"Clean Hotel, Not a safe neighborhood at night"
We arrived towards the night around 9:30pm, As we entered the neighborhood, we could tell this was not the good part of town. The area resembled east LA. About a block from the hotel, an individual cut in front of us and got out of their old looking car appearing under the influence to provoke a fight. My family and I got very frightened. While checking […] into the hotel and while parked in front of the main lobby, a couple suspicious individuals where checking out parked vehicles including ours. The hotel itself does look clean and well kept. The staff was friendly. The convenience of the hotel location is great. Its just located in an unsafe neighborhood. So by the time you are in your room, you have the chance of experiencing something that may keep you thinking about your family's safety and parked vehicle during your stay. It is located behind a shopping center, which does create a convenience. So you will need to decide the pros and cons. You are saving money compared to San Francisco. Thankfully nothing happened to the car overnight and we where fortunate to have our room located as close as possible to our car. Will we stay here again? Definitely Not. Its not worth the risk. Read moreGenuine Hotels.com guest review
It was ok nice and cleanGenuine Hotels.com guest review
"Everything you expect from an Holiday Inn Express"
This place is well recommended. The room was clean, and it looked like everything was new, very pleased with the bedding. The Breakfast was nice bigger with more things than I expected which was a nice surprise. It was kinda far from the downtown areas but if you have a car the drive isn't all that bad. And it is just down the road from a Casino.Genuine Hotels.com guest review
You could hear through the walls-the area was bad-and although the room and bathroom seemed clean, the light switch had dried food on it.Genuine Hotels.com guest review
very nice room. clean. spacious. variety of eating in surrounding area (within walking distance).Genuine Hotels.com guest review
"Clean and Convenient"
We stayed for a wedding and everything was great. The breakfast was hot, good and free. The rooms were clean and bed was comfortable. The front desk was very helpful. Close to the highway and all other amenities.Genuine Hotels.com guest review
"Fire alarm kept going off first night of my stay"
The fire alarm kept going off multiple times at 4 am, 4:15 am and then again at 11 am in the morning. I spoke to the front desk about it and they said the manager would call me , they never did. In addition there was no dial tone on the phone in my room. This is the second time a Holiday Inn Express has ruined my stay. I will never stay at a HIE again. […] Management's attitude sucks. I want my money back for the first night stay on 5/24/14 Read moreGenuine Hotels.com guest review
nice room and good neighborhoodGenuine Hotels.com guest review
"Best Hotel in the area"
I am a frequent customer at this Hotel the location is good , stores all in walking distance, the staff is very welcoming and friendly, I always chose Holiday Inn express in San Pablo, even if I am attending an event in S.F I always pick this Hotel. I am very satisfied with the stay every time.Genuine Hotels.com guest review
The hotel and rooms are nice and clean. The breakfast was ok with lots of options (but surprisingly no fruits). The big issue is the noise. I guess the walls are very thin. You can hear the guests in the rooms next to yours and in the room above. AND you can hear people in the corridors. For the price (which is quite high), I would have expected to […] be able to sleep peacefully. Read moreGenuine Hotels.com guest review
"excellent customer service and very clean hotel"
we enjoyed our stay here. great customer service, clean rooms, lobby - the whole hotel is very well maintained. I love the stairs. the breakfast is a plus also. nice lady in charge in the breakfast area. the lady that help us when we requested the rollaway bed, she is really nice also. both the two ladies that helped us check-in both are nice to accommodate […] our request. The location of the hotel is convenient also, close to freeway, easy to find. Read moreGenuine Hotels.com guest review
GoodGenuine Hotels.com guest review
"Close to Richmond CA"
Convenient to Richmond CA (don't stay in Richmond CA) this hotel has a decent hot breakfast with pastries and juices. Hotel was comfortable and quiet, even though it's right off the freeway. Staff was knowledgeable and courteous. Lots of restaurants in the area. A bit hidden though and needs more signage, as you basically need to drive behind the adjoining […] shopping center on what looks like the back service road. Read moreGenuine Hotels.com guest review
"nice hotel for business travlers"
I was staying in the area for business over a 3 day period. For being right off the freeway, this hotel is extrmely quiet so I was able to sleep well and work when I was in the room. A gym is available too which is great. Its location does not lend it to jogging outside the hotel grounds.Genuine Expedia guest review
"Close to my family's homes"
I think this hotel is excellent in every point at our previous numerous stays BUT this stay was not so good. Our room had not been cleaned on our second day 4/19. Mentioned it to the clerk and asked if our sign was on door which I wasn't sure. These signs should have a choice One side Please Clean Room and the other Please Do not Disturb. Also we had […] to wait for an hour for our ride in the dining area and were chased out so they could clean. The lobby should be available during the day hours. Please don't use this review for your web site. Maybe a discount on a future visit would be nice Thank you Read moreGenuine Hotels.com guest review
"Best of the best"
Frontend soo amazinggGenuine Hotels.com guest review
"Rainy Day In San Pablo"
Kudos to the ladies at the registration desk, very friendly & professional. . Rooms were very clean, kudos to the maids for their hard work - excellent!!!Genuine Hotels.com guest review
"Great Place to stay"
This was a really affordable place to stay with good service.Genuine Hotels.com guest review
Room was very clean, front desk clerks were always nice and professional either on phone or in person. Room was surprisingly modern and updated, crown molding, refrigerator, flat screen LED tv, bathroom mirror with fluorescent or LED lit frame. I liked the rotunda staircase from level 2. I actually preferred walking down it more than using their elevator. […] Free complimentary breakfasts with a hi-tech pancake machine that literally "printed" pancakes! Was only in town for a couple of days for a funeral, but if ever in town visiting family - will stay there again. Read moreGenuine Hotels.com guest review
"Nice commuter hotel"
Very decent place to stay. Our room was fairly quiet, even though on the first floor by the lobby. Bed was comfy, shower was fine, breakfast was as expected. Fine place to stay if on a trip.Genuine Hotels.com guest review
"Close to everything"
Very convenient and comfortable. Will recommend to anyone.Genuine Hotels.com guest review
"Nice Stay, not the best of areas."
Room was clean, Staff very helpful and freindly, and had a good nights sleep.Genuine Expedia guest review
"Good continental breakfast"
Nice place very friendlyGenuine Hotels.com guest review
Good service, location; basic amenities, including small refrigerator and microwave. Breakfast, good choices; the lobby/room is small if there is a crowd, which happened one day we were there -- however, one can always take the food back to the room. All in all, works well with our stay in the area.Genuine Hotels.com guest review
Staff was very helpful.Genuine Hotels.com guest review
"close to everything"
Was great. The personnel was great good attention. Very clean good service and very nice location. It's close to Ross and a lot of business including restaurants and Freeway 80Genuine Hotels.com guest review
"Low price, close to city, but several drawbacks"
This was a low cost hotel, with all the amenities I asked for, and relatively close to the East Bay. However the breakfast was less than average, with little fruit or other healthy options. The walls are thin, so you hear next door quite well. The rear entrance door lock would freeze up at night, making entry a great challenge. The workout room was […] in its own building, where no heat was on, and the TV was fixed on an infomercial channel. The hotel is in a mall, and seems to attract questionable characters. But there is lots of fast food, and cheap local eateries, nearby. Read moreGenuine Hotels.com guest review
"Very convenient for what we needed."
Hotel and staff were very pleasant. Good location - losts of stores and restaurants within walking distance. Good proximity to public transportation. Only a quick mile walk to visit my family. Will definately stay again.Genuine Expedia guest review
Only stayed 2 nights but it was quiet..didnt hear alot of noise like in alot of other hotels i have stayed atGenuine Expedia guest review
The staff was nice. Just the insulation is really bad where you can easily hear noises from floors above you and rooms beside you. I had to transfer to various rooms to get to that sort of decent quietness. But later part of that stay, it was just bad so I couldn't really do much about it.Genuine Expedia guest review
"Wanna B "nice hotel" in the Ghetto!"
This Hotel looks nice from the outside and lobby. So I thought that for $150 a night "non Smoking''It was worth it. Well I was wrong, I walked into my room and it smelled like a stale and musty ash tray. The phone in the room was yellow and old looking. the caulking in the tub/shower was peeling off and moldy. The entire time I was there I worried about […] my truck getting broke into. Definitely try to stay clear of this ghetto hotel………………. Read moreGenuine Expedia guest review
"Not the best of HIE hotels"
The staff was great and the breakfast satisfactory. However, the water was off for the first six hours of our stay making it necessary to go to a local Taco fast food place to use the toilet. The Washing machine and dryer were out of service the entire three days of our stay. No offer was made to apply credit for the inconveniences. We are regular Holiday […] Inn Express patrons and this one was a major disappointment. Read moreGenuine Hotels.com guest review
"Great price, nice hotel"
Clean hotel, nice bathroom and comfortable bed with a nice free breakfast. Just what I look for in a hotel and it was a great price.Genuine Expedia guest review
Front Desk clerk was very helpful with suggestions for restaurants that would cater to my dietary needs and driving directions.Genuine Expedia guest review
"The room has not been suroundproof."
very anoying sounds come from another room and upstairs. very uncomfortable stay.Genuine Hotels.com guest review
It was relaxing, excellent room service and maintenance. I would love to return to this hotel soon.Genuine Hotels.com guest review
"OK for business travel"
Beds not too comfortable. Neighborhood not so great. Breakfast and coffee just average. OK for business travel if you need to be in the area.Genuine Hotels.com guest review
"Good Northeast Bay Location"
The room was very nice. The Breakfast was nice and in a very large room. Plenty of seats.Genuine Hotels.com guest review
"A nice affordable hotel with good service"
Only spent one short night here but the staff was very responsive and the room was great. The room was very spacious and the bed was extremely comfortable. The location was not the best but I guess that is why you get a great room for the low price. Despite the busy location I was surprised how quite the room was. The free breakfast had a pretty good […] variety. My only complaint was there was no hot water for the tea or oatmeal, but as soon as we asked a staff member she got some for us right away. Read moreGenuine Expedia guest review
"Nice hotel shame about the food"
Staff very helpful and the room was comfortable but the breakfast was pitiful and tasteless. The milk was sour.Genuine Hotels.com guest review
"Business trip near Berkeley"
Nice and clean. However, the room size is a little small. Customer service is ok. They could have done better with a little more greetings and some smiles.Genuine Hotels.com guest review
Friendly staff. Clean room. Good breakfast.Genuine Hotels.com guest review
"Surprisingly good value"
I was pleasantly surprised by this hotel. Nice clean room, excellent breakfast, and the location is vey practical to access the north bay, east bat and Marin county. Conveniently there is fast food and gas station across the parking lot. Nice tv channel selection too. Great value for the low price.Genuine Hotels.com guest review
I accidentally booked an extra night without the cancellation option as I miscalculated with my flights and time change. I know it was a long shot, but I asked at the desk if I could change my dates and get a refund. The girl behind the desk (and I'm gutted i can't remember her name) went out of her way to call Expedia, change the booking, and sort […] me out a refund. She did this all while answering the main phone and helping other guests all without being flustered and taking it all in her stride. Talk about multi-tasking... I can barely walk and chew gum! Read moreGenuine Expedia guest review
This is a well maintained hotel that is close to Berkeley and SF. The continental breakfast was more then adequateGenuine Expedia guest review
"convenient and friendly"
The San Pablo, CA Holiday Inn express & Suites was outstanding! I believed they cared. The staff listened and accomandated our desires. The grounds,room and overall hotel was excellent!Genuine Hotels.com guest review
"Clean Hotel next to I-80"
This hotel is similar to other Holiday Inn Express hotels we've stayed in. It's clean, well run and the staff is helpful. The free breakfast in the morning was OK but the one young attendant couldn't keep up with customers by himself. The beds are a little too hard in my opinion. The TV is high def with a lot of channels. Wifi is free. The rooms overlook […] I-80 on one side and the back of a shopping center on the other side, so if you want scenery, this isn't the place. However, it was close to where we needed to be and convenient to many things so we wouldn't hesitate to stay there again. Read moreGenuine Expedia guest review
The room was clean and suited our needs. Nice size refrigerator in our room which help the groceries we had brought with us. The woman at the desk was very friendly and helpful, giving us extra pillows and helping us find some place for dinner. The only complaint was that the beds are the typical, hard matress beds we find in most hotels.Genuine Hotels.com guest review
"Review - Holiday Inn Express San Pablo - Richmond"
The room was very comfortable here. It was clean, well laid out, and very convenient. I would highly recommend!Genuine Hotels.com guest review
"Good overall but needs now beds"
The hotel and surrounding area are very convenient. The staff is friendly and helpful and the rooms are clean. The only complaint is the bed, I felt every spring in my back, they need to be upgraded.Genuine Hotels.com guest review
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