Holiday Inn Express San Francisco-Airport North - South San Francisco

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Genuine Hotels.com guest review

We chose this hotel mainly on the price and condition of the hotel. Lodging in San Francisco is very expensive and we were going to have a car anyway, so it made sense to save over $150 a night to stay a few minutes outside of the city. Clean hotel, breakfast was fine and vert average at best. Front desk was very friendly. Be careful when you are checking […] out though. We were at the check out desk and the lady told us that housekeeping reported our room being smoked in; nobody in my family smokes. My dad had to walk upstairs with her and let her inspect the room so we weren't charged a $300 cleaning fee. Be very careful of them trying to charge you on fees. Other than this mishap things we good. Bed and pillows were average, nothing special. Bathing condiments were average as well. It was nice however to have a refrigerator and microwave in the room. Overall good hotel that is very average. Read more

Genuine Hotels.com guest review

We stayed at this hotel the night before and the night after our trip, and we'll stay there again. The room was lovely, the bed was VERY comfortable, breakfast hit the spot, and the shuttle to the airport was timely. Loved it!

Genuine Hotels.com guest review

I thought price of this hotel was very expensive relative to the quality of this hotel. The staff was friendly and polite but the room was awful. It had also not been cleaned property before my arrival as there was trash in the waste baskets and hair in the bathroom. I would never stay here again and for this price I wold stay in a nice hotel downtown […] and pay for a taxi to airport. Read more

Genuine Hotels.com guest review

The staff was extremely helpful about helping us get our hotel since we needed to change hotels last minute from an awful one. They even held all of our bags for us while we waited for the check in time so we could go explore without carrying everything. The room was clean, well maintained, with plenty of space. The parking was a little bad if you came […] back late, but I found that to be the case in the whole city of San Francisco so not a huge deal. The neighborhood is the airport area, so the location isn't the most convenient unless you're going to the airport, and then it's extremely convenient, but there was a mall not even 10 minutes up the road with places to eat, and the staff was super helpful in helping us find places and recommending locations for us to go to. Overall a great experience, and thank you for rescuing our vacation from the hotel we were at before. Read more

Genuine Hotels.com guest review

Only complaint was the slow internet speed and that the television would randomly stop working and shut off about every 30 minutes. Also, the airport shuttle bus driver was very rude when I did not tip him. Tried to explain that I do not travel with any cash and he laughed at me and said I should learn to carry some for situations like this. Made me […] uncomfortable but by that time I was already at the airport =) Read more

Genuine Hotels.com guest review

Would stay there again.

Genuine Hotels.com guest review

I was in town for a 1 week seminar at the airpoprt. Shuttle service to/from SFO was on time, everytime. Free wireless internet. Coffee was always there, Real Breakfast, Staff was courteous. +++Cookies in the afternoon! What a pleasant suprise.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Comfortable beds, great breakfast, clean, neat and well managed. Best value that we could find so close to the Airport in SF.

Genuine Hotels.com guest review

We stayed in this hotel during our visit to SFO. before i book this room, i browse the amneties and pick this one since it has Jaccuzzi (hot tub). however after we go there, we realize that Jaccuzzi is not working and also hot water is not coming in hotel. It seems they have problems in all of the rooms and i do saw couple of guests compalining to front […] desk about hot water. In winter, we did bath with cold water instead of hot water in this hotel. Also, morning breakfast they will take away everything by 10AM without any mercy. somehow i am not satisifed and i wount recommend this hotel to anyone. Thanks. Read more

Genuine Hotels.com guest review

Friendly staff and a clean room and keeping services.

Genuine Expedia guest review

Great hotel and is 1.5 miles from the rental car area of the airport. Room items: bed, desk, bathroom, etc are great!! Breakfast selection pretty good also. Only negative vending machine selection poor. Great place to stay and for sure coming back soon

Genuine Expedia guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The hotel in general and room were very nice. The bed was comfy and they had a good daily breakfast. But.... the Wi-Fi was very disappointing. It was not available most of the time related to excessive use. Never able to get on in the afternoon or early evening. They need to upgrade. Also, be aware there is a $8.95 a day. This is not indicated in the […] description and I was under the impression it was free because they make a statement that "extended" (for airport) parking had a surcharge. Read more

Genuine Hotels.com guest review

Terrible location, had no hot water, could here the neighbors. Front desk wasn't very helpful with directions or accommodations. Wouldn't recomend this to anyone.

Genuine Hotels.com guest review

I was surprised the Hotel.com listing did not disclose the additional parking charge.

Genuine Hotels.com guest review

wi-fi not accessible in room, only works in common areas; surcharge for parking at this out-of-way location isn't reasonable.

Genuine Hotels.com guest review

If you want to be near the airport, this is perfect - less than 5 minutes to rental car return and the team to the terminals. Hotel also offers a free shuttle service that runs at all times. Not close to anything else, so don't stay here if you're touring the Bay Area.

Genuine Expedia guest review

Having to pay for parking was a surprise.............. Making the booking through Expedia means that Priority club membership is NOT counted (despite the fact that the rate received was the SAME as if we had just walked in).

Genuine Expedia guest review

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Genuine Hotels.com guest review

Super hotel in good location. Free breakfast, wifi. One minor nit: they charge $9/night for parking.

Genuine Expedia guest review

My only complaint was that the shower water was cold. The water in the sink was nice and warm, but unfortunately not the shower.

Genuine Expedia guest review

Great location, next to McDonalds. Easy access to Freeway! Very close to Costco(with a gas station!) Good size room (2queen beds). Hot breakfast every morning.

Genuine Hotels.com guest review

We stayed at this hotel last week for 2 nights whilst visiting Carmel for my husbands birthday. The room was great, clean and very comfortable, we had our 09 year old daughter with us and she was very comfortable in the roll away bed they put up for us in the lounge area. Good pool and hot tub and sauna and free wine beer and snacks each evening in […] the hotel lobby - great ! Good breakfast each morning and never had a problem getting a table on both days we were there - would deff stay at this hotel again without hesitation. Read more

Genuine Hotels.com guest review

I chose this hotel since it was close to the airport, had good comments on the airport shuttle, as well as free in-room wifi. Wifi didn't work at all, and when I asked about it, the front desk person said - 'sorry, maybe there's a dead spot'. Well, then - don't advertise free wifi then! We were getting an early flight, so my plan was to check-in, return […] my car, then get the shuttle back to the hotel. I asked the front desk person a lot of questions about the shuttle, to the point where she was getting impatient - but never did she mention that there are 2 Holiday Inn Express hotels near the airport and not to get on the shuttle that says 'Holiday Inn Express'!!!! Yes, after waiting 20 min at the airport, we got on that shuttle and were taken to the other Holiday Inn Express, 5 miles away. By now it's very late and my choice was to go back to the airport (after many more hotel stops), and wait for the 'right' shuttle, which by now I had no idea what that was. So - after a $20 cab fare, we finally got back to the hotel and a very unapologetic clerk who somehow thought I should know NOT to get on a shuttle that has Holiday Inn Express on it. Between that and the WIFI, I am totally unimpressed and will be writing a letter specifically mentioning this clerk. Breakfast looked ok, not bad for free. Shuttle was right on time in the morning (note - it's WHITE and does not say Holiday Inn Express on it. The other Holiday Inn Express Shuttle is black) Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

The internet advertised that a bar and restaurant was on site. Not true. Smart remark to the alternative. Bus transport to airport not reliable and staff made no alternative plans. (like taxi's) Bus was over 30 minutes late with 12 people waiting. Manager shrugged his shoulders. No, I want be recommending this hotel or any other Holiday Inn Express […] . Read more

Genuine Expedia guest review

Great access to San Francisco Airport (SFO)! Very clean!

Genuine Hotels.com guest review

Very convenient to SFO. I'm big on the continental breakfast when traveling because I can eat a good breakfast and otherwise snack the rest of the day. Breakfast buffet was superb. (I'm not sure if the cinamon buns are a staple of this chain, or this hotel, but they ranked up there with Cin-a-bon). Clerk was super friendly and helpful. Not overly crowded, […] clean, nice hotel. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Too far from the city. Shuttle service was nice but only runs to airport.

Genuine Expedia guest review

I really like staying at Holiday Inn Expresses, very convenient, great prices, except the few that decide they will nickel and dime you. In this case, it was charging for parking, when there is absolutely no reason for it. I can see charging for parking in areas that have lots of traffic where some people might not be staying at the hotel, but use its […] spot. Either way, though if you want to charge for parking it should be built into the price of the room. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I was very pleasesd to see what a clean and modern hotel this is. Very up to date. The only negative was when I opened the door to my room I could immediately smell the cigarette smoke left by some prior occupant. I don't know how to get rid of that smell but it hit me everytime I entered the room. The hotel industry needs to solve this problem!

Genuine Expedia guest review

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Genuine Hotels.com guest review

i LIKE THIS HOTEL BETTER THAN ANY OTHER SURROUNDING HOTELS IN THE AREA. iT IS CLEANER AND CLOSE TO RESTERAUNTS AND HAS SHUTTLE SERVICE.

Genuine Hotels.com guest review

This place is great when you are flying out of SFO.

Genuine Expedia guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The door lock to our room did not work. We requested another room but they said this happen often and they need to send a " handy man" to try to fix it. Once he came he went through a lot of changes to say it was fixed but finally admitted the door was not fixed and would not lock. We again asked to move room so they finally switched us rooms. Also […] the wireless Internet is extremely slow. The signal and service was to weak to work with my ipad. Overall the room was decent and the bed was very comfortable. Read more

Genuine Expedia guest review

We needed a hotel close to the airport because we had a very late arriving flight. It was close by and check in was easy. I was worried about noise from the airport but it was very quiet. Free breakfast was very good. Staff at breakfast was super friendly.

Genuine Expedia guest review

Returned from Europe late at night and wanted to stay near airport before traveling home. Pleasant surprise, good amenities, large comfortable room, good lighting, etc. But had to pay $9 for parking but the lot was full so was told to park at the Best Western across the street and had to navigate with luggage across busy four lane street with no cross […] walk. Not good. Read more

Genuine Expedia guest review

It is close to airport, clean, with 30mins scheduled shuttle service between airport and hotel. But the shuttle take care two other hotels which can be quite crowded. No kettle in room, no hot drink inside except coffee.

Genuine Expedia guest review

Hotel was decent, rooms were spacious, modern, breakfast was great especially pancake maker, only problem was limited parking with a small fee but front desk was accommodating in allowing for overflow parking without a fee

Genuine Hotels.com guest review

The rooms do not have full drapes and for one entire side of the hotel, there is a bright light shining in the windows. We had to ask twice to get a room where it would be reasonably dark enough to sleep. The staff person didn't get it.

Genuine Expedia guest review

we mainly picked this hotel because it was close to the airport and had an airport shuttle. We then took the airport shuttle back to the BART station at the airport to go wherever we needed to go. Very convenient. The shuttle ran every 30 minutes.

Genuine Hotels.com guest review

This hotel is convenient for business traveler to SFO. Not too far from the city and close to the airport. Only drawback is the noise from airplanes taxing off if using the runway from the south side.

Genuine Hotels.com guest review