"A piece of paradise!"
The decor and landscaping is amazing. The food is quite good.Genuine Expedia guest review
"We stayed at this hotel for our 20th Anaversery."
The views are stunning. But every time we wanted to eat dinner we had to have a reservation. You had to make them in day or you would not get one. Service was slow on everything. Most of the time that was ok. Unless you are very hungry. Also needed Golf cart to get around, had to wate for them to come too. But all in all I enjoyed my stay and will come […] back. Read moreGenuine Expedia guest review
The hotel and facilities were nice. The food was good but needed more variety from day to day, especially for the breakfast buffet. The beach was nice and secluded but could not swim in it due to the strong waves.Genuine Expedia guest review
"Awesome Honeymoon hotel!"
First of all I will be returning to this hotel in the future! Its awesome! When I first walked in I was in awe at how beautiful everything was. The property is HUGE and beautiful! The sheer size of the property makes it feel like youre almost there alone, you barely see many people which is great! This hotel has 5 different pools, the skypool is breathtaking […] since its at the very top of the property and it feels like you are on top of the world with a VIP view of the ocean. The main pool gets a little crowded but there are 4 other pools to take advantage of if you want a little more privacy. The staff was awesome and very helpful especially the pool bar staff! Tip them and they will treat you like a king. My fiancee and I were taken care of very quickly each and everytime we were at the pools. Roberto and Daniel at the main pool are awesome! All inclusive is a must. The food was great at The Bistro and La Nao (two of the 3 restaurants at the hotel). La Nao has an absolutely awesome breakfast buffet every morning. The all inclusive at this hotel also gets you all inclusive at the sister resort hotels Los Cabos and Rose. The food was better at Sunset Beach but not bad at the other two at all. Sunset Beach has a way better atmosphere than Los Cabos and Rose. The Rose seemed like it was more of a crowded family/party/cheap hotel compared to Sunset Beach. Sunset Beach was AMAZING. Any and every trip I take to Cabo for now on I will stay at Sunset Beach. Read moreGenuine Expedia guest review
The resort was breathtaking. It was like something out of a book. The beach was beautiful to walk on even though you could not swim in the ocean. The pools and restaurants were amazing and it was very relaxing. The only thing that was discouraging were the time share salespeople.Genuine Expedia guest review
the hotel and service was good but they need more happy music like dancing at nigth for the family overall everything was goodGenuine Expedia guest review
"WORST FOOD QUALITY EVER"
We paid over $5000 for family of 4, nothing what they advertise about PABULO BONITO HOTELS. The food was terrible. very bad quality in any way you can imagine. The staff were nice, no complain about those poor people. extremely understaff at all their 3 restaurants, we had all inclusive but the food was so bad that we went to the city many time to eat. […] I would let everyone know , do not stay there, No internet connection , You call for room service it would take minimum of 45 to one hour to get to your room. unless you spend the first day reading all the paper they provide to your regarding reservations for dinner, you all out of luck for having dinner, and your only choice is eating at their Bistro, the food that you wouldn't give to yours dog. Expedia needs to find better hotels. Drinks for all inclusive guests were mostly full of sugar not a real drinks. smoothies just make of sugar and processed coloring. do not go there at all. we are not picky people , this is first time we are writing reviews but we don't want people wast their money at this hotel. we visited all their 3 sister hotels , not much better , food zero class quality Read moreGenuine Expedia guest review
"Nice hotel but far from downtown"
The hotel is really nice but you have to ask for a specific building to be near the lobby, eating places and swimming pool. If you are housed far from those facilities, you are going to end up waiting and taking the golf cart to bring you from point A to point B. If you want to go on retreat, this is an ideal hotel; it is several miles away from downtown […] Cabo San Lucas. One thing that I don't like is the shuttle going to Rose, I have to get the tickets a day before in order to go downtown. Read moreGenuine Expedia guest review
"A great time"
other than the extra wait on food orders the experience was an amazing one. A great trip.Genuine Expedia guest review
"great pools not beach"
3rd time here. it's ok. standard dropped for food. hard to get reservations for anything. beware of upgrades and presentations. if you have a short holiday try to skip that.Genuine Expedia guest review
explicit experience, if i had the chance to go back in mexico, i will surely stay again in the same resortGenuine Expedia guest review
out of all the all inclusive hotels I have stayed, this was the worse in food and drink service. I would not recommend it at all.Genuine Hotels.com guest review
"ok hotel, lacks a true Cabo experience"
Hotel is a taxi ride away from town which is a pain. Unable to walk anywhere via the beach. We waited in lines for everything from check in, to waiting for a golf cart to take us to our room or anywhere in the hotel (hotel is huge and very steep so if you're old or its hard for you to hike around beware), 40+ minute wait every night for dinner, as well […] as a line to check out and another line for the shuttle to the airport. Service was awful. If I needed to call the lobby the phone would ring for 5 minutes straight before someone would pick up. Room service took 2 hours and by the time they came I had fallen asleep. There wasn't enough chairs for the guests at ALL of the pools, music was terrible if there was even music playing at all. We won't be returning to this hotel and wish we had stayed in town instead. The only plus was the ocean view and good food but you can get that almost everywhere else in Cabo. Read moreGenuine Expedia guest review
The Hotel is impressed to look at but not pratical for getting around. Considering we were on an all-inclusive rate, we only had 2 hotel restaurants to chose from...This is a much lower number of restaurants than all the other all-inclusive resorts we have stayed at in the past. Because of this, you could not get seated if you did not have a reservation. […] We had to order room service in order to eat the first night we were there. Room service menu was adequate however it typically took ninety minutes for delivery. Often the food delivered was not correct. Difficult to get around the hotel without having to jump on golf carts. During our booking, we were not informed the beach at Pueblo Bonito Sunset resort was not open to public. When we wanted to go to the beach we had to jump on a shuttle to go to the other Pueblo bonito resorts (Rose and White). We were also not aware the shuttle reservation was only one way. We had to take a taxi back to Sunset or wait another 4 hrs before the shuttle had open space for our party. Finally, The internet connection we purchased (two machines) was very poor and kept losing connectivity. Even though we purchased the option for 2 machines we could not login the 2 machines at the same time. In short, we were disappointed with the facilities and our stay. Read moreGenuine Expedia guest review
There all exclusive sucks because you have to make reservations and the services just is not good at allGenuine Expedia guest review
"Beautiful Hotel. Too big."
This hotel was beautiful. The pools were great, the rooms were nice, the service was good. Unfortunately, it was not was we anticipated in the pictures. It is somewhat far from other resorts and things to do in town. It is the furthest resort that I have been to from the airport and kind of difficult to find. The resort is huge. You have to take a golf […] cart to get from one area to another. You can choose to walk if you want, however, many would find this very difficult. Call way in advance for a golf cart, as it took 15-20 minutes for one to arrive and in many cases we had to call twice. The pools are spread throughout the resort and you MUST take the golf cart to get to most of them. There were only a couple of restaurants on site. We went to breaksfast the first morning and waited over 45 minutes just to get seated. You had to make reservations for dinner and the wait wasn't so long. The last complaint I had was there really wasn't any entertainment for us. I have been to many other resorts that have entertainment for their guests. Things like movies, live music, different themed nights, they did not have anything for us to do except go to the bar or watch TV in your room. If you want to go on vacation for relaxation and to be away from everything, this would be the place. Read moreGenuine Expedia guest review
"Cabo vacation with the family"
This was the first time we had been to Cabo and really loved it! Our resort Pueblo Bonito Sunset was awesome! I have not one complaint to give. We will be going back and we will stay in the same resort! All-inclusive was the best! The resort is huge and has almost anything you would need there. We took the shuttle over to the sister resort Pueblo Bonito […] Rose that is in town and we were able to take a very cheap taxi to all the shopping and there were great places to eat and see! Read moreGenuine Expedia guest review
"Did not meet expectations"
Not up to my expectations of such a highly rated hotel. The food quality was extremely disappointing. Go somewhere else if you are expecting good food as part of your all-inclusive package. I would not have gotten anymore food if it wasn't all inclusive I had us the required number of towels in our room. The towels that needed to be delivered to the […] room never came. I gave up after the third try and fell asleep with the a sore neck. Read moreGenuine Expedia guest review
"Old, needs updating"
They did not have a king available, like we booked. The hotel smells funny. The beds were uncomfortable. They charged for room service delivery (on the all inclusive package). The bellman and concierge make you pay them for the airport taxi service so they can make their cut. Terrible hotel!Genuine Expedia guest review
"Need customer service training."
Because it was a inclusive package the staff really didn't care how long we Waited for service. The employee at the sky pool (Carlos) was especially rude, It was frustrating, It's like we were bothering him. The bed was not comfortable and pillow terrible. Cell coverage terrible. The property Was beautilful.Genuine Expedia guest review
amazing experience! beautiful place! Staff was THE best!!!Genuine Expedia guest review
Beautiful hotel. Great food, great drinks and great staff. The check out process was a bit annoying though. We had an all inclusive package and some how we had a balance at check out. Someone used our room number and forged my signature at a location that does not count towards the all inclusive. Instead of waiving it, the hotel made a big deal about […] 98 pesos. They eventually waived it, but how they handled it was silly. Read moreGenuine Expedia guest review
"Sister hotels are just as good. All inclusive was"
Great hotel food was incredible. Sister hotels are just as good. All inclusive was worth every dollar.Genuine Expedia guest review
My family stayed here May 18-25, 2013 on the all inclusive plan and were extremely pleased. The hotel is absolutely gorgeous, it is built into the mountainside situated on the Pacific Ocean. It is very spread out, with many villas so it took a few days to become acclimated. If you enjoy walking and getting some exercise, this is definitely the place […] for you. There are also golf carts that will pick you up and drop you off if you wish. We never waited more than 5 minutes if we called for a pickup. The staff are very courteous at all times and keep the grounds and accommodations immaculate. The food at the hotel is very good and we felt there were many choices, traditional dishes or those with a Mexican flair. There is one buffet restaurant, and two restaurants where you can order from the menu. La Frida carries a surcharge of $20 per person (on the all inclusive plan), but it was very upscale and we felt it was worth the extra money. They also had 2 sister hotels located downtown (Rose and Blanco) where you had access to their restaurants and bars. This is where you can swim on the beach. The shuttle bus would take you from Sunset Beach to Rose and Blanco, which are right next to each other. The hotels also had theme dinners with a show several of the nights outside at one of the pools. A taxi into town cost about $12 where there are many shops, bars/restaurants, and a beautiful marina. Cabo San Lucas has everything you could want in a vacation, it was awesome. Read moreGenuine Expedia guest review
"Beautiful hotel with poor service"
This is a perfect example of how a business grows rapidly and in the process forget an important component of service which is a must in this kind of industry. All the golf cart drivers and hotel servers seems to be lost. There does not seem to be a system. It was pretty frustrating to not able to get from one place to the other without an hassle. It […] takes for ever to get food on the table. All inclusive plan is looked down up on, not sure if the server thinks he is not getting any tips or what? It is a beautiful location and the built of the resort is stellar but the people working there need more training on greeting etc. I have never seen a golf cart race over the narrow paths while people are walking. No greeting etc. It is definitely not a place for disabled people. You need reservations at all the restaurants and if you are late good luck!! Imagine not having reservations and hanging out with two young kids. Rooms service I guess!! Btw do not take a shuttle to other resorts, you need a reservation and make sure to buy a return ticket. We took a 830 shuttle to Rose and were told to catch the 1030 shuttle back. We come back for the shuttle and they tell us it is sold out, we should have bought a return ticket not oneway...What!! why was I not give a return ticket in the first place, why would I stay back in Rose!! All this especially with 2 kids!! Ridiculous. Read moreGenuine Expedia guest review
"Great view and good food"
Really enjoyed our stay at the resort. Food was great, the staff was wonderful and the views of the ocean were a real delight. Only problem was the wifi issue. Wish they had free wifi everywhere.Genuine Expedia guest review
"Great Hotel, Good Location But...."
The resort itself is great but the service from some of the restaurants and especially room service was very very very slow.Genuine Expedia guest review
"Beautiful grounds, staff needs work"
Beautiful grounds, good food. However the golf carts you have To take everywhere can be a bit of a wait. And the staff if either really good or really BAD. Hotel staff needs a lot of improvement with there interaction with their guests.Genuine Expedia guest review
"Now this is a RESORT!"
Everything went great! Staff was great! Food was good! Downside couldn't swim in ocean waterGenuine Expedia guest review
It was great my family loved it I will be going back the help was greatGenuine Expedia guest review
"Excellent inclusive resort!"
I read some of the reviews and was hesitant to book the all-inclusive package but we were very glad that we did! We stayed for 6 days and the service was excellent every single day except for our last one (understaffed by the sky pool and our waiter was very rude and just never brought us what we ordered). Besides our last day service, the waiters were […] nice, the drinks were strong, all of our food was great (we did not eat at the buffets, only a la carte), and the spa was excellent. We would definitely visit this resort again. Read moreGenuine Expedia guest review
"Plenty of pool options"
My wife and I stayed 6 days, 5 nights at the Pueblo Bonito Sunset Beach. The hotel is built on a big rock, feels modernly designed and has all what you need to spend good vacations. The pools are really great, there is a type of pool for everybody: kids pool, cocktails-pool, book-readers pool and the best one: the skyline pool. This one overlooks […] the hotel and the ocean front, it's the best. Except that the waiters are slacking a bit more than the rest of the hotel because their bosses are busy at the lobby trying to sell timeshare to clueless customers. To move around we used golf carts, which is fun but annoying when you get off it, because the driver expects $2 tips. If you decide to not use the carts, then you have to use the same roads and it's kinda dangerous because they drive fast. The restaurants are "okay", La Frida is over-rated and they charge you $20 per person even if you have all-inclusive. The Bistro is noisy but the food is good. The best option for us was the La Nao which has a different theme every night, is by the beach and is quiet. We made sure we sit outside every time. The room was pretty big and had a nice view, but very noisy (you can hear people above you walking around). The service is good but you always feel oppressed to tip, tip and tip even more. Cart driver: tip. Waiter bringing you a glass of water: tip. Maid leaving a note: tip. Read moreGenuine Expedia guest review
"Gorgeous Hotel/Timeshare for Couples or Families"
Last minute Getaway from Los Angeles for my Family. The hotel was fully booked but you wouldn't know it. Quiet, laid back, tranquil. Definitely more geared to couples or families. The "Party crowd" might be bored... but perfect for us with a small child. Huge room with a kitchenette and a view to die for. Nice pools. Great food. Overall excellent!Genuine Expedia guest review
Very unusual experience for all-Inclusive hotel�..Great location, beautiful grounds, excellent service, Good food. Close to the city.Genuine Expedia guest review
such a great resort. very secluded feeling. felt like mexican disneyland. nice and new and clean. friendly staff, without being pushy. delicious nachos and dirty monkeys. only downsides 1: there is no access for beach swimming and 2: all inclusive ends at 11 am the day of your checkout.Genuine Expedia guest review
"Great Resort. Beds need updated"
Stayed for a week in April and did the all-inclusive. Loved the skypool and service at the skypool. Room was awesome - upgraded to a presidential with hot tub on patio (recommended). Food was decent ... surprisingly the traditional mexican food (tacos) was the worst food we had at the resort. Fish sandwich was great as was dinner at le bistro. $18 cab […] ride downtown if you dont take their shuttle to the blanco/rose. Read moreGenuine Expedia guest review
"Great resort with many amenities, gorgeous views"
The service was outstanding and food was excellent. We chose the all-inclusive package and we were happy we did. We did not mind walking and climbing up the stairs (the resort is literally built on a mountain) but golf carts were readily available to get around. Pools were nice (especially the sky pool) but there were not enough umbrellas to protect […] against the shade and I ended up getting sun- burned. It was crowded at the pools but we were still able to get chairs, we just couldn't get an umbrella! There were occasions where we we were asked to attend time share presentations but we politely said no and there was no pressure or pushing to attend. The hotel room was pretty decent although I felt the bathrooms could have been cleaner Read moreGenuine Expedia guest review
"Relaxing, off the beaten path"
Beautiful landscaped property. Staff very friendly. Food was good but could be expensive without all-inclusive plan which we felt was well worth it. Walking anywhere was difficult because of steep stairs or long windy roads however you can be picked up and taken anywhere by golf cart which were plentiful and quick. Loved it! Also visited other "sister […] properties" by free shuttle which were also nice and provided a change. You could use the all-inclusive plan there too. Read moreGenuine Expedia guest review
"great for family and couples"
Excellent staff, clean and friendly atmosphere The hotel could have a better shuttle serviceGenuine Expedia guest review
"Relaxing get away at an AMAZING resort"
The resort is amazing! We had the all-inclusive package and for us, it was well worth it (however, we did have the Super Executive Suite and it had a kitchen). Food was good at all of the restaurants/pools (Note: Even with the all-inclusive, you had to pay $20/person for La Frida and $15/person for seafood night at La Nao) and we were never sick. Absolutely […] no problems with drinking water. Be aware of the constant badgering of attending a time share presentation. Three people approached us at the airport before we got on the shuttle to the resort (which delayed us about 45 minutes) and once we got to the resort, we were asked twice on the first afternoon (once while eating!). The next morning at breakfast they asked us and the next day at lunch (very annoying). If you have never been to the resort, be sure to ask for a map of the resort at the lobby and inquire about the shuttles to the other resorts. Gym is fully equipped and pools, rooms, and grounds are beautiful. There is access to the beach, but you cannot go in the water (waves are huge and not safe). You must visit the sister resorts in order to go in the ocean, but beware of beach vendors trying to sell you stuff. This resort is ideal for those who want a relaxing getaway. If you want to go into town or need night life, you have to use the shuttle or take a taxi. Not the place to stay if looking for party scene each day of your trip. Read moreGenuine Expedia guest review
"Getaway from the real world"
Brilliant location. Top notch amenities. Very friendly staff. You will keep getting occasional staff members trying to sell you time-share - very annoying.Genuine Expedia guest review
"Enjoyed our stay"
Nice hotel in pleasant and calm location. Room is very neat and clean with superb ocean view. The service is excellent. We had fun ride in golf cart which takes you from one place to another within resort. We took all inclusive package. The service at restaurant is little bit slower than expected. Overall we had very pleasant vacationGenuine Expedia guest review
"Great vacation for all"
Absolutely fantastic! We had an incredible time. Looking forward to our next visitGenuine Expedia guest review
"so many good reasons to stay here"
Stunning grounds Sky pool was incredible Service was great They like bringing you drinks! Breakfast buffet was very good Lunch menu was varied and good quality food Dinners were ok Food not same quality as other meals Need reservations at night and you still wait La freida was better for dinner but no real vegetarian choice other Than a salad AND they […] charged $20 up charge when my daughter even though She could not order an entree Motor carts were great. Always there. Fun to ride Sunrise Cafe doesn't open at sunrise Read moreGenuine Expedia guest review
"Cabo Family Vacation"
The hotel was lovely and the grounds were beautiful, however, we were disappointed with the constant smell and noise of the golf carts throughout the entire day and evening. They should have separate walking paths from the golf carts as we felt that we could have been run over at any given moment. In addition, we were disappointed that we couldn't swim […] in the ocean, however, understood that it was a safety rule. Yet, the hotel should of had lounge chairs and activities occuring on the beach instead of making everyone crowd around the pools. And, trying to find a lounge chair in the pool areas after 7:30 am was impossible! We also did not like the "all inclusive" as there weren't many restaurants included that didn't force an upcharge. We ended up going to dinner in town as we got tired of the all inclusive food very fast. The maid service was challenging. When we first arrived, the room was very clean, however, as the week progressed, the maids simply refreshed our towels and cleaned up a bit and it didn't feel as clean as it should have been. The rooms temperature was hard to control and the water pressure in the shower was very low during peak times. On the positive side, the security was fantastic and we felt very comfortable letting our kids run around the resort. Read moreGenuine Expedia guest review
"Upgrades not worth the money."
We paid for an executive suite with a jacuzzi tub that was supposed to be 1300 sq ft. What we got was a regular size room and a we're sorry. No free wi-fi. The check in is a joke, check in is at 4:00 pm and they will not give out room keys until then, as which there is a huge line of people waiting to get their rooms. Other than that the staff is great, […] the food is great. Read moreGenuine Expedia guest review
The Hotel, the views, the place, the service, the food, the pools, and everything was wonderful. The service was the best. It's a perfect place for couples, very quiet. It's also a wonderful place for families, but be aware that the beach is open to the Pacific Sea and is not for swimming, but you can always enjoy the sand of the beach, the wildness […] of the waves and the whales close to the beach. If you want a go to the beach for swimming, the hotel provide shuttle to Pueblo Bonito Blanco and Rose, the other two Hotels in Playa Medano, a very noisy and busy place. Read moreGenuine Expedia guest review
"There's better options."
We have traveled to Cabo San Lucas for 15 yrs now. My wife and I felt this resort was the most depressing & dissapointing place we have ever stayed at. After using Expidia 3 years in a row to venture there it's apparent the properties aren't concerned about placement of the Expidia guest. IF you are a time share holder @ Sunset you are trapped there. […] We should have listened to the reviews from others instead of thinking those people were hard to please. Most of the poor reviews we read we did experience ourselves. If you want to experience Cabo this is not the place for you. It's off the beaten path. You can only enjoy the view of the ocean but not touch it. The pools are small and packed. The service @ the Sky Pool was a joke. The rooms and all-inclusive prices are VERY high. The golf cart thinking is interesting only to become a waiting game. There is a "service charge" on every tab. No other all-inclusive place does that. Read moreGenuine Expedia guest review
"Good family hotel."
Very nice place to stay for families with young or teenage children. Clean, safe, lovely views, good food. Not really a place I'd stay as a couple.Genuine Expedia guest review
Excellent food excellent staff this will be my go to cabo spotGenuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )