"Booking there, again"
The hotel is very nice. It's in a great downtown location. It's clean and looks newly renovated. It DOESN'T have that smokey smell when you walk in like some. The rooms are spacious. The coffee shop is convenient and the restaurant has surprisingly inexpensive breakfast prices. The swimming pool area is beautiful and we took advantage one evening with […] pizza delivery. I booked for a group and everyone was happy. We'll definitely be booking there, again! Read moreGenuine Hotels.com guest review
"Nice hotel, but not the best sleep"
The room was nice, however I put in a room with windows that had a film on them, not a lot of natural light. Additionally the room was placed next to the rooftop AC units on the 3rd floor, which were very noisy, so the sleep was not the best.Genuine Hotels.com guest review
Excellent service and stay. They were great about our pet traveling with us.Genuine Expedia guest review
The stay was nice...... enough said....................Genuine Expedia guest review
"Windows are an issue. Rm 308 has one window perm c"
Food, not good. water pipes from other rooms made loud noise. windows not able to open. table games not available in am hrs.Genuine Expedia guest review
"GREAT PALCE TO STAY"
EXCELENT PLACE TO STAY. STAFF VERY FRIENDLY AND HELPFUL ROOMS VERY CLEAN AND COMFORTABLEGenuine Expedia guest review
"Great river location!"
My favorite aspect is the river views. The rooms are thick-walled, quiet, beds comfortable, recently remodeled, and very clean. An excellent value, too. One thing I really disliked - and this is purely esthetic - is the decor, especially in the lobby - the lighting and colors are cold and impersonal, the vases, fixtures and paintings the worst sort […] of modern. Read moreGenuine Hotels.com guest review
"Really close to everything downtown"
Hotel was really nice. Dinner was awesome. Restaurant staff set up an outside table for us over the river. They were incredibleGenuine Hotels.com guest review
Don't care for the smoking in the casino, but I guess that is Nevada!! Hotel and restaurant were fineGenuine Hotels.com guest review
"Noisy night in Reno."
I am not sure if we got put by the noisy elevator because we booked on Expedia but the hotel was very quiet as far as people, being a Sunday night. We seemed like the only ones on our floor and we don't know why we got the shaft. Our room also had windows that were painted over... very disappointing and we will never stay here again.Genuine Expedia guest review
I want a clean room with a king size bed and nicely furnished room with a desk. I like that everything works like the shower, the toilet, the sink. A comfortable bed and a window that opens slightly for some outside fresh air. The Siena fulfilled my needs.Genuine Expedia guest review
"Location is about all this hotel has going for it."
We were ignored at check-in by reception clerk. On our second day, our room was only partially cleaned and were left without shampoo, washcloths, floor mat, and with only one hand towel -- even after leaving a generous tip.Genuine Expedia guest review
"Not a 4 Star Hotel"
Booked a 'de Luxe King' room which turned out to be just a very basic ordinary hotel room. They should not use de luxe in this context. We were disappointed. Room charge was $60 and there was $23 tax and then $50 for our small dog, so no bargain.Genuine Expedia guest review
"College tour of UNR"
Everything went smoothly. We checked in very late (11pm) and left at 8:30am for UNR. Stopped for breakfast downstairs and told them we were in a hurry. Received a quick and delicious meal for $5 each. Amazing. And nice staff too. Thank you.Genuine Hotels.com guest review
The overall stay was wonderful. However, when we booked our room we specifically requested a non-smoking room. Upon arrival when we checked in we were given our key and went straight to our room which to our surprise had a very strong smell of cigarettes. We immediately went to the front desk and was told that they had no other rooms available. We explained […] to the desk clerk that we had requested a non-smoking room but she advised us that was not a guarantee. REALLY!!!. Housekeeping was sent to the room to try to clear the smoke smell. When we returned to the room it was much better. Read moreGenuine Hotels.com guest review
"clean room , reeked of smoke…"
Found a deal on hotels.com, and took my honey for our anniversary. Decided to upgrade to king from the prepaid queen for $15 more. A no-brainer for the 5th floor view of the river and park outside. Upon opening the door, I could smell the reek of cigarette smoke, and some kind of spray to hide smoke. Being my anniversary, I didn't want to make a "stink". […] Both our eyes got red, and the smell didn't go away. I opened the window and 4 inches it opens, and the smell of fries food from the restaurant wafted in for quite a combination of odors. Upon going to bed, the smoke smell had even permitted into the mattress. - no escape. nonsmoking room? The room itself was clean and fine for what it was, but … the fan in the bathroom didn't work ( for the steam, for the steam). A little let down. Had a better experience at the vagabond down the way. Nice try Sienna, but I don't think you are up to par yet. Read moreGenuine Hotels.com guest review
Hotel store not open when you need it, closed at 8 pm on Friday and Satruday, has to walk across the street to a min mart to get toothpaste, water, etc. No real room service, not one asnwer the phone, no menu in room?? 1 person on staff to handle the hotel on a Saturday night, took hours to get order and then 1 person to deliver and handle orders?? Could […] hear the casino noise thru the walls until almost midnight. Can tell Hotel was just not managed and staff look unkept and sloppy. Read moreGenuine Expedia guest review
"Clean, updated and excellent customer service!"
The place was updated , very clean and the staff were super friendly. Overall , I will most def. be staying there again :)Genuine Expedia guest review
We set up to be picked up by the airport shuttle. By the time we got our bags and looked out the door, the van was there to pick us up. Tyson did a fantastic job of hauling the bowling bags and all the luggage. The only complaint I had was after the first night the maid didn't clean our room very good. Didn't leave coffee even after cleaning the coffee […] pot. However, the next 2 days the room was cleaned properly. It is a little bit of a walk to hit the big 3 casinos, but the River Walk is right there. I will stay there on my next trip for sure Read moreGenuine Hotels.com guest review
"Siena Hotel, Reno, NV"
I love staying at the Siena Hotel in Reno! It comfy, convenient, and clean!Genuine Hotels.com guest review
The room was very clean and decor is modern. Location is great as it's a short walk to the main casinos without all the noise.Genuine Expedia guest review
"Nice hotel walking distance to downtown."
We had a wonderful weekend at Siena, live music was great, staff were friendly and helpful.Genuine Expedia guest review
We spent 3 nights there which included my 40th birthday.The first room was really bad.The carpets were filthy,the toilet would not flush and the shower had not been clean.We were moved, but i expected more than an "i'm sorry,"especially after she asked what we were there for.A bit let down for sure.Genuine Hotels.com guest review
"much improved with new managment"
first time since new ownership- renovated rooms are nice, lobby and restaurant much nicer-love watching the river while we ate and reasonably priced, staff seems happy and helpful.Genuine Hotels.com guest review
"Very nice hotel! Really enjoyed my stay."
From the first day to the last, everything went great! We were very comfortable and the staff was very friendly. Perfect location too. Very close to everything.Genuine Expedia guest review
"Awesome deal and great beds."
Got an awesome deal in using Hotels.com or expedia. Casino and beds are great and comfortable.Genuine Hotels.com guest review
"View of the Truckee River"
We're local and always choose the Siena when it's an option. The rooms are very clean and the staff is friendly and helpful. Thanks!Genuine Expedia guest review
"Overnight stay in Reno"
Hotel was an ok experience. The carpet was very dirty and our room on the 3rd floor had a view of the dining area's dome. Right outside our window. Blah. Oh well, someone had to have it. For the price it was not a bad deal. Could not find a menu for room service, not really sure if they had it anyway.Genuine Expedia guest review
"Upgraded room is a necessity"
Factor in the upgrade fees for a higher level floor otherwise you'll have a wonderful view of a giant HVAC unit.Genuine Hotels.com guest review
1st the heater in our room didn't. Work so they gave us another room we didn't get our jucuzzi tub like it showed in the pictures of our $150.00 pkg so it was a great room but things were not as it was portraded in pictures of the room one main reason for getting the roomGenuine Expedia guest review
"Happy & comfortable staying here"
Great place to stay if you need to be in downtown Reno. The hotel was clean, well kept and in very good condition. Staff was more than helpful and friendly. I would definitely stay here again....Genuine Hotels.com guest review
"Nice hotel downtown"
The hot tube and rec room were nice. Towels would have been a nice commode though. Rooms were clean and beds were comfy. View was horrible with lights shining all night, but curtains were nice to keep the room dark. Shower made a hissing noise... But the coffee and mini fridge were very appreciated. The room temperature was nice.Genuine Expedia guest review
"Better places to stay in Reno"
I was disappointed because of the rating of 4 star. Because of that I was expecting much more. I would rate a 3 star at best. Beds were comfortable, pillows were good. Bathroom very small and lights in the bathroom took quiet a while before it became bright enough to see anything. If it would have been rated a 2 or 3 star I would have been satisfied, […] but definitely not a 4 STAR! Read moreGenuine Expedia guest review
"Will never go back."
Husband booked room for 5 days and the hotel charged his credit in full before our arrival. I booked a room for 4 days for my sister and they also charged my credit card in full before our arrival.My sister requested 1 extra night and was told yes and to pay for 1 night the morning of her check out and they would keep her in the same room. When she […] went to the front desk to pay they told her because I booked the room through Hotels.com,they could not extend the one night and they were full and had no room for her. We had to seperate and drive her to another hotel in the city. Siena did not even offer to help her find lodging somewhere else.Our room was upgraded to "Delux" King. The Air conditioner did not work, the heater vibrated the and squeeled really loud so we were forced to sleep with the window open. Our room sat right over 3 large generators that roared all night. Room service never came until second call. We were told they didn't have spoons so my husband went downstairs to the cafe and got plastic spoons. Horrible place. Do not recommend. Read moreGenuine Hotels.com guest review
So we were given the wrong room. When I called the front desk I was not given the best customer service and was not moved or compensated. The hotel itself was very hot and stuffy feeling. Spent most of our time at other hotel casinos.Genuine Hotels.com guest review
"Not as nice as the website makes it appear"
They need to update the website. There is no night club, and they closed the outdoor part of the bar. Also, the beds have cheap linens and are very uncomfortable.Genuine Hotels.com guest review
"A small hotel casino well done"
The original owners had a grand vision for this property. It didn't work and they went belly up. Enter more experienced operators and you have a nice, realistic, small property easy to get to, easy to navigate, and comfortable enough.Genuine Hotels.com guest review
"Nice decent Hotel"
Hotel was rather nice. Small pool and it was closed during our stay. Also it was a bit far to walk from the other hotels.Genuine Expedia guest review
"close to the river."
i liked it i enjoyed. friendly staff nice place to gamble.Genuine Expedia guest review
"Modern & Comfortable"
Our stay at the Siena was great. Comfortable bed, quiet room and close to the main strip.Genuine Hotels.com guest review
"Deals aren't always as good as they seem"
My wife and I booked this hotel because it was a great price and seemed like it was a nice hotel. We requested a non-smoking room when we booked through Expedia. When we arrived we were given a smoking room which smelled so strongly of smoke that there was no way we could have slept in it. We went down to reception and requested a non-smoking room. […] We were told that non-smoking requests in Expedia bookings were not guaranteed and were subject to availability. We were then offered an upgrade to a deluxe room which they had available in non-smoking. The cost of the upgrade was minimal (less than 20 dollars) but it was the principal that bothered us. We paid for the upgrade and found ourselves in a larger, nicer room (that didn't smell!) but that had a very noisy refrigerator. We unplugged it and found that the noise continued because the adjacent room's refrigerator was so loud that it vibrated the whole wall and we could feel the vibrations through our shoes when standing on the floor. Luckily we had earplugs that suppressed the sound enough to sleep. Read moreGenuine Expedia guest review
"Just friendly staff."
Almost perfect would stay there again. Good location, nice rooms, great service and an overall great stay. Less smoky and generally nicer than some other downtown casinos. The staff was all around very friendly. Ok one dealer was bad, very bad (apparently he could not count or smile to anyone), but every single other person was fun! Oh great music. […] There were kids making tons of noise next door that started early morning. The hotel moved us upon request to an upper floor and no kids there. When we go back we would stay at the Siena. Read moreGenuine Expedia guest review
"Very nice stay."
Very nice :)Genuine Hotels.com guest review
"view and room nice , gaming and food sucked"
was disappointed cause we went for the sports bar that there web sight said was the best in horse racing and showed a wonderful lounge. when we got there it was a sports bar with a 6 foot bar and 3 small t.v's. had to pay for drinks and the casino was the same as our Indian casino's. so we just slept at our hotel and played and ate at silver legacy […] and Eldorado. that is where we will stay from now on, Read moreGenuine Expedia guest review
"WIFI is awful"
First room was very dirty. WIFI only worked in bath tub and hallway. River restaurant was the only bright spot. Excellent.Genuine Expedia guest review
We had a great time staying here. I rated a 4 because using the elevators you had to use your card anytime you wanted to go above level 3 I think, which was irritating after awhile. But the overall experience was great to include the casino and spa. I just wish the pool was open. The concierge was also great provided a ride to the airport as well.Genuine Expedia guest review
"Good deal for the money"
Comfortable and the casino was nice. The carpet needed cleaning.Genuine Expedia guest review
This was our weekend getaway and it was very nice especially the couples massage. I would rate it higher on the facilities but the lobby is next to the casino so the smoke smell hits you when you check in. However, as soon as you go up to the second floor the smoke smell is gone. Overall, I would recommend this hotel.Genuine Expedia guest review
We loved the sounds of the river flowing by our room, and our windows opened. There were a few maintance issues in our room, which easily could be fixed. Our 2 for 1 salmon dinner was excellent, but the Sushi cafe was our favorite spot! Nice valet parking, ease of check in with friendly staff.Genuine Hotels.com guest review
We loved everything !Genuine Hotels.com guest review
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