Holiday Inn Express Hotel & Suites Lake Charles - Lake Charles

Real nice Southern Comfort. Great location. Real nice people.

Genuine Expedia guest review

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Genuine Hotels.com guest review

Hotel was convenient to highway and easy to locate. Hotel was clean and room was very comfortable. Staff were friendly. My husband mistakenly left his football ring in the hotel. We noticed it later on and more than 100 miles away. We called back to the hotel and was told the ring was not found and if found it would be returned. My husband and I made […] several calls back to the hotel only to receive the same response. We felt the ring was forever lost to us. After several days (Honey) called to say the ring was returned to the front desk and will be mailed back to us. We are forever grateful for her. The ring has more sentimental value than anything!! We appreciate her efforts!! Read more

Genuine Hotels.com guest review

Very nice hotel. Close enough to all points of interest in Lake Charles. Really liked the Lake Charles points of interest magazine that you place in the lobby.

Genuine Hotels.com guest review

Late arrival. They still kept the room ready. Thank you. Bathroom caulking was needed and showed some mold in the cracks where the molding should have been. Fridge made noise so it was hard to sleep. Bed was as if you are falling to the center sinking a little. Pillows need replaced. Towels need to be replaced because of stringed and warned out from […] usages. Bathroom door is crowded when you can sit and have the door between your feet sitting on the toilet. Toilet takes a few flushing for tissue only. A few pounding knocks on our door in early 4am morning from strangers. Did not answer. Room was right by elevator and traffic and voices from the hall was heard over and over. I sound like a horrible person to say all this but I really want you to know this was a king bedroom and it should have been very nice. I give it a couple stars. Hotels can do better than this please. I seen it done. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

There was a menstrual stain on the toilet when I first got into the room and since I really had to go, I cleaned it myself, but then when I was going I saw an ugly looking bug in the shower. I got rid of the bug and at that point should have changed rooms, but I was pretty tired and felt OK, nothing I have not seen in places. The sheets did not feel […] fresh and clean and later that night when I got up I found I had got bitten by something on both my arms. Not happy about that at all! The location seemed out of the ordinary to get in and out of. I usually have had good experiences with HIE, but this is one I'll not stay at again. Even though, I am certain they would have done things to make it right after the blood and bug. Read more

Genuine Hotels.com guest review

p.u.b.i.c hair in the tub.... they refunded my money and i left

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

It was all very pleasant, quiet, and clean. The staff was very helpful and the complimentary breakfast was satisfying. Would have been a nice treat if there had been a happy hour table of snacks and beverages as we had in the Holiday Inn Express in Baton Rouge going the other way. Also we missed the bowl of apples. The business room could have offered […] more than one computer. But overall, for the price, no complaints. Didn't have time to use the pool or the spa, which looked inviting. Read more

Genuine Hotels.com guest review

The property was clean and neat in appearance. The front desk staff was very friendly.

Genuine Hotels.com guest review

Our stay was very enjoyable. The room was real nice and roomy. Hotel staff very friendly.

Genuine Hotels.com guest review

The rooms were clean and comfortable. All of the people there were very friendly.

Genuine Hotels.com guest review

My room had been smoked in and they had no more rooms to switch with. Other then that it was ok.

Genuine Hotels.com guest review

Hotel staff was very polite and provided great service. Room was very clean.

Genuine Hotels.com guest review

The staff was very friendly and professional. THe rooms were very clean and the location was on point. The next time I am in the area, this is where I will stay.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Hotel offers a lot of extras at no cost, including wi-fi (the wired option worked much better), breakfast, microwave, refrigerator, computer and printer use. Staff were great.

Genuine Hotels.com guest review

Had a great night here. Rooms large, clean, fresh smelling. Staff was pleasant, bed was comfortable, and breakfast was just enough and more important presented in a clear, tidy manner. Only complaint not against hotel is N.S. direction.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

There was scum under and around the facet in the bathroom. The A/C didn't seem to cool well.. it was either too hot or too cold. Inadvertently booked through Expedia... didn't get Priority points. Food was poor quality. Wall switches and outlets were not tight, when you pushed plug in the whole outlet moved. Although some improvements have been made […] to hotel and rooms... quality of work and craftsmanship was low. Unfortunately, there aren't too many choices in Lake Charles! Read more

Genuine Expedia guest review

The only problem was access to Hwy. There was only one way out, I had to go across freeway and turn around to go in the direction I needed to go in. I wanted to go to the left coming out of the drive way,but could only turn right...need a crossing in front of hotel...

Genuine Hotels.com guest review

the bed wasn't as comfortable as I thought it would be but overall the room was good.

Genuine Expedia guest review

Would have stayed longer but it started raining all day and couldn't get out to go do anything,as far as the hotel room was good,the microwave stopped working,we asked for a king room and got double queen room instead.We are smokers and having to go outside,up and down the eleavator was a pain but overall it was a good stay!

Genuine Hotels.com guest review

This hotel was inbetween the Isle of Capri and L'auberge so it was very convenient. I would recommend everything about it, except for the breakfast. They had pastries, sausage, biscuits and some tiny (what they called) omelettes. No potatoes, bacon or hot sauce. That would be the only thing that they could improve. Very friendly staff members.

Genuine Hotels.com guest review

the staff is always very friendly and helpful the rooms are very clean and comfortable the breakfast is amazingly good and i stay here just about every other weekend love this hotel one of my favorites

Genuine Hotels.com guest review

Great location, great stay after we worked out all the kinks. Arrived 1215am with daughter, really tired from a 8 hr drive. Checked in, reception was great, very pleasant. Once we got to the room however, it was a room full of cigarette smoke and just icky. Went back to reception, she apologized and and gave us another room on the 2nd floor. When we […] opened the door the room only had one bed, we requested 2. So, had to go to back down and get a key for a room on the 3rd floor. Finally the room was great, clean and ready for a good 5-6 hours of sleep. Unfortunately at 4:30am we were awakened by an intermittent beep, every 15 seconds to be exact..... It was the smoke detector above my bed. The battery was going dead. I call to the front desk and reception said to "take the battery out, because she was the only one there and couldnt leave her desk" well I am not 6' tall so I took a chair placed on top of the bed and took it down. Needless to say I did not sleep well for the next 2 hours. I took the smoke detector to reception when we were going to take my daughter out to camp and it was back in our room and put up by the time we got back. Breakfast was good but I noticed that non-hotel stayers was eating as well. Apparently management noticed it and questioned right away. I was impressed with that, Over all good stay, i would stay there again. Read more

Genuine Hotels.com guest review

We stayed here New Year's Eve after gambling at the Casinos. The staff friendly and courteous and the hotel room comfortable. Will stay here again.

Genuine Hotels.com guest review

No complaints at all. Staff very friendly, efficient. Easy to reach location off I-10 if one can read directions. Property nice and clean. If there is a drawback, there are no restaurants or convenience stores nearby. But that was not a problem for us.

Genuine Hotels.com guest review

It was a good experiance. I just did not like looking out my window and seing a cementary.

Genuine Hotels.com guest review

The manager and employees were very polite and made us feel welcome the hotel is very nice no complaints at all the area isn't that great but I never felt uncomfortable me and my friends loved or room and our stay we will be staying there again

Genuine Hotels.com guest review

Upon arrival, the manager asked for a 20.00 security deposit, next the side entrance key pad was broken. The hotel is located on a busy highway. Older hotel, and I didnt feel safe!

Genuine Hotels.com guest review

This Holiday Inn was VERY Clean and the service staff was very friendly. outstanding!!!!!

Genuine Expedia guest review

I was very unhappy with this hotel. First off the bathroom did not seem like it had been clean. The bathtub was very nasty there were hairs all over the bathroom. The towels were stained. There was even a half used bottle of conditioner with the aminities. The was not worth the money spent on this room. They were sold out of the room we booked so we […] ended up in a room with 2 queen size beds instead of one king. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Hotel was clean, beds comfortable, and breakfast was good.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Pool was small and green....in need of repair. The roof where the pool is located needed some updating. Had plastic plants and one table for a larger hotel this was not very attractive or practical. My bathroom had no fan. The view was other tall buildings. I didn't eat the buffet but i looked at it and didn't find many healthy choices. Parking is expensive […] and conjested. Staff was nice and came quickly with towels but waited all day to unclog the toliet. I would not stay there again. Read more

Genuine Expedia guest review

The hotel is conveniently located right off of the freeway and a well-maintained property. We were easily able to reach multiple destinations from this convenient location. It was affordable with a comfortable room and a hot breakfast included in the price. We would definitely choose to stay again. Thank you for making our vacation enjoyable with a […] clean, safe, comfortable place to stay while we were in Lake Charles, LA. Read more

Genuine Expedia guest review

Pool not clean.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

This hotel may not be in the best of locations (although I felt that way about the entire state of LA), but the staff was extremely friendly and accommodating!

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Clean, quiet, good breakfast.

Genuine Expedia guest review

The whole hotel smelled of mold. I made my reservation that morning and could not change it that afternoon. However, the hotel staff was very friendly.

Genuine Hotels.com guest review