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  • Westgate Town Center
  • All hotels in Kissimmee, Florida, United States
All hotels in Kissimmee, Florida, United States
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1 room,  2 adults 
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Room 1:

Westgate Town Center - Kissimmee

28.329022, -81.597279
3 stars
4000 Westgate Blvd, Kissimmee, FL, 34747 United States ‎1-866-539-0036‎ | welcomerewards™

For every 10 nights, get 1 free!

Lowest price $129 $97
available on 05/20/13
Price Match Guarantee
4.0 169 5

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    Landmarks near Westgate Town Center

    • Mystic Dunes Golf Club Hotels - Kissimmee 1.1 miles
    • Maingate West Hotels - Orlando 1.4 miles
    • Disney's Animal Kingdom® Theme Park Hotels - Orlando 1.9 miles
    • Disney's Winter Summerland Miniature Golf Course Hotels - Orlando 2.2 miles
    • Orange Lake Golf Hotels - Orlando 2.2 miles
    • All landmarks in Kissimmee

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    Overview of Westgate Town Center - Kissimmee

    Location.
    The Westgate Town Center, located in Kissimmee, Fla., is one mile from the main entrance of Walt Disney World. Family attractions within 10 miles of the resort include the Arabian Nights Dinner Show, Downtown Disney and SeaWorld.

    Resort Features.
    This resort is flanked by the Westgate Vacation Villas to the south and the Westgate Towers to the northeast. All of the resorts share certain amenities and check-in facilities. A mini market and deli are located at the property, and several restaurants are located across the street within the resort. Recreational amenities include 13 freeform pools and 13 spa tubs, a fully equipped weight room, activity center with arcade and basketball courts, and tennis and volleyball courts. A pond near the clubhouse offers fishing and paddleboat rentals. Bicycle rentals are also available. Child care services and an activities program, including arts and crafts, games and movies, are available for a fee. The resort offers complimentary shuttle service to area shopping, as well as complimentary scheduled transportation to three major theme parks: Walt Disney World®, Sea World, and Universal Orlando. Schedules and pick-up locations can be obtained at the front desk.

    Guestrooms.
    One- and two-bedroom accommodations at the Westgate Town Center feature full kitchens or kitchenettes with mini fridges, microwave ovens and sinks. Living rooms offer leather furniture and big-screen televisions equipped with cable channels and VCRs. Dial-up Internet access is available for a fee. Master bathrooms feature marble jetted tubs. Two-bedroom units boast screened-in porches. Washers and dryers are provided.

    Image of Westgate Town Center, Kissimmee
    4.0 out of 5 Excellent (169 reviews)
    (Neighborhood average 3.7)
    Hotels.com Guest Rating
    TripAdvisor Traveller Rating
    The hotel was very clean and the service was excellent from start to finish. The location was excellent. It was about a mile from Disney World. The... resort also had ample activities for all ages. by Keisha  from SC on 04/10/13

    Guest Rooms

    Change search
    Enter dates to check prices
    1 room,  2 adults 
    Adults Children
    Room 1:

    One Bedroom Villa

    Hotel Info: ‎1-866-539-8117‎

    See room information

    Room description

    • One King and One Sofa Bed
    This room measures 506 square feet (47 square meters). Get a good night's rest with cotton linens and a sofa bed. The private bathroom has a shower, as well as complimentary toiletries and a hair dryer. Wireless Internet access (surcharge) keeps you connected, and the DVD player and TV with premium TV channels are offered for your entertainment. The private kitchen is equipped with a refrigerator, a stovetop, and a microwave. A washer/dryer, a ceiling fan, and a separate living room are among the conveniences offered. This room is Non-Smoking.


    Room Details

    • Air conditioning
    • Clock radio
    • Coffee/tea maker
    • Cribs/infant beds available
    • Direct-dial phone
    • DVD player
    • Iron/ironing board
    • Microwave
    • Refrigerator
    • Satellite TV service
    • Voice mail
    • Wake-up calls
    • Window opens

    Two Bedroom Deluxe Villa

    Hotel Info: ‎1-866-539-8117‎

    See room information

    Room description

    • Two Double Beds
      or
    • One King and One Sofa Bed
    This room measures 1219 square feet (113 square meters). Get a good night's rest with cotton linens and a sofa bed. The private bathroom has a bathtub or shower, as well as complimentary toiletries and a hair dryer. Wireless Internet access (surcharge) keeps you connected, and the DVD player and TV with premium TV channels are offered for your entertainment. The private kitchen is equipped with a refrigerator, a stovetop, and a microwave. A washer/dryer, a ceiling fan, and a separate living room are among the conveniences offered.


    Room Details

    • Air conditioning
    • Clock radio
    • Coffee/tea maker
    • Cribs/infant beds available
    • Direct-dial phone
    • DVD player
    • Iron/ironing board
    • Microwave
    • Refrigerator
    • Satellite TV service
    • Voice mail
    • Wake-up calls
    • Window opens

    One Bedroom Deluxe Villa

    Hotel Info: ‎1-866-539-8117‎

    See room information

    Room description

    • One King and One Sofa Bed
    This room measures 931 square feet (86 square meters). Get a good night's rest with cotton linens and a sofa bed. The private bathroom has a separate bathtub and shower, as well as complimentary toiletries and a hair dryer. Wireless Internet access (surcharge) keeps you connected, and the DVD player and TV with premium TV channels are offered for your entertainment. Ease tension with a soak in your own private spa tub. The private kitchen is equipped with a refrigerator, a stovetop, and a microwave. A washer/dryer, a ceiling fan, and a separate living room are among the conveniences offered. This room is Non-Smoking.


    Room Details

    • Air conditioning
    • Clock radio
    • Coffee/tea maker
    • Cribs/infant beds available
    • Direct-dial phone
    • DVD player
    • Iron/ironing board
    • Microwave
    • Refrigerator
    • Satellite TV service
    • Voice mail
    • Wake-up calls
    • Window opens

    Studio

    Hotel Info: ‎1-866-539-8117‎

    See room information

    Room description

    • One Double and One Sofa Bed
    This room measures 592 square feet (55 square meters). Get a good night's rest with cotton linens and a sofa bed. The jetted bathtub is a great place to wind down; the private bathroom also has complimentary toiletries. Wireless Internet access (surcharge) keeps you connected, and the DVD player and TV with premium TV channels are offered for your entertainment. The private kitchenette is equipped with a refrigerator, a microwave, and a coffee/tea maker. A desk, a wake-up call service, and an iron and ironing board are among the conveniences offered. This room is Non-Smoking.


    Room Details

    • Air conditioning
    • Clock radio
    • Coffee/tea maker
    • Cribs/infant beds available
    • Direct-dial phone
    • DVD player
    • Iron/ironing board
    • Microwave
    • Refrigerator
    • Satellite TV service
    • Voice mail
    • Wake-up calls
    • Window opens

    Two Bedroom Villa

    Hotel Info: ‎1-866-539-8117‎

    See room information

    Room description

    • One Bunk Bed
      or
    • One King and One Sofa Bed
    This room measures 690 square feet (64 square meters). Get a good night's rest with cotton linens and a sofa bed. The private bathroom has a bathtub or shower, as well as complimentary toiletries and a hair dryer. Wireless Internet access (surcharge) keeps you connected, and the DVD player and TV with premium TV channels are offered for your entertainment. Ease tension with a soak in your own private spa tub. The private kitchen is equipped with a refrigerator, a stovetop, and a microwave. A washer/dryer, a ceiling fan, and a separate living room are among the conveniences offered. This room is Non-Smoking.


    Room Details

    • Air conditioning
    • Clock radio
    • Coffee/tea maker
    • Cribs/infant beds available
    • Direct-dial phone
    • DVD player
    • Iron/ironing board
    • Microwave
    • Refrigerator
    • Satellite TV service
    • Voice mail
    • Wake-up calls
    • Window opens

    Three Bedroom Villa

    Hotel Info: ‎1-866-539-8117‎

    See room information

    Room description

    • Two Sleeper Sofa Beds
      or
    • Four Beds
    This room measures 1811 square feet (168 square meters). Get a good night's rest with cotton linens and a sofa bed. The private bathroom has a bathtub or shower, as well as complimentary toiletries and a hair dryer. Wireless Internet access (surcharge) keeps you connected, and the DVD player and TV with premium TV channels are offered for your entertainment. Ease tension with a soak in your own private spa tub. The private kitchen is equipped with a refrigerator, a stovetop, and a microwave. A washer/dryer, a ceiling fan, and a separate living room are among the conveniences offered. This room is Non-Smoking.


    Room Details

    • Air conditioning
    • Clock radio
    • Coffee/tea maker
    • Cribs/infant beds available
    • Direct-dial phone
    • DVD player
    • Iron/ironing board
    • Microwave
    • Refrigerator
    • Satellite TV service
    • Voice mail
    • Wake-up calls
    • Window opens

    What you need to know

    • Extra-person charges may apply and vary depending on hotel policy.
      Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
      Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    • Early departure fee charged
    • Pet maximum weight in kg is: 27
    • American Express
    • Discover
    • JCB International
    • MasterCard
    • Visa
    • Resort fee charged at hotel/condo
    • Minimum check-in age is: 18
    • Check-in time starts at: 4 PM
    • Check-out time is: 10 AM
    • Pets allowed
    • Pet policy - dogs and cats only
    • Maximum number of pets per room: 2
    • Pet maximum weight in lb is: 60

    Amenities

    • General
    • Elevator/lift
    • Gift shops or newsstand
    • Marina on site
    • Number of buildings/towers - 29
    • Patio
    • Picnic area
    • Poolside bar
    • Restaurant
    • Smoke-free property
    • Swimming pool - children's
    • See more facilities
      • Air-conditioned public areas
      • Bar/lounge
      • Barbecue grill(s)
      • Clubhouse
      • Coffee shop or café
      • Grocery/convenience store
      • Indoor tennis courts - 2
      • Number of floors - 8
      • Number of outdoor pools - 13
      • Number of spa tubs - 13
      • One meeting/conference room
      • Smoke-free property (fines apply)
      • Snack bar/deli
      • Tennis on site
      • Theme park shuttle (complimentary)
      • Total number of rooms - 1708
      • Tours/ticket assistance
      • Wireless Internet access - surcharge
      • Year Built 1982
    • Rooms (all rooms include)
    • Clock radio
    • Coffee/tea maker
    • Cribs/infant beds available
    • Direct-dial phone
    • Iron/ironing board
    • Microwave
    • Refrigerator
    • Voice mail
    • Wake-up calls
    • Window opens
    • See more room details
      • Air conditioning
      • DVD player
      • Satellite TV service
    • Services
    • Children's club
    • Concierge services
    • Express check-out
    • Fitness facilities
    • Free parking
    • Laundry facilities
    • Multilingual staff
    • Room service (limited hours)
    • Security guard
    • Tour assistance
    • View more services
      • Arcade/game room
      • ATM/banking
      • Breakfast available (surcharge)
    • Business & Event
    • 24-hour front desk
    • Business center
    • Business services
    • Dry cleaning/laundry service
    • Accessibility Features**
    • Accessible parking
    • Accessible path of travel
    • Braille or raised signage
    • In-room accessibility

    **These amenities may be available only in some rooms or units. Some amenities may incur additional fees.

    Renovation information

    The property is renovating until 1 January 2020 (completion date subject to change). The following areas are affected:

    • Exterior

    Every effort will be made to minimize noise and disturbance.

    This information supersedes all other information in this property's description that relates to these amenities.

    Dining

    Sids Bistro - A laid-back dining experience serving breakfast, lunch and dinner.

    Drafts Sports Bar - A pub serving food, beer and cocktails alongside the latest sporting events displayed on 11 flat-screen TVs.

    Cordovano Joes - Restaurant and coffee shop, serving American cuisine and pizza.

    Mini-market and deli - Located inside the Westgate Vacation Villas clubhouse. Grocery and deli items. Open from early afternoon to early evening.

    Nearby restaurants:
    Ponderosa Steakhouse

    Fred Marion's Sports Grill

    Spring Roll Chinese Gourmet

    Tropical Breeze

    Old Town Chippy

    Recreation

    Plenty of recreational opportunities are available on this 340-acre Orlando-area resort, shared with a partner property, Westgate Vacation Villas. A marina is on one of the several lakes, and offers fishing and paddleboat rentals (surcharges). Multiple outdoor pools, spa tubs, and children's pools are spread throughout the grounds and are located near accommodations. Sports include miniature golf, tennis, shuffleboard, football, basketball, and table tennis (surcharges may apply; rental equipment subject to availability). A complimentary fitness room provides cardio equipment and free weights. Two game rooms are also available.

    A kid's club is open year-round for ages 2–12 (must be toilet trained) and includes arts and crafts, board games, and other organized activities (surcharges). An evening activities program offers live tiger shows, karaoke, bingo, and happy hours (surcharges). Bicycle rentals include two- and four-seat surrey bikes. Cycling and jogging are permitted within the expansive grounds.

    The Orlando area offers numerous golf courses. The Orange County National Golf Center is a 36-hole championship course with driving range and nine-hole walking course. It is located 9.5 miles from the resort and is open to the public.

    The recreational activities listed below are available either on site or near the hotel; fees may apply.


    • Aerobics nearby
    • Basketball on site
    • Bicycle rentals on site
    • Boating on site
    • Dock on site
    • Fishing on site
    • Golf - driving range nearby
    • Golfing nearby
    • Golf - miniature on site
    • Hiking/biking trails on site
    • Pilates classes/instruction nearby
    • Playground on site
    • Running track/path on site
    • Shuffleboard on site
    • Swimming on site
    • Table tennis on site
    • Tennis on site
    • Volleyball on site
    • Yoga classes/instruction nearby

    Notification and fees

    Unless otherwise indicated, the charges below are not included in the overall room price. If not included in the overall room price, they will be charged by the property at check-in or check-out. Charges can vary, for example, based on length of stay or the room you book. This property told us they will charge you for the following:


    • Resort fee: USD 9.95 per accommodation, per night

    Hotel resort fee inclusions (may be listed elsewhere in this description as complimentary or available for a surcharge):
    • Fitness center access
    • Sporting facilities or equipment
    • Internet access (may be limited)
    • Phone calls (may be limited)
    • In-room safe
    • Additional inclusions

    We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.


    • A pet fee will be charged plus a one-time pet cleaning fee
    • Pet deposit: USD 75 per stay
    • Deposit: USD 200 per stay

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    Check-in information

    A cash deposit of $200.00 or a credit card deposit of $50.00 is required at check-in. Any funds not used will be refunded upon check-out. Please contact the property directly for specific check-in location prior to arrival. Contact the office using the information on the reservation confirmation received after booking.

    Terms & conditions

    Extra-person charges may apply and vary depending on hotel policy.
    Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    All hotels in Kissimmee, Florida, United States
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    Westgate Town Center Maingate West

    A short guide to Maingate West

    Along with Maingate East, this area caters to guests of the Walt Disney World® Resort. Maingate West lies west of Interstate 4 and directly south of Disney’s Wide World of Sports® Area. Nearby accommodations include hotel resorts, motels, and extended-stay properties. A few residential neighborhoods feature guest villas and condominiums.

    see all hotels in Kissimmee

    Nearby Activities & Points of Interest

    1.0 - 3.0 mi

    • Mystic Dunes Golf Club - 1.1 miles
    • Disney's Animal Kingdom® - 1.5 miles
    • Disney's Winter Summerland Miniature Golf Course - 2.2 miles
    • Orange Lake Golf - 2.2 miles
    • Blizzard Beach - 2.3 miles
    • Wide World of Sports - 2.5 miles

    3.0+ mi

    • Disney's Hollywood Studios™ - 3.1 miles
    • Disney's Fantasia Gardens Miniature Golf Course - 3.2 miles
    • Stetson University Celebration - 3.4 miles
    • Celebration Golf Club - 3.4 miles
    • Bay Lake - 3.5 miles
    • Kissimmee Gateway Airport (ISM) - 10 miles
    • Orlando Intl. Airport (MCO) - 19 miles
    • Winter Haven Municipal Airport (GIF) - 21 miles
    • Orlando Herndon Airport (ORL) - 22 miles
    • Bartow Municipal Airport (BOW) - 29 miles
    • Lakeland Linder Regional (LAL) - 34 miles
    • Leesburg Intl. Airport (LEE) - 35 miles
    • Orlando Sanford Intl. Airport (SFB) - 38 miles
    All hotels in Kissimmee, Florida, United States
    Reviews
    • All (169)
    • Business (8)
    • Romance (13)
    • Family (50)
    • Friends (2)
    • Other (96)
    4.0 / 5
    Excellent

    Score breakdown (from 169 reviews)

    • 5.0
      (76)
    • 4.0
      (56)
    • 3.0
      (15)
    • 2.0
      (9)
    • 1.0
      (13)

    Average rating for:

    • Cleanliness
      4.3
    • Service
      3.8
    • Comfort
      4.3
    • Condition
      4.2

    Reviews: Overall

    • <Previous
    • Page 1 of 4
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    Westgate Town Center - Kissimmee
    5.0 / 5
    Outstanding
    "Excellent Stay"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The hotel was very clean and the service was excellent from start to finish. The location was excellent. It was about a mile from Disney World. The resort also had ample activities for all ages.
    Genuine Hotels.com guest review
    7 night trip in Mar 2013
    Keisha
    US

    Westgate Town Center - Kissimmee
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    wonderful will stay again!!
    Genuine Hotels.com guest review
    2 night trip in Apr 2013
    amy
    US

    Westgate Town Center - Kissimmee
    3.0 / 5
    Good
    "Ok , but not awesome."

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      3.0
    Watch out for the added $11+ per day resort fee when booking through Hotel.com I much rather have stayed the extra nights at Holiday Inn Express in Davenport. They had free breakfast, nice hotel, and lower price.
    Genuine Hotels.com guest review
    2 night family trip in Apr 2013
    A Traveller
    US

    Westgate Town Center - Kissimmee
    4.0 / 5
    Excellent
    "Weekend Retreat"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    Wonderful facilities, clean, and well maintained. Perfect for a couples get away or family vacation. Would recommend the upgraded rooms with spa tubs.
    Genuine Hotels.com guest review
    2 night trip in Apr 2013
    Just what I wanted
    US

    Westgate Town Center - Kissimmee
    4.0 / 5
    Excellent
    "Real close to Disney"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      4.0
    Westgate Lakes is a better location. Not bad if you are doing Disney.
    Genuine Hotels.com guest review
    6 night family trip in Mar 2013
    Michelle
    US

    Westgate Town Center - Kissimmee
    2.0 / 5
    Fair
    "Plan ahead for checking in!"

    • Cleanliness
      3.0
    • Service
      2.0
    • Comfort
      3.0
    • Condition
      5.0
    The wait to check into this resort was well over an hour! Felt like a cow being hearded up a shoot! Absurd the way the front desk was manned given the number of customers checking in! Got to the room, finally, to find room keys (none of the 4) worked! Back to front desk to wait more! Got in the room to find something in the kitchen leaked and there […] was a puddle of water on the kitchen floor. Geeze!!! Needed a drink after all that! Went to the bar fir a watered down Margarita that in no way made me feel one bit better! My personal vote, if you absolutely got to see Mickey, book somewhere else! Read more
    Genuine Hotels.com guest review
    2 night business trip in Mar 2013
    Bob
    US

    Westgate Town Center - Kissimmee
    5.0 / 5
    Outstanding
    "Would stay again!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    My family enjoyed our stay at Westgate Town Center. We will definatly chose this location again for our future stay. The room was clean and comfortable. Beware if you use the tub and turn the jets on. The jets will shoot out a little black stuff. There should be a way for them to be cleaned better.
    Genuine Hotels.com guest review
    4 night trip in Mar 2013
    Jessica
    US

    Westgate Town Center - Kissimmee
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    Family trip
    Apr 5, 2013
    noel
    US

    Westgate Town Center - Kissimmee
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    7 night family trip in Mar 2013
    A Traveller
    US

    Westgate Town Center - Kissimmee
    5.0 / 5
    Outstanding
    "Not our first time, definitely not our last!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    The quality of this resort, central location and available amenities makes this resort a genuine value.
    Genuine Hotels.com guest review
    4 night family trip in Mar 2013
    Alexandra
    US

    Westgate Town Center - Kissimmee
    5.0 / 5
    Outstanding
    "Super pleased :) exceeded expectations"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    What a wonderful place to go to get away from it all. The rooms are beautiful and clean. I couldn't of been any happier with my stay then I was. I will definetly return .
    Genuine Hotels.com guest review
    3 night business trip in Mar 2013
    Chondell
    US

    Westgate Town Center - Kissimmee
    4.0 / 5
    Excellent

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      5.0
    • Condition
      3.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    3 night business trip in Mar 2013
    Kelly
    US

    Westgate Town Center - Kissimmee
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      4.0
    Found it to be a generic time share property, which we probably wouldn't stay at again. I think since we checked in at 3 a.m., we were able to escape a time share presentation (?)
    Genuine Hotels.com guest review
    4 night family trip in Mar 2013
    Anonymous
    US

    Westgate Town Center - Kissimmee
    1.0 / 5
    Poor

    • Cleanliness
      1.0
    • Service
      1.0
    • Comfort
      1.0
    • Condition
      1.0
    The worst service I've ever had to deal with in my life!
    Genuine Hotels.com guest review
    2 night family trip in Mar 2013
    Laura
    US

    Westgate Town Center - Kissimmee
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night family trip in Mar 2013
    A Traveller
    US

    Westgate Town Center - Kissimmee
    3.0 / 5
    Good
    "Affordable & Close to Disney, BUT..."

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      3.0
    The check-in line wasn’t bad and there were efforts by the staff to make sure the process wasn’t overly long. We got asked to attend a time share presentation, but it request wasn’t annoying. A bell hop escorted us to our room and toured us around, when he noticed the hot tub didn’t work. He called to have it fixed. We left and when we got back, we […] could tell that somebody had come by to fix the tub because of the mess that was left behind. And the tub was in worse condition than before and there was no hot water! I called the main desk and after MUCH run around and being left on hold for a long time, we were told that we would not be moved and the only thing they would do is send up housekeeping to clean up the mess. Thank God the housekeeping crew cared more than the lady over the phone because she got back on the phone and notified maintenance to come back and fix it right. 2 hours later, we were left with a passable hot tub. Besides that, the deluxe, one bedroom was nice. The walls were very thin and we could hear all the fun that was being had by the troupe of kids in the next unit. I wouldn’t recommend this for a romantic getaway because of the thin walls and noise from all the kids. I would recommend this for families because there seemed to be a lot to do and see on the property and it’s very affordable. Read more
    Genuine Hotels.com guest review
    2 night romance trip in Mar 2013
    LaShelle nM.
    US

    Westgate Town Center - Kissimmee
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    Family trip
    Mar 26, 2013
    Laz
    US

    Westgate Town Center - Kissimmee
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      4.0
    I loved it, it was very clean and the room was beautiful it was unexpected. It was more that I thought it would be. The only downside but was not an inconviences is i have woke up with a very wet floor due to the A/C unit water dripping. But other than that everything was good I would come back and the price of the hotel was worth it. Also the location […] was not to far from Disney and other parks. Read more
    Genuine Hotels.com guest review
    2 night family trip in Mar 2013
    A Traveller
    US

    Westgate Town Center - Kissimmee
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip in Mar 2013
    Julie
    US

    Westgate Town Center - Kissimmee
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    I would go back and stay again!
    Genuine Hotels.com guest review
    2 night family trip in Mar 2013
    A Traveller
    US

    Westgate Town Center - Kissimmee
    5.0 / 5
    Outstanding
    "So much fun!!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Was only there for a weekend but we had so much to do that the kids wanted to stay at the resort instead of going to the parks I will highly recommend it<3
    Genuine Hotels.com guest review
    2 night family trip in Mar 2013
    Bessy
    US

    Westgate Town Center - Kissimmee
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      3.0
    • Comfort
      5.0
    • Condition
      5.0
    Westgates are awesome!
    Genuine Hotels.com guest review
    1 night trip in Mar 2013
    Shay
    US

    Westgate Town Center - Kissimmee
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      3.0
    • Comfort
      5.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip in Mar 2013
    A Traveller
    US

    Westgate Town Center - Kissimmee
    5.0 / 5
    Outstanding
    "outstanding"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    My family and I couldn't have been happier with our stay here!!!! This is the first resort we have stayed at that had so much to offer! This will be our first choice resort from now on!
    Genuine Hotels.com guest review
    2 night trip in Mar 2013
    Nicole
    US

    Westgate Town Center - Kissimmee
    4.0 / 5
    Excellent
    "weekend gate away with the family"

    • Cleanliness
      5.0
    • Service
      3.0
    • Comfort
      2.0
    • Condition
      4.0
    Overall it was a great location lots to do on the resort and surrounding area. Service was good and price was great. Rooms were out dated not how it looks in the picture but the outside was great.
    Genuine Hotels.com guest review
    2 night family trip in Mar 2013
    mom of 3 boys
    US

    Westgate Town Center - Kissimmee
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Mar 2013
    A Traveller
    US

    Westgate Town Center - Kissimmee
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    Family trip
    Mar 18, 2013
    James
    US

    Westgate Town Center - Kissimmee
    4.0 / 5
    Excellent
    "Perfect room for a get a way"

    • Cleanliness
      5.0
    • Service
      3.0
    • Comfort
      5.0
    • Condition
      5.0
    We were led into a time share which was deceptive. This was the only part of the stay that was annoying. The room was put together well and was very nice, which almost made up for the stressful events in the first day of our stay. We loved the room and it was top notch but I would caution people that this is not a hotel and you might be subjected to […] an annoying timeshare request and to be ready to say no we just want to enjoy our stay here because we wanted to get away, not do business and make business decisions in the spur of the moment. Read more
    Genuine Hotels.com guest review
    3 night trip in Mar 2013
    Larry
    US

    Westgate Town Center - Kissimmee
    2.0 / 5
    Fair
    "too aggressive time share staff"

    • Cleanliness
      5.0
    • Service
      2.0
    • Comfort
      4.0
    • Condition
      4.0
    If you make the error of booking this hotel, it is really a time share. They are super aggressive about getting you to sign up to take the tour, they offered me $75.00 for a 90 minute tour, baited and switched me to a $50.00 tour, dragged it out forever , then tried to outwait me and my friend when it was trime to leave so we would leave without our […] money. Then they were rude when we didn't buy their overpriced product. Nice rental, but avoid talking to these folks. It isn't worth it. Read more
    Genuine Hotels.com guest review
    2 night family trip in Mar 2013
    msl
    US

    Westgate Town Center - Kissimmee
    3.0 / 5
    Good

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      2.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    Family trip
    Mar 12, 2013
    A Traveller
    US

    Westgate Town Center - Kissimmee
    5.0 / 5
    Outstanding
    "plenty of room for family"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Excellent
    Genuine Hotels.com guest review
    1 night family trip in Feb 2013
    A Traveller
    US

    Westgate Town Center - Kissimmee
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      3.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    Other trip
    Feb 28, 2013
    Dee
    US

    Westgate Town Center - Kissimmee
    1.0 / 5
    Poor
    "Nightmare"

    • Cleanliness
      1.0
    • Service
      1.0
    • Comfort
      1.0
    • Condition
      1.0
    One of the worst placed I've ever stayed. Was an absolute nightmare.
    Genuine Hotels.com guest review
    1 night business trip in Feb 2013
    A Traveller
    US

    Westgate Town Center - Kissimmee
    1.0 / 5
    Poor
    "Worst customer service ever!!"

    • Cleanliness
      3.0
    • Service
      1.0
    • Comfort
      2.0
    • Condition
      2.0
    When we arrived to check in at about 8:00 pm Friday night 2/22/13. There was a very long line of guests waiting to check in. It took us almost an hour to get checked in and receive our room keys. They only had 5 people working out of the 20 check in stations available. The guy that was telling which line to move forward was making jokes about how bad […] check in was last weekend. He said it was all the way out the door and was laughing about it. We finally get to the room and its the wrong room from what we had reserved. We were supposed to have the deluxe room with a our private hot tub. No hot tub in this room. So we tried for 45 minutes to reach the front desk by phone. I walked back to the check in area were I spent another 30 minutes trying to figure out what went wrong. They finally gave us the right and we went back to get our things from the first room and go to the right room. We arrived at the new room which did have the private spa which took almost an hour to fill up. The room looked like it had not been updated since the 80's. it had mirrors everywhere, stained leather sofa, projection tv in the living room area, and a tube tv in the bed room. I tried to speak to a manager for the two days we were there to discuss our experience. I left voice mails with my personal number and to this day 2/26/13 have not heard back from anyone. They have the worst customer service I've ever experienced. We will most defiantly not be returning here ever again. Read more
    Genuine Hotels.com guest review
    Romance trip
    Feb 26, 2013
    Tony
    US

    Westgate Town Center - Kissimmee
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    Very comfortable.veryclean.tvs were dated.had plenty of towels
    Genuine Hotels.com guest review
    2 night family trip in Feb 2013
    gianna
    US

    Westgate Town Center - Kissimmee
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      2.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    Other trip
    Feb 22, 2013
    A Traveller
    US

    Westgate Town Center - Kissimmee
    4.0 / 5
    Excellent
    "Great resort...check in challenging"

    • Cleanliness
      5.0
    • Service
      3.0
    • Comfort
      5.0
    • Condition
      5.0
    This is a great resort, but the guest check-in and check-in parking has a lot to be desired. We went for President's Day weekend and checked in Satuirday afternoon. We got there at 5pm, and there was at least a 2 hour wait. There was very limited check-in parking and narrow drives around the lobby building - not deisgned well at all...be prepared to […] drop off one person and drive around until thye are checked-in. We left after 5 minutes and went to the park for the night. We arrived back at the resort at midnight for a late check -in. There were 3 people ahead of us, and 3 people ahead of us and still waited in line for 30 minutes! Here is the "silver-lining": We had booked an efficiency with one bedroom. Turned out they were over-booked, and they put us in a 2 bedroom townhouse. The place was spacious and very clean. Lots of towels, great grounds. The decor is a little 80's-90's, but very clean and roomy, beds were super comfortable. Great place, close to Disney (there is a back- road to Disney to avoid 192 traffic - ask the staff about it). Location is super close to grocery stores and resturants, but not right on the busy highway. Be prepared for the $11 DAILY resort fee tacked onto the room rate, and the LONG wait in line to check in. Read more
    Genuine Hotels.com guest review
    2 night family trip in Feb 2013
    A Traveller
    US

    Westgate Town Center - Kissimmee
    3.0 / 5
    Good
    "Disappointed"

    • Cleanliness
      5.0
    • Service
      3.0
    • Comfort
      5.0
    • Condition
      3.0
    I had to wait an hour and a half just to check in!! Then a water main break in our room. Overall very disappointed!!
    Genuine Hotels.com guest review
    3 night trip in Feb 2013
    Erin
    US

    Westgate Town Center - Kissimmee
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      3.0
    Upon arriving at the hotel there was an approximately one hour wait in line to check into the hotel. The room was very nice and clean; however, there was a massive draft coming from the entry door that the heater was not able to keep up with. In an effort to keep our kids warm we contacted hotel customer service and requested additional blankets. After […] an hour of waiting, I contacted customer service and inquired if I could come down and pick up the blankets as we were waiting for them for our kids. Unfortunately do to security reasons, hotel guests are not authorized to pick up blankets for security reasons. On a good note I was informed that a work order would be put in for the draft. The hotel location was awesome and the breakfast buffet on the premises was outstanding (and it was a reasonable price) Read more
    Genuine Hotels.com guest review
    2 night family trip in Feb 2013
    A Traveller
    US

    Westgate Town Center - Kissimmee
    1.0 / 5
    Poor
    "WORST STAY OF MY LIFE"

    • Cleanliness
      4.0
    • Service
      2.0
    • Comfort
      3.0
    • Condition
      4.0
    Upon our arrival a long line of people were standing and waiting- that was the check in line. I timed it. Untill I reached the receptionist,it took An Hour!! After all that,instead of just giving me a key,a sales person tried selling us a unit there!We reached our room after 80 min! Extremely loud music was playing in the next room!!Bcz the rooms have […] an adjoining flimsy door,we heard it like it was in our room.I called security that basically told me..."You know how people are!" saying that after they (security) will leave,the neighbors might do what they want again or even worse. Only after I insisted,the supervisor decided to move us. The time was after 9pm and my 8y old son had a very big competition early in the morning. We needed our sleep and rest. After half an hour in the new quiet room,new Neighbors got in their room and the whole nightmare repeated itself for the second time but with heavy smoking and shouting this time! Again I called...They told in simple English: we can't do anything,it's your problem,sorry. I waited for it to stop.in vain.Around 11-12pm I asked security to get involved (praying that the neigborhs will not avenge). it stopped for 2 hours and I woke up 2am because the Extremely loud music started again and lasted Untill 5am!! I finally slept from 5am to 6:30am! Not so much sleep for the day I was expecting and the long hours drive back home after the meet. Read more
    Genuine Hotels.com guest review
    Business trip
    Feb 19, 2013
    I. Eliasi
    US

    Westgate Town Center - Kissimmee
    5.0 / 5
    Outstanding
    "GREAT FAMILY HOTEL"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    Me and my Husband celebrated our 5 anniversary here and we brought our kids. We had a blast and we didnt even have time to see and do everything this hotel offers. When i was reading some of the reviews i was a little nervous but when we got to the hotel IT WAS BEAUTIFUL!! The best for the price. It was close to all the attractions and the staff was […] very helpful in finding a near by walmart and other shopping. I would stay here again!!! It was a great family vacation/ anniversary. Thank you westgate! Read more
    Genuine Expedia guest review
    Response by Westgate Town Center Thank you for your feedback. Happy Anniversary! We are glad that you managed to find some time to take advantage of the many resort amenities offered to our guests. Thanks one more time for your review and for calling our resort "beautiful". We are thrilled that you will be staying with us again-we look forward to it.
    Other trip
    Feb 12, 2013
    Amy
    US

    Westgate Town Center - Kissimmee
    4.0 / 5
    Excellent
    "Outstanding!"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    Great hotel! My room looked like it was brand new. It was so comfortable I can't wait to come back. The only drawback was the Internet connection performance. It seems they need to improve that asap. Other than that, I would highly recommend this hotel.
    Genuine Hotels.com guest review
    Response by Westgate Town Center Thank you very much for your review. We are pleased to hear that you had such a comfortable stay. We regret the issues that you experienced with our WiFi connectivity. Being such a popular amenity, it is widely used and this can sometimes cause connectivity issues. Thank you again for your feedback and for recommending us. We invite you to come stay with us again the next time you are in the area.
    7 night trip in Dec 2012
    Santiago T
    US

    Westgate Town Center - Kissimmee
    4.0 / 5
    Excellent
    "Stay in one of the new towers, and don't get lost!"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    Huge place, but the new towers are very nice. Upon check in I was a little leary becuase of the very long line at the front desk, but the agent was very helpful and gave me a first floor room in the new tower area for my elderly mother-in-law. The older portion of the resort looked a little beat up, but I cannot comment on what those rooms look like. […] My MIL's room was brand new with a kitchenette, laundry, and very nice living room and queen size bedroom. Read more
    Genuine Expedia guest review
    Response by Westgate Town Center Thank you for your review. We are very pleased that you enjoyed your stay. We are working on upgrading and updating the entire property, so every guest can enjoy their stay just as you did. We are a very large resort, as you said. We have many amenities and activities on property for the entire family to enjoy and we hope to add more. We hope you and your family can visit us again here at Westgate Town Center as we always welcome you. Thank you again for your feedback.
    Other trip
    Jan 8, 2013
    Terri
    US

    Westgate Town Center - Kissimmee
    4.0 / 5
    Excellent
    "Very close to all Disney parks and outlet malls"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    Great stay, don't even have to leave hotel for anything all conveniences within hotel. Market, restaurant and kid games and entertainment. Very family oriented. Had problems with internet connection on IPAD called several times and it was never fixed. Also would have liked to have been told that the Resort charges $11 or $12 of resort fees to use their […] extra amenities at check in. Good clean rooms and resort would recomend it to others. Read more
    Genuine Hotels.com guest review
    Response by Westgate Town Center Thank you for your review. We are glad to know that you enjoyed your stay with us. We are a family oriented resort with lots of amenities for your convenience. We apologize for any issues you might have experienced with our WiFi connectivity. This amenity is offered complimentary to all owners. Being such a popular amenity, it is widely used, therefore slowing down the service and causing connectivity issues. That is why were are in the process of adding new wireless access points at the Westgate Town Center to ensure that each guest can enjoy the amenity without any concerns. Our resort fees do cover the use of the resort amenities which include: paddle boats, sport courts and much more. We are thrilled to know that you will return and would recommend us to others. Thank you for your review. We look forward to having you stay with us once again.
    7 night family trip in Dec 2012
    Aleida
    US

    Westgate Town Center - Kissimmee
    1.0 / 5
    Poor
    "Keep looking while you can..."

    • Cleanliness
      3.0
    • Service
      1.0
    • Comfort
      1.0
    • Condition
      2.0
    I would not recommend, I booked a king size bed with a full size kitchen and what I got was a queen bed and a kitchenette. When we called the front desk for assistance we were put on hold for more than 20 minutes to be told that there were no rooms on the resort that had a king sized bed and a full kitchen. For this inconvenience we were not compensated […] or at least given an apology. Aside from the misinformation about the room this hotel does not specify the hidden fees that they charge, $11.25 per day and our check in was at 11pm which meant we still had to pay the fee for the one hour left of the day. If you plan on being at the parks do not stay here. The fees that the hotel charges are for amenties that have strict regulations leaving guests with little to nothing to do. If you are not an owner the majority of the amenties aren't accessible to you. Read more
    Genuine Expedia guest review
    Response by Westgate Town Center Thank you for your feedback. We apologize for any inconvenience that you may have experienced while staying with us. We will work with our partners to be sure that our resort fees in room and resort amenities are clearly stated at the moment of booking. The resort fee does grant you access to the resort amenities, such as the marina where you can rent a paddle boat, the sports courts and much more. We are sorry that you did not feel at liberty to explore all of what our resort has to offer. Guest satisfaction is our main concern and we are sorry we failed you. We would like to once again thank you for your review, and extend an invitation to stay with us once again, so that we may have the chance to meet and exceed your vacation expectations.
    Other trip
    Jan 5, 2013
    Reyna
    US

    Westgate Town Center - Kissimmee
    3.0 / 5
    Good

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      3.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    Family trip
    Jan 4, 2013
    guadalupe
    US

    Westgate Town Center - Kissimmee
    1.0 / 5
    Poor

    • Cleanliness
      1.0
    • Service
      1.0
    • Comfort
      4.0
    • Condition
      1.0
    big place condo sales gemmicks
    Genuine Hotels.com guest review
    Response by Westgate Town Center Thank you for your feedback. We are a rather large property with plenty of amenities for all the family to enjoy. We apologize if you had any issues with our sales staff. We offer every owner and guest the opportunity to participate in one of our tours, and for doing so we do offer incentives such as free breakfast and discounts. Participation in the presentation is voluntary. Thank you for again for your feedback, we hope you will choose to stay again with us in the future.
    4 night trip in Dec 2012
    A Traveller
    US

    Westgate Town Center - Kissimmee
    5.0 / 5
    Outstanding
    "Great, clean room, poor service"

    • Cleanliness
      5.0
    • Service
      1.0
    • Comfort
      5.0
    • Condition
      4.0
    The room is nice, granite, new washer/dryer, fully furnished kitchen, down duvet, frameless shower doors. It was clean & came equipped with a ton of paper towels, toilet paper, towels, dishwashing soap, detergent, etc. The front office were not helpful. It took over 30 min to check in. They were supposed to give us a larger room like we paid for. Hotels.com […] had to call them twice to get them to agree to change (hotels.com was great during this ordeal). The hotel said to call in the morning & they would give us new room. Called in the morning, they said they would change but need to call us back in the afternoon to give us room number. Someone called but I'm not even sure it was them as they didn't leave a voicemail. The front desk is pretty difficult to get a hold of so we ended up settling for less than we paid for to reduce our stress. Nice room but don't expect any customer service. I did get a late checkout so that helped. Read more
    Genuine Hotels.com guest review
    Response by Westgate Town Center Thank you for your review. We are pleased that you found our rooms to be nice and clean and equipped for your needs. We apologize for the issues that you experienced with the Front Desk. Here at Westgate Town Center, we expect that our staff provide excellent customer service and we are sorry we failed you. We will bring this up to the resort’s management. All feedback is very important to us, as we use it as training tools and an opportunity to improve our services. It would be our pleasure to have you stay with us again soon
    Business trip
    Jan 3, 2013
    A Traveller
    US

    Westgate Town Center - Kissimmee
    3.0 / 5
    Good
    "Close to Disney"

    • Cleanliness
      1.0
    • Service
      1.0
    • Comfort
      3.0
    • Condition
      3.0
    My husband and I booked hotel in July to spend our grandson's 1st bday at Disney. We are from New Jersey, meeting our daughter, her husband, and baby for our Disney gift. Upon our arrival, we noticed that the carpets in our 2 bedroom villa appeared to need vacuuming. My son-in-law called front desk to request use of a vacuum cleaner. He was told they […] did not allow guests to vacuum. He explained that the floors had quite a bit of "stuff" on carpets and with the baby crawling around he was picking stuff up and attempting to put into his mouth. That was Saturday afternoon and they finally sent someone up to villa on Sunday night at approx 6:30pm after several calls to desk. I had already cleaned the non carpeted floors on my hands and knees. When the two ladies did arrive they mentioned that it would probably be an extra charge. The hotel clerk I spoke to that morning had told me the same thing and also said someone would be right up. After 2 hrs of waiting, I phoned desk clerk to say we were going to celebrate grandsons bday and would call when we return. At this time we had wasted so much time waiting for a vacuum cleaner. I am surprised at the attitudes of the hotel clerk and the two ladies who came to vacuum. I was a bit embarrassed as this was a gift for my daughter and her family. Other than that the hotel was beautiful and other staff members we came upon were amazingly friendly and accommodating. Read more
    Genuine Hotels.com guest review
    Response by Westgate Town Center Thank you so much for your feedback. We apologize about the challenges that you experienced while staying with us. Guest satisfaction is our top priority. We have taken note of the housekeeping issue you experienced and will let the housekeeping director know. Thank you for bringing this to our attention allowing us to make the changes necessary so these delays do not happen again. Thank you for your review, we hope you will come back to the resort giving us the opportunity to provide you with a visit that meets and exceeds your expectations.
    3 night family trip in Nov 2012
    A Traveller
    US

    Westgate Town Center - Kissimmee
    3.0 / 5
    Good
    "Beware of Hidden Fee's"

    • Cleanliness
      5.0
    • Service
      3.0
    • Comfort
      5.0
    • Condition
      5.0
    Got off on the wrong foot right at the check-in desk. I was told I had to pay a " RESORT FEE". No place on your site or in the Westgate Town Center reservation section dose it state any such fee. When we returned to the room late in the afternoon the next day , the keycards would not open the second door(5541b). After two trips to the office, security […] finally arrived and open the door. Hidden fee's and doors that don't open, very irritating Read more
    Genuine Hotels.com guest review
    Response by Westgate Town Center Thank you for your feedback. We apologize for any inconvenience the resorts fees may have caused upon your arrival. We work continuously with our partners to make sure that such fees are clearly disclosed when you reserved. The resort fee does give you access to the many of the resort amenities and includes use of WiFi at the Westgate Town Center. We also apologize for the issues you had with your room keys. We understand that guests such as yourselves, come for business as well as pleasure, and thank you for identifying our location as a "clean place" and well suited for your business needs. Thank you for your feedback and the opportunity to address your concerns. We hope that you may still consider us for your future vacation destination.
    Business trip
    Sep 12, 2012
    A Traveller
    US
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