to the 1st parking lot. Although it is a short walk, you cannot see your car from the 1st parking lot. Make sure you bring your shampoo, conditioner and lotion as there is none in the room. There is free WIFI. All in all, we got a great deal on a very decent hotel and we'll keep it in mind whenever we need to stay over in Anchorage. Read moreGenuine Expedia guest review
"Decent hotel very close to downtown."
I would've preferred somewhere other than this hotel, (The Captain Cook, Westmark, Anchorage Hilton) something more "right in the middle of downtown. However all my preferred places were totally booked full. But this hotel was perfectly fine and worked out nicely.Genuine Expedia guest review
"Great Time in Alaska"
I had a great Visit to Alaska to see my son. The staff at the hotel were very helpful and friendly. I plan to stay there again next visit!!!Genuine Expedia guest review
The staff was wonderful. Although the hotel was not very close to downtown area the staff was very helpful to us providing shuttle service if we needed it. The staff were all warm and friendly . The manager Cindy was very professional and very nice.Genuine Hotels.com guest review
Stayed in ESA- Downtown Anchorage for 5 Nights. Pros-Proximity to downtown dining, shopping and attractions was good. Got around Anchorage by foot the entire stay. Cons -Hotel Shuttle from airport was late, and overbooked. Requires 24hr notice, though it didn't make a difference we got turned down twice because the van was full. Room was clean, though […] had a musky smell. Advertised coffee/tea 24 hrs in lobby and it was out for maybe 3. Staff was unprofessional (wrinkled clothes, not personable). In room kitchenette accessories were disorganized (One plastic cup, but three mugs. A frying pan that would probably start smoking and set up the alarm.) Read moreGenuine Expedia guest review
"I would not chose to stay there again"
Reserved a non-smoking room, received a smoking room because they overbooked non-smoking rooms. > Not enough hotel property parking so you have to find parking on the street. > Mattress was uncomfortable/cheap. > Continental breakfast was terrible, did not even serve juice or water.Genuine Hotels.com guest review
"Not a Great Experience"
Will not be staying here again. Very "discount hotel" qualityGenuine Hotels.com guest review
Expensive for what you get, but everything in Anchorage is expensive.Genuine Hotels.com guest review
It was a good hotel very comfortable & clean .. With fast free internetGenuine Expedia guest review
We stayed at this hotel twice in one week. The first stay was one night and didn't go well. The shuttle picked us up 1/2 hr late. We requested a non-smoking room and were stuck in a smoking room. If you don't smoke staying in a smoking room is awful. Our second stay was for two nights, the shuttle was on time and we were given a non-smoking room. The […] room was fine except a couple of the pillows had a strong musty odor. The breakfast is meager when compared with many other hotels. The staff was very friendly. Read moreGenuine Hotels.com guest review
Busy time in A. Good sleep. Parked on the street next to hotel.Genuine Expedia guest review
"Good value... Bring ear plugs"
The staff were great, and we had a decent stay (just one night after a late night arrival around 2 am). The fridge in the room made noises all night. The value was good for the price, and I'd stay there again for a quick trip.Genuine Hotels.com guest review
My husband, grandson and I stayed for 6 nites, and were not aware at all that there was no housekeeping unless you stayed 7 nites, and then it was 1 time a week. We had to take our dirty towels to the front desk each day in order to get clean ones. also had to get toilet paper the same way (how embarrassing! ) The breakfast that was advertised was just […] watery coffee, apples, no juice or milk at all Read moreGenuine Expedia guest review
"Good for a night"
Room was ok. Staff acted annoyed when I requested that bedding be delivered to the room for the hide-a-bed. Hide-a-bed / couch was filthy. Cushions were stained and did not smell very good. The other parts of the room were ok. Bathroom & kitchen were clean. I guess I would expect a bit more for the price. Parking sucks at this hotel unless you can get […] their pass which costs ten bucks. They were all sold out when I arrived. Read moreGenuine Expedia guest review
Hotel was near the end of a remodel so their was some work on going which did not interfere too much with hotel access etc. Overall experience was good and would stay again.Genuine Expedia guest review
Hospitality was good.Genuine Hotels.com guest review
"Good for the price great location"
we had a good time. The cheek-in was very slow but the staff was very nice... It was a good experience.Genuine Hotels.com guest review
The hotel is nice, clean and in walking distance to downtown. I only wish they had a better breakfast service.Genuine Hotels.com guest review
Reasonably priced for being downtown. If you want a cheap place that's within walking distance of downtown then this is the place. Room was more than sufficient.Genuine Hotels.com guest review
Great hotel with comparatively lower price. The room had enough space and had all the items required for stayGenuine Expedia guest review
Extended Stay was our last resort hotel because all the hotels were booked.. but it wasn't bad for a 4 night stay. The room was a little hot, so we had the window open the whole time we were staying there. Not once did we close the window.. Even during the night. The kitchen area was useful, but I had to scrub all of the pans, plates, and utensils because […] there were still oil stains and food particles from the last guest who used them. The customer service made up for that though. They were willing to provide me with anything I needed and were very friendly and helpful when I asked about places to see in town. Parking is $10 a day and there isn't always a spot guaranteed, but since my boyfriend and I were always out during the day, we used the parking meter for when we needed to pay. Meter is free 6pm-9am M-F, holidays, and all day on the weekends. We stayed the weekend of 4th of July so a parking permit wasn't worth it for us. Read moreGenuine Hotels.com guest review
"My room for 6 days smelled like rotten fish !!!"
My room stunk. The pool temp. was 40 degrees. the hot tub was dirty like a dirty farmers pond. It was down for all 6days. That too was 40 degrees. Only good was the staff. Pretty nice.Genuine Expedia guest review
"Close to down town"
I have stayed at plenty of hotels and Extended Stays but this was by far the worst. The hotel will only clean your room every 8 eight days, the room is not filled with any shampoo's conditioners or soap if you need these items you have to ask, what they consider a queen bed is definitely a full size and is very small if you're 6ft tall. Also the only […] way to replace your dirty towels is to take the dirty towel to the front desk and in exchange they will give you a new towel. Not the kind of service I expect when traveling. Read moreGenuine Hotels.com guest review
"Checking Out Sucked"
They were the rudest, most inconsiderate group of people I have ever had the not pleasure of meeting...Genuine Hotels.com guest review
"Not close at all to eating establishments or sight"
The only thing good was the convenience of the shuttle and the bed was comfortable. The thermostat did not work, dirty towel left in bathroom and was still there the next day, after we complained. The phone system had been changed but no one was told and the phone kept blinking that we had a message, nor could we reach the desk until I went down and […] they gave me the correct number to call. Read moreGenuine Hotels.com guest review
Upon arrival we learned shuttle from airport had to be reserved 24 hours in advance .. $25 cab ride. Location on the edge of downtown. Found room to not be cleaned (8 pm). Night clerk was flippant. Received another room eventually. Breakfast was nearly non existent at 8 am. Replenished about 8:30. Only 2 positives were that the clean room adequately […] accomodated our needs and the morning desk clerk was very helpful. Read moreGenuine Expedia guest review
"Great room for the price"
We are seasoned travelers - didn't want fancy, just wanted clean and good value. This hotel is close (short cab ride or up to 15-block walk) to shopping and restaurants in a great part of Anchorage. Hotel staff was very friendly at check-in and check-out. Room was clean, beds were comfy, and the drapes blocked most of the night-time sunlight! Very good […] choice for the price we paid. Would definitely stay here again. Read moreGenuine Hotels.com guest review
Room 214 is not where you want to spend the night .. open window .. mosquito .. stincky room .. I paid for a room with kitchen .. but ths was what I was given .. my last stay in this hotel !!Genuine Hotels.com guest review
It was and ok hotel. The room smelled and we had to change rooms because the first one was worse. The beds was hard. Had to ask for extra towels and a blanket. Couldn't get the room to stay at a good temp. Either to hot or to cold. Then the second room they put us in was a smaller room and had a hard time putting our luggage in the room. They said with […] contennial breakfast it was a muffin or pop tart. No juice or milk instant coffee. Read moreGenuine Hotels.com guest review
"Not worth the rate .. very bad room"
Paid for a room with kitchen .. But only got a horrible filthy room without kitchen .. Window was open for a window AC .. Lots of mosquito in the room ..No help from front desk when asked .. Be aware of room 214Genuine Hotels.com guest review
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