Long Beach Resort - Panama City Beach

Although we've stayed at this resort several times in the past, this was our first stay under the new management company. The resort has a beautiful beach, large units, and is conveniently located. But we had numerous problems with our unit (the worst being an awful smell emanating from the laundry room into one of the bedrooms), and the management […] was very unhelpful. In addition, our key cards stopped working a day before we were leaving. Doubt that we will ever return there. Read more

Genuine Hotels.com guest review

Booked a studio ended up with a one bedroom which was pretty awesome. Three pools on the property all with hottubs so plenty of space. The property is located in an area where most things are walking distance. The only gripe I have was the water pressure in the shower was no good, other than that everything was great.

Genuine Hotels.com guest review

I was not so please with my stay . there was broken or miss blinds , door to balcony locks were all broken , making me feel uncomfortable while sleeping. i tried call the # provided if need to contact front desk no one never answer. the view of the beach was awesome.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The condo was okay. The bed was broken, there were some tiles missing from the ceiling, and the pool bar closed at 4:30.....the view was spectacular and the two end pools were heated, so that was nice!

Genuine Hotels.com guest review

I have been staying at Long Beach Resort for 5 years. The managers need to invest in petter customer service personnel or offer some customer service training. While in the lobby on two occassions guest came in to complain and the agents had a very nonchalant attitude. I have never paid the $45 damage waiver fee as I always allow them to take a $200 […] cash deposit to be returned at the end of my stay. They would not allow that. Charging $45 non refundable deposit for something that will more than likely not happen is robbery. You have thousands of guest coming through there and getting $45 from each one is making them a pretty penny. Read more

Genuine Hotels.com guest review

Great trip, but the hidden fees they tacked on when you register were ridiculous.

Genuine Hotels.com guest review

The unit that I stayed in had a lot of missing/blown light bulbs.There was a wet dirty towel on the floor leading into the mater bedroom.There carpet needs cleaning, the furniture hadn't been dusted in a while and there were a couple of broken items in the unit.The windows of the unit needs to be cleaned and the mattresses in the second bedroom needs […] to be changed.The outside door to the unit had brown rust looking spots and peeling paint.The unit needs some renovations done. On the other hand the location and the view from the condo was amazing. Read more

Genuine Hotels.com guest review

To strict on rules about allowing ppl in the condo

Genuine Hotels.com guest review

Minus the construction going on at the neighboring tower, it was a lovely getaway from the norm. I was upgraded to a suite, and was left to have my peace and tanquility that I so desperately needed.

Genuine Hotels.com guest review

Entry door was rusted as well as refrigerator door. Bed very uncomfortable, could feel springs in mattress. Sink handles did not work , tub appeared dirty and very poor lighting in bathroom. Pool area closed and wifi did not work. Upon arrival a $45 fee was charged which we were not aware of. Would not recommend this resort and especially room 902! […] the location and beach were the only good part of this stay. Read more

Genuine Hotels.com guest review

Not at all what I expected. I thought this was a hotel. It turned out to be a condo owned by others individuals. The first room we checked into to was a nightmare. First off the door was rusted and what used to to white was now yellow. At the other of the day I was willing to look over this. We stepped into the room and I was disappointed. The kitchen […] appliances had rust on them. The fridge was literally peeling. The furniture was horrible and it smelled like an old house. We complained and asked for another room. The new room was better but not perfect. It was not as old looking as the first one but was ok. We stayed for 3 nights and no one cleaned our room. Later found out there was no daily housekeeping. No WIFI. This was definitely not a traditional hotel. The access to the beach was nice and security was nice but this was not a "hotel" and should not be listed as such. Read more

Genuine Expedia guest review

Great view from room. Enjoyed our stay

Genuine Hotels.com guest review

I very well enjoyed my vacation in Panama City Beach thank you so much for your assistance although I did not stay at the Long Beach Resort I was transfered to the Majestic Resort...great location..great service..very happy.

Genuine Hotels.com guest review

First condo was entirely unacceptable but we were able to move to a better, cleaner condo. Personnel was very accommodating.

Genuine Hotels.com guest review

Would stay here again.

Genuine Hotels.com guest review

Never saw anyone after checking in had to bag up trash and leave in closet .luckily only stayed 2 nights plus while checking in added a extra fee didn't know about .said hotel . Com fault.

Genuine Hotels.com guest review

Absolutely awsome room for the price. Cannot say enought how happy the wife and I are. One of the very few set backs was the pool was fridged!!!!!!!!! No fun at all, way too cold. They said that they do not turn on the heaters untill Oct. Guess the Sept. guest don't count. One other thing was the $45.00 breakage ins. we had to purchase, non refundable. […] Did not understand that,. But other than those two little hick ups, the place was PERFECT!!!!!!!!!!!!!!!!!!!!!!! Great view of the Gulf, very clean when we arrived, will go back if they allow motorcylces, wife & I love to ride, and our next time will be on our Harley's.... See you soon in Panama City Beach Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

Our icemaker didn't work. The shower curtain came down when I was giving my boys a bath but it was hard to put back on. Had ant problems in the kitchen. The fridge leaked water. The ant problem was taken care of but the shower curtain wasn't.

Genuine Expedia guest review

Easy check in, ample parking, a minimal "extra" charge of $45 for damage insurance, no additional hidden "cleaning fee", no boozed up crazies roaming the halls, nice pools, great beach location. I'd book it again.

Genuine Hotels.com guest review

Our door was rusted, and the tub was dingy looking... Other than that, the resort was PERFECT! Very nice staff, beautiful grounds, and very well kept. I will definately stay there again!!!

Genuine Hotels.com guest review

I loved the condo, It was very spacious and located on the 9th floor. The service was great. All the staff were very friendly and nice. The location was great. BUT...the condo was very run down, the floors were dirty, the dryer made such an awful noise that we could only run it when we were out.There were only two teaspoons which we had to keep washing. […] And we only had two towels. But the worse thing was NO Internet!!!!!What was that about? We are not sure we will stay there next year because of that. Read more

Genuine Hotels.com guest review

Overall, I enjoyed my stay at Long Beach. The location is great. Our room was clean and spacious. My daughter and I slept on the sleeper sofa which had a lot of wear, not very comfortable at all. The balcony was huge and had a great beach view. The check-in staff was great. The pool was beautiful, but the pool security man was very rude. It rained the […] first two days we were at the hotel, so we would go out in the evenings and sit in the hot tub. The security man would come out and harass all the guests, commented several times that he didn't like coming out in the rain, and would jump on the kids if they even touched the island in the center of the pool. Then all of the sudden, the hot tub started not being hot. Not a coincidence. Nobody at the hot tub was drinking or acting crazy, just trying to make the best out of the lousy weather. The pool security man had no business complaining to the guests about how much he hated being out in the rain, and had no reason to harass us. Once the sun came out, we stayed mostly at the beach anyway. Read more

Genuine Hotels.com guest review

Pros - location, friendly staff, pools, new carpet, balcony directly on beach. Cons - wifi?, AC unit emitted terrible smell, several fixtures dated, staff not always accessible, nonrefundable deposit, minimal on comforts. Overall, an okay hotel/condo. Definitely not worth the price, simply don't get What you pay for.

Genuine Hotels.com guest review

The place is good, but the beach is crowded as you can expect in front of a highrise. And don't expect any customer service. We got locked out after a barefoot walk on the beach. When my husband went to the office to get the card key reprogrammed he was told he'd have to go to ANOTHER hotel (a mile away) to get the card reprogrammed - barefoot. No offer […] to take him on one of their golf carts, nothing - WTH? SO don't let the card keys anywhere CLOSE to your cell phone! Oh, and there's the surprise additional $40. non-refundable "damage" deposit they'll tell you about at check in. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Great price for a great place...will return for sure.

Genuine Hotels.com guest review

We stayed before at that complex, but we never had such a bad experience. First of all the living room it was so crowded with a lot not needed furniture , you could barely sit at the dinning table without being squeezed of furniture. The dryer was malfunctioning you had to put one load to dry on 70 minutes for 3 times.The stove was malfunctioning also […] only two sides working. If you want it to open the blinds it was a complete disaster.The refrigerator didn't work either- it took 2 days for our drinks to get cold. Every year we stay at long beach resort( 4 times during the summer) but we never had such a bad experience.Also if you book thru Expedia they never tell you that there is a non refundable 40$ fee that they charge you when you get there and also they never show you pictures of the apartment that you will be getting. In a few words it was a very bad experince!!!!!!! Read more

Genuine Expedia guest review

Furnishings were old and out dated. Needs paint job. Refrigerator was rusted and ice maker didn't work. Tub faucet was pouring (not dripping). Dishes were put up dirty. Kitchen was well furnished. Condo was clean and comfortable, bed was comfortable. Didn't look anything like pictures on web site.

Genuine Hotels.com guest review

The location of the property was good, nice pool area and Great view. However, the building was not that old, but our room was very worn. The microwave did not work, the refigarator had rust spots all over the outside, the couch looked very old and worn as did the bedding. Would not stary there again.

Genuine Hotels.com guest review

I know that when you book at these kind of places, where you are basically renting someone's condo.... you never know what you are going to get. I got a great room, very clean, really nice. Outstanding view on the beach and the balcony was really big. My only complaint would be that the hot water ran out rather quicky and if you had to register outside […] of basic business hours, you had to go to another location in order to register. But that wasn't too bad. Read more

Genuine Hotels.com guest review

Loved it!

Genuine Hotels.com guest review

The room was nothing like the pictures online. We stayed on the 13th floor. Overall I wouldn't recommended this hotel .

Genuine Hotels.com guest review

Went before and was in a different building and it was not quite as worn as this one. Not real bad but starting to show some wear and tear. Then someone pulled a fire alarm in the morning and this was during a time when the students were not there for spring break. To top it off i was on the 12th floor and they told you you could not go down the elevator. […] Riiiight. Overall it was still pretty good. try Dee's Hangout right across the street. They really do a good job with cajun meals. Riiiight - in Panama City Beach. Sweet Racks bar bq is better than average and their customer service is GEEAT! They also charge you $40 for cleaning fee that is not mentioned anywhere. Read more

Genuine Expedia guest review

The hotel has not been properly maintained. Needs to be updated.

Genuine Expedia guest review

We had no major complaint about the hotel or its staff. The only complaint we feel is that we were not informed by the Hotel. com people that we were going to be charged a $ 40.00 fee as a damage protection insurance. It was our understanding when we prepaid for the time at the hotel it covered all fees. We have not been to Florida for 28 years. We […] usually go to Hawaii every year. We were scheduled to be at Panama City Beach from 16 -23 Dec. 2011. After 4 days where the temperature ranged from 41 degrees to one day as high as 73. We had 2 days of sun and 2 days of rain and you had to wear a coat to sit on the Lanai. It was suppose to rain for another two days. We left 3 days early to head back to Indiana to warm up. we actually didn't see over 20 people on the beach at any one time. Again we do not fault the Hotel or staff but we do have concern if we will ever use Hotels.com to reserve a vacation again. It looks like we picked the wrong time of year to visit florida.and did not expect any room refund, but we did notlike paying a fee we were not aware we had to pay or we could not stay at the hotel. Read more

Genuine Hotels.com guest review

Hi guys... i had booked a 2 bedroom condo at long beach resort..it was in the first floor.... when i entered the hotel it did not look very impressive ... but the moment i entered my condo i was highly impressed.... the rooms were extremely lean and beautiful beach view!!! first floor is good ... sleep with ur curtains opened and when u wake up its […] amazin..... how ever dont forget to take ur own paste and brush... because there is no front desk or anything.... its a nice resort.. they ha all amenities in the condo...... .. i dont know about other rooms but our first floor condo was great.. room 107 (to be specific) Read more

Genuine Expedia guest review

We booked online and were happy at first with our price from hotels.com.But, when we arrived at the hotel the check-in person advised us of an extra,EXTRA $40 surcharge . She said all,ALL guests must pay. I told her it wasn't on our bill but she said oh well SORRY.After that my complaints were minor like a broken handel on the sliding glass door to […] an outside patio light that would not turn off.The place was clean and we did have a great time so thats all that matters. Read more

Genuine Hotels.com guest review

Room was great.. clean, updated and comfortable.. two things to note.. no wireless in the rooms and only a few have a network connection(ours did not).. additionally, the damage deposit is not a deposit.. it is a fee that you will not be getting back.. went for IMFL.. close enough to walk to the event.. about 400yds

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I stayed in a studio which was a great space (microwave / small fridge / flat screen with sitting area / washing machine and dryer / and a great great balcony (the view is amazing). Clean and cozy..... great area.... and did I mention the balcony. Free parking was a great plus and the property did not have the extreme costly deposits that the surrounding […] properties I research had..... it was a great time and worth it. Read more

Genuine Expedia guest review

I loved the long beach resort. It was a beautiful hotel but the only problem I had was it was kinda crowded from having such a big couch in it. Other than that the place was beautiful and I loved that u could walk out and see the beach on one side and the other was where all the shops and places to go were. First time out in Panama and I did NOT want […] to leave. Would recommend it to friends and family!!! I got engaged there and we are thinking of having the honeymoon there! :0) Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The studio was nice but the drawback was it did not have a full size refrigerator so we had to buy ice each day. It was a nice room but view from balcony was only side view of the beach.

Genuine Expedia guest review

The dryer was broken, could not do laundry the whole time I was there .

Genuine Hotels.com guest review

The staff was friendly and provided excellent service. The condo had easy access to the beach, nightlife, restaurants, and shopping. The room was clean, the furniture comfortable....so nothing to complain about there either. Not really a place for singles.....but, I would recommend this place to families.

Genuine Hotels.com guest review

When we arrived we were given a room in TOWER 4. The tower was undergoing construction and the noise level was at a MAX. Then when you walk into the lobby, you were hit with a smell of unclean restrooms. It was DISGUSTING. When we get to the hotel room we were missing light bulbs and two of the drains were stopped up. We had to walk like half a mile […] to go to the office because they do not leave a sheet in the room with contact information for you too call them. When we went to wash towels from the hotel there was no washing powders. I can understand having to buy your own washing powders, but i have stayed in a lot less pricier room that gave you sample packs. We decided that house cleaning would bring us fresh towels the following morning but they never came....the WHOLE duration of our trip. The funny part is, when you book your trip if you look at the extra charges it includes a cleaning fee. I would be fine with that if I ever saw cleaning be done. Plus, the hotel room had mold in the tub, and drop tile ceiling everywhere and it was falling down. All-in-all, this place was a 0 star. If you want the best experience of the PC stay at the Shores of Panama. We stayed there last year and will definitely make that our new destination for vacations. If you do decide to stay at Long Beach Resort, the best part we experienced was the security(very friendly), and the Tiki Bar by the pool! They are very friendly and Patryk at the bar is a very good bartender. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review