"pros and cons"
The night shift crew, ricardo, brisa, Richard was very helpful, spent time expanding where things were in the community, and explained breakfast and airport transportation to us, and helped us to order dinner. We left them a gift. The morning crew was rude and not considerate. Breakfast suppose to start at 6am they older desk lady was saying no it starts […] at 7am. We had a huge party to take to the airport and we talked it over with the night crew, she was telling us that the shuttle will not be able to take us all in time. She was rude, barely spoke English, and had no customer service!! Rooms, I got non smoking, was clean but it did have a distinct smell. The hotel is clean and nicely set up. The community: it is located in a ln industrial area close to walmart, in and out but super not safe to walk to any where. The pool was heated and the jacuzzi was nice. Read moreGenuine Hotels.com guest review
"Decent Bay area airport hotel"
Ok airport hotel. Reasonably clean and maintained. Location could be better as the surroundings are a bit run down. Comfortable beds and quiet environment partially make up for it.Genuine Hotels.com guest review
"Good budget hotel"
Surroundings is a bit ghetto. Although nothing was stood out, the hotel is in decent shape and serviced adequately. Beds are comfortable and staff was friendly.Genuine Hotels.com guest review
"Almost a 10"
Right by the airport but still quite. The room was big with a sleeper sofa for my son(he loves that). The king size bed was suprisenly soft. Oh and a great breakfast with make you own waffles. In door pool too. The hotel made up for the rude front desk.Genuine Hotels.com guest review
Really nice hotel staff! Pretty well updated for a Best Western! Not the safest neighborhood, but our expectations weren't too high knowing we were staying in Oakland. Had some cleanliness issues in our room. The biggest one was- the way the bed was made- large throw pillows (which are typically never washed) was set on top of the pillows we would be […] sleeping on. The beds were super comfortable and it was very convenient to the airport! Read moreGenuine Hotels.com guest review
"Excellent value, comfortable stay."
Great value. Very convenient to airport. Has its own shuttle (Goes directly between airport and hotel without stops at other hotels.) Good breakfast. Great staff.Genuine Hotels.com guest review
"Decent room for a night, close to airport"
I needed a room for a night as I was visiting my sister in Oakland. I chose this hotel since it was close to the airport. It's definitely not the best Best Western I've stayed at, but it was a reasonable price and the location was ideal. The person at the front desk took an unusually long time to get my check in, about 20 minutes. Overall, the rooms […] were clean, a bit old, nothing fancy. Read moreGenuine Hotels.com guest review
"My stay at the Best Western"
I found that my stay at the Best Western Plus Airport Inn and Suites agreed with me well. The room was clean spacious and relatively quiet compared with other airport hotels I have stayed in previously. The man at the front desk was kind and informative upon me asking him about the airport shuttle. The breakfast set up in the morning was by far better […] than any other Best Western I have stayed at before. I would recommend staying here. Read moreGenuine Hotels.com guest review
No hot waterGenuine Hotels.com guest review
"Basic accomodations close to airport"
Good location close to airport. Basic accomodations. Coffee in room. Clean. Quiet.Genuine Hotels.com guest review
"Custer service first"
Friendly staff and shuttle service and drivers were very friendly and professional. Only problem was my fold out couch bed was missing but the staff quickly reassigned us to a new room. Great service and customer service was outstanding.Genuine Hotels.com guest review
"p&d oak bb"
very nice and close to airportGenuine Hotels.com guest review
"OK basic room"
Generally good airport location. Access however is in an industrial area.Genuine Expedia guest review
"Good staff, poor results"
I was travelling with my family and booked a suite to accommodate my two kids. When we arrived, the fold out couch linens were missing, as well as the pillows for the fold out couch. Though kind, the person at the front desk could not help. She was unable to find linens of pillows anywhere and unable to relocate us to another more accommodating room. […] The quality of the fold out mattress was poor, as well. The breakfast host was very nice though the quality of food was also poor. The shuttle drivers were great. Read moreGenuine Hotels.com guest review
Really served its purpose. Clean room. Comfy bed. Nice TV. Something to eat in the morning. Parking got tight but we managedbtobpark in the lot late at night. If I had to be in the area I'd stay again.Genuine Hotels.com guest review
"It was perfect"
The reviews were right. It was great for the price. Breakfast was excellentGenuine Expedia guest review
The hotel desk staff people were very nice and accommodating. Our room was comfortable, but two of the lamps were annoying because they were tipsy and didn't work easily. The breakfast was very disappointing because it was not good. We would not recommend that anyone eat the breakfast at the motel.Genuine Expedia guest review
"close to the ballpark"
very pleasant stay!! great staff!! clean rooms!!! will return!!!Genuine Expedia guest review
"Near to the event attended"
Overall satisfied. very convenient for what I came to do. The free parking and free breakfast clinched the deal for me.Genuine Hotels.com guest review
The hotel is located in a bad area in Oakland. We were greeted by a homeless man digging in the trash can at the hotel entrance. We were given a key to someone else's room. This was an embarrassing experience to enter someone else's room. The hotel is an older building with worn furnishings, and had a stale odor. The curtain in our room had small holes […] and the curtain was partially hanging off the curtain rod. If my hotel fee was not prepaid, we would have definitely found a better hotel. The hotel management needs to update the pictures on their website. The pictures are misleading in reference to the inside and outside appearance of this hotel. I did not feel entirely safe. Read moreGenuine Expedia guest review
"excellent place to stay"
Friendly and helpfull staff I fealt very safe and confartable i would definetly higly recomand this hotel and would stay again on our next trip.Genuine Hotels.com guest review
Nice hotel. Very close to the oakland airport. However the location is tricky to find since I am a person not from the Bay Area I did not know that there is a Hegenberger street, avenue, and loop. The hotel is located on Hegenberger loop which caused some initial confusion in finding it. Other than that a nice stay and staff were very helpful and the […] breakfast selection was good. Read moreGenuine Hotels.com guest review
We prepaid for this hotel using Hotels.com, as the room was free using our rewards; well it should have been anyway. The hotel ended up charging us full price after we checked out.Genuine Hotels.com guest review
It was a good hotel for the night before our flight out of Oakland.Genuine Expedia guest review
Some friends and I stayed here for our annual baseball trip. This hotel was a good deal. It was cheap, it accommodated 14 of us, and we had no issues with the hotel at all. Our shuttle driver, Glenn, was beyond awesome. The shuttles to and from the airport and BART were timely with no issues. Other than the bad neighborhood this hotel seems to be located […] around (not really the hotel's fault), our stay was perfect and I would gladly stay here again. Read moreGenuine Hotels.com guest review
The breakfasts were great. The shuttle was helpful and timely. Having an indoor pool and hot tub was a treat. The location to BART and walmart, restaurants were a plus. Staff was professional and friendly. Will defintely come back to this location.Genuine Hotels.com guest review
"Best bang for your buck"
We were pleasantly surprised with the quality of this hotel, not to mention, the only area hotel with an INDOOR pool (we looked EVERYWHERE!). The price was very reasonable, plus breakfast was included. Very rare to find in other areas of the Bay. Conveniently located near Oakland airport, with easy on-off I-880. Will definitely recommend this place […] to family and friends, and will look forward to staying here again ourselves! Read moreGenuine Hotels.com guest review
we spent 2 days there and the staff were very accommodating to our every need. even at 4 in the morning!Genuine Expedia guest review
I was overcharged ... Hotels.com charged me for 2 adults instead of 1 and the room was overcharged for the quality. The free breakfast was of poor quality but it was clean and sanitary.Genuine Hotels.com guest review
"Nice hotel but very bad location"
I chose this hotel because of it's proximity to the Airport and the shuttle ride to the airport was a quick and easy ride. The shuttle service to and from the nearest Bart station however left a lot to be desired. I had to take a cab twice from the Coliseum/Oakland Airport Bart station to the hotel because the hotel wanted us to wait 45 minutes one […] night and the shuttle wouldn't wait 2 minutes the next even after I called the hotel and asked that they have the shuttle wait. Read moreGenuine Expedia guest review
I only stayed one night but all the staff I had contact with were very pleasant. I arrived in town early and they accommodated me quickly with an early check-in. The shuttle service was perfect too.Genuine Expedia guest review
The free breakfast was perfect and the room was super comfortable. It was a bit of a distance from UC Berkley but well worth it. We would definitely stay here again.Genuine Expedia guest review
"Nice and Clean Hotel"
Very nice room (2Dbl) with fridge, microwave, TV. Beds were quite comfortable. Plenty of room for family of four. Good value, especially with included breakfast (continental, but with hot scrambled eggs and sausage). Very clean place with respectful staff.Genuine Expedia guest review
"Clean, easy & affordable"
We needed a clean and convenient place to stay before catching a morning flight out of Oakland airport, and this did the trick. It's a bit out of the way, but it didn't feel unsafe. And the continental breakfast was surprisingly extensive - they even had their own waffle maker :) Would definitely stay here again.Genuine Hotels.com guest review
"Nice hotel, close to Oakland Colliseum"
Easy location. Convenient complimentary shuttle to arena. Not in the best of neighborhoods, but they keep property safe.Genuine Expedia guest review
"Hard to find. Cleanliness is issue"
I had a hard time finding the hotel, it is located off the main street in an industrial area near the airport. The bed was comfortable. Doors and surfaces did not seem clean to me. OK place for a quick trip.Genuine Hotels.com guest review
"Good hotel but needs more..."
Indoor pool ,jacuzzi,free full breakfast,free parking.Great! it is on a tough neighborhood. A person fallowed me all the way up to the building enterance and asked me for things.When I told the incident to a staff mamber I was treated as if I am the cause of the problem instead of calling security!Genuine Expedia guest review
"The only negative was it was hard to find"
The staff was very helpful. They gave us the information we needed. The lobby was very clean. Our room was ready and very clean. We will go there again when we are in the area.Genuine Expedia guest review
"Clean and Upgraded rooms"
Bathroom was new and room was very spacious. Very close to airport. Front desk was helpful in guiding about bay area commute and places to see and helpful to arrange for shuttle to Car rental space. Arranged the shuttle ride just for me, didn't have to wait at all.Genuine Hotels.com guest review
"the best of the best!"
I had a wonderful stay at the hotel and every service and amenity was excellent! The manager and other staff were very professional and accommodating. Breakfast in the morning was excellent! ROOMS were clean. And appropriate. Was an awesome stay over all.Genuine Hotels.com guest review
"Best Western Plus, Oakland, CA"
The neighborhood surrounding the hotel is in a terrible industrial area - but it is convenient to the Oakland Airport which is its main attraction and has decent rates. One thing that irks me is that they take the old fashion credit card impression hard copy and want it signed - for incidentals - and hold it in file to be destroyed later?? even when […] we checked in after midnight as we did on our last stay. This is just another opportunity for identity theft and not a practice followed elsewhere where we've stayed. Read moreGenuine Hotels.com guest review
"Nice for Airport stay"
We found the hotel convenient to stay as we picked my wife arrival in Oakland. We noticed airport shuttle was available but did not use it due to having a personal vehicle. Parking was free. The area the hotel is located on is a block off the main road to the airport. The neighborhood is a light industrial area. This caused me no problem but I realize […] some do not like this. Overall the hotel stay was a very good one and staff very helpful. As a director for several resorts in the South Pacific I was pleased with the operations of the hotel. I will stay here again due to frequent trips to Oakland. Read moreGenuine Hotels.com guest review
Room comfortable and clean. Hot breakfast and very good.Genuine Expedia guest review
"Convenient for Oakland airport"
Hotel van picked me up from BART station, which was convenient and only took 5 minutes to get to the airport in the morning for an early flight.Genuine Expedia guest review
"Nice choice for overnight at OAK."
This hotel was comfortable, clean and very accommodating. Their shuttle will take you to the BART as well as the airport. Some other hotels near the airport do not offer that service.Genuine Hotels.com guest review
"Great Room Wrong Location"
Facilties were great! Family living in Oakland insisted we NOT stay in this area. Moved to union Square in S.F. 4times price, lesser qualty room.Genuine Expedia guest review
"Only 5 minutes from airport"
The hotel staff was helpful and friendly. The free shuttle picked us up from the rental car area and delivered us to hotel and then returned us to the airport less than 6 hours later (a short night). They allowed us to go into the breakfast area (which didn't open until 6 a.m.) and take some coffee/tea "to go" along with whatever we wanted from the […] fruit, bread, dry cereal and yogurt selection available at 4:20 a.m. Our room was FREEZING when we came in, so the first thing we did was turn up the heat! There was an air conditioner that checked on and off that somehow had some sort of attached hose that sounded like running water. As long as I could imagine I was sleeping next to a stream, i eventually fell asleep. The next morning my husband found a used washcloth in the shower from the previous guest. Other than that, the room was very clean, the bed comfortable and there was even a refrigerator in the room to house my strawberries purchased for breakfast... Read moreGenuine Expedia guest review
Nice hotel, it worked for the night.Genuine Hotels.com guest review
"Would definitely recommend for overnight stay"
I was looking for an over night stay in Oakland, as my I had to fly at 06:00 AM in the morning from OAK and return my rental car. So was not sure about how the timings work. So decided to stay close to the airport. Reading past reviews helped me finalize this hotel. This hotel offers Breakfast but I did not get a chance to taste their breakfast as I […] had to leave @04:30 AM. They have a shuttle to airport, which is definitely helpful for those who come without a car. Airport rental car return is just 2 miles and gas station 0.2 miles. I would definitely recommend this hotel for an over night stay. Read moreGenuine Expedia guest review
"Nothing good to say"
Website said I could park there free while away (flying out of Oakland). At check in I was told that service "isn't available" when you purchase through Expedia. And "There's nothing I can do" because it's non-refundable and the "lot is full". Also LOUD fan in the bathroom I could t turn off. Supposedly in every room due to hotel ventilation system. […] Also, no "to go" breakfast as I was leaving before continental opened. Other hotels offer this. Not friendly and I won't stay there again. Read moreGenuine Expedia guest review
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