Wish we could have stayed longerGenuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you for your input regarding your stay with us. We hope the next time you’re in town that you will vacation with us longer. Ariel
"Location was ok but store was limited!"
Did not like staff asking about free breakfast for timeshare info, we go on vacation to get away from business not still be bothered!Genuine Expedia guest review
Fun relaxing great staff and for the in day we stayed I can't wait to go back best place I've stayed atGenuine Expedia guest review
Amazing! Our family stayed here for a weekend and it just was not long enough! The hotel was amazing, I just wish the water park was included in the hotel for guest, we had to pay and its right there on the campus, but other that that it was perfectGenuine Expedia guest review
HORRIBLE!!! The room was clean but the sink and toilet didn't work. I asked for a quiet area and they put me across from the pool. The beds were like sleeping on the floor- mattresses were thin and hard! I left my pillow there and when I went back for it they couldn't find it. The manager, Ruby, tried to help but when I called the next day to find out […] if they found my pillow "in housekeeping" she was unavailable. They say they have policies for housekeeping to turn in guest items left behind but they clearly do not! I would never go back! Read moreGenuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you for your feedback. We sincerely apologize that your most recent stay with us was not enjoyable. We will use your comments to help our team with continuous improvement towards the goal of providing an excellent experience for our guests. Ariel
It was an overall fun experience! Great view of the mountains and a very clean, nice and peaceful environment. There was one downfall and it was that there was an indoor waterpark and that was not included in the package I bought so we did not get to enjoy that.Genuine Expedia guest review
It was an overall fun experience! Great view of the mountains and a very clean, nice and peaceful environment. There was one downfall and it was that there was an indoor waterpark and that was not included in the package I bought so we did not get to enjoy that.Genuine Expedia guest review
"in between Gatlinburg & Pigeon Forge"
The hotel appeared very nice, as did the staff at arrival. The room looked good until we finally started moving around in it...dust everywhere...there was a huge jet tub that I could not wait to use only hardly any water pressure so the tub would not fill up enough to turn the jets on without the water being ice cold first...we had problems with the […] safe provided in the room. The air (no matter how many times turned up or down) remained out of my control even though we had the ability to control it!! and the noise was a constant of little golf carts all throughout the night...every noise came through the walls!! Also the water park fails to mention a height requirement so our 4yr old did not get to enjoy ANY of it! NOT WORTH THE MONEY!! Read moreGenuine Expedia guest review
"Pretty neat place but know this."
My initial thoughts on the resort were really good. Even thought about attending the time share presentation until my second day. 1.) If they put you in one of the higher 300 buildings ask for a lower number. Parking runs out at the top of the hill I Had to park pretty far away with a baby and the walk is all up hill. 2.) If the unit next to you has […] a bunch of people, take a shower early because our family had no hot water both mornings after 9am. Read moreGenuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you for your feedback! We regret to hear you had issues during your stay. Our staff is always there to assist our guests in anything they may need. We apologize you had issues with parking. Due to high peak season, parking may be challenging. We hope you allow us the opportunity to exceed your expectations in the future. Sincerely, Idalise
"Misrepresented- Timeshare being rented as hotel"
Resort fee gets you nothing except wireless which we did not use. Water park is advertised but is extra cost of $18 per person. Check out is at 10 am. Ridiculous. Even though we had a sick child, only got one extra hour. Where not advised of check out being at 10 am. Rooms have absolutely no sound isolation. Not even coffee in the room.Genuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you for sharing your feedback. Our resort fee includes Wi-Fi internet access, local calls, access to the fitness center, and ability to print your boarding pass. We apologize if you were not informed of what other services are included with the resort fee. Check out time is at 10am however, you are able to request for a late check-out based on inventory. We hope that you will give us another opportunity to exceed your expectations. Sincerely, Idalise
The hotel and grounds are pleasant enough but it gives off a fairly bizarre, cult-like vibe. They bend over backwards to be pleasant _ but almost too much. After a fairly lengthy check-in process, you are then handed off to another staffer who gives your room key to yet another staffer who meets you at your car to bring you to your room/cabin. During […] both handoffs, these staffers wear very fake, weird, vacant looks on their face and wide grins, and they both spend an inordinate amount of time encouraging you to attend a "tour" to consider buying a timeshare. We avoided going to any of the restaurants on-site expressly to avoid these people with big grins and vacant stares that were just plain odd. Read moreGenuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa We value your feedback. We regret to hear you had issues during your stay. We apologize if a staff member was less than courteous. We train all our staff to be genuine while assisting all our guests and owners. It's our hope to have another opportunity to exceed your expectations. Sincerely, Idalise
"Not what I was expecting."
This place is overwhelmingly large. When I entered the lobby upon arrival it was crowded and chaotic with crowd control stanchions at the front desk. The units go all the way up the mountainside with ongoing construction of additional units. My room was located on top (the drive up and down the mountain was lengthy) yet there was no mountain view at […] all from the room. Maybe for a family, the indoor water park would be a plus but a theme-park type experience detracted from the mountain retreat I was looking for. Soundproofing was inadequate between the units and the shower never really got hot. I cut short my stay and found alternative lodging. Read moreGenuine Expedia guest review
I only wish we had more time to stay here. It was a one night stay. Hope to come back soon!Genuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you for choosing us for your one night stay. We feel honored that you would return and can’t wait to see you soon! Ariel
"Beautiful place to stay BUT..."
This is a great place to stay and if you don't mind having to check out early (10 am) otherwise they charge for a late check out, otherwise this is a great place to stay.Genuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you for taking the time to review our beautiful resort. We regret to hear that there was an issue with the 10am check-out time. Our check-out policy helps ensure that our housekeeping crew is able to thoroughly clean our units to prepare for the next incoming guest. It’s our hope that this was not too much of an inconvenience and we would love to have you back to visit. Ariel
The hotel was great, conveniently located to gatlinburg and pigeon forge. The hotel shuttle and trolley is great to get you back and forth. The room was clean and quiet. We stayed on the top level. The view from the patio was great. Hotel staff was friendly and fast delivery on any request. Watch out for the employees on golf carts though. They speed […] trying to deliver service, lol. The water park is EXTRA, 20pp/day and defintely for school age kids. There is a heated pool outside. We adults did not partake. We also did not visit onsite restaurants because of average reviews. There is onsite grocery store too. Read moreGenuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you so much for letting us know about your experience. We’re delighted to hear you enjoyed our clean rooms and shuttle service. It is great to hear our staff was friendly and assisted you in a timely manner. Please come back to stay with us again! Sincerely, Idalise
We loved our trip! Very relaxing and great weather. Heated pools and an awesome view. Washer & Dryer, Fireplace, jacuzzi tub, 2 bathrooms and a well stocked kitchen. Shuttle service to Downtown and through out the resort. Staff was very accommodating and very helpful. Would stay there again.Genuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you very much for sharing your relaxing getaway with us. It's gratifying to read that there were amenities and accommodations for you to choose from. We realize that it can be difficult to navigate around our large property area. Therefore there is a shuttle service provided for the convenience of our guests. Please come back to stay with us again! Ariel
Hallway had strong odor and it tool a awhile for it to be removed/nuetralized.Genuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you for your comment. It’s great to hear that our housekeeping and maintenance staff was able to accommodate your request. We hope this will not prevent you from returning! Ariel
The villas are lovely small apartments, with large balconies. The pools, restaurants, water park, playground and other amenities were well-maintained and the food was great. The $5.99 breakfast buffet was declared by all four children to be the best they'd ever experienced. Westgate was consistently busy but never felt crowded. It is located few minutes […] from the national park and downtown Gatlinburg. Our only complaints about the property are the lack of (outdoor) open space for older children to play in and the prevalence of smokers. Even though our unit was non-smoking, the unit below had smokers, so it was sometimes unpleasant to sit on the balcony. Read moreGenuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you for your wonderful review! We are beyond thrilled that you were able to spend some quality time with your family. We appreciate the compliments on the breakfast buffet from your children. Our resort is a non-smoking property. Thank you for bringing this to our attention. We would be honored to host your next vacation in Gatlinburg. Ariel
Rooms are nice, staff are rude, loud children untill 1 am you can hear everything from ther rooms! Don't show up before 4 you can't check in early, period! I will not be back!Genuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa We value your input regarding your stay. Please know that our check-in starts at 4pm and check-out time is at 10am. This is to help ensure that all of our rooms are ready upon our guests and owners arrival. Our resort does implement a quiet policy from 10pm-6am daily. All of our staff is here to happily assist in the best way possible. We hope to be given another chance to serve you again! Ariel
It was awesome!Genuine Hotels.com guest review
We were looking for "quiet" and "romantic". Although the hustle and bustle around the main lodge was a little much for us, that experience was immediately overshadowed when we reached our room near the top of the mountain. The room was phenomenal and the view from the balcony was breath taking!Genuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa Thanks your feedback! We’re glad you had a great time and enjoyed your quiet romantic getaway. We hope you come back and visit again soon. Nicole
The waterpark was not included in the stay was very pricy. Was represented as being included when booked vacation.Genuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you for your comments on our resort. Please know that ticket admission information for the waterpark can be found on the hotels.com website. The waterpark has always been a separate fee from the room reservation. We hope you had a great time otherwise on property. Ariel
"Awesome-- but check out time is 10:00am"
Fabulous!! Beautiful rooms. The only thing I would change is the checkout time.Genuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa We really appreciate your kind words on our beautiful and fabulous rooms. Thank you for bringing your check-out time concerns to us. Your suggestions are appreciated and we can’t wait to see you again! Ariel
"Great place in mountains"
Fantastic place clean staff super nice beautiful locationGenuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you so much for your review. Our resort is really appreciative of your compliments on our fantastic place, super nice staff and beautiful location. It would be great to have you back again to visit us! Ariel
"Nice resort close to gatlingburg & pigeon forge"
We checked into resort & were told we were the lucky winners of an upgrade without additional charges.. The staff was very friendly .. They take you to your room & make sure you have everything you need before they leave. Room was very nice & clean .. We took the shuttle that goes around the resort if we needed to. Also trolley to Gatlingburg picks […] you up at resort. We ate at restaurant one night.. Restaurant staff nice but did not get what we ordered.. Overall I loved this resort & would definitely go back Read moreGenuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you for your feedback on our property. What great news to hear that you were upgraded upon check-in! Our staff is there to assist and assure that you’re having a fantastic time. Once again, thank you for your feedback and we hope to see you back here soon Ariel
"Westgate a slight disappointment"
I was slightly disappointed in the stay at Westgate. 1- the walls of the room are paper thin. I could hear the microwave buttons from the room next door, we could hear the chairs scraping across the floor above us, and lots of noise outside our room. Don't plan on getting much sleep. 2- the hours of the different on site activities are unrealistic. […] Bar closes at 10, waterpark closes at 7. 3- The grout in the floors seemed filthy. On a plus, I thought the rooms were spacious, the beds were comfortable, and the water park was nice for little ones. Read moreGenuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you for your feedback. It was our delight to have you stay us. We understand you had some concerns during your stay. Guest feedback is vital, so that we can provide the best service we can. We appreciate you choosing us for your stay and hope you provide us with the pleasure again in the future! Ariel
We will be back! Close to everything! Very nice rooms, great place for families! Spacious rooms!Genuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa We appreciate your review! Thank you for your kind words. We look forward to having you visit us soon! Ariel
"Great hotel, secluded from the hustle and bustle o"
Great hotel for the price. We skipped out on the water park and pool business but had a great stay nonetheless. Our room was immaculate with all the luxuries for a much needed vacation. We had a private balcony with a jaw dropping view of The Smokies with a nighttime mystical view of the lights of Gatlinburg down below. The check in process was a little […] lengthy but greatly appreciated with our own private tour escort to find our room at the top of the mountain. We wish we booked our room for a longer period as we were very sad to leave. Read moreGenuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa We are so honored you choose us as your vacation destination. Thank you for saying that our unit was “immaculate with all the luxuries for a much needed vacation”. Our resort is always thinking of different ways to exceed guest’s expectations. We would love to have you vacation here again for a longer period. Please come back to see us soon! Ariel
very nice locations and the hotel rooms are very clean well maintainedGenuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa Welcome to Westgate Smoky Mountains! Thank you for your lovely comments on our nice location and our clean well-maintained rooms. Come back to see us soon enough! Ariel
"Quiet, Nice, but Terrible Bed!!"
The staff was pleasant enough; Facility was clean. room was about what I envisioned; 3 things I did not like: 1. There is a $50 "deposit" for staying, that was not mentioned when booking room; resort fees are separate as well, and cannot be paid until at resort! 2. Food was sub-par. The server was very nice in making accommodations, which was a plus. […] 3. The bed was Terrible! It was so hard. I tossed and turned for hours before I could get to sleep! Other than that, I enjoyed myself. It was quiet enough. We were lucky to not have anyone staying above us, so that helped, as the walls are thin. Only got harassed about doing a presentation once, and I was very firm, so we weren't bother about it again. Read moreGenuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you for choosing Westgate Smoky Mountains. We appreciate your suggestions and for allowing us to make your stay overall enjoyable. There is a $50 security deposit “hold” on your credit card for incidentals upon booking your reservation. This will be returned upon check-out. As for the resort fees the charges are to be paid upon check-in when you’re physically at the resort. We apologize if this caused any issues. Exceptional customer service is what we strive to provide. This information will help us to make changes to ensure that our guests receive the same experience every visit. Ariel
My kids had so much fun there. Alot of things to do there and eat. My family enjoyed it!!!Genuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you for informing us about your family fun! We are beyond thrilled that you found an abundance of activities to participate in. We hope to have you and your family back at the resort soon! Ariel
Livid with our check in does not even begin to describe how we felt checking in. The staff is rude. Management is not helpful. We booked based off the photos and advertising. We had promised our 5 yr old all day the indoor water park which was closed at 7 pm when we arrived and was not included. They offered us a heated outdoor pool. This was the first […] part of April. We also have a 5 month old so that was not going to work. We did not even make it past the lobby I Was So Up set With The Service We Called To dispute charges With Credit Card We Will NEVER return to Westgate Resorts again. My parents own a timeshare that we stayed at last year and the room was not kept up broken tiles everywhere you would think with the yearly maintained fees that things would be kept up. Heck even the toilet at that particular Westgate establishment was in awful shape. I was ready to drive the 10 hours back home after a long day a fever and two young children over staying at this very very very rude resort. I will always read the reviews before I book online again clearly after getting home and reading other people's reviews we are not the only ones that had these issues. Read moreGenuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you for sharing your experience with us. We understand that you faced some challenges during your stay. I apologize if this was an inconvenience. Our guests and owners are always number one, and your responses make us want to work even harder to provide an exceptional experience for you. We hope you will allow us to provide another vacation for you in the future. Ariel
If you want to be close to the Smoky Mountains, Gatlinburg & Pigeon Forge without being in the midst of the amusement businesses and heavy commercial development, this is the place to be. It will cost a little more but is well worth it. We had a king villa with a fireplace and its own deck which was fantastic.Genuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you for sharing your vacation getaway with us. We always look to provide a home away from home for our guests. Our location is great for those looking to explore the Gatlinburg and Pigeon Forge area. We welcome you back to visit us in the future! Ariel
"Very nice stay"
Great location great cabin great staff good pool but price should be included for entire party entire stay. Way over priced pet day for kids to be able to enjoy pool activities fun. Love because it's indoors. Fantastic resort to bring a family to enjoy Gatlinburg.Genuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa We really want to thank you for taking the time to write this review. As you can tell our resort is the perfect location to bring your family for a vacation. Thank you for your input. We will use your valuable feedback as an opportunity to improve the quality of our facility experience. Ariel
I admit that I chose thise hotel because it was listed as a Expedia VIP access hotel and I thought I might get some perks/upgrades. That definitely wasn't the case bc I did not receive anything beyond what they give everyone else (no room upgrade, late check out, etc.) and they acted as if they didn't even know what the Elite Plus program was when I […] mentioned it...I guess because they were too busy. The resort however is very nice. I was very pleased with the condo, the cleanliness of the grounds, etc. The waterpark wasn't much to talk about. It claims to be the largest waterpark in the South but I find that hard to believe. The waterpark is NOT free, you have to pay per person/day so if you are going because of the waterpark, I'd definitely recommend Wilderness at the Smokies because the waterpark is much nicer, there is a lot more to do and the waterpark passes are included in the room rate. The rooms at the Westgate though are MUCH nicer. The location of the resort is great because you are tucked away in the woods but extremely close to the Gatlinburg strip. Overall I am glad we stayed here. Read moreGenuine Expedia guest review
This is definitely a resort! Whether your staying with your family, having a girls weekend, or a romantic escape this hotel is a great getaway! Everything you need is on hand from groceries, restaurants, supplies, and activities, it is all at the resort! The Spa is a must!Genuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you so much for your recommendation on our location. We appreciate you for rating us as a five star resort! We look forward to your visit the next time your travels take you to the Gatlinburg area. Ariel
"Fabulous Property Great Location"
The people working there are amazing and the property is fantastic - a bit tight especially when crowded - but worth it.Genuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa We are honored you chose our fabulous property and great location for your vacation trip. All of our staff is here to ensure that our guests are having a good time. It would be a pleasure to have you back to visit. Ariel
"top of the mountain the 4000,s were perfect."
We arrived late on our first night.The first room was located near the front.There was too much traffic,and noise.The view was terrible.Parking lots and other bulidings.We had to pay a fee to move to another room.It was perfect.It was at the top of the mountain and the views were perfect.It was also not as crowded and the noise level was not as hig […] h. Read moreGenuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa We are honored to have provided such a great stay. It’s wonderful news to know that our team was able to move you into a room that better suited your needs. Please keep in mind when booking a unit that not all of our rooms have a view of the Smoky Mountains. Room requests are based upon availability at check-in. We hope you had a great stay! Ariel
"worst check in ever"
Take your money elsewhere...To have such wonderful amenities and perfect rooms, this place has dropped the ball on customer service. This was the worst check-in experience I've ever had, we're talking beneath a HoJo from the 90s. To be a timeshare facility, you'd think customer service would be at a premium. If you are trying to sell a fabulous place, […] don't leave your guests sitting with the other hundred or so guests still waiting for a concierge. If you choose to stay here, expect up to 2 hours before being acknowledged, never mind actually getting a key. After an hour waiting, I was told by more than one associate that, "We haven't even received your keys yet so you're just going to have to wait." The onsite water park is extra, not-included. Fine, but at least let me know up front. Don't resort to shady extra fees that aren't disclosed until check-in. I'm no world traveler but I know when folks just don't have their stuff together. It was obvious the whole scenario was chaos and judging by the conversation from one of the owners, yes an actual timeshare owner-VIP was waiting too, this was the norm. No matter how nice the property was, and it was NICE, customer service of this caliber will cause me to go elsewhere. Read moreGenuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa As an appreciated guest we value your feedback and apologize for any inconvenience experienced at the resort due to our check-in process. Management is always looking to improve the process to ensure our guests are able to check into their unit within a reasonable time frame. Information regarding an admission fee for the waterpark can be found upon booking your reservation on the hotels website. It’s our hope that this did not cause too much of an inconvenience. We would love for you to visit us again and give us another opportunity to exceed your expectations. Ariel
the overall look of westgate is good. but, charging for wi-fi and the waterpark is bad. i felt like i paid enough for the room and everything else should have been included.; and on top of that i didn't have hot water for a day and 1/2.Genuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you very much for your review! As a resort we always look to strive for the best customer service experience. This review will be shared with our staff to make improvements to better our guest’s stay. We hope that Westgate Smoky Mountains will be your choice in the future when you’re in the Gatlinburg area. Ariel
"Nice hotel great forest views"
Really liked the style of the hotel, feel that hotel was too expensive. The staff was somewhat friendly. I felt though our stay was interrupted by the busyness of the resort would Def stay again, but in hopes of more quietness and relaxationGenuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you for your input on Westgate Smoky Mountains. In regards to our property, we appreciate you for informing us about what you liked. It would be great to have you visit us once more to ensure a relaxing vacation. Ariel
Some of the rooms had views of the mountains. Our room did not but was well priced. It doesn't advertise that the water park is not included in the price. We did not get room service after thr first night but we did all the other days. The did say we could call anytime and they would bring up anything that we needed. The kitchen was small but had everything […] we needed. It was close to downtown Gatlinburg (about 10 minutes) but far enough away that we could enjoy nature. Also our location was away from all the crazy traffic. Read moreGenuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you for taking the time to write a review on your stay with us. We are always delighted to hear when guests have a great stay with us. It is great to hear that you enjoyed your villa. Our resort as so much to offer and we are glad you enjoyed it. We are the perfect spot to stay when you our exploring the Gatlinburg area. Thank you for spending time with us we look forward to your next stay. Victor
"Somewhat of a Mixed Bag"
There both positives and negatives about my one night stay. It was part of a trip to Dollywood for my 7 year old granddaughter. On the positive side, we had hoped to arrive mid afternoon so our granddaughter could go to the indoor water park. We were delayed and did not arrive until 5:30 pm. The nice people at the water park let us go on into the water […] park without charging us since it would close in an hour. That was very much appreciated. There was a problem with the A/C unit when we checked in, but it was taken care of promptly. The room itself was very nice and modern, and the views from the mountain top were outstanding. On the negative side, I was not expecting the extra $50 "resort fee" at check-in. That drove the rate much higher than expected. There was also another $11 "resort fee". The clerk couldn't really explain either charge. The check-in process was very slow while waiting on a bell hop to take us up the mountain to our room. I finally told the bell captain that we would find our own way. We dined at the Smokehouse Grill where we found our waiter had a lot of trouble communicating with us. Three of our four orders were not filled correctly. I found the food to be marginal and way over-priced. Read moreGenuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you for choosing our property for your family getaway. Your granddaughter must have had a splendid time at our waterpark. Many of our guests also love to inform us about their unit view of the Smoky Mountains. The $50 resort fee is a security hold for incidentals which should be returned upon check-out. As for the $11 resort fee this allows guests to connect to one Wi-Fi device and covers rental for any amenities. Our guests are always number one, and your responses make us want to work even harder to provide an exceptional experience for you. We hope you will allow us to go beyond your anticipations next time. Ariel
"Nice place but too busy for a relaxing time"
Had to talk with seven people before we got our room! Then too much pressure to attend a 90 min resort property sales pitch. The room could have been cleaned better. Carpet was sticky near the table. Coffee pot was broken. Lots of hills and stairs if you're not in shape.Genuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you very much for your responses. We love hearing back from our guests about their experiences. Please accept our utmost apologies that your overall expectations were not exceeded. We have taken note of each matter you have had and will pass them on to the appropriate members of our staff. Thank you for staying with us and please come back to visit us again in the future! Ariel
Arriving at the "Resort" we didn't know what we were getting in to. This place is a compound with a mess of things going on and people all over the place. We were directed to parking, waited to check in and told our room wasn't ready. We were 25 minutes early so that was fair but after over an hour of waiting for a call I went back up. They said it […] was ready and I should go to the bell hop to check in. They told me to wait and someone would guide us to our room. After a while I finally asked for a map to find it ourselves (which was easy). Despite the subpar check in the room was very nice. We were tire from hiking and showering in the nice shower then relaxing and cooking in the kitchenette was just what we wanted. Overall I'd recommend it if you don't mind the zoo that it is and just want a fairly nice room for a reasonable price. Read moreGenuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa We value all of our guests and owners comments. Thank you for letting us know that you really liked our nice rooms, shower and kitchenette. In regards to the check in process we appreciate your feedback. Management is always looking to improve the process to ensure our guests being able to check into their unit within a reasonable time frame. We can’t wait until you come back. Ariel
What a great place to stay. Close to the strip. The staff was friendly and the room was perfect. My 12 year old son loved the place :)) we will be coming back.Genuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you for saying that we are a great place to stay! We appreciate your kind words on our employees and unit. It’s great to know that your son enjoyed the trip as much as you did. We look forward to your next visit. Ariel
I just so happen to come across this amazing place when I was looking for my family a place to stay for a weekend in Gatlingburg or Pigeon Forge Tn. I was so impressed by the place and the people who work there. Everyone was very friendly and helpful. It rained on us the days we were there. No problem. This place has everything..Resturants, snack bar, […] general store, spa, game room, indoor water park, playground and different activies for the kids. Our room was very clean. Easy access to it from parking. Roaring firerplace for the cold nights. Amazing view from the balcony. I definitly have been telling my friends about it and recommend this place for vacation. I plan to revisit again sometime in the near future. Read moreGenuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you very much for your review. We are so thrilled that you were able to take advantage of our great location. We offer so many unique activities for all age groups no matter what the weather may be. As you experienced our location does feature the Wild Bear Falls Water Park, it’s the perfect place to enjoy with the family! We really look forward to you and your family staying with us again in the future! Victor
When we checked in told my room was upgraded. Well No! I had a view of parking lot with construction. Would have been nice to view the mountains of TN from a deck. Another surprise the water park tickets were not included had to pay more $ for that.Genuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa We love knowing the experiences of our guests. Thank you for advising us about your recent visit. Your information will be reported to the appropriate department. We hope this will not prevent you from staying with us in the future. Ariel
"Westgate Resort Smokey Mountains Tn."
We had a one bedroom with a pull out. The unit was on the very top of the mountain, new and clean. Great resort if your intentions are to spend a lot of time on-site. Beautiful view of the mountains. We went downtown Gatlinburg twice, once on the town trolley (.50) and by car, parking (10.00 a day). And to Pigeon Forge by car. Resort hosted activities […] daily. Read moreGenuine Expedia guest review
"GREAT HOTEL - TERRIBLE SERVICE"
This hotel is in the absolute best location, is beautiful, and has tons of amenities our family loved. Except, that they skimp on the actual services where you need to interact with staff. Ordering room-service? Good luck getting anyone to answer the phone. They have ONE room service phone operator for a hotel that has hundreds of rooms. Actually getting […] the food delivered? 1.5 to 2 hours. Need fresh towels? That'll be 1.5 to 2 hours. Read moreGenuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you for letting us know about your experience. We’re pleased to read you found our resort to be beautiful, conveniently located to area attractions, and that you enjoyed the numerous activities and amenities we offer on site. We do apologize if you experienced any issues with room service. Keep in mind that during busy season it may take a little extra time due to the vast number of guests ordering things as well. We do appreciate your comments as this helps us know what areas we needed to improve in. We’re glad you chose us and hope to see you soon. Brittany
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