Absolutely the best westgate property we have stayed at so far. Beautiful scenery, very friendly and helpful staff! Already planning our next stay!Genuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you for sharing your experience of Westgate Smoky Mountains Resort and Spa. We appreciate your kind words on our location and team members. We look forward to hosting your vacation again soon. Ariel
"Beautiful Smokey Mountain atmosphere"
We stayed in a third floor cabin with a pleasing view of the mountains. The fireplace in the room was a nice touch for the cold evenings. The staff was friendly and helpful. Lovely ambiance. Enjoyed shopping in Gatlinburg and horse back riding at Big Rock Stables in Pigeon Forge.Genuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa We value and appreciate your feedback. We’re so happy to hear you enjoyed the cabin and view of the mountains. It is great to know our staff was friendly and helpful. We would feel honored to have you visit us again soon! Sincerely, Lissy
"Overpriced, rooms need updated, no free breakfast"
No indoor pool besides the waterpark that is overpriced. Dirty carpet, this place is so loud with all of the golf carts!!Genuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa hank you for taking the time to write a review on the Westgate Smoky mountain. We apologize that you faced some inconvenients during your stay; this certainly is not our standard of service, as we always wish to provide our owners and guests with a pleasant stay. We hope this experience does not take away from you visiting us again! M.B
Great place to stay with the family! Only thing not cleaned as well as should be was one shower and the washing machine smelled, everything else was spotless! The kitchen/dining area was a little small to have a table and chairs. In one bedroon the bed was really close to the sliding door connected to bedroom. Other than that it was wobderful! :0)Genuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa We really appreciate your comments on our lovely property. Thank you for allowing us to provide a great place to stay for you and your family. We strive to provide wonderful accommodations for our guests. It would be our pleasure to host you again! Ariel
Nice over all, the bed made for people over 200 lb.Genuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you very much for your review. We are delighted that your overall stay was enjoyable. Come back to see us soon! Ariel
"Unhappy with Waterpark"
We paid 100 a night for this room and $10/night hotel fees???? For what im not sure. The pictures online show the indoor water park, but when you get there you have to pay 18.95/A person A DAY to go the the water park. And it is only open until 5pm during the week and 7pm on the weekend. That is the only reason i picked this hotel and paid the 330 for […] 3 nights. I feel like that is False Advertisement. Read moreGenuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa We appreciate your review. We understand you had some concerns during your stay regarding certain fees. For our waterpark there is an $18.95 fee for a single day admission. If you look on our website under recreation it states that a surcharge will apply. Our waterpark is now opened 7 days a week from 11a-10p. It is our wish to have the opportunity again to serve you! Ariel
"Really nice location, great facilities."
My wife Susan and I were very pleased and enjoyed our time in the heated pool and hot-tub. We both look forward to staying there some time later this year.Genuine Expedia guest review
The staff and room were very nice. We booked this room because it was $50 cheaper/night than the Wilderness at the Smokies, but found out that was because they didn't include the $19/person for their water park. Their water park was very good, but not as good or as large as the Wilderness's. Also, we came in late on a Saturday and were surprised to […] find out the water park closed at 7 PM and didn't reopen until 11 AM on Sunday (check-out is at 10 AM). That was very disappointing, but ended up saving us $60 since the water park entry wasn't included in our Expedia rate. Read moreGenuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you so much for letting us know about your experience. We are very glad to know that the staff was at your service and that you enjoyed our accommodations. On the other hand, we are sorry to hear that the water park hours were not enough to suit you. Since we value the suggestions of our owners and guests, we increased the hours of the water park from 11am to 10pm, every day! There are some rental deals that you are able to purchase and that gives you access to free tickets to the water park, as well. Our team waits for your next visit! Mika
We had a wonderful time at Westgate Resort. The water park was wonderful. Wish it wasn't so expensive though. Our room was clean and had tons of room. We had no wait to check in, it took maybe 10 minutes. We had breakfast one morning in the lodge and it was wonderful!! Our daughter loved playing in the playground and seeing the beautiful lights at the […] resort. We will be back! Read moreGenuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you for your awesome review. The resort is great for family vacations in the Gatlinburg area. We are happy to hear that your daughter was able to in the kid’s playground. There is plenty to choose from with the amenities and accommodations that are provided for our guests and owners. We hope to see you back here soon! Ariel
It was simply amazing!! There's so much to explore and the scene was breathtaking. I had heard great things about the resort but words simply can not explain what a great time we had. The rooms were clean, the staff was very friendly and helpful and the resort is close to everything. There's something for everyone. It is a " must-see & stay"!!Genuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you for your compliments on the cleanliness of the rooms, location and friendly staff. We appreciate you taking a moment to review your amazing time in Gatlinburg. It’s our hope that you were able to explore everything our property has to offer. Come back to see us again. Ariel
"Basically a musty basement"
We booked a one room "suite" for about $200 a night -- a pretty penny for this area. We got a basement in a unit against the hillside. No view and a strong musty smell. All of the staff were cordial, and the exterior grounds were well maintained, but the VERY dated interior of the room and subpar location in a musty lower level was unacceptable. It […] also took us over an hour to get our food at the bar, even though it was not busy. We travel extensively and are generally satisfied because we do our homework before selecting. This one surprised us because the reality was much lower than expectations because the room was so deficient. Read moreGenuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you for sharing your stay with us. I apologize that your experience was less than excellent. Our rates do fluctuate based on the season and we are sorry if you felt the value for the price paid was not what you expected. We appreciate you providing feedback as it gives us the opportunity to improve. Sincerely, Anja
"Extra fees, Views, and Sheets"
Nowhere on the site when we booked the room did it say we owed an extra $12 a day or convenience fees. That was deceptive. So add that to the price of the room per night before booking. Also, most hotels will tell you whether you are getting a view with the room. This did not and we ended up with a view of the parking lot and stairs. The fitted sheets […] did not fit the mattress. It constantly pulled up and we had to move the mattress off the bed to get it back on. Read moreGenuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you for your feedback. We are sorry to read that your stay was not as satisfactory as you expected. We are always looking to improve and your feedback is of great help, we hope that you give us another opportunity to exceed your expectations in the future. Sincerely, Katrina
It's not a good location if you want to be close to downtown we was put in a room at the top of hill that they have you follow someone to show you how to get to your room they do have shuttle service that will take you back down to the bottom to their store and resturant and to meet another shuttle to get into downtown but the hotel was really nice […] and clean but they don't clean and give more towels everyday so if you like fresh towels and bed made everyday this is not the place for you Read moreGenuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you so much for writing a review on the Westgate Smoky Mountain Resort. We’re happy to hear that you were pleased with our resort. Regarding the cleaning of your room, we do a mid-week cleaning on all rooms that do not have a do not disturb sign on the door and daily cleaning service may be arranged with the front desk. We do hope this will not prevent you from staying with us in the future. Sincerely, Anja
We had a blast... We were celebrating my daughters 23rd Birthday and we were treated like royalty... The room was great... The pools were great... The staff was SOOOOOOOOOO accommodating... I can't say enough great things about Westgate Resorts... WOW, to sum it up... I hope you all have the experience we had... :) :)Genuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa Happy Belated 23rd Birthday to your daughter from the Westgate team! We take pleasure in knowing that your vacation was everything and more. Our team members take pride in exceeding all of our guest expectations. Please visit again soon! Ariel
"not relaxing at all"
Too much noise very early in the morning, you have to book with time if you want to use the spa.Genuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you so much for your input. Our goal is to ensure all our guests are having a comfortable and relaxing stay. It’s our hope you will give us another opportunity to serve you. Ariel
"Very pretty and secure"
comfortable, clean, secureGenuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you for your comments on our comfortable, clean and secure property. It would be an honor to host your next vacation again the next time you’re in the Gatlinburg area. Ariel
Check in was a little hectic, could have been a bit more organized. But upon checking in, we understood why it was so busy. Our room was up on the highest hill so it would be really hard to get to without help from the bell hop. Our room was awesome and we loved the atmosphere. We will be back!!Genuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you for sharing your experience of Westgate Smoky Mountains Resort and Spa. We understand that your check-in took a little longer than usual but please know that we will work with management to improve our processes. We are thrilled though to know how awesome your stay was with us. The next time you’re in town; we would love to host your vacation once more. Ariel
For our needs this was overkill. To much fluff for just a visit.Genuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you for your honest review. Our property offers many amenities and accommodations for all guests and owners to enjoy. There is even a Wild Bears Fall water park for the family to partake in. Come back to see us soon! Ariel
My husband and I took our twin boys age 13. The boys were never bored which was a plus in my book. The resort was amazing and we will return soon. The pluses in my book, the rooms was very large and the full kitchen rocked with teen age boys. I was able to bring stuff to keep them full and out of my hair. The outdoor pools were great because it was […] warm this weekend but would have liked a free indoor pool for the cool evenings. The free Shuttle service was a great plus the drivers were the best and told awesome stories about the bears and the resort. The water park was a little smaller than others we have been to, and they close at 7pm to early, but fun. We booked on hotels.com so I didn't now this is a time share resort. We didn't have to go on the tour but we felt bad for the sales lady and went. The tour was 3.5 hours long, we were told 1 hour. Mo the sales guy was a blast so it was ok. We didn't buy, but the resort is amazing. All in all we will return but not as owners! Read moreGenuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa We appreciate your responses concerning your awesome getaway with us. As you know, our property has plenty of things for our guests to do without having to leave property. From our amenities to our activities and accommodations there is bound to be something for all ages to partake in. We are really excited that your sons were able to have fun as well. Please come back to visit us again with your family! Ariel
"Pretty place to stay but beware of your room"
The resort overall was okay but the room was terrible. We had a 1 bedroom and got stuck in the basement. There is a long flight of steps to go down to the basement rooms, which is hard for anyone with health issues. Our room had a mildew smell that never went away. You could hear anyone walking, moving chairs, kids crying, and when the people upstairs […] turned their jacuzzi on it sounded like the ceiling was going to cave in. There were 4 rooms to a building and the wireless router for the building happened to be in our room so anytime someone had issues with wireless, their fix was to have maintenance knock on our door and ask to come in our bedroom to unplug and plug back in the router. Other than that, the furnishings were okay- a little cheap in my opinion for the cost of the room. The giant framed picture of the hotel developer and Dolly Parton in the living room was pretty tacky. It wasn't spotlessly cleaned- the jets in the tub were pretty gross and the bathrooms did not smell like they were freshly cleaned. When checking in she said that I had a good room so if this is true I would not like to see one of their not so good rooms. Read moreGenuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you for your feedback. We're sorry to read that your overall stay was not satisfactory, we are always looking to improve and your feedback is of great help. We hope you give us another opportunity to exceed your expectations. Ariel
"Pleasant Stay, But Unexpected Fees"
For our trip, we went on the weekend of 4/26. We stayed for one night and the next morning we checked out at 10 and spent the majority of the day at the indoor water park that is there. The only problems that surfaced were exclusively my fault and not of the Westgate Resort. For instance, the cost of the room was one price, and I assumed that the water […] park was included in that price. However, the water park was an additional $105, ($20 per person) and I did not know this upon arrival, but only because I did not conduct any research. There were also other fees I didn't know about, like a $50 hold on your account (that you get back after your trip) and an $11 resort fee. Other than these things that were my own doing, the stay was excellent, my family had a lot of fun and I recommend it as a vacation stop. Read moreGenuine Expedia guest review
Wish we could have stayed longerGenuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you for your input regarding your stay with us. We hope the next time you’re in town that you will vacation with us longer. Ariel
"Location was ok but store was limited!"
Did not like staff asking about free breakfast for timeshare info, we go on vacation to get away from business not still be bothered!Genuine Expedia guest review
Fun relaxing great staff and for the in day we stayed I can't wait to go back best place I've stayed atGenuine Expedia guest review
Amazing! Our family stayed here for a weekend and it just was not long enough! The hotel was amazing, I just wish the water park was included in the hotel for guest, we had to pay and its right there on the campus, but other that that it was perfectGenuine Expedia guest review
HORRIBLE!!! The room was clean but the sink and toilet didn't work. I asked for a quiet area and they put me across from the pool. The beds were like sleeping on the floor- mattresses were thin and hard! I left my pillow there and when I went back for it they couldn't find it. The manager, Ruby, tried to help but when I called the next day to find out […] if they found my pillow "in housekeeping" she was unavailable. They say they have policies for housekeeping to turn in guest items left behind but they clearly do not! I would never go back! Read moreGenuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you for your feedback. We sincerely apologize that your most recent stay with us was not enjoyable. We will use your comments to help our team with continuous improvement towards the goal of providing an excellent experience for our guests. Ariel
It was an overall fun experience! Great view of the mountains and a very clean, nice and peaceful environment. There was one downfall and it was that there was an indoor waterpark and that was not included in the package I bought so we did not get to enjoy that.Genuine Expedia guest review
It was an overall fun experience! Great view of the mountains and a very clean, nice and peaceful environment. There was one downfall and it was that there was an indoor waterpark and that was not included in the package I bought so we did not get to enjoy that.Genuine Expedia guest review
"in between Gatlinburg & Pigeon Forge"
The hotel appeared very nice, as did the staff at arrival. The room looked good until we finally started moving around in it...dust everywhere...there was a huge jet tub that I could not wait to use only hardly any water pressure so the tub would not fill up enough to turn the jets on without the water being ice cold first...we had problems with the […] safe provided in the room. The air (no matter how many times turned up or down) remained out of my control even though we had the ability to control it!! and the noise was a constant of little golf carts all throughout the night...every noise came through the walls!! Also the water park fails to mention a height requirement so our 4yr old did not get to enjoy ANY of it! NOT WORTH THE MONEY!! Read moreGenuine Expedia guest review
"Pretty neat place but know this."
My initial thoughts on the resort were really good. Even thought about attending the time share presentation until my second day. 1.) If they put you in one of the higher 300 buildings ask for a lower number. Parking runs out at the top of the hill I Had to park pretty far away with a baby and the walk is all up hill. 2.) If the unit next to you has […] a bunch of people, take a shower early because our family had no hot water both mornings after 9am. Read moreGenuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you for your feedback! We regret to hear you had issues during your stay. Our staff is always there to assist our guests in anything they may need. We apologize you had issues with parking. Due to high peak season, parking may be challenging. We hope you allow us the opportunity to exceed your expectations in the future. Sincerely, Idalise
"Misrepresented- Timeshare being rented as hotel"
Resort fee gets you nothing except wireless which we did not use. Water park is advertised but is extra cost of $18 per person. Check out is at 10 am. Ridiculous. Even though we had a sick child, only got one extra hour. Where not advised of check out being at 10 am. Rooms have absolutely no sound isolation. Not even coffee in the room.Genuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you for sharing your feedback. Our resort fee includes Wi-Fi internet access, local calls, access to the fitness center, and ability to print your boarding pass. We apologize if you were not informed of what other services are included with the resort fee. Check out time is at 10am however, you are able to request for a late check-out based on inventory. We hope that you will give us another opportunity to exceed your expectations. Sincerely, Idalise
The hotel and grounds are pleasant enough but it gives off a fairly bizarre, cult-like vibe. They bend over backwards to be pleasant _ but almost too much. After a fairly lengthy check-in process, you are then handed off to another staffer who gives your room key to yet another staffer who meets you at your car to bring you to your room/cabin. During […] both handoffs, these staffers wear very fake, weird, vacant looks on their face and wide grins, and they both spend an inordinate amount of time encouraging you to attend a "tour" to consider buying a timeshare. We avoided going to any of the restaurants on-site expressly to avoid these people with big grins and vacant stares that were just plain odd. Read moreGenuine Expedia guest review
"Not what I was expecting."
This place is overwhelmingly large. When I entered the lobby upon arrival it was crowded and chaotic with crowd control stanchions at the front desk. The units go all the way up the mountainside with ongoing construction of additional units. My room was located on top (the drive up and down the mountain was lengthy) yet there was no mountain view at […] all from the room. Maybe for a family, the indoor water park would be a plus but a theme-park type experience detracted from the mountain retreat I was looking for. Soundproofing was inadequate between the units and the shower never really got hot. I cut short my stay and found alternative lodging. Read moreGenuine Expedia guest review
I only wish we had more time to stay here. It was a one night stay. Hope to come back soon!Genuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you for choosing us for your one night stay. We feel honored that you would return and can’t wait to see you soon! Ariel
"Beautiful place to stay BUT..."
This is a great place to stay and if you don't mind having to check out early (10 am) otherwise they charge for a late check out, otherwise this is a great place to stay.Genuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you for taking the time to review our beautiful resort. We regret to hear that there was an issue with the 10am check-out time. Our check-out policy helps ensure that our housekeeping crew is able to thoroughly clean our units to prepare for the next incoming guest. It’s our hope that this was not too much of an inconvenience and we would love to have you back to visit. Ariel
The hotel was great, conveniently located to gatlinburg and pigeon forge. The hotel shuttle and trolley is great to get you back and forth. The room was clean and quiet. We stayed on the top level. The view from the patio was great. Hotel staff was friendly and fast delivery on any request. Watch out for the employees on golf carts though. They speed […] trying to deliver service, lol. The water park is EXTRA, 20pp/day and defintely for school age kids. There is a heated pool outside. We adults did not partake. We also did not visit onsite restaurants because of average reviews. There is onsite grocery store too. Read moreGenuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you so much for letting us know about your experience. We’re delighted to hear you enjoyed our clean rooms and shuttle service. It is great to hear our staff was friendly and assisted you in a timely manner. Please come back to stay with us again! Sincerely, Idalise
We loved our trip! Very relaxing and great weather. Heated pools and an awesome view. Washer & Dryer, Fireplace, jacuzzi tub, 2 bathrooms and a well stocked kitchen. Shuttle service to Downtown and through out the resort. Staff was very accommodating and very helpful. Would stay there again.Genuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you very much for sharing your relaxing getaway with us. It's gratifying to read that there were amenities and accommodations for you to choose from. We realize that it can be difficult to navigate around our large property area. Therefore there is a shuttle service provided for the convenience of our guests. Please come back to stay with us again! Ariel
Hallway had strong odor and it tool a awhile for it to be removed/nuetralized.Genuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you for your comment. It’s great to hear that our housekeeping and maintenance staff was able to accommodate your request. We hope this will not prevent you from returning! Ariel
The villas are lovely small apartments, with large balconies. The pools, restaurants, water park, playground and other amenities were well-maintained and the food was great. The $5.99 breakfast buffet was declared by all four children to be the best they'd ever experienced. Westgate was consistently busy but never felt crowded. It is located few minutes […] from the national park and downtown Gatlinburg. Our only complaints about the property are the lack of (outdoor) open space for older children to play in and the prevalence of smokers. Even though our unit was non-smoking, the unit below had smokers, so it was sometimes unpleasant to sit on the balcony. Read moreGenuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you for your wonderful review! We are beyond thrilled that you were able to spend some quality time with your family. We appreciate the compliments on the breakfast buffet from your children. Our resort is a non-smoking property. Thank you for bringing this to our attention. We would be honored to host your next vacation in Gatlinburg. Ariel
Rooms are nice, staff are rude, loud children untill 1 am you can hear everything from ther rooms! Don't show up before 4 you can't check in early, period! I will not be back!Genuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa We value your input regarding your stay. Please know that our check-in starts at 4pm and check-out time is at 10am. This is to help ensure that all of our rooms are ready upon our guests and owners arrival. Our resort does implement a quiet policy from 10pm-6am daily. All of our staff is here to happily assist in the best way possible. We hope to be given another chance to serve you again! Ariel
It was awesome!Genuine Hotels.com guest review
We were looking for "quiet" and "romantic". Although the hustle and bustle around the main lodge was a little much for us, that experience was immediately overshadowed when we reached our room near the top of the mountain. The room was phenomenal and the view from the balcony was breath taking!Genuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa Thanks your feedback! We’re glad you had a great time and enjoyed your quiet romantic getaway. We hope you come back and visit again soon. Nicole
The waterpark was not included in the stay was very pricy. Was represented as being included when booked vacation.Genuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you for your comments on our resort. Please know that ticket admission information for the waterpark can be found on the hotels.com website. The waterpark has always been a separate fee from the room reservation. We hope you had a great time otherwise on property. Ariel
"Awesome-- but check out time is 10:00am"
Fabulous!! Beautiful rooms. The only thing I would change is the checkout time.Genuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa We really appreciate your kind words on our beautiful and fabulous rooms. Thank you for bringing your check-out time concerns to us. Your suggestions are appreciated and we can’t wait to see you again! Ariel
"Great place in mountains"
Fantastic place clean staff super nice beautiful locationGenuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you so much for your review. Our resort is really appreciative of your compliments on our fantastic place, super nice staff and beautiful location. It would be great to have you back again to visit us! Ariel
"Nice resort close to gatlingburg & pigeon forge"
We checked into resort & were told we were the lucky winners of an upgrade without additional charges.. The staff was very friendly .. They take you to your room & make sure you have everything you need before they leave. Room was very nice & clean .. We took the shuttle that goes around the resort if we needed to. Also trolley to Gatlingburg picks […] you up at resort. We ate at restaurant one night.. Restaurant staff nice but did not get what we ordered.. Overall I loved this resort & would definitely go back Read moreGenuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you for your feedback on our property. What great news to hear that you were upgraded upon check-in! Our staff is there to assist and assure that you’re having a fantastic time. Once again, thank you for your feedback and we hope to see you back here soon Ariel
"Westgate a slight disappointment"
I was slightly disappointed in the stay at Westgate. 1- the walls of the room are paper thin. I could hear the microwave buttons from the room next door, we could hear the chairs scraping across the floor above us, and lots of noise outside our room. Don't plan on getting much sleep. 2- the hours of the different on site activities are unrealistic. […] Bar closes at 10, waterpark closes at 7. 3- The grout in the floors seemed filthy. On a plus, I thought the rooms were spacious, the beds were comfortable, and the water park was nice for little ones. Read moreGenuine Hotels.com guest review
Response by Westgate Smoky Mountain Resort & Spa Thank you for your feedback. It was our delight to have you stay us. We understand you had some concerns during your stay. Guest feedback is vital, so that we can provide the best service we can. We appreciate you choosing us for your stay and hope you provide us with the pleasure again in the future! Ariel
We will be back! Close to everything! Very nice rooms, great place for families! Spacious rooms!Genuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa We appreciate your review! Thank you for your kind words. We look forward to having you visit us soon! Ariel
"Great hotel, secluded from the hustle and bustle o"
Great hotel for the price. We skipped out on the water park and pool business but had a great stay nonetheless. Our room was immaculate with all the luxuries for a much needed vacation. We had a private balcony with a jaw dropping view of The Smokies with a nighttime mystical view of the lights of Gatlinburg down below. The check in process was a little […] lengthy but greatly appreciated with our own private tour escort to find our room at the top of the mountain. We wish we booked our room for a longer period as we were very sad to leave. Read moreGenuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa We are so honored you choose us as your vacation destination. Thank you for saying that our unit was “immaculate with all the luxuries for a much needed vacation”. Our resort is always thinking of different ways to exceed guest’s expectations. We would love to have you vacation here again for a longer period. Please come back to see us soon! Ariel
very nice locations and the hotel rooms are very clean well maintainedGenuine Expedia guest review
Response by Westgate Smoky Mountain Resort & Spa Welcome to Westgate Smoky Mountains! Thank you for your lovely comments on our nice location and our clean well-maintained rooms. Come back to see us soon enough! Ariel
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