"Small timeshare room"
Check in took over 30 minutes while staff checked if "room was clear." We had a small first floor room in the 3000 building. Only one small window in bedroom, very minimal parking at the building compounded by construction going on. It was adequate but certainly high priced and nothing memorable, it was just a room. In the check in lobby, the small […] store, fireplace and game tables, and smokehouse restaurant were nice spaces. Read moreGenuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you for your feedback. We regret to hear that you did not have a memorable experience at Westgate Smoky Mountains Resort. We do offer multiple different room type to accommodate our guestâs needs. Please donât hesitate to inform our front desk if youâre unhappy with your accommodations. They are there to assist you and ensure that you are having a pleasant stay. Itâs great to know you liked our fireplaces, game room, and restaurant. We hope to have another opportunity to exceed your expectations. Sincerely, Annie
"Would only go back for waterpark."
The hotel was ok. Check-in was a complete circus. Our check-in time was at 4pm and they didn't have our room ready until 6pm. They upgraded our room (i guess because of the 2 hour delay - which was nice) but the staff was NOT very friendly or helpful. The room was nice but not very inviting. And its the first hotel i've been to where they don't provide […] complimentary soaps, coffee, etc. Instead they have the "marketplace" where you have to buy everything at a ridiculous price. The only saving grace about this hotel is the awesome waterpark. The kids loved it & I might consider going again for that reason only. Read moreGenuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you for your input. Itâs very unfortunate to hear we werenât able to meet your expectations. Our staff is supposed to provide you with service like no other. What youâve shared in your review falls far below our standards. Your review will be shared with appropriate Resort management for improvement. We certainly provide complimentary toiletries to our guest upon arrival an offer the opportunity to purchase more if needed at our marketplace. Please accept our apologies if this caused any inconvenience during your stay. On the other hand, we are thrilled to hear the kids loved the water park. Our team hopes to see you again in the future. Sincerely, Annie
"Slow to check in"
The check in was terrible with only two clerks working. The room was worth the wait. Location of resort is out of the way.Genuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you for your review. We are happy to hear that you enjoyed your villa and our discrete location. Thank you for staying with us and we look forward to having you back very soon! Annie
"A nice hotel in the mountains."
We had a great time at this hotel. The restaurant was great for breakfast and dinner. The water park was fun for the kids. The location is nice, just outside of town. We will go back.Genuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you for sharing your experience with us. We are very pleased to read that you had a great time at the Westgate Smoky Mountains Resort. Itâs nice to know you enjoyed breakfast at the restaurant, liked our convenient location, and the kids had fun at the Water Park. We hope you come back and visit us soon! Annie
"Disappointed for Christmas"
My mom and I decided to spend our Christmas away this year. I was disappointed by the fact that upon arrival at Westgate we were promised that all services at the resort would be available over the holiday. However, when we tried going to the dining areas they were not open. We couldn't get any of them to answer the phones for take out or delivery. […] The "pets are welcome" policy is very deceiving! I didn't see anywhere on the website or wasn't told at the time of making reservations that there was a NON-REFUNDABLE $175 pet fee on top of the $100 refundable deposit (which is only $75 without a pet). When we checked in the first question they asked was whether we had a pet or not. Then told us about the extra fee. At that point we were there with our dog and didn't have any other choice but to pay. Also, the rooms are much smaller than the pictures on the website show and so are the T.V.s. Location is actually between Gatlinburg and Pigeon Forge, so you have to drive to any activity that is not onsite. Read moreGenuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you for your feedback. We apologize for the challenges you experienced during your vacation. We advise all of our guests and owners to contact us for any question and concerns. Our pet policy is located on our website there is a nonrefundable cleaning fee of $170 and a refundable deposit of $100. If you do not bring a pet our standard security deposit is $50 which is refundable. On the other hand, during holiday season our Restaurants were open as well as the market place. Please don’t hesitate to contact our front desk for operating hours. We hope this experience does not stop you from staying with us in the future. Annie
"Nice family resort"
The resort was beautiful and very nice for families, although not structured for night life if that is what you are looking for!!!!!!!!!!!!Genuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you for your feedback. We are thrilled to read that you thought our resort was beautiful and great for families. Our team awaits your next visit. Sincerely, Annie
We enjoyed our 3 nights + New years eve . The cabins and studio rooms are great. I wish i. The cabins they would put a stove and more kitchen equipment as they have at the studio bigger rooms. Otherwise - amazing plAce, specially with kids.Genuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you for your review. Itâs so exciting to hear you enjoyed your time at Westgate Smoky Mountains Resort. Weâre pleased to know you thought our villas were âgreatâ. Thank you for your suggestions they will be shared with appropriate Resort management. We hope to see you the next time youâre in the Gatlinburg area. Sincerely, Annie
Location is great and the view of the mountain is breathtaking. All of the staff are very friendly and accommodating. There's an indoor waterpark that looks so much fun but we run out of time so many things to do. Great place for a family!!!Genuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you so much for your feedback. We’re so happy to hear you enjoyed our convenient location and “breathtaking” views. As you mentioned, we’re the perfect resort for the entire family to enjoy. We hope you come back and visit us again soon! Sincerely, Idalise
Room was to small for 3 people. No room to open the sofa bed. If you open it no room to walk or can't open the minibar or do anything. Bed and pillows uncomfortable. Staff didn't help with luggage. Breackfast buffet bad and not variety. Tv control remote didn't work. Total disaster.Genuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa We regret that we were not able to provide you with the quality of service you deserve during your recent stay. The issues you experienced are very contrasting to what we stand for and we want to sincerely apologize for the inconvenience that took away from your stay. We always strive to deliver exceptional hospitality and offer quality accommodations to each guest that stays with us. Our resort appreciates your feedback as we are always looking for opportunities to address any areas of improvement and growth opportunities. We sincerely hope to have the chance to welcome you back and we wish you all the best on your future travels. Sincerely, Idalise
The place was stunning, staff was so friendly, room was gorgeous, clean, and cozy. We will be planning a future trip back here!Genuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa We’re so delighted that you found our resort to be stunning. We train our staff to be friendly, helpful, and attentive and it’s absolutely thrilling that you experienced just that! It’s exciting to hear that you are already planning to return; we look forward to seeing you again soon! Sincerely, Idalise
"Only availability for our trip"
While the hotel was rated decent upon check in I had begun to see that I was in for a 'treat'......the check in person was more concerned about the activities of her fellow co-worker than checking me in even after I had made it clear I was in a rush to make the parade. The front desk then 'hands me off' to the bellman who will not release my key until […] he gives me the 'spill' about the hotel, I expressed my disinterest. He then proceeds to forward me to another bellman who will 'show me to my room', well I have enough intellect to follow signs to reach my room, js. Finally upon reaching my room I found it outdated but very clean. The 'highlight' of the stay was that for 2 night I got to hear EVERYTHING that went on outside, or passed by, my room. I could hear the room next door sneeze, the room on the other side proceeded to go in/out until about 1am, the sneezer room proceeded to talk/laugh until about 2am, and one night someone decided to do laundry at 1:30am (its a shared amenity). I really don't hold the other occupants accountable because of paper thin walls. Won't be back. Read moreGenuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you for your review. We apologize about the inconveniences you experienced during your stay. Our staff is there to provide you with excellent service; one of these services includes ensuring that our guests do not have trouble locating their rooms since our resort is bigger than usual. You are certainly more than welcome to advise our staff if you would like to opt out of this option. We also regret that you experienced noise filtration to your unit. We will share this information with our management as we are always looking for areas of improvement. We understand that you don’t want to visit us again and only hope you will reconsider us. Allie
"Nice but pricey"
Nice. The hotel was pretty close to pigeon forge and Gatlinburg. Everything cost extra like the water park. I thought that should be included for the price of the hotel. Beds were comfortable. Didn't think we should need to gather the towels and linens and put them outside the door or empty all of the trash cans for the price we paid. We did enjoy having […] a kitchen since there was no complimentary breakfast. There were 5 of us so having the 2 full beds and pull out couch with two bathrooms and a kitchen came in handy. I will probably go back to the Park Vista on our next visit because the pools and water slide are nice and are included and the trolleys run more regular to pick you up Read moreGenuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa It’s gratifying to hear that you enjoyed everything from our fully equipped amenities and our comfortable beds. Your feedback is greatly appreciated as it lets us know we need to reevaluate our current offerings and services. We hope you will give us another opportunity to serve you when your travels bring you back to the Gatlinburg area. Sincerely, Idalise
"Great stay in the smokies"
Wonderful absolutely wonderful!Genuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you so much for your feedback. We hope to provide you with another wonderful stay again in the future! Sincerely, Lissy
Great Place a little old but still well kept and a great place!Genuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you so much for your honest feedback. We’re so glad you thought our overall resort was great. Please come back and visit us again soon! Sincerely, Idalise
"noisy and no room cleaning"
we had a bad time because we were at first floor and somebody at second floor woke up 5:30AM everyday and started moving furniture, flushing many times and the noise was terrible! We asked for room cleaning and somebody showed up just to collect the trash, when I complained; they said "it is our service! " wow just like that... the water park was not […] included... not worthy for the price... Read moreGenuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa We appreciate your comments. Westgate Smoky Mountains Resort and Spa has a strict quiet hour policy from 11:00 pm to 6:00 am. We advise our guest to let our security know about any disturbances occurring in regards to noise level; we certainly want to assure you are enjoying your stay. Since we are a timeshare resort our cleaning schedule works a little different, unlike a hotel we do not offer daily room cleaning but we are more than happy to assist you with anything specific you might need. We appreciate this opportunity to improve, and will work to exceed your expectations on your next visit. Allie
"Better for families"
NOT a romantic getaway. Shower and fireplace was nice. A little pricey for a room view of construction. You cannot pick your room location. Neighbors were loud and partying for 3 of the 4 nights. Dishes were dirty. Tv's could be bigger. No wifi- major disappointment!Genuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you for your input. Westgate Smoky Mountains Resort and Spa offers different activities for everyone. While the Wild Bear Falls Indoor Waterpark is something to enjoy with the family we also have the Serenity Spa which caters to our older guests. Regarding issues with disturbances we sincerely apologize. We are very strict when it comes to this type of matter since our main goal is your outmost satisfaction. We do implement our quiet hours which our guests are required to follow; they are from 11:00 pm to 6:00 am and we advise our guests to contact security for any issues. We also do offer Wi-Fi services throughout our property for our guest convenience. We certainly hope you will give us another opportunity to exceed your expectations. Allie
"overpriced for what you get"
No room refresh, thin walls, dated facilities; stay elsewhere unless you'll be using the water parkGenuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa We appreciate your input. We regret that your stay with us was not satisfactory. We will share this information with our management as we are always looking for areas of improvement. We hope you will give us another chance to exceed your expectations. Allie
"Nice hotel! Close to attractions!"
Nice place, friendly staff! The only negative is the room was hot. We had to sleep with the window cracked to let the cold air in.Genuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa We appreciate your comments. We are glad you had a good time with us. We certainly apologize about the issues you had with your AC. Any technical issues should be discussed with our maintenance team to ensure that they are being taken care of. Guest satisfaction is extremely important to us and we love to have you as our guest again soon. Allie
Good. Walls are thin so crying babies or loud talkers are annoying. Due to location you have to drive into Gatlinburg which is more money.Genuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you so much for your feedback. It’s great you enjoyed our property and facilities. We apologize if you experience noise during your stay. We definitely advise our guests to let our staff know immediately of issues like this as we do provide quiet hours during the hours of 10:00pm to 6:00am. We hope you come back and provide you with a more relaxing stay in the future. Sincerely, Idalise
"Nice place, but keep your wallet handy!"
Decent place, but a bit money-grubbing. The water park is pricey, and an adult is required to be in the water with kids 10 and under at all times. My 8 yr old is a fish with way more energy than me, so that was a problem, especially since I didn't plan on swimming or paying for myself. Nowhere to sit either since people's stuff was on all the chairs […] because the $10 rental lockers remain locked. Arcade was way over-priced, and prize games are no-win by design. No late check-out. On-site store was well stocked with basics, which was convenient. Read moreGenuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you for your review. We apologize if you felt like the value for the price paid was not what you expected. The Wild Bear Falls Indoor waterpark is an attraction open to the public, therefore there is an admission fee for it. Since it is very popular it can be busy throughout the day. We hope this does not prevent you from visiting us again. Allie
"Great Smokey Mountain Getaway"
We love Westgate Resort ,had a wonderful stayGenuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you. It is great knowing you had a wonderful stay at our beautiful Westgate Smoky Mountains Resort and Spa. The next time you’re in town; we would love to exceed your expectations once again. Allie
"Beautiful,clean and very courteous staff"
No complaints at all. One of the finest places that I have ever stayed.Genuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you for your kind words. It's really gratifying for us knowing we were able to exceeds our guests expectations. We strive in providing memorable vacation experience and it will be our pleasure to have you come back to visit us soon. Allie
The resort is beautiful and our room was very charming. Separate bedroom/ living room worked out great as my husband is an early riser. LOVED the fireplace (we went in November and had chilly mornings). Very charming room and had everything we needed.Genuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa We appreciate you taking a moment to review the Westgate Smoky Mountains Resort and Spa. Our beautiful resort certainly offers commodity to all of our guests. It pleases us knowing that your villa had everything you needed to enjoy your stay and that you were able to enjoy the fireplace, it certainly comes in handy for those chilly mornings. Thank you for staying with us and we look forward to having you back very soon. Allie
"Quick family vacation"
This resort has everything!! Close to Gatlinburg and pied vino Forge! Shuttles and Trollys to help you get around!! I would recommend this report to anyone!!!Genuine Expedia guest review
The room was fine, and even surprised us to find a FP & oversized whirlpool tub. Spacious...so all that was more than we expected. Couple of things about the room, carpet in Bedroom where carpet meets the tile was unraveling, looked pretty worn. The only other unpleasant couple of incidences was the neighbors upstairs were extremely loud...their chairs […] scraped across the tile, they walked heavy, they dropped stuff...extremely loud & rude coming & leaving their space. Don';t know if there could be away to have had more "quieting/insulation" between floors. The 1 thing that could have been a disaster, but the gentleman at the front desk when we checked in, fixed it right away...they didn't have our reservation from Expedia. Had this been a very busy time of season (even though it sure seemed packed) that could have been a mess. So whoever or whatever is in charge of insuring reservations are secure, someone may need to check on that one. For the most part we had a nice stay & the employees were very nice. Read moreGenuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you for sharing your experience with us. We are glad knowing your villa was more than you expected. Making sure are guest enjoy their stay to the fullest is extremely important to us; we certainly don't tolerate disturbances especially from one guest to another. We always suggest contacting our security or front desk in regards to any noise complaints to assure they get taken care of immediately. We appreciate you choosing us for your stay and hope you provide us with the pleasure again in the future. Allie
"A great resort, but many hidden costs..."
It was nice; however, the resort is overpriced. As a paying customer, my kids should have been allowed to use the Water Park free of charge. *Beware; it is $18.00 a person!!! Try and tell your kiddos no, when the "super nice, super big" Water Park is right in the front of the resort!Genuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you for sharing your honest response. We’re glad you found our resort to be nice. Please know we’re always taking our guest’s suggestions into consideration. We continue to always update our guests of any upcoming promotions regarding our rooms and other amenities within the property. We hope you allow us the opportunity to exceed your expectations in the future. Sincerely, Idalise
"Beautiful location - Louder than I expected it wou"
Beautiful location - Louder than I expected it would be Be ready to pay tax on top of the hotel.com priceGenuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa Thank your for your review. It's great you found our location beautiful. Since it is a busy property all year around we can sometimes experience noise. However, if you feel like there is anything disturbing your stay we urge you to contact our security staff for assistance. There is no additional taxes to pay at check in but, there is a nightly resort fee for our guests that must be paid at that time. We’re glad you chose us and hope you will visit again. Allie
Upon arrival the guest services associates made the resort seem extremely appealing talking about the waterpark, and nightly get togethers. The room appeared very nice. Once settled in we found a dead roach stuck to the "clean" bathroom mat, dried contacts from the previous guest on the kitchen counter and the garbage disposal had a very bad smell coming […] from it. The bed was not comfortable either. After reading the broshures we were given I found there were extra charges if hotel guest want to use the waterpark or partake in any other activity on property. I will not be back nor would I recomend this place to friends or family. Read moreGenuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you for your feedback. We are so sorry that you experienced these issues with cleanliness of your room. Our housekeeping team is there to ensure that each room is spotless and ready for our guest’s arrival. Customer satisfaction is our main concern. We have taken note of this issue and will let the resorts housekeeping manager know. We hope to have another opportunity to exceed your expectations. Allie
It was cute, but I wasnt aware the indoor Waterpark was $18/person extra. They told me the free outdoor pools were heated but it was 37 degrees out when we got there. Yeah, no thanks. We had a third floor walk up, and it was like being in grandma's loft. But it was clean, and the people were friendly. I don't recommend the restaurant though. The $25 […] steak was mostly gristle and when I complained to the manager he just blamed it on the cut. So I had a $25 monkey dish of mac and cheese. Oh well. Read moreGenuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you for your feedback. Westgate Smoky Mountains Resort and Spa is one of our most popular destinations. Since our waterpark is open to the public there is an additional cost for entrance; this fee is on our website as well as the waterpark website. We do offer the heated pools all year around but certainly understand that sometimes weather can be challenging. We are glad that our your unit was clean and that our staff was very friendly during your visit. We hope to see you again soon. Allie
Everything we expected and more. Beautiful Room, very clean and higher end amenities.Genuine Expedia guest review
This has been our 4th time staying at this resort. We never had any issues however this time was just a stopping point wish seemed to one of the wise this road trip. The reasoning behind this is due to all of the noise. Seemed that the main building with the studios weren't built with any attempt to weed out noise. So for the money of a one night trip […] was not with it at all! Read moreGenuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you for sharing your response. We’re sorry that you experienced disturbance during your stay. We certainly advise our guests to let our staff know immediately when they experience noise as we do provide quiet hours between 10:00pm to 6:00am. We hope this will not be your last stay with us and hope to provide you with a relaxing stay in the future. Sincerely, Idalise
"Lots of plusses"
Away from the traffic, lights, & crowds of Gatlinburg. Very convenient access to Gatlinburg Bypass to reach Great Smoky Mountains National Park. Park's Welcome Center is nearby. Very comfortable king bed. No noise from surrounding rooms. Woods come right up to the balcony.Genuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you for your feedback. It’s great you enjoyed our convenient location and comfortable beds. We look forward to seeing you again soon! Sincerely, Idalise
"Worst place in The Smokeys!!!"
I travel a lot, and have stayed at several other hotels & resorts, throughout the years. This was the worst experience ive ever had. They border false advertisement. Its not a convienient set up. No basic room ammeneties. Poor customer service. Mold & hair in bathroom. I asked to soeak to a manager and was denied access. It is a time share resort, so […] im sure the "owners" have may better rooms. Ours was advertised with views of the mountains, and they put us in a congested room, lower level; ie:basement. Read moreGenuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa We value and appreciate all our guests and owners. We regret to hear that you had a less than desirable stay. Please know that we take cleanliness very serious at our resort and the issues you mentioned is very contrasting to what we stand for. Our staff is trained to expedite any of our guests concerns during their stay. None the less, we appreciate you giving us a try and assure you we will use your feedback in a positive, proactive manner moving forward. Sincerely, Idalise
"Nice looking hotel with thin walls"
Hotel looks very nice and clean. Rooms are huge. In great condition. But the room sound proof is very bad. We can hear loud noises from our neighbor. If not for the noise, this hotel would be great.Genuine Expedia guest review
"Very nice hotel and city for a family getaway"
Spent a family weekend there in mid October. We had booked a "One Bedroom Deluxe King Bed Villa" and that was very nice with an open kitchen and living room area, a separate bedroom and a nice bathroom. Living room had a gas fireplace, a large TV and a separate dining area. There was also a small balcony. The hotel itself has a fairly nice restaurant […] although it seemed very small compared to the number of rooms and villas in the hotel. We had to wait for a table overtime we went there. The hotel also had a water play land which was very nice. All in all a very good place to stay. We will for sure come back. Read moreGenuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa We appreciate you giving us your feedback. It’s great you enjoyed our rooms and accommodations. We definitely strive to provide everything our guests may need right on property. Please know we provide a variety of room types for your needs. We look forward to seeing you again soon. Sincerely, Idalise
"Not worth it."
Studio villa was too small ,no room cleaning service.Genuine Expedia guest review
"No view, you have to ask. Water park is not includ"
Beautiful location. A little scary to cross the road to get to the resort.Genuine Expedia guest review
Everything was wonderful except the bedding I thought was sub-standard. Cheap bedding and not that comfortable. Mattress was substandard and the pillows and bedding was cheap. I am sure if you improved on that your establishment would be excellent hands down. The bed and the lined makes the difference between very good to excellent. I am sure if you […] included better sleeping accommedation this would be outstanding. I like to lay in luxury as well as live in it. Bedding makes a lot of difference. I stayed at the Marriot and I love the bed so much I didn't want to get up. Simply spectacular. Read moreGenuine Expedia guest review
My family enjoyed our stay, it was nice the hotel room had a lot of space to move around. It completely was a home from home,we had our own kitchen for cooking. Around the patio, the surrounding view was amazing . Everybody loved the feeling of the breezes, and the vivid color the leaves on the trees had on them. We had a wonderful stay at the hote […] l. Read moreGenuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you so much for sharing your experience. It’s fantastic to hear you enjoyed so many things about Westgate Smoky Mountain Resort and Spa. Please come back and visit us again soon! Sincerely, Idalise
"Dont waste ur time"
Beds succks save ur money and go somewhere cheaper where u can enjoy all the hotels stuff withoutvpaying so muchGenuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa We’re sorry with the issues you experience. Please know our staff is there to accommodate our guests and we certainly advise them to let them know immediately of any issues. We sincerely hope to have the chance to welcome you back and we wish you all the best on your future travels. Sincerely, Idalise
Great family oriented place. Fast and easy check in. Excellent amenities and a fabulous Waterpark for the kids. Can't wait to go back.Genuine Expedia guest review
"Water park not included..."
Rooms are nothing like the pictures. Walls were paper thin, and out of date. All of the amenities are mediocre in quality and high priced. Would not recommend. Stay at wolf lodge where the water park is included.Genuine Expedia guest review
"Unbelievable customer service."
When I booked this hotel the night before our stay, I was expecting a nice hotel in Gatlinburg. What we found when we got there and checked in was the best customer service we have ever had at any hotel we have ever stayed in. From the minute my husband dropped ,me off at the door, to the first employee that greeted me when I stepped in to the hotel, […] I knew we were going to enjoy our stay. I am disabled and the desk clerk arranged for a different room in a close building without my having to ask for anything special. They have a employee accompany you to your room, unload your baggage and walk you to your room and show you everything that it offers, and to check and make sure that everything was stocked well. Such comfortable room amenities. Wonderful restaurants on site and 24 hour staff to make sure your stay is enjoyable and that they are just a call away if you desire anything. We will definitely be back to this fantastic lodge. Well worth the money. Read moreGenuine Expedia guest review
Good locationGenuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you so much for your review. We hope to see you again soon! Sincerely, Idalise
"Beautiful Hotel Resort with a Beautiful View"
My husband and I booked this Resort and Spa for a little vacation and honeymoon that we never had together. When I booked our room I had booked a Studio Villa. Being my first time ever visiting Gatlinburg and I was so excited on going on a new adventure with my husband. When we checked in we asked the very nice lady at the front desk if there were any […] upgrades we could do. She looked at us in amaze and said you already have a Deluxe One bedroom Cabin! My husband and I were so excited! We were escorted to our room and the gentleman that helped us with our luggage and showed us everything in our amazing and beautiful room was very nice and informational. We were in such amazement of how clean and beautiful our room was. We walked out on our balcony and we had an amazing view of the Smokey Mountains! It was Beautiful! waking up every morning to that was amazing. Our first night there we ate at the Grill and Pub they have on sight and that was a lot of fun! We even went back for a night cap after spending the day in downtown Gatlinburg and met some very nice people. We did not want to go home! I cannot wait to plan my next visit to Gatlinburg and for sure will be staying again at Westgate Resort and Spa. Read moreGenuine Expedia guest review
Perfect for children!!! We loved it so much...we booked it again for the next weekend! There is a heated indoor waterpark for winter months, arcade and playground! You get the cabin feel with hotel style service! We LOVED it! GREAT views! Located in between Pigeon Forge and Gatlinburg!Genuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa We are beyond thrilled when our guests have a fantastic experience with us here at Westgate Smoky Mountains Resort and Spa. Making memorable vacation experiences is what we do best and it pleases us knowing you will be back to our Wild Bear Falls Indoor Waterpark so soon. It would be an honor to provide you with another excellent vacation! Allie
"Nice location but will never stay here again"
The front desk staff were extremely unhelpful and rude. First they could not find our reservation and would not call hotels.com to remedy the situation - we needed to call ourselves and told us it wasn't their problem. Second we had 2 nights booked but they checked us out before our second night. As well, our fireplace did not work in the room even […] after the service guy spent 45 minutes "fixing" it. The wifi did not work in our room and had to go to the main lodge to access it. Our bathroom had black mold surrounding the bathtub and all through the shower hose. This was not the memorable experience we were hoping for on our honeymoon. Read moreGenuine Hotels.com guest review
"FRONT DESK HELP RUDE!"
Upon arriving for a weekend couple getaway, we were greeted at the door. We all walked in and greeted a RUDE lady. From the start I knew she was going to turn my day bad; she pretty much made me feel completely dumb and ruined my day in an instance. We called ahead to get close rooms with our friends, turns out that wasn't going to happen. She upgraded […] them and "said" woman rubbed it in my husband and my face that they were getting the better room. That wasn't the issue, the issue was how she acted about it. Very CLASSLESS and mean. Upon arriving to our room it was VERY small--not like the pictures. Clean, but small. If you were to blink you'd miss it. The resort itself was AMAZING. So much to do. Other workers were very pleasant and made the stay easy and nice. I would definitely remove the lady from the front desk and talk to her about her attitude. Had I not already paid ahead, I would have walked right back out and went home. Read moreGenuine Expedia guest review
"first trip to the area"
My wife and I were so taken by the Resort and Spa that we have already told our family that this will be a road trip for everyone, including our grand kids!Genuine Expedia guest review
"Great hotel, great location"
Great hotel, great location. Some rooms have amazing views (some not), rooms are clean, nice and pleasant (suits)Genuine Expedia guest review
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