Crowne Plaza Resort Colchester Five Lakes - Essex (county)

Fantastic hotel and resort. Great facilities. Only slight disappointment was the 'free' wifi cost me £15 because I used it for 32mins an you only get 30 mins free. I assumed it would cut me off when it was up but apparently you need to keep an eye on the clock otherwise you get charged for 24 hours automatically! Other than that, great place and will […] defo be going back. Read more

Genuine Hotels.com guest review

Lovely hotel, great pool, excellent for kids.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

The hotel and sports complex is vast, and whether you want a relaxing spa break or a sports filled action packed weekend five lakes has everything you require. The rooms are very comfortable and tastefully decorated, though our only disappointments were a very poor meal in the hotel restaurant, and the spa treatments weren't as professional as we were […] expecting. Aside from that we had a fantastic stay with our two young children, and the hotel staff were fantastic and couldn't do enough for us. Read more

Genuine Hotels.com guest review

We were left disapointed by our stay at the crown plaza Five Lakes. The staff were not the most helpful and the room wasn't ready we we arrived an hour after we could check in which was 2pm. The room it self was nice and a decent size, however had bits that need replacing/work. The curtains had seen better days and there was mould in the bathroom! We […] stayed in a block of rooms which is off the main stay of the hotel, which wasn't a problem for us but did mean a couple of minute walk. On leaving the receptionist said "how was your stay" to which we replied "it was ok" the receptionist then said, "good". I know if it was my hotel or if I worked there and someone said "ok" I would ask what was wrong. Read more

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

went for a nights break with my daughter. lovely hotel and good value for money, but when finally got to my room after a 35min wait, found there wa no shampoo conditioner, ec. i rang reception who said they would send housekeeping up with the goods, but never recieved them. used the swimming pool, sauna, etc, which was lovely but as we went in half […] term week was very noisey. but apart from this we had a pleasent stay. we didnt eat in the restuarant as we found it very expensive. breakfast was included, but when we got there at 9.30 we found there was lack of cooked breakfast and only the choice of scrambelled egg. Read more

Genuine Hotels.com guest review

We have family near the hotel, it was a great getting together venue. The afternoon teas were wonderful. Nice quiet location but you definately need a car as the hotel is very rural. We shall use the hotel again. Thank you hotels. Com for a great break at a reasonable price.

Genuine Hotels.com guest review

The first room had not been cleaned properly and had a half drunk bottle of wine left in it. We were given another room straight away mind. The service in the restaurant was not great, 45 mins before anyone even took our order. The food however was very good and the waiter did apologise for the delays as they were extremely busy.

Genuine Hotels.com guest review

Top standard

Genuine Hotels.com guest review

Excellent service & facilities, unfortunately got a village room which are not as modernised as the ones in the main building. Would recommend though.

Genuine Hotels.com guest review

I stayed in the hotel for 3 nights for business and was pleased with the room and leisure facilities. The bed was comfortable and there was a decent size gym area. What let the hotel down was the appalling restaurant in the evenings (breakfast was fine). Extremely limited menu that was ridiculously expensive and poorly cooked, my steak was blue the […] first night when asked for medium rare & wrong meal bought the second night. Customers were left waiting for over an hour for their food (on a quiet night) and the service was so bad it was a joke. The young staff just didn't have a clue and were verging on rude. I would stay again but would ensure I ate elsewhere. Other things to note are: Not the best location & quite difficult to find based on their address alone & the cleaners were a little slack. Read more

Genuine Hotels.com guest review

Bar staff and restaurant staff were obviously new hires as they had very little training and they seemed to spend more time being confused than offering good service. In morning of my checkout, a maintenance employee entered my room at 08:30 and woke me up. This happened again at 11:00 when I was standing in my shower which was very inappropriate! Check […] out was at 12:00! Read more

Genuine Hotels.com guest review

This was an ideal hotel to go away to, set in the middle of Essex country side. The staff were very helpful and friendly. The hotel had excellent steam room, pool and gym facilities. Rooms were very comfortable.

Genuine Hotels.com guest review

The location of the hotel was not very convenient.it's in the middle of no where.but once you find it then you'd say "wow".The reception area n staff were excellent.All other amenities and facilities were great.Overall it was lovely staying there except for few things,i personally didn't have comfortable sleep because of the mattress and pillows quality,they […] were a bit puffed up that my back and neck pain started.And the price for breakfast was not very friendly n affordable.I think it should be cut down a bit to normal rate. Read more

Genuine Hotels.com guest review

This is not the first time I have stayed here so that is why I thought of it when looking for somewhere for my wife and I to go for the night where we could have a nice meal a few drinks then just go upstairs to a lovely comfortable clean and spacious room. The food was superb so much so that neither of us could manage desert. The staff were very professional […] yet welcoming and friendly and nothing seemed too much trouble for them. if you were to ask me if I would use this hotel again I would have to say yes and I would also recommend it for a relaxing get away. I would like to take this opportunity to thank all the staff for their hard work and on how welcome they made myself and my wife feel and rest assured we are already planning our next visit. Thank you. Read more

Genuine Hotels.com guest review

Overall not very good. The location of the Hotel is at odds with the post code and the postal address for sat-navs AND is not in the village the staff advise when reception is called. The Hotel is just outside Salcott off Whitecross Hill, so why don't they tell you that! Once there, Hotel is standard corporate and characterless. £17 for buffet breakfast […] is extreme and reception decided that the computer system needed re-booting at 3am bringing a lot of the TV's on in the rooms. Not a pleasant experience. Rooms OK and beds comfortable. Read more

Genuine Hotels.com guest review

I found the charge for the breakfast was very expensive. £10 a head should have been ample.

Genuine Hotels.com guest review

The hotel room was OK and overall quite good value for money. However the hotel location was rather remote. i found the staff quite polite and generally helpful.

Genuine Hotels.com guest review

Stopped for 2 nights whilst working in the area on business. The hotel was amazing, staff very helpful and the facilities were fantastic. I will definitely be stopping there again.

Genuine Hotels.com guest review

Poor seervice, poor codition of room for the price

Genuine Expedia guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

The hotel itself was very nice. Our room was very comfortable and very clean. What I was really annoyed about was the service. Our room TV was not working so I rang the reception. It rang for 10minutes and there was no answer, I then decided to ring some of the other departments again no answer. I left it for half hour and rang the reception again. […] Once again no answer - I actually managed to jump in the shower and came back and the phone was still ringing. Whats the point of having a call to reception if noones going to pick up! Read more

Genuine Hotels.com guest review

Nice big bedroom but in need of some maintenance and well below the standard I would expect for a 4*. Plenty of stains on the carpet, paint missing off the ceiling in the bathroom, curtains that don't quite meet. Not a patch on a Hilton room and management need to know its time to spend some money!

Genuine Hotels.com guest review

I have been here 3 times and love the hotel. Staff are helpful and food is good. Gym is well equipped and spa is good to relax in after work.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

Very poor service. Some of the front desk & restaurant staff give the impression that they are doing you a favour - no understanding of the concept of "service." Very reluctant assistance given with luggage. Only person that rated any commendation at all was Mark. He should be put in charge of Customer Service as he was the only one who seemed to understand […] what service was about. Bathroom was very grubby and musty with mildew in shower. Will definitely never go near this place again. Read more

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

Absolutely loved this hotel could not fault it at all, highly recommend this hotel to everyone, the rooms are perfect and staff helpful.

Genuine Expedia guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

Hotel and facilities good.Food rather expensive so we didn't try it Peldon Rose near Mersea good.

Genuine Hotels.com guest review

Overall comfortable stay. However I do feel they could have more information on their spa and leisure facilities

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

polite staff. well maintained.

Genuine Hotels.com guest review

Had a problem with another guest, staff did not intervene until it got nasty ! was there for a family wedding , and a break, pump did not work properly on the jacuzzi , so what should have been a nice couple of days relaxing couple of days was dampened , could have been more enjoyable .

Genuine Hotels.com guest review

Very good hotel with excellent rooms at a good rate. My only complaint was the shower cubicle in our room was a bit grubby, mould on the grouting and ceiling.

Genuine Expedia guest review

This hotel is located in very awkward place, however, it is a really nice hotel with a fantastic surrounding.

Genuine Hotels.com guest review

Day we stayed breakfast was not what you would expect from a crown plaza. Quality poor, seriously overpriced and short staffed. Otherwise hotel was perfect.

Genuine Hotels.com guest review

Stayed in a standard double room for two nights, which was very comfortable, large king bed, had a nice meal in the hotel brasserie.

Genuine Expedia guest review

i was disappointed by the cleaner /housekeeper on duty who persisted in knocking and insisted on cleaning up the room at 10.30am ,said he spoke poor english but we thought the policy stated no disturbance for guests till 12noon. But on the plus side the staff were very helpful in locating my watch which was left poolside in the morning.

Genuine Expedia guest review

We really enjoyed our stay at the 5 lakes Crowne Plaza and I would recommend it to anyone wanting to get away for a bit of pampering or relaxation. Friendly staff, clean luxurious rooms (superkingsize bed!) I couldn't really fault it apart from maybe saying that the breakfast could've been a bit hotter. The Compasses, Great Totham is a nearby pub which […] is also fantastic - if you fancy going for a drive. Read more

Genuine Hotels.com guest review

Sarah and I were very comforted by the warm and professional welcome we received after our long day of travelling on Friday night. All the staff were very happy to go out of their way for us. The rooms were clean and well made and the restaurants offered good food at a very reasonable price. We woke on Saturday by relaxing in the very spacious jacuzzi […] and pool, the use of which was complimentary. I would happily recommend this hotel to any one who wished to have a good quality, relaxing break at very reasonable prices. Read more

Genuine Hotels.com guest review

When we stayed in mid august 2011 the hotel was being rebranded with the franchise Crown Plaza Resort. The front desk had been relocated and it was a hike to get to our room. Carpets were being relaid. We had to get housekeeping to service our room late in the day. There was an issue about whom I had to pay for the room booked through hotels.com whic […] I beleive has been rectified. For us a very mixed experience and not the standard we had been expecting. Read more

Genuine Hotels.com guest review

Wij hebben genoten van onze huwelijksreis.

Genuine Hotels.com guest review