"won't go again"
Room smelled funky, no microwave, no refrigerator, comforters were old, carpet stained. Kids running up and down halls, trying to open doors. Only decaf coffee in room?Genuine Expedia guest review
Response by Country Inn & Suites By Carlson Columbus Airport East Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations. If you would like to discuss your stay further, please contact Corporate Customer Care.
Our stay was great. We were there for the weekend of Rock on the Range and the place was still quiet. The room was nice, we had smoking because I like to, but the room didn't smell like it to me when we first walked in. The room was also clean, the bed was comfortable. They had free breakfast in the morning and it was more than I expected. Eggs, bacon, […] french toast, waffls, cereal, toast, bagels, muffins, greek yogurt with fresh fruit, hot oatmeal, I can't even name it all. It was awesome because food at the concert was expensive and we were able to eat a good breakfast to start off our day. The only thing I didn't like was the pool. It looked a bit cloudy and the hot tub had sand in it. But we weren't even expecting the time to get in so it wasn't too bad. Overall I thought it was great and I'd recommend it to anyone and will probably stay there next time I go to Rock on the Range. Read moreGenuine Hotels.com guest review
"ok for a night, bathroom gave me heebie jeebies"
the grounds of the hotel are nice and easy entry into the parking lot. the foyer was nice and the desk is directly accessible near the door. check in was a breeze. when we arrived at our non-smoking room and walked in, it reeked of smoke. i said 'no way are we staying in here' and we immediately went to the front desk. i wasn't looking for anything […] other than to be switched rooms. the gentleman at the desk actually upgraded us to a suite without question, switched our keys and we were off. the room was nice (sans smoke smell) in terms of layout and comfort, but the cleanliness of it was questionable. there was even a smear of blood on the bathroom door. i basically ignored it since we were going to be there only one night, but we were cautious not to near it. the tub floor was slightly dingy, maybe from regular use, but the bathroom overall really needed a good cleaning. the toilet seat was off its hinge and slide every time you would sit down. the bed was comfortable. the whole room was ok for a night, but i doubt i would stay there again. we moved to the hotel slightly down the road only because it was booked for the night we stayed here (which we've stayed in before) and the cleanliness of the comfort suites on perry rd is SUPERB compared to this hotel. the continental breakfast was great and very well stocked. the dining area was clean and offered plenty of seating. there was just something about our room that said 'please scrub me, a lot.' Read moreGenuine Expedia guest review
Room would have benefitted from a comfortable chair.Genuine Expedia guest review
Response by Country Inn & Suites By Carlson Columbus Airport East The Staff at Country Inn & Suites Airport East would like to thank you for awarding us 4 stars. Unfortunately, the chairs and ottoman do not fit very well in the double queen rooms. However, they are in all of our suites and king style rooms. I hope this information will help with your reservations on your next visit.
Overall very good hotel and staff. No covered drive, so luggage and elderly family got wet in rain. 2 bugs in bathroom. Someone smoked on our floor and stunk up the common ventilation system and a bus load of middle schoolers were put on our floor who ran up and down the hall slamming doors until 11:45 and started again at 5:30am... that room cost $110 […] a night, we had 2 rooms for 3 nights..hotel was NOT full, thinking that the staff would make better decisions on locating bus load of kids away from adults. Breakfast was blahhhh. We will not be back. Go to the Comfort Inn across the highway! Read moreGenuine Hotels.com guest review
"Great Hotel for anyone. Will stay again"
The only complaint I have is the shampoo/Conditioner/etc were too small and not enough. Otherwise everyone was wonderful. Would stay again.Genuine Expedia guest review
Response by Country Inn & Suites By Carlson Columbus Airport East Very happy to see that you enjoyed your stay at the Country Inn & Suites. We look forward to seeing you again on your next trip.
"relaxation after hard days of work"
I really enjoyed my stay there, it was clean, nice staff beautiful pool and the jacuzi was my best friend I am no longer sore from work lol even tho I live in columbus I'm happy I chose the country inn to celebrate my birthday relaxing with my hubby, then the next morning we went down stairs for breakfast and it was delicious I will be booking again […] soon! Read moreGenuine Hotels.com guest review
Response by Country Inn & Suites By Carlson Columbus Airport East The Staff at Country Inn & Suites Airport East would like to thank you for awarding us 5 stars on your recent stay with us.
"NIce place to stay. Would stay here again."
Nice clean rooms and friendly staff. responded quickly to requests. Nice variety at breakfast although not all hot foods were hot - some barely warm. There is a microwave available. No bedbugs here that we could see.Genuine Expedia guest review
Response by Country Inn & Suites By Carlson Columbus Airport East Glad you enjoyed your stay. We have been working on new breakfast products and hope that you will return and let us know how we have improved. The staff was happy to read that you enjoyed your room and their hospitality.
I picked this hotel because of location and the jacuzzi. After a hard day of work I love nothing more than going and relaxing in the jacuzz, to unstress and relax my sore muscles. First the door to the pool room was in poor working condition and it took me about two minutes and 15 swips of my key card to get in open. Then the jacuzzi was out of service. […] Later about 1 a.m. I woke up and was thirsty, so I go out to the soda machine put in my money select the water and all I get is change. So now at 1 a.m. I have to walk down to the front desk to get my money refunded. At 5:50 my cell phone alarm goes off, I get up and then look over at the hotel alarm clock watch it turn to the time I set the alarm and nothing. Thank God I didn't rely on the hotel alarm clock. So to sum it up this was a horrible stay at best. Read moreGenuine Hotels.com guest review
Response by Country Inn & Suites By Carlson Columbus Airport East We are very sorry about your experience at our location. We will be sure to use your feedback to fine tune our operations and make sure that they are not issues going forward. We are so sorry for your experience and hope that you will give us another chance to show you our great hospitality.
"Great place to stay after shopping all day!"
Lady at the front desk was very friendly and made our check in smooth. Felt safe in and around the hotel which was important to us female travelers.Genuine Expedia guest review
Response by Country Inn & Suites By Carlson Columbus Airport East Thank you for your positive review and we are glad that you enjoyed your stay.
"Close to the Airport"
I thought the staff was very helpful and accommodating. The hotel was clean and the quality of service was provided was good. I would stay again if in the area.Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson Columbus Airport East The Staff at Country Inn & Suites Airport East would like to thank you for awarding us 4 stars and your wonderful comments.
Wonderful stay! Hotel staff were pleasant. Beds were very comfortable. They go the extra mile with little things like free ear buds in the fitness room. Free cookies and coffee. Would def stay thetre again!Genuine Expedia guest review
"nice, clean hotel"
It was great. Breakfast was excellent. Hotel clean.Genuine Hotels.com guest review
Out of all the hotels I've been in up and around that area I like this hotel the best I travel up to that area at least 4 times a year.Genuine Expedia guest review
Response by Country Inn & Suites By Carlson Columbus Airport East The Staff at Country Inn & Suites Airport East would like to thank you for awarding us 5 stars and your wonderful comments.
This hotel was very nice for the price, good location, clean and quite cute. The only problem was once in awhile when the heat came on it was a little noisy, but not always. There was some jerk upstairs who must have been wearing lead boots, but that isn't the hotels fault. Would recommend..Genuine Expedia guest review
"A sweet stay"
After driving through Hurricane Sandy from NYC, The Country Inn was a a haven from the storm. We stayed in the suite, which was huge and had a wonderful jacuzzi bathtub. It was amazing! The lady at the front desk was a bit stressed, but she had baked homemade cookies for the guests - soo sweet!Genuine Expedia guest review
Breakfast was very good as was everything with this hotel.Genuine Hotels.com guest review
"Decent Place, but Out of the Way"
Overall, it was a nice stay. It is southeast of the airport, which is quite out of the way and not close to many landmarks. I confused it with another Country Inn that is much closer to the airport, so please don't make the same mistake I did. I had to meet co-workers at that other Country Inn, so hotel staff offered me a shuttle. That was nice.Genuine Hotels.com guest review
"Reasonably priced option close to airport."
Friendly front desk staff, great breakfast with hot and cold foods and quiet (except for occasional airplane noise).Genuine Expedia guest review
"easy access to where we needed to go"
A very enjoyable multiple-days stay. Pleasant personnel, good and abundant food ( including the chocolate chip cookies ), clean room and secure parking. Would stay again.!! Price competitive.Genuine Hotels.com guest review
I had an all day meeting in the area of the hotel, so I stayed for a night before. The hotel service picked me up from the airport, took me my meeting and then picked me up from my meeting to bring me to the airport for my flight out. That is incredible service. The room was fine, clean and comfortable, the lobby nice and again the staff was great. […] The only negative was the surrounding neighborhood, which being on a main highway, basically did not exist. If you have a car, your OK, if not, there is no walking to a local place for something to eat or drink. Overall, for a short stay, I highly recommend this hotel. Read moreGenuine Hotels.com guest review
"They had some screw ups but they made it right"
I needed a hotel with an airport shuttle. I was arriving at the airport late in the evening and departing early the next morning from the airport so I just needed a place to sleep. My plane landed 1+ hours late and I finally was able to call for the shuttle at about 10:50PM and was told the shuttle would arrive in 5-10 minutes. A "Country Inn & Suites" […] shuttle did arrive in 5 minutes and I got on. When I arrived at the hotel they had no record of my reservation at which time I learned there are TWO CI&S that service the Columbus airport with free shuttles! WTH? I never thought to ask the driver if I was on the correct van and he never asked. I was told that I was not the first to make this mistake. The CI&S shuttle van driver was kind enough to drive me over to the other location which was a God send because when I arrived at the correct CS&I I learned that their shuttle stopped running at 11PM! The next surprise was that the shuttle to the airport doesn't start running until 7AM! I needed to leave at 6:15! After some discussion with the night clerk she agreed to pay for a taxi for me to the airport which cost about $18. Long story short, if you don't have to rely on the airport shuttle late in the evening or early in the morning I think this would be a very good hotel for the price. But, if I have a similar schedule next time I think I will try the other Country Inn & Suites since I saw their shuttle dropping people off at the airport at 6:30AM. Read moreGenuine Hotels.com guest review
"Served the purpose"
When looking for a hotel, we wanted good, comfortable lodging that had a clean swimming pool and decent food for breakfast. This is what we got and we were completely satisfied. The staff was easy to talk too and very accomodating. Rooms were clean and orderly. The only fault that we found with the hotel is the location being next to a busy highway. […] Entering the busy road from the hotel was at times challenging. Read moreGenuine Hotels.com guest review
"Great value and very clean"
Near the I-270, quiet location though close to a busy road. New clean roomsGenuine Expedia guest review
Nice clean room.Genuine Hotels.com guest review
"Great hotel near airport in columbus"
Please book the King suite since the standard room does not have the microwave and refrigerator. Overall I enjoyed staying at this hotel.Genuine Expedia guest review
I was in town just for one night by myself for business. I had been up since 5 AM and was exhausted so it was refreshing to come in, be instantly greeted, served and given my keys, all in about 5 minutes. My room was very clean and comfortable and the perfect remedy for my need to relax and unwind. Breakfast in the morning was impressive. Lots of choices! […] Checkout was quick and easy, no mysterious charges on my credit card. I would recommend this to anyone. Read moreGenuine Hotels.com guest review
"Clean, comfortable hotel"
The hotel was clean, comfortable, and a good value. They did a good job with attention to small details to make for a pleasant experience. Some examples are: free coffee and chocolate chip cookies available in the lobby all day, free wi-fi and internet, free USA Today delivered to door each weekday morning, night light in bathroom, guide to local attractions […] in room, comfortable mattresses, good selection of toiletries, extra towels, etc. Read moreGenuine Expedia guest review
"Great place for the rate."
The night manager who checked us in was courteous and happy to accomodate us. The staff always had smiles. I will stay here on our next visit to Columbus.Genuine Expedia guest review
Easy to find, close to Gahanna ball field where we were going, very quiet except for the guys in the next room were drunk and loud but I went to front desk and they took care of it right awaay. Next time I will stay there again.Genuine Hotels.com guest review
"Very Nice hotel!"
The rooms were very clean and the staff was super!Genuine Expedia guest review
"Good hotel near airport"
Stayed at this hotel for 2 weeks, great price and overall nice hotel. Preferred suite compared to regular room since regular room did not have the microwave and a refrigerator.Genuine Expedia guest review
I waited too late to book room closer to my son's college for parents’ weekend so even though the location wasn’t great for me the price was. I went with low expectations but was very pleasantly surprised at the size, cleanliness, amenities (mini fridge & microwave) & comfort of the room. I definitely recommend this property.Genuine Hotels.com guest review
My husband had a 6 AM surgery at mount Carmel east. This hotel is about a half mile away from hospital . We came up the night before and relaxed in the pool and hot tub. many restaurants nearby. best choise to stay out of morning rush hour as we live 2 hours away.Genuine Hotels.com guest review
"Easy to find"
It was a decent hotel. We did change rooms - the first room had a spot on the mattress - I don't think it was a bed bug spot, but didn't want to take a chance. It also looked like the room had not been vacuumed. The staff was very accomodating and helpful. Was a nice hotel for the price.Genuine Hotels.com guest review
The hotel was great! It is a little difficult to get out of if you need to head west, but there are ways around that. I have stayed at your sister hotel near the airport and can say it was not a good stay. I will definately use this location again.Genuine Hotels.com guest review
"Great all around"
Staff was nice and very helpful, room was clean and comfortable, breakfast was well stocked and tasty. Definitely will stay here againGenuine Hotels.com guest review
I picked this hotel as it was close to the airport but the person working that night did not give me accurate diredtions and I had problems getting to the airport parking lot.Genuine Hotels.com guest review
"Loved My Stay!"
Everything was excellent,but the breakfast could've been a little hotter!Genuine Hotels.com guest review
Employees were polite and helpful. Breakfast was amazing - hot and plentiful.Genuine Hotels.com guest review
"Enjoy your stay in comfort @ affordable prices."
Better than expected. !st class room and professional service/greeting personel.Genuine Expedia guest review
The staff was extremely courteous and the hotel very nice and clean. The hotel location was convenient to the freeways, which enabled you to get around to places easily.Genuine Hotels.com guest review
"Clean the toilet after each guest please!"
I had stayed at a Country Inn a couple of days prior, so I was looking forward to another good experience. Surprise! The dissapointments are several, but the most concerning were the following: I was in a non-smoking room, but the room and even the entire floor smelled constantly of smoke. The room was poorly cleaned. It looked and felt dirty, but the […] kicker was when I noticed dried pee on the front of the toilet. (Yes, seriously disgusting.) At breakfast the next morning, the garbage can was overflowing and I had to tell the staff, who seemed completely clueless. Overall, a bad experience. Read moreGenuine Expedia guest review
Response by Country Inn & Suites By Carlson Columbus Airport East Thank you for taking the time to post this review. Please accept our sincere apologies for any problems you had while you were at our hotel. We do understand how frustrating this must have been. We have shared your comments with the hotels Management Team so they can address your concerns with the Hotel Staff, and take the necessary steps so this does not happen to another guest in the future. If you have any other questions or concerns please call the hotel directly and ask to speak with a Manager or a Supervisor. Sincerely,
"Great room for the money"
We had a fine time. The pool was clean, breakfast was decent, the room was small but adequate. Centrally located to COSI and very close to Polaris Mall. Would stay again.Genuine Hotels.com guest review
"Close to airport"
Very clean hotel...excellent staff...yummy breakfast!!!Genuine Hotels.com guest review
"Columbus, Ohio Airport & Shopping Hotel"
Staff were very friendly and helpful. Room was clean and comfortable. The pool area was very clean and the heated pool was great for children.The breakfast was very fullfilling with a variety of healthy foods along with traditional breads, muffins, creals, waffles and coffee. The hot food station was an extremely nice surprise. All in all this was an […] extremely nice hotel for the rate. Read moreGenuine Expedia guest review
We loved our stay. Very comfortable.Genuine Hotels.com guest review
"Nice place, a bit hard to find."
Very nice large room with well equip kitchen. My only complaint was the bed. No mattress pad, sheets were too small sliding off the bed every time I moved.Used points for one night and stayed 2,it was a bargain at 7500 points. The breakfast was very skimpy.Genuine Hotels.com guest review
Traveling most of my life, I'm 59, best place I've ever stayed... for the price. It had everything I needed... fridge, microwave, good bed and T.V., and lots of room. At that price... no other could compare. Thank you very much!!!Genuine Hotels.com guest review
I travel for business and this was a business trip. The hotel was nice and clean. The bedroom was nice and large for business at the desk. The breakfast was nice and good. The surroundings outside were quiet. The main road out front is busy with traffic but it is one of the main roads in the area. This is the only small inconvience. I would recommend […] this stay to anyone. I will be going back to this hotel in the future. Read moreGenuine Hotels.com guest review
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