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"Great Place to Stay on Isla Mujeres"Reviewed by a Hotels.com guest on May 5, 2012
Fabulous Location, Beautiful Garden, Friendly Staff, Decent Rooms, Small Breakfast, Overall Great Value for the price!
"2012 Cacun Trip"Reviewed by a Hotels.com guest on May 5, 2012
This was great place to stay, no screaming sring breakers. This is an adult oriented all inclusive hotel. The food was excenllent, you have to try the rotisserie chicken on the beach!
Reviewed by a Hotels.com guest on May 4, 2012
This guest did not leave a comment.
"Amazing Location"Reviewed by a Hotels.com guest on May 4, 2012
Na Balam got some underserved poor scores. The location happened to be the best location on the island (as far as beaches go), and fairly convenient to excitement of down town. The grounds were spectacular, and for such a reasonable price. Front desk and beach bar staff were not amazing, but not bad either. They could do some training on customer service in order to make it a more magical experience, but all in all, it was acceptable service.
"HIGHLY RECOMMENDED!!"Reviewed by a Hotels.com guest on May 2, 2012
Wow! What an amazing time we had staying at the Royal Solaris!! We spent our 19th anniversary at this all inclusive resort for 4 days and never even had the slightest urge to go into town or leave the hotel. Friendly staff checked us in. They were knowledgeable, efficient, and there was no waiting. The Time Share lady who offered us a "quick tour" of the hotel but did not get pushy or upset when we told we just wanted to get to our room and then hit the beach. She asked that we come see her, but we never did and we never got bothered with Time Share talk the rest of the time. The multiple pools looked like lots of fun, but hey...we have a pool at home so we spent every waking minute at the beautiful beaches. The "vendors" walking up and down the beach were not pushy at all and after each one made their 1st pass/effort, they didn't bother us the rest of the day. Benjamin and Kike (pronounced kee-kay), were our beach waiters over the weekend and both of them were absolutely tremendous!! We could not have asked for a better experience. The room was clean, it had a comfortable bed, and plenty of water pressure for our showers. Oh...and pay the little extra to get the beach view room...spectacular views of the sunrise and gorgeous blue waters!!
Location.
Situated on the beach in Cancun, The Royal Sands & Spa is close to Luxury Avenue, Playa Delfines, and La Isla Shopping Mall. Additional attractions near this spa condo property include El Rey Ruins and Yamil Lu'um.
Features.
Guests at this property have access to a private beach. The Royal Sands & Spa has a full-service spa, a marina, and 2 outdoor swimming pools. Complimentary wireless and wired high-speed Internet access is available in public areas. Business amenities at this 3.5-star property include a technology helpdesk, secretarial services, and technology support staff. There are 3 restaurants as well as a bar/lounge, a coffee shop/café, and a poolside bar. For a surcharge, guests have access to an airport shuttle (available on request). Guest parking is complimentary. The staff can arrange concierge services, tour/ticket assistance, wedding services, and event catering. Additional amenities at this Art Deco property include a health club, a children's pool, and a children's club. The property may provide extended parking privileges to guests after check-out (surcharge). The property has designated areas for smoking. This property is self-catering.
Guestrooms.
The Royal Sands & Spa has 340 guestrooms. Rooms feature balconies with ocean or pool views. Guestrooms have flat-panel televisions with premium satellite channels and DVD players. Guestrooms provide complimentary wireless Internet access, CD players, and free local calls. Beds have pillowtop mattresses and premium bedding. Each guestroom is individually decorated and furnished. Guestrooms feature coffee/tea makers. Bathrooms offer shower/tub combinations, makeup/shaving mirrors, and hair dryers. Additional amenities include climate control, in-room safes (accommodate laptops), and air conditioning. Guestrooms are accessible via exterior corridors. Housekeeping is offered. Cribs (infant beds) are available. All guestrooms at The Royal Sands & Spa are non-smoking.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
This property is closed from 6 October 2012 to 12 October 2012 (dates subject to change).
The state-of-the-art Spa offers the latest facials, body scrubs and anti-aging therapies to soothe away the stresses of daily life, leaving you radiant, refreshed and revitalized.
Nourish your body inside and out with some simply scrumptious therapies from the Spa Organic line. Try the Strawberry Delight Facial, the Coconut-Bamboo & Green Tea Mousse or the Champagne & Berries Body Wrap.
Choose from a variety of massages ranging from Hot Stone, Lomi-Lomi and Swedish to a Moon & Stars Massage on a terrace overlooking the Caribbean. Beach, villa and terrace massages are also available. Start your Spa pampering with some hydrotherapy in the sauna and Jacuzzi before choosing your therapies for the day.
The Spa has a Fitness Center with cardiovascular equipment and weights for your daily workout and there's a Beauty Salon so that you can get a new look to go with your golden tan.
Dining choices at The Royal Sands range from Mexican cuisine and Caribbean seafood to international family favorites.
Hacienda Sisal – Traditional Mexican cuisine, seafood, steaks and fajitas in a magnificent setting that evokes the estate houses of old Mexico.
For those who like their dining with a dash of live entertainment, Hacienda Sisal stages Mexican and Caribbean Dinner Shows during the week. They include a buffet, traditional music and dancing from different parts of Mexico or the Caribbean islands. Mariachis, Mexico's famous strolling musicians, also serenade diners.
Open daily for dinner from 5 p.m.-11 p.m.
La Veranda – A favorite with families, La Veranda's international menu features everything from salads and pasta to steaks, salmon and seafood with a hint of the Caribbean. Dine inside or on the terrace overlooking the pool. Try the breakfast buffet, enjoy a relaxing lunch or savor ocean-fresh shrimp and lobster.
Theme buffets and poolside cookouts during the week.
Open daily from 7 a.m.-10 p.m.
Char Hut – Casual poolside lunch venue for burgers, sandwiches and wraps.
Sands Express – Food-to-go counter for villa dining.
Bartolo’s Pizza – Order your pizza to go.
Sidelines Sports Bar – Keep track of your favorite sports, enjoy the weekly karaoke nights.
Beach activities include volleyball and sand castle building and there are sun loungers and shade umbrellas.
There are two large pools and separate children’s pools, all of which are heated during the winter. Pool activities include water aerobics and pool volleyball.
The daily resort activity program features yoga, aerobics, crafts and beach fun. Fun activities for teenagers and younger children are also available. Children must always be supervised by parents.
The Royal Marina is located right across the street from The Royal Sands, offering complimentary sailing lessons as well as free use of the sunfish sailboats (one hour per day per villa).
Water sports such as snorkeling trips, scuba diving, windsurfing, fishing and boat trips can be arranged at the in-house travel agency. Scuba diving demos are offered during the week in the pool area.
There are three lighted tennis courts at the resort and tennis gear can be signed out at the Sports Desk.
The recreational activities listed below are available on site or near The Royal Sands; fees will apply.
- Golf nearby
- Windsurfing nearby
- Snorkeling nearby
- Diving nearby
- Sailing on site
- Swimming on site
- Water skiing nearby
- Jet skiing nearby
- Aerobics on site
- Yoga on site
- Spa on site
- Parasailing nearby
- Helicopter sightseeing nearby
- Fishing nearby
- Shopping on site and nearby
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Guests staying on Saturday night may need to change units. The hotel will work to avoid this scenario, but when necessary, management will work directly with guests to streamline this process.
One registered guest in each villa must be at least 25 years of age and willing to accept responsibility for the actions of all villa occupants.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
The Cancun Hotel Zone rests on a slit of land bound by a lagoon and the turquoise waters of the Caribbean Sea. Sunseekers crowd the white-sand beaches. At night, the action moves to the restaurants, clubs, and bars that line Boulevard Kukulcán, the area’s main artery. This road passes by the El Rey ruins, believed to be a king’s tomb.
see all hotels in Cancun"Great for families and older folks"
Great location. Nice, clean beach. Well maintained property. Overpriced restaurant. Good place for families with kids and older folks. A bit boring after 7 PM.
"Excellent place and value"
The Royal Sands is an excellent property with friendly staff, good location and great facilities. I would highly recommend it.
This guest did not leave a comment.
This guest did not leave a comment.
"Royal Sands"
We really enjoyed staying at the Royal Sands. The rooms were not fancy, but they were clean. The location was perfect and the pool and the beach were beautiful. This is a great place to go with kids, there is a large kiddie pool and a lot of complementary activities for them as well.
This guest did not leave a comment.
"Get the royal treatment at the Royal Sands"
Service, service, service, that's what you can count on at the Royal Sands. It's immaculate and its staff is helpful and friendly.
"Royal Sands Hotel in Cancun - a little America"
We spent 1 night at the Royal Sands in preparation for an early morning flight. We'd spent the previous week in a beach hut. After a week of hot and humid temperatures, we welcomed the Royal Sands air conditioning. Swimming in the pool without being pummeled by the Caribbean surf was another great part of the hotel. The third great part was the friendliness […] and helpfulness of the staff. The hotel itself felt like a little America (my apologies to readers who aren't American.) It had shops, restaurants, grocery store, pharmacy, spa, and a doctor. The room even had a television with English-speaking programs. It would be possible to spend a week there without leaving the resort. This may be an attraction to some. But for me personally, I didn't like the inclusiveness of the hotel, as it was too far removed from the local area and people. I enjoyed the aircon and the pool and the staff, but felt too insulated from the rest of the world. I would stay there again if I had to spend the night in Cancun, but not for an extended stay. This is just a personal preference, though - it was a great place if you just want to lay in the sun and relax. I would recommend looking for other restaurants, though. We had two meals at the terrace restaurant. They were two of the most expensive meals of our trip, but the food was very average. I wouldn't eat there again, unless there were no other options. But the staff were brilliant! I rated the condition of our room at a '3' because there were also a few minor mechanical problems with our room. The refrigerator had an unpleasant whine and the bathtub stopper didn't work. We just lived with it, though, and didn't ask for help. I'm certain the staff would have done all they could to address the problems, if we'd told them, however. Read more
Excellent family vacation hotel. Good location, lovely pool areas and beach.
This guest did not leave a comment.
"Royal Sands - in the Hotel Zone"
When booking, we had been told that the room had absolutely no kitchen facilities, but we were very pleasantly surprised to find a bar-sized fridge, a coffee maker, a small microwave oven and a set of small plates, bowls, glasses, coffee cups and cutlery for two persons - plus a corkscrew! The sleeping area had an adjustable-speed ceiling fan, which […] made a big difference in comfort. There was also a room safe in the large closet. The pools were great and the service and friendliness exceptional. The surf was usually too rough to swim in the ocean, but we enjoyed walking along the beach at the water's edge and also the "La Palapa" service (grass umbrellas over table and chairs on the beach). Read more
This guest did not leave a comment.
"Kukulcan strp, Cancun"
Had a wonderful holiday in a great hotel (Royal Sands). About the attractions - most are "touristtraps" but some are great like the daytrip to Isla Contoy (a National Reserve/Park). Depending what you are looking for the evening/night trips with dinner and drinks can be a bit crazy but generally fun! Watch out for "Apartment Time-Share" meetings/presentations […] - most of them are scam - big time! The resturants at the Kukulkan strip are generally very good both from a service and food perspective. We didn't find any reason to go Cancun downtown although we did it once and had a great evening but that was also true for resturants outside and close to the hotel area. If important it's easy to decrease your spending by just some innovative approach instead of asking the hotel to serve. Only on the trip to the airport we save 25$ just to book a taxi by one of the outside agents instead of going with the hotel service. Have fun - it's easy in Cancun Read more
"Stort opersonligt komplex med hög standard"
Superfint hotell, finfin pool, härlig strand nedanför (med ganska hård sjö så det var alltid rödflaggat av badvakten.) Vi åt frukost och lunch varje dag på restaurangen vid poolen, supergod mat och trevlig personal. Övriga hotellpersonalen var dock inte lika trevliga, smått arroganta och korta i tonen. Dessutom hade vi en gnagande känsla av att vara […] outsiders. Gästerna var till 99% amerikaner, återkommande sådana, eftersom rummen delvis är andelslägenheter. Read more
"Hotel Sands & Spa - ótima localização"
O hotel é muito bom, os quartos são espaçosos, o único problema são as cadeiras na praia e na piscina, todo dia era um estress para conseguir cadeiras para se sentar e as pessoas andavam com as cadeiras debaixo do braço. Outra surpresa que tivemos foi ter que mudar de quarto depois de 1 semana de estadia e culparam a Hoteis.com de não terem nos informado […] da necessidade de mudar de quarto. Read more
"ótimo Hotel"
Hotel nota 10. ótimo.
This guest did not leave a comment.
This guest did not leave a comment.
"Great beach resort"
The hotel has a great view over the sea and has a large and nice swimming pool. You have directly access from the hotel to a beautiful beach with wonderful blue water. Waves can be a bit high sometimes but there are beach guards which keep you safe. There is a waiter going around at the beach taking orders. Rooms clean and beds comfortable. Internet […] free of charge. Will recommend this hotel if you are looking for a beach vacation. Read more
"FABULOZO"
ESTE HOTEL ES DIVINO LAS HABITACIONES SON ENORMES Y ADEMAS DE ESO EL AREA ES PERFECTA PARA GENTE QUE VIAJA CON FAMILIA MUY BUENO PORQUE TIENE DOS HABITACIONES SALA COMEDOR. ADEMAS DE ESO TAMBIEN TIENE LA POSIBILIDAD QUE SI VAS A CUALQUIERA DE LOS HOTELES ROYAL QUE EN EL AREA HAY 5 DE ELLOS PUEDES ESTAR AHI PASAR EL DIA CONSUMIR CAMBIAR TOALLAS ETC. […] HAY UNO POR EJEMPLE EN PLAYA DEL CARMEN ASI QUE SI QUIERES PASAR UN DIA EN PLAYA DEL CARMEN (QUE SE LOS RECOMIENDO) TIENES UN HOTEL DONDE QUEDARTE ALLA Y PASAR TU DIA SABROZO Read more
"la mejor alternativa."
Realmente un buen lugar para quedarse en Cancún, la habitación cuenta con un balcón con vistas espectaculares.. Me encantó el mini super que tiene el Hotel, se pueden alquilar también pelis, comprar flores... y el Spa, de lo mejor!!!! todo muy bien. Hotel totalmente recomendado!!! Lo unico que tal vez puede resultar un poco cansado es que hay mucho […] personal intentado vender tiempo compartido. Read more
This guest did not leave a comment.
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