Imperial Hotel and Suites - Niagara Falls 43.09084, -79.07835

Great room, great hotel. This is a place to stay when in Niagara. Close to the main attractions, and close to all the cheese that is Niagara falls, Canada. I will stay here again.

There are plenty other hotels around the area in the same price range.

The Imperial Hotel is only a block away from Clifton Hill, easily within walking distance. Parking is $5 Canadian per day plus tax, which is a real bargin for the area. Our 9th Floor room was spacious and comfortable, with a terrific view of Skylon. The sitting room love seat was worn, as we expected from previous reviews, but other than that, clean, comfortable and tastefully-appointed. Fridge and microwave were a convenient plus, as well as the basement swimming pool. The staff was cheerful and welcoming. The halls do smell smokey, as other reviewers have pointed out, but as most of the rooms are non-smoking, people cheat and smoke in the hallways - not the fault of the hotel. We ate breakfast out rather than the Golden Griddle. In short, a conveniently-located, reasonably-priced, friendly, pleasant stay.

The hotel is right in the neighborhood of the Falls.We got the mist on a windy day. Everything was in walking distance. Our room was clean and comfortable, but bring your own pillow. The room was roomy and quiet.

If you love a seventies theme, this is the place for you--the hotel and rooms could use an update. Great location. Paid extra for parking. The air conditioning vents were filthy.

Great location for the water park, easy walk using the skywalk. Close to all tourist areas of niagra falls. Room was nice and for the price which included the water park, overall a good deal.

When we first checked into the hotel it smelled like cancer (tobacco smell). The rooms smelled worse because they sprayed the rooms to try to get rid of the tobacco smell. We requested to have our rooms changed since I had booked non smoking rooms, they put us on the 10th floor where the smell was not as strong. The breakfast was good, but beverages where not included. They advertise free internet but we where not able to connect the three days we stayed, it was kind of funny that if you bought a card for $5.50 for a half hour you where able to connect on the web in the lobby.

We booked a non-smoking room and were put into a room that had been a smoking room. The sweet smelling fragrance they used to try to cover up the smoke was equally unpleasant. Everything in the room reeked of smoke and when we left, so did we and our clothes.

The whole hotel stank of smoke...very unpleasant. And all our bags adquired that horrible smell.

Although we booked non-smoking room, the smell was unbearable in the bathroom and in the hallway from the smoking floors.Overall the location was great, and the room big enough for 5 people.

My family of 4 ended up in 4 different rooms in only 2 days. The first room only had 1 bed for 4 people, the second room was acceptable, but the hotel staff moved us without notification. We came back after a day out to find all of our belongings gone. My husband and oldest son were awakened soaking wet at 5 in the morning in the third room. Apparently the ceilings leak when jacuzzis are used upstairs. Which brought us to our 4th room in just 2 days. The rooms need more than updating, there were burn marks on the carpets and furniture form cigarrettes and from the iron. There were holes in the walls, not very clean, and the staff were rude and beligerant. I would not recommend this hotel to anyone.

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This hotel is in my opininion absolutely disgusting. The lobby stinks. The room we had didn't have a room number on the door (but was room 512). It had brown stains on the walls & ceilings. The beds were balanced on wooden frames that didn't fit & were a splinter hazard. The room was dingy & dark & had bubbled up, peeling paint. It was more like a prison cell than a hotel room. The receptionist on duty when we arrived was unhelpful. We checked out within minutes of arriving as the room was not fit for human habitation. We were charged for 2 nights despite checking out immediately & complaining about the state of the room. There is no way this hotel should be classed as a 3 star.

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The rates were great. The location is great if you have kids because it is near all the added kiddie attractions and souvenir shops. Do not get the breakfast as it does not include beverages - you can get a buffet in the neighborhood for $6.99. The room is spacious with a sitting area, however the loveseat was so soiled that I wouldn't sit on it. If all you need is a bed, this hotel is good.

We were pleasantly surprised by the Imperial Hotel. Since the price was so good, we wondered what to expect. It was one of the few places that had room for us as a family of six. The location was great, just around the corner from Clifton Hill with plenty of places to eat and activities for the kids in walking distance. The room was nice and the staff were friendly. Our only complaint was the smoke smell in the hallways. Our room smelled fine but the hallways had a definite odor. Everything else was fine.

We were quite pleased with the hotel. We spend most of our times outdoors. the room was quite clean including sheets. It is also close to the falls and surrounding activities.

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I had never booked a hotel reservation online through a service such as this, but the price was just too good to pass up and it sounded exactly like what my wife and I were looking for. We were expecting something second rate and tolerable and were stunned at what we actually got for our money. We had no trouble finding it using the directions on the website. When we drove up, it looked exactly like the picture on the outside, but I was not expecting the quality of the accommodations on the inside for the price we paid. I have stayed in various hotel chains across the country where I paid five to six times this price for a NICE room, but I cannot ever remember staying in a BETTER room. We did not require a view of the falls and certainly did not have one from our second-floor room, but the absence of a view had no impact on our trip. Our room was clean, bright, comfortable beyond expectations, well maintained, spacious, and convenient. The beds were, surprisingly and unexpectedly, very comfortable and we both slept through the night without waking due to discomfort. The linens were clean, the bathroom was spotless, the water temperature and pressure was heavenly. The staff was friendly and went above and beyond, especially when the desk clerk called CAA for us when our car wouldn't start on the morning of our departure. I still cannot believe our good fortune. Our room in this hotel was a haven to which we returned each evening and was the single most important part of our trip. I searched several websites over a 6 week interval to find the perfect hotel for our needs. I cannot believe I found it on my first try. My wife and I are walkers and wanted a hotel convenient to the falls as well as shopping and dining--all within walking distance. This hotel was perfect. If we ever return to Niagra Falls we will stay in this hotel provided we stay healthy and are still able to walk. The location is perfect for families as well, because it is within two to three minute

I paid for extra for breakfast for our group. Turns out even though I paid $15.00 per night for an extra adult to stay in room, the breakfast was only for 2 people and it was terrible to boot. Plan on paying $3.50 for meadiocre coffee or watered down juice with breakfast. The pool area needs new flooring and to be clened. Towels are stained and scratchy. Room was dirty (wear socks) and not as described. Junior suite is just a large room with a 3 ft wide floor to ceiling wall to for a "separate" sitting area. lighting is wobbly standing lamps. Cleaning staff yell and curse at each other in the halls near the pool. Paid extra to call 800 numbers. Paid $5.00 to use the computer for 30 min. This place nickled and dimed us to death. Next time we go to a better hotel and probably will pay less in the long run.

Everything was nice for what you pay for the room. The room was big and spacious and had a nice view of Victoria Ave. We would recommend it to others. The only complaint we had was that the pillows were very uncomfortable, I would bring my own next time.

I could not sleep all night, the a/c in the next room was making a lot of noise. Also the people in the neigboring room were awake all night and making a lot disturbances for me. The front desk was fairly good. One young lady at the front desk can use little more training in customer service

The staff was very friendly, gave us directions and things to see, was close by the attractions we wanted to visit, and the breakfast was nice, though you did have to buy your own beverage. Our room was clean and we were very satisfied.

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Overall the hotel is great. The rooms were on the 8th floor facing the fall which had some view. The rooms were clean and had refig. and microwave. The only exception was the front desk didn't provide direction on how to get to your room, where can you park your car, and where the ice machine.

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I booked this hotel two months early so I got a good price, about half the price it was going for when I arrived. The staff are informative and friendly. Service is quick. The rooms are large and have a sofa with a sitting area. The maids keep the romms clean and provide extras when asked. The bed was very hard and the pillows are horrible. The fluff in the pillow is all clumped up and hard. Bring your own. The location is great. One block from the falls and almost directly in front of the american falls. The hotels is right next to clifton hill which is loaded with attractions. It is on Victoria ave which also is the life of the town. Parking is Five dollars a day and the hotel offers breakfast for a fee, I believe its five dollars. The area is extremely expensive to eat. For a family on a budget this place is a nightmare. If you take a right on victoria ave there is a grocery and dollar store about two miles down the road. Thats the way to go. The hotel rooms have a microwave and a refigerator. There is also a little ceasars down the road to the right by the grocery store that offers a five dollar pizza the little ceasars across the street from the room is far more expensive. At the front desk you can purchase the adventure pass which is a must. I reccomend this room.

Hotel was well located and only 10 mins slow walk from the Falls. Decor was dated but rooms were clean and functional. Room was satisfacorily equipped with a coffee maker if you liked only black cofffee! Complimentary breakfast was limited to 2 guests only so expect to pay over the odds for any extra people in your group. Other room amenities, e.g. bottled water, could be purchased at premium rates! Pool and jacuzzi were a boon.

For the price, I didn't expect a palace. I did expect the place to at least have an accurate description. Wrong. This hotel is NOT a block from the falls, but it is walkable. It might be possible to see the falls from one of the upper floors. In the winter. If you found just the right window. The cleanliness and maintenance of our room left a lot to be desired. Someone's sippy cup was still in the mini-fridge, the carpets rated an 8 on the icky scale, and the whole hotel was still firmly stuck in 1987. The service at the attached restaurant was terrible (be prepared to go get your own coffee refills) and everything was nickel and dimed - we bought the included breakfast, and beverages were extra. A cup of coffee was 2.50$. Parking cost extra, and was in VERY short supply. More than once we had to cruise the lot waiting for someone to leave. If you're just looking for cheap, this is it. Next time I'll spend the extra to stay at a chain hotel that's got better service and nicer rooms. I think my husband summed it up best when he said: "This place is adequate. It keeps your stuff from getting rained on".

After staying here for three nights, I have absolutely no complaints. It doesn't have bells and whistles but our room was clean and in good condition, the staff was nice, and our whole trip was hassle-free. Air conditioning, hot water, keycards, everything worked as it was supposed to. The swimming pool and hot tub in the basement were also clean and pleasant. We also liked that our room had a safe, microwave, and fridge. The location is quite good, about half a block from the main drag (Clifton Hill) and maybe a 10-15 minute walk to the Falls. (Instead of dealing with the Clifton Hill crowds, you can make for the Skylon Tower, where there is a footpath that leads down to the Horseshoe Falls.) We didn't try the attached restaurant (Golden Griddle) but there is a Denny's just up the street for breakfast, and the Italian restaurant next door (Casa D'Oro?), which we tried on a recommendation from the front desk, was amazing. Overall it was a great value for the money. Of course, our hotel needs are pretty basic, but we were pleased. Would definitely stay there again if we go back to Niagara Falls.

Nothing but positive to say about this Hotel. Clean, Conveniently located, and very pleasant customer service! The breakfast deal was worth it!

Hotel was basic but comfortable. Check in was quite painless and quick. The room was quite a good size suite with twin queen size beds and a view over the main road. There was plenty of space to move around in the room and free tea/coffee making facilities. The bathroom had plenty of clean towels but the shower/bath was looking a little dated. The down side of the hotel was the parking fee for the hotel - around $10 for the 2 night stay - talk about penny pinching!! Our included breakfast was taken in the Golden Griddle attached to the hotel. There was a limited menu choice and you have to pay for fruit juice, but tea/coffee was included. There was also a free MOUSE running around the room while we ate. No response from the staff when we pointed it out other than to say they would call an exterminator.....seemed like a regualr occurrence based on their reactions!!!! Didn't use the pool as it was very small and quite crowded the day we went down to look. Despite a few moans we did have a good stay. Not sure we'd go back there again though....

The location and the front desk personnel were great! The condition of bathroom and linens can be improved to make the stay more pleasant. Do not fall for the additional $10 for breakfast. You have to spend more than that to have anything decent. There are number of restaurants nearby where you can get better quality food for the same price.

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I basically rented two rooms since the price was right. The hotel was about a thirty minute walk to the falls but close to Clifton street with all its activities. It reminded me of an economy hotel in the US.

Not really 1 block from the falls but the walk isn't bad. Room had crumbs on the floor. Room was average. For the money you can't beat it.

The room was very good and clean..The staff was very nice and helped us out alot. It could use some improvements. But great room for the money..Ane will stay there again in the near future....

Needs bettter linen,(towels) also the mattress padding needed updating.

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The hotel is conveniently located close to all the attractions. They did not mention that there is a parking fee. Breakfast is OK, but you need to pay for coffee, it is not worth it. Niagara Falls is a beautiful place. The was no promised microwave in the room. Parking lot was full a couple of times in the evening, because they sell parking to the restaurants nearby. We had to wait for an hour to park. The room was clean. Overall we had a good experience.

If you don't go in expecting too much then you won't be disappointed. This hotel is easy to find and within walking distance to everything you would want to do at Niagra Falls, however it does not offer views of the falls. The walls are paper thin and the hotel was a bit noisy due to people coming and going as well as outside traffic. It was fine for two nights but I wouldn't want to stay there any longer than that.

room was fine for what it was, though towels were pretty scratchy

It was great for the money we stayed... Plus free wireless internet and $5 parking was very convenient. Of course hotel is not that new and hallway smells like cigarette smoke, but rooms a big and have a fridge and microwave, which was super convenient when traveling with a toddler..

we would stay again

The Imperial is not the newest hotel in town, but it is in a great location and is well maintained and comfortable. We could see the falls and fireworks show from the large window in our room. The breakfast was worth the small extra cost. Parking cost $5.00 per day extra and the lot was crowded. We would definitely stay here again.

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apperance not to great, but location a plus.