Checking in and finding the lobby confusing. Rooms were small and you can hear someone flush a toilet 4 rooms away in any direction. Plus they added $22.00 to my bill because they said Expedia didn't charge me the right price.Genuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you for taking the time to review the Westgate Smoky Mountain Resort. We are sorry to hear about the inconvenience that you faced while checking in; we surely want all our guests to feel like home. We recommend that you book directly with Westgate to avoid this type of misunderstandings. Allow us a future opportunity to provide you with a memorable stay! Micky
"Nice Place to stay"
This is primarily a time share village. Open rooms are then available for travelers (guests). The rooms are very nice ... pine wood motif. There is a full kitchen, access to laundry facilities (free), WiFi and nice TV's. No room cleaning is provided but there are cleaning supplies in a closet. They will provide extra towels, soap, shampoo with a simple […] call. There is a $12/day charge for the facilities which gives you parking, 2 outdoor pools (not too large but nice grounds), some activities. Nice restaurant, kids game room and a large indoor water park (not included). There are outdoor grills by every housing unit. Read moreGenuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you for taking the time to review the Westgate Smoky Mountain Resort. We appreciate your kind words and detailed description of our property. We hope you enjoyed your time with us and would love to see you back again soon! Sincerely, Anja
"Best place I've ever stayed at!"
Got the room for pretty cheap. It had excellent customer service. Anytime you needed anything you could just pick up the phone. The full kitchen was really nice. It was kinda in the middle of pigeon forge and gatlinburg so it wasn't far either.Genuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you for choosing the Westgate Smoky Mountain Resort for your vacation. We appreciate your comments and are happy to hear that you found us to be a great value. Providing our guests with a memorable experience is what we do best! We invite you back, and hope to see you again very soon! Sincerely, Anja
"Water park not included and front desk not helpful"
The grounds were very well kept and the area very nice. The hotel itself was fine but definitely not luxurious. It was older and needed some refurbishing in the rooms. The website show this beautiful water park and that is the MAIN reason that I booked this hotel through Expedia. It was my husband and I and 4 children. The waterpark is almost twenty […] dollars extra per person per day. I wasn't going to pay that and pay to go to Dollywood. When we arrived I asked if I could pay and upgrade to a larger room. The front desk clerk told me that should be no problem because the hotel was not full. He acted like he was having trouble checking the status and asked me to come back in the morning. I came back three times the next morning and the staff kept telling me to try back later and they weren't sure if any 2 or 3 bedrooms were available. Eventually I gave up and kept my room. The room was fine. Not luxurious or a resort feeling but met our basic needs. It was very clean. They had tons and tons of towels at the outside pool and that was very nice after spending a day at Dollywood. Read moreGenuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you for your review. We’re glad you found our grounds to be well kept and very nice and our units to be very clean. We do apologize if there was any misunderstanding with the waterpark tickets. We do offer free tickets to our owners and a discounted rate to our guests. We will always accommodate our guests if an upgrade is available. We apologize if this was an inconvenience. We hope this will not keep you from visiting us again.
Great experience recommend to anyone with kids because of the onsite water park and other facilitiesGenuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa We are honored you chose to stay with us at the Westgate Smoky Mountains Resort. Nothing pleases us more than to know about your awesome vacation time with your family. We have so much to offer in the property that all your family feels pleased and ready to come back. It's our pleasure to have you visit and we look forward to your return! Micky
The check in time was 4pm, but did not give me the room until 6:30pm. They advertise FREE WIFI but room has no signals and neither a wired internet. When complain, phone transfer to Internet provider they said West gate is aware of this problem. I bbooked for 6 nights and paid close to $275/ nite, my sheets were never change, room and bathroom was never […] clean. The day time staff blame it on bite shift and nite shift has no idea or cleaning schedule. The water park and lazy river is a joke, it's for babies, very small and they charge $20.00 a pop. Only one restaurant at site, has horrible smell, filthy dinning area and nasty carpet, oh they close at 10 pm and very limited menu. From concierge to bell desk, they have no idea about surrounding or attractions. I drove 14 hours with my family from Miami but very disappointed. Read moreGenuine Hotels.com guest review
"5 star for sure"
our stay was great ,my only con of the whole resort was that we couldnt feel the hottub completely full with hot water ,the water heater ran low at about half fullGenuine Hotels.com guest review
"Waterpark and buffet"
Waterpark and buffet should be free with the purchase of a nights stay.Genuine Hotels.com guest review
peacefulGenuine Hotels.com guest review
"Don't book here"
The arcade was horrible. I would give it one star. Also, the room was teeny and we had no room cleaning service. I didn't see that when I booked this hotel. If you want a luxury hotel do not book here.Genuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you for your input. We’re sorry to hear you did not enjoy your stay with us. As a timeshare resort, our housekeeping schedule does run a little differently. You can always request an additional cleaning for a fee. We hope this will not keep you from visiting us again the next time you visit Gatlinburg. Nicole
Beautiful area and clean room, but very crowded.Genuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you so much for sharing your excellent stay experience at the Westgate Smoky Mountain Resort. Summer is a very busy time for us, as children are out of school and many families choose to vacation at that time. We’re sorry if the resort seemed to be crowded. Our mission is to assure every guest has a relaxing and restful experience with us. We look forward to your visit the next time your travels take you to Gatlinburg, TN. Sincerely, Katrina
"It was great. Close to amusements"
It is a great place. The water park was nice. The admission to the water park is not included which was a little disappointing. I am 62 and the room we stayed in was up a steep hill plus we were on the third floor so when you reserve a room make sure you know where you are if this would be an issue for you. The room was perfect for us. There is a shuttle […] that will take you around the park and there is a bus that will pick you up and take you to near by Gatlinburg which is a lovely town and has a aquarium. Read moreGenuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you so much for your fantastic review. Nothing pleases us more than to read that a guest found their unit to be “perfect” and that you found our location to be ideal, as it is conveniently located near the local area attractions. We are also happy to hear that you made use of the complementary shuttle service. Our goal is to provide a vacation that is both relaxing and enjoyable. We invite you to stay with us again the next time you are in the area. Sincerely, Katrina
After read gall the reviews I could not wait to see this hotel. We waited 45 minutes to check in and then another 15 minutes to be escorted to our room. The water park is not included in your stay and many parts of the water park are broken. The bathroom was dirty and we had to clean it upon arrival! We would never stay there again!Genuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you for your feedback. We’re sorry to hear that you did not enjoy your stay with us. We apologize for any inconvenience experienced during check in and really appreciate you bringing this to our attention. We will work diligently with our resort staff and our booking partners to ensure a smoother check in process. Our housekeeping team is there to ensure that each room is spotless and ready for our guest’s arrival. Customer satisfaction is our main concern. We have taken note of this issue and will let the resorts housekeeping manager know. We would hope that you will return to our resort to allow us another opportunity to exceed your expectations. Nicole
"Resort tourist trap for timeshare"
15 years old and need of work. Cabins not on ground level require dragging luggage up/down stairs. Water park implied as part of the resort, but you have to pay. Shuttle / trolley system was on the surface convenient, but they don't have enough for people wanting to use it even from water park to your room and often waiting a bit long as well.Genuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa We appreciate your review. We’re sorry to hear you did not enjoy your stay. We value all of our guests’ comments and will be passing this information to our management team. We hope you will give us another chance to exceed your expectations. Nicole
"Customer Service - Lacking"
I have never been treated more like I didn't belong at a location than in the lobby of this resort. After advising that I booked through Hotels.com they immediately shut me down. They advised that they didn't have any rooms available even though both Hotels.com and their web site showed vacancies. I was advised to go to their sister property River Terrace; […] which per them, "River Terrace is probably more what you're looking for." They then charged me as a "no show" and I'm having to try and get that back. More than 2 hrs lost now trying to get that fee back. This place is not worth the trouble. Read moreGenuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you for sharing your honest feedback. Allow us to sincerely apologize for the issues you had upon booking and check-in. We train our staff to be attentive, friendly, and helpful and the experience you mentioned fall below our standard of service. We would love another opportunity to exceed your anticipations in the future! Sincerely, Idalise
"Nice treasure tucked away outside the noise!"
This resort was more then we expected. Would recommend it to most anyone looking to relax. If you are wanting to sit on the sidewalk and drink and be loud go somewhere else. This plus the grumpy guy running the market was about the only draw backs. We will return. We so loved the waterpark! Did not realize it wasn't included in the room which was a […] bummer but we all enjoyed it several different times. The resort is about half way between Gatlinburg and pigeon forge. Excellent location, quite. Just you and God here!!! Read moreGenuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you so much for sharing your experience. We’re so happy to hear you enjoyed our convenient location and waterpark. We hope to see you again soon! Sincerely, Idalise
Very clean hotel and great deal . Stayed here while going to DollywoodGenuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you so much for your feedback. It’s great to hear you enjoyed our clean rooms. We hope to see you again soon! Sincerely, Lissy
"If you like crowds..."
although the room was clean and the staff great, the constant buzz of noise - golf carts whizzing by at all hours, packing as many people into space as you can - never allows you to feel relaxed.Genuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa We love hearing kind words such as yours on our clean rooms and great staff. Our resort is there for our guests to simply have a relaxing and comfortable vacation getaway. We are disappointed to know that it did not meet your expectations. It’s our hope you will visit us again in the future. Ariel
This property is huge. This is typically not a problem but there are tours and people everywhere. I thought this place would be a bit inclusive but was not. Not a mountain experience but a timeshare extravaganza. You will be asked to do a 'tour' of the property an attempt to sell you the place.Genuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you for taking a moment to review Westgate Smoky Mountains Resort and Spa. We regret to hear your stay was less than exceptional. This is a timeshare property where we offer guests and owners different vacation options. There is no obligation to attend if you’re not interested. Your feedback will help us improve and make any necessary changes.We would love to have you back to visit. Ariel
"Don't be fooled, water park not included."
We were there from 7/6/2014 - 7/9/2014 Issue 1. The water park you see in the pictures is not included in your stay even though the websites state that it is an amenity and it's on their property. According to the front desk, it free for the timeshare owners only. It's almost twenty per day for adults and slightly less for children. My kids were disappointed […] so I raised a little ruckus in the lobby and showed them their property on several websites where they listed the water park as an amenity and that why we booked Westgate. After a little arguing they agreed and gave us a pass for three days free. Issue 2. Beware of resort fees that are added to the amount that you are quoted. The per diem adds up quickly. Issue 3. The villa is SMALL, very small. We had to prop the coffee table up by the door to have room to walk around. Room only had shower only, not a problem for me but others should know. Issue 4. This is a timeshare property so be prepared to say no when they offer you the tour unless you have four or five hours to kill. Conclusion: Given the size and quality of the room, you should stay somewhere else. Read moreGenuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you for informing us about your vacation with us. Please know that the waterpark at Westgate Smoky Mountains Resort and Spa has a separate admission fee. This information can be found on the website. We also realize you had other issues during your time with us. We hope you will give us another chance in the future to exceed your expectations. Ariel
"Perfect location to Gatlinburg and Pigeon Forge"
Beautiful rooms and location. Very friendly and helpful staff. Will definitely be going back again.Genuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you so much for your response. It’s amazing to know your enjoyed our rooms and location. Our staff strives to be helpful and attentive to all our guests and we’re glad you experience just that! We look forward to seeing you again soon. Sincerely, Lissy
I expected better customer service, most employees seemed to act like I was inconviencing them, even for a drink at the bar. I would have thought the beds would have been nicer, holiday inn has better beds. Not much to do except the waterpark. The shuttle service took a long time, I didn't even try to take it into town.Genuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa We appreciate you taking a moment to review the Westgate Smoky Mountain Resort. We have taken note of the delay in shuttle service and the discomfort caused by the beds and will pass it onto the appropriate members of our staff. Thank you for bringing these issues to our attention. We also apologize for the way you were made to feel by the staff as this is certainly not our standard of customer service. We take pride in our exceptional service and will work with them to improve going forward. Again, please accept our apologies and we do hope that you will give us another opportunity to exceed your expectations. Sincerely, Anja
Overall a very nice place to stay. It's a little noisy due to construction on the property but I would stay there again.Genuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa We thank you for your kind words towards our location, the Westgate Smoky Mountain Resort. We are looking forward to seeing you again during your next visit to the area. Sincerely, Katrina
"Nice resort, poor room condition"
While the resort seems like it could be nice, I was not satisfied with the room. It was basement level and had a distinct musty smell, even after we sprayed some air freshener. The bathroom also had mold which was our last straw before departing early after the first night. The staff accommodated this well and refunded the additional nights.Genuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you for sharing your experience at the Westgate Smoky Mountain Resort. We were sorry to hear about your experience with a “musty” unit but, relieved the front desk was able to refund for the unused nights. We are particularly concerned about the “mold”, and we will be investigating the claim in the coming days. We apologize again for any inconvenience this may have caused and appreciate this opportunity to improve. We will work to exceed your expectations on what we hope will be your next visit. Sincerely, Anja
"Westgate smokey mountain"
Great staff and wonderful lace to stay!Genuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa We’re so happy to hear you enjoyed our resort! It’s great to know our staff was of assistance. We hope to see you again soon! Sincerely, Idalise
"Beautiful Facilities that are over crowded"
The Good- Beautiful Facilities, our unit on the top of the hill was beautiful, clean, well appointed and immaculate.The view of the park was nice, and everything worked in our room. The young man that delivered us to our room was extremely polite and knowledgeable. The Bad- Construction in the adjacent units is going FULL BLAST and starts at 7:00 […] AM, there is already very limited room to drive and park. and the construction traffic is horrible. Further they are really noisy with the back up alarms, aggregate trucks, concrete trucks. etc. There are families here with LOTS of NOISY kids, I would suggest a street, wing, group of buildings, whatever that are for adults only. We came for quiet. One of the kids set the fire alarm off in the building next to us at 6:50 AM, it rang for 40 minutes before the fire department showed up and turned it off. Good Morning! The Ugly- We decided to have dinner at the Mason Jar pub on site. Since we were riding the shuttle down the hill and staying on the property, my wife left her purse in the room. Well, evidently the corporate policy is that NO ONE gets a glass of wine without a photo ID. My wife and I are 54 years old. We did not discover the fountain of youth. This made me mad!! It was an hour round trip back up and down the hill in 90 degree heat to retrieve her purse. She had water for dinner.A little common sense would have helped. Read moreGenuine Expedia guest review
Great experience! Driving through the Gatlin bypass is truly an experience through the mountains. Do not recommend driving through at night. Water Park was ok. Cabin was awesome! All workers very friendly and helpful.Genuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you very much for your review. Your feedback is very important to help ensure all of our guests are having a great experience. We hope you got to explore all that Westgate Smoky Mountain Resort and Spa has to offer. It would be our pleasure to have you as our guests again! Ariel
"Love it !!"
We stay at west gate resorts about 20 times a year we love them and love the fact that we can bring our dog it makes travel less stressfulGenuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you so much for informing us about how much you loved your trip. We appreciate you for making us your place to stay when visiting the Gatlinburg area. It’s always our top priority to ensure that all of our owners and guests are accommodated. We hope to host you again soon! Ariel
"Wonderful time in the Smokeys"
Great place. Really enjoyed our stay. Check in was rough & parking hard to come by at times but fabulous rooms, great restaurant& nice picnic areas with great pools.Genuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you so much for your response. It pleases us to know that you had such a wonderful time in the Smokey’s. We certainly appreciate the feedback as it is most important to us and helps us to ensure future stays are more comfortable. Our team waits for your next visit! Ariel
"OK but nothing compared to cabins."
To start, I have never stayed in Gatlinburg in a hotel/resort. I have always stayed in a cabin, and I will from now on. Westgate gently tries to sell you a timeshare. What I don't understand is why you would think I would want to buy into a place where they put me in a basement with a view of a staircase. This is a beautiful, nature filled town and […] my view was a staircase...in a basement. Read moreGenuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you for taking the moment to evaluate our great property. We understand you had some frustrations in regards to your room placement. Please know that you can always request a room with a view of the Smoky Mountains. But also be advised that this is based upon availability. We hope you will give us a second chance to host you again. Ariel
The only thing that could be better is crossing the road to the resort. There desperately needs to be a red light at the entrance. We sat for long periods of time with traffic trying to cross over to the entrance. That was very frustrating as it happened often. It causes back up for both bound lanes.Genuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you so much for sharing your feedback. We certainly take our guests suggestion into consideration as we’re always looking to provide them with a better stay. Unfortunately, we do not have control of the traffic law enforcement. We hope to see you again soon! Sincerely, Idalise
Everything went well.Genuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa We value your review and business. I am happy to hear your enjoyed your stay with us and we look forward to your next visit to Gatlinburg. Ariel
"Beautiful place. Very convienant!"
Check in was a little difficult. They couldn't find my reservation, but after that it was awesome. They place is fabulous & the staff very friendly & helpful. The property has almost everything you could want on it.Genuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa We are delighted that you had a great stay with us at the Westgate Smoky Mountains Resort and Spa. Thank you for your compliments on our convenient and beautiful location. It’s really great that your check-in issue was resolved so that you were able to enjoy the rest of your vacation. We look forward to seeing you again next time you travel into this area. Ariel
Simply beautiful and I will revisit!!!Genuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you for your kind words on our beautiful resort. It's our pleasure to have you visit and we look forward to your return. Ariel
We made reservations prior to going but when we arrived there were so many issues just trying to check in. The staff at the front desk told us they could not find our reservation (luckily I took our iPad to show them the confirmation email/payment made) and they seemed very disorganized trying to solve the issue. The overall resort was amazing and beautiful!! […] Room size was disappointing for the money but overall it was a nice stay. Read moreGenuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you for taking the time to write this review. We understand that upon your arrival at check-in that there were some challenges. Please know that your feedback is taken very seriously and will help us to improve our check-in processes moving forward. But we are very glad to know your overall vacation was everything you wanted. We hope to host you as our guest again soon! Ariel
"Nice place but thin walls"
The rooms are very nice in a mountain setting but my biggest complaint is thin walls. When the people in the next room came in it sounded like they walked right into our room and they weren't being particularly loud. The people above us had a young child who kept hopping up and down late into the evening and keeping us up. Also, the room isn't cleaned […] by housekeeping every day which we were not aware of and had to go looking for towels the first day. The staff is very friendly and it is very beautiful. Read moreGenuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa We are delighted that you enjoyed our rooms and the view of the mountains. Allow us to apologize you experienced disturbance during your stay. We certainly take our guests concerns into consideration as we’re always looking to provide them with a better stay. Please come back and visit us again soon! Sincerely, Idalise
This place is out of this world. Every one needs to experience this place at least once in a lifetime. We will be backGenuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you for taking a moment to review our great property. We are glad that you had such a fantastic time. We hope to host you as our guest again soon! Ariel
our view was of the stairs,upstairs,downstairs to our room better off getting a room in town with a balcony and stream.Genuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you for your comments on our property. Please know that not all of our rooms face the Great Smoky Mountains Resort and Spa. As a guest you can put in a request to have a view of the mountains, but this is based upon availability at the time of check-in. We look forward to serving you again! Ariel
"Great staff and amazing view"
The staff really made this experience. The room had an amazing view and was very comfortable. With 2 small children, the water park was perfect. The only reason I am not giving 5 stars is 1) there was a bit of mold in the shower - yuck!, 2) we had a few problems with an eye not working on stove and sink drainage slow, 3) asked for soap for handwashing […] dishes from housekeeping and it took 5 hours to arrive, and 4) very rude person working the counter at the water park (girl with short hair and tattoos) - she snapped at us both days we went their to rent lockers (this was one strange exception amongst a really great staff overall). That said, I would definitely return as we had a great weekend at the Westgate! Read moreGenuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you for choosing us as your vacation destination. It pleases us to know that you loved our staff and the amazing view from your room. We regret that there were a couple of issues you encountered during your stay. Please know that we will be going over your concerns with upper management to ensure that your future expectations are exceeded. Ariel
"Worse Hotel Stay"
I have stay in about a ton and half of hotels in my life, this was the worst experience I have ever had. WALLS PAPER THIN...I could hear the woman next door to us pour her kids' cereal in the bowl (like the cereal hitting the bowl) and it sounded as if there were two elephants dancing over us half the night. I have lived in apartments and have been […] in to many hotels to count in my time (including those in third world countries) and have NEVER had this situation were there is NO SOUND PROOFING whatsoever. We stayed a total of three night, on day two they deactivated our room keys, which left me and my almost 70 old year mother seeing out in the heat waiting for security to reprogram our keys. We checked in at roughly 4 pm however our room was not ready until after 6pm. Would NEVER stay here again...SO DISAPPOINTED should not be call a resort, have had better experience at a $50 a night dive. Read moreGenuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you so much for your input. We sincerely apologize that your most recent stay with us was not enjoyable. We will use your comments to help our team with continuous improvement towards the goal of providing an excellent experience for our guests. Ariel
Thought I was staying in a regular hotel which turned out to be a time share. They were stationed at the Gatlinburg welcome center "recruiting" for guests. I felt like I was being made to have fun and do things the way Westgate resort said I was going to. People were nice, place was very clean. Just didn't like to do things the way they told me to do, […] I wanted to things the way I wanted to. Also had a gas leak in our room, had to change rooms. Read moreGenuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa We are honored you chose to stay with us at our lovely timeshare resort. Your compliments on our staff and units are very much appreciated. Our sales team is there to educate our owners and guests on the different unit options we provide on property. Participating is purely based upon the guests own interest. It is our wish to have the opportunity again to serve you! Ariel
Wonderful stay! Very family friendly. Staff were very professional.Genuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa We are very excited to hear that your recent stay with us was wonderful. Our friendly staff is always there to accommodate our guests in the best way possible. We hope to see you back here again soon enough. Ariel
This resort is absolutely amazing. The grounds, the staff, the water park. A person could spend a week at this resort and never leave the grounds.Genuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa We always look forward to reading amazing reviews such as yours. Thank you so much for your compliments on our five star resort. We take pride in making sure that all of our owners and guests are having a great vacation time. Once again, thank you for staying with us and we look forward to having you back very soon! Ariel
"Good Location, Loud room"
Hotel was located perfectly between pigeon forge and Gatlinburg and able to trolley into Gatlinburg with ease. Hotel very clean and good outward appearance. Our shower in our room had no hot water. Initially told it was hot water heater, but called maintenance 2nd morning and found hot and cold faucet installed backward. The other problem was that we […] were on ground floor and you could hear every step the people above us took and what sounded like a vacuum at 1130 at night. Just expected a little more attention to detail for the price. Water park not included in price of stay. That wasn't clear when I booked. Parking not marked, so when we got back to our room the first night. We had to park at bottom of hill and hike up to our room. Not fun when already tired and 3 tired kids. Read moreGenuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa We appreciate your responses concerning your stay with us. Information regarding the waterpark fee can be found under hotel details for recreation. All of our staff takes pride in our service and strive to reach perfection so your experience was certainly the exception and not normal. But rest assure your concerns will be viewed by our management team. We’re glad you chose us and hope you will visit again. Ariel
"Nice place in the mountains"
Stayed right on top of a mountain. Rooms are really more like apartments and are newer and clean. Not far from the solitude of the park, or the night life, entertainment, rides etc. if you're into that. The water park on site is a good way to spend an afternoon.Genuine Expedia guest review
We had a nice three nite stay at the Westgate Smoky mountain resort. The room I booked on Expedia was not the room we got the room we got was much smaller but still pleasant.Genuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you very much for sharing your three night trip with us. We are beyond delighted to hear that your stay was pleasant. Our guests will always receive the unit type they book online. However, if you put in a request for a specific unit then it will be based upon availability. We’re glad you chose us and hope you will visit again. Ariel
"Good location just outside of Gatlinburg"
The hotel is in a great location just outside of Gatlinburg. The property had a indoor waterpark that my kids thoroughly enjoyed. The hotel staff was friendly. However, the room was disappointing and the beds were not comfortable. We were continously asked how in the world were we staying at the hotel if we weren't owners or guest of owners. I booked […] the hotel through Expedia with no knowledge of what they were referring to at first. It didn't take long to figure out that the "owner" of the room sold their room to us for 4 nights using Expedia. The most annoying part was we had to waste 3 1/2 hours of our vacation time sitting through a high pressure timeshare sales pitch in which each time I told them no and I was ready to go; they continued to come at me with more sales pitches and offers of property to purchase. I had to get down right rude in order for them to let us get away from the sales pitch and back to our family time together. I will NOT be staying here again. I picked the hotel because I thought it would be nice and convenient for our vacation. I was very unhappy with the harrassment of purchasing property. Every day we were there the staff made some sort of reference to attending a timeshare sales pitch and setting up a time to meet. I picked this hotel because of the location, expectation of cleanliness and ammenities, and price. I was impressed at first but left thoroughly disappointed in the end. Read moreGenuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you for sharing your experience with us. We’re glad you enjoyed all the amenities we have to offer at the resort for you and your family. Please accept our most sincere apologies for the circumstances you encountered during your recent stay with us. We take pride in our service and strive to reach perfection so your experience was certainly the exception and not normal. We certainly appreciate the feedback as it is most important to us and helps us to ensure future stays are more comfortable. Ariel
"Nice place to stay, awesome staff"
Only problem we had was with the room the carpet was dirty the kids would crawl around and play and get black from the carpet, and walking around bare foot made your feet black.Genuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa We appreciate and value your feedback regarding your stay at the Westgate Smoky Mountain Resort. The cleanliness of our units is something we take pride in so, it saddens us to hear that your unit did not meet our standards. Rest assured this information will be relayed to the resort manager to avoid any future instances such as this. Our only hope is that this will not hinder your considering Westgate Resorts for future vacations. Thank you again for your valuable feedback, and we look forward to seeing you again soon! Sincerely, Katrina
Everything was wonderful except the service in the dining room. Our server brought salads with dinner, not before, and stood over my husband's shoulder while he was singing the check and leaving a tip. He also had no knowledge of what the bar had to drink. The food was good but the service was not.Genuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you for taking the moment to review our beautiful place. We are pleased to hear that everything was wonderful during your time with us. Your feedback is very much appreciated and will be brought to the attention of the appropriate management team. It would be an honor to provide you with another excellent vacation! Ariel
The room was nice but you could hear the next door people very clearly and loud. It almost sounded like there was no walls between us. If you are looking for privacy and a restful night sleep this is not the place for you!!!!Genuine Expedia guest review
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