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  • Westgate Smoky Mountain Resort & Spa
  • All hotels in Gatlinburg, Tennessee, United States
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Westgate Smoky Mountain Resort & Spa - Gatlinburg

35.733165, -83.518995
3.5 stars
915 Westgate Resort Road, Gatlinburg, TN, 37738 United States ‎1-866-539-0036‎ | Welcome Rewards™

For every 10 nights, get 1 free!

Lowest price $159 $119
available on 06/18/13
Price Match Guarantee
3.9 340 5

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    Landmarks near Westgate Smoky Mountain Resort & Spa

    • Hillbilly Golf Hotels - Gatlinburg 1.0 mile
    • Sweet Fanny Adams Theatre Hotels - Gatlinburg 1.3 miles
    • Mysterious Mansion Hotels - Gatlinburg 1.4 miles
    • Cooter's Place Hotels - Gatlinburg 1.4 miles
    • Ripley's Aquarium of the Smokies Hotels - Gatlinburg 1.4 miles
    • All landmarks in Gatlinburg

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    Overview of Westgate Smoky Mountain Resort & Spa - Gatlinburg

    Location.
    Westgate Smoky Mountain Resort & Spa is close to Hillbilly Golf, Ripley's Aquarium of the Smokies, and Sweet Fanny Adams Theatre. Also nearby are Mysterious Mansion and Rafting in the Smokies.

    Property Features.
    Westgate Smoky Mountain Resort & Spa has a full-service spa, a water park (surcharge), and a lazy river. Public areas are equipped with wireless Internet access (surcharges apply). Business amenities at this 3.5-star property include a 24-hour business center, a meeting/conference room, and technology support staff. Dining options at this family-friendly lodge include a bar/lounge and a snack bar/deli. The staff can provide tour/ticket assistance, wedding services, and event catering. Additional amenities include an indoor pool, a children's pool, and spa services. Guest parking is complimentary. This is a smoke-free property.

    Guestrooms.
    The 765 air-conditioned guestrooms at Westgate Smoky Mountain Resort & Spa include CD players and safes. For a surcharge, guests can use the in-room wireless high-speed Internet access. Televisions are equipped with premium cable channels and DVD players. In-room microwaves, refrigerators, and coffee/tea makers are provided. Additional amenities include hair dryers and irons/ironing boards.

    Image of Westgate Smoky Mountain Resort & Spa, Gatlinburg
    3.9 out of 5 Good (340 reviews)
    (Neighborhood average 3.3)
    Hotels.com Guest Rating
    TripAdvisor Traveller Rating
    I traveled to this resort with 3 other friends to celebrate a birthday. We had a wonderful time! All employees were very nice and helpful. The only thing... I could critique would be for their website to better publicize that the waterpark is not complimentary. You will have to pay $21 per person. The resort is very close to downtown. The trolley system will come up to the resort. This was a nice feature. We didn't have to worry about getting the car out. We were able to catch the trolley and it took us right downtown in Gatlinburg. The Cabins are beautiful and clean and the resort offers free shuttle services. There are also 4 restaurants on the property and the resort offers several activities. We had a very nice stay. I will definitely be using this resort again someday!! Reviewed by a Hotels.com guest on Jun 6, 2013

    Enter dates to check prices

    Hotel Info: ‎1-866-539-8117‎
    from $119
    Nights
    1 room,  2 adults 
    Adults Children
    Room 1: age 18+ 0-17

    One Bedroom Grand Villa

    Two Bedroom Villa

    One Bedroom Villa

    Studio

    One Bedroom Deluxe King Bed Villa

    One Bedroom Deluxe Two Full Beds Villa

    What you need to know

    • Extra-person charges may apply and vary depending on hotel policy.
      Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
      Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    • Pet policy - dogs and cats only
    • Minimum check-in age is: 18
    • Resort fee charged at hotel/condo
    • Check-in time starts at: 4 PM
    • Check-out time is: 10 AM
    • Pet maximum weight in kg is: 27
    • Pet maximum weight in lb is: 60
    • American Express
    • Discover
    • MasterCard
    • Visa
    • Pets allowed
    • Maximum number of pets per room: 1

    • All guests staying in hotel guestrooms must be registered with the hotel.
    • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).

    Amenities

    • General
    • Barbecue grill(s)
    • Elevator/lift
    • Fireplace in lobby
    • Gift shops or newsstand
    • Patio
    • Pool table
    • Smoke-free property
    • Swimming pool - children's
    • Swimming pool - indoor
    • Television in lobby
    • See more facilities
      • 24-hour business center
      • Air-conditioned public areas
      • Area shuttle (surcharge)
      • Bar/lounge
      • Billiards or pool table
      • Grocery/convenience store
      • Lazy river
      • Number of floors - 4
      • Number of outdoor pools - 2
      • Number of spa tubs - 4
      • One meeting/conference room
      • Smoke-free property (fines apply)
      • Snack bar/deli
      • Total number of rooms - 765
      • Tours/ticket assistance
      • Water park access (surcharge)
      • Waterslide
      • Wireless Internet access - surcharge
    • Rooms (all rooms include)
    • Blackout drapes/curtains
    • Clock radio
    • Cookware, dishware, and utensils
    • Cribs/infant beds available
    • Desk
    • Electronic/magnetic keys
    • Hair dryer
    • In-room safe
    • Iron/ironing board
    • Window opens
    • See more room details
      • Access via exterior corridors
      • Air conditioning
      • Cable TV service
      • CD player
      • Climate control
      • Coffee/tea maker
      • DVD player
      • Microwave
      • Premium TV channels
      • Refrigerator
      • Voice mail
      • Wake-up calls
      • Wireless Internet access (surcharge)
    • Services
    • Free parking
    • Grocery store
    • Laundry facilities
    • Massage - spa treatment room(s)
    • Multilingual staff
    • Room service (limited hours)
    • Sauna
    • Security guard
    • Spa services on site
    • Wedding services
    • View more services
      • Arcade/game room
      • ATM/banking
      • Beauty services
      • Breakfast available (surcharge)
      • Concierge desk
      • Doorman/doorwoman
      • Express check-out
      • Fitness facilities
      • Full-service health spa
    • Business & Event
    • 24-hour front desk
    • Audiovisual equipment
    • Banquet facilities
    • Dry cleaning/laundry service
    • Event catering
    • Technology support staff
    • Accessibility Features

    This hotel does not offer any accessibility features. Please select a different hotel if you are interested in booking a room with accessibility features.

    Dining

    Enjoy award-winning barbecue at the casual Smokehouse Grill, which serves breakfast and dinner daily (seasonal). The diverse menu at the Smokehouse Grill includes St. Louis BBQ ribs, smoked beef brisket, pulled pork, chicken, steaks, pasta, seafood, burgers, sandwiches and salads. A children’s menu is also available. Full bar service and a bar menu of snacks and appetizers are available at the Mason Jar Lounge, which is located at the Smokehouse Grill. Westgate Smoky Mountain Resort & Spa provides room service for the convenience of its guests. Guests will find an in-room dining menu in their villa or cabin. Room service is limited.

    Recreation

    Onsite recreation at Westgate Smoky Mountain Resort include the 60,000-square-foot Wild Bear Falls water park with eight attractions (additional fees apply), two heated outdoor pools, two hot tubs, 24-hour fitness center, playground, Serenity Spa, and an activities program designed for everyone. The recreational activities listed below are available either on site or nearby; fees may apply.


    • Aerobics on site
    • Basketball nearby
    • Bicycle rentals nearby
    • Bird watching nearby
    • Bowling alley nearby
    • Fishing nearby
    • Golf - driving range nearby
    • Golfing nearby
    • Golf lessons available nearby
    • Golf - miniature nearby
    • Hiking/biking trails nearby
    • Horse riding/rental nearby
    • Hunting nearby
    • Ice skating nearby
    • Mountain biking nearby
    • Pilates classes/instruction nearby
    • Playground on site
    • Racquetball/squash nearby
    • Rafting nearby
    • Rowboats nearby
    • Rowing or canoeing nearby
    • Ski equipment rental shops nearby
    • Ski lessons available nearby
    • Snowboarding nearby
    • Snowboard park nearby
    • Swimming on site
    • Volleyball nearby

    Notification and fees

    Unless otherwise indicated, the charges below are not included in the overall room price. If not included in the overall room price, they will be charged by the property at check-in or check-out. Charges can vary, for example, based on length of stay or the room you book. This property told us they will charge you for the following:


    • Resort fee: USD 9.95 per accommodation, per night

    Hotel resort fee inclusions (may be listed elsewhere in this description as complimentary or available for a surcharge):
    • Fitness center access
    • Internet access (may be limited)
    • Phone calls (may be limited)
    • In-room safe
    • Additional inclusions

    We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.


    • Pet fee: USD 170.00 per pet, per stay
    • Pet deposit: USD 100.00 per stay

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    Terms & conditions

    Extra-person charges may apply and vary depending on hotel policy.
    Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    All hotels in Gatlinburg, Tennessee, United States
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    Area map

    A short guide to Sugarlands Visitor Center Great Smoky

    Two miles south of Gatlinburg, Tennessee off U.S. Highway 441 is Sugarlands Visitor Center within Great Smoky Mountains National Park. Visitors will find a gift shop, backcountry permit station, sundries, and restrooms on site. Rangers offer seasonal programs and visitors are admitted for free to a 20-minute film about the park, as well as to extensive natural history exhibits.

    see all hotels in Gatlinburg

    Nearby Activities & Points of Interest

    1.0 - 3.0 mi

    • Hillbilly Golf - 1.0 mile
    • Mysterious Mansion - 1.4 miles
    • Ripley's Aquarium of the Smokies - 1.4 miles
    • Guinness World Records Museum - 1.4 miles
    • Gatlinburg - 1.4 miles
    • Rafting in the Smokies - 1.5 miles
    • Gatlinburg Sky Lift - 1.5 miles
    • Ripley's Believe It Or Not Museum - 1.5 miles
    • Gatlinburg Space Needle and Family Fun Center - 1.5 miles
    • Gatlinburg Ziplines - 1.6 miles

    3.0+ mi

    • Gatlinburg - Pigeon Forge Airport (GKT) - 8.7 miles
    • Knoxville McGhee Tyson Airport (TYS) - 27 miles
    • Morristown Moore-Murrell Airport (MOR) - 32 miles
    All hotels in Gatlinburg, Tennessee, United States
    Reviews
    • All (340)
    • Business (9)
    • Romance (41)
    • Family (80)
    • Friends (6)
    • Other (204)
    3.9 / 5
    Good

    Score breakdown (from 340 reviews)

    • 5.0
      (145)
    • 4.0
      (87)
    • 3.0
      (57)
    • 2.0
      (34)
    • 1.0
      (17)

    Average rating for:

    • Cleanliness
      4.4
    • Service
      3.9
    • Comfort
      4.1
    • Condition
      4.3

    Reviews: Overall

    • < Previous
    • Page 1 of 7
    • Next>
    Westgate Smoky Mountain Resort & Spa - Gatlinburg
    4.0 / 5
    Excellent
    "Beautiful Resort / Great Stay"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    I traveled to this resort with 3 other friends to celebrate a birthday. We had a wonderful time! All employees were very nice and helpful. The only thing I could critique would be for their website to better publicize that the waterpark is not complimentary. You will have to pay $21 per person. The resort is very close to downtown. The trolley system […] will come up to the resort. This was a nice feature. We didn't have to worry about getting the car out. We were able to catch the trolley and it took us right downtown in Gatlinburg. The Cabins are beautiful and clean and the resort offers free shuttle services. There are also 4 restaurants on the property and the resort offers several activities. We had a very nice stay. I will definitely be using this resort again someday!! Read more
    Genuine Hotels.com guest review
    2 night trip with friends in May 2013
    A Traveller
    US

    Westgate Smoky Mountain Resort & Spa - Gatlinburg
    4.0 / 5
    Excellent
    "Honeymoon - Beautiful Resort"

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      5.0
    • Condition
      4.0
    Beautiful Resort. Be careful about extra charges not listed, ie. security charges, daily resort fees.
    Genuine Hotels.com guest review
    6 night trip in May 2013
    A Traveller
    US

    Westgate Smoky Mountain Resort & Spa - Gatlinburg
    5.0 / 5
    Outstanding
    "Close to everything I wanted to see"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    I enjoyed my stay. The only thing wrong with the entire trip was the parking. I think if I pay that much to stay then I should not have to fight for a parking place or have to park at another spot and walk to my room. I think there should be at least one assigned parking spot per room conveniently located directly in front of the room. For those that […] bring more than one vehicle then they will have one assigned spot and not be able to take all the parking. Read more
    Genuine Hotels.com guest review
    3 night trip in May 2013
    Connie
    US

    Westgate Smoky Mountain Resort & Spa - Gatlinburg
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      5.0
    Clean rooms, but nothing special. The washer/dryer outside the rooms is a nice perk, and the outside is pretty and well tended. Location between pigeon forge and gatlinburg was perfect.
    Genuine Hotels.com guest review
    4 night business trip in May 2013
    A Traveller
    US

    Westgate Smoky Mountain Resort & Spa - Gatlinburg
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This resort is just beautiful! It is in amazing condition inside & out. We went during the Memorial Day weekend so the restaurant was busy, but the portions were Paul Bunyan sized. The views were breathtaking and the resort is 3 miles away from the chaos of Pigeon Forge. My only complaint is the lack of sound proofing. Better doors & windows might help. […] Other than that, I would stay again...on a less busy weekend. Read more
    Genuine Hotels.com guest review
    2 night romance trip in May 2013
    A Traveller
    US

    Westgate Smoky Mountain Resort & Spa - Gatlinburg
    5.0 / 5
    Outstanding
    "THE MOST AWSOME PLACE EVER"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    I WAS TOTALLY TAKEN BACK. THIS WAS THEE MOST BEAUTIFUL PLACE I HAVE EVER STAYED IN. THE PRICE WAS THE GREATEST. I WILL BE BACK NEXT YEAR AND THIS TIME I WILL STAY FOR 7-10 DAYS. OUTSTANDING IN ALL AREAS.
    Genuine Hotels.com guest review
    3 night family trip in May 2013
    DAN
    US

    Westgate Smoky Mountain Resort & Spa - Gatlinburg
    5.0 / 5
    Outstanding
    "It was close to everything we did."

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Our stay was great.
    Genuine Hotels.com guest review
    3 night trip in May 2013
    Nell
    US

    Westgate Smoky Mountain Resort & Spa - Gatlinburg
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    Had a great time,staff very friendly
    Genuine Hotels.com guest review
    Response by Westgate Smoky Mountain Resort & Spa Thank you very much for your review. We certainly appreciate the kind words on our staff. We look forward to welcoming you back to our resort soon.
    Family trip
    May 29, 2013
    Darlene
    US

    Westgate Smoky Mountain Resort & Spa - Gatlinburg
    2.0 / 5
    Fair
    "Choose your room wisely."

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      3.0
    I was very disappointed with this resort. Although the hotel is beautiful, make sure you request a specific room to get the most out of your stay. Each cabin complex is comprised of several units. We were, unfortunately, placed on the ground floor in a one bedroom suites. Our unit faced the parking lot (which, although lovely, wasn't ideal), and experienced […] a very very large amount of foot traffic. Sleeping was not possible because of the noise level, and for some reason the kitchen area appliances (or maybe it was the pipes) made such a racket that we simply checked out of the hotel a day early. However, I am sure others would have a more successful stay if they requested the top floor unit or rooms available facing away from the main parking areas. Read more
    Genuine Hotels.com guest review
    Response by Westgate Smoky Mountain Resort & Spa Thank you for your review. We regret that you did not have a good stay. Your comments will be shared with our management team, as we are always looking for ways to improve. It is our hope that you will give us another opportunity to provide you with relaxing and carefree vacations in the future. Thank you so much for your review and time.
    2 night trip in May 2013
    A Traveller
    US

    Westgate Smoky Mountain Resort & Spa - Gatlinburg
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    7 night trip in May 2013
    A Traveller
    US

    Westgate Smoky Mountain Resort & Spa - Gatlinburg
    5.0 / 5
    Outstanding
    "luxury get away"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    We wanted to eat supper in Gatlinberg. Being off season everything was closing early. We missed our supper. Thankfully the hotel store was still open. Our valet was amazing and gave us a complete tour of our room and explained our surroundings. I like the gatekeeper he was fun and the shuttle stopped in mid route to offer us a ride even though we weren't […] at a stop. Our only regret was we didn't have more time here Read more
    Genuine Hotels.com guest review
    Response by Westgate Smoky Mountain Resort & Spa Thank you for your feedback. We are very glad that you had a great stay and that you were treated well by our staff, it was a pleasure having you with us. We look forward to seeing you in the future.
    1 night trip in May 2013
    Susan
    US

    Westgate Smoky Mountain Resort & Spa - Gatlinburg
    3.0 / 5
    Good
    "Careful about which building you get"

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      2.0
    The resort is really old and the lay out was not at all convenient, the appliances are old. The water park was really good but you had pay to use it. Our building was located near the entrance and did not feel like a resort it felt like we were in a motel. the view was really bad. not happy with the room
    Genuine Hotels.com guest review
    Response by Westgate Smoky Mountain Resort & Spa Thank you for your review. We are happy to read that you enjoyed the water park, but we certainly apologize for any inconveniences you encountered and the dissatisfaction you had with the unit you were placed in. We are always looking to improve and your feedback is of great help. We hope you give us another opportunity to exceed your expectations.
    3 night family trip in May 2013
    A Traveller
    US

    Westgate Smoky Mountain Resort & Spa - Gatlinburg
    5.0 / 5
    Outstanding
    "Stay"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Too many steps to climb to ur room other than that it was wonderfull
    Genuine Hotels.com guest review
    Response by Westgate Smoky Mountain Resort & Spa Thank you for your feedback. We are glad that your overall stay was satisfactory, it was a pleasure having you with us. We look forward to seeing you in the future.
    Family trip
    May 9, 2013
    Jason
    US

    Westgate Smoky Mountain Resort & Spa - Gatlinburg
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    3 night trip in Apr 2013
    A Traveller
    US

    Westgate Smoky Mountain Resort & Spa - Gatlinburg
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    3 night trip in Apr 2013
    A Traveller
    US

    Westgate Smoky Mountain Resort & Spa - Gatlinburg
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    We loved this place. Very kid friendly. Perfect location. Actually considering getting a time share there.
    Genuine Hotels.com guest review
    2 night business trip in Apr 2013
    Acord
    US

    Westgate Smoky Mountain Resort & Spa - Gatlinburg
    3.0 / 5
    Good
    "Get out your wallet!"

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      4.0
    We had to move furniture to use the pullout couch which wasn't a huge deal but then you couldn't walk by the bed to get to the tv. There was so little room between the couch and the kitchen table we had to turn sideways to walk between them to get to the bathroom (we are not large people). The jets in our garden tub didn't work which was a bummer to […] our 5 year old. All of that aside, my real complaint was that the cost of the room was not the only expense we had to use the facility. Upon check in, we were also assessed an amenities fee for each day we were there for things like wi-fi (which we didn't use). There is also an additional fee for the indoor water park per person.-and you don't get a discounted rate for staying at the hotel. People off the street pay the same price. It was raining while we were there and as a guest of the hotel we were told to park in a parking lot that was about a half mile walk to the indoor water park to allow people who weren't staying in the hotel the upfront parking because they can't go passed the security gate. Maybe I'm thinking too much into this but shouldn't the hotel be catering to the guests that have paid to stay there?? Overall we had a good time but I probably wouldn't stay there again - we could have paid half the cost for another room and still gone to use the water park at the same cost. Read more
    Genuine Hotels.com guest review
    Response by Westgate Smoky Mountain Resort & Spa Thank you for your review. Our villas come in many different sizes to suit all situations and budgets. Please accept our sincerest apologies that you were dissatisfied with your stay. Our Engineering Team would be glad to address the tub issue if it was brought to their attention. Our resort amenities fee does include use of our two pools, two hot tubs, fitness center, playground, parking, BBQ grills and more. We will share you comments regarding the water park and parking with our management team, as we are always looking for areas in which to improve. Thank you for your review and time.
    2 night family trip in Apr 2013
    Stephanie
    US

    Westgate Smoky Mountain Resort & Spa - Gatlinburg
    5.0 / 5
    Outstanding
    "awesome room, ease of getting into town"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    We were more than pleased with our first stay at Westgate. Our room was clean, beautiful and well decorated. The staff was very friendly...and we were happy to be able to park and just take the resort trolley on the site and then city Trolley to downtown Gatlinburg.
    Genuine Hotels.com guest review
    1 night romance trip in Apr 2013
    Christina
    US

    Westgate Smoky Mountain Resort & Spa - Gatlinburg
    2.0 / 5
    Fair

    • Cleanliness
      5.0
    • Service
      2.0
    • Comfort
      5.0
    • Condition
      4.0
    This was the second time in 3 months that we stayed at the Gatlinburg Westgate. We were happy with our room, but the Smokehouse Grill's service and food left a bad taste in our mouths. My husband & the lady at the next table had food that wasn't cooked though. The manager never bothered to come over when told about it and it was a slow time of evening. […] We will not be eating there again. Again it was very obvious the difference in treatment between "owners" & guests. Staying at a different hotel for our next trip. Read more
    Genuine Hotels.com guest review
    Response by Westgate Smoky Mountain Resort & Spa Thank you for your review. We're glad that you found our resort nice enough to return to and were happy with your room. Please accept our sincerest apologies for your dissatisfaction with our restaurant. We take pride in our exceptional service and will work with them to improve going forward. Each one of our guests, whether an owner or not, is valued and should receive great service. It is our hope that you will give us another opportunity to provide you with relaxing and carefree vacations in the future. Thank you so much for your review and time.
    2 night trip in Apr 2013
    Mrs. Harrison
    US

    Westgate Smoky Mountain Resort & Spa - Gatlinburg
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night family trip in Apr 2013
    A Traveller
    US

    Westgate Smoky Mountain Resort & Spa - Gatlinburg
    4.0 / 5
    Excellent
    "Quick family trip"

    • Cleanliness
      3.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      3.0
    We only spent the weekend at west gate but we loved the room with the fire place. The kids loved that they had their own bedroom. The water park attracted me as a plan b but luckily the weather was great. You can take a quick ride up to gatlinburg or take the trolley. I would love to go back sometime. It was great!
    Genuine Hotels.com guest review
    Response by Westgate Smoky Mountain Resort & Spa Thank you for your review of Westgate Smoky Mountains Resort & Spa. It greatly pleases us to read that you and your family enjoyed the room with the fireplace. Most of our rooms also have full kitchens, dining areas and living rooms. As you found, the town of Gatlinburg can be easily accessed by using the trolley or driving for a few minutes. It's wonderful that you thought our resort is great. We look forward to seeing you again!
    2 night family trip in Apr 2013
    Allison
    US

    Westgate Smoky Mountain Resort & Spa - Gatlinburg
    5.0 / 5
    Outstanding
    "nice stay"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    I enjoyed my stay. Thank you
    Genuine Hotels.com guest review
    1 night trip in Apr 2013
    dww
    US

    Westgate Smoky Mountain Resort & Spa - Gatlinburg
    5.0 / 5
    Outstanding
    "Great Family Atmosphere!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The resort was perfect location to Pigeon Forge & Gatlinburg. The staff was friendly; room was very clean; Family activities and the indoor waterpark was a big hit with the kids!
    Genuine Hotels.com guest review
    1 night family trip in Apr 2013
    Franklin
    US

    Westgate Smoky Mountain Resort & Spa - Gatlinburg
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night family trip in Apr 2013
    A Traveller
    US

    Westgate Smoky Mountain Resort & Spa - Gatlinburg
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night family trip in Apr 2013
    travis
    US

    Westgate Smoky Mountain Resort & Spa - Gatlinburg
    5.0 / 5
    Outstanding
    "Little piece of heaven after hard week"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Our trip started out fine. No traffic at all on highway. We get to Pidgeon Forge and had no idea it would take a full hour to travel 3 miles. Once we arrived we were greeted with friendly smiling faces, roaring fire and a bag of cookies. We were escorted to our room and given the tour. It was really what we needed after the past 3 months. We will be […] back. Read more
    Genuine Hotels.com guest review
    1 night trip in Apr 2013
    Brad
    US

    Westgate Smoky Mountain Resort & Spa - Gatlinburg
    2.0 / 5
    Fair
    "Nickle and Dime"

    • Cleanliness
      4.0
    • Service
      2.0
    • Comfort
      4.0
    • Condition
      4.0
    Will not stay here again. Room was nice, but they charge for everything! Indoor pool is not included in room rate. If your room is not close to entrance good luck walking up and down the mountainous terrain. They say they have shuttle service but we never saw it.
    Genuine Hotels.com guest review
    Response by Westgate Smoky Mountain Resort & Spa Thank you for your review. We're glad you found the room nice. Our resort fee includes the use of the 2 outdoor pools, hot tubs, fitness center, playground, parking, BBQ areas and more. Our Wild Bear Falls Water Park has, as part of its many family friendly activities, an indoor pool, and is accessible when admission for the water park is purchased. Currently, our complimentary shuttle runs continuously every 15-20 minutes from 8am until midnight, and it is subject to change. We sincerely apologize if you did not see the shuttle. Thank you for your feedback, and we hope to exceed your expectations next time you visit.
    1 night family trip in Apr 2013
    A Traveller
    US

    Westgate Smoky Mountain Resort & Spa - Gatlinburg
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    It was very nice but it is not a hotel. There was no daily maid service. The room was more like a condo with a kitchen, den and separate bedroom. It was very clean.
    Genuine Hotels.com guest review
    Response by Westgate Smoky Mountain Resort & Spa Thank you for your review of Westgate Smoky Mountain Resort & Spa. You are correct, the unit is more akin to a condo, with most having full kitchens, dining areas and living rooms. Housekeeping will do a light cleaning mid week. We're glad you found it very clean. We look forward to serving you again next time you're in the Smoky Mountains!
    2 night trip in Apr 2013
    Jenny
    US

    Westgate Smoky Mountain Resort & Spa - Gatlinburg
    2.0 / 5
    Fair
    "Will not be back"

    • Cleanliness
      4.0
    • Service
      2.0
    • Comfort
      4.0
    • Condition
      4.0
    Very disappointed. NO time to relax in the pool since there were too many kids until the very last minute in there. Where is the grown ups time? Because this is a time share and they give free stays to those attending seminars, there were very low class people there who acted as if they owned the place. As a paying customer this was very unsettling. […] Also, it was an additional charge for the water park and internet in your room, something I have never encountered before. Read more
    Genuine Hotels.com guest review
    Response by Westgate Smoky Mountain Resort & Spa Thank you for your review. We appreciate your comments, as we are always looking for areas in which to improve. As a family oriented resort, we do have families that have children, and we allow children at both of our pools. Our apologies if you did not feel comfortable using the pool. We have many different guests who stay with us, and all are welcome, we just ask that everyone respect one another. If there is an issue, we have a Security Team that is present. We have many amenities available for our guests that are included. However, our internet and water park are separate and require an additional fee. Thank you for your feedback and your time.
    1 night family trip in Apr 2013
    A Traveller
    US

    Westgate Smoky Mountain Resort & Spa - Gatlinburg
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    Other trip
    Apr 13, 2013
    A Traveller
    US

    Westgate Smoky Mountain Resort & Spa - Gatlinburg
    2.0 / 5
    Fair

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      2.0
    • Condition
      4.0
    Queen bed shoved against one wall...not convenient. Dirty socks found in room. $50 deposit held for 7 days after checkout. Trouble finding convenient parking space one of two nights. Having to do garbage and linen on departure not the norm.
    Genuine Hotels.com guest review
    2 night trip in Apr 2013
    A Traveller
    US

    Westgate Smoky Mountain Resort & Spa - Gatlinburg
    3.0 / 5
    Good
    "Nice Room Extensive Check In"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    I am a person who is accustomed to staying in very high end hotels and since there are no luxury hotel chains in this area, we decided this was the best place to pick from. It was a very nice room at a decent value. The only thing that bothered me (having two young children) is that check in is at three in the afternoon and check out is by ten in the […] morning. Those times are not very convenient for a weekend getaway. But, it was nice and well kept. Read more
    Genuine Hotels.com guest review
    Response by Westgate Smoky Mountain Resort & Spa Thank you for taking a moment to write a review. We offer a wide variety of accommodations, from studios to 5 bedroom units, most with full kitchens, dining areas, living rooms, fireplaces and washer/dryers. We will share your thoughts with management regarding check in and check out times. It's gratifying that you found the resort nice and well kept. Please visit us again when you're in the Smoky Mountains!
    1 night trip in Apr 2013
    A Traveller
    US

    Westgate Smoky Mountain Resort & Spa - Gatlinburg
    5.0 / 5
    Outstanding
    "awesome location"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    We had a great time quiet relaxing awesome!!
    Genuine Hotels.com guest review
    4 night romance trip in Mar 2013
    A Traveller
    US

    Westgate Smoky Mountain Resort & Spa - Gatlinburg
    3.0 / 5
    Good

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night family trip in Mar 2013
    A Traveller
    US

    Westgate Smoky Mountain Resort & Spa - Gatlinburg
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      3.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night family trip in Mar 2013
    A Traveller
    US

    Westgate Smoky Mountain Resort & Spa - Gatlinburg
    2.0 / 5
    Fair
    "to expensive for the amenities"

    • Cleanliness
      1.0
    • Service
      2.0
    • Comfort
      2.0
    • Condition
      2.0
    ok. the fact that they advertise an indoor waterpark was the ONLY reason we elected to stay here. not until we checked in did we realize that the water park was not included. 20 bucks per person to enter. big surprise and we would have not stayed there had we known. will never stay here again!
    Genuine Hotels.com guest review
    3 night trip in Mar 2013
    A Traveller
    US

    Westgate Smoky Mountain Resort & Spa - Gatlinburg
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night romance trip in Mar 2013
    A Traveller
    US

    Westgate Smoky Mountain Resort & Spa - Gatlinburg
    5.0 / 5
    Outstanding
    "Best stay ever!!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Gave all 5"s because it doesn't go higher. It is a Great place to stay for the whole family. We had a Great time. The BBQ was excellent and everything else was very good also. Room very nice and very clean. The spa on site has a very friendly staff and they do a Great job.
    Genuine Hotels.com guest review
    2 night trip in Mar 2013
    K. Nanney
    US

    Westgate Smoky Mountain Resort & Spa - Gatlinburg
    4.0 / 5
    Excellent

    • Cleanliness
      3.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    Room was great stay was comfortable would tell my friends to stay hear but aviod the time share sells pitch was told it would be only 90 min. but took over 3 hrs ruinned the rest of my stay
    Genuine Hotels.com guest review
    2 night family trip in Mar 2013
    wiliam
    US

    Westgate Smoky Mountain Resort & Spa - Gatlinburg
    5.0 / 5
    Outstanding
    "Central Location"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This Resort was breathtaking. Our room was clean and the door to door service was great. It is right between Gatlinburg and Pigeon Forge which is easy to get to from any location.It had a great kitchen so you can cook for your family and save money. The children will love this place because of its wonderful water park that will keep them happy for  […] hours. Read more
    Genuine Hotels.com guest review
    3 night trip in Mar 2013
    Susan
    US

    Westgate Smoky Mountain Resort & Spa - Gatlinburg
    2.0 / 5
    Fair
    "Avoid this place if......."

    • Cleanliness
      2.0
    • Service
      2.0
    • Comfort
      2.0
    • Condition
      2.0
    I was very unhappy with this place. I will not return and I recommend avoiding this place to anyone I know. Avoid this place if .....you are picking it for an indoor pool. That costs alot extra. You can stay somwhere else more reasonaly and still use this property's indoor pool. The pool is not more convenient as there is no parking next to the pool. […] That is reserved for guest check-in. Do not expect the room to be cleaned daily, They only clean the room if you stay more than 4 days. The staff is not knowledgable. At least 2 staff members told me there was internet at the pool; but, the internet is at the lodge. The internet is very intermittent no matter where you use it. So, if you plan to work remotely from here, you will likely be disappointed. Also, the playground is surrounded by constant traffic. It is very unsettling having your kid near so many cars. Read more
    Genuine Hotels.com guest review
    3 night trip in Feb 2013
    Neil
    US

    Westgate Smoky Mountain Resort & Spa - Gatlinburg
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night romance trip in Feb 2013
    Tyler
    US

    Westgate Smoky Mountain Resort & Spa - Gatlinburg
    3.0 / 5
    Good
    "Nice but..."

    • Cleanliness
      5.0
    • Service
      3.0
    • Comfort
      5.0
    • Condition
      4.0
    The resort is very nice and has great amenities. Heated outdoor pool and hot tub... awesome! However we had to wait in line 30 minutes just to check in and I am sure the people behind us had to wait longer. Our shower had a slow drain and the water was luke warm at best. Other than that, the room was nice and the beds were comfortable
    Genuine Hotels.com guest review
    2 night trip in Feb 2013
    Daryl
    US

    Westgate Smoky Mountain Resort & Spa - Gatlinburg
    4.0 / 5
    Excellent
    "GREAT hotel but LONG check in process!"

    • Cleanliness
      5.0
    • Service
      2.0
    • Comfort
      5.0
    • Condition
      4.0
    My one major complaint on this hotel is the check in. It took us about 45 minutes or longer to check in and there weren't that many people ahead of us. The problem was that each check in took about 15 - 20 minutes?? I have NEVER had a check in take that long. The two couples behind us were also discussing how long the check in was. Very frustrating! Other […] then that it is a very nice place...great room and food was delicious! Read more
    Genuine Expedia guest review
    Response by Westgate Smoky Mountain Resort & Spa Thank you for taking the time to let us know about your stay. We realize the challenges we have with the check in process, and we are working on additional ways to reduce the check in time. We are happy to hear that you were still able to enjoy your stay after the check in process. Hopefully when you come back to visit we will have everything streamlined with our check in process, and you entire stay will be a five star experience.
    Other trip
    Feb 23, 2013
    A Traveller
    US

    Westgate Smoky Mountain Resort & Spa - Gatlinburg
    4.0 / 5
    Excellent
    "Very nice suites!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    Great stay! The first night was bad only because of some very noisy neighbors. But they moved us to another room which happened to be a very nice suite, free of charge for the upgrade. We ended up having a very nice stay. Highly recommend!
    Genuine Hotels.com guest review
    Response by Westgate Smoky Mountain Resort & Spa We always love to hear when our guests have a great stay, and it sounds as if you did. We apologize for the challenge you experienced with the noisy neighbors, but it sounds as if we were able to get that issue resolved quickly for you. We would love for you to come back and visit anytime.
    3 night trip in Feb 2013
    Jeffrey
    US

    Westgate Smoky Mountain Resort & Spa - Gatlinburg
    4.0 / 5
    Excellent
    "Westgate Was Disappointing"

    • Cleanliness
      5.0
    • Service
      1.0
    • Comfort
      5.0
    • Condition
      5.0
    The hotel was nice however the level of service was unacceptable. Check-in took 40 minutes to complete,and when we ate at the restaurant, we stood at the cash register for at least 15 minutes waiting to pay for our meal while at least five people walked by. Not to mention the table and dishes were dirty. I am not a hard person to please, but to me when […] you spend that kind of money, you should get decent service. Read more
    Genuine Hotels.com guest review
    2 night romance trip in Feb 2013
    Hannah W.
    US

    Westgate Smoky Mountain Resort & Spa - Gatlinburg
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    quality of service was excellent and deserves a #5: however, we wiated an unusually long time in the check in line..that was poor. there were 8ish computers and only were using 3?!?! on a saturday!!! otherwise, a FANTASTIC place!
    Genuine Hotels.com guest review
    Response by Westgate Smoky Mountain Resort & Spa Thank you for taking the time to give us such a FANTASTIC review. We would like to apologize for the long wait times you experienced. We were in the off season, and running a little short staffed, but we are correcting this and we will be running with full staff for the season. Once again thank you for taking the time to let us know about your stay.
    1 night trip in Feb 2013
    A Traveller
    US

    Westgate Smoky Mountain Resort & Spa - Gatlinburg
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    Other trip
    Feb 13, 2013
    Teddy
    US

    Westgate Smoky Mountain Resort & Spa - Gatlinburg
    4.0 / 5
    Excellent
    "good hotel"

    • Cleanliness
      5.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      4.0
    very good but i just wanted to stay there because the waterpark ! i called them and they said that was included and was not!!!
    Genuine Expedia guest review
    Response by Westgate Smoky Mountain Resort & Spa Thank you for taking the time to let us know of the challenges you experienced during your stay. We are working closely with our rental partners to ensure that all of the information pertaining to our resort and its amenities are properly relayed to all of our guests. We apologize for this not being the case for your stay, and would love a second chance at making things better.
    Other trip
    Feb 11, 2013
    Vanessa
    US

    Westgate Smoky Mountain Resort & Spa - Gatlinburg
    3.0 / 5
    Good
    "May be better for families than couples..."

    • Cleanliness
      5.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      5.0
    The initial escort to our room was bizarre. We were to follow our guide in his golf cart; however, he took off so fast that we were fairly certain that we followed the wrong cart. He never looked back to see if we were following, and he had someone in his cart that he appeared to be giving a tour. We were too far to turn around at that point without […] getting lost, so we kept following. Luckily we had followed the correct guide. Once we got to our room, he was showing us how to operate everything, but couldn't get the fireplace to work. He decided that the last people turned it off at the switch rather than from the wall dial, so he turned it back on but didn't notice that the wall dial didn't work, which caused the room to become very hot, very quickly. Not a huge deal, but aggravating. The layout of the room itself was strange, but it was clean and quiet. There wasn't a place to hang wet towels, except over the tub, so we ended up with a huge amount of dirty towels. Getting back to our room in the evening wasn't easy. The lighting is non-existent in some areas of the resort and you can't see the signage. We got lost and had to turn around to get directions, then still missed the sign where we needed to turn. The arcade was nice, but it was so hot that you could only stay for a few minutes before you had to leave to get some air. For the money, I wish we would have rented a cabin instead. However, if you're taking the kids, or using the waterpark, it's probably great. Read more
    Genuine Expedia guest review
    Response by Westgate Smoky Mountain Resort & Spa Thank you very much for taking the time to review your stay with us. We are truly disappointed for the challenges you faced and that is definitely not the service we aim to provide. We hope you will accept our most sincere apologies for the issues you encountered and hope that you will give us another chance to better your perception of our property in the future.
    Other trip
    Feb 6, 2013
    Deebolee
    US
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