"All that it should be"
There is an expectation of good service and clean rooms associated with Holiday Inn Express hotels and this one met and perhaps exceeded my expectations. The staff were friendly, the rooms (my brother was staying there too) were well appointed and very clean and the complimentary breakfast was very good as well (and the staff were present during the […] breakfast hours and kept everything stocked). I would recommend this hotel to family and friends. It is also very convenient to I-80, so easy to get on the road to your destination. Read moreGenuine Hotels.com guest review
"met high expectations"
Very comfortable.Genuine Hotels.com guest review
Renovated hotel.Rooms nicely decorated.Close to Casino and food.Easy freeway access. Will definitely return.Genuine Hotels.com guest review
Great Breakfast & attractive lobby. Great stay. Casino near buy & front desk helpful. Shopping nearby.Genuine Hotels.com guest review
"Diamond in the rough"
Great place, alright neighborhood. Kinda ghetto.Genuine Hotels.com guest review
"Comfortable and Quiet!"
Nice Hotel. Staff were very curteous. Only good Restaurant is La Stada if you like Italian Food. Rooms aren't the best but OK. Will stay again when in area.Genuine Expedia guest review
Hotel was nice and clean. Also close to the trainGenuine Hotels.com guest review
It was ok they were a little rudeGenuine Hotels.com guest review
"Not the greatest experience"
When i arrived at the hotel someone else had been booked in my room. it was extremely late and i had been traveling the entire day. I had to wait at least 30 minutes before my family and i were able to get into a room. The guest before me received some item for the inconvenience. I on the other hand received nothing. . . I was not pleased with my stay […] here and do not plan on returning. Read moreGenuine Expedia guest review
"Better than expected"
We were told to cancel our reservations at this location due to high crime in the area. We had booked it as a non-refundable so had no alternative. We were pleasantly pleased with our experience. The location was not threatening at all. Would definitely return. As others commented, there were a few experiences with the front desk that weren't as friendly […] as others. Most specifically the late night/early morning staff were a bit rude and less helpful than the day staff. Read moreGenuine Hotels.com guest review
Our stay was very comfortable and relaxing. The buffet breakfast really hit the spot.Genuine Expedia guest review
It was an excellent experience, very clean, room felt roomy and bright. I definitely recommend the Holiday Inn at Richmond to everyone. Staff very friendly and helpful.Genuine Hotels.com guest review
The hotel was very nice and a good value for the price. The breakfast that came with the room was very good, much better than the typical included breakfast, including cream beef on toast or bisket. We were visiting a daughter who had recently relocated nearby. We will stay at this hotel again when we return for another visit. We won't even look el […] sewhere. Read moreGenuine Hotels.com guest review
"Holiday Inn Express San Pablo"
Very pleased with the hotel good service and very nice breakfast daily. Comfortable and clean.Genuine Hotels.com guest review
It was nice and everything was very good except water frashing noise from the upstairs or next door.Genuine Hotels.com guest review
Hotel was right of freeway in a nice area. service was great, nice friendly and helpful group. can't say enough everything was great. very happy with the staff.Genuine Hotels.com guest review
"Not good service"
I booked a suite and when I got there, none were available. I even went so far as to called the hotel directly after I booked the room to confirm that I had requested and paid for a suite. They told me that I wanted a King bed and I got one. They were not willing to do anything for me, other than to say sorry, and not even in a sincere manner.Genuine Expedia guest review
This was a great hotel! Although I only stayed for one night the service was great and the rooms were clean. I would definety recommend people to stay here. There's even breakfast from 6 to 10am.Genuine Hotels.com guest review
"Stay at Holiday Inn San Pablo CA"
The front desk service, left a lot ot be desired. The person was rude and unhelpful and refused to provide even basic assistance when requested. This is the first time I have had such an experience at a Holiday Inn and I was very disappointed.Genuine Hotels.com guest review
It fulfilled it's purposeGenuine Hotels.com guest review
"Tucked behind a shopping cntr close to the freeway"
Breakfast was excellent and the staff were greatGenuine Hotels.com guest review
Clean, friendly, adequate free breakfastGenuine Hotels.com guest review
"Great but for the TV channels"
When you select MSNBC and get Fox News, you suspect someone's playing a joke on you. The whole channel line-up was a mess. Other than that the rooms were spacious, clean and very good value.Genuine Hotels.com guest review
Easy access to both Napa and SF. Very clean and well run!Genuine Hotels.com guest review
"Quality NOT GOOD AT ALL"
The lady in the front desk was so rud. will never stay at any holiday inn expressGenuine Expedia guest review
It was truly a GREAT experience!!! Will stay there again! The room was nice size and the bed was very wonderful!!!Genuine Hotels.com guest review
Iwas disappointed from the time we checked in until we left. The man that was working the desk when we arrived was very rude and not helpful.We had expected to use the workout facility but one of the two treadmills was broken. The shower in our handicap room (which we did not request) was broken and water poured out everywhere in the room. Breakfast […] was OK but nothing memorable.I did complain to the day manager about our initial experience with the night manager and she said she would handle it. I don't think I will stay at that hotel again. There are too many nicer hotels in the area for the same price or less. Read moreGenuine Hotels.com guest review
"Convient location between destinations"
The staff was friendly, helpful, courteous. The breakfast was good, the variety was excellent, plenty available. Room was extremely comfortable, clean and quiet, even though it was near the Freeway. Plenty of dining options within walking distance. Liquor Store and Dollar Tree conveniently located for necessities and snacks. We stayed four nights and […] enjoyed the stay very much. Will stay here again if back in the area. Did not have any problem with the location. Read moreGenuine Hotels.com guest review
"Great hotel on the way the Berkeley"
Great room with good lighting, good design. Very convenient breakfast self service arrangement. Helpful and friendly staff answered all our questions.Genuine Expedia guest review
i really like the Holiday Inn Express .and the one in ichmond .The people that work there go out of there way to make sure that your stay is the best I loved itGenuine Hotels.com guest review
excellent.. i would come back and recommend this hotel to my friendsGenuine Hotels.com guest review
"Close to Wild Cat regional Park"
Great Breakfast, clean room, friendly staffGenuine Hotels.com guest review
"Don't bother!! Lousy service- lousy location"
Front counter service- The worst I ever had at a HIE! Counter staff were indifferent and oblivious to their customers. Tried to reach Front desk from my room on 4 occasions to leave a wake up call. The phone rang and was never answered. Breakfast- HIE charged me an additional $24 for the room w/breakfast. No waffle machine. Pancake machine had a sign […] stuck to it- Out of order. Stayed three nights, it was never fixed by time I left. Eggs were cold, disgusting, tasted worse than when I was in the Army!! Location-the worst ever! Tucked behind a Jack in the Box behind a strip mall that was 30% vacant. DO NOT take your kids here! Hotel is surrounded on one side by a freeway and creepy neighborhoods and garbage bins on the other. Hotels.com showed the hotel closer to my needs, but was over 25 miles away!! Will book elsewhere next time. Read moreGenuine Hotels.com guest review
"Stayed one night."
My room was very clean an every thing worked as it should.Genuine Expedia guest review
"Holiday Inn Express - San Pablo"
Nice staff. Well maintained property. Decent breakfast. Very accessible location adjacent I80, with big billboard visible from I80 which makes it easy to find, despite being behind a shopping center. Some fast food restaurants in the shopping center and across the street. Overall, a good value.Genuine Hotels.com guest review
"Holiday Inn Express - Tucked in behind shopping"
Once we figured out it was behind the shopping center and got past the less than enthusiastic front desk clerk, the stay was great. Breakfast was good (bummed about the pancake maker not working), room was extremely nice and the location was convenient. Would definitely stay here again.Genuine Hotels.com guest review
This is the second time I've used this hotel for an extended stay. The rooms are clean and comfortable and contain everything you need. Staff is friendly. Breakfast is really good! Lots of choices. I use the fitness room each morning and everything worked this time (last time the TV didn't work for part of my stay). This hotel is not situated in the […] best part of town but it is very convenient and close to the freeway behind a small shopping center. Read moreGenuine Hotels.com guest review
"Close to downtown San Francisco, but much cheaper!"
Very friendly hotel staff. Room and the building were in great clean condition. They are doing a lot of updates on the building. The neighborhood was a little shaky, but we never felt unsafe. I don't know if I would walk around outside alone, but had no issues. Would stay there again.Genuine Hotels.com guest review
"Pretty decent place."
the only bad part was the breakfast was too much like cafeteria food, nothing fresh going on there. The sauna was decent.Genuine Hotels.com guest review
The area is tucked away behind a shopping center but very easy to get to on and off the freeway and ideal for someone visiting Napa for the weekend such as we were.Genuine Hotels.com guest review
"Holiday Inn San Pablo"
The hotel was very comfortable and convinent to our needs for our business trip we were on. The staffing were very courtious and resecptful of our needs. We will use this hotel in future trips to the area.Genuine Hotels.com guest review
Clean and comfortableGenuine Expedia guest review
"It ended well, but..."
I was visiting the area with my 18-year old son, so I booked a room with 2 queen beds. Upon entering the room we saw 1 queen bed and a sofa. My first thought was ... simple mistake. To my big surprise the clerk at the front desk said that I can turn the sofa into a queen bed for tonight, and tomorrow she will move us to a room with two beds. I think […] my face said it all, and right away we were given the room we had paid for. No apologies whatsoever. There is no fan in the bathroom. Read moreGenuine Expedia guest review
The hotel was a little out of the way a d isolated. When we first checked into the room it smelled Strongly of cigarettes the clerk changed us to a room that was much better.Genuine Hotels.com guest review
We always stay at this Holiday Inn coz it's near our son's school in Berkeley. Priscilla in the front desk was very accomodating and friendly and making sure we were satisfied with our stay. Very clean and the best of all- breakfast is free and very good.Genuine Hotels.com guest review
Very bad neighborhood but nice rooms. Don't plan on walking anywhere.Genuine Hotels.com guest review
Just what you would expect from a Holiday Inn Express - no less, no more. Staff were very friendly and helpful and recommended a very nice local restaurant.Genuine Hotels.com guest review
"Excelente relacion calidad/precio"
Hotel ubicado al este de la Bahia de SF, de fácil acceso por el I 80, muy bien mantenido, cómodo, tranquilo, con una pequeña plaza comercial a pocos metros y diversas opciones de comida cercanas. Todo el personal muy amable y solícito ( incluso me ayudaron a rastrear un libro en especial, gracias especiales Lorena) . El desayuno incluido durante la […] estancia mejor que en otros hoteles con la misma oferta, y la chica que lo atiende al pendient de cualquier necesidad. Read moreGenuine Hotels.com guest review
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