All hotels in Park City, Utah, United States of America
1 room, 2 adults
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3000 Canyons Resort Drive, Park City, UT, 84098, United States of America, ‏‎800-491-6126
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4.0 / 5Excellent

Score breakdown (from 310 reviews)

Average rating for:

  • Cleanliness
    4.3
  • Service
    4.1
  • Comfort
    4.0
  • Condition
    4.1
  • Neighborhood
    4.5
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    4.0
  • Neighborhood
    3.0
Terible rooms with no view right over noisy mechanical area. Check ahead or request a quiet room. Room not ready until 5pm while my family waited in lobby for an hour and a half. Staff very nice and did try!
Genuine Hotels.com guest review
Response by Westgate Park City Resort & Spa
Write your comment.Thank you for taking the time to communicate to us through Hotels.com why your stay at the Westgate Park City Resort and Spa did not meet your expectations. Please note specific locations and other special requests can be noted on your reservation however, they are not guaranteed. Rest assured every effort is made to accommodate special request. We apologize for any inconvenience this may have caused and hope that this incident will not deter you from staying with us again in the future. We were however very happy to read that our staff was friendly and did make every effort to address these issues for you. Hope to see you again soon! Sincerely, Anja
1 night business trip Aug 31, 2014
Craig
US
4.0 / 5Excellent
"Our Vacation stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
The Hotel was wonderful, it was clean and the staff was very friendly, the only complaint I had was the salesmen there were kinda of pushy trying to sell a time share, other than that it was a great vacation.
Genuine Hotels.com guest review
Response by Westgate Park City Resort & Spa
We are so happy to hear that you enjoyed your stay and that our service and accommodations met your expectations. We hope to welcome you back again in the future for another memorable stay with your family. Ray
3 night family trip Aug 29, 2014
A Traveler
US
5.0 / 5Outstanding
"amazing resort!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We stayed in a luxurious room with plenty of space for our whole family which even included it's own hot tub! The bar/grill restaurant was great and the kids club and pools kept everyone happy!
Genuine Hotels.com guest review
Response by Westgate Park City Resort & Spa
Thank you for taking the time to post such a great review about your recent experience at our resort. We are thrilled to know that our customer service exceeded your expectations and that our staff was very helpful. Our guests are our number one priority and we take pride in the beautiful product we showcase. It’s would be an honor to provide you with another excellent vacation! Ray
2 night family trip Aug 30, 2014
Suzette
US
2.0 / 5Fair
"Terrible Internet, 4pm check-in really means 5:30"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
The start didn't go well with the room not ready and we had to just stand around while multiple just need 10 minutes statements turned into about an hour and half later we could check in (we actually waited over 2 hours, but we were 30 minutes early). The appointments in the room are nice and stayed here and the room was decent, but Internet was horrible. Slow when connected and would often go in and out of working at all. More time not working than anything else. Called the front desk and they sent someone up just to have them say, yeah, its a problem. Finally, all of that can be made up for if the bed is good. This one was average at best.
Genuine Expedia guest review
Response by Westgate Park City Resort & Spa
Thank you so much for sharing your feedback. We’re glad you enjoyed our comfortable beds. Allow us to apologize if you experienced a longer than usual check in process and the issues you had with the internet. Please know our staff is always looking to expedite any of our guests concerns and we’re always open to suggestions for room of improvement. We hope you allow us the pleasure to provide you with a more relaxing stay in the future. Sincerely, Idalise
Other trip Sep 2, 2014
Bargain Hunter
US
4.0 / 5Excellent
"Great hotel, misleading description and pics"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    1.0
  • Condition
    5.0
  • Neighborhood
    5.0
We enjoyed our stay but according to the pictures and description we were lead to believe that there was a large jetted tub in the room. At 6'6" regular tubs don't work so we needed a large one, the pictures showed one, the description mentioned one, but we didn't get one. Other than that it was great. Without that unfulfilled expectation we would have rated it a five.
Genuine Hotels.com guest review
Response by Westgate Park City Resort & Spa
Thank you for taking the time to share your comments following your recent visit. We are delighted that you enjoyed your stay with us. We our sorry to hear about the issues you experienced with room amenities regarding the jetted tub and the description on their web-site. I can assure you that your comments will be reviewed by the appropriate department managers. We hope to surpass your expectations again during your next visit! Vic
1 night romance trip Aug 19, 2014
A Traveler
US
5.0 / 5Outstanding
"I wanna stay again!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
very clean, nice view
Genuine Hotels.com guest review
Response by Westgate Park City Resort & Spa
It’s fantastic to hear you will be returning! We’re so happy you enjoyed our resort and view. We look forward to seeing you again soon! Sincerely, Idalise
1 night trip Jun 26, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great amenities and friendly staff
Genuine Hotels.com guest review
Response by Westgate Park City Resort & Spa
Thank you so much for your feedback. It’s great to hear you enjoyed our amenities and our staff was friendly. We hope to see you again soon! Sincerely, Idalise
2 night family trip Aug 15, 2014
Beth
US
2.0 / 5Fair
"Not worth it"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    4.0
  • Neighborhood
    2.0
This hotel was mediocre at best. The room we had was so cramped. And I mean like 2 people couldn't stand next to each other on any side of the bed cramped. And the walls were so thin we could hear the people in the next room having a normal conversation. I expected much more and was extremely dissatisfied.
Genuine Hotels.com guest review
Response by Westgate Park City Resort & Spa
Thank you so much for your input. Allow us to apologize if the room was not to your liking. We certainly have more spacious units that would have worked better for you. Please know our staff is there to ensure all our guests are having a relaxing and comfortable stay. We hope you allow us the opportunity to exceed your expectations in the future. Sincerely, Idalise
1 night trip Aug 8, 2014
Ashley
US
1.0 / 5Poor
"Hotel Exterior is Beautiful, But Don't Be Fooled.."
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    4.0
PLEASE NOTE: I don't write hotel reviews (this is my first) because I'm rarely motivated to do so as I've stayed in a selection of at least satisfactory hotels. This hotels is beautiful from the outside, and the lobby is satisfactory, but our room was terrible. Extremely crammed and although the counter tops might be granite, the bathroom is extremely subpar. We booked a Signature Suite, Kitchenette. Literally all of the appliances were dented and all of the cabinetry looked like a few hundred people stored their skis against it. The floors are cheap tile and were all dirty. The pullout sofa bed was completely bowed as if someone had stored their bowling ball collection there for a year or two. What's sad is our 5 year old daughter has to sleep there tonight. I've stayed at the Holiday Inn Express in Rawlins, Wyoming and it was literally more comfortable (which isn't saying much as it was, until now, the worst and least comfortable room I've stayed in). The parking garage is enormous which should be a plus, but then the layout of the hotel ruins this as our room was a few hundred yards away (which made our late night arrival carrying our luggage and sleeping 5 year old a bit inconvenience). The worst part, if I don't get a refund tomorrow when I speak with the property manager, I'll eat the $210 I paid for the room because I won't be staying here another night. I'm assuming I'm out the $$ because it was booked on Hotels.com. DON'T STAY HERE!
Genuine Hotels.com guest review
2 night trip Aug 10, 2014
Pretty Nice Guy
US
3.0 / 5Good
"Was it Really the Worst Room in the Hotel?"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    4.0
Check-in time is 4pm. Arrived at 4:01pm and went to room with bell-boy. Room was not ready. Maid was still mopping floor. We were asked to walk around the hotel for 20 mins and come back. When we came back the dishwasher was still running. Went to use blow dryer in room, it did not work. Kitchen sink faucet would not shut off entirely and would drip. Kitchen sink drained very slowly. Bathroom had no tub and was a shower only. Shower was equipped with a sauna which was nice. However, when trying to remove steam from bathroom, discovered bathroom fan did not work. How on Earth did this hotel ever receive ANY awards?!!!
Genuine Hotels.com guest review
2 night romance trip Aug 1, 2014
Not Happy Trevor
US
4.0 / 5Excellent
"Nice resort."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We had a beautiful room, unfortunately not quite what I was expecting. The in suite jacuzzi turned out to be a small jetted tub in the bathroom. Other than that, the resort was beautiful.
Genuine Expedia guest review
Response by Westgate Park City Resort & Spa
Thank you very much for your fantastic review! We are delighted to hear that you had an amazing time at the Westgate Park City Resort and Spa. We hope to surpass your expectations again during your next visit! Ray
Other trip Aug 5, 2014
Anonymous
US
2.0 / 5Fair
"Small rooms & bad customer service"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    -
Room was so small (Fold out couch/bed and king size bed) that when the couch was folded out into a bed, there was NO room for any luggage and barely a walk way. I suspect that we were in the "bonus" room of a timeshare suite (as it had the letter "B" after our room number) and that is why it was so small. Disappointed because this was not detailed as such in the listing for the room description at booking. The layout of the hotel is very poor. To get the "Elk Lodge" tower of rooms, we had to got up to a certain floor of the "Bear Lodge" from the lobby, then walk down a hallway and take that elevator. There was NO easy way to get around this place, which is hard with a 2 year old. Upon check in, I was given an information card, with an incorrect reservation number (prevented me from getting onto wireless) and when I alerted staff of this it was "no big deal." Good thing I am honest, I could have charged to another room at the resort with this information. Lastly, when I wanted to extend my stay by one night front desk told me they didn't do that. I had to call front desk from my room and ask to be transferred to "Reservations." Reservations then told me to call the front desk....I finally got help when I complained that I was being shuffled from one person to another. At this point, I decided that it wasn't worth it and actually cut my trip short. Walls were paper thin. I could hear my neighbors toilet flush everytime and "living room" area was hot the entire night
Genuine Expedia guest review
Response by Westgate Park City Resort & Spa
Thank you for taking the time to let us know about your recent stay with us. We apologize that you encountered issues during your stay with us. We are very upset to see your stay did not meet your expectations. At Westgate, we strive to extend an unsurpassable resort experience to each and every guest, and it is disappointing to know we did not succeed. We hope that this will not prevent you from staying with us once again. RJ
Other trip Aug 4, 2014
Allicia
US
2.0 / 5Fair
"Nice place but I will not return"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Not a very nice one. I arrived Sunday afternoon and the restaurant. market, and bar were closed. Internet was down for hours. Asked to get a ride on the shuttle to a downtown so that I could have dinner, but I was told to wait for 30 minutes. I decided to drive instead of waiting. Staff very nice, but hotel is poorly managed, in my view. Wednesday night a group of teenagers in my floor decided to do track and field in my floor around 10 PM. It was also fun for them to bang on my door and run away giggling. I had to call security. Again, a poorly managed hotel.
Genuine Expedia guest review
Response by Westgate Park City Resort & Spa
Thank you so much for letting us know about your experience. I'm sorry that we were unable to "wow" you during your stay with us and that you felt our amenities were not up to standards. We work hard to give each guest a great experience and are sorry we fell short. We hope that you will give us another opportunity to exceed your expectations. Vic
Other trip Aug 2, 2014
Tony
US
2.0 / 5Fair
"Nice Hotel, Terrible Service"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
I travel a lot for work so I spend a lot of time in hotels and this was one of the worst hotel experiences I have had. After informing me that my room was ready at 3:30pm, they had a network problem and couldn't look up the room number I was assigned to. They told me they would call me as soon as they had things figured out. I left the hotel (with all my luggage) and sat at The Canyons patio area. At 5:00pm (no phone call) I returned to the lobby where they finally gave me the keys to a room (they said they upgraded me to a one bedroom suite, which is what I had reserved in the first place). When I entered the room it looked like guests were still staying there. There was garbage, dirty dishes, and all the bedding was a mess. I hauled all of my luggage back to the lobby expecting that they would put me into a different room. However, they just told me they would try to get the room clean as soon as possible and I went back to sitting in the lobby. About 30 minutes later I went back up to my room where I found the cleaning crew still working. I ended up just sitting on the balcony until they were finished. By the time the room was clean and I could finally relax, it was past 7:00pm. After experiencing these sorts of problems, one would expect some sort of accommodations from the hotel to show they are truly sorry. I got nothing, just a simple sorry from the cleaning crew. I will not be staying at this resort again.
Genuine Expedia guest review
Response by Westgate Park City Resort & Spa
Thank you for taking the time to write a review following your recent stay with us. I'm sorry to hear that you experienced some housekeeping deficiencies while you were here. Please be assured that I will share your comments with the appropriate department managers and all concerns will be addressed. Please know that your feedback on our service is very important to us. We would love to have another opportunity to exceed your expectations! Ray
Other trip Jul 29, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Beautiful location in the mountains. Very classy accomidations. Their Edge Steakhouse restaurant at the resort was wonderful; great food and great service. We have already booked our next weekend.
Genuine Expedia guest review
Response by Westgate Park City Resort & Spa
We are beyond thrilled when our guests have a fantastic experience with us. We could not be happier to know you thoroughly enjoyed our location and the view from your villa. We are delighted to hear that you enjoyed our award winning steak house Edge. We hope your incredible experience will keep you coming back to Westgate! Ray
Other trip Jul 22, 2014
A Traveler
US
2.0 / 5Fair
"Weird checkout time..."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Cons: 10 am checkout, It was listed in the hotel description but I did not catch it, my bad. I go on vacation to relax and a check out time before 11 or 12 is odd to me. They told me to call and they can "usually"extend the time but they made it 10:30 ha ha. Pitch you on their timeshare when you check in (even though you are paying for the room), this burns the first 30-60 minutes of your visit and you know how those salesman are... a pain. Pros: Comfy room, good restaurants, cool environment.
Genuine Hotels.com guest review
Response by Westgate Park City Resort & Spa
Thank you for taking the time to write a review following your recent visit. Please accept our sincere apologies for the series of shortfalls you encountered while you were here. I can assure you that your review will be shared with the appropriate department manager and all concerns will be addressed immediately. Ray
1 night trip Jul 18, 2014
Kevin
US
4.0 / 5Excellent
"Great location small rooms"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Fantastic resort. The rooms are great but tiny. I wish there would have been coffee in the lobby, or a restaurant for breakfast.
Genuine Hotels.com guest review
Response by Westgate Park City Resort & Spa
Thank you for taking the time to review our hotel. I'm ecstatic that your stay with us was enjoyable and comfortable. We strive to create a relaxing environment for all of our guests, whether they're here for business or pleasure. We hope to see you again. Ray
1 night trip Jul 7, 2014
Laura
US
5.0 / 5Outstanding
"Beautiful room"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The room I had was a villa, and quite nice. The hotel/time share facility had a layout that was very chopped up, with restaurants being tucked away at the end of hallways on floors I could not even access from my floor. But, the restaurants were very nice, and the food excellent. Check out is at 10 am, which is ridiculous, given that check in is after 4 pm. Valet parking was free, and the Bell Attendants were very quick and courteous. The property had many amenities. It was also close to Park City. For the price, it was a very good find.
Genuine Expedia guest review
Response by Westgate Park City Resort & Spa
Thank you for sharing your review! We're glad you enjoyed your stay and that we were able to make it yet another memorable vacation experience! Customer service is very important to us, and we’re very pleased our staff met your standards. We look forward to seeing you in the future Vic
Other trip Jul 16, 2014
David
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
Love the steam showers, the bed and dressers were a little close and hard to move around but all in all love the place.
Genuine Hotels.com guest review
Response by Westgate Park City Resort & Spa
Thank you for your comments on your stay with us. We are thrilled that you enjoyed a relaxing and rewarding stay during your recent trip. We hope that you will keep us in mind when planning your future visits to Park City. Ray
2 night trip Jul 11, 2014
Jackie
US
4.0 / 5Excellent
"Summer Hiking Right on the Mountain"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
If you want to hike or take the Gondola up the mountain, you can't beat the location. Since all of Park City is pretty close, you can easily drive or be shuttled back and forth from hotel to Olympic Park and Main Street. The adults only pool, sauna, hot tub, and steam room were divine. My brother and I steamed out all of our sore muscles after our hike, and slept like the dead afterwards. Woke up refreshed and ready to go again!
Genuine Hotels.com guest review
Response by Westgate Park City Resort & Spa
Thank you for your incredible comments and sincere recommendation. Nothing is more rewarding than reading the inspiring feedback from another satisfied guest, and we greatly appreciate your review. We hope to surpass your expectations again during your next visit! Ray
1 night trip Jun 22, 2014
Alf
US
4.0 / 5Excellent
"Ok, near ski pavilion. Good place at the Canyons"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Good experience once you get the layout down. Not too crowded. Would be a great place to ski the Canyons Resort.
Genuine Expedia guest review
Other trip Jul 13, 2014
A Traveler
US
2.0 / 5Fair
"Hard to fins your room. To big . to many bldgs."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
Check in at 4;00 is not good, check out at 10;00 am not good. Restaurants were closed Sunday and Monday , not good
Genuine Expedia guest review
Response by Westgate Park City Resort & Spa
Thank you for your input on the Westgate Park City. We are a timeshare resort therefore our hours of check-in and check-out operate different than a hotel, considering we need more time to clean the entire unitS and be able to leave them entirely ready for the next guest. We are constantly working on improments for our resorts and you will surely find updates in activities and restaurant hours, for example. Please, allow us to host you another time and exceed your expectations! M.B
Other trip Jul 9, 2014
A Traveler
US
2.0 / 5Fair
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    4.0
Room super tiny. Coffee grounds left in the coffee maker. Room not ready until 5 and I had to approach them ( they said they'd call to let me know when it was ready). Pool was full of families, which is great but the 18 & over pool was inside (boo!) The layout of this place is like being trapped inside a haunted house, but, none of the fun. I just don't get this place. Won't go back.
Genuine Hotels.com guest review
Response by Westgate Park City Resort & Spa
We truly appreciate you taking the time to describe your full experience on your stay with us. We regret that our accommodations did not exceed your expectations, however. Please know that your feedback on our service is very important to us. We hope you'll again us again soon. Ray
1 night trip Jul 6, 2014
A Traveler
US
5.0 / 5Outstanding
"Perfect for July 3rd"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Room was clean and staff was amazingly friendly and accommodating. We had a great stay which included fireworks at The Canyons with friends. To put this in perspective... Five star service on a day of mad activity on what would be called "the off season" at a (primarily ski) resort. One note: keep your map of the resort as it is quite large and there are "tricks" to get around.
Genuine Hotels.com guest review
Response by Westgate Park City Resort & Spa
We appreciate you taking the time to share your experience. Our staff strives to be attentive & give great service, and we're delighted to see that you experienced that. We are delighted that you enjoyed the fireworks in the canyons with your family. We really appreciate you and we certainly look forward to your next stay with us. Ray
1 night trip with friends Jul 3, 2014
Jim Conforti
US
3.0 / 5Good
"Motel Service at Resort Prices"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
They switched our room at check-in because ours wasn't ready at 4pm. The new room was still being cleaned when we got to it. The floor was sopping wet when they turned the room over to us. When we wiped up the water, the towel was filthy. Several custodial people tried to get into our room while we were relaxing in there. We were not informed of the huge firework show the night we were there. Valet took 30 minutes to retrieve our car.
Genuine Hotels.com guest review
Response by Westgate Park City Resort & Spa
We really appreciate your review on your stay with us! Please accept our sincere apologies for any inconvenience you may have experienced with the cleanliness of your villa during your visit. I can assure you that your comments will be reviewed by the appropriate department managers and all concerns will be addressed. We do hope that you will visit us again and give us another opportunity to exceed your expectations. Ray
1 night trip Jul 3, 2014
Todd
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
It was quite busy with the holiday weekend. We found the layout and parking to be quite confusing. The room was smaller than anticipated but nice. Loved the robes and slippers!
Genuine Hotels.com guest review
Response by Westgate Park City Resort & Spa
Thank you for taking the time to write us a review. We are glad to hear that you enjoyed most of your stay with us. We apologize for any inconvenience you experienced with the parking. During times of high occupancy, our parking situation sometimes can be challenging. Please accept our apologies if you were inconvenienced. We look forward to having you back soon! Ray
1 night trip Jul 2, 2014
A Traveler
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Would I stay here again? Probably. The front desk girl was gonna charge my card again even though it was previously paid to Expedia. The staff were super nice. Convenient pools and underground parking. Bed and pull out bed could use improvement on comfort. Very good getaway though.
Genuine Expedia guest review
Response by Westgate Park City Resort & Spa
Thank you for your feedback. It was a delight to have you stay with us. We understand you had some concerns during your stay. Guest feedback is vital so that we can provide the best service we can. We appreciate you choosing us for your stay and hope you provide us with the pleasure again in the future! Ray
Other trip Jul 3, 2014
A Traveler
US
2.0 / 5Fair
"Totally Disappointing"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    5.0
The mattress was painful, the a/c was so loud it woke us up every time it came on. The toilet quit flushing at about 1 am. The parking was very, very far from room access. The staff was not helpful nor extremely pleasant. The room was the size of a walk in closet. We have stayed in Park City many times, we will never stay here again.
Genuine Hotels.com guest review
Response by Westgate Park City Resort & Spa
Thank you for sharing your vacation experience with us. Your feedback on areas of improvement is greatly appreciated and will be shared with the appropriate managers. We hope to welcome you back on your next vacation with us in Park City Ray
1 night trip Jun 28, 2014
Shelley
US
3.0 / 5Good
"Room was minute"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    3.0
Nice hotel in good location for access to Park City amenities but the room was extremely small. Once the pullout bed was open there was not enough space to open our suitcases.
Genuine Hotels.com guest review
Response by Westgate Park City Resort & Spa
Thank you for sharing your experiences with us. We regret that our accommodations did not exceed your expectations, however. Please know that your feedback on our service is very important to us. We hope you'll again us again soon. Ray
1 night trip Jun 25, 2014
Kelvin
US
5.0 / 5Outstanding
"One night stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We truly wish we would have stayed here for 5 days and drove into salt lake city. We loved the room and all of the stuff for the kids. What a wonderful place to stay hope to be back soon
Genuine Expedia guest review
Response by Westgate Park City Resort & Spa
We appreciate you taking the time to share your experience! We love to hear that you enjoyed your time with us it was a pleasure to have you stay with us. As you experienced our location has so much to offer family’s from our pools to dining. Once again thanks for staying with us. Sincerely, Ray
Other trip Jun 17, 2014
A Traveler
US
2.0 / 5Fair
"Rooms are tiny"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Booked a Luxury Suite and it was the smallest hotel rooms I have ever seen in the US!! The king bed completely filled the Bedroom and the kitchenette was miniscule too so using the sofa bed completely filled that room too. In addition our room was very noisy but the staff refused to let us change rooms.
Genuine Expedia guest review
Response by Westgate Park City Resort & Spa
Thank you for taking the time to post your comments. We appreciate your feedback and sincerely apologize that we failed to meet your expectations. We do offer different types of rooms at our location from suites to four bedroom units. We are always looking to improve and your feedback is of great help. We hope you give us another opportunity to exceed your expectations. Sincerely, Ray
Other trip Jun 14, 2014
A Traveler
US
4.0 / 5Excellent
"Nice place."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Room was clean and nice. Smaller than it looked in pictures. Parking was crazy confusing as was trying to find my way around the different areas of the hotel: Moose, Bear, Elk.... I got lost a few times. If you're driving anything other than a tiny car, do not park in the Moose "preferred parking."
Genuine Expedia guest review
Response by Westgate Park City Resort & Spa
Thank you for taking the time to share information about your recent stay experience with us. It’s been a pleasure to have you. Our location in Park City is the perfect spot to enjoy everything that our wonderful we have to offer. We are pleased to know you enjoyed yourself and look forward to seeing you again. Sincerely, Ray
Other trip Jun 14, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Great rooms and activities. Very large. Our room took forever to find. Hotel is very large and confusing to navigate.
Genuine Hotels.com guest review
Response by Westgate Park City Resort & Spa
Thank you so much for sharing your excellent stay experience at the Westgate Park City. We do look forward to your visit the next time your travels take you to the Park City area. Ray
1 night trip Jun 6, 2014
Aimee
US
4.0 / 5Excellent
"Nice Place"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
This was a nice hotel, a little hard to navigate to the rooms. my room was pretty small and the pull out couch was less than comfortable. but overall the room was very nice. a few things could have been a little cleaner in it, but for the most part it was very nice. It was loaded with everything you needed to cook and have a good night rest.
Genuine Hotels.com guest review
Response by Westgate Park City Resort & Spa
Thank you for posting such great review of the Westgate Park City. We are thrilled to learn your time with us was splendid, and we look forward in welcoming you back soon! Ray
1 night trip Jun 6, 2014
tiffany
US
4.0 / 5Excellent
"Great room but a crazy maze of amenities!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The suite we had was very nice. Appreciated having the small stocked kitchen. The steam shower/rain shower was lovely. Robes and slippers were nice details. The indoor/outdoor pool was great; the kids loved the water. Our only complaint was that the amenities are located all over the campus and are confusingly located. Getting between buildings was equally confusing and getting back to the parking garage was ridiculous. The staff graciously tried to explain the maps but spoke so fast, it was difficult to follow along. Would we stay there again? Probably. It was a nice room at a good price.
Genuine Expedia guest review
Response by Westgate Park City Resort & Spa
Thank you for taking the time to write a review on your stay with us. We our please to hear that you enjoyed your villa and our wonderful staff. Please accept our apologies if you found our resort unnavigable as we are always looking for ways to improve our guest experience during their stay. Our location has many activities for all of our guests to enjoy and we are pleased to hear that you enjoyed them. Thanks for trusting us with your vacation; we hope we will be on your mind next time you’re in town! Vic
Other trip Jun 8, 2014
Kim
US
5.0 / 5Outstanding
"The One Bedroom is worth it"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Stayed in the 1 bedroom Signature Villa. The room was wonderful and so was the jacuzzi tub. Based on what I saw of the "Luxury" Villa and Suite, the Signature Villa is much much nicer. These are the rooms inside the Bear Lodge. (I think the Moose lodge has the older rooms).
Genuine Hotels.com guest review
Response by Westgate Park City Resort & Spa
We are honored you chose to stay with us! It’s been a pleasure to have you experience our resort and all of our great amenities. We do offer many types of villas and we are happy you enjoyed our signature villa. We hope to see you on your next visit to Park City. Ray
1 night trip May 31, 2014
Eric
US
5.0 / 5Outstanding
"Great Place to stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was wonderful.
Genuine Hotels.com guest review
Response by Westgate Park City Resort & Spa
Thank you very much for your kind words. We hope that you will be back again to visit us soon! Ariel
2 night trip May 30, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I frequent the hotel to get away often. I live in Salt Lake. I have never snd will never go to another resort. The Westgate is absolutely our favorite. Everything for me, my husband and my daughter. It is absolutely awesome.
Genuine Hotels.com guest review
Response by Westgate Park City Resort & Spa
Welcome back again to Westgate Park City Resort and Spa. We are beyond thrilled to learn that our resort is your favorite place. It’s really great that you and your family had an absolute awesome time. We would love to welcome you back again to our property. Ariel
1 night trip May 31, 2014
KW
US
2.0 / 5Fair
"Room of Doom"
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    5.0
We got to the front desk & had to wait 20-25 minutes for someone to finally get to us....and there were 3 people at the front desk & only 1 other couple checking in in front of us. We checked in...he sent us to another desk to get directions to our room....and then send us to ANOTHER desk for who knows what. Does it really take 3 desks to check in?? We liked to have NEVER found our way to the room. We had to go through the garage & one of our keys didn't open the garage gate, but we finally made it in. After going through a maze we finally made it to our room.....only to find out that neither of our keys worked. Oh. We FINALLY found someone to call the front desk to tell them we couldn't get in our room. About 10 minutes later in a hot, stuffy hallway, a guy finally showed up and opened our room with new keys they made. The most infuriating part of the whole thing is that the guy waited around waiting for a tip. So we got inside our postage stamp sized room. It was absolutely claustrophobic. The air conditioner worked in the master bedroom but didn't go all the way to the main room where our daughter was going to try to sleep. Once you let down the couch into a bed, you had very little room left on all 3 sides. We had no where to put our luggage. We laid down for a nap and about 30 minutes into our nap the ceiling fan quit working. I could go on but I've run out of my 1500 words.
Genuine Hotels.com guest review
Response by Westgate Park City Resort & Spa
Thank you for your feedback. All of our staff is there to provide you with a customer service experience unlike any other. The experience that you have shared in your review falls far below the standards that we have set for our staff to follow. We sincerely thank you for bringing this to our attention. Your comments will be shared with the appropriate resort management. We hope that the experience that you had with these particular team members will not keep you from staying with us again. Ray
1 night trip May 31, 2014
A Traveler
US
5.0 / 5Outstanding
"Excellent Service and Price"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
The service from the whole staff - from check-in, engineering, the restaurant, pool attendants et all, was amazing. Worthy of the highest rating possible. The location is excellent, a shuttle was provided to town and parking was no extra fee. The room was clean and in excellent condition. The pool is fabulous for families. While it contained everything described, it was a bit cramped for 2 adults and 2 teenagers. However, a great deal for the price and we will go back.
Genuine Hotels.com guest review
Response by Westgate Park City Resort & Spa
Thank you very much for rating us a five star property. Our company mission is to provide our guests with the ultimate customer service experience and to exceed all expectations. It’s such wonderful news that our staff was able to do just that. As you mentioned, our resort is in the perfect location close to many accommodations for the entire family. Please come back to see us soon! Ariel
3 night trip May 23, 2014
A Traveler
US
5.0 / 5Outstanding
"Rejuvenating. Friendly staff, gorgeous mountains"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
My wife and I needed a short getaway from our busy lifestyle. We LOVE the outdoors and the lush greenery and fresh air surrounding the area were perfect! The room was spacious yet cozy, and fairly priced. We eat our own 'healthy' food about half the time so the kitchenette was a must. Close to a wide selection of restaurants, we enjoyed a more authentic curry than most at Park City Chinese and Thai. Also heard good things about the restaurants in the lodge but didn't try as we did not feel like steak or burgers at the time. We hiked for about five miles on the trails behind the lodge and didn't even 'scratch the surface' of the trails available. Broad strokes of aspens and pines on mountain backdrop, BEAUTIFUL!!! In short, a one night stay left us RECHARGED!!! And to think we almost spent the night in SLC to save twenty bucks!!!
Genuine Hotels.com guest review
Response by Westgate Park City Resort & Spa
We are beyond thrilled when our guests have a fantastic experience with us! As you experienced, we offer so much all year long from skiing in the winter to hiking in the summer. Our location is perfect for a rejuvenating getaway. We do offer many types of dining options at our location and we are sorry you did not get to experience it during your stay with us. We look forward to having you stay again the next time you’re in the Park City area. Ray
1 night trip May 23, 2014
Dan Davis
US
1.0 / 5Poor
"We would have had a better time in a walk-in close"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
From advertised pictures and being a "swanky" Park City hotel, I figured we were going to be well taken care in a nice room. Our room was by far the smallest hotel room we had EVER seen!!!! There was literally no space to it. The wifi did not work, our air conditioning didn't work, the maintenance guy was super weird, but above all was not at all like described or pictured. We quickly complained and was upgraded to a bigger room which seemed awesome aside the lack of wifi (again) being told we needed to do the calling to Tech Support, and the haunted jacuzzi. Our jacuzzi randomly came on at various times which was a bit weird... Especially at 2 am. The restaurant was horribly overpriced and the servings were a joke. We've eaten at 4 and 5 star restaurants before and gotten more for our money and for better tasting food.
Genuine Expedia guest review
Response by Westgate Park City Resort & Spa
Thank you for your comments regarding your recent stay with us. I am sorry to hear about the challenges you had during your stay. Thank you for bringing these to our attention as the comfort of our guests is a top concern for us. We hope you will give us another chance to exceed your expectations. Ray
Other trip May 4, 2014
Mindy
US
5.0 / 5Outstanding
"Perfect for couples"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Stayed here on my wedding night. It was an awesome room with many fun amenities.
Genuine Expedia guest review
Response by Westgate Park City Resort & Spa
We are beyond thrilled when our guests have a fantastic experience with us. It’s been our pleasure to have you stay with us on your wedding night. We are thrilled that you were able to use all of our great amenities like the outdoor pool. Once again thanks for staying with us! Ray
Other trip Apr 28, 2014
Nate
US
3.0 / 5Good
"Friendly Staff, rooms were just a bit cramped"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    -
Our stay here was not the worst. I know that's a bad way to start a review, but that sums it up. The staff were incredibly helpful and very nice. Although, they tried to sell us on a deal to stay at the hotel again, before we'd had a chance to see if we even liked the place. That was kind of annoying. We got to the hotel a half hour early and our room was not ready yet, which was fine. They said they would call us when the room was ready. We went up to the hotel Pub (Drafts) and got a drink while we waited. We waited another 1 1/2 hours before we just called the front desk and asked if our room was ready. They said it was, but didn't call us to let us know. That was annoying. We got to the room and it was really cramped. Getting around the foot of the bed was pretty annoying and the kitchenette/living room was kind of a turn-off. The best part about this resort is the restaurants. Edge steakhouse and Drafts pub are awesome restaurants. I will go back to those, but I don't think I'll be staying at this hotel again.
Genuine Expedia guest review
Response by Westgate Park City Resort & Spa
Thank you for taking a moment to review our location. Please accept our apologies that your suite was not cleaned when you arrived. Cleanliness is a priority and we understand that. Our staff is there to provide you with the best experience for all of our guests. We hope that when you in the area again you will stay with us again. Ray
Other trip Apr 28, 2014
Zachary
US
4.0 / 5Excellent
"Always a pleasure"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
We love visiting the Westgate. Never disappoints.
Genuine Hotels.com guest review
Response by Westgate Park City Resort & Spa
Thank you so much for your review! We are so pleased to hear that you enjoyed your time with us. We are glad you chose to stay with us and hope to see you soon. Victor
1 night trip Apr 20, 2014
A Traveler
US
5.0 / 5Outstanding
"Beautiful Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We stayed in one of the newly remodeled 2 bed villa's. It was BEAUTIFUL! One little warning... They treat you like royalty, until you tell them you are NOT interested in a timeshare. Then you are pretty much ignored the rest of your stay. Luckily, I wanted to be left alone (it is a vacation after all)
Genuine Hotels.com guest review
Response by Westgate Park City Resort & Spa
Thank you for sharing your vacation experience with us. It is always a pleasure when we get to hear about our guest’s wonderful time with us. We are thrilled to learn you enjoyed your two bedroom villa. Once again, thank you for staying with us; we hope to see you on your next visit to Park city. Victor
2 night family trip Apr 17, 2014
KHolm
US
4.0 / 5Excellent
"Family Gathering/Spring Skiing"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Overall, average. Big disappointment when I was told they did not have tennis rackets to use at the court. They will not be available until end of April. Really? How much space does it take to carry few rackets and balls? Even if you're traveling by 2, do not get a unit with #....B, extremely small. #...A, you get a normal living space with full kitchen. B units is for college students. You'll definitely regret it. We had 2 units together, AB which was comfortable for 4 adults and one 4yr old. Shuttle svs were exceptional. Took you anywhere, avail within 10 min always. Didn't use the park city bus even it was free, it would be a hike to get to the stop.
Genuine Expedia guest review
Response by Westgate Park City Resort & Spa
Thank you for sharing your vacation experience with us. We are very happy to read that you enjoyed your visit and appreciated our fantastic location! We are so happy to know that you had a great time and your vacation was everything you wanted. We are glad that you found our location convenient to all of the activities you wanted to do in the area. We really appreciate you and we certainly look forward to your next stay with us. Ray
Other trip Apr 18, 2014
kathy
US
1.0 / 5Poor
"Waste of Money"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    5.0
This place has great location and great amenities. The staff is not helpful, have no idea what's going on in their hotel and sent us looking for a restaurant that wouldn't even be open that day, in the hotel. There is nowhere to get dinner after 9pm and nowhere to eat before 11am. If you want to pay the prices then go to another high end resort/spa and get what you are paying for, service, which this place did not provide at all. If not, you should stay in a budget hotel and save the money. I will not be staying here again on my park city visits
Genuine Hotels.com guest review
Response by Westgate Park City Resort & Spa
Thank you for sharing your experience with us! It was our pleasure to have you as a valued guest and to hear you enjoyed our location and amenities. Please accept our apologies for the issues you experienced with our staff. We take pride in our customer service and we will work with them to improve going forward. We hope to have another chance to exceed your expectations on a future visit. Victor
1 night trip Apr 7, 2014
JW
US
4.0 / 5Excellent
"Westgate at the Canyons"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel is beautiful for sure but it is so big that everywhere you go is a LONG walk! The first room we had 'luxury suite with kithenette' is very nice but so SMALL it was almost suffocating. It actually felt like 1/2 a room and had literally no storage. We ended up moving to the next size up which was absolutely beautiful and spacious! To have to stay in that small room would have ruined my vacation.
Genuine Expedia guest review
Response by Westgate Park City Resort & Spa
I am so thrilled to know that you had a wonderful time and you enjoyed our location, we have so much to offer. I am pleased to know that our friendly staff was there to enhance your vacation experience. We are looking forward to seeing you again soon! Ray
Other trip Apr 14, 2014
A Traveler
US
5.0 / 5Outstanding
"More then expected! !!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I could not even tell you how much I enjoyed our stay. Every expectation I had was not only met but surpassed. The room was amazing, it was clean and so warm and inviting. The staff was so kind and willing to do there best to ensure a great stay. The view was breathtaking and so quiet. I will definitely stay again.
Genuine Expedia guest review
Other trip Apr 7, 2014
Holly
US
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