All hotels in Gatlinburg, Tennessee, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here
915 Westgate Resort Road, Gatlinburg, TN, 37738, United States of America, ‏‎800-491-6126
Best Price GuaranteeBest Price Guarantee on hotel bookings. If you find a better price on exactly the same stay elsewhere we’ll match it
3.8 / 5Good

Score breakdown (from 895 reviews)

Average rating for:

  • Cleanliness
    4.2
  • Service
    3.9
  • Comfort
    4.0
  • Condition
    4.1
  • Neighborhood
    4.4
5.0 / 5Outstanding
"Westgate Gatlinburg"
Nice place and stay. Would have been nice to have been given a room with a view. Room was in lower level facing parking lot
Genuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa
We value and appreciate your response. It’s fantastic to hear you found our resort to be to your liking. We’re glad you enjoyed our location as we’re just minutes away from attractions. We hope you come back and visit us again soon! Sincerely, Idalise
Other trip May 20, 2015
Len
US
4.0 / 5Excellent
"Beautiful views and rooms but no parking spaces"
Parking is terrible. 2 to 4 spaces per 12 rooms. You may park a mile away and have to walk or take a bus tram. Just don't be in a hurry to come and go.
Genuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa
Thank you for taking the moment to evaluate the Westgate Smoky Mountain Resort. We were sorry to learn of your dissatisfaction with the parking at our resort. There is a complimentary shuttle that will pick up and drop off guests all over the property. This helps by allowing guests to leave their vehicles parked at their building and simply taking the shuttle to the water park as well as other great on-site amenities. We have guests that return to stay over and over again because our amenities and exceptional customer service far outweigh any minor issues with parking. We sincerely hope you will be one of them! Sincerely, Anja
Other trip May 19, 2015
A Traveler
US
3.0 / 5Good
"Almost"
We had a lovely time, mostly. The first night we were there, the computers had crashed so none of the amenity services were available. The second day, we called the smokehouse to order ribs and they were completely sold out. At 7 pm. We understand that the lodge has many guests but it is odd when the restaurant named after a smokehouse for its ribs and pulled pork run out. Our room was nice and clean and cozy, but we were placed in a bottom floor room in a building built into a hill. The result was that we only had one window and it was in the bedroom. It very much felt like being in a basement apartment. The walls were thin and we were disturbed by the amount of noise coming through the walls and ceiling. The Location can't be beat. The views are spectacular. If you have a window or balcony to see it.
Genuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa
Thank you for your fair feedback. We are happy to hear that you enjoyed our “spectacular views”, convenient location, and you’re clean accommodations. We do our best to make sure that our guest enjoy peace and quiet -- but sometimes, not all guests are ready to settle down and that makes it noisy for everyone. If you experience disturbance during our quiet hours of 10pm-6am please don’t hesitate to inform our staff as they will be more than happy to assist. We deeply apologize for the disappointment you may have experienced at our Westgate Smokehouse Grill. Running out of pulled pork and ribs is certainly rare. Thank you for bringing this to our attention; your comments will be shared with appropriate resort management. We’re glad you chose us and hope you will visit again. Sincerely, Annie
2 night romance trip May 15, 2015
Sarah
US
5.0 / 5Outstanding
"great clean hotel for the money"
We were at the hotel for 3 nights. the room was clean and comfortable. the location is great, as there is a trolley stop next to the hotel that can take you to Gatlinburg, so you dont have to pay 8$ parking at the city. The hotel staff was very helpful and nice. they always asked us if we were comfortable and if we needed anything- very happy with their service. Only bad thing was the toilet flush, it was very loud, a thte toilet at our room and I could hear the flush from neighboring rooms as well. Annoying at night. If this was not the case, this hotel would have got all 5 stars from us.
Genuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa
Thank you for you feedback. It’s nice to know that you enjoyed our convenient location, comfortable/ clean accommodations, and the helpful service you received from our staff. We apologize for the disturbance you experienced from the toilet. Your comments will be shared with appropriate resort management as this helps us to improve. We are pleased to know you enjoyed yourself and look forward to seeing you again. Sincerely, Annie
3 night family trip May 13, 2015
sandipan
US
5.0 / 5Outstanding
"will come back"
Very cozy. staffs were kind. many attractions around. only complain is you share the main door with your neighbor guests.
Genuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa
Thank you very much for your review. It’s nice to know that you found our resort to be cozy with kind staff and a convenient location to area attractions. We offer multiple room types to accommodate large families so some of our units have connecting rooms. We’re sorry if this caused any inconvenience during your stay. We’re glad you chose us and hope you will visit again. Annie
1 night romance trip May 7, 2015
A Traveler
US
5.0 / 5Outstanding
"fun resort"
Very nice and clean resortl. The water park was a great place for the kids to play.
Genuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa
Thank you for your review. We are very pleased to hear that you enjoyed our clean resort and the kids liked Wild Bear Falls Water Park. Hopefully, you will be able to come back and visit us again very soon. Annie
3 night family trip May 7, 2015
A Traveler
US
3.0 / 5Good
It's a nice place but the restaurant close so early.
Genuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa
We’re so thrilled you enjoyed our resort. Please know our restaurant hours are subject to change depending on the event or day. We hope you come back and allow us to exceed your expectations in the future. Sincerely, Idalise
Other trip May 12, 2015
A Traveler
US
3.0 / 5Good
"Some problems and annoyances, but overall 7/10"
Cold food at breakfast with no refund or apology, neighbors doing laundry at 12:30 a.m. with no signs with laundry cut off times, front desk told us the wrong place to sit in order to catch the trolley in to town, and the arcade for kids is just plain a waste of time and money, much better one in town at the space needle. Many small annoyances and issues, but overall the resort is well kept and beautiful. Still things that they could work on though. Give the stay a 7/10. Also, trying to find the resort could be easier. There are no signs directing you there. Drove past the entrance twice without knowing it and had to stop and ask the welcome center how to get there.
Genuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa
Thank you for your honest feedback. We are delighted to hear that you enjoyed our grounds and thought our resort was beautiful. Please accept our most sincere apologies for the circumstances you encountered during your recent stay with us. We take pride in our service and strive to reach perfection so your experience was certainly the exception and not normal. We certainly appreciate the feedback as it is most important to us and helps us to ensure future stays are more comfortable. Annie
3 night family trip May 3, 2015
Ryan
US
4.0 / 5Excellent
"Glad it was only one night in the room."
The room was amazing however we had ants. When I tried to give my kids a shower the water wouldnt get hot so I went to call the desk dialing 1234 like they had told me but the phones didnt work so I had to call the front dest from my cell for someone to come check on everything. But the waterpark and everything else was amazing and will go back one day for the spa.
Genuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa
We truly appreciate your feedback and are sorry for the challenges you experienced during your stay. Your comments will be shared regarding our phone lines as they should be available at all times. We are glad you were able to get in contact with our front desk staff to get your issues solved. It pleases us to know that you enjoyed our Water Park and your overall stay. We can’t for you to return so you can experience our relaxing spa. Sincerely, Annie
1 night family trip May 8, 2015
Briana
US
4.0 / 5Excellent
"Nice hotel not so mice staff"
Hotel was nice, rooms were clean. Hotel staff not so nice. Bad check in experience. The water park was free for guests but we were asked to pay the 18 dollars fee to use it. Rude parking lot staff.
Genuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa
Thank you for sharing your comments regarding our resort. We’re so happy you enjoyed our property as well as our rooms. Allow us to apologize if a staff member was less than pleasant and if you had issues during check in. Please know that there is a fee to utilize the waterpark if you are a guest. We hope you come back and allow us to provide you with a more relaxing stay in the future. Sincerely, Lissy
Other trip May 10, 2015
Martin
US
5.0 / 5Outstanding
"Family Easter Break"
Lodging was very attractive and comfortable. Check in and out was quick and problem free. Our teen Grandkids really enjoyed the brief time we were there. Beautiful location to stay.
Genuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa
Thank you so much for your review. We are thrilled you enjoyed your stay with us. It is great you experienced a smooth check in and check out process. We hope to see you again soon! Sincerely, Lissy
2 night family trip Apr 3, 2015
Patricia
US
4.0 / 5Excellent
Over all we enjoyed our stay! Some of the food needs some improvement, like the burgers. Loved the ribs! We enjoyed our self.
Genuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa
We appreciate your comments and suggestions. Please know we’re always looking for ways to provide a more enjoyable stay for all our guests and owners. We hope you come back and visit us again soon! Sincerely, Idalise
Other trip May 6, 2015
A Traveler
US
5.0 / 5Outstanding
"West gate gatlinburg"
Nicest resort in gatlinburg and very affordable.
Genuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa
We appreciate your honest words about Westgate Smoky Mountains Resort & Spa and can’t wait to provide you with many more memorable stays. Annie
2 night romance trip May 1, 2015
jeffery A.
US
3.0 / 5Good
"In the mountains"
Check in very slow! Got there around 4:30 ,the girl greeting us told us after standing in line for hour and not moving that we might go get a bite and come back around 7 . That there shouldn't be line. There was still a long line when we got back. She move us to the vip line. 3 people ahead us and took hour to check in. Got our room around 9. The room had a tear in the carpet and I step on a carpet tack. Turn covers over and found hair on the sheets. Housekeeping came change the sheets. The manager the next morning did move us to different room. much nicer.
Genuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa
Thank you for sharing your experience with us. We apologize for the wait you had at check-in. We understand that your time is valuable and we will continue to work with our team to perfect a smoother check-in process. We regret to hear of the issues in your unit, but we were relieved that our housekeeping team and front desk manager were able to resolve the problems for you and get you back on track to having a great vacation in the Great Smoky Mountains! Sincerely, Anja
Other trip May 4, 2015
sandy
US
1.0 / 5Poor
"Front desk help needs work"
We had to wait in line for close to two hours to just check in. This was despite the fact that I registered online ahead of time. The front desk was very inefficient. They also charged 20 extra dollars in fees that I was not ready for.
Genuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa
Thank you for your review. Please accept our apologies if you felt the check in process were too long, especially after a long journey. We appreciate your comments, as it helps us identify areas in which we can improve. We hope to have another chance to provide you with a wonderful stay. Sincerely, Annie
1 night romance trip May 1, 2015
A Traveler
US
4.0 / 5Excellent
"Excellent resort!!"
Great place for a quick getaway... Staff is amazingly nice!! Will stay there again!!!
Genuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa
We are happy to hear you choose to stay with us for your quick getaway. We look forward to seeing you again soon! Sincerely, Lissy
5 night family trip Apr 22, 2015
Jason
US
5.0 / 5Outstanding
"Awsome place to stay!"
The Room was clean! Bed where a little more firm then I like and had my lower back hurting a bit! Indoor water park was great! My husband road the slides a dozen times! My 3 year old enjoyed herself! Smoke House Resturant food was really good! Staff were very friendly and helpful!!! We will be returning!!!!
Genuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa
Thank you so much for your feedback. We are thrilled to hear you enjoyed our unit and were able to visit the Smokehouse Grill. It is unfortunate to hear that the bed was not to your liking. Please know we are always looking to provide a more comforting stay for all guests. It would be an honor to provide you with another excellent vacation! Sincerely, Lissy
2 night family trip Apr 18, 2015
Leslie
US
5.0 / 5Outstanding
"I will be back!!!!"
i will stay there again!!!! From the time I pulled in till the time I left it was a great experience. Friendly staff, great place to stay and close to everything. Everyone should take a page out of West Hate playbook.
Genuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa
Thank you so much for visiting our resort. We feel honored you will be return. It is nice to know you found our staff to be friendly and you enjoyed our convenient location. We hope to see you again soon! Sincerely, Lissy
1 night trip Apr 25, 2015
Terry
US
5.0 / 5Outstanding
"Awesome!!"
Westgate was awesome. I plan to stay there every time I visit the area!
Genuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa
Thank you for sharing your kind words. We are glad you enjoyed our resort. We look forward to providing you with many vacation memories to come! Sincerely, Lissy
1 night romance trip Apr 25, 2015
Keisha
US
3.0 / 5Good
"Nice but noisy"
The room and location were nice but there was constant noise at all hours. We could hear those in the room above walking amongst other things and the next room's toilet flushing.
Genuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa
Thank you so much for your feedback. We are glad you enjoyed our unit and location. It is unfortunate to hear you experienced disturbance throughout your stay. Please know we have security on property twenty-four hours a day to assistance our guests with issues like this. We hope you come back and visit us again soon! Sincerely, Lissy
2 night romance trip Apr 24, 2015
Matthew
US
5.0 / 5Outstanding
"Beautiful view of the mountains from our room!"
When we first arrived at the Westgate, we were greeted by several staff members. Our check in was seamless and we were even given a free upgrade to a room with a beautiful view of the Smokey Mountains. Everything was clean and very comfortable. Our resort was not far from all the attractions of Gatlinburg.
Genuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa
Thank you so much for sharing your feedback. It’s great our staff was able to upgrade you to another unit and you enjoyed the mountain views. We’re glad you enjoyed our location as well. We hope to see you again soon! Sincerely, Idalise
Other trip Apr 28, 2015
Arica
US
5.0 / 5Outstanding
"Very nice Resort; staff was super friendly!"
Has a trolley stop @entrance only 50 cents to get to Gatlinburg; (parking is crazy $8 and traffic is bad) Take the trolley; resort is awesome; security is on it!
Genuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa
Thank you so much for your review. We’re so thrilled you enjoyed your overall stay with us. Please come back and visit us again soon! Sincerely, Idalise
Other trip Apr 28, 2015
A Traveler
US
4.0 / 5Excellent
"Very clean and comfortable. Thin walls,added fees"
Upon check in we were charged an extra $20 a day fee for wifi usage, fitness facility, and use of the outdoor pool. On top of a $50 deposit, none of which were stated on the website we purchased from. We didn't even use any of the above amenities. The waterpark is also not included in your stay like some of the others (Great Wolf Lodge). It was about $60 dollars for us and our 4yo. The staff were very helpful as the rooms were super clean!!! Mattress was also comfortable but the walls are paper thin. You can hear each time your neighbor opens a door or laughs loud. The pool is open later so if you have small children ask for a room further away. Even though we had a few issues I would stay again for the location and cleanliness.
Genuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa
Thank you so much for your response. We’re so happy you enjoyed our room amenities along with our comfortable mattress and clean rooms. Allow us to apologize if you were not informed of the resort fees; this information is also on all guest confirmation letters as well as our resort website. We sincerely hope to have the chance to welcome you back and we wish you all the best on your future travels. Best Regards, Lissy
Other trip Apr 27, 2015
A Traveler
US
5.0 / 5Outstanding
"Nice hotel for relaxing with friends"
I booked this hotel for my friend and I to have a mother/daughter weekend with our grown daughters. The hotel staff was exceptional from check-in to the bellman to shuttle driver and check-out. When we arrived we checked in and the bellman escorted us up the hill to our room. He checked to make sure our keys worked and when we saw that there was only one king bed, after I had reserved a 2 bedroom villa, he promptly called the front desk. However, we had read the check-in paperwork wrong and our key opened another door which had the second bedroom. The rooms were very clean and spacious and the kitchen had everything you could possibly need for your stay, minus food. There were plenty of towels in the bathrooms and the view of the mountains was amazing. The fireplace was a beautiful addition, but it was too warm for that. The televisions were great but we were not really interested in watching them. The shuttle service is a great extra which we used to go to the Mason Jar Lounge. We did not even have to call because it came through every little bit to see if someone wanted to go down the hill. I loved this resort. It would be great for families with younger children as well. I do think there needs to be more parking per building. We had to park far away from our car each night and the morning we left a truck was parked in the striped area and we could not get our luggage carrier off the sidewalk. Security should enforce those areas better.
Genuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa
Thank you for sharing your experience with us. It is always a delight to hear this kind of feedback from our guests. We are always pleased to hear when our beautiful facilities and our courteous staff were able to provide you with an excellent vacation. We will use your valuable feedback regarding the parking as an opportunity to improve the quality of our resort. We look forward to seeing you, your friends, and family again! Sincerely, Anja
Other trip Apr 27, 2015
Marsha
US
3.0 / 5Good
"Nice but needs some improvements"
The complex is nice, but they need to improve the check-in and leaving process. When checking in, it took about 1/2 hr to 45 minutes and they really were not busy. When leaving they stopped every card to get their parking permit which backed traffic up quit a bit. My wife was driving, I hop out of the car and went to the office to check out and was able to get back to my car before we were passed the guard station that was asking for the parking permits.
Genuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa
Thank you for noticing the condition of our resort, we take great pride in keeping it in the best condition for you, our guest, to enjoy. We understand your frustration with the wait to have parking permits checked. We have been experiencing some issues with guests not being able to find parking so we are trying to make sure everyone is being directed to the appropriate spots. We do apologize though for the inconvenience. We are sorry if you felt the wait time to check-in was too long, but relieved your check-out was a much quicker process. Thank you again for visiting the Westgate Smoky Mountain Resort. We invite you to stay with us again the next time you plan to be in Gatlinburg. Sincerely, Anja
Other trip Apr 27, 2015
Mike
US
4.0 / 5Excellent
"Better Than a Marriot"
Lite was out in the bathroom and no large towels. Room service correct immediately. Room was very clean and the full kitchen works great on a budget.
Genuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa
Thank you for sharing your response. It is great to hear our staff was able to rectify your concerns immediately. We are glad you enjoyed our full size kitchen. Please come back and visit us again soon! Sincerely, Lissy
3 night romance trip Apr 17, 2015
Matt
US
2.0 / 5Fair
"Low quality hotel which charged for everything"
The rooms looked nice from the pictures but when we got there the couches were pleather, the mattress was terrible & the hot water ran out every time we tried to fill up the jacuzzi tub before the water got to the jets.
Genuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa
Please accept our most sincere apologies for the circumstances you encountered during your recent stay with us. We take pride in our service and strive to reach perfection so your experience was certainly the exception and not normal. In the future, please don’t hesitate to contact our staff to address these concerns while in house so they can take necessary measures to make your stay a more comfortable one. We certainly appreciate the feedback as it is most important to us and helps us to ensure future stays are more comfortable. It is our hope to have another opportunity to exceed your expectations. Sincerely, Annie
Other trip Apr 25, 2015
jess
US
3.0 / 5Good
"nice resort,clean room,friendly staff"
There was a nice place to stay, but the studio room very little privacy and there a washer dryer right out side your door. Neighbors washed laundry late into the night and morning. The location is great your close to gatlinburg but not right on the strip.
Genuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa
Thank you for your review. We deeply apologize for the issues you experienced during your stay. Please don’t hesitate to contact our staff to address these concerns while in house so they can take necessary measures to make your stay a more comfortable one. On a positive note, Its pleasing to know that you had an overall good stay and enjoyed our convenient location to area attractions. We’re glad you chose us and hope you will visit again. Sincerely, Annie
Other trip Apr 25, 2015
A Traveler
US
4.0 / 5Excellent
"Location to park"
I enjoyed the location the most. The room was very big and spacious. I didnt like that I had to hear a small sales pitch before I even could get to my room. I thought I was just renting a room not getting a sales talk. They offered a free breakfast if you listened to them for 90min and toured the property. We didnt do that because we had other things to do with our time. If I had known via Expedia this would have been a time-share type buy in place I wouldnt have stayed here. That being said, there was a car show that weekend and everything was booked everywhere else and this was one of the only places still available.
Genuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa
Thank you for your comments. Although we are a timeshare resort participating in our tour is purely voluntary. However, for opting to do so we do offer incentives such as breakfast, discount tickets and more. We are happy to hear that you enjoyed our convenient location and spacious accommodations. We appreciate you choosing us for your stay and hope you provide us with the pleasure again in the future! Sincerely, Annie
Other trip Apr 24, 2015
A Traveler
US
4.0 / 5Excellent
"Beautiful Resort right in the Mountains......"
We had never been to the mountains so this was a brand new experience for my husband and I. Overall our experience was excellent. From the resort staff to the location everything exceeded our expectations. The bell staff member (Mike) who took us up to our villa was exceptional. The only disappointing thing was that this was a timeshare. We told them originally that we already owned one and were not interested, but they promised some great gifts if we just did the 90 minute tour. We agreed (and they DID give us everything they promised!) and did the tour. However, the 90 minute tour turned out to be a 4 hour tour! Our salesperson (Jonathan Smith) was awesome and did make it fun but we had no idea it would waste our entire first full morning there. If we had to do it again we would pay the deposit fee and avoid the tour. My suggestion, unless you have NO intentions on purchasing a timeshare, just give them the $20.00 deposit and call it a day! It was worth the $20.00 to have those 4 hours of my life back to go and see the sights we didn't get to see. I would recommend this resort HIGHLY! Our room was amazing (1 bedroom villa) and the property was spectacular. To the resort staff... when someone tells you they already own a time share, give them a break and let them enjoy their vacation without the high pressure of the tour. Thank you for everything! A wonderful vacation with many, many wonderful memories
Genuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa
Thank you for sharing your experience. We are thrilled to hear that your expectations were exceeded during your stay. It’s nice to know that you liked our convenient location to area attractions and the service received from our staff. Please allow us to apologize for the issues you experienced during your tour. We understand that your time is limited during vacation and will share your comments with appropriate resort management as this helps us to improve the services we provide. Overall it’s good to know you had a good time; we look forward to providing you with many more memorable stays. Sincerely, Annie
Other trip Apr 24, 2015
Jeff and Janet
US
3.0 / 5Good
"Ok for the area"
All the units are up the hill from where you check in. You can't park your car under the canopy for loading or unloading while checking in. There weren't enough trained servers. I saw several instances where the waitstaff would hold drinks or glasses of drinks against their body in order to carry them to the tables. The servers were not washing their hands after collecting dirty or used utensils or after handling payments before taking other customers their food. Buffet was nice if you like fried greasy food. There weren't any appealing vegetarian or low dat options other than raisin bran or frui in the morning for breakfast. There wasn't enough hot water in the room or in the dining room restroom. There were gouges/ repaired rips in the wall paper. The TV's were flatscreen but the picture wasn't high def. the bed however was awesome and the staff were nice. This was a nice place to sleep but not a good place to eat or relax. The waterpark was well tended and great for our 5 yr old.
Genuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa
Thank you for your feedback. We are delighted to hear that you enjoyed our comfy beds and the service received from our staff. We apologize for the challenges you experienced at our on-site restaurant. Your comments will be shared with our restaurant manager as what you have expressed definitely falls far below our standards. We appreciate you bringing this to our attention and hope you give us another opportunity to exceed your expectations. Sincerely, Annie
Other trip Apr 24, 2015
Hospitality Pro
US
3.0 / 5Good
"Fine BUT..."
There was definitely a catch to it all. This was a timeshare group, the room they stick you in for the price is SMALL! I could've gotten something for the price of the room, and the "resort fee" that would've had a lot more room and comfort and probably closer to town. They never mention the fact that it's a timeshare and try to entice you with LOTS of offers to get you to go to their sales meetings, that you have to make a $20 deposit for in order to go. They put us in the biggest closest building to the bottom of the hill and it was not worth the money at all. The bathroom was decent size and fine but you literally couldn't even close the door without scraping the desk side that was set next to the door frame. There was a tiny foyer to get to the room for which our door was behind the main door and manuvering yourself, let alone a luggage cart was hard. The bed was a double when we paid for a queen, and the sheets came off the mattress every night when we slept on them. The staff was fine, it was clean, but it's not worth the money or time.
Genuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa
Thank you for taking the time to share with us how the Westgate Smoky Mountain Resort was and was not what you had anticipated. It is true that we are a timeshare resort and offer the opportunity for all guests to participate in a tour in which incentives are offered. The $20 deposit is just that, a deposit, in order to reserve your breakfast or lunch which is provided should you choose to join us for a tour. If you make the decision to sign up for a tour and put down the $20 deposit, it is refunded at the end of your tour. But again, the tour is optional for owners and guest with the exception of those who are traveling under a special package deal in which the tour is required. We are sorry if for any reason you were not aware that we are a timeshare but rest assured we certainly do not hide or deny that we are. When it comes to the size of your unit please be advised that we offer a variety of unit sizes ranging from studios to five bedrooms. Should you choose to visit with us again be sure to discuss what unit size would best suit your needs. Thank you again for staying at the Westgate Smoky Mountain Resort. Warm regards, Anja
Other trip Apr 23, 2015
A
US
5.0 / 5Outstanding
Great views of the smokies. Good clean room. Shuttles to trolley stop were very convenient. Curteous staff.
Genuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa
Thank you for taking the time to write your feedback. We’re thrilled you enjoyed everything from the views, shuttle service and courteous staff. We hope to see you again soon! Sincerely, Idalise
Other trip Apr 21, 2015
Hank
US
2.0 / 5Fair
"Timeshare trap"
Pull in to check in. bel hop tells me to park on other side, while waiting for some else to move car behind keeps honking. Once in the door they charge a 8.95 daily resort fee. two nights become 3 days so pony up or no keys. The room was nice but it's just building on top of buildings. The water park is extra. The ceiling are noisy, heard people running around all evening. They had a fire, so there was no room service. Pizza hut wouldn't deliver because the resort won't let them inside the property. Then they tried to sell us a timeshare for 149,000 six bedrooms for one week. that 7.7 million for a year
Genuine Hotels.com guest review
2 night romance trip Apr 13, 2015
lee
US
3.0 / 5Good
"Nice room with thin walls"
The resort was really beautiful in a classic log cabin vibe. Unfortunate the walls are really thin and we were next to some younger individuals who were up there for the "party". We literally heard every word, beer tab and other goings on from next door. Having small children who did not need to hear all of that, especially up to at least 4 o'clock in the morning, it was ridiculous.
Genuine Hotels.com guest review
2 night family trip Apr 17, 2015
Holly
US
2.0 / 5Fair
"You will pay more than advertised!"
Be aware, the price quoted by Expedia is not the final price. The resort? which is actually a time share scheme will be adding a $50.00 resort fee and charges an additional $11.00 per day wifi fee. The room we were given was very small (studio) and certainly not worth the price of $359.02 plus $22.41 for a total of $381.43! I could have rented a fully equipped 2 bedroom cabin for approx. $40.00 more. It was equipped with a hot tub and pool table. Westgate also tries to pressure you into viewing a 90 minute sales pitch on purchasing time at the resort. The whole experience left a bad taste in my mouth for both Westgate and Expedia.
Genuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa
Thank you for sharing your review. We are delighted to hear that you experienced our friendly staff while staying at the Westgate Smoky Mountains Resort. Please be aware that we require a credit card hold of $50.00 which is due at the time of check in. This is not a charge. When booking through a 3rd party company like Expedia, your confirmation will show that there are separate charges from your total stay amount. This additional charge is the resort fee of $9.95 a day and is due at the time of check in. The resort fee includes additional amenities for your stay with us. Although we are a timeshare resort, signing up for a presentation is purely voluntary and optional for all of our guests. We certainly hope that this information is helpful. . We hope to have another chance to provide you with a wonderful stay.
Other trip Apr 20, 2015
Ron
US
5.0 / 5Outstanding
"Loved the resort nestled right in the mountain."
very clean, everyone was polite. They waved in passing, and spoke.. this will be the only place we stay when visiting the smokeys. We come at least once a year!
Genuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa
We appreciate you taking the time to tell us about your experience. It’s gratifying to know that you liked our cleanliness and the exceptional service received from our friendly staff. Making memorable stays is what we do best and it’s great to know we exceeded during your stay. We look forward to seeing you the next time you’re in Gatlinburg. Sincerely, Annie
Other trip Apr 20, 2015
A Traveler
US
5.0 / 5Outstanding
"Great resort close to downtown and shopping"
great weekend get away for me and my husband. room faced the woods with a balcony, private. rooms spacious with a kitchenette and Jacuzzi tub. excellent stay. will come again.
Genuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa
We’re beyond thrilled you enjoyed our convenient location and our spacious rooms. We’re thrilled you will be returning and we look forward to host your next stay with us very soon! Sincerely, Idalise
Other trip Apr 20, 2015
teamferby
US
4.0 / 5Excellent
"Crowded"
I had not realizes I was going during the April vacation week of a lot of states as it turned out it was jam packed. Very congested. There are two out door pools both way too small when the facility is at full capacity. The indoor park is $20.00 and very crowded with busses coming from other areas or local schools. The rooms are excellent but almost impossible to walk to it's all up hill. They do have trolls in place but a pain if you just want to shoot down to the main building for something. Parking was limited in that area.
Genuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa
Thank you for your review. We are thrilled to hear that you thought our rooms were excellent. It’s very unfortunate to hear that you weren't able to fully enjoy all that we have to offer during your time of travel. Depending on the time of travel we may experience more activity than usual. We would love for you to return in the future so we could provide you with a relaxing stay. Sincerely, Annie
Other trip Apr 17, 2015
Maria
US
5.0 / 5Outstanding
it was amazing. very clean cozy rooms. exceptionally nice staff. view was incredible
Genuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa
We love to make all our guests and owners feel at home away from home. We’re thrilled you had an amazing stay and we hope to see you again soon! Sincerely, Idalise
Other trip Apr 15, 2015
A Traveler
US
2.0 / 5Fair
"westgate Gatlinburg. have dirty floors and bathro"
Floors have no carpet and they were apparently dirty. Took 2 hours to wipe floors and bathroom counters down before we could sleep. Checked in late so no cleaning service. Also there was hair in shower..furniture in the first few lodges in front need upgraded furniture. .
Genuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa
Thank you for providing us with the details of your stay at the Westgate Smoky Mountains Resort. We are sorry to hear that your unit was not cleaned as it should have been prior to your arrival. We do hope that it was brought to the attention of the front desk so that it could be addressed as soon as possible. Again, please accept out apology, and we hope this hasn’t put you off a return stay with us again. Sincerely, Anja
3 night business trip Apr 9, 2015
Kacey
US
3.0 / 5Good
"poor service"
The stay was fine. Had dinner at the restaurant it was good. The next night wanted pizza from the bar. They were not that busy waited ten minutes for service and no one came. Then went to the restaurant again stood there another five minutes before anyone helped. There was a 30 min wait. So we went back to the bar sat a different table asked to order pizza. Waited another ten minutes no one came so we went back to the room hungry. Most likely will not go back to this place.
Genuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa
We appreciate you taking the time to tell us about your experience. We are thrilled to hear that you enjoyed our restaurant and had an overall good stay. Please allow us to apologize for the issues you experienced at our bar. All of our staff is there to provide you with service like no other and what you have shared definitely falls far below the standards we have set for them to follow. Thank you for bringing this to our attention; your comments will be shared with restaurant management as this helps us to improve our service. Although your stay was not 100% perfect, we hope you will stay with us again. Sincerely, Annie
2 night family trip Apr 9, 2015
Sandra
US
1.0 / 5Poor
"Not worth it"
Westgate smokey mountain resort is too expensive for it to have no free amenities. No free wifi, then indoor waterpark is NOT included in your stay, there is an additional resort fee added to your regular nightly rate which im still confused to what that is for. The walls are super thin so We heard the family downstairs from us baby cry all night as well as the smell of EVERYTHING they cooked was in our cabin, this was just not a place for relaxation. Slamming doors, kids screaming by the pool and etc.. I will never come back.
Genuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa
Thank you for your comments. It’s very disappointing to hear that we weren’t able to meet your expectations. We are a timeshare resort with many amenities for all ages to enjoy. Some such as the Water Park, Spa, Restaurant, and activities require an additional cost. Our daily resort fees cover, Wi-Fi Internet Access, Local Calls, Fitness Center, In-Room Safe and Boarding Pass Printing. We do our best to make sure that our guest enjoy peace and quiet -- but sometimes, not all guests are ready to settle down and that makes it noisy for everyone. Please don’t hesitate to address these concerns while in house so that our staff can take necessary measures to assist you. We appreciate you choosing us for your stay and hope you provide us with the pleasure again in the future! Sincerely, Annie
Other trip Apr 13, 2015
Ms Harris
US
2.0 / 5Fair
"Condo In woods"
Room is high on mountain away from activities and they want you to pay extra to facilities (water park) wait for shuttles.
Genuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa
Thank you for your feedback. Please keep in mind that we are built on top of a mountain. Our guests are able to request for a lower level unit upon booking their reservation. The water park is located at the resort but it is also open to the public. We hope you come back and allow us to provide you with a more relaxing stay in the future. Sincerely, Idalise
Other trip Apr 13, 2015
carol
US
5.0 / 5Outstanding
"Pleasantly surprised"
The only bad thing was checking in, it took forever. I suggest getting there a little late. Other than that, beautiful room, friendly and very helpful staff, clean grounds. We didn't want to leave
Genuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa
Thank you for your review. We’re glad you found our rooms to be beautiful and our staff was friendly and helpful. We’re sorry due to high peak season the check in process took longer than usual. On a positive note, it’s great to hear you did not want to leave. We hope to see you again soon! Sincerely, Idalise
Other trip Apr 13, 2015
Debbie
US
4.0 / 5Excellent
"Great hotel and lots of space."
The staff was very courteous and helpful. The rooms were very spacious and more than what we expected. The indoor water park was a lot of fun. Our teenage boys enjoyed this park more than the one down the street. The only negative item is we waited FOREVER for the shuttle. Our cottage was the very last one at the top of the hill. After 15-minutes, we gave up on the shuttle and walked to the cottage. During the long trek up the hill, we never saw the shuttle either. Otherwise the place was clean, quiet, and beautiful.
Genuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa
Thank you so much for your feedback. We’re glad our staff was courteous and helpful. It’s great you and your family enjoyed the water park. We regret to hear you had issues with the shuttle service. Rest assured your concerns will be addressed to management. We hope you come back and visit us again soon! Sincerely, Idalise
Other trip Apr 12, 2015
A Traveler
US
5.0 / 5Outstanding
"Awesome"
I love every bit if this place till the point I bought a time share there on a tour. Everyone was so nice the rooms we're perfect the view was awesome and pretty. I can't wait to go back.
Genuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa
Thank you so much for sharing your experience. It is an honor to welcome you to the Westgate Resorts family! We’re thrilled you enjoyed the rooms and found the views to be perfect. We look forward to providing you with many vacation memories to come! Sincerely, Idalise
Other trip Apr 12, 2015
owner
US
4.0 / 5Excellent
"Nice resort"
Nice overall close to trails shopping and fishing park for kids fishing stock every Thursday so no fishing in the city on Thursdays. NASCAR speed park had promo for vacation 31.99 all day pass for whole week
Genuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa
Thank you so much for choosing Westgate Smoky Mountain Resort. We’re glad you enjoyed our overall property. We hope you come back and visit us again soon! Sincerely, Idalise
Other trip Apr 12, 2015
EC
US
5.0 / 5Outstanding
"Great for family with kids"
Nice spacious and well-kept cabins, excellent staff, great environment for kids, enough activities at the resort. This resort has enough activities I site that you don't have to leave.
Genuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa
We’re happy you enjoyed our spacious and well-maintained cabins. It’s great to know you made use of our many activities on property. We hope to see you again soon! Sincerely, Idalise
Other trip Apr 11, 2015
Marie
US
3.0 / 5Good
"Dull musky smell rooms. Needs updated.No charge"
The room we stayed in had a musky smell to it. The rooms need to be brighter and updated. Our 2 grandchildren took a shower and then when I got ready to there was no hot water, that should never happen. We had requested ice one night and it took room service over an hour to bring it to us. When the ice finally arrived we had already gone to bed. My husband end up in a hurry getting out of bed to answer the door being almost midnight. We had called down to room service a few more times with no one answering our calls. We had ask for a wake up call one morning our daughter's wedding was the next morning and we never received a wake up call. That to should have never happened. I think some changes need to be made to better accommodate your guest. the last thing I would like to suggest that there should be NO charge for the waterpark, that was crazy!
Genuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa
We regret to hear you experienced several issues throughout your stay. We strive for unparalleled service delivery at our resort and we are always looking for ways to ensure that each guest experiences the very best we have to offer. Your suggestions will be forwarded to management as a way to provide our guests and owners with a better stay. Although the water park is located at the resort, it is also open to the public which requires a fee. We sincerely hope to have the chance to welcome you back and we wish you all the best on your future travels. Sincerely, Idalise
Other trip Apr 11, 2015
Donna
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews