We had to wait 2 1/2 hours to get into our room, check in is at 3:00 and we did not get our room until 5:30pm. Then when it came time to shower the Hotel had no clean towels to use to dry off with. I mean really we were given hand towels to dry with.Genuine Hotels.com guest review
Excellent location and value for $.Genuine Hotels.com guest review
This hotel was okay. The location was good. Free breakfast consisted of stale bagels and cereal. The room was clean. Very limited on bath towels. The pool water was greasy. My blanket that I brought from home disappeared from our hotel room. I paid $89.00 a night internet special, so I guess it was worth the stay.Genuine Hotels.com guest review
Service was nonexistent. When we arrived (late in the evening) there were no towels in the room. I called the service number and was told that they would be sent. I waited awhile and ended up going to the lobby to get them. The next day, they took the dirty towels, but didn't give us any replacements. Had to go to the lobby again for towels. Rooms were […] run down. Hair drier kept blowing the circuit. Had to unplug the refrigerator to plug in the microwave. Didn't even have a coffee maker in the room. Elevator was free standing with a concrete shaft with no ventilation at all. Elevator rides were like being in a sauna and were very slow. Only one elevator out of two was working. Location was nice. Close to the convention center. Rates were exorbitant for the overall lack of quality. Paid strictly for location. Left a night earlier than originally planned rather than put up with the circumstances. Also, no lights were turned on after dark. They were on in the morning, don't know when they finally came on. Finding the elevator button in the dark was quite a challenge. Read moreGenuine Hotels.com guest review
when I booked the hotel it showed one picture online. After I stayed it changed to what it really looked like. The first room had black mold in the room. They did get us another. Several other guests were complaining at that time, One for crumbs in the bed, another said they changed 3 times. Bath towels seem to be an issue having enough.Genuine Hotels.com guest review
rat traps in room , rooms not vary clean,but cheapGenuine Hotels.com guest review
Dislike my stay had to change rooms due to animals next door and just didn't feel the amount we paid could have been a whole lot betterGenuine Hotels.com guest review
Our stay was good. Clean rooms, good location, friendly staff, comfortable beds and reasonably priced. We had to wait till 9:30pm to get refreshed towels the 2nd day, however the staff member at the front desk, Anetra brought them to us personnally as soon as they dryer stopped.I would defiantely stay again.VMGenuine Hotels.com guest review
"Descent location and beach bum hotel"
The location is great, walkable to the beach. The ocean view is disappointing. First and 2nd floor rooms can view the hotel pool. The hotel pool does not have any view of the ocean. Staff was very kind, but could not follow through on all promises. Breakfast offered no wheat free eggs or alternatives. I did thank them for keeping it open until at least […] 10:00 am because I never make it to continental breakfast before 9:00 on vacation. Read moreGenuine Hotels.com guest review
The outside and the pool area were nice. The staff was nice. The bathroom had mold on the walls and around the tub area. The first night we had only 2 towels, very thin and cheap. The second night we had no towels at all!! The breakfast did not have many choices, nothing hot except frozen waffles. Look for another hotel unless they buy more towels.Genuine Hotels.com guest review
I will never stay here again. We walk in to see someone's sock on the floor along with a dead roach in the middle of the floor. Also, no back to the remote to hold batteries in which was annoying. Also, the toilet would constantly run every few minutes so we had to close the bathroom door so we could sleep. Lastly, the a/c did not cool very well. I […] realize I didn't stay in a high dollar hotel, but cleanliness and functionality should be something a guest should have no matter what. It was very pleasing to walk into the hotel lobby and receive good service, but such a disappointment after that. Read moreGenuine Hotels.com guest review
"very clean and close to everything"
wonderful. cleanup could of been better but great hotel.Genuine Expedia guest review
"Good location - comfy beds"
Room was fine but the toilet paper was almost out and when the maid service came on the second day they didn't replace it or leave an extra roll. Bathroom lacks hooks and adequate towel rack. We were a party of two… if you brought your family of four the towel rack/hook situation would be ridiculous! Front desk staff very nice.Genuine Hotels.com guest review
We will never stay at this place again. The beds were extremely hard. The only thing warm for breakfast were some soggy waffles, or you could make your own oatmeal. They also decided to paint the hotel on a Friday (which I would assume to be one of their busiest days) which resulted in having to walk way out of the way in order to get to the pool. The […] only positive thing I can say is the people at the front desk always had a smile on their face and were very personable. Read moreGenuine Hotels.com guest review
"The hotel is old and run down"
This hotel is old and so is everything in it, including the air conditioning system. The rooms open to the outside, so technically this is a motel not a hotel. Very disappointed for the price. The staff were FABULOUS - couldn't do enough to try to make us happy, but the hotel needs some serious work. The cleanliness was borderline. The breakfast was […] minimal and needs improvement too. Read moreGenuine Expedia guest review
"Horrible Horrible Horrible"
HORRIBLE TO HORRIBLE HORRIBLE.. I would never recommend this place.it was the worst.Genuine Expedia guest review
"Pricey basic hotel"
Expensive hotel that had no frills. Yes you're across from the beach ,but there are hotels that we've stayed in for 20-40.00 more right next door that are up to date. Our poolside view was completely blocked off by a concrete wall where the stairs were located. The pool was nice but my kids said it was dirty. I would stay here again if the price was […] cut in half. Read moreGenuine Expedia guest review
"Its a cheaper motel across from the beach"
The breakfast is lacking with only cold items. There is a grocery store next door, so that was good. The beds were double beds, not queen. Our comforter had cigarette burns on it, & it was a non-smoking room. The pool was nice. There is no business center so unless you have a laptop or tablet you are out of luck for internet service. There was laundry […] onsite. It is one of the least expensive places to stay that close to the beach. So if you only need the room for sleeping it is fine. Read moreGenuine Hotels.com guest review
"good location,close to beach,close to resturants ."
bathrooms need more attention,other then that room was clean.we enjoyed are stay.access to everything was good.Genuine Expedia guest review
"Vast room for improvement"
No towels in room, telephone did not work, terrible smell throughout, front desk informed and did nothing, finally got towels from housekeeping staff. Hotel in general rundown condition. Definitely will not stay there again.Genuine Hotels.com guest review
"Close to the beach"
mold in the bathroom, room smelled horrible, wasn't ready at check in timeGenuine Expedia guest review
We enjoyed our stay! My only complaint was the elevator, it was extremely slow with no air. Other than that, for as much as we were in the room, we would stay there again!Genuine Expedia guest review
This hotel is conveniently located. Pool is very nice. But some areas that need improving: Our room had an overpowering moldy smell. The carpet felt damp all the time. The smell triggered my allergies to flare up.Genuine Expedia guest review
I had trouble getting there the first night, I booked on line my rooms were paid for, but because I didn't get there before 6:A.M. my rooms were canceled. I don't understand they were paid for, I called the hotel and told them I would be there late that night or early the next morning. I get there my reservations were canceled. I don't understand. If […] I rent a car and don't drive it, they don't come and pick it up. I've paid for it. Right now I'm talking with the web site I booked about getting some of my money back . The rooms smelled. It was kind of scary going back and forth to my room. Read moreGenuine Hotels.com guest review
"For that price never again!"
Our room had no shower curtain, when we asked for one they said maintanence would bring one in the morning......we were leaving in the morning. asked for towels they gave us hand towels. Toilet wouldn't flush right out of the gate......save your money and get a better hotel!Genuine Hotels.com guest review
"Very nice accommodations for the money."
I have stayed here before when it was under a different name. The grounds are beautiful, the rooms very comfortable and the staff very pleasant. It is ideally located not too far from Walmart, Landry's and right next door to Kroger, if the mood suits you. I will definitely stay here again.Genuine Hotels.com guest review
Smell like armpits, humid carpet and sheets, dirty. DisappointedGenuine Expedia guest review
"Close to beach, super market, fast food restaurant"
The carpet got soak with water near the AC. The bathroom looks like having mold. Carpet is so dirty No soap, have to ask for toilet paper and Kleenex from the front desk, no shampo....plenty of continental breakfast. Don't want to go back.Genuine Expedia guest review
"Very nice location,hotel staff very nice."
Every thing was very nice. Just would like to have more choices on free brekfast.Genuine Hotels.com guest review
"Great location and good value when on a budget."
The hotel is in a great location along the sea wall and there are plenty of things to do within walking distance. The beach is directly across the street and there is a stoplight approx 1/2 block down so crossing the street is easy even when traffic is bad. The hotel itself is somewhat in need of renovations but the rooms were clean and not too noisy […] and the staff was polite and courteous. They do seem to have problems getting rooms cleaned before the estimated check in time so be prepared to go eat/shop/etc for a while and not be able to check in right at 3:00. (Our room was ready when we checked in at 5:00 but several other people were being told to come back in an hour) Read moreGenuine Hotels.com guest review
"Very close to beach and our cruise."
We were greeted with smiles and helpful staff. The elevator needed maintenance of the floor buttons. But would recommend this hotel.Genuine Hotels.com guest review
There were only two towels, no Kleenex or toilet paper. Breakfast was less than desirable for the cost. The room was clean and location great, just not worth the cost paid. This room should fall into the rate if around $100 per night, rather than $270.Genuine Hotels.com guest review
"Don't think I'll be staying again"
The hotel was extremely overpriced, minimal parking, and there were no towels or washrags in the room upon arrival. I booked this hotel last minute, so I assume that is the reason for the inflated pricing. Won't be going back.Genuine Hotels.com guest review
"Lack of Service/rooms after reservations"
Lack of rooms, room wasnt available 4 hours after arriving.Genuine Hotels.com guest review
"Too long to wait."
I had reserved the room from Expedia and when I check in at 6:00pm, my family with young children had to wait for more than an hour to get a room. Sad!!!Genuine Expedia guest review
"Galveston Red Roof"
When we arrived we were told the hotel was being remodeled . There were no table and chairs or coffee makers in the rooms . The pool was closed more than it was open and was not heated as promised. They promised hot breakfasts but all we got was frozen waffles and cereal . At least the air conditioner worked .Genuine Hotels.com guest review
We knew upon booking the hotel that it wasn't five star. We knew that the hotel was fully booked, but there were some things I still expected. I expected towels in the room. There was not a single towel in the room upon check in. We were assured towels would be delivered shortly. By the next morning still no towels. The guy behind the desk was annoyed […] when I asked for towels. I was finally provided a "pool towel" which was barely larger than a hand towel and as rough as sand paper. I would not recommend this hotel as the overall attitude of the staff left a lot to be desired. Read moreGenuine Hotels.com guest review
"Nice hotel right on seawall"
3 hrs check in. needs more of a breakfast selection.Genuine Expedia guest review
"Breakfast was a joke"
Room was ok, but the service ways great. Took forever for us to get in the room and to get extra towels. Breakfast was a joke. Bagels and waffles that u toast yourself, that's it. Don't even bother better off going somewhere else for breakfast.Genuine Hotels.com guest review
The room I stayed in was filthy. Sheets were dirty, room smelt horrible, there was left over food in the microwave, the toilet had feces in it, and it looked as if nothing was cleaned.Genuine Expedia guest review
"Not recommeded but if you are low on funds."
Very very small room and the carpet felt "icky" the bathroom was incredibly cramped and the ac unit was very out of date. We took our dog here cause it was pet friendly. Very unlikely to be back here.Genuine Expedia guest review
"Great seawall location"
Affordable, convenient, and well maintained for what looks to be an older hotel. The rooms are very basic, but was clean and the beds were comfortable. Bring your own shampoo and conditioner. Plenty of free parking, even while totally booked. You can walk across the street to the beach, and it was nice to be able to bring our dog without an extra charge. […] Breakfast was good, and the Mexican restaurant next door was delicious. It was also very convenient being adjacent to a Kroger. I would stay here again Read moreGenuine Hotels.com guest review
"Did not get what I paid for"
Had I not paid double what the regular rates for this hotel were (because of the holiday), I would not complain (as much). But for the price I paid I was expecting the towels not to be threadbare, the carpet to be vaccumed, the AC to "condition" the air, the bed shams not to be spotty, and some of the cleaning staff not to be so "gruff". WIth Red Roof […] Inn normal rates, you get what you pay for. But in the case of Mem. Day weekend, I did not. Read moreGenuine Hotels.com guest review
"Close to sea wall"
The hotel was clean. Front desk personnel very helpful, friendly and nice. Good continental breakfast. The location great; it is on the seawall. We will stay againGenuine Hotels.com guest review
"The most horrible room I have ever seen!"
The hotel staff was extremely rude, did not care if we were unhappy. The room smelled awful.Genuine Expedia guest review
"A place to relax"
The hotel was good for a short stay. Front desk help was fair Getting towels pillows toilet paper was a task and never got pillows or toilet paper Back elevator was iffy and very slow also stopped at every floor for no reason Breakfast could be better. Possibly accommodating gluten intolerance. I would stay there again.Genuine Expedia guest review
Rooms were clean, staff were very friendly-even let us check in early. Breakfast was good and was replenished quickly. There were certain other group of guests that were slightly rude-smoking in the hall, knocking on everyone's door at 8am, being very loud..overall fantastic experience and will stay again.Genuine Hotels.com guest review
Since we were on 59th and Seawall, we had easy access to 61st and Seawall Blvd. There was a Kroger next to us, so we could easily pick something cheap up for lunch instead of spending money out to eat. The beach was right across the road from us and we were within decent walking distance from various shops and resturants. My wife and I had a great time. […] My only complaints, the first day we got in the wifi was down all day and the carpet was frayed by the bathroom entrance. Read moreGenuine Hotels.com guest review
"Not what was expected"
For the price and review online it was not at all what we expected. For 2 adults and 2 childern, we were given minimum items in the room, feather pillows(4), 3 towels, no room condiment, no heated pool. It was a disappointment.Genuine Hotels.com guest review
"Cheapest on the Island with a Pool"
The hotel is fairly nice, and right across from the beach. The staff is nice, but you can tell their efforts are limited by laziness. The room was ok, nothing special, not dirty (although I choose not to use a pillow cause the case seemed iffy/dirty/used), there was no toilet paper in my room when we checked in. Our ocean view room was ocean view, definitely […] not beach view. You could see the pool, office roof, and waves, palm trees and a light post or two in the background. The pool was nice! The continental breakfast was standard. They mention waffles, do not expect the waffle makers, but Eggo waffles and toasters. All in all it was a great deal for what I paid, clean, safe and the cheapest on the seawall with a pool. I would stay here again and refer to friends. If you are looking for a SPECIAL get away...go to the San Luis! Read moreGenuine Expedia guest review
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