"Great service.. Room service food hit or miss."
El conquistador was closed the entire time. Overall nice resort.Genuine Expedia guest review
"Our first Cancue trip"
I did some research before the trip and decided to go with The Royal Sands. I am very satisfied with the location of the hotel. The beach is beautiful, lots of waves and has tons of shaded area to rest and enjoy the view. Swimming pools are big and heated at night. They have shuttle bus to take you to other Royal resorts and restaurants (Captain's Cove […] is excellent). We enjoyed the all inclusive food/drinks and their service is excellent. We also decided to go swim with the dolphins ($99) per person and it was worth the trip. Overall, it was a nice and relaxed vacation and not crowded around this time of the year. Read moreGenuine Hotels.com guest review
"Beautiful place, amazing staff!"
This hotel was clean, food was good, and the staff was excellent! I have stayed at many all inclusives that do not except tips but this one does. It is also a time share hotel and you have to sigh receipts after every meal that are zeroed out. The first time we got one we we thinking "what is this?! Are we being charged?" But you don't, they just keep […] track of what you eat and drink for some reason. They don't take money at the resort. You have to provide a credit card or cash at check in and upon check out you will pay the tab at check out. Read moreGenuine Expedia guest review
"Stunning and perfect"
We live in Southern Mexico so we met up with my daughter and her family at Royal Sands. It was stunningly beautiful. Comfortable. ON a gorgeous beach. The staff was friendly and bent over backwards to help with anything at all. The food was plentiful and excellent. No complaints. Not one.Genuine Expedia guest review
Friendly staff, best food ever, right on the beach.Genuine Expedia guest review
"Such a GREAT experience!"
We went to this hotel for our honeymoon, first time that we ever been to cancun and all we have to say is that we made the right decision. I am very picky witth customer service since this is what I do for a living, but every one in this fatility was so nice and helpful. Our first day there we were offered a person to guide us and show us around. We […] got all inclusive and everything was great! The food was awesome, the pool bar was great and even our room service. We also booked our tours here in the same place. The rooms were always clean and proberly installed. What I loved about this hotel is that we were looking for a place that was fun but not too crazy, and of course relaxing, all the views are either pool side or beach, we got pool but you still get a beach view and it was so close! Loved it! Read moreGenuine Expedia guest review
"Great first time trip to Cancun"
What a great trip, just too short. The resort was awesome. All the facilities, the pools, the landscaping & grounds and especially the beach were super. All the staff made you feel welcome and their pleasure to assist you and went out of their way to try and make sure you fully enjoyed your stay in an effort to make you want to come back. The food in […] the restaurants and grills was very good and I can't say enough about the view of the beautiful beach and ocean. The other plus was we got to experience the release of some 500 baby sea turtles back into the ocean one evening as part of the resorts efforts to help improve their endangered status. A thoroughly enjoyable trip and would definitely come back. Read moreGenuine Expedia guest review
"On the beach nice view good location"
Good time relax and fun Convienance to every where good resort planner to assist tourist for different trip programs Fine restaurantsGenuine Expedia guest review
Awesome staff, great food, great drinks, and super clean.Genuine Expedia guest review
"What a disappointment"
Besides from the size of the room, there really isn't much to say about this resort, except that how it received 4 stars rating is beyond me. They have 2 restaurants on site, otherwise you have to take shuttle which runs every hour, so most likely you will have to take a taxi. There is one bar within the hotel, and it closes at 11PM. There is no entertainment […] in the hotel, unlike other resorts that I said before where they would have nightly show/entertainment of some sort. Its not kid friendly. For some reason, its not female friendly either..the waiters completely ignore whenever my wife or other female within out group orders or asks for anything. They are rude and unattentive to say the least. I can go on and on but what is the point. My recommendation is don't go here, don't waste your money, and definitely don't believe the hype, because there is no hype. Read moreGenuine Expedia guest review
"Beautiful but Would choose diff resort next time"
The location and views at Royal Sands were absolutely beautiful. Overall the trip was fantastic, however, I wouldn't stay here again. With it being a family friendly resort, nothing really stayed open past 9 pm. Upon arrival we were shown our room by a staff member who said he'd come back in the morning to give us a tour. When he arrived the next morning […] he just gave pitch to come to a timeshare presentation. Children were allowed in the spa which was kind of irritating. We were forced to switch rooms halfway through our stay and were told our new room was ready early. When we arrived the room was filthy as if the prior guests had left 5 minites before. We ate breakfast, came back and it was still dirty. It would be worth it to spend a little extra and stay somewhere a bit more upscale. Read moreGenuine Expedia guest review
I have been to mexico many times this was by far the best vacation we had! Nice clean rooms, beautiful pools, nicest beach area ever been to, and we loved the all inclusive! We found the food to be very good and a good variety. The staff was very good. There is a mall in walking distance that we visited. We also took the shuttle to a few off site restaurants […] that were off site and part of all inclusive and that was a very easy experience! I would say this resort definitely deserves a 9 out of 10! We have a timeshare with the grand mayan and this was overall a much better experience! Wish we would never have got the timeshare because we have found booking places like this on expedia to be more cost efficient. Overall we would definitely cone back here we had a one room suite which was nice and spacious, very confortable furniture inside and outside on the very large balcony. Read moreGenuine Expedia guest review
Great hotel, clean, staff are wonderful. Will definately be back again very soon :)Genuine Expedia guest review
"Beautiful hotel with the best views"
The hotel thinks of everything for you. You don't even have to leave the resort if you don't want to. Beautiful!!Genuine Expedia guest review
"Nice room open sea windows"
Love it and will come back for more Everyone working there very active and happy to work everywhere you go.Genuine Expedia guest review
"Beautiful ocean view"
The first thing I have to say is it's this Saturday to Saturday resort so if you show up before or after Saturday they will make you move rooms which is a huge inconvenience to me because until I'm unpacked I can't really settle in. When they gave us our new room we walk into a room that was dirty the bed was still unmade there was trash in the garbage […] so I was even more upset at this point. There was a couple in the elevator that was complaining about the same issue. However the room they moved us to have the most amazing view of any Cancun resort that I have been to yet and we try to go once a year. Pool area did not have much action although there were two pools to choose from I've definitely had better pools at resorts. Read moreGenuine Expedia guest review
"Great hotel at the beach"
I love the hotel, but I was very disappointed when I realized that I was stolen in the room. In my last day at the hotel I missed a new blouse. More than one person have access to your room, so it is difficult to blame someone. My friend forgot her cellphone at the table in the restaurant and it disappeared. So unfortunately I can't trust the hotel […] employees, and next time for sure I'll try a different hotel. I know the hotel has no responsibility in value materials, but is impossible to put all your belongings, inclusive your clothes in the safe!! Read moreGenuine Expedia guest review
We had the all inclusive package for our stay and it was great! Our room had an amazing view of the pool and the beautiful ocean. And honestly I think the royal sands was at the best location on the hotel strip, all of the other hotels didn't look as inviting. My only complain was when calling to book a dinner reservation I was transferred 5 times. […] Other than that my husband and I had an amazing time and would definitely stay there again. Read moreGenuine Expedia guest review
"Amazing resort experience"
We booked this vacation almost blindly. We are 5 adults and we had very limited number of options for a large enough unit to accommodate all of us, so we called Expedia and they found this place for us and we took it because of lack of options. We were very nervous and did not know what to expect. To our surprise, we found the view breath taking when […] we arrived at the hotel. The staff were beyond courteous and nice, the restaurants had wonderful food with a lot of variety and our 2 bedroom suite was more comfortable than our home. We enjoyed every aspect of this resort and highly recommend it to everyone. Read moreGenuine Expedia guest review
We stayed last year in this resort and decided to stay this year again, glad that we made the right decision, everything was good as expected. Enjoyed the beach and Swimming pool with great variety of food .Genuine Expedia guest review
the hotel overall it's good, very good location ,it's comfortable and clean, but my room was the air condition system was too noisy during night time.. in the day time only one restaurant was available .Genuine Expedia guest review
when I booked with expedia I booked all-inclusive stay.well it was not all-inclusive,many of the meals had surcharges.this place is a time share which is run differently than a hotel.the only thing done in the rooms were making of bed and moping floor.thats it.your room is not tidy up for you.everything is a mess.when I go on vacation I like to be pampered.in […] all fairness to royal sands there grounds were beautiful and waiters were excellent.my disappointment is with expedia not sands. Read moreGenuine Expedia guest review
"A couple of complaints"
Overall, we had a good time. the facilities are nice and most of the staff is friendly. But service is VERY SLOW! it takes a lot of time to order a drink, or food, or book an activity. They take their time doing anything and you spend a LOT of time waiting for things... And don't you dare try to ask a quick question, they will rudely tell you to wait! Also, […] don't waste your time with the pictures they take for you while you are at the pool or ocean. They took around 46 pics of us and wanted $655 (USD) to burn them on a CS for us. what a rip off!! that shouldn't be more than $80. We paid $80 for 83 pics when we went to swim with the dolphins. We decided to pay more and go to a higher end hotel next time, but if this fits your budget, it's not bad. Read moreGenuine Expedia guest review
"Great Hotel with beautiful ocean view"
Great staff with exceptional customer service. There are numerous restaurants to choose from with good food quality and scrumptious dishes.Genuine Expedia guest review
Nice and clean amenities but hotel staff gave conflicting information more than once.Genuine Expedia guest review
"Very nice. Excellent"
All staff are very nice, very cleAn. We just love the Hotel is wonderfulGenuine Expedia guest review
"Excellent, clean facilities and room."
Our first time in Cancun. The city, beach, ocean, hotel and staff were first rate. I would definitely recommend the Royal Sands to anyone. Can't wait to go back!Genuine Expedia guest review
"Very friendly staff, food was great"
The hotel was really nice, close to airport and walking distance to shopping malls. The restaurant La veranda had an extensive selection of food. They have two pools that have bars where u can order ur favorite caribbean drink or beer.Genuine Expedia guest review
"Hotel and Staff"
The staff at the hotel, beach, restaurant, bars, pool area, maid service, etc., were excellent, courteous, happy, friendly, patient, informative, we can't express how happy we were during our stay at the Royal Sands Hotel.Genuine Expedia guest review
"One of the worst"
Room - Soaps, lotions, mini-bar not stocked properly. Linens not changed daily. Limited towels in room. Pool bars did not have music to enjoy. Pool bartenders were great. Fun to talk with. Check out was a joke. I asked for our bill to be explained to me and got attitude from the girl behind the desk (Erica). She acted like I was stupid and was very […] short. She did respond apologetic about our unenjoyable stay, not did she offer to cut off our wrist band. Read moreGenuine Expedia guest review
Rooms were clean. View was as advertised. Staff was friendly and very helpful. Food was ok.Genuine Expedia guest review
"Beautiful Beach and Fantastic Staff Service!!!"
I never been to Mexico before and I am in love! If you are a beach person--this is the place to be! The water was blue like in the pictures! The staff was so helpful! Definitely worth every penny and I would also get the all-inclusive option because it includes restaurants near by! I was signed up for a Dolphin swim and ride but didn't even go because […] I didn't want to leave the beach. We had one partly cloudy day from August 9 to August 13. The weather was perfect. I felt super safe! There are two malls right next door. Next time, I am staying for much longer! Read moreGenuine Expedia guest review
"A huge hotel, beach, sea, friendly staff"
Sea on one side and lagoon on the other - nice views notwithstanding the room you get. Friendly staff. Everybody speaks very good English.Genuine Expedia guest review
"Very enjoyable stay!!"
Everything was impeccable! Staff was very helpful and friendly..can't wait to go back.:)Genuine Expedia guest review
Overall the Resort was okay. The hotel has beautiful view from any location and amazing pools with swim up bars. However, the swim up bars close at like 6 or 7 pm. All the “restaurants” listed are actually not all on the resort. You have to take a shuttle (which is free to get there) and you have to schedule your shuttle, it’s on a first come first […] served basis up to 35 people per shuttle. The shuttle times are every hour I believe. You must also either find your own way back to the hotel or wait for the next shuttle to come by and hope there is enough room. The sideline bar and grille - is not actually a grille- they give you a menu from the Veranda which is the main restaurant on the resort. The only item they have is sushi or popcorn. Adding additional restaurants would greatly benefit the resort. Read moreGenuine Expedia guest review
Have been doing an annual girls vacation for years and this is the first resort all of us were ready to Rebook for next year. Everyone and everything was absolutely heavenly including all the food.Genuine Expedia guest review
"Perfect location and every room has a beach view"
With this being our first time at an all-inclusive resort, we were pleasantly surprised. The hotel service and amenities were exceptional!Genuine Expedia guest review
Went for our Honeymoon and everything about the trip was perfect. The facility,staff,food and everything else was wonderful!Genuine Expedia guest review
We had a group of 8 adults and let's say none of us had any complaints it is a fabulous resort with amazing staff, food, drinks and plenty of activities for everyone would recommend this resort to anyone and everyone a must to stay at if traveling to cancun!!Genuine Expedia guest review
"Not truly all inclusive"
disappointed with hotel, wouldve switched if they let me but they wouldnt refund, prepaid. room was small and outdated, bathroom was typical motel type, not resort type, tub/shower curtain just like home. beds ok, housekeeping was good rooms were clean, just not what im used to or expected. worst part was that the 'all inclusive' which i like for the […] convenience of not having to worry about food/leaving, etc, is that there is only one restaurant, and a small pool bar during day. the other restaurants are at their sister hotels in cancun and you have to shuttle there is yu want to eat somehwere other than the one restaurant. two pools, regular one with a kiddie pool attached, and other is infiniti pool, which is really nice. beach was gorgeous, sand/water beautiful so location is good. did not care for the time wasting pretend im your concierge gig when really they just wanted to give you a time share presentation and you could only get the discount on activities if you sat through 90 minute presentation which i didnt do. beach was tough to get unmbrella seat if you werent there early, they say no holding of chairs with towels and after 60 min personal will be taken to desk to allow opening of chair space, but that was never enforced so while youre baking in sun the unbrellas arent even in use. experience turned out to be satisfactory because staff was great, beyond friendly and attentive and polite and fun Read moreGenuine Expedia guest review
Very clean, beautiful setting, views...easy transport to and fro airport, good foodGenuine Expedia guest review
"Surprising Find in Cancun"
I am very demanding and critical of hotels. This hotel was surprising. The room was spacious, and well maintained. The staff was helpful. They did not try to sell me a time share. A bonus was the food. It was very good. The plan meal plan allowed you to go to other restaurants related to the hotel. Thus, you get a nice variety of good food. Further, […] the plan included alcoholic drinks. The hotel used good quality alcoholic beverages. And it is right on the beach. Great for families. The children can order whatever food or drinks they want. Read moreGenuine Expedia guest review
"Nice All Inclusive Hotel"
The hotel property is beautiful and in a great location in the hotel district. The all inclusive package was nice as there are quite restaurants available off the property, in several stand-alone restaurants and in other Royal properties. We enjoyed seeing the other Royal properties but like the Sands the best. Take advantage of the access to sailboats […] across the street at the lagoon. Read moreGenuine Expedia guest review
Very nice experience. Pool was excellent, staff friendly, great drinks , great views, rooms could be a little nicer, but not bad overall, some of the food could be better, but we did enjoy captains cove restaurant and some of the appetizers available at the other locations.Genuine Expedia guest review
very clean and well maintained property and the staff was great. Two huge swimming pools plus the lap pool. The lap pool was one of the things that attracted us to this hotel and it was great! The pool in Phase II seemed to be the quieter of the two as there were less kids on that side so we enjoyed that pool more.Genuine Expedia guest review
Great for families, very spacious living area and rooms. All inclusive food was great! The best all inclusive experience we have had out of the 12 times we have been to Mexico. The view was incredible. Great for families, quiet, safe, and relaxing. We hope to return soon. When visiting the restaurant La Veranda, ask for Fher, he provided great and happy […] service each time we went. Read moreGenuine Expedia guest review
"Required to change rooms"
We checked in on Friday and during check in we were told we needed to change rooms the next day. I heard another guest next to me being told the same thing. It required me waking my teenagers up, packing, leaving our luggage with the bell boy until they could ready another room. This is insanity. We were told it had to do with the hotel having time […] shares. This needed to be disclosed before I booked because for me this would have been a deal breaker. The beach was nice but if you have small children the surf is a bit strong. Facilities were all nice and clean. The restaurant was nice, food was decent, but wait staff a bit slow but all very friendly. Their friendliness made up for any problem with their speed. The concierges are all trying to sell you time shares. Im on vacation so please let me relax. I would would not recommend this hotel because of the time share issue. Read moreGenuine Expedia guest review
Response by The Royal Sands & Spa All Inclusive Dear guest, Thank you for taking time to post about our resort. We always strive to provide the highest satisfaction levels available and we regret didn't achieve this goal with you. Our resort is a mixed use resort and does lend itself to a few challenges, however: we are taking notice of this comments and already working with your inventory and guest services department in order to find a way to avoid moving you from one villa to another whenever it's possible. As an important part of our company, our goal is to ensure that you are given the highest level of personalized service so your time with us is seamless and memorable. Resort's concierges are trained to provide the aforementioned service and anything below this level is not what we adhere to and we are truly sorry for the experience you had. Rest assured we will follow up with this matter and action will be taken to ensure this does not occur again. We hope you have enjoyed the rest of your vacation in Mexican Caribbean. Warm Regards
"Perfect family vacation"
We visited with my 4 kids and grandson and it was simply ExcellentGenuine Expedia guest review
"Nice hotel, close to the beach."
The hotel exceeded our expectations. We requested an ocean view room and had an amazing view. Walked to the ground floor and right out to the beach.Genuine Expedia guest review
"Very nice hotel,"
We had a one bedroom suite which had a king sized bed, a living room area with a couch and two twin sized Murphy beds, kitchenette, balcony overlooking the pool and with an ocean view. We got an all inclusive deal which included all the food you could eat and all the drinks you wanted. There are two restaurants on site along with poolside bars and grills. […] There are also really good restaurants off site at the other Royal resorts that are included in the all inclusive package. The restaurant at the hotel that had breakfast, lunch and dinner, served a buffet and also had a menu that could be ordered from. Service and food was good. The water at the Royel resorts is filtered through their own filtering system so it is safe to drink and they also give you bottled water. The other restaurants we were able to go to as part of our package were Mexican, Italian and Seafood. All were really good! The hotel provided shuttles to these restaurants. There are two pools at the resort and tennis courts and there is a large pool for little ones. The beach and water are gorgeous. Our only complaint was the concierge kind of tricked us into going to their new resort in Playa de Carmen. She got us interested in the resort by telling us about the reef there for snorkeling, and the good shopping in town. She then told us that there was free transportation there, but only if we agreed to listen to a 90 minute talk on their time-shares. The talk ended up taking 3 hours of our time all together. Read moreGenuine Expedia guest review
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