"Would not recommend this hotel"
Comfort Suites San Jose was ok as a hotel, nothing special - clean rooms, close to airport, etc. --- BUT I had an appalling experience with a young desk clerk (male) on the phone, when I was trying to find the place. We had to make an appt. in San Francisco and I spent 45 MINUTES driving around because he had no clue on how to tell me to find it off […] the freeway (1 mile away). It was unbelievable --- I asked if there was a big sign to identify it on the road, and he said yes --- THERE IS NOT. The only sign is over the front of the garage, and when you are driving down the other side of the street (which is the direction you come from off the freeway), you CAN'T SEE anything on the other side because the trees in the middle of the road hide it. He said it was next to a Denny's --- I drove right past Denny's because I couldn't see it. He told me it was on the R hand side of the street ---it's not, it's on the L. He didn't know which direction I had to turn off the freeway. NO HOTEL SHOULD HAVE ANYONE AT THE FRONT DESK WHO CAN'T GIVE DIRECTIONS ON HOW TO FIND IT. Saying "I'm not from this area" is unacceptable. I would completely not recommend this hotel based on that experience alone. Read moreGenuine Hotels.com guest review
I can be a bit picky about where i stay. The room was clean and comfortable. Loved that tgey had a firm & a soft pillow. Breakfast was decent. The selection was satisfactory. The coffee was delicious. It is about 2 blocks from the light rail station and therefore cery convenient to maneuver the city. We made a day trip out to San Francisco on the CalTrain. […] I would stay here again. Airport transfer will be in a taxi so dont be alarmed if you're expecting a hotel shuttle. It is complimentary. Having the fridge, microwave and bar sink was a nice touch. Read moreGenuine Hotels.com guest review
Very nice staff and very comfortableGenuine Hotels.com guest review
""Welcome to the ghetto""
When I arrived at the airport I called the hotel to schedule a shuttle pickup. The informed me they no longer had an actual shuttle, but would cover the cost of a cab they were sending. A cab did arrive fairly quickly to take me to the hotel. As we pulled up to the property a few transients were mingling out front. The cab driver said "Welcome to the […] ghetto." He advised me to not exit the hotel at night. After checking in, I discovered that none of the lights in the room worked except for those in the bathroom. I tried to use the phone to call the front desk. Both phones in the room did not work. I used my cell phone to call the front desk of the hotel and notified them of the problem. They said they could "send someone up to take a look" (in a tone making it seem that I didn't know how to use lights or a phone). Since it was late at night and I had a very early flight, I declined their offer and used the bathroom lights and TV to light the room. Wasn't all that clean, but maybe thats why they didn't want any working lights in the room? No maintenance at this property in a long time. Horrible value for the cost. Read moreGenuine Hotels.com guest review
I've never stayed in such a run down hotel.... room smelled like urine..and dog.the furniture was very outdated... the couch was at least 10 years old or more, and very worn out... the neighborhood was very shady... pan handlers outside and an old drunk lady sleeping on the walkway to the lobby...then after all the noise and distraction I checked out […] at 230am.. and drove back to Los Angeles TIRED... so disappointed Read moreGenuine Hotels.com guest review
"Great for Business"
Staff was very helpful and addressed every request. Housing keeping was great. Area (which is not their fault was rough).Genuine Hotels.com guest review
"Convenient and comfortable"
We have stayed here before. It is clean, has pleasant employees, and is convenient to the events we come to attend. We like that it has a hot breakfast even though the eggs are usually rubbery. Our bed was too soft for my husband's comfort level, but all in all, it was a good stay and we will probably stay there again sometime.Genuine Hotels.com guest review
"Only one night"
Needed to drop off car, return to hotel and get to the airport early the next morning. Staff was very helpful and the room was clean and comfortable.Genuine Hotels.com guest review
"COMFORT SUITES AIRPORT"
Our stay was ok .Room was comfortable.But the next day just before check out I stepped on a large Cockroach.Genuine Hotels.com guest review
It was close to my meeting and I was there only 1 night. I was able to walk to dinner about 3 blocks away. The room could have used some minor repairs (tile in the bathroom and shower head) but it was very clean.Genuine Hotels.com guest review
The surrounding neighborhood is "interesting". I wouldn't go wandering around on foot southward. The neighborhood improves northward and there are some good restaurants. The hotel parking is under the building so it felt more secure. I didn't have any concerns. The room was clean and comfortable. The free breakfast was really convenient. Our needs were […] accommodated with a smile. The shower head needs to be replaced though. The hard water has taken its toll. I had a difficult time adjusting the spout without getting a stray stream in my face. I have stayed there before and would stay there again. The price is reasonable and it's close to a Sonoma Chicken Coop and other good restaurants. Read moreGenuine Hotels.com guest review
"Comfortable and roomy"
The beds were very comfortable. There were three of us and the room was spacious. Good breakfast. Staff were friendly and helpful.Genuine Hotels.com guest review
Staff were pleasant and friendly. Shuttle to/from airport very convenient. Location good. Poor drainage of shower. Room very acceptable though.Genuine Hotels.com guest review
Was great.Genuine Hotels.com guest review
"Very nice accomodations but seedy neighborhood"
I enjoyed the hotel. It was clean, cozy and quiet. However the surrounding neighborhood is questionable with homeless people hanging out near the Metro rails. The breakfast was good and my son loved the fitness room conveniently located on the 2nd floor. I still would stay here again.Genuine Hotels.com guest review
stayed overnight to see the SF 49ers game. hotel was right next to the light rail and airport. room was clean and big and located perfectly for our stay. the parking could be a little better as it is just a little small. Staff was very helpfull. Would stay here again if we ever come back to see another game.Genuine Expedia guest review
"Worked perfectly before an early morning departure"
This is the second time we used Comfort Suites before a 7 a.m. flight departure. It worked perfectly. The room was clean and comfortable with adequate space, comfortable seating, and a desk. The shuttle service was quick and efficient. We will stay there again.Genuine Hotels.com guest review
"Inpromtu night getaway"
We were pleasantly surprised!! Rooms were in pretty good condition. Food was good and the front desk was very nice, as well as very pleased that parking was underground. We will use this hotel again in the future.Genuine Hotels.com guest review
Would not eat at the Dennys again. comfortable beds.Genuine Expedia guest review
Good HotelGenuine Hotels.com guest review
"Nice for the price."
Stayed here two nights and was comfortable. Staff were nice and helpful. The breakfast was good and offered something for each one in our party. It's easy access to the freeways and downtown. I will definitely stay here again.Genuine Expedia guest review
My Family is easy travelers, we don't need fancy hotels. Comfort Suites was a good deal for us to stay for two nights on a May trip. Room is big and roomy enough for 4 of us, two queen beds and a sofa, a desk and chair. I knew it comes with mini fridge and microwave, but surprised to see a little sink in room too. Clean room, furniture showed wear […] and tear, no biggies. Bathtub slip resistant stickers need replacing. There is not enough room to hang our towel in the bathroom (we want to reuse them for both days to save water!!!) The bed is too soft for me, but dad liked it . Free Parking: it's not that tight, I have a 4Runner and could park without extra effort (and I suck at parking). I did not see a security camera inside the parking, wish they have one, tho we did not feel unsafe. Trolley station outside of the hotel. Also very close to 101/880 freeway entrance/exit. Free breakfast: Regular breakfast choices: pastries, bread/toast, cereal; scrambled eggs, sausage links, hash brown, make-your-own-waffle; hard boiled eggs and small yoplait yogurt, etc. All sorts of condiments: Jam, syrups, butter, ketchup, etc. Along with attentive staff at breakfast hours. Nothing fancy, but works. Overall a good place for family to stay. Read moreGenuine Hotels.com guest review
"one quick night while traveling."
Hotel and staff were great, location was a little scary.Genuine Expedia guest review
"Nice hotel, clean and friendly"
Comfortable beds, clean all around. Great c Chinese restaurant two blocks away too! Excellent food! The light rail is right across the street too. I would stay here again when in San Jose.Genuine Expedia guest review
"Close to downtown"
AC was confusing to operate and was extremely hot the first night. Breakfast bar was OK, nothing spectacular. Be careful parking in the underground parking facility, small spaces with large pillars.Genuine Hotels.com guest review
Fine. It suited our purposeGenuine Hotels.com guest review
"we had agreat stay"
Couldn't have been happier with our stay. Thank you. The waffles homemade just like home .Genuine Hotels.com guest review
"Good for the $"
Quiet, clean, friendly, close to airport. Good value for the $.Genuine Hotels.com guest review
"Does not include free "Park & Fly""
The hotel itself was very nice. However, we thought the price reflected a free "park & fly" while traveling to and from SJC airport. It did not. We were charged an additional $15/day while the car was parked. This should have been more clear during the booking process, but it was not. The hotel itself was very clean and the rooms were very spacious […] and comfortable. Read moreGenuine Expedia guest review
"nice hotel but terrible location"
Didn't feel safe at all here...after sundown there are homeless people sitting right in front of the entrance and immediately surrounding the hotel. One bum actually followed me into the lobby through the garage. They need to add security at night. Didn't give a heads up that you need to call in order to get a shuttle from the airport. Waited for 30 […] min before finally getting a ride to hotel. Read moreGenuine Hotels.com guest review
"Friendly helpful staff"
We were just one overnight before our flight--The gentleman at the reception desk was vey friendly and helpful. The room was quiet, and the bed was extremely comfortable. The Shower was a bit troublesome in that the drain backed up, and the water was luke warm. All in all I would stay there again.Genuine Expedia guest review
"Stayed for one night - great customer service"
We just needed a place to crash during a 9 hour overnight layover, and I'm so glad I didn't pay more for a name brand hotel. This place was great, good service, comfy and clean room, great airport shuttle service.Genuine Expedia guest review
Hotel is nice, breakfast is good, (get your room on the 2nd floor if possible, that's where the breakfast and the work out room is. The parking garage is a bit tight for parking a large car or van. The area is a bit questionable as far as some of the area people, just watch your back as with anywhere in this environment.Genuine Expedia guest review
"Overnight stay before flight"
This is our 3rd time to stay here before or during our travels. Motel is fine but during the weekend they have to hire a taxi to shuttle you to and from airport which is not as timely or convenient. Breakfast is no better or no worse than all the others. Will stay here again. Denny's is right next door if you need a meal.Genuine Hotels.com guest review
My family enjoyed the stay at Comfort Suite nice safe and clean. Breakfast in the morning was niceGenuine Hotels.com guest review
The hookers took away from the quality of the hotel ;)Genuine Hotels.com guest review
"Convenient for airport"
Good value. Hotel staff helpful. Would stay againGenuine Hotels.com guest review
Hotel is ok. Limited parking area. Room can be clean better!! Many food places near byGenuine Expedia guest review
"good place, inexpensive"
Overall stay was good. We were there for an NCVA tournament, so the commute to the convention center wasn't difficult at all. Neighborhood leaves a lot to be desired and the parking is very tight. If you have a full size SUV, like we do, you have to hope you get there before anyone else. The hotel room was comfortable and the breakfast is fantastic […] ! Read moreGenuine Hotels.com guest review
"Close to the Airport"
I was very disappointed with this hotel. I booked it because I read the positive reviews. The hotel was shabby. Everything was worn and torn. I asked for a different room after I discovered a lot of hairs on the bed. The room also smelled bad. The second room was a little cleaner, but still shabby. The bedside lamp did not work, holes in the sheets, […] dirty matress and the room smelled like old cigarette smoke. The staff was friendly but this hotel was absolutely not worth th money. Read moreGenuine Hotels.com guest review
"Great for price!"
Great place. Had a nice stay. The neighborhood surrounding looked a little sketchy but it was alright. The parking was a bit confusing. There is a Dennys in the parking lot which was perfect for me and my friends. Bed was comfy. Pillows amazing!Genuine Hotels.com guest review
"Very nice hotel, Great breakfast!"
Stay for 3 days for Cheerleading competion. Only 10 minute drive to convention center. Our room was clean and quiet. The comp breakfast was Great! The staff was very friendly. Caroline at the front desk was very helpful.Genuine Expedia guest review
Room clean, friendly staff and a great continental breakfast we has a great experienceGenuine Expedia guest review
The staff were extremely helpful and pleasant. Our requests were promptly attended to. The included breakfast was a delightful surprise including scrambled eggs and sausage or bacon. The light rail into town was right outside the door.Genuine Hotels.com guest review
"Comfortable and quiet and clean- GREAT BREAKFAST-"
The staff I interacted with were all very nice and professional. The breakfast was great! My room was clean and quiet. Thank you for the hospitality!Genuine Hotels.com guest review
"Great Place to Stay!"
We had an event at the SAP Center. Our hotel was close and the driving directions were easy. The room was comfortable. The breakfast had many great selections, hot or cold choices.Genuine Expedia guest review
"San Jose to Kauai"
Great location to airport and some local restaurants. Friendly helpful staff, complimentary shuttle/taxi service great, good breakfast in the morning.Genuine Hotels.com guest review
"OK for airport layover"
Called the hotel from baggage claim, they said they have taxi pick me up and pay for. Took a couple minutes to find the location to meet the cab, it wasn't the normal cab stand. Room was OK, A/C heater unit was noisy. Next door to Denny's.Genuine Expedia guest review
"Much Better Than I Expected of This Hotel Chain"
I must admit, I was pleasantly surprised at the service and comfort of this place. it was close to the airport, had a quick and courteous airport shuttle service, and was right next door to Denny's! LOL Hey, I arrived hungry, so that was a godsend. Oh, and the comp breakfast the next morning was yummy!Genuine Hotels.com guest review
"Great location, great price, great service."
The staffs, and the services is wonderful. The breakfast is great, variety of foods.Genuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )