The hotel itself was ok- the rooms are small and a little dingy and our hotel key cards kept malfunctioning, but the sushi restaurant was a hidden gem. I'd stay again just for the sushi :)Genuine Hotels.com guest review
"It was OK..."
Check-in took forever. Room OK, clean, but just a room, nothing special. Would spend the money on a chain hotel next time, this did not impress bu was just OK.Genuine Hotels.com guest review
"Nice hotel casino - not great neighborhood"
I thought the hotel casino and facilities were top notch. My one bad experience was with the bell hops when I was leaving. They were not very helpful and a little too bit of sticklers on hotel policy. In short they were busy and would not lt me use a cart. I ended up having to make about 6 trips from the room to load up the car. This was likely simply […] a bad decision on the part of one hotel employee Read moreGenuine Hotels.com guest review
Nice hotel with pool and hot tub outside on 4th floor.Genuine Expedia guest review
yuckGenuine Hotels.com guest review
"On the River, Walk to Down Town"
We enjoyed staying here. We got a room overlooking the river. Many nice eating places to walk to from here including a grill with a patio on the river. Didn't eat at the restaurant, but talked to people who said it was good. Bar has a patio overlooking river. Would definitely stay again.Genuine Hotels.com guest review
"More bang for your buck!"
Great hotel for the price, slight problem with the front desk who supposedly had a miscommunication with somebody and they tried to check me out 1 day sooner, good thing Hotels.com fixed it.Genuine Hotels.com guest review
A nice change from the usual hotel/casino. Everything you need is there but with a little less hustle and hassle. The restaurant overlooking the river is a real treat.Genuine Hotels.com guest review
Requested a room away from elevator and ice machine, we had a room directly across from the ice machine/ elevator, called front desk rooms no longer available, elevator/ice machine kept us up all night . wife went to inquire about a club card, the gentlemen was extremely rude with her and said and I quote the promotions "it is what it is and if you […] do not like them dont get a card then". next day requested late checkout, was told its up to housekeeping, never heard that housekeeping controls the front desk. I mentioned that and he said, and I quote "well now you have". same night returned to room noticed no do not disturb sign, called and requested one, 3:30am banging on our door , 8am ceiling in the restroom had water gushing out of it, into the room, attempted to call the front desk by kept getting Johnny Rockets, tried pushing zero got room service. told by an employee, manager was not in until 11am and when she is here shes never around to assist anyone, so speak with someone else. spoke with an very helpful front desk lady, went back to room to receive a call from the manager, that was in cameto to speak with us. She was extremely apologetic and helpful, she did her best to try and make a terrible situation better by offering us a refund on our stay as well as being her guest if we decide to return to the Siena, in which wife and I are currently contemplating. Read moreGenuine Hotels.com guest review
Really impressed with how nice the rooms were, and how easy everything was - a great night stay!Genuine Hotels.com guest review
"Friendliest Staff Ever!"
The staff made me feel like I was one of the family. Everything was clean and neat and well decorated. The only complaint I have is that the bed was too firm for my taste.Genuine Hotels.com guest review
Service was good. The room was very small for the price I paid.Genuine Hotels.com guest review
"Nice enough hotel near downtown Reno, NV"
We were a group of 6 staying in two rooms. Check-in was routine. The room we stayed in had a stale smell that we eventually got used to. The bathroom only had two bath towels and two hand towels (no washcloths) for 3 people. We called housekeeping, got a recording, and left a message that we needed more towels. We saw maids in the hallway and twice […] asked them for more towels. We never got the towels we asked for, and had no choice but to share 2 among 3 people. Read moreGenuine Expedia guest review
"Convenient, clean and comfortable"
First time I stayed at this particular property. Relatively close to I-80 for proximity but a non-factor in terms of noise. Good condition and helpful staff. Will consider staying again in the future.Genuine Hotels.com guest review
"Will Stay Again"
The hotel is a nice change of pace from the big casinos. Has a boutique feel to it. I brought my elderly parents and it was so much easier maneuvering wheelchairs and walkers through the casino and other public areas. Nice location along the river. Beautiful decor and front desk and valets very helpful! Friendly staff with one exception....the Saturday […] morning hostess in the main dining room was not pleasant. I do wish the spa offered more services. But overall a great experience! Read moreGenuine Hotels.com guest review
"Practical hotel for one night"
In general ok. The hotel is an older facility. People were smoking in the casino connected to the main restaurant. We had a room at theback side looking out on materials and gear. The buffet was a good deal. The open swimming pool wad closed in contradiction what was memtioned at the reception desk.Genuine Expedia guest review
"Modern boutique feel"
clean, modern hotel away from the craziness of the strip but all the action is right around the corner. friendly staff, huge rooms and the beds are very comfy.Genuine Hotels.com guest review
From the moment we arrived at the hotel the staff was so friendly. Our room was clean and quiet, the casino was fun with great music. Excellent parking. We will be back!!Genuine Hotels.com guest review
The room was very small. Not very much of a view from my room. The Queen bed was more like a full size bed. I was expecting a bigger casino however the hotel was near a variety of other hotel casino's.Genuine Hotels.com guest review
"Nice smaller Hotel"
Friendly staff, clean rooms , great location to the downtown area , close to the river walk and good restaurants.Genuine Expedia guest review
"Clean rooms and friendly service."
The room was nice, casino small, but the music in the casino was terrific. Food pricy in the Whitewater, but delicious. Service in Whitewater somewhat slow considering we were one of 3 couples. Our waitress kept disappearing. The pool was shallow, but nice and clean, spa warm and pleasing. Bar drinks on the pool deck delicious, the first round, iffy […] on the second(different bartenders). It would be nice to be able to close the windows completely in room 721 and 736, once opened wouldn't relatch, letting street noise in. Over all a Read moreGenuine Expedia guest review
"Nice Hotel - Small Casino"
If you are going to Reno and need a place to stay this place is five-stars. If you are looking for a hotel with a good casino then try another hotel as this one is quite small.Genuine Expedia guest review
"Very Pleasant Boutique Hotel in the Center of Reno"
Very conveniently located for my needs. Felt safe. Room was comfortable and clean. The river view was peaceful. The pool/jacuzzi and sundeck was very nice! My only complaints were that the bathroom needs BRIGHTER lighting. And the big one...Housekeeping needs to NOT talk and shout in the hallways. Guests may be sleeping or at the very least, relaxi […] ng Read moreGenuine Hotels.com guest review
2 Things I really didn't like were our bathroom was very small and thight and the other thing was the area. But it is down town and walking distance to other Casinos and resturants.Genuine Hotels.com guest review
"Close to everything"
Nice hotel. Great amenities but the beds to me were a little uncomfortable. They weren't very soft. And the room was small. But the entertainment in the casino was good and the staff.Genuine Expedia guest review
I found the room to be comfortable and relaxing. Johnny Rockets has the best burgers in town and the Coffee Bean stand was great. Also the evening lounge act was exceptional with all around music for everyone.Genuine Expedia guest review
We usually stay at the more popular hotels each year for a night in Reno back from Tahoe but this was a much better idea. It is a Boutique Hotel- that has the food, entertainment and gambling of the larger hotels without the smoke filled environment and overcrowding. There is a good exercise room, a spa and a pool... We enjoyed our stay and will come […] back again. Read moreGenuine Hotels.com guest review
"It is really an Holdiay Inn trying to dress up"
We asked for a quiet room and got one on the 7th floor over looking the river,wuite close to the elevator and across the wall from the Coke machine At first glance this seemed fine . Then we realized that not only was there the usual annoying sounds from the din room AC but there was other rumbling sound from somewhere else.Finally we figured out that […] it must be fro some of the elevator mechanism which was probably right under us.Beware of Room 704. The sounds didn't interfere with our night's sleep but it made it unpleasant to stay in the room.We were glad to leave Read moreGenuine Expedia guest review
"Just needs a coffee shop to be perfect!"
Very nice hotel, friendly staff, great rooms at a reasonable price. The only thing they're missing is a coffee shop that serves breakfast.Genuine Hotels.com guest review
will stay againGenuine Hotels.com guest review
"Not too impressed"
For the second time I requested a room on the river side of the hotel (away from all the HUGE air conditioners for the casino), and as far away from the elevators as possible, and for the second time I got stuck two doors away from the elevators overlooking the HUGE air conditioners. The room air conditioner was so loud I couldn't have it on and watch […] TV at the same time (forget sleep with it on). I won't be back for a third try. Read moreGenuine Hotels.com guest review
"On Reno River Walk"
Great staff, responded quickly to request for ice (machine on our floor did not work) and extra pillow cases. Needed extra pillows as dealing with leg injury and needed pillow supports. Fabric on decorative shams is scratchy.Genuine Expedia guest review
"Wonderful experience except...."
Overall had an amazing time! Our "girl's weekend" was lots of fun. The highlight of our stay was the amazing Spa! We all had massages and facials....we were treated and guven an amazing time! Only negative about stay is that one of our bathtubs got backed up because of the room next to us, so we didn't have a shower .. luckily we had adjoining rooms....a […] bit disappointed when we asked for some type of compensation for the inconvenience and we were told that they couldn't because we had booked the rooms through hotels.com, kinda odd but will definitely stay there again!! Read moreGenuine Hotels.com guest review
Nice hotel next to that sign of Biggest little city in the WorldGenuine Expedia guest review
"Close to the action, but quiet"
This was kind of a last-minute thing. Prices on hotels are normally higher on Friday and Saturday nights in Reno. Was checking around, and many hotels were sold out. However, I was down to few choices, and a couple that I was familiar with were higher than usual So, the Siena was about $5 more, and decided to take a chance. Had no regrets about this. […] Close enough to the center of the action, yet the rooms were quiet. The hotel had lots of amenites.....spa, pool, etc.....they have restaurants, too but didn't get to try those, since I was meeting with friends elsewhere in Downtown Reno. Read moreGenuine Expedia guest review
Great experience! Accommodating, friendly staff. Our room was not ready at 3:00pm was promised and we had to get ready for a wedding rehearsal and dinner. The gal upgraded us to a suite that was available and made it so se could get ready and be there on time!Genuine Expedia guest review
"Friendly And Easy."
Well the hotel is nice,as per Reno small and easy to get around.The staff friendly and helpful.Clean room very comfortable and able.An older hotel remodeled ,once the Holiday Hotel .You are actually on the Truckee river ,a nice sight in the casino.As the food well Johnny Rockets is a meat restaurant,we are vegetarians and even a customized menu was […] way below poor health standards.People then are there to gamble not eat .The price vey reasonable for our stay and all in all found it a fine place to rest on our way to Lake Tahoe. Read moreGenuine Hotels.com guest review
"Will be a return customer"
Great and friendly staff. Rooms and faculties updated and modern. Very comfy king bed. Easy access and parking. Definitely will stay here in our trips to Reno.Genuine Expedia guest review
"Oldie but goody."
Was worth the price for the weekend. Especially for last minute deals. Hot August nights have always been a blast. Definitely one to remember.Genuine Expedia guest review
"Nice hotel, easily accessible to airport"
Enjoyed stay, nice small casino. Need better or more lunch, breakfast facilitiesGenuine Expedia guest review
"Old tired 80s decor"
The beds were so terrible we left after 1 day. They did not give is a refund but we did not care because it was so bad.Genuine Expedia guest review
Third floor rooms at least, were great - clean, modern and quiet.Genuine Expedia guest review
This hotel is in a very good location. Close, but not too close to Virginia Street. My room had a very nice view of river,Genuine Hotels.com guest review
"Great location to downtown"
Super nice staff,clean and nice sized rooms,comfy beds!Were in town for Hot August nights...right on cruise route and all events!Nice and quiet at night and restaurants were great too!Will definitely stay again!Genuine Hotels.com guest review
"Siena Hotel Spa Casino, Reno, NV"
Great venue that is extremely well located to most downtown Reno events/attractions; outstanding restaurant with Truckee river views.Genuine Hotels.com guest review
"I would not stay here again"
DO NOT stay here unless you are getting a serious deal. The window wouldn't close and lock, letting in super hot ~90 degree Reno air. The air conditioner had two levels, low and high. High didn't work. The shower drain was not working which meant that the dirty water pooled in the tub while you were showered. So nasty. I mentioned it to the hotel staff. […] Nothing was fixed. I was glad to be back home. Terrible experience. Terrible waste of money. Read moreGenuine Hotels.com guest review
Room condition was good. Only problem was there was some yelling and screaming across from our room. The guests across from us were fighting early morning.Genuine Hotels.com guest review
"Very good hotel next to river"
Very nice stay, good location, clean and very pleasing staff.Genuine Expedia guest review
My experience at Siena Hotel its been exquisite, outstanding to me the best hotel in Reno thanksGenuine Expedia guest review
"Very nice hotel"
Great customer service not only from hotel staff but from Johnny Rockets. Small casino with too few new slots but was there on Friday and Saturday and really enjoyed the live performance by Chris Costa. Pool is small but has a great view and we were able to see some of the sights from the Hot August Night performances. My only complaint is that for […] a boutique hotel our King bed bottom sheet was not fitted and they put a flat sheet on it and it didn't fit all the way to the bottom so we had the mattress pad for the last foot of the bed.Ca Read moreGenuine Hotels.com guest review
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