Having been to Siena a while back, it's clear the new owners have let the place go. The shower leaked, the tub backed up, windows were either sealed or felt as if they would fall apart when opened, wifi was slow or inaccessible, the fitness center has ancient equipment and opens late, the lights in the bathroom squealed for ten minutes until they warmed […] up, the toilet barely flushed, and the place just generally didn't feel as safe as it once was. While the place has been "updated" somewhat recently, it seems that the improvements are little more than wallpaper over some significant problems. Read moreGenuine Hotels.com guest review
"Beautifully updated European style hotel"
This hotel was a delightful surprise. It is beautiful, inside and out, and the location is great for walking to the park and other businesses and casinos nearby. The hotel staff is friendly and informative, and you can tell they love their hotel. The rooms are lovely, and there is even a makeup mirror in the bathroom!Genuine Expedia guest review
We were offered an upgraded room for additional $14 overlooking the river. The view was the only nice thing. Slot machines are very tight and the casino is not that big. Ordered a drink and it never came after over 15 min. Went to the casino bar and waited for 20 min. And no bartender ever arrived. Ended up going back to the room. The room felt like […] it was slanted and bed was not comfortable. Read moreGenuine Hotels.com guest review
"Pool and spa"
We went to this hotel as a get away to swim and get massages. The rooftop pool was very clean and towels were plentiful. The 80 minute couples massage was wonderful. The main restaurant was excellent. We had a problem with the heater in the room making noise and we were promptly moved.Genuine Expedia guest review
"Wonderful Place To Stay !!!"
I don't know how anyone could complain about this Hotel. I loved this place and next time I'm in Reno I will stay here. Don't listen to any of the negative comments !! I'm super spoiled and it was very clean and the bed was wonderful and the veiw of the Truckke River was fantastic !!! The Best place to stay in Reno !!!!Genuine Hotels.com guest review
"Clean and modern"
A comfortable bed, modern look with lots of artwork on the walls. I liked the in-room coffeemaker an fridge included. The bathroom was a tight fit. I like to shave in the shower but there is no overhead light and the shower curtain is so think it is dark in there. The A/C unit does not have a Fan Only option.Genuine Expedia guest review
The Siena Hotel is very well maintained and the staff provides very good and friendly service. I found the room a bit small and dark as it looked out on the roof of the building which made the room kind of "cave like". However, the room was clean and well appointed.Genuine Hotels.com guest review
This is the second time we stayed at the Sienna Resort Hotel. The staff were very helpful, the room was well maintained and clean. The noisy level was very quiet and restful. The hotel is conveniently located right on the Truckee river. Beautiful location and setting.Genuine Expedia guest review
"super close to downtown with NO RESORT FEE. :)"
this place was awesome. used to stay at another casino over on virginia.....got tired of RESORT FEES. This place was very nice and not overcrowded. spa was awesome and the pool is much more private. I'll be staying here from now on.Genuine Expedia guest review
enjoyed the accomodations and the hospatality everyone was helpful and friendly.Genuine Hotels.com guest review
We had a great stay. Everyone was very friendly and helpful. The smoke from the casino was the only issue we had.Genuine Hotels.com guest review
"Need to increase the space for the casino"
Positive,met my expectations, love the restaurant, valet staff was great!Genuine Expedia guest review
"Not so good"
The only advise I can offer is to make sure you are staying on the side of the hotel that overlooks the river, or your room is above the 4th floor. The first room they tried to put me in (on the 3rd floor) had a HUGE A/C unit (I'm assuming for the Casino floor) not more than 10 ft outside my window. This thing was NOISY!. The in room safe would not […] unlock for use, and the only plugs for the room (located in the bathroom) did not work either. I went back to the front desk and asked for a different room, The employee seemed very put out that he had to work again and asked "what's wrong with it". I ran through the list of issues with the room and was given a different room. This time I was put on the 4th floor. When I looked outside the window there was another one of those HUGE A/C units but this time it was further away, and not quite as noisy. I figured I could drown out that one with the room A/C. The room A/C started out fine, however at around 1:00 am it started rattling and banging, so I just turned it off and dealt with the noise coming from outside. Read moreGenuine Hotels.com guest review
"Affordable & comfortable."
This hotel was comfortable and quiet. Staff was very friendly.Genuine Expedia guest review
Not much -- was given a smoking room and had to upgrade for $100 a day to get a non-smoking room as requested. No room service. No movies. Hard to believe this was a hotel in a casino town.Genuine Hotels.com guest review
My wife & I enjoyed our stay overnight. Although the check -in time was 3:00 PM, our room was not ready till 3:30 PM.Genuine Hotels.com guest review
Upon arrival, I was given a room that was very tiny on the third floor, the window was glazed over, and you could hear every air conditioner start and stop, and other very loud electric motors. I requested a room change at 7 am the next morning 5/23/14 and the front desk clerk female was not very accommodating. Said she had 1 room but could not guarentee […] she could hold it for me. When I returned to the hotel around 9:45 a gentleman was very courteous, gave me the opportunity to view other rooms and even went as far as to help me move into a quieter room. After the move to the new room, my stay was fine. The rooms needed some updating, holes on the bathroom vanity, stains on the rugs. Read moreGenuine Hotels.com guest review
"The Siena Reno"
Very disappointed for the price we paid. The room and especially the bathroom were very small. Could live with the size of the room as we were only in there to sleep. There could not be more than 1 person in the bathroom. Distance between the sink and the bathtub was a little wider than the toilet but not by much. The depth of the bathroom was the toilet […] and door opening. If someone is on the toilet you could not open the door without hitting the person in the knees. The dresser stand that had TV on top had 2 doors that opened into the room. One door covered the drawers and the other covered the opening that house the little refrigerator. So when opened you could barely walk around the door to move across the room. We were lucky enough to have a room that overlooked the river, but some of our friends were not so fortunate. We would only stay there again if we got a really good offer on room rates. The staff was very friendly and helpful and we had an issue with a bed lamp that wasn't working and it was replaced within a half of day while we were out. The White Water restaurant and bar was the highlight of the stay. It was quiet, overlooked the river, looked classy, great variety of food, reasonable prices, and the bar was Happy Hour from 4 p.m. to closing. The restaurant served breakfast, lunch & dinner with different specials every day. The lounge entertainment was Chris Costa, who was a one many show with a huge range of music and impersanations. Read moreGenuine Expedia guest review
Room very small, furniture very big, hard to get around. Room Service breakfast order ...after 90 minutes of waiting I canceled.Genuine Hotels.com guest review
Room maintenance was lacking. Bigger concern was the area surrounding the hotel. Run down and dirty with crack heads running around all hours of the day and night. Poor location.Genuine Expedia guest review
"weekend in Reno"
Spent 2 nights at Sienna because Peppermill was sold out of Tuscany rooms. Decided to try this hotel. What a mistake. It is a 2 star hotel not even 3 star. Maybe slightly better than Motel 6.Genuine Expedia guest review
"Fantastic location, convenient access"
This was my first visit to the Siena, having read about it before. It's located downtown, right on the banks of the beautiful Truckee river, IF you are lucky enough to have a room that can see it. Mine wasn't (2nd floor). This is a nice casino-hotel that maybe lacks the elegance of other, more expensive properties, but is comfortable and nicely appointed. […] The queen room I stayed in was smallish, but quiet and comfortable with a very elegant bathroom. Access through the lobby was very convenient and didn't require you to walk through the casino (and breath all the cigarette smoke). This probably isn't the destination for serious gamblers, but the casino area seemed small but well kept. But if you enjoy the serenity and beauty of a river running alongside your room, then this may be your place. Read moreGenuine Expedia guest review
Very niceGenuine Hotels.com guest review
The Hotel was clean, however the toilet paper smelled like smoke, along with the towels. Parking in the back of the Casino were a lot of bums. Did not feel safe. Not enough plugs in the room for everything. Overall I would rate it as OK, nothing special.Genuine Hotels.com guest review
My biggest concern with the room was that when we first got in we were put in a smoking room on the 5th floor that had a nice river view. When I asked for a non-smoking room we were on the 4th floor with a mountain view but the window had an opaque cover on it so you could not see out of the window. It made the room experience less than desirable but […] since we had already switched once I decided not to relocate again. Read moreGenuine Expedia guest review
"Everything was just ok"
First impression, the lobby was full of cigarette smoke which was a bit much to handle. The room was ok, nothing special, and the location was pretty good. However, the surrounding area is a bit run down and dirty. The only upside was the food. We spent two nights and ate lunch and dinner in the main restaurand and the food was pretty good.Genuine Hotels.com guest review
"Broken Door Lock"
The room was fairly small overall and the closet area was extra small. Also, the lock on the door was broken so in order to open the door, you had to turn the handle up, not down, or it would not open. That was rather annoying and I am quite sure our neighbors heard us trying to get into the room at 11 p.m. the first night. Maintenance was called and […] told us they had ordered a new lock and showed us how to open the door. When I asked about a different room I was told we would have to wait until the next morning. Read moreGenuine Expedia guest review
"Very good experience"
All in all a very nice hotel, except perhaps for the smoke smell in the lobby.Genuine Hotels.com guest review
"Great hotel off the strip"
I stayed at the Siena last year and decided to try again. Quick check in, close free parking,nice Casino. The house keeping staff are friendly and attentive. Dinner at the restaurant was good. Free lobster tail with any steak. Casino has a great entertainer on the weekends. Con: I would hire 2 people to work the coffee bar in the morning. Long lin […] e. Read moreGenuine Expedia guest review
"Smaller casino hotel close to the action"
Easy parking, conveniently located across the street from the Automobile Museum and 2+ blocks to Harrah's and other larger casinos. Our room was nicely appointed with a small refrig. The casino is small but they did have a live singer on Friday night. We had asked for a rollaway bed but were told when we checked in that since our room had 2 queen beds […] they couldn't provide a rollaway (fire issues). Since we booked our room thru Expedia and not the hotel, that probably caused the confusion. Read moreGenuine Expedia guest review
Walls are thin.Genuine Hotels.com guest review
"Nice room but only not enough chairs."
When we first opened the door to our room everything looked great but we soon realized there was only one comfortable chair in the room. If you wanted to watch TV you either had to sit on the bed or use the desk or table chairs which were 3. They had no comfort at all. The was bed very comfortable and again the room was very nice just no were to sit […] for 2. Read moreGenuine Expedia guest review
"Welcoming and confortable stay"
Receptionist was so helpful and happy to answers our questions. The room was clean and comfortable. We had a fridge and ice maker and a view of the river. The spa services were great. Very friendly and accommodating staff. I would stay there again on a future visit.Genuine Expedia guest review
"Convenient to downtown activities and river."
Enjoyed our stay here. Hotel is conveniently located near the ballpark, art and children's museums, the riverwalk, and several excellent small restaurants.Genuine Expedia guest review
Upon arrival, the hotel staff was so helpful and courteous. Check in and out was super easy. The only thing I didn't like were the beds. They are not very comfortable and if your sleeping with your spouse or with a child in the same bed as you, when one moves you can feel every movement and just not a lot of cushion.Genuine Expedia guest review
The rooms are extremely small, the carpet was FILTHY, and the whole place smells like cigarette smoke. I'll never stay here again.Genuine Expedia guest review
"Nice hotel down town centrally located."
I like how the staff are positioned at the front doors early in the morning and in the early evening and open the doors for me when I had my equipment with me and my computer bag, that a nice touch. My stay is work related, I come up from Las Vegas and stay four days and do business in Reno then go home. This a really nice place to stay.Genuine Expedia guest review
"Great hotel, friendly staff."
For the price you cannot beat Siena nice little casino and helpful staff.Genuine Expedia guest review
Ask for room on the 8th or 9th floor. Much better view on those levels.Genuine Hotels.com guest review
"nice hotel and close to river walk"
We enjoyed our stay for one night and found the staff very friendly. We also enjoyed the restaurant for breakfast.Genuine Expedia guest review
"Not bad for an overnight before a flight out"
The hotel was clean and the folks were nice. It's not in a great area if you go one way, and sort of in a hip district if you go the other way. Walking distance to pretty good Mexican food ... we weren't there to gamble just to hop a flight the next morning. Rooms were spacious, clean and up to date. It was worth every star I saw on the review online. […] We would stay again, but aren't big Reno fans. Read moreGenuine Hotels.com guest review
"Comfortable Hotel Right on the Truckee River"
We enjoyed our stay at this clean, peaceful, attractive hotel. The staff was knowledgeable and accommodating. While there is a casino associated with the hotel, there's an entrance which allows access to the hotel without having to go through the casino, and we really liked that. In addition, the hotel is located right beside the Truckee River, and […] the dining room looks right out on the water. We had a wonderful breakfast there. The food and service were excellent. Read moreGenuine Expedia guest review
"Nice hotel not too shabby!"
Pretty nice place! Rooms are nice but the pool just needs to be a bit deeper and they need a microwave in the rooms! Either than that it's an great experience!Genuine Expedia guest review
"Booking there, again"
The hotel is very nice. It's in a great downtown location. It's clean and looks newly renovated. It DOESN'T have that smokey smell when you walk in like some. The rooms are spacious. The coffee shop is convenient and the restaurant has surprisingly inexpensive breakfast prices. The swimming pool area is beautiful and we took advantage one evening with […] pizza delivery. I booked for a group and everyone was happy. We'll definitely be booking there, again! Read moreGenuine Hotels.com guest review
"Nice hotel, but not the best sleep"
The room was nice, however I put in a room with windows that had a film on them, not a lot of natural light. Additionally the room was placed next to the rooftop AC units on the 3rd floor, which were very noisy, so the sleep was not the best.Genuine Hotels.com guest review
Excellent service and stay. They were great about our pet traveling with us.Genuine Expedia guest review
The stay was nice...... enough said....................Genuine Expedia guest review
"Windows are an issue. Rm 308 has one window perm c"
Food, not good. water pipes from other rooms made loud noise. windows not able to open. table games not available in am hrs.Genuine Expedia guest review
"GREAT PALCE TO STAY"
EXCELENT PLACE TO STAY. STAFF VERY FRIENDLY AND HELPFUL ROOMS VERY CLEAN AND COMFORTABLEGenuine Expedia guest review
"Great river location!"
My favorite aspect is the river views. The rooms are thick-walled, quiet, beds comfortable, recently remodeled, and very clean. An excellent value, too. One thing I really disliked - and this is purely esthetic - is the decor, especially in the lobby - the lighting and colors are cold and impersonal, the vases, fixtures and paintings the worst sort […] of modern. Read moreGenuine Hotels.com guest review
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