"Good continental breakfast"
Nice place very friendlyGenuine Hotels.com guest review
Good service, location; basic amenities, including small refrigerator and microwave. Breakfast, good choices; the lobby/room is small if there is a crowd, which happened one day we were there -- however, one can always take the food back to the room. All in all, works well with our stay in the area.Genuine Hotels.com guest review
Staff was very helpful.Genuine Hotels.com guest review
"close to everything"
Was great. The personnel was great good attention. Very clean good service and very nice location. It's close to Ross and a lot of business including restaurants and Freeway 80Genuine Hotels.com guest review
"Low price, close to city, but several drawbacks"
This was a low cost hotel, with all the amenities I asked for, and relatively close to the East Bay. However the breakfast was less than average, with little fruit or other healthy options. The walls are thin, so you hear next door quite well. The rear entrance door lock would freeze up at night, making entry a great challenge. The workout room was […] in its own building, where no heat was on, and the TV was fixed on an infomercial channel. The hotel is in a mall, and seems to attract questionable characters. But there is lots of fast food, and cheap local eateries, nearby. Read moreGenuine Hotels.com guest review
"Very convenient for what we needed."
Hotel and staff were very pleasant. Good location - losts of stores and restaurants within walking distance. Good proximity to public transportation. Only a quick mile walk to visit my family. Will definately stay again.Genuine Expedia guest review
Only stayed 2 nights but it was quiet..didnt hear alot of noise like in alot of other hotels i have stayed atGenuine Expedia guest review
The staff was nice. Just the insulation is really bad where you can easily hear noises from floors above you and rooms beside you. I had to transfer to various rooms to get to that sort of decent quietness. But later part of that stay, it was just bad so I couldn't really do much about it.Genuine Expedia guest review
"Wanna B "nice hotel" in the Ghetto!"
This Hotel looks nice from the outside and lobby. So I thought that for $150 a night "non Smoking''It was worth it. Well I was wrong, I walked into my room and it smelled like a stale and musty ash tray. The phone in the room was yellow and old looking. the caulking in the tub/shower was peeling off and moldy. The entire time I was there I worried about […] my truck getting broke into. Definitely try to stay clear of this ghetto hotel………………. Read moreGenuine Expedia guest review
"Not the best of HIE hotels"
The staff was great and the breakfast satisfactory. However, the water was off for the first six hours of our stay making it necessary to go to a local Taco fast food place to use the toilet. The Washing machine and dryer were out of service the entire three days of our stay. No offer was made to apply credit for the inconveniences. We are regular Holiday […] Inn Express patrons and this one was a major disappointment. Read moreGenuine Hotels.com guest review
"Great price, nice hotel"
Clean hotel, nice bathroom and comfortable bed with a nice free breakfast. Just what I look for in a hotel and it was a great price.Genuine Expedia guest review
Front Desk clerk was very helpful with suggestions for restaurants that would cater to my dietary needs and driving directions.Genuine Expedia guest review
"The room has not been suroundproof."
very anoying sounds come from another room and upstairs. very uncomfortable stay.Genuine Hotels.com guest review
It was relaxing, excellent room service and maintenance. I would love to return to this hotel soon.Genuine Hotels.com guest review
"OK for business travel"
Beds not too comfortable. Neighborhood not so great. Breakfast and coffee just average. OK for business travel if you need to be in the area.Genuine Hotels.com guest review
"Good Northeast Bay Location"
The room was very nice. The Breakfast was nice and in a very large room. Plenty of seats.Genuine Hotels.com guest review
"A nice affordable hotel with good service"
Only spent one short night here but the staff was very responsive and the room was great. The room was very spacious and the bed was extremely comfortable. The location was not the best but I guess that is why you get a great room for the low price. Despite the busy location I was surprised how quite the room was. The free breakfast had a pretty good […] variety. My only complaint was there was no hot water for the tea or oatmeal, but as soon as we asked a staff member she got some for us right away. Read moreGenuine Expedia guest review
"Nice hotel shame about the food"
Staff very helpful and the room was comfortable but the breakfast was pitiful and tasteless. The milk was sour.Genuine Hotels.com guest review
"Business trip near Berkeley"
Nice and clean. However, the room size is a little small. Customer service is ok. They could have done better with a little more greetings and some smiles.Genuine Hotels.com guest review
Friendly staff. Clean room. Good breakfast.Genuine Hotels.com guest review
"Surprisingly good value"
I was pleasantly surprised by this hotel. Nice clean room, excellent breakfast, and the location is vey practical to access the north bay, east bat and Marin county. Conveniently there is fast food and gas station across the parking lot. Nice tv channel selection too. Great value for the low price.Genuine Hotels.com guest review
I accidentally booked an extra night without the cancellation option as I miscalculated with my flights and time change. I know it was a long shot, but I asked at the desk if I could change my dates and get a refund. The girl behind the desk (and I'm gutted i can't remember her name) went out of her way to call Expedia, change the booking, and sort […] me out a refund. She did this all while answering the main phone and helping other guests all without being flustered and taking it all in her stride. Talk about multi-tasking... I can barely walk and chew gum! Read moreGenuine Expedia guest review
This is a well maintained hotel that is close to Berkeley and SF. The continental breakfast was more then adequateGenuine Expedia guest review
"convenient and friendly"
The San Pablo, CA Holiday Inn express & Suites was outstanding! I believed they cared. The staff listened and accomandated our desires. The grounds,room and overall hotel was excellent!Genuine Hotels.com guest review
"Clean Hotel next to I-80"
This hotel is similar to other Holiday Inn Express hotels we've stayed in. It's clean, well run and the staff is helpful. The free breakfast in the morning was OK but the one young attendant couldn't keep up with customers by himself. The beds are a little too hard in my opinion. The TV is high def with a lot of channels. Wifi is free. The rooms overlook […] I-80 on one side and the back of a shopping center on the other side, so if you want scenery, this isn't the place. However, it was close to where we needed to be and convenient to many things so we wouldn't hesitate to stay there again. Read moreGenuine Expedia guest review
The room was clean and suited our needs. Nice size refrigerator in our room which help the groceries we had brought with us. The woman at the desk was very friendly and helpful, giving us extra pillows and helping us find some place for dinner. The only complaint was that the beds are the typical, hard matress beds we find in most hotels.Genuine Hotels.com guest review
"Review - Holiday Inn Express San Pablo - Richmond"
The room was very comfortable here. It was clean, well laid out, and very convenient. I would highly recommend!Genuine Hotels.com guest review
"Good overall but needs now beds"
The hotel and surrounding area are very convenient. The staff is friendly and helpful and the rooms are clean. The only complaint is the bed, I felt every spring in my back, they need to be upgraded.Genuine Hotels.com guest review
we came we rested very well and we ate like kings in the moring very good hot breakfast buffet will stay again and again hands down just great..Genuine Hotels.com guest review
We didn't feel welcomed. Evening receptionists did not bother to look up to greet the guests, hello nor good evening. I would not stay in this hotel again.Genuine Hotels.com guest review
"All that it should be"
There is an expectation of good service and clean rooms associated with Holiday Inn Express hotels and this one met and perhaps exceeded my expectations. The staff were friendly, the rooms (my brother was staying there too) were well appointed and very clean and the complimentary breakfast was very good as well (and the staff were present during the […] breakfast hours and kept everything stocked). I would recommend this hotel to family and friends. It is also very convenient to I-80, so easy to get on the road to your destination. Read moreGenuine Hotels.com guest review
"met high expectations"
Very comfortable.Genuine Hotels.com guest review
Renovated hotel.Rooms nicely decorated.Close to Casino and food.Easy freeway access. Will definitely return.Genuine Hotels.com guest review
Great Breakfast & attractive lobby. Great stay. Casino near buy & front desk helpful. Shopping nearby.Genuine Hotels.com guest review
"Diamond in the rough"
Great place, alright neighborhood. Kinda ghetto.Genuine Hotels.com guest review
"Comfortable and Quiet!"
Nice Hotel. Staff were very curteous. Only good Restaurant is La Stada if you like Italian Food. Rooms aren't the best but OK. Will stay again when in area.Genuine Expedia guest review
Hotel was nice and clean. Also close to the trainGenuine Hotels.com guest review
It was ok they were a little rudeGenuine Hotels.com guest review
"Not the greatest experience"
When i arrived at the hotel someone else had been booked in my room. it was extremely late and i had been traveling the entire day. I had to wait at least 30 minutes before my family and i were able to get into a room. The guest before me received some item for the inconvenience. I on the other hand received nothing. . . I was not pleased with my stay […] here and do not plan on returning. Read moreGenuine Expedia guest review
"Better than expected"
We were told to cancel our reservations at this location due to high crime in the area. We had booked it as a non-refundable so had no alternative. We were pleasantly pleased with our experience. The location was not threatening at all. Would definitely return. As others commented, there were a few experiences with the front desk that weren't as friendly […] as others. Most specifically the late night/early morning staff were a bit rude and less helpful than the day staff. Read moreGenuine Hotels.com guest review
Our stay was very comfortable and relaxing. The buffet breakfast really hit the spot.Genuine Expedia guest review
It was an excellent experience, very clean, room felt roomy and bright. I definitely recommend the Holiday Inn at Richmond to everyone. Staff very friendly and helpful.Genuine Hotels.com guest review
The hotel was very nice and a good value for the price. The breakfast that came with the room was very good, much better than the typical included breakfast, including cream beef on toast or bisket. We were visiting a daughter who had recently relocated nearby. We will stay at this hotel again when we return for another visit. We won't even look el […] sewhere. Read moreGenuine Hotels.com guest review
"Holiday Inn Express San Pablo"
Very pleased with the hotel good service and very nice breakfast daily. Comfortable and clean.Genuine Hotels.com guest review
It was nice and everything was very good except water frashing noise from the upstairs or next door.Genuine Hotels.com guest review
Hotel was right of freeway in a nice area. service was great, nice friendly and helpful group. can't say enough everything was great. very happy with the staff.Genuine Hotels.com guest review
"Not good service"
I booked a suite and when I got there, none were available. I even went so far as to called the hotel directly after I booked the room to confirm that I had requested and paid for a suite. They told me that I wanted a King bed and I got one. They were not willing to do anything for me, other than to say sorry, and not even in a sincere manner.Genuine Expedia guest review
This was a great hotel! Although I only stayed for one night the service was great and the rooms were clean. I would definety recommend people to stay here. There's even breakfast from 6 to 10am.Genuine Hotels.com guest review
"Stay at Holiday Inn San Pablo CA"
The front desk service, left a lot ot be desired. The person was rude and unhelpful and refused to provide even basic assistance when requested. This is the first time I have had such an experience at a Holiday Inn and I was very disappointed.Genuine Hotels.com guest review
It fulfilled it's purposeGenuine Hotels.com guest review
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