Westgate Smoky Mountain Resort & Spa

very good but i just wanted to stay there because the waterpark ! i called them and they said that was included and was not!!!

Genuine Expedia guest review

The initial escort to our room was bizarre. We were to follow our guide in his golf cart; however, he took off so fast that we were fairly certain that we followed the wrong cart. He never looked back to see if we were following, and he had someone in his cart that he appeared to be giving a tour. We were too far to turn around at that point without […] getting lost, so we kept following. Luckily we had followed the correct guide. Once we got to our room, he was showing us how to operate everything, but couldn't get the fireplace to work. He decided that the last people turned it off at the switch rather than from the wall dial, so he turned it back on but didn't notice that the wall dial didn't work, which caused the room to become very hot, very quickly. Not a huge deal, but aggravating. The layout of the room itself was strange, but it was clean and quiet. There wasn't a place to hang wet towels, except over the tub, so we ended up with a huge amount of dirty towels. Getting back to our room in the evening wasn't easy. The lighting is non-existent in some areas of the resort and you can't see the signage. We got lost and had to turn around to get directions, then still missed the sign where we needed to turn. The arcade was nice, but it was so hot that you could only stay for a few minutes before you had to leave to get some air. For the money, I wish we would have rented a cabin instead. However, if you're taking the kids, or using the waterpark, it's probably great. Read more

Genuine Expedia guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

we had a wonderful stay, will deff be back sometime down the road. will make sure to tell friends this is a great place to stay.

Genuine Hotels.com guest review

Very nice customer service. Room was very nice and spacious. The fireplace was awesome. The location was easily accessible to the trolley so we didn't have to drive in the heavy traffic.

Genuine Hotels.com guest review

Overall it was a great weekend and would stay there again.

Genuine Hotels.com guest review

it was amazing

Genuine Hotels.com guest review

It is a time share so there are pluses like more room. But a big down side as a hotel is the check in and check out time.

Genuine Expedia guest review

We went for an overnight with our daughter. We were not told that there was a charge of $18.69 per person for the waterpark, nor were we told that they have a 80.00 pet fee nor were we told that they would charge 11.22 for resort charges...Seem that every time we turned around we were being nickled and dimed to death.

Genuine Expedia guest review

Over all it was fantastic and we would highly recommend it to anyone who is visiting the area! The location was so convenient as well!

Genuine Hotels.com guest review

Great stay. I really appreciate the helpful attitude and the willingness to go all out to make sure our stay was wonderful. Wonderful water park!

Genuine Expedia guest review

Great location but food service at the resort restaurant was very bad---bad service, bad quality of food and expensive

Genuine Hotels.com guest review

We enjoyed staying at the resort how ever I our room was too small for the amount of money you charged us,, when we make our reservation and pay for our room it said that was a room for 4 not a little studio.......

Genuine Hotels.com guest review

Room was very well appointed but the walls were paper thin.

Genuine Hotels.com guest review

When I booked I wasn't aware it was time share sales I thought I was booking a room at a resort when I arrived I waited 20 min at 2 counters before the guest service clerk informed me she wasn't waiting any longer for the sales rep who Was suppose to escort us to our room and try to get us to take 90 min tour next morning went up mountain to room where […] there was no parking for our car and waited 3 hours for a crib and high chair made 6 calls to desk because I needed them to feed and nap the baby gave upand went to resturant off property .water park next day no parking and wasn't told we could get a shuttle from room until I complained about parking . On up side rooms were beautiful and water park was very nice but I wouldn't buy a time share on account of inconvenance issues and believe it or not when I called the sales rep to express all of the issues I had when checking in she never even offered to do anything to make it up to us for 3 hour wait or the fact she never met us at check in . Read more

Genuine Hotels.com guest review

i reserved two rooms and they were several buildings apart (303 and 325) with no real effort to help put me any closer to my 16 and 21 year old daughters. Why would I book two rooms and not want them if not neighboring than at least close? I was not happy about that. Our stay was nice however and the location was perfect. If we had any complaint it […] would be the paper thin walls. I saw this as a comment prior to booking this room and i didn't think it would be that bad. But for a light sleeper it was. Read more

Genuine Expedia guest review

Seemed to be more of a time share rental. I could not talk to "hotel" directly. Tried to be more up scale then they were. There were additional costs for EVERYTHING-$80.00 to cleam room $9,97 per night on pet fee, $17.95 per person to swim. Dinner at hotel resturant was awful, sent back and didn't reorder. Had to reserve a time to go over survey with […] them and he canceled and that is when I figured out they were trying to sell time shares or something and since I was a single woman felt like they thought I couldn't afford it. Also booked it as a smoking hotel and it was no. Two bedroom turned into two different rooms, which was ok but deceiving. Had a room right across from buses and golf carts and was constant noise. Parking filled up and would have to back out and go to another lot. Kitchen wasn't fully stocked either. Read more

Genuine Expedia guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

Westgate Smoky Mountain Resort and Spa is a good looking hotel from the outside looking in, but has many problems inside. A do not disturb sign is an invitation from the staff to knock repeatedly and enter in any way. The wall and floor separation between guests is minimal; so every word and sound will be heard. Finally the appearance of a competent […] staff is superficially; lots of carts and People, but no desire to actually resolve issues. We had loud booming music into the wee hours of the night, we has screamers at 3:30am, and we had cleaning staff that looked like bank robbers. Read more

Genuine Expedia guest review

Hotel staff made us feel unwelcome because we weren't " Owners". Price was extremely unreasonable. Our room was so tiny four of us had to walk over eachother at bedtime. Neighbors did laundry until 2 in the morning keeping us up to the point we had to call security. Pool was supposed to be heated but it wasn't.

Genuine Hotels.com guest review

Overall, the resort has its merits, however, the pictures of the rooms greatly exaggerate their actual appearance. We stayed in a "studio style" condo that was so small, 2 people could not move around comfortably at the same time. The bed was pushed into a corner so that you could only enter it from the bottom or one side. That was directly abutted […] to a couch with no room in between. The kitchen was tiny and practically useless for anything other than preparing snacks, and even that was a struggle. The furniture and fixtures appeared to have been transplanted from the 1980s and while they do offer WIFI service, you are only allowed a single device connection before being charged additional fees. On a positive note, the dining at the resort is fantastic :-) Read more

Genuine Hotels.com guest review

I was kept up by construction on site at 2:00 a.m. Horrible not being able to sleep while on vacation.

Genuine Expedia guest review

Very clean rooms, pleasant and helpful staff. Water park was so much fun!! The lodge has a beautiful fireplace with sofas to sit and read or just hang out and play checkers. We didn't leave the resort! Dining room's menu could be improved, but overall a great place to stay! I will definitely be going back soon.

Genuine Expedia guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

I can't remember the last time I had to pay for wireless at a hotel; long enough ago that I no longer check that it is included when booking. It was $10/day at Westgate, very surprised by that. The rooms need significant updating, from color schemes, to televisions, to hair dryer, etc. I also took a walk inside the resort on the paved roads leading […] to and from other cabins and saw two bears, very close by (one actually crossed the road in front of us). Pamphlets are handed out with your arrival packet educting visitors on bears, but there should be warning signs posted as well I think. Read more

Genuine Expedia guest review

This place is wonderful! In a great location between gatlinburg and pigeon forge, close to both and the trolly picks up right at the lodge. I stayed there with my two kids & we loved it! The woman at the front desk was so sweet, when she saw we didn't make reservations with any specials she gave us free tickets to the water park! We will definitely […] be back! Read more

Genuine Hotels.com guest review

Very nice thank you

Genuine Hotels.com guest review

Well, it took an hour and a half to check in. Then we did get a room that was super tiny and way up a mountain that you had to basically hike to because you couldn't park up there (hard on a 76 year old great grandmother who came along). The dinner was pretty sad for a resort, which was also a very long walk in the cold rain. The kids were dying to […] get in the pool so we drove to it, then it was an additional charge per person for the pool area on a resort room that was already pretty costly it was not listed anywhere that it would be an additional fee. It was very cold in there but we did that for a couple hours then drove back to the room and parked and walked the mountain back to the room because there was no parking spaces. (keep in mind we were wet too) The shower had hair in it and the room was very small. There was no coffee and no breakfast. I was very disappointed and will never go back. It was more like a work out then a vacation. Read more

Genuine Hotels.com guest review

Service was fast and they were there with anything you need in a very short time. Room was a little smaller than what I was expecting but was clean and nice decor.

Genuine Expedia guest review

Great place to stay. Indoor water park and pool was awesome. Shuttle to Gatlinburg comes right to the entrance. Market inside resort carries as much as convenient stores. Recommend! Downside: Charge for WIFI really?

Genuine Expedia guest review

THE ROOM WAS VERY SMALL WITH NO ROOM FOR YOUR BAGS.THEY HYPE THE INDOOR WATER PARK BUT DON'T TELL YOU IT'S AN EXTRA CHARGE OF $18.95 FOR EACH PERSON TO USE IT.THE ONLY VIEW WE HAD FROM OUR ROOM WAS OF THE STAIRWAY.

Genuine Expedia guest review

The room had numerous problems. The shower door wouldn't close properly,and due to an oversize counter top the toilet seat would not stay in a raised position (Tricky for us guys) The a/c unit was loud,the ceiling fan was missing the draw chain. We could hear conversations from the adjoining rooms and the sound of water rushing down the pipes. The maintenence […] staff was very helpful and friendly, but even they voiced some concerns on how the resort was designed. The day we planned on using the water park voucher we discovered that a pump had gone bad and part of the park would be closed until the next day. We requested refunds but were told this could not be done. We were told to keep them for "future use?" or, if we wanted, redeem the voucher and try to sell the tickets to another guest at the resort. The tickets could only be redeemed at the water park during operating hours (between 11-6) and since were leaving we just gave the voucher away I also couldn't figure out why, with it being October the enclosed water park closed so early (6 pm. ) while the outdoor pool remained open (until 11pm). The surroundings were beautiful and the staff friendly, but they were not willing to correct anything that involved refunds or credits. If you choose to stay at Westgate be sure to get every detail taken care of right up front, because they are going to hang on to every penny. Overall, I think that, for the money, you could do as well or better with another resort or motel. Read more

Genuine Expedia guest review

Terrible, hard to find, called for directions because there was no sign stating this resorts location! Dirty carpet, If i would have known thier was 4 units n one cabin i would have never booked this resort if had known that ahead of time. And then when i did get someone , they gave me the wrong directions. Very disappointed very!! For the price it […] was not worth me staying again, Read more

Genuine Hotels.com guest review

My only complaint is we could only find one electrical outlet in the room and it was under a table. There needs to be a couple on the night stand for cell phone chargers, etc. The only other outlet was in the bathroom and the hairdryer was plugged into that one. Otherwise, everything was great!

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

requested handicap room. got top floor with no elevators Second night, got back about 9:30. No parking spaces within a block Coffee pot, but no coffee in rooms. Have to walk or drive down next to front desk (3 blocks) I got one coffee coupon for two nights stay. Additional fees were not explained to me when I booked the room Will not stay here agai […] n Read more

Genuine Expedia guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

Very Clean and a nice breakfast. I would stay here again

Genuine Hotels.com guest review

The rooms were very small, but nice. Only 1 small window in the front that made for a very dark room. We were surprised when we checked in that we had to pay additional "resort fees" that no one told us about. So, we found out the hard way that this was not a hotel and there would be no maid service! Clean towels were delivered 1 time during the week […] and sheets were left to us if we wanted to make up the bed or not. Overall we thought it was a little on the pricey side without the room service. But it was a beautiful place if you were interested in a time-share (which they tried to sell). Read more

Genuine Hotels.com guest review

Will come back again

Genuine Hotels.com guest review

I originally planned to stay in this hotel for 1 night on the way to another destination and then 2 nights on the way home. But, after going the initial night, I cancelled the return trip altogether. I didn't do my research before going and was surprised by a few things: 1) this isn't an actual hotel, but is seperate buildings up the mountain. Which […] does make it very pretty, but they FORCE you to be escorted by a "bell boy" to your room...so plan on a tip there. 2) I did expect the resort fee that is listed on hotels.com but I didn't realize that the waterpark is an extra $18.95 per person on top of that. Also, our room was very nicely laid out and decorated...but the walls were PAPER thin. Not only could I hear the neighbors talking...we could hear their actual words they were saying. Since we had a 2 year old in our room, I'm sure our neighbors didn't appreciate his wake up call at before 6 a.m. either! I will definately not stay again. Read more

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

Overall great stay, Only bad thing is they do not have daily maid service which was a bummer, when I'm on vacation the last thing I want to do is make the bed and pick up dirty towels. Also they do not offer a free breakfast and the price is just as much if not more than going to a nice local place to eat. Nice resort tucked up in the mountains off […] the main drag which makes for a nice a quiet stay, loved it would go back again. Read more

Genuine Hotels.com guest review

Loved it and plan on going back! Would highly recommend for couples, families, or for anyone who just wants a peaceful place to stay.

Genuine Expedia guest review

the hotel was pet friendly. the only problem was there was not a dog run. my famliy had a blast. the trolley made visiting Gatlinburg so easy and fun. it took all the stress out of parking.

Genuine Hotels.com guest review

First off I was very upset because we had a small child and had ask for a baby bed. The staff was very rude about accuiring one. The room had an outside door for an adjoining room and the ppl next door deadbolted the door and it took us forever to get staff to get it unlocked.for us to be able to reenter our room. And last nothing is free. The waterpark […] which was why we stayed here was an additional $22.00 a day per person for us to use it. We were very very unsatisfied. Read more

Genuine Hotels.com guest review

Very Clean, Very friendly and knowledgeable staff. It's nice to visit a place where the workers care! Great job Westgate.

Genuine Hotels.com guest review

I waited 35 minutes to check in and then I had to wait over an hour for us to be taken to our room the hotel was being worked on could not relax had to call twice for towels to be delivered to our room.The room was never cleaned the 3 days we were there plus I had to take my own trash down to the street. I could expect this from a low grade hotel not […] a high class resort Read more

Genuine Hotels.com guest review

* This is a timeshare! Expect a sales presentation by your "concierge". * Admission to the indoor water park is $18.95 per person, per day. It is not included in the price for the room. * They also charge a resort fee of $9.95 per night, to cover WiFi (slow), the gym, cable TV, and in-room safe (really?) * The Smokehouse Grill serves country gravy made […] from a packet, and instant grits. The rest of the food they serve is just as mediocre. The only reason to eat there is if you don't feel like driving into town for real food. * Sidewalks end abruptly, and don't connect to each other. Wheelchairs and walkers have to dodge traffic to get to the main lodge. They have shuttles, which take you around the property, but using one to get across the street is impractical. * The check-in procedure takes 15-20 minutes per room. I'm not exaggerating. The couple behind us waited 45 minutes to get their turn. * Other than that, the resort is beautiful, the staff is friendly, and the rooms are nice (but there's no daily room service). Read more

Genuine Expedia guest review