The Royal Sands & Spa All Inclusive - Cancun

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

It was a beautiful experience and one of the best vacations I had in recent years.

Genuine Hotels.com guest review

Enjoyed a nice Relaxing stay.

Genuine Hotels.com guest review

Beach was great as were the pools, but no hot tub on premises. Food options were good and Captain's Cove was very good and accommodating. They do move you if not a time share; this can be disconcerting and differential treatment was observed at times. Overall a very good experience.

Genuine Expedia guest review

The bad: - When we first arrived to check-in, we discovered that we got a room on the first floor in front of the pool. When we asked for a different room, the receptionist checked for options and chatted with his colleagues in Spanish, then told us that there were no other rooms available. Luckily my wife speaks fluent Spanish - it seems that he found […] better rooms but didn't want to tell us since he claimed that we "weren't nice". When we told him that we understood everything he was saying - he magically came up with a better room... - Since we stayed over the weekend we had to change rooms on Saturday. The change itself went smoothly but it was annoying to wait in the room in the middle of the day. - The hotel DOESN'T have a wired high speed Internet option, as opposed to the description. The good: - The resort itself is not bad, the rooms and public areas were clean, most of the employees where quite nice especially the waiters in the La Veranda (Alejandro was our favorite - very kind and friendly, well done!) - We tried the "Hacienda Sisal" restaurant and we both liked it. Lessons that we learned here: 1. If your vacation includes a weekend - don't go to a resort... or at least make sure you won't have to switch rooms in the middle of your stay. 2. One rude receptionist can really put a damper on your vacation... If you happen to deal with one during check-in, don't let him ruin your day - simply ask for someone else. Read more

Genuine Hotels.com guest review

My husband and I were in Cancun from Feb. 1-8 and loved the hotel!!! We got a killer deal on Expedia that was all inclusive. The food was amazing both on the property itself and also at Captain's Cove which is off the property. At the hotel's main restaurant, they encouraged you to eat off the buffet but would get you the menu if requested. Most of […] the time we ate from the buffet because there were so many good choices...health and not so healthy but delicious. Drinks were also included and we were happy with the choices of labels. We arranged a trip to Isla Mujeres and to Chichen Itza through the Thomas Moore desk at the hotel. Both were amazing. The only disappointment was that there was a lot of wave action in front of the hotel. This was of course out of their control! There were life guards posted so that was reassuring. One more note about the food at Captain's Cove. Order the grilled Grouper! If was amazing. Sit next to the railing so you can see the salt water crocs that visit. Beautiful sunsets from there also. All in all...we love the beautiful resort, the wonderful food, and the very friendly and accommodating staff. Read more

Genuine Expedia guest review

I'd recommend this hotel for patient people who will not stay on Saturday. It have great clean beach with fine white sand and awesome waives. Food is really delicious. WiFi is everywhere, even on the beach but it is very slow and acceptable only for basic web browsing (forget about youtube, gaming, and skype with video). The hotel is really great, but […] have at least two pretty illogical things which really irritated me. First is, of course, the Saturday rooms swaps. You have to pack all your luggage until 11am and wait inside your room for bellboy till 12am. Since 11 am your keys are locked, so you can only exit your room. Internet access is also locked since 11 am, even if you are going to stay one more week. Around noon you move to another room. In the SAME time you see that people from your new room are moving to another room too. So you have to wait until ~2 pm to have fresh bedding/towels/cleaning. Minibar will be changed around 4 pm and shampoos/gels will be changed around 5 pm. Nice, huh? The whole Saturday rest is ruined. Second thing is the access to all services. On check in you will get all inclusive bracelet (which scratches skin) and room keys. The room keys are smart and contains all information about you inside: room number, all inclusive status, everything. BUT on each service request you must show you bracelet, say LONG room number, your name, leave tips and sign receipt with total 0 USD because it's all inclusive.And you HAVE TO link credit card to your keys. Read more

Genuine Expedia guest review

The hotel is immaculate, the only negative thing is that we were on an all inclusive and most of the guests are members, so at times we felt just slightly inferior than the guests that come year after year.

Genuine Expedia guest review

This is our 5th return to the sands.We purchased our first all inclusive package to the sands due to no availablity with time share exchange.Same staff as the past 5 years. Knowing the same waiters, we tiped them daily(as they deserved, very hard working).We had great service the entire trip.Tipping up front, does help.When you book, they say tips are […] included, but not to our standards as to how hard they work. Grreat fun and activites for couples and families.Would not recommend to singles. Very,very clean from the pool, dinning areas to your room. ;( not so happy with the change of food options due to all inclusive package.Surcharges on some foods and drinks.The buffet and pool bar menu the same food all week for lunch.Could'nt order off lunch menu due to all inclusive unless you wanted to pay for more food you already paid for, During happy hour, not for us all inclusives. 30% off only on beer.If you don't like the 2 beers on tap, which my husband didn't you have to pay. Read more

Genuine Expedia guest review

GOD FOR RESTING, NOT MANY ACTIVITIES, FOOD GOD BUT NOT INOFF, NO ACTIVITIES SATURDAY, SOME TIMES BORING

Genuine Expedia guest review

The room was bright and airy. However they are not sound proof. Because of the way they are designed you hear when people walk up and down the hall ways. Room service took 45minutes each time and never had what was ordered. The rooms were not stocked with drinks, coffee or tea and we had to request for them. We did not receive information about hotel […] and had to seek out, food, beaches, and spa. All were nice when we found them. The spa is extra even for hot tub and sauna. We had to move rooms because this is a Saturday to Saturday rental and we stayed until Monday Read more

Genuine Expedia guest review

We arrived at the hotel at 11:00 a.m. We were allowed to check in even though check in time is 4:00. The person checking us in told us we would be in one room for two nights and then be moved to another. I asked if the other room was available to start with so we didn't have to change rooms. Surprisingly, the room was available and there was no room […] switching. The all inclusive was fantastic! My husband and I especially liked the food at Con Quistador! The Veranda offered a very nice breakfast and lunch buffet as well. Captain's Cove had excellent seafood. Every employee that we came into contact with was friendly and helpful! We can't wait go back! Read more

Genuine Expedia guest review

the staff at this hotel was great very friendly,helpful.the food was great.decent choices for restaurants,but would be nice to have outdoor bar area after 6 pm.

Genuine Expedia guest review

Staff very friendly and helpful. Fernando and Rob are the best! Rooms were cleaned on a timely basis and pool and beach area kept very clean. Food was ok for the most part but I think there could be improvement on evening dinners.

Genuine Expedia guest review

We stayed in a two bedroom suite with 2 adults and 4 children. The size of the suite was perfect with plenty of room for all of us. We enjoyed the swimming pool with the swim up bar and the lounge chairs along the pool and beach were very nice as well. The service was great and the wait staff was very polite and helpful. The hotel was very clean and […] well kept. The all inclusive was a nice feature for a family, the kids could order whatever they wanted and we didn't have to worry about what they were ordering and what it cost. Read more

Genuine Expedia guest review

Great vacation resort. We purchased the all-inclusive package that was perfect. We were able to visit sister resorts at no additional fee. The shuttle took us directly to the sister resort we chose to visit. Hacienda Sisal had great food. The food at the Royal Sands and Spa pool side was great. Buffet was ok. They were slow to replenish food on the […] buffet. You had the option of having your food prepared at grill in the restaurant. Each night was a different theme. We opted to eat elsewhere during the "Oriental" night buffet. Thomas Moore, in-house excursion, travel agency were very helpful. They set up all of the excursions and tours for us. Employees were very courteous and the service was superb. Tips are greatly appreciated by the employees. They work very hard and are deserving of an extra american dollar. We will definitely stay at the Royal Sands and Day Spa on a return trip to Cancun. Read more

Genuine Expedia guest review

We have a good time there. The staff there are very friendly and the service is very good.

Genuine Expedia guest review

Great ocean view, great all-inclusive package and fantastic service!!

Genuine Expedia guest review

We had an awesome view off the balcony and out the door. Only complaint was that we were with a wheelchair and it was a long way to get to the beach or pool. The staff was very attentive to our everyneed. Loved it.

Genuine Expedia guest review

The hotel/resort was beautiful and exceptionally well maintained. The staff was extremely professional and polite at all times in all areas. The grounds were beautiful as was the beach. The food was very good although repetitive for breakfast and lunch. Our only real complaint was the bedding. The Murphy twin beds were as hard as bricks. The king bed […] had a plastic mattress cover that was like one would use on a toddler's bed. The pillows were also poor quality. The wi-fi was troublesome in that you had to constantly log back in. Read more

Genuine Expedia guest review

This was our fourth stay at the Royal Sands. The staff is wonderful, and the rooms are spacious. The pools and beach are fabulous. Lunch each day by the pool at the Char Hut was a highlight of the trip. The RS is located right next to the Kukulcan Mall, and you can easily jump on the bus to head downtown, to the market or La Isla Mall. The grocery store […] inside the hotel is very convenient, and we used the gym or tennis courts everyday. Our teenagers had a great time! The weather in Cancun is pretty much a slam dunk. It rained twice while we were there, each time for less than 20 minutes. I wish the RS was not going all inclusive. Not sure if we can afford to go back which makes us sad. Read more

Genuine Expedia guest review

Satisfied with the place and stay. We had a suite which is huge. The fitted sheet was old and had many tinny knotts on it. Other than that, we are very satisfied with the place and all inclusive packge.

Genuine Expedia guest review

Royal Sands was great. My wife and I did the all-inclusive. Waiter staff is a bit short handed, so take a bunch of dollars and tip a buck a drink. You will not be ignored. Most people do not tip, and while they are not ignored, a fresh drink doesn't arrive without asking for them. Even at an (mostly) all-inclusive place, tips are what the wait staff […] lives on. You will feel pressured to tip, but it is certainly appreciated. It is a very family-oriented place, and there were a lot of kids. I liked that a lot more than a bunch of loud college kids doing shots and being rowdy. We have two grown children, so I like the "family" noise. The grounds are perfectly clean and the room was nice. I did not know that they sold memberships, and we were approached about that. I politely told the staff that I had zero interest. They dropped the subject, and didn't even offer a brochure or a free golf outing to sit through a sales pitch. That too was nice. Overall a very excellent experience. Read more

Genuine Expedia guest review

Please know that there are two different options to this hotel - all inclusive and European plan. If you aren't planning to drink a lot, you will save a lot of money by going with the European plan. We took two children, and went with the European plan, and we shopped for food to keep in our full kitchen in our room. The Market at the hotel has all […] that you will need, and is inexpensive. We also left the resort a couple times, and ate at Jimmy Buffet's Margaritaville a few blocks away, which has DELICIOUS food. The staff at the hotel are extremely friendly, and will go so far to make your stay a great one. I would highly recommend this hotel, and if we go back to Cancun, we will definitely stay here again. Read more

Genuine Expedia guest review

First, the good things: the staff for the most part are extremely nice (the front desk check-in clerk however was rude); clean rooms; good location, close to Kukulcan and La Isla plazas. But here's the deal-breaker, at least for me: if your trip spans a Saturday, you have to move to a new room. This is NOT repeat NOT a hotel. Royal properties are time-shares. […] Their own literature says they are not a hotel, they are a resort, and a resort only for the owner/members, not the guests. If you book a stay here, you are a guest, and preference is given to the member/owners. It's like someone else owns a condo, and all you are is someone renting the owner's condo for a couple days or week, and you have no standing at all. On the Saturday thing - time-shares run from Saturday thru Saturday, and if you are a guest (not owner) who booked a stay here, like we were, you cannot beg, plead, argue or otherwise move the check-in clerk to change that. So, not knowing this ahead of time, we booked a stay from Sun 12/23 thru Sun 12/30. On Sat 12/29, the last full day of our vacation, we had to move to a new room, wasting half of that day, even though we stayed in that new room for only 1 night before checking out. If this is not a problem, maybe RS is for you. Like I said, the staff were great. I've seen in other reviews that RS is now only offering all-inclusive plans to guests, which we weren't subject to b/c we booked so early. One other nit - I hated the bedding, it felt synthetic and cheap. Read more

Genuine Expedia guest review

The Best !! We have stayed at the Sands before this , and now that it was a( all-inclusive )for us this was a dream come true !. This was one of the best vacations we have ever had in Mexico, the food was excellent and the hospitality was second to none. We will be going back !!!!!!!!

Genuine Expedia guest review

The Royal Sands & Spa was a great hotel. The upkeep is fantastic. The staff were friendly. My negatives about the hotel were about the policies. There is a market in the complex in which you couldn't charge any items to your room. The hotel forces you to open up a "line of credit" for items bought within the hotel. You couldn't pay for any items or […] services other than with this line of credit. I had stayed at the hotel in an all-inclusive pkg and the disappointing part is that you always had to tip the staff because not everyone was all-inclusive. This meant that you are always had to bring cash with you. The food was fair. Read more

Genuine Expedia guest review

We would gladly return to Royal Sands - overall quality of this hotel is high and its staff is amazing! They all made our vacatoion truly memorable.

Genuine Expedia guest review

Spent a week at the Royal Sands over Thanksgiving with the family. One BR suite had a king in the sleeping area, good sized bathroom and changing area with closet and safe, and huge kitchen and living room with two twin day beds which fold down from the entertainment center on either side of the TV. The room was well appointed, spotless, well decorated […] and of the quality you would expect from a 4-star hotel in the US. The balcony spans the entire room (LR and BR) and was perfect. We were in the "phase II" building. The staff is amazing at this hotel! They all go out of their way to serve you with everything you desire. One point - the all-inclusive includes tips, but please tip your maids, waiters, cabana service, etc. If you sit and drink by the pool all afternoon, would it really kill you to throw them a few bucks? The food was fresh and delicious. I heard some people in other reviews complain about portion size...my entire family thought it was generous. Also, it's ALL INCLUSIVE so if you are still hungry, ORDER MORE. Simple as that. Appetizers (ceviche, guac, etc.) were great, and the Mexican entrees and steks/seafood were good too. The all inclusive includes multiple restaurants on-site and off, so check them all out. Captain's Cove and Hacienda Sisal were the best. The All Inclusive also includes a bunch of different liquors, up to kind of "mid-shelf." There are about 8 tequilas, 8 vodkas, and 12 whiskeys on the menu for no surcharge. Enjoy! Read more

Genuine Expedia guest review

Everything was good. I realy can't find things to complain. Good as much I consider come again,

Genuine Expedia guest review

Awesome service, awesome resort and loved every minute we were there!

Genuine Expedia guest review

Hotel is spotless, everyone goes out of their way to make your stay special

Genuine Expedia guest review

Service was great, lots of places to eat. Shuttles to take. We did the all inclusive...food and drink never stopped coming and there were plenty of options to choose from.

Genuine Hotels.com guest review

I love this place....Staff very helpful.....

Genuine Hotels.com guest review

We had a terrific stay at the Royal Sands. Everyone was so nice and accomidating! We would definately go back!

Genuine Expedia guest review

Very convince because there are many restaurants and shops near hotel.

Genuine Expedia guest review

The hotel has a small grocery store. We bought breakfast items and used the kitchen in the suite to make our own breakfast.

Genuine Expedia guest review

this place is great, to bad going all inclusive, peolpe there are wonderful, victor out front is the best, the onsite food is great and the store is great for snacks or anything else

Genuine Expedia guest review

The hotel was good,I down graded due to the floors being all tiled, and they were cold. They could have used more rugs to make it more comfortable.

Genuine Expedia guest review

This hotel was very beautiful have sea view and lagoon view everyone was very friendly and nice the service was excellent. Staff was very efficient and all of them very well trained I must say I would not hesitate to recommend this resort at all very family friendly resort.

Genuine Hotels.com guest review

It was ok.. Front desk was not friendly. We were suppose to have some one to help us at all time and I never even saw the guy in the 5 days I was there

Genuine Expedia guest review

The hotel is vey nice & clean. It is well maintained. The staffs are very courteous & helpful. The best time to stay there because it is not too crowded, thus service is fast. Good location.

Genuine Expedia guest review

We initially weren't happy to find out that we didn't follow the fine print restrictions and weren't going to get the all inclusive deal. It ended up working out for the best as we were able to enjoy a variety of restaurants downtown - which was only a short bus ride from the resort ($1 each way and even cheaper if you are carrying pesos#. The in-house […] supermarket and bakery was extremely convenient as they carried a little bit of everything for cheap. The activities throughout the day were great and there was always something to do for those who can't just lay out by the pool - beach and pool volleyball, tennis, morning water aerobics, painting crafts, etc. The gym was not included although it was available at some rediculous rate per day or for the week #approx $20/day) In regards to the amenities, the room was ok we didn't get a villa. The A/C worked well even though it was loud so that was most important considering how muggy it was outside - all day and night. We also recommend booking an excursion through the in-house travel agent - not to be confused with your consierge which wasn't much help. We went with Selvetica via the recommendations of friends we met at the resort and it was perhaps the highlight of the trip - ziplining, off-roading, swimming, & obstacle ropes course. Overall, we must say it was well worth the money and we would gladly come back. Read more

Genuine Expedia guest review

The resort, location of the resort, the beach at the resort and the facilities are excellent. In particular, the view behind the hotel (facing the beach) is the most beautiful of all the resorts we have seen in the Cancun Hotel Zone area - they have multiple swimming pools, arranged as layers, facing the beach. They have activities for the kids, tennis […] courts, free bikes, etc. Each of the units in like a one bedroom condo, fully furnished with great attention to detail. Except the heat/moisture outside outside the hotel), overall it is a great experience. Make sure to be careful of the pressure from the time-sharing marketing at the resort (and outside), if you are not interested in time-sharing. Read more

Genuine Expedia guest review

We arrived later in the evening from a long day of travel and found the front desk to be very helpful and speaking English. Our room had a searate bedroom with a large living room with two Murphy beds for our two kids and incredible views of the water from our 5th floor balcony, which was very large. We will certainly come back to Royal Sands again […] for another stay! Lots of hotel amenities and the largest pool (2 pool bars) in a place that we have stayed at. Kids were excited once they saw the pool and the beautiful water. Read more

Genuine Hotels.com guest review

4 star hotel, good for families, not recommended for all-inclusive. Food is ok

Genuine Expedia guest review

Only booked for one night. Nice hotel, reasonable price!

Genuine Hotels.com guest review

We went to this timeshare resort with friends who are owners-we are not. Our villas were exactly the same. The service was very good at every level and aspect. We used the free bikes, the towels, and the free activities. It was great!

Genuine Expedia guest review

Scuba center AquaWorld is a taxiride ($9-10) both directions or try the bus for$1 or so. Scuba gear is a problem to transport on the bus, they may not stop. Diving the Museum is expensive ($125 pp) but the dive boat is great; they charge for rental of gear whether you use it or not and do offer valet diving services. Maybe leave the BC and reg. at home....Bring […] a shorty wet suit instead. The water had strong currrents and we did not see a really great reef on the second tank dive. Will try other dives this week. Tips are openly solicited. The condo is huge, well planned and ours faced the very beautiful beach area. We also enjoyed the Olympic size pool although they need to keep the kids out of the well marked lap pool and prevent reserving of lounges for hours by simply draping a towel. With all the personnel and security, I don't see why enforcing their own rules is so hard to do. After all, they call you sternly if you leave money or credit cards out and the maid reports you. All personnel is friendly and ever present. Your personal concierge is helpful. We actually stayed a timeshare week and had to check in one day early due to flights being full on the HUGE Saturday to Saturday timeshare business. The condo was very helpful with the change of rooms. Tips are so very very welcome. Read more

Genuine Expedia guest review