"The One Bedroom is worth it"
Stayed in the 1 bedroom Signature Villa. The room was wonderful and so was the jacuzzi tub. Based on what I saw of the "Luxury" Villa and Suite, the Signature Villa is much much nicer. These are the rooms inside the Bear Lodge. (I think the Moose lodge has the older rooms).Genuine Hotels.com guest review
Response by Westgate Park City Resort & Spa We are honored you chose to stay with us! It’s been a pleasure to have you experience our resort and all of our great amenities. We do offer many types of villas and we are happy you enjoyed our signature villa. We hope to see you on your next visit to Park City. Ray
"Great Place to stay"
It was wonderful.Genuine Hotels.com guest review
Response by Westgate Park City Resort & Spa Thank you very much for your kind words. We hope that you will be back again to visit us soon! Ariel
I frequent the hotel to get away often. I live in Salt Lake. I have never snd will never go to another resort. The Westgate is absolutely our favorite. Everything for me, my husband and my daughter. It is absolutely awesome.Genuine Hotels.com guest review
Response by Westgate Park City Resort & Spa Welcome back again to Westgate Park City Resort and Spa. We are beyond thrilled to learn that our resort is your favorite place. It’s really great that you and your family had an absolute awesome time. We would love to welcome you back again to our property. Ariel
"Room of Doom"
We got to the front desk & had to wait 20-25 minutes for someone to finally get to us....and there were 3 people at the front desk & only 1 other couple checking in in front of us. We checked in...he sent us to another desk to get directions to our room....and then send us to ANOTHER desk for who knows what. Does it really take 3 desks to check in?? We […] liked to have NEVER found our way to the room. We had to go through the garage & one of our keys didn't open the garage gate, but we finally made it in. After going through a maze we finally made it to our room.....only to find out that neither of our keys worked. Oh. We FINALLY found someone to call the front desk to tell them we couldn't get in our room. About 10 minutes later in a hot, stuffy hallway, a guy finally showed up and opened our room with new keys they made. The most infuriating part of the whole thing is that the guy waited around waiting for a tip. So we got inside our postage stamp sized room. It was absolutely claustrophobic. The air conditioner worked in the master bedroom but didn't go all the way to the main room where our daughter was going to try to sleep. Once you let down the couch into a bed, you had very little room left on all 3 sides. We had no where to put our luggage. We laid down for a nap and about 30 minutes into our nap the ceiling fan quit working. I could go on but I've run out of my 1500 words. Read moreGenuine Hotels.com guest review
Response by Westgate Park City Resort & Spa Thank you for your feedback. All of our staff is there to provide you with a customer service experience unlike any other. The experience that you have shared in your review falls far below the standards that we have set for our staff to follow. We sincerely thank you for bringing this to our attention. Your comments will be shared with the appropriate resort management. We hope that the experience that you had with these particular team members will not keep you from staying with us again. Ray
"Excellent Service and Price"
The service from the whole staff - from check-in, engineering, the restaurant, pool attendants et all, was amazing. Worthy of the highest rating possible. The location is excellent, a shuttle was provided to town and parking was no extra fee. The room was clean and in excellent condition. The pool is fabulous for families. While it contained everything […] described, it was a bit cramped for 2 adults and 2 teenagers. However, a great deal for the price and we will go back. Read moreGenuine Hotels.com guest review
Response by Westgate Park City Resort & Spa Thank you very much for rating us a five star property. Our company mission is to provide our guests with the ultimate customer service experience and to exceed all expectations. It’s such wonderful news that our staff was able to do just that. As you mentioned, our resort is in the perfect location close to many accommodations for the entire family. Please come back to see us soon! Ariel
"Rejuvenating. Friendly staff, gorgeous mountains"
My wife and I needed a short getaway from our busy lifestyle. We LOVE the outdoors and the lush greenery and fresh air surrounding the area were perfect! The room was spacious yet cozy, and fairly priced. We eat our own 'healthy' food about half the time so the kitchenette was a must. Close to a wide selection of restaurants, we enjoyed a more authentic […] curry than most at Park City Chinese and Thai. Also heard good things about the restaurants in the lodge but didn't try as we did not feel like steak or burgers at the time. We hiked for about five miles on the trails behind the lodge and didn't even 'scratch the surface' of the trails available. Broad strokes of aspens and pines on mountain backdrop, BEAUTIFUL!!! In short, a one night stay left us RECHARGED!!! And to think we almost spent the night in SLC to save twenty bucks!!! Read moreGenuine Hotels.com guest review
Response by Westgate Park City Resort & Spa We are beyond thrilled when our guests have a fantastic experience with us! As you experienced, we offer so much all year long from skiing in the winter to hiking in the summer. Our location is perfect for a rejuvenating getaway. We do offer many types of dining options at our location and we are sorry you did not get to experience it during your stay with us. We look forward to having you stay again the next time you’re in the Park City area. Ray
"We would have had a better time in a walk-in close"
From advertised pictures and being a "swanky" Park City hotel, I figured we were going to be well taken care in a nice room. Our room was by far the smallest hotel room we had EVER seen!!!! There was literally no space to it. The wifi did not work, our air conditioning didn't work, the maintenance guy was super weird, but above all was not at all like […] described or pictured. We quickly complained and was upgraded to a bigger room which seemed awesome aside the lack of wifi (again) being told we needed to do the calling to Tech Support, and the haunted jacuzzi. Our jacuzzi randomly came on at various times which was a bit weird... Especially at 2 am. The restaurant was horribly overpriced and the servings were a joke. We've eaten at 4 and 5 star restaurants before and gotten more for our money and for better tasting food. Read moreGenuine Expedia guest review
Response by Westgate Park City Resort & Spa Thank you for your comments regarding your recent stay with us. I am sorry to hear about the challenges you had during your stay. Thank you for bringing these to our attention as the comfort of our guests is a top concern for us. We hope you will give us another chance to exceed your expectations. Ray
"Perfect for couples"
Stayed here on my wedding night. It was an awesome room with many fun amenities.Genuine Expedia guest review
Response by Westgate Park City Resort & Spa We are beyond thrilled when our guests have a fantastic experience with us. It’s been our pleasure to have you stay with us on your wedding night. We are thrilled that you were able to use all of our great amenities like the outdoor pool. Once again thanks for staying with us! Ray
"Friendly Staff, rooms were just a bit cramped"
Our stay here was not the worst. I know that's a bad way to start a review, but that sums it up. The staff were incredibly helpful and very nice. Although, they tried to sell us on a deal to stay at the hotel again, before we'd had a chance to see if we even liked the place. That was kind of annoying. We got to the hotel a half hour early and our room […] was not ready yet, which was fine. They said they would call us when the room was ready. We went up to the hotel Pub (Drafts) and got a drink while we waited. We waited another 1 1/2 hours before we just called the front desk and asked if our room was ready. They said it was, but didn't call us to let us know. That was annoying. We got to the room and it was really cramped. Getting around the foot of the bed was pretty annoying and the kitchenette/living room was kind of a turn-off. The best part about this resort is the restaurants. Edge steakhouse and Drafts pub are awesome restaurants. I will go back to those, but I don't think I'll be staying at this hotel again. Read moreGenuine Expedia guest review
Response by Westgate Park City Resort & Spa Thank you for taking a moment to review our location. Please accept our apologies that your suite was not cleaned when you arrived. Cleanliness is a priority and we understand that. Our staff is there to provide you with the best experience for all of our guests. We hope that when you in the area again you will stay with us again. Ray
"Always a pleasure"
We love visiting the Westgate. Never disappoints.Genuine Hotels.com guest review
Response by Westgate Park City Resort & Spa Thank you so much for your review! We are so pleased to hear that you enjoyed your time with us. We are glad you chose to stay with us and hope to see you soon. Victor
We stayed in one of the newly remodeled 2 bed villa's. It was BEAUTIFUL! One little warning... They treat you like royalty, until you tell them you are NOT interested in a timeshare. Then you are pretty much ignored the rest of your stay. Luckily, I wanted to be left alone (it is a vacation after all)Genuine Hotels.com guest review
Response by Westgate Park City Resort & Spa Thank you for sharing your vacation experience with us. It is always a pleasure when we get to hear about our guest’s wonderful time with us. We are thrilled to learn you enjoyed your two bedroom villa. Once again, thank you for staying with us; we hope to see you on your next visit to Park city. Victor
"Family Gathering/Spring Skiing"
Overall, average. Big disappointment when I was told they did not have tennis rackets to use at the court. They will not be available until end of April. Really? How much space does it take to carry few rackets and balls? Even if you're traveling by 2, do not get a unit with #....B, extremely small. #...A, you get a normal living space with full kitchen. B […] units is for college students. You'll definitely regret it. We had 2 units together, AB which was comfortable for 4 adults and one 4yr old. Shuttle svs were exceptional. Took you anywhere, avail within 10 min always. Didn't use the park city bus even it was free, it would be a hike to get to the stop. Read moreGenuine Expedia guest review
Response by Westgate Park City Resort & Spa Thank you for sharing your vacation experience with us. We are very happy to read that you enjoyed your visit and appreciated our fantastic location! We are so happy to know that you had a great time and your vacation was everything you wanted. We are glad that you found our location convenient to all of the activities you wanted to do in the area. We really appreciate you and we certainly look forward to your next stay with us. Ray
"Waste of Money"
This place has great location and great amenities. The staff is not helpful, have no idea what's going on in their hotel and sent us looking for a restaurant that wouldn't even be open that day, in the hotel. There is nowhere to get dinner after 9pm and nowhere to eat before 11am. If you want to pay the prices then go to another high end resort/spa […] and get what you are paying for, service, which this place did not provide at all. If not, you should stay in a budget hotel and save the money. I will not be staying here again on my park city visits Read moreGenuine Hotels.com guest review
Response by Westgate Park City Resort & Spa Thank you for sharing your experience with us! It was our pleasure to have you as a valued guest and to hear you enjoyed our location and amenities. Please accept our apologies for the issues you experienced with our staff. We take pride in our customer service and we will work with them to improve going forward. We hope to have another chance to exceed your expectations on a future visit. Victor
"Westgate at the Canyons"
The hotel is beautiful for sure but it is so big that everywhere you go is a LONG walk! The first room we had 'luxury suite with kithenette' is very nice but so SMALL it was almost suffocating. It actually felt like 1/2 a room and had literally no storage. We ended up moving to the next size up which was absolutely beautiful and spacious! To have to […] stay in that small room would have ruined my vacation. Read moreGenuine Expedia guest review
Response by Westgate Park City Resort & Spa I am so thrilled to know that you had a wonderful time and you enjoyed our location, we have so much to offer. I am pleased to know that our friendly staff was there to enhance your vacation experience. We are looking forward to seeing you again soon! Ray
"More then expected! !!!"
I could not even tell you how much I enjoyed our stay. Every expectation I had was not only met but surpassed. The room was amazing, it was clean and so warm and inviting. The staff was so kind and willing to do there best to ensure a great stay. The view was breathtaking and so quiet. I will definitely stay again.Genuine Expedia guest review
"Solid hotel, but complicated layout"
Sadly service isn't up to the cost of the hotel. I think it is partly due to the fact that it is not a hotel completely, but also has apartments, time-shares, etc...Genuine Hotels.com guest review
"Very nice resort, hard to beat."
Our room was on the 9th floor just above the bar and about 100 yards from the the chair lift at Canyons. Can't beat that.Genuine Expedia guest review
Response by Westgate Park City Resort & Spa Thank you very much for your review. We are so thrilled that you were able to take advantage of our great location to be able to enjoy everything you wanted while in the area. We are glad to know that you enjoyed that the Ski lift was in a Great Location for you to get the most of your Vacation We are looking forward to seeing you again soon! ……See you in 2015. Vic
"nice amenities and convenience to slopes"
The rooms were very well appointed with modern amenities, including jet tub and steam shower and fully equipped kitchens, fireplace and patio. The resort is large so a little difficult to get around. The ski valets were a nice convenience. The complimentary shuttle drivers were very well informed, helpful, and punctual. The on site restaurants were […] very good but closed too early and there was no room service. Since it's so far to town, I would really reconsider staying in a resort of this size again without more food service. Read moreGenuine Expedia guest review
Response by Westgate Park City Resort & Spa Thank you very much for your review. We are so happy to know that you had a great time and your vacation was everything you wanted. We are glad that you found our location convenient to all of what you wanted to do in the area. We really appreciate you and we certainly look forward to your next stay with us Victor
"Great Staff, very small room"
The staff is very professional however the room is too small. The STUDIO STANDARD VILLA features a Kitchenette, however there is no table to sit to eat or to prepare the food. If you really want to use the kitchenette be prepared to eat in the sofa, which we as a family do not enjoy.Genuine Hotels.com guest review
"Close to ski slopes."
Like the hotel and wiev from the window. Room could be little biger and cleaner. Water in the pool was little cold for the kid.Genuine Expedia guest review
"Hidden Fee's ..."
Hidden Fee's ...Genuine Hotels.com guest review
Response by Westgate Park City Resort & Spa We value your review and repeat business. I am happy to hear your enjoyed your stay with us and we look forward to your next visit to Park City Area Vic
Great location. Staff is unknowledgable and the front desk is very disorganized. They are not trained in hotel hospitality. Clean and cute place though.Genuine Hotels.com guest review
Response by Westgate Park City Resort & Spa Thank you for your feedback. We are always looking for ways in which to improve our service standards. We apologize for any inconvenience experienced during check in and really appreciate you bringing this to our attention. We will work diligently with our resort staff and our booking partners to ensure a smoother check in process. We hope that in the future when you choose to stay with us again you will find an experience that meets your expectations Vic
"Great location, but..."
The Westgate is in a great location, right at the base of the Canyons ski area & the lobby is impressive, but those are the only positive aspects of this hotel. The room was cut up in a weird layout with a tiny bedroom that reminded us of a NYC hotel room. There was a dirty sock on the coffee table when we arrived in our room and on our second day there […] the housekeeper took the garbage bags out of the can but left them laying on the ground in our room. We ate dinner at the bar onsite, Drafts, and agreed that we've had better frozen pizzas. We will not be staying there again. Read moreGenuine Expedia guest review
Response by Westgate Park City Resort & Spa Thank you for your review. Thank you for letting us know what we are exceling in and some areas that need work. The satisfaction of our guests is our top priority. We hope you will stay with us again and allow us the opportunity to not just meet but exceed your expectations Victor
"Suites are way too small"
We booked the signature suite for 3 people. The room was not laid out well at all and when the couch was pulled out you could not even open the door to the room. Because we booked through expedia the management was very reluctant to help us out. After a while they were able to get us in a different room. The room should not be advertised as a room for […] 4 guests as it would be tighter than a regular hotel room. Read moreGenuine Expedia guest review
Response by Westgate Park City Resort & Spa Thank you for your feedback. All of our guests’ comments are appreciated, as we are always researching areas to improve upon in order to provide out guests with the quality vacation experience. Our goal is to exceed your expectations and we hope that you will visit us again soon Victor
"Too Cramped and Difficult Layout"
It was expensive due to the Film Festival going on, and it indicated it was Ski in-Ski out. It was walk inside the hotel with boots on for 50 yards, then walk outside for 100+, The cleaning staff hadn't cleaned the room by 6pm while we were there, then kept knocking starting at 830 on the day of departurre. The hotel itself is layed out poorly, requiring […] numerous trips in the elevator to get to the ski shop, or dining, or the market, but most of the time only 1/2 the elevators were available, so there were long waits. The food available for breakfast was substandard and not very creative, not even an omelet was available, and there are guys floating everywhere chatting you up to see if you'd like to be sold a time share in a hotel I probably will try to find improvement on the next time I come. Read moreGenuine Hotels.com guest review
Response by Westgate Park City Resort & Spa Thank you for your review. The ski lifts are actually a short walk outside, and our Ski Valet Service is glad to have your skis waiting for you at the gondola and will take them back to the resort at the end of the day. We offer many different unit types to fit most everyone's budget and situation. Most of our units include fully equipped kitchens, living and dining areas, washer/dryer and a fireplace. Our apologies if you felt the unit was too cramped. Due to the mountainous terrain that our resort is located on, there are varying building heights that require our guest to use elevators to get to. We supply our guests with maps and signage is located throughout the resort to assist you. Our high quality breakfast options include eggs, applewood bacon, ham, sausage, breakfast tots, pancakes, french toast, biscuits & gravy, lox & bagel, fresh fruit, Greek yogurt and more. Most of our guests enjoy our breakfast offerings. Our apologies that omelettes were not on this list. We are a timeshare resort, and we give each guest an opportunity to learn more about the many benefits and advantages of vacation ownership at our resort. It is optional to go to one of these presentations. We hope that you would visit us again so that we may exceed your expectations. Sincerely, David
"Great location for both skiing and Sundance"
This is the second time we have stayed at the Westgate and have loved both visits! The complementary shuttle makes visiting Park City so easy!! Every staff member we encountered is friendly, polite and seems to genuinely love working there! It's a very large hotel so finding your way around is a bit confusing at first but there are directions and maps […] everywhere to help you out. My only suggestion would be to utilize the lobby bar more often. It would be a great gathering spot and a nice glass of wine would be welcomed after a day of skiing. Read moreGenuine Hotels.com guest review
Response by Westgate Park City Resort & Spa Thank you so much for taking the time to let us know about your experience. We train our staff to be friendly, welcoming, and helpful. We are glad that you were able to enjoy the room amenities, resort amenities, as well as our great location! We really look forward to you and your family staying with us again in the future Victor
"Top location, great experience (a little big)"
Awesome location for ski, a little too big of a place and slightly disorienting, but once you get used to the size and layout the staff is great and everything was top-notch. (at check-in we arrived at midnight and it was very confusing and reception wasn't good at the lobby, but that may be due to our late arrival).Genuine Hotels.com guest review
Response by Westgate Park City Resort & Spa Thank you for choosing the Westgate Park City. We appreciate your comments and are glad you found us to be a great value. Making memorable stay experiences with our valued guests is what we do best! We invite you back, and hope to see you again very soon Victor
This is certainly not worth the money. The rooms are very small and beware, the sofa bed is unusable. The sofa bed mattress is a very cheap variety (springs stick into your back). Our daughter could not sleep on it and ended up sleeping with us.Genuine Expedia guest review
Response by Westgate Park City Resort & Spa Thank you for your input! We love to hear back from our guests on their experiences. We focus on providing the best experience that we can for our guests, so your review will be used for just that. We hope you will come back to visit us to see how we’re working hard to exceed your expectations. Ariel
"Great location & staff"
Stayed here for a quick early season ski-trip. Here is a list of positives about the hotel: - Great location in the resort with easy access to the gondola - Amazing staff and service. You can't beat the Skier Services, which handle your skis while you are there. I was also very appreciative of the free shuttle, which made getting to and from the different […] resorts and downtown Park City a breeze! The staff in general were very accomodating and friendly! Downsides: - The hotel layout is a bit confusing and very spreadout. I wouldn't consider it a deal breaker, but it was annoying. - The room itself was nothing to write home about. I wasn't fond of the layout and it was rough around the edges. Due to this, we would probably consider checking out a different hotel for our next stay. Read moreGenuine Expedia guest review
Response by Westgate Park City Resort & Spa We are beyond thrilled to hear that you enjoyed so many things about Westgate Park City Resort & Spa. Thank you for your compliments on our phenomenal team members and great property location. It’s lovely that you were able to partake in our ski slopes located on our resort. As well as the different local entertainment and attractions that Downtown Park City has to offer. The next time you’re in Park City for a ski-trip, we hope you will come back to visit us. Ariel
Just stayed here for an overnighter. The bedroom was comfy and clean. Was very nice to have a little kitchen area. The only complaint with it was the parking garage below it seemed to be made as an after thought. It was just tight parking the car. They do offer valet though.Genuine Expedia guest review
Response by Westgate Park City Resort & Spa We are so happy that you had such a fantastic stay. We are glad that you enjoyed all the features that our accommodations have to offer. We would like to invite you to spend your next vacation with us. Sincerely, Lucía
Part of hotel was under construction, got lost in there. Confusing lay out.Genuine Expedia guest review
Response by Westgate Park City Resort & Spa We are glad that you found our resort to be "nice". We are undergoing some renovations for the future benefit and enjoyment of our owners and guests. While at the resort, please do not hesitate to approach any of our staff members if you need any assistance getting to any point within the resort. We really would like for you to stay with us again so that you may fully experience all of what the resort has to offer. Sincerely, Lucía
it is ok if you plan on staying for a week at a time but not for a day or two. It is more like condos and mostly privately owned. parking lot is too small and they don't have a user friendly valet service. I will not stay there again!!!Genuine Hotels.com guest review
Response by Westgate Park City Resort & Spa Thank you for your review. Many of our units include fully equipped kitchens, living and dining areas, washer/dryer and fireplaces. We cater to guests of all types, whether they are year round owners, weeklong timeshare owners or nightly renters. Our ski valet service will take your skis or snowboard up to the gondola and will take them back at the end of the day. The lifts are conveniently located right by our resort. We hope to have another chance to exceed your expectations. Sincerely, David
It was our anniversary and I had contacted the concierge a month in advance to provide flowers, rose pedals, sparkling cider, and a basket full of goodies in our room when we arrived, and to upgrade our room. Wrong! Nothing was done and no one claimed to have known anything about this. Very disappointed! Everyone said they were sorry, but no one wanted […] to do anything about it. Had to complain many times, to several people, before anyone actually tried to do anything. On a positive note...the spa was delightful! We would definitely go there again, just not stay at the hotel. Read moreGenuine Expedia guest review
Response by Westgate Park City Resort & Spa Certainly an anniversary is a very special occasion for any couple. We do apologize that our concierge staff wasn't able to quickly and accurately assist you with your request. We are glad that you found our location convenient. We hope that you give us the opportunity to provide you with excellent service in the future; we would love to change your opinion of the Westgate Park City Resort. Sincerely, Lucía
"What a beautiful find!"
I don't know how we found this hotel room at such a great price! The room was beautiful with a breath taking view. The pool was warm even with snow falling. The relaxation pool was a treat and the whole hotel staff was friendly and kind. My only regret was not knowing that the spa was closed on certain days, two of those days being the two we were staying […] at the hotel. Everything else considering, best hotel experience ever. Read moreGenuine Expedia guest review
Response by Westgate Park City Resort & Spa Thank you so much for your response. We are thrilled that you had a great experience. We are glad you enjoyed our resort amenities such as the heated pool even in the cold weather! We apologize you didn’t get to make use of the spa, the spa is based upon appointments so we strongly suggest you make reservations for that before you check in. Thank you for choosing Westgate and we hope to see you soon! Sincerely, Idalise
Didn't like the sales pitch. I went to Stay over night and not sign up for TimeshareGenuine Hotels.com guest review
Response by Westgate Park City Resort & Spa Thank you for sharing your experience with us. We offer each and every guest the chance to learn more about the many benefits and advantages of vacation ownership with Westgate Resorts. It is optional, and we offer gifts in exchange for your time. We do hope you enjoyed our spacious and luxurious units, many amenities, onsite restaurants, ski valet service and much more. It would be our pleasure to have you back again. Sincerely, David
It was a great first experience. The pool is nice for kids. The food is great. The game room is in working order. The room itself is very clean with a steam shower. Thought it would come with jacuzzi... But still happy. Already reserved a room for the next stay. Already recommended the hotel to a bunch of friends and family. Thanks Westgate!Genuine Expedia guest review
Response by Westgate Park City Resort & Spa We always appreciate hearing back from our owners and guests. We are ecstatic that you and your family had a great first experience at Westgate Park City Resort and Spa. Our resort offers different amenities and accommodations for the entire family to experience. We definitely can’t wait until you return to visit us!
The only reason it did not get a five in room comfort is the air conditioning hit you in the face while sleeping.Genuine Expedia guest review
Response by Westgate Park City Resort & Spa Thank you very much for your review. We are glad to know that you enjoyed the Westgate Park City Resort and Spa. We are so thrilled that you were able to take advantage of our great location to be able to enjoy everything you wanted while in the area. We are looking forward to seeing you again soon! Josie
The hotel DID NOT have room service available, and DID NOT have free breakfast as was advertised when I booked. This along with several other major inconveniences made this a very disappointing stay. I am not an overly picky traveler, and I am pretty laid back. Finding a decent place to conveniently eat was laughably hard to do. The hotel itself and […] it's location was impressive. I imagine in the winter if you're skiing, this might be a whole different bag... .but for me and my family it didn't work, and we wouldn't recommend it. Read moreGenuine Hotels.com guest review
Response by Westgate Park City Resort & Spa Thank you for your feedback. It was our delight to have you stay us. We understand you had some concerns during your stay. Guest feedback is vital, so that we can provide the best service we can. We appreciate you choosing us for your stay and hope you provide us with the pleasure again in the future! Josie
Great facility. I usually stay in Salt Lake City when I travel there for business for 4 days. However, decided to stay less than 30 minutes from downtown in the mountains to see if I enjoyed the peace and quiet. I did enjoy it. The only negative was that my room was small (efficiency unit with King bed and kitchenette). Other than that it was a great […] stay. I used the workout facility and ate dinner on site a few times. Read moreGenuine Hotels.com guest review
Response by Westgate Park City Resort & Spa Thank you for sharing with us your review in regards to your stay at the Westgate Park City Resort and Spa. It's nice that you were able to enjoy the quiet location, the comfortable beds and our amenities. Please visit again with soon! Josie
"Was hoping for better."
It was not what I had expected for the price. Tried to upgrade and they were book so got stuck with an ok room for our 14yr Anniversary. Pool and hot tub closed early at 10 on a Saturday so we drove around we didn't want to sit in the box of a room terrible lay out . I would not stay here again.Genuine Expedia guest review
Response by Westgate Park City Resort & Spa Thank you for your review. We strive to provide an exceptional vacation experience that exceeds guest’s expectations and we apologize that we fell short. We will certainly share your review with management, as we are always looking for areas to improve. We hope that you will give us another opportunity to exceed your expectations.
Beautiful...but, finding the room was confusing. I needed assistance outside of my room in the hallway, and the two people I spoke with (employees) did not speak enough English to assist me, just kept saying "I don't know". I was asking basic questions It sounds so trivial - but, I had one of the upper suites...luxury...pampering...views...cookies...treats […] - and what was stocked in the room was toilet paper that was so cheap it "crackled" The hotel was under some reconstruction, but I had to go through that area to get to my room. and the 10 am check out was slightly strange - usually higher end areas have an 11 or 12 checkout - especially since it was a 4 pm check in Was it a wonderful room - yes...would I return...? Read moreGenuine Expedia guest review
Response by Westgate Park City Resort & Spa Thank you for your feedback. It was our delight to have you stay with us. We understand you had some concerns during your stay. Guest feedback is vital, so that we can provide the best service we can. We appreciate you choosing us for your stay and hope you provide us with the pleasure again in the future!
Trying to navigate within the resort was a bit challengingGenuine Expedia guest review
Response by Westgate Park City Resort & Spa Thank you for your feedback! We strive to make your vacation a memorable one. Please know that although you had some challenges during your stay, we are always looking to make our guests stay better. Please revisit us in the future to see how we are working hard to exceed your expectations.
"Perfect location, great room!"
My daughters and I stayed in Luxury Studio with full kitchen. We had a blast! The hotel is the biggest one we've been to so it took some navigation practice but overall, it was perfect. The Market in the hotel has a great assortment of grocery items including lots of organic selections. The espresso machine there makes a great latte too. The other option […] is Smith's grocery store which is less expensive. We did a daily trip to the Utah Olympic Park for the alpine slide, the zip line, the drop tower and the ropes course, the kids favorite place! Great shopping at Tanger Outlets and beautiful horseback ride at nearby Red Pine Adventures. The Westgate is perfectly located between the "new" and historic Park City. Read moreGenuine Expedia guest review
Response by Westgate Park City Resort & Spa Thank you so much for your review. We are thrilled that you and your family was able to enjoy our convenient location and able to make use of the market. It is a real pleasure to know we have succeeded in providing a quality vacation experience that exceeded your expectations. Thank you for choosing to stay with us and we hope to see you again.
We came in sorta late to the room--got lost for a little bit cause GPS to us to a residential place. As I understand, that happens many times. The villa we stayed in was awesome! 2-bedroom. The main bedroom had TV, and jetta tub, and also separate shower with a sauna feature with it. I used it and loved it--made my shower steamy. The bedroom had a queen […] size bed with it's own separate living room with tv as well as one in bedroom, with it's own bathroom and small kitchen. There was also a main living room with a TV in it & fireplace. Nice kitchen & washer/dryer. The only thing that I didn't like too much was the check out time was at 10:00 a.m.--we were still tired and our state time is 1 hr behind. Read moreGenuine Hotels.com guest review
Response by Westgate Park City Resort & Spa We are beyond thrilled when our guests have a fantastic experience with us here at Westgate Park City Resort! Thank you so much for taking the time to review your stay, it only makes us get even better. It’s great to hear you took part in many of our unique amenities. Please come back and visit us again soon!
We stayed in the Bison Lodge and loved the jetted tub in the master bedroom. Great getaway. We went to Drafts pub too. Great burgers. One of the best places that we've stayed.Genuine Expedia guest review
Response by Westgate Park City Resort & Spa Thank you so much for your review. We are glad to hear that Westgate Park City Resort is the “best place” you’ve ever stayed in. We are thrilled that you were able to make use of the jetted tub in the master bedroom as we know that can help make your vacation more enjoyable. We always look forward to assisting our owners and guests and providing them with the ultimate vacation. Thank you for choosing to stay with us and we hope to see you again.
"Beautiful setting in Park Vity"
Spent one night, very comfortable, enjoyed the Sports Bar great burgers, beer & wineGenuine Expedia guest review
Response by Westgate Park City Resort & Spa Thank you for your review. We appreciate your comments about our Westgate Park City Resort. We are happy to hear that you enjoyed our Sports Bar and additional amenities. We always look forward to exceeding all our owner and guest expectations. Please come back to visit us again soon.
"Beautiful room with full kitchen in beautiful Park"
The room was gorgeous and in a beautiful location! The staff and customer service is a joke. We were in town to run a 1/2 marathon and requested a late check out due to this and got the run around and eventually were told we could check out at 11 am versus 10 am. Which was better than nothing but still required a rushed exit following the race. Next […] year will stay at the hotel sponsering by the race. Read moreGenuine Expedia guest review
Response by Westgate Park City Resort & Spa Thank you so much for your feedback. We do apologize for any issues you may have encountered. Please know that although you had some challenges during your stay, we are always looking to make our guests stay better. We hope you will stay with us again and allow us the opportunity to not just meet but exceed your expectations.
The room was beautiful. The only thing I think they need to improve on is there self parking. The spaces were small and they need more spots, if the undercover garage was full you had to park up the block on a gravel parking area. We enjoyed our stay and would stay againGenuine Hotels.com guest review
Response by Westgate Park City Resort & Spa We value and appreciate your feedback. We are glad you enjoyed your overall stay. We always look forward to assisting our guests and providing them with the ultimate vacation. We apologize you had issues with the parking. Unfortunately, with the size of our resort, parking can become an issue and we sincerely apologize for any inconvenience that may cause. We appreciate your comments and look forward to exceeding your expectations on your next visit.
Getting away with friends was so much fun. Our room was everything we could ask for! Our DVD player didn't work, but when we called for maintenance they came right away and replaced it. Thanks for a wonderful week.Genuine Hotels.com guest review
Response by Westgate Park City Resort & Spa Thank you so much for your response. We are beyond thrilled that you and your friends had a good time. We are glad you enjoyed our rooms and our staff was able to accommodate your needs. We hope that the next time you are in the area; you will stop by again and stay with us.
"Quiet summertime resort"
The resort is large. One can get lost if not following the maps throughout the halls that explain which floors connect to the next building, and which do not. Plan to stay more than one night in order to have time to experience the amenities. Our room room and Jacuzzi tub were smaller than displayed in the online photo, but did come with fridge, dishwasher, […] microwave, sink, pots and pans. There were no curtains to blackout the bedroom, which would have been nice. Then again, checkout is at 10AM, so there is little time to sleep in. They ought to consider changing the check in/out times during the summer season, as room occupancy is lower and there should be fewer to o me to clean and more rooms available for incoming guests. The resort has daily activities for adults and kids, which they notify you of by a phone message in the morning. Read moreGenuine Expedia guest review
Response by Westgate Park City Resort & Spa Thank you for your feedback. We take all of our guests’ comments into consideration as we are always looking for areas to improve. Thank you again for sharing your comments. We hope that you will give us another opportunity to exceed your expectations.
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