"11 Day Trip"
It was a great stay. We have three younger boys and it was plenty of room. Breakfast is pretty good and cleanliness is fine. Outdoor pool, so winter time a no-go.Genuine Hotels.com guest review
"breakfast time to short"
hotel ok but the hours time for breakfast from 7 am to 9:30 am i check in aroun 2 am and like most of the pleople we want wake up late because is holiday they sould extendend the hours for breakfastGenuine Hotels.com guest review
"OK but service needs work"
The milk at breakfast was rotten (literally chunks in the milk), took it to the front desk and just got referred to the kitchen with no apologies, then the lady went and took the rest of the milk out of the fridge but left the fridge door open :P. Other than that OK. WiFi works well.Genuine Hotels.com guest review
"Solid 3.5 stars"
Very nice room with the cleanest shower Ive seen in a hotel in a long time.Genuine Hotels.com guest review
"You can always count on Holiday Inn"
The hotel served its exact purposes I needed it to. We were in town for a wedding so my family and I simply needed a comfortable place to relax, get ready, and a breakfast prepared. The gym was an average area for a hotel but as I said, all in all this hotel was exactly what the Mrs and I were expecting and its good to have your expectations met.Genuine Hotels.com guest review
The only reason I stayed here was because my client in Richmond warned me away from most others in the area. I have stayed in many nicer places in much less sketchy neighborhoods for less than half the price. I think next time I'll stay further out in the 'burbs where I can get a basic Best Western or whatever for $120. The few minutes of travel time […] I saved was not worth the price premium. The room was clean enough, nice bed, etc., but it was extremely noisy. At first I was happy to see there was a sauna but it was dead cold the first night. Night two I turned it on at about 6pm and by 8pm it was barely warm enough to make perspiring an idea much less induce a full sweat - total waste of time. No pool or spa, just a couple of treadmills and one stationary bike. I wasn't comfortable leaving anything in my truck so many trips back and forth hauling tools. Internet service was OK at times but very difficult to establish a reliable connection. One of the most expensive rooms I've ever stayed in but not very restful overall. Read moreGenuine Hotels.com guest review
"Disappointing HI Experience"
Overall, it makes me disappointed. Staff working diligently but not friendly. The hallway is like a after party scene over the nights. And disappointingly, breakfast is served with disposable dish and plastic fork and knife... Maybe consider to switch to silverware would be a good idea to make things feeling less cheap.Genuine Hotels.com guest review
I usually stay with Holiday Inn Express as it offers great value and services. Yet this time I am left disappointed. Checking-in nice and friendly and the room is spacious and clean. But thats it for the plus. The hallway is left with the pieces of trash on the same place like no one is vacuuming throughout but three nights stay. The breakfast is nothing […] but average and everything from plates to utensils are disposables. Not Eco-friendly and feels cheap. Above all, staff I met seems to be busying with something else in the empty lobby. The only "good morning" I heard in the hotel was from the guest staying next door. Not a greeting, not a hi, nothing from any of the staff.... Read moreGenuine Hotels.com guest review
"A little pricey for the area"
Hotel was ok. It was clean. But the smell of weed smoke filled the hallways. The staff were friendly compared to the other hotels we stayed at in that area. Breakfast was good. The area was a little hoodish. Which leads to price, it was over priced for the overall experience.Genuine Hotels.com guest review
The breakfast was very good. Good selection of items and nice warm options (the cheese/egg omelette was good).Genuine Expedia guest review
"Best HolidayInn Express yet!"
We were very pleased with our 8 day stay at this hotel. The staff was very friendly and helpful, the rooms and beds were very comfortable and noise free, and the breakfast was delicious and offered many choices. We will definitely say there again!Genuine Expedia guest review
"Clean Hotel, Not a safe neighborhood at night"
We arrived towards the night around 9:30pm, As we entered the neighborhood, we could tell this was not the good part of town. The area resembled east LA. About a block from the hotel, an individual cut in front of us and got out of their old looking car appearing under the influence to provoke a fight. My family and I got very frightened. While checking […] into the hotel and while parked in front of the main lobby, a couple suspicious individuals where checking out parked vehicles including ours. The hotel itself does look clean and well kept. The staff was friendly. The convenience of the hotel location is great. Its just located in an unsafe neighborhood. So by the time you are in your room, you have the chance of experiencing something that may keep you thinking about your family's safety and parked vehicle during your stay. It is located behind a shopping center, which does create a convenience. So you will need to decide the pros and cons. You are saving money compared to San Francisco. Thankfully nothing happened to the car overnight and we where fortunate to have our room located as close as possible to our car. Will we stay here again? Definitely Not. Its not worth the risk. Read moreGenuine Hotels.com guest review
The breakfast was terrible. And the price we pay for the room was way to high in comparison to other Holiday's Inn. The parking space was not enough for all the guest. If I need to make a change in my reservation, I have to do it via Expedia. They could not make any change. They can not access my reservation at all.Genuine Expedia guest review
"Clean and quiet. Close to UC to visit students"
Stayed one night. Not easy to find but convenient and comfortable.Genuine Expedia guest review
"Excellent hotel!!! Close to a variety of restauran"
Excellent! !! They serve excellent free complimentary breakfast. Loved their house blend coffee. Its the best!!! And they serve it free all day all night. Excellent location. Extremely easy to find!!! I felt secure coz the Police dept n DOCTORS Medical Center is right there!!! Also close to a casino that have an excellent restaurant! !! I wld stay there […] again very soon!!! Noticed lots of customers! !! Parking is plenty. Just all around an excellent experience. Thk u so much!!! Read moreGenuine Expedia guest review
"Very upscale HIE. Really feels like a 3 star."
I really enjoyed my stay. The breakfast was good and the sauna was excellent.Genuine Expedia guest review
It was ok nice and cleanGenuine Hotels.com guest review
"Everything you expect from an Holiday Inn Express"
This place is well recommended. The room was clean, and it looked like everything was new, very pleased with the bedding. The Breakfast was nice bigger with more things than I expected which was a nice surprise. It was kinda far from the downtown areas but if you have a car the drive isn't all that bad. And it is just down the road from a Casino.Genuine Hotels.com guest review
room large and clean good fro family both wife and daughter are fairly happyGenuine Expedia guest review
You could hear through the walls-the area was bad-and although the room and bathroom seemed clean, the light switch had dried food on it.Genuine Hotels.com guest review
very nice room. clean. spacious. variety of eating in surrounding area (within walking distance).Genuine Hotels.com guest review
"Clean and Convenient"
We stayed for a wedding and everything was great. The breakfast was hot, good and free. The rooms were clean and bed was comfortable. The front desk was very helpful. Close to the highway and all other amenities.Genuine Hotels.com guest review
"Fire alarm kept going off first night of my stay"
The fire alarm kept going off multiple times at 4 am, 4:15 am and then again at 11 am in the morning. I spoke to the front desk about it and they said the manager would call me , they never did. In addition there was no dial tone on the phone in my room. This is the second time a Holiday Inn Express has ruined my stay. I will never stay at a HIE again. […] Management's attitude sucks. I want my money back for the first night stay on 5/24/14 Read moreGenuine Hotels.com guest review
nice room and good neighborhoodGenuine Hotels.com guest review
"Best Hotel in the area"
I am a frequent customer at this Hotel the location is good , stores all in walking distance, the staff is very welcoming and friendly, I always chose Holiday Inn express in San Pablo, even if I am attending an event in S.F I always pick this Hotel. I am very satisfied with the stay every time.Genuine Hotels.com guest review
The hotel and rooms are nice and clean. The breakfast was ok with lots of options (but surprisingly no fruits). The big issue is the noise. I guess the walls are very thin. You can hear the guests in the rooms next to yours and in the room above. AND you can hear people in the corridors. For the price (which is quite high), I would have expected to […] be able to sleep peacefully. Read moreGenuine Hotels.com guest review
"excellent customer service and very clean hotel"
we enjoyed our stay here. great customer service, clean rooms, lobby - the whole hotel is very well maintained. I love the stairs. the breakfast is a plus also. nice lady in charge in the breakfast area. the lady that help us when we requested the rollaway bed, she is really nice also. both the two ladies that helped us check-in both are nice to accommodate […] our request. The location of the hotel is convenient also, close to freeway, easy to find. Read moreGenuine Hotels.com guest review
GoodGenuine Hotels.com guest review
"Close to Richmond CA"
Convenient to Richmond CA (don't stay in Richmond CA) this hotel has a decent hot breakfast with pastries and juices. Hotel was comfortable and quiet, even though it's right off the freeway. Staff was knowledgeable and courteous. Lots of restaurants in the area. A bit hidden though and needs more signage, as you basically need to drive behind the adjoining […] shopping center on what looks like the back service road. Read moreGenuine Hotels.com guest review
"nice hotel for business travlers"
I was staying in the area for business over a 3 day period. For being right off the freeway, this hotel is extrmely quiet so I was able to sleep well and work when I was in the room. A gym is available too which is great. Its location does not lend it to jogging outside the hotel grounds.Genuine Expedia guest review
"Close to my family's homes"
I think this hotel is excellent in every point at our previous numerous stays BUT this stay was not so good. Our room had not been cleaned on our second day 4/19. Mentioned it to the clerk and asked if our sign was on door which I wasn't sure. These signs should have a choice One side Please Clean Room and the other Please Do not Disturb. Also we had […] to wait for an hour for our ride in the dining area and were chased out so they could clean. The lobby should be available during the day hours. Please don't use this review for your web site. Maybe a discount on a future visit would be nice Thank you Read moreGenuine Hotels.com guest review
"Best of the best"
Frontend soo amazinggGenuine Hotels.com guest review
"Rainy Day In San Pablo"
Kudos to the ladies at the registration desk, very friendly & professional. . Rooms were very clean, kudos to the maids for their hard work - excellent!!!Genuine Hotels.com guest review
"Great Place to stay"
This was a really affordable place to stay with good service.Genuine Hotels.com guest review
Room was very clean, front desk clerks were always nice and professional either on phone or in person. Room was surprisingly modern and updated, crown molding, refrigerator, flat screen LED tv, bathroom mirror with fluorescent or LED lit frame. I liked the rotunda staircase from level 2. I actually preferred walking down it more than using their elevator. […] Free complimentary breakfasts with a hi-tech pancake machine that literally "printed" pancakes! Was only in town for a couple of days for a funeral, but if ever in town visiting family - will stay there again. Read moreGenuine Hotels.com guest review
"Nice commuter hotel"
Very decent place to stay. Our room was fairly quiet, even though on the first floor by the lobby. Bed was comfy, shower was fine, breakfast was as expected. Fine place to stay if on a trip.Genuine Hotels.com guest review
"Close to everything"
Very convenient and comfortable. Will recommend to anyone.Genuine Hotels.com guest review
"Nice Stay, not the best of areas."
Room was clean, Staff very helpful and freindly, and had a good nights sleep.Genuine Expedia guest review
"Good continental breakfast"
Nice place very friendlyGenuine Hotels.com guest review
Good service, location; basic amenities, including small refrigerator and microwave. Breakfast, good choices; the lobby/room is small if there is a crowd, which happened one day we were there -- however, one can always take the food back to the room. All in all, works well with our stay in the area.Genuine Hotels.com guest review
Staff was very helpful.Genuine Hotels.com guest review
"close to everything"
Was great. The personnel was great good attention. Very clean good service and very nice location. It's close to Ross and a lot of business including restaurants and Freeway 80Genuine Hotels.com guest review
"Low price, close to city, but several drawbacks"
This was a low cost hotel, with all the amenities I asked for, and relatively close to the East Bay. However the breakfast was less than average, with little fruit or other healthy options. The walls are thin, so you hear next door quite well. The rear entrance door lock would freeze up at night, making entry a great challenge. The workout room was […] in its own building, where no heat was on, and the TV was fixed on an infomercial channel. The hotel is in a mall, and seems to attract questionable characters. But there is lots of fast food, and cheap local eateries, nearby. Read moreGenuine Hotels.com guest review
"Very convenient for what we needed."
Hotel and staff were very pleasant. Good location - losts of stores and restaurants within walking distance. Good proximity to public transportation. Only a quick mile walk to visit my family. Will definately stay again.Genuine Expedia guest review
Only stayed 2 nights but it was quiet..didnt hear alot of noise like in alot of other hotels i have stayed atGenuine Expedia guest review
The staff was nice. Just the insulation is really bad where you can easily hear noises from floors above you and rooms beside you. I had to transfer to various rooms to get to that sort of decent quietness. But later part of that stay, it was just bad so I couldn't really do much about it.Genuine Expedia guest review
"Wanna B "nice hotel" in the Ghetto!"
This Hotel looks nice from the outside and lobby. So I thought that for $150 a night "non Smoking''It was worth it. Well I was wrong, I walked into my room and it smelled like a stale and musty ash tray. The phone in the room was yellow and old looking. the caulking in the tub/shower was peeling off and moldy. The entire time I was there I worried about […] my truck getting broke into. Definitely try to stay clear of this ghetto hotel………………. Read moreGenuine Expedia guest review
"Not the best of HIE hotels"
The staff was great and the breakfast satisfactory. However, the water was off for the first six hours of our stay making it necessary to go to a local Taco fast food place to use the toilet. The Washing machine and dryer were out of service the entire three days of our stay. No offer was made to apply credit for the inconveniences. We are regular Holiday […] Inn Express patrons and this one was a major disappointment. Read moreGenuine Hotels.com guest review
"Great price, nice hotel"
Clean hotel, nice bathroom and comfortable bed with a nice free breakfast. Just what I look for in a hotel and it was a great price.Genuine Expedia guest review
Front Desk clerk was very helpful with suggestions for restaurants that would cater to my dietary needs and driving directions.Genuine Expedia guest review
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