"Great price, nice hotel"
Clean hotel, nice bathroom and comfortable bed with a nice free breakfast. Just what I look for in a hotel and it was a great price.Genuine Expedia guest review
Front Desk clerk was very helpful with suggestions for restaurants that would cater to my dietary needs and driving directions.Genuine Expedia guest review
"The room has not been suroundproof."
very anoying sounds come from another room and upstairs. very uncomfortable stay.Genuine Hotels.com guest review
It was relaxing, excellent room service and maintenance. I would love to return to this hotel soon.Genuine Hotels.com guest review
"OK for business travel"
Beds not too comfortable. Neighborhood not so great. Breakfast and coffee just average. OK for business travel if you need to be in the area.Genuine Hotels.com guest review
"Good Northeast Bay Location"
The room was very nice. The Breakfast was nice and in a very large room. Plenty of seats.Genuine Hotels.com guest review
"A nice affordable hotel with good service"
Only spent one short night here but the staff was very responsive and the room was great. The room was very spacious and the bed was extremely comfortable. The location was not the best but I guess that is why you get a great room for the low price. Despite the busy location I was surprised how quite the room was. The free breakfast had a pretty good […] variety. My only complaint was there was no hot water for the tea or oatmeal, but as soon as we asked a staff member she got some for us right away. Read moreGenuine Expedia guest review
"Nice hotel shame about the food"
Staff very helpful and the room was comfortable but the breakfast was pitiful and tasteless. The milk was sour.Genuine Hotels.com guest review
"Business trip near Berkeley"
Nice and clean. However, the room size is a little small. Customer service is ok. They could have done better with a little more greetings and some smiles.Genuine Hotels.com guest review
Friendly staff. Clean room. Good breakfast.Genuine Hotels.com guest review
"Surprisingly good value"
I was pleasantly surprised by this hotel. Nice clean room, excellent breakfast, and the location is vey practical to access the north bay, east bat and Marin county. Conveniently there is fast food and gas station across the parking lot. Nice tv channel selection too. Great value for the low price.Genuine Hotels.com guest review
I accidentally booked an extra night without the cancellation option as I miscalculated with my flights and time change. I know it was a long shot, but I asked at the desk if I could change my dates and get a refund. The girl behind the desk (and I'm gutted i can't remember her name) went out of her way to call Expedia, change the booking, and sort […] me out a refund. She did this all while answering the main phone and helping other guests all without being flustered and taking it all in her stride. Talk about multi-tasking... I can barely walk and chew gum! Read moreGenuine Expedia guest review
This is a well maintained hotel that is close to Berkeley and SF. The continental breakfast was more then adequateGenuine Expedia guest review
"convenient and friendly"
The San Pablo, CA Holiday Inn express & Suites was outstanding! I believed they cared. The staff listened and accomandated our desires. The grounds,room and overall hotel was excellent!Genuine Hotels.com guest review
"Clean Hotel next to I-80"
This hotel is similar to other Holiday Inn Express hotels we've stayed in. It's clean, well run and the staff is helpful. The free breakfast in the morning was OK but the one young attendant couldn't keep up with customers by himself. The beds are a little too hard in my opinion. The TV is high def with a lot of channels. Wifi is free. The rooms overlook […] I-80 on one side and the back of a shopping center on the other side, so if you want scenery, this isn't the place. However, it was close to where we needed to be and convenient to many things so we wouldn't hesitate to stay there again. Read moreGenuine Expedia guest review
The room was clean and suited our needs. Nice size refrigerator in our room which help the groceries we had brought with us. The woman at the desk was very friendly and helpful, giving us extra pillows and helping us find some place for dinner. The only complaint was that the beds are the typical, hard matress beds we find in most hotels.Genuine Hotels.com guest review
"Review - Holiday Inn Express San Pablo - Richmond"
The room was very comfortable here. It was clean, well laid out, and very convenient. I would highly recommend!Genuine Hotels.com guest review
"Good overall but needs now beds"
The hotel and surrounding area are very convenient. The staff is friendly and helpful and the rooms are clean. The only complaint is the bed, I felt every spring in my back, they need to be upgraded.Genuine Hotels.com guest review
we came we rested very well and we ate like kings in the moring very good hot breakfast buffet will stay again and again hands down just great..Genuine Hotels.com guest review
We didn't feel welcomed. Evening receptionists did not bother to look up to greet the guests, hello nor good evening. I would not stay in this hotel again.Genuine Hotels.com guest review
"All that it should be"
There is an expectation of good service and clean rooms associated with Holiday Inn Express hotels and this one met and perhaps exceeded my expectations. The staff were friendly, the rooms (my brother was staying there too) were well appointed and very clean and the complimentary breakfast was very good as well (and the staff were present during the […] breakfast hours and kept everything stocked). I would recommend this hotel to family and friends. It is also very convenient to I-80, so easy to get on the road to your destination. Read moreGenuine Hotels.com guest review
"met high expectations"
Very comfortable.Genuine Hotels.com guest review
Renovated hotel.Rooms nicely decorated.Close to Casino and food.Easy freeway access. Will definitely return.Genuine Hotels.com guest review
Great Breakfast & attractive lobby. Great stay. Casino near buy & front desk helpful. Shopping nearby.Genuine Hotels.com guest review
"Diamond in the rough"
Great place, alright neighborhood. Kinda ghetto.Genuine Hotels.com guest review
"Comfortable and Quiet!"
Nice Hotel. Staff were very curteous. Only good Restaurant is La Stada if you like Italian Food. Rooms aren't the best but OK. Will stay again when in area.Genuine Expedia guest review
Hotel was nice and clean. Also close to the trainGenuine Hotels.com guest review
It was ok they were a little rudeGenuine Hotels.com guest review
"Not the greatest experience"
When i arrived at the hotel someone else had been booked in my room. it was extremely late and i had been traveling the entire day. I had to wait at least 30 minutes before my family and i were able to get into a room. The guest before me received some item for the inconvenience. I on the other hand received nothing. . . I was not pleased with my stay […] here and do not plan on returning. Read moreGenuine Expedia guest review
"Better than expected"
We were told to cancel our reservations at this location due to high crime in the area. We had booked it as a non-refundable so had no alternative. We were pleasantly pleased with our experience. The location was not threatening at all. Would definitely return. As others commented, there were a few experiences with the front desk that weren't as friendly […] as others. Most specifically the late night/early morning staff were a bit rude and less helpful than the day staff. Read moreGenuine Hotels.com guest review
Our stay was very comfortable and relaxing. The buffet breakfast really hit the spot.Genuine Expedia guest review
It was an excellent experience, very clean, room felt roomy and bright. I definitely recommend the Holiday Inn at Richmond to everyone. Staff very friendly and helpful.Genuine Hotels.com guest review
The hotel was very nice and a good value for the price. The breakfast that came with the room was very good, much better than the typical included breakfast, including cream beef on toast or bisket. We were visiting a daughter who had recently relocated nearby. We will stay at this hotel again when we return for another visit. We won't even look el […] sewhere. Read moreGenuine Hotels.com guest review
"Holiday Inn Express San Pablo"
Very pleased with the hotel good service and very nice breakfast daily. Comfortable and clean.Genuine Hotels.com guest review
It was nice and everything was very good except water frashing noise from the upstairs or next door.Genuine Hotels.com guest review
Hotel was right of freeway in a nice area. service was great, nice friendly and helpful group. can't say enough everything was great. very happy with the staff.Genuine Hotels.com guest review
"Not good service"
I booked a suite and when I got there, none were available. I even went so far as to called the hotel directly after I booked the room to confirm that I had requested and paid for a suite. They told me that I wanted a King bed and I got one. They were not willing to do anything for me, other than to say sorry, and not even in a sincere manner.Genuine Expedia guest review
This was a great hotel! Although I only stayed for one night the service was great and the rooms were clean. I would definety recommend people to stay here. There's even breakfast from 6 to 10am.Genuine Hotels.com guest review
"Stay at Holiday Inn San Pablo CA"
The front desk service, left a lot ot be desired. The person was rude and unhelpful and refused to provide even basic assistance when requested. This is the first time I have had such an experience at a Holiday Inn and I was very disappointed.Genuine Hotels.com guest review
It fulfilled it's purposeGenuine Hotels.com guest review
"Tucked behind a shopping cntr close to the freeway"
Breakfast was excellent and the staff were greatGenuine Hotels.com guest review
Clean, friendly, adequate free breakfastGenuine Hotels.com guest review
"Great but for the TV channels"
When you select MSNBC and get Fox News, you suspect someone's playing a joke on you. The whole channel line-up was a mess. Other than that the rooms were spacious, clean and very good value.Genuine Hotels.com guest review
Easy access to both Napa and SF. Very clean and well run!Genuine Hotels.com guest review
"Quality NOT GOOD AT ALL"
The lady in the front desk was so rud. will never stay at any holiday inn expressGenuine Expedia guest review
It was truly a GREAT experience!!! Will stay there again! The room was nice size and the bed was very wonderful!!!Genuine Hotels.com guest review
Iwas disappointed from the time we checked in until we left. The man that was working the desk when we arrived was very rude and not helpful.We had expected to use the workout facility but one of the two treadmills was broken. The shower in our handicap room (which we did not request) was broken and water poured out everywhere in the room. Breakfast […] was OK but nothing memorable.I did complain to the day manager about our initial experience with the night manager and she said she would handle it. I don't think I will stay at that hotel again. There are too many nicer hotels in the area for the same price or less. Read moreGenuine Hotels.com guest review
"Convient location between destinations"
The staff was friendly, helpful, courteous. The breakfast was good, the variety was excellent, plenty available. Room was extremely comfortable, clean and quiet, even though it was near the Freeway. Plenty of dining options within walking distance. Liquor Store and Dollar Tree conveniently located for necessities and snacks. We stayed four nights and […] enjoyed the stay very much. Will stay here again if back in the area. Did not have any problem with the location. Read moreGenuine Hotels.com guest review
"Great hotel on the way the Berkeley"
Great room with good lighting, good design. Very convenient breakfast self service arrangement. Helpful and friendly staff answered all our questions.Genuine Expedia guest review
i really like the Holiday Inn Express .and the one in ichmond .The people that work there go out of there way to make sure that your stay is the best I loved itGenuine Hotels.com guest review
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