"Siena Hotel Spa Casino, Reno, NV"
This is a hotel that one might tend to forget about due to it being slightly south of the downtown major casinos. However, it is a gem, it is really close to everything, borders on the scenic Truckee River and has all of the amenities for a very comfortable stay and delightful dining. We'll return again and again after our re-discovery!Genuine Hotels.com guest review
We had a very nice clean room. The view of the Truckee river while eating was perfect. Friendly knowledgeable staff was very helpful. Only problem was that there was a wedding going on, and the room right next to us must have been the "kids room". They got pretty noisy at times, but quieted down when the parents came back to check on them. Can't really […] blame the hotel for that, I suppose. Read moreGenuine Expedia guest review
We have a dog and this hotel is great if you have to travel with a pet! The room was very clean and well kept. The staff was a 10.Genuine Hotels.com guest review
We always enjoy staying here. I'm not marking them down, but we had asked for an early check in, they accommodated us, sort of. We showed up and they gave us a room on the 5th floor. We walked in and immediately walked back out due to the cigarette stench. Unfortunately they couldn't accommodate us...so we left and came back later. Our 7th look room […] was perfect!!! Clean with very comfortable beds. We also enjoy the hot tub and pool...we had a great stAy! Read moreGenuine Hotels.com guest review
"Not Bad at all."
Nice property for the money. Check-in fast and easy. Room was big enough for my needs. i was there for business so I didn't take advantage of the casino but it seemed O.K. First night appetizers and drinks with clients service in bar was O.K. Next day breakfast buffet was fast, affordable, and good for the money. Next night, service at bar was bad enough […] for me not only verbalize it to the staff on duty but to call and complain (and I'm not ordinarrily not the type, I usually just leave) to the manager. I was ignored by the wait staff who appeared to care less about me but then rushed to help someone who arrived after i did. Manager said she'd send me an e-mail that would "Take care of me-Make things right" still no word. Would definately stay again I would just find another place to eat and have drinks where I am not invisible because outside of that one experience, my stay was great. Read moreGenuine Hotels.com guest review
Our favorite place to stay in Reno!Genuine Hotels.com guest review
"Disappointing hotel experience."
We reserved a non smoking King bed room. When we arrived at the hotel the only King rooms available were smoking. The hotel desk indicated that they could put us in a non smoking room with two queen beds but they would have to charge us an additional $14.00 for the upgrade. I indicated I would be happy to take the queen bed and asked if they could waive […] the fee since it was our only option of a non smoking room. The clerk asked the manager and came back to tell us that the manager said no. The clerk indicated that they do not guarantee the "type" of room that you reserve. We paid for the "upgrade" and checked into a rather ordinary looking room. The major problem with the room was that the heater was so loud it kept us awake most of the night. The room was clean and the bed was comfortable but those were the only redeeming qualities. Also, I booked the hotel because it overlooked the river, but only half of the rooms actually overlook the river the other half (the half where my room was located) overlook a series of parking lots. I would not recommend this hotel to my friends nor would I stay here again. Read moreGenuine Expedia guest review
"LOTS of SMOKE"
Choking smoke in the lobby and elevator. Room was pretty much smoke free. Air conditioner didn't work so the room was stuffy.Genuine Hotels.com guest review
"Nice but small"
The hotel was great but noise was a problem. Other guests on our floor were loud, inconsiderate, and drunk. More a case of my bad luck rather than a hotel selection problem. I'd stay here again and cross my fingers. Alcohol and good manners usually don't go together no matter where you are.Genuine Hotels.com guest review
The room was small and could have done with about 1/2 the furniture and more sound proofing. The staff on the other hand was 4 star all the way. The white water cafe was an excellent choice for dinner. We felt safe and secure and hoped that the car was. As it turned out the car was safe too. Maybe the neighborhood was better than it lookedGenuine Hotels.com guest review
The pictures and descriptions online DO NOT tell the truth about this hotel the photos are WAAAAAAAAAY better online than real life. I was very disappointed in the rooms, casino area, and hotel in general. I will not be staying here again, it was pretty gross. The one positive was that the staff was very nice.Genuine Expedia guest review
My husband is a licensed exterminator and whenever we stay out of town, he always brings a flashlight and will check the room for any bugs before we settle in. Right away, he found bed bugs. We spoke to the front desk, who sent a service guy up. We were moved to another room which we checked for bugs and this room was fine. The breakfast buffet was […] good and the view overlooking the river was really nice. But the casino reward club is only good if you stay there multiple days. I'm hoping they will take care of the bed bug issue before renting the room out to someone else. Read moreGenuine Hotels.com guest review
We have an inconvenience with dirty water in the bathtub at 1:00am, just the maintenance guy show up to give us an apology. Our room was a king size bed in the 3rd floor, and we have to move at that time to a 2 queen bed room. Nobody from the front desk show up, they just call to let us know our new room. No updates, no discount, no apologyGenuine Hotels.com guest review
love the room furnitures and display. enjoyed pet friendly service and access to a near by park for walk and scenery.Genuine Expedia guest review
"NICE PET FRIENDLY HOTEL/CASINO WALK TO HARRAHS"
THE HOTEL WAS VERY ACCOMMODATING WITH SHUTTLE AND THE RESTAURANT WAS AMAZING! EVEN WITH THE BOGO SPECIAL THEIR DRINKS AND DINNER WERE DELICIOUS! THE LOBSTER AND FILET WERE INCREDIBLE WE ATE THERE BOTH NIGHTS. THE LOUNGE WAS RELAXING AND THE ROOF TOP POOL WAS HEATED AND THE SPA WAS ENJOYABLE AT THE END OF MY BUSINESS DAYGenuine Expedia guest review
"A True Disappointment"
I booked two rooms, one for my husband and I, and one for my parents. The rooms were generally clean and a nice, comfortable temperature when we arrived. The benefits stop there, unfortunately. Our room felt like a cruise ship cabin. It was tiny, but at least it has a nice view of the river. My parents' room was a bit bigger but lacked a view. They […] put us across the hall from the elevator and right next door to the ice and vending machines. My parents were right behind the elevator shaft with a generator right outside the window, so both rooms were extremely noisy. The beds and pillows were very uncomfortable. By the second morning, there was no hot water when I went to shower. I figured maybe all the guests were using the water at the same time, so I walked down to the coffee shop in the lobby and ordered two soy lattes and a container of fruit. The espresso tasted burnt and the soy milk tasted rancid. The fruit salad tasted like chemicals. My second attempt to shower was unsuccessful. The water was icy cold. I called the front desk and was only told "I'm sorry about that," but no solution was given. We left without showers to check out. They did not ask how our stay was, but when we informed them about our dissatisfaction, they again only apologized. We felt as though we were given the worst rooms in the hotel because we booked via a discount website. I can't even imagine paying full price! We were truly disappointed and would not recommend this hotel. Read moreGenuine Hotels.com guest review
"Beautiful river view from deluxe king room."
No wait at check in. Desk staff extremely efficient, friendly and upgraded for my birthday!Genuine Expedia guest review
"Within walking distance to larger casinos"
Nice expect that they never cleaned our room in the two weld we stayed there. Also the staff was basically useless even the manager would not return phone calls about complaints.Genuine Expedia guest review
First time I stayed at Siena but will definitely stay again. It was a nice upgrade from the other hotels in the downtown area.Genuine Hotels.com guest review
The front desk lady name cierra was very rude when I try to check in two room. I paid for both room but the other room I add my sister name on so she can come and get the key but cierra would not let me check in. Both room have king size bed and they both lean on one side make us have a very difficult to sleep on one side. The door had problem to shut […] every time and the heater make lound noise. Would not recommend this hotel and would not come back Read moreGenuine Hotels.com guest review
Nice room, comfy beds, love the pool and hot tub! Where are the towels, though?? I would recommend to friends. Ate at Sushi Saga, good food, not great, had a groupon!Genuine Hotels.com guest review
"Nice enough but Reno us tired"
I was staying at the Sienna because I was attending a conference at UNR. The hotel is centrally located and was clean. Service was fine. Check in was easy. Reno has seen better days. The mentally ill strolled the streets. Liquor marts on virtually every corner. I didn't feel particularly safe walking day or night.Genuine Hotels.com guest review
"OK location, bad hotel."
What a dumpy hotel. I reserved a non-smoking king and while checking in was told "sorry, but we're out of non-smoking rooms". Apparently they don't guarantee room type. No other rooms available. Sigh. On top of that, the room was dirty - I don't mean dusty - I mean dirty. There was visible dirt, hair, little bits of discarded plastic on the bathroom […] floor and the carpeting around the bed and night stand. Gross. Quite frankly I found this hotel and the casino area pretty depressing. I should have stayed at the Super 8 in Sparks, at least a Super 8 is clean and I get what I expected. This place, OTOH, was quite a let down. Read moreGenuine Expedia guest review
"Better than most Reno hotels"
We have stayed here twice now, in one of their deluxe rooms - a tad bigger than regular rooms. We enjoyed both times. We chose this location because we were traveling with our toy poodle. They are really pet-friendly. They do charge a $50 per stay pet fee, but for the area, it is the best deal. We were even able to eat with our pooch nearby, by sitting […] at a table on their patio (they have three patios - one for the restaurant, one for the bar, and one for the sushi place). We ate several meals here, food was good, no complaints. The view overlooking the river from the patio is excellent. Casino is quieter and less smoke-filled than most and they have an excellent spa on premises. Easy walking distance to downtown and the major casinos. Read moreGenuine Hotels.com guest review
"Close to everything and great view of the river"
Stayed here for 2 weeks. The only complaint we have is that they did not change our bed sheets everyday and they kept forgetting to bring towels to our room. We asked to speak with a manager and she never returned our phone calls or messages that we left at the front desk. One would think that an upgrade would be available after the 1st week but not […] so at this place. poor housekeeping! Read moreGenuine Expedia guest review
"Close to everything, nice hotel"
The location was close to the activities but far enough away that the hotel itself was quiet. The room was very nice and the bed was comfortable.Genuine Hotels.com guest review
Dated Hotel and too smokey! Outside spot lights shine in room all night.Genuine Expedia guest review
"First time in Reno"
The room was clean and quiet. I had a great view of the river.Genuine Expedia guest review
Great place, just small roomsGenuine Hotels.com guest review
Nice Hotel, the staff was very friendly and helpful, the cleaning crew forgot a couple of things like leaving us towls one day, but the staff went out of there way to correct the issues. Nice place.Genuine Hotels.com guest review
Husband and I stayed at The Siena Hotel. Very nice, clean well worth the price.Genuine Expedia guest review
Parking was on street and not secure. park at your own risk. Carpet in room was stained but everything else appeared clean / smelt goodGenuine Hotels.com guest review
"Nice remodeled room overlooking Truckee River"
Nice remodeled rooms. Included refrigerator, in room safe, HD tv. ironing board, coffee maker. The windows opened. Clean quiet.Genuine Expedia guest review
"Close to riverwalk, pioneer theatre, and auto muse"
Great location. Wife and I are not gamblers. Came to reno for concert. Hotel very centrally located. On negative side, 1st floor is unbelievably smoky. Room needs to be cleaned better.Genuine Expedia guest review
Good rates and clean hotel.Genuine Hotels.com guest review
"parking not secure enough"
had a hard time sleeping worrying about the vehicle. It would be better if the parking was fenced with security.Genuine Hotels.com guest review
Staff was friendly & helpful. Had a window that did not close all the way and when I metioned it to the front desk, someone showed up and fixed the problem with 15 minutes. Location is on the quieg side, away from te main casinos. Restaurant staff was great and the food was excellent. We had a table by the window which provided a great view of the river. […] Would stay again. Read moreGenuine Hotels.com guest review
"Excellent customer service"
Great room, staff very helpful. Room lacked information on surrounding area and hotel amenities, but otherwise a great hotel, but a little far to walk to the university.Genuine Hotels.com guest review
Room very comfortable and cleanGenuine Expedia guest review
"would stay again"
Except for the missing coffee which was brought up when I asked for it and no shampoo, glad we took our own, the only other issue was the blocked off west street entrance to the restaurant area. The room and bed was comfortable. Very friendly service. 2 other family members had rooms there as well .Found the second floor lounge entertainment to our […] liking. We would stay again if we return to Reno. Read moreGenuine Hotels.com guest review
"Watch those charges!"
I gave a low score on quality of hotel service because of one incident - I was fraudulently charged in the Whitewater Restaurant. My regular bill was processed through VISA and then an extra charge for the tip (which was already included in the first processed charge) was run through. If I cannot trust the employees that they will act in an honest and […] ethical fashion it casts an overall negative reaction to the hotel/casino. I am currently waiting for a response from the Siena. Otherwise it was a nice place to stay. More quiet and cleaner than a lot of the hotel/casinos. Room carpet had some dirty marks in numerous places but otherwise was clean and comfortable. Read moreGenuine Hotels.com guest review
"Wonderful hotel with beautiful accomodations."
Enjoyed the sushi and atmosphere, including the artwork, music provided, and room amenities, very much. The room was clean. The rate was a bit high, but it was an enjoyable experience all around.Genuine Hotels.com guest review
"Very relaxing stay"
We liked everything about the hotel except for the fact, that the spa services were not available during our stay(M-W).Genuine Hotels.com guest review
I'd not bother staying here but instead head to Tahoe. The hotel although modern looking is full of smokers, the rooms are small and look lived in, even when just cleaned. Bedding is awful and well, the town is horrid. Avoid!Genuine Hotels.com guest review
"right in the city of Reno"
Excellent Room for the price, clean sheets, comfy bed, and excellent flat screen tvs. Great Bargain!!Genuine Hotels.com guest review
When we arrived we were early, and they had our room ready for us. That was a blessing, because we had been up for at least 12 hours before we arrived, and was exhausted. Our room was nice, clean and comfortable, the only thing that would have been better, would have been to have a microwave in the room, and a fan in the bathroom. There was a night […] light in the bathroom, but no fan. That is not good when you take a shower, or the other bathroom duty that requires a fan. The lights in the bathroom needed to be lighter, because when you are in the shower, you can't see. It was nice that they had a breakfast buffet, but they need to expand it, or also include the dining room, with a menu (expanded). Over all, we did enjoy our stay Read moreGenuine Expedia guest review
"Boutique style resort/Casino"
The staff was warm and friendly, and we were able to check-in early at 12:30. Our room on the fourth floor was clean, spacious and comfortable. Free parking, no " Resort Fee" free WiFi, nice pool deck, clean towels and free water in the gym. All in all, a nice departure from the other downtown hotels.Genuine Hotels.com guest review
"Nice hotel close to pretty much everything."
It was a romantic getaway with my wife and we enjoyed to pool and hot tub.Genuine Expedia guest review
"We stayed there for the price and location,"
This was our 2nd stay, very nice place. Will try to stay there during baseball season.Genuine Expedia guest review
"Not what it should be"
I've been staying at the Siena for years for business and always want it to be much more than it is. Sigh.Genuine Hotels.com guest review
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