"Good. Not Great. But Good."
If you want the Disney experience, you have to stay on property. If you just want a clean, reasonably priced, nothing special hotel that is close to the parks, this is a good alternative. Don't expect the shuttle service to Disney to be convenient. Plan on spending the extra $17 a day to park at the parks.Genuine Expedia guest review
Response by Westgate Towers Thank you for your fair and honest Review. We hope you had an overall good stay at the Westgate Towers Resort. Weâre glad you chose us and hope you will visit again. Annie
week end get awayGenuine Hotels.com guest review
"Will never stay there again"
I had my family in there and we couldn't take showers because you could see through the shower glass... we had to put a blanket to get some privacy... there were soap scum in the Jacuzzi. We had asked for something to cover the shower which they did bring us a shower curtain but like 7 hours later, after telling them 3 times that we needed to go out […] and needed to take showers. They will try to sell you a resort hotel and will take more than 90 minutes which they promised it would be no more than 90 minutes... It took us 4 hours... so we had some questions. Read moreGenuine Hotels.com guest review
"VERY NICE HOTEL. THEY WERE VERY ACCOMODATING ."
I would definitely stay there again. We only stayed one night but it was very convienient and close to all the parks. The staff was very nice and helpful.Genuine Expedia guest review
Response by Westgate Towers We feel honored that you will definitely return. It’s great to hear you enjoyed our convenient location and friendly stay. We look forward to seeing you again soon! Sincerely, Idalise
"Nice hotel for large families"
This was perfect because we were traveling with six adults, and this room was spacious enough for everyone. Having three bathrooms/showers was a great!! We fixed breakfast every morning in the full kitchen to save time and money. I would have preferred to have queen size beds in the second bedroom, because the double beds were just too tight. The AC's […] are triggered by the interior doors, which meant all doors had to be closed for the AC to run -- a nuisance. Read moreGenuine Expedia guest review
Response by Westgate Towers Thank you so much for sharing your review. We’re glad you enjoyed our spacious units and convenient location. Please know the air conditioning system throughout all our units is not triggered by the door being open or closed; it’s based on the actual temperature in the unit and each room has a thermostat to alternate what temperature you would want the a/c to be. We sincerely hope to have the chance to welcome you back and we wish you all the best on your future travels. Sincerely, Idalise
"great place. great value."
Very nice. We will return.Genuine Hotels.com guest review
"Great hotel for the budget."
Would definitely recommend. One of the better places I've stayed especially for the price. I recommend a villa.Genuine Hotels.com guest review
We got there very late and everyone was very cordial and nice - we got an upgrade which was great. Only thing was the bed was a tad bit outdated and sunken - otherwise it was wonderful!Genuine Hotels.com guest review
"Away time with our sister and husband"
Very pleased with the room and the outstanding service of the front desk personel.Genuine Hotels.com guest review
Response by Westgate Towers Thank you so much for sharing your excellent stay experience at the Westgate Towers Resort with us. We are proud to read that our staff provided you with “outstanding service “and it’s also great to know you were very pleased with your accommodations. We do look forward to your visit the next time your travels take you to the Orlando area. Annie
"A mixed bag"
All we asked for was a double, but we were put in a room on the top floor that appeared to be half of a honeymoon suite. The room was very large and the ceiling was about 10 feet high. This made the room feel a bit like a cave to me, but other may like this. The room also had a kitchenette with dishes, a microwave and fridge. This was also an unexpected […] plus. But a BIG negative about the room was that the large jetted bath tub and vanity were in the same large open area as the two double beds. There was no privacy for bathing. This makes absolutely no sense in a room with two beds. Anyone staying in a room that are NOT sleeping together are not very likely to want to bathe in front of the other guests either. If they intend to keep these rooms as doubles, then they need to erect a wall to give the bathtub area some privacy. Read moreGenuine Hotels.com guest review
Response by Westgate Towers Thank you for sharing your response. We’re glad you enjoyed our fully equipped units. We understand that some of the accommodations did not meet your expectations. Please know we have different room types that do not have the jetted tubs in the master bedroom as an option. We apologize if this particular room was not to your liking. Your feedback is greatly appreciated as it lets us know we need to reevaluate our current offerings and services. We hope you will give us another opportunity to serve you when your travels bring you back to the Orlando area. Sincerely, Idalise
We only stayed for one night, so we did not complain to staff. The rooms was outdated, looked like it was from the 80s. Beds were uncomfortable and sheets felt like sandpaper. Our room directly faced another room and our windows were so close, it felt like we could walk to their room. Outdoor lighting was bright all night long and it felt like we were […] in Las Vegas. We had no hot water in the shower. Our dishwaster was filled with dirty standing water.On a positive bnote, this is a timeshare and I was expecting a "hard sell". They did invite us to a presentation, but backed down as soon as I said no. Read moreGenuine Hotels.com guest review
Response by Westgate Towers Thank you so much for your feedback. We regret that we were not able to provide you with the quality of service you deserve during your recent stay. Although you stayed for only one night, we would have really wished you advised our staff of the issues you experienced. We always strive to deliver exceptional hospitality and offer quality accommodations to each guest that stays with us. We understand that lack of sleep can certainly take away from your stay and the comforts and relaxation of our guests is very important to us. If you would like to give us another chance to make a better impression on you in future; our friendly staffs eagerly awaits to serve you again. Sincerely, Lissy
"Nice Orlando Getaway"
Up for a couple of days with the family for some fun at Disney. Hotel staff very personable and friendly. Room is nice and large and perfect place for the whole family to stay. Highly recommend it for the space, value and staff.Genuine Hotels.com guest review
Response by Westgate Towers We value and appreciate your response. It’s great you enjoyed everything you wanted while you were in the area. We’re glad we were able to accommodate you and your entire family. It’s an honor that you would recommend us and we hope to see you again soon. Sincerely, Lissy
Pleasantly surprised how nice the room was and how comfortable the beds were. I got an amazing price and was not expecting much but I would definitely stay there again. Not to really spend time at the hotel, but as a great rest area from all the orlando activities. Staff were nice.Genuine Hotels.com guest review
Response by Westgate Towers We are delighted to read that we exceeded your expectations at the Westgate Towers Resort. It’s exciting to know that you were pleasantly surprised at how comfortable our beds were and how nice your villa was. Our staff strives to ensure all of our guests and owners have a pleasant vacation experience. It’s also pleasing to hear you liked being conveniently close to all major attractions. The next time you’re in town; we would love to exceed your expectations once again. Annie
I booked on the last minute and still got a really good price. It is a great option for families and the staff is awesome.Genuine Expedia guest review
Response by Westgate Towers We are thrilled you had an overall good stay and our staff provided you with “awesome” service. Thank you for staying with us and we look forward to having you back very soon! Annie
Perfect location to EVERYTHING! Staff were pleasant from the time of arrival until we left. It was only a one night stay but I would come back for a longer period.Genuine Expedia guest review
Response by Westgate Towers Thank you for posting such great review of the Westgate Towers Resort. We are happy to hear you had a great time, and that our friendly professional staff had an opportunity to enhance your overall stay experience. We are glad to know that you enjoyed the location of our resort. Our property has easy access to Walt Disney World as well as to the other theme parks in the area. We are also conveniently located close to shopping and dining, making it a great spot when visiting. Thank you again for your review as we love hearing kind words such as yours. We look forward to hosting your vacation again soon. Sincerely, Anja
"Very outdated but serves the purpose"
We stayed there to go to Epcot. They have a complimentary bus that takes you to every park aside from Disney Hollywood Studios. The room was super outdated, melamine everywhere, looks like you're walking into Miami Vice. However, I have to say it was extremely clean. So that was very nice. Also the bed is very comfortable. The only thing I didn't like […] is that we were woken up at 8AM on a Sunday to ask if we wanted to take a survey. Basically they wanted to sell us the timeshare. That was awful. Aside from that, I would stay there again, it was very cheap. Read moreGenuine Expedia guest review
Response by Westgate Towers Thank you for choosing to stay at the Westgate Towers Resort. We were pleased to read that found your room to be “extremely clean” and the bed “very comfortable”. Our objective is to provide all guests with superior service and accommodations, while being conveniently located to the major attractions. We were also happy to hear that you took advantage of our complimentary shuttle service. It’s one more thing we are proud to offer our guests. We trust you will continue to stay with us, enjoy more of our services, and Westgate Resorts hospitality. Sincerely, Anja
Wonderfull room. Five star. Clean. Beds perfect. Staff very helpfull. White new towels and bedding. QuiteGenuine Hotels.com guest review
Response by Westgate Towers Thank you very much for your fantastic review! We are delighted to hear that you had a wonderful time at the Westgate Towers Resort. Our staff strives to ensure they provide all of our guests and owners with a memorable vacation experience. It’s also very pleasing to read that you thought our beds were perfect and your villa was clean. We appreciate you choosing us for your stay and hope you provide us with the pleasure again in the future! Annie
"Westgate towers room"
The only negative was the door to the adjoining room being a bit short. This allowed light and sound to travel from one room to another, which was a bit annoying. Overall, the room was very nice, the bed was very comfortable and the location of the building was excellent.Genuine Hotels.com guest review
:-) the room is amazingGenuine Hotels.com guest review
Response by Westgate Towers It’s fantastic to know you enjoyed your room. Please come back and visit us again soon! Sincerely, Lissy
"1st time stay & will continue to stay:)"
We go to Disney a lot! 1st time stay here & loved this hotel! Clean, comfortable beds, great space inside units, plenty of room for kids. Will definitely stay here again!Genuine Hotels.com guest review
Response by Westgate Towers Thank you for your kind words! We are pleased to hear you “loved” your stay with us at the Westgate Towers Resort. It’s also nice to know you thought it was clean, spacious, and had comfortable beds. We invite you stay with us again next time you are in the Orlando area. Annie
"Comfortable and yet affordable stay"
I enjoyed my stay at the Westgate Towers. The rooms were clean and spacious. I was really concerned about false advertisement about the two bathrooms but the unit was spacious and accommodated my guest. Parking was convenient with entrances close to all the villas. I would suggest this locations to anyone looking to enjoy comfort like at home at an […] affordable price. Read moreGenuine Expedia guest review
Response by Westgate Towers Thank you for staying at the Westgate Towers Resort. We are excited to know you thought your villa was “clean and spacious” and you liked the convenience of on-site parking. It’s also great to hear you enjoyed your stay with us and we hope you choose to stay with us again. Annie
"Nice hotel close to theme parks"
The resort is beautiful very clean and complete with everything. We stayed in a one bedroom room with king sized bed and whirlpool tub while the couch folded out to a bed for the kids. It also had a full kitchen so you can make breakfast before entering the theme parks. You can tell management puts a lot back into the resort with the restaurants, tennis […] courts, soccer field, pools, playgrounds, fitness center and game room. Our only problem was check in. After walking a theme park all day we wanted to quickly check into the hotel to get the kids to sleep for another fun day at Disney. Instead we waited 25 minutes as we had to visit 3 different desks to hear about how the resort also offers time shares. Overall the resort is beautiful and clean so we will be back! Read moreGenuine Expedia guest review
Response by Westgate Towers Thank you for sharing your experience with us. It’s nice to read that you thought the Westgate Towers resort was ‘beautiful” and you enjoyed your one bedroom accommodations/in room amenities. We are also glad to hear you liked the up keep of our Resort amenities. Our resort staff tries their very best to ensure all of our guests and owners feel relaxed at their home away from home. Please accept our apologies if you felt the check in process were too long, especially after a long journey. We appreciate your comments, as it helps us identify areas in which we can improve. We hope to have another chance to provide you with a wonderful stay. Annie
"Worth the price."
The hotel was dated but worth it for the price, location, and amenities. The staff was nice. Did have some trouble opening a bathroom door and I noticed some food ants in the kitchen. But since we spent most of our time at the major parks it wasn't much of a problem. Never had any timeshare requirements. Overall for what was offered, it was worth i […] t. Read moreGenuine Hotels.com guest review
Response by Westgate Towers Thank you for your feedback. It’s exciting to know our staff provided you with “nice” service and you liked our location/amenities. On the other hand, please don’t ever hesitate to contact our front desk if you’re experiencing issues in your unit. They are there to assist you will all your needs and ensure your stay is a pleasant one. It's our pleasure to have you visit and we look forward to your return. Annie
"It's a time share"
The experience was great except when I found out it was a time share where they expected you to go to an "owners breakfast " and put a 20$ deposit down. I bought on Expedia not expecting this type of sales pitch. Once they found out we had no interest in buying or attending the breakfast- housekeeping never came by again.Genuine Expedia guest review
Response by Westgate Towers Thank you for your feedback. We are a Timeshare Resort and like to offer all of our guests the opportunity to see what Westgate Resorts has to offer. In return for participating we do offer incentives such as breakfast and discounts. Please accept our apologies for any inconvenience our sales team may have caused during your visit. Guest satisfaction is our top priority and we are sorry that we failed you. Annie
It's pretty, close to parks and nice service. Room is bigger than normal hotel, considering the price.Genuine Expedia guest review
Response by Westgate Towers We’re so delighted you found value in your stay. We train our staff to provide an unforgettable vacation for our guests and we’re glad you experienced just that! We hope you come back and visit us again soon. Sincerely, Idalise
My 3rd time staying here, i love u!Genuine Hotels.com guest review
Response by Westgate Towers Thanks for your review! It's so great to hear that you loved your West Gate experience. We'd love to have you back again next time you're in Orlando! Ray
Great! Check out should be at noon not at 10:am.Genuine Hotels.com guest review
Response by Westgate Towers Thank you for sharing your review! We're glad you enjoyed your stay with us. We look forward to seeing you back at our Westgate. Ray
Comfortable stay. The staff was response to our needs, The check in was a little longer than expected or wanted after a 19 hour drive from TexasGenuine Hotels.com guest review
Response by Westgate Towers We’re so thrilled we were able to provide you with a comfortable stay and our staff was able to meet your needs. We’re sorry if the check in process was longer than usual, we definitely understand how draining this may be after a long drive. Please come back and allow us the opportunity to exceed your expectations in the future. Sincerely, Idalise
"Excellent bargain close to Disney and restaurants."
Beautiful room with hot tub, kitchenette, and balcony with table and chairs.Genuine Expedia guest review
Response by Westgate Towers Thank you so much for your review. We’re so thrilled you enjoyed everything from our spacious rooms and amenities. Please come back and visit us again soon! Sincerely, Lissy
Staff was great. Great stay for the price. Close to everything. We will stay here again!Genuine Expedia guest review
Response by Westgate Towers Thank you very much for your review. We are glad that you were able to take advantage of our greatly located resort. We are conveniently located to close to all of the areas theme parks, shopping and dining. We are happy that you enjoyed your time and we hope to see you again soon. Ray
"Really happy with our choice"
My daughter and I stayed at the Westgate Towers after a day at Disney, and were very happy with our choice. The room was clean and well stocked, and the beds were super comfortable. The pools were great, with a few cabanas available and really nicely cushioned deck chairs. We would definitely stay here again.Genuine Expedia guest review
Response by Westgate Towers Thank you so much for sharing your feedback. We’re so happy you enjoyed our fully equipped and clean rooms. We love to make our guests feel like they are at home away from home. We look forward to seeing you again soon. Sincerely, Idalise
Recommend this to anyone who's on a low budget stay. Great place...I just don't like the fact I can hear people next door to my room. But overall it's a great placeGenuine Expedia guest review
Response by Westgate Towers Thanks for the great review following your recent stay. I'm glad you enjoyed the Resort and found our location convenient to all the entertainment and sights around town. Hopefully we will have the pleasure of welcoming you back on any future trip to Orlando. Ray
Nice hotel. Not too far from the theme parks Yet far enough to avoid heavy traffic. Rooms were great and very clean.Genuine Expedia guest review
Response by Westgate Towers We are delighted that our resort offered you everything you needed and more. Thank you for sharing your great experience and we hope to see you again very soon. Ray
"Great place. Would stay again"
Staff was friendly great room and close to everything would definitely stay againGenuine Hotels.com guest review
Response by Westgate Towers We pride ourselves in many things, from superior customer service, to our beautiful grounds. Thank we are honored you chose to stay with us! We are happy to hear you had a great time! You for staying with us and we look forward to having you back very soon! Ray
"Good for families - not so much singles"
Wish I had known before I booked that this was a timeshare type hotel and if I wanted any amenities I would have to "shuttle" to their sister resort and take the tour! Not what I booked a stay for. Hotel room and staff at lobby were very nice and very helpful, but hotel offered nothing if you didn't want to shuttle over. Room was comfortable and qu […] iet. Read moreGenuine Hotels.com guest review
Response by Westgate Towers We appreciate your response regarding your stay at the Westgate Towers. We’re glad you enjoyed our comfortable and quiet rooms. We apologize if you felt inconvenience during your stay. We allow our guests the opportunity to use the complimentary shuttle service and use all the amenities at our larger property; the Westgate Vacation Villas Resort since it’s conveniently located next door. None the less, we appreciate you giving us a try and assure you we will use your feedback in a positive, proactive manner moving forward. Sincerely, Idalise
The price is much, i stay before in other westgate resorts and i pay less for more beautiful The all westgate in i stay the tower is the less beautyGenuine Hotels.com guest review
Response by Westgate Towers Thank you for sharing your comments. Please keep in mind that all rates are subject to changed based on availability. We certainly hope you co me back to any of our Westgate Resort properties in the future. Sincerely, Idalise
"worth the stay"
No complaints well worth the stay. The registration and front desk were very nice professional and helpful.The room was very clean,pretty,and comfortable. The activities on the property were excellent.just give it a try you want be disappointed.Genuine Hotels.com guest review
Response by Westgate Towers Thank you so much for your response. We’re so thrilled you enjoyed everything from your check-in experience to the room. We hope you come back and visit us again soon! Sincerely, Idalise
The hotel was comfortable and great for the price. I would have preferred if it was cleaner. There was some dirt on the floors and the sheets didn't smell or feel fresh. The hotel lobby was relatively clean. We called front desk for a roll of paper towels because the one stocked in the kitchen was soaking wet. They graciously agreed to bring us a roll […] of paper towels, but never actually came. An hour later, my husband went and got it himself. We were not super impressed with the hotel, but it's very conveniently located to the parks. It was decent. We felt safe. The rooms are fully equipped with a full size kitchen, washer, dryer, living room and dining area. That's a major plus. It should have been cleaner and I wish the service we received during our stay was better, but it also could have been worse. Read moreGenuine Hotels.com guest review
Response by Westgate Towers Thank you so much for your response. We feel delighted that you liked our fully equipped rooms and felt safe throughout the property. Allow us to apologize if the room was not properly cleaned and was not fully stocked. Your comments will be shared with the housekeeping manager to correct these issues in order to ensure that our resort’s approach continues to be conductive to our guests’ satisfaction. We hope you come back and visit us again soon! Sincerely, Lissy
"Avoid West gate Resorts"
The resort was not the issue. We had a very nice room for a very nice price. The resort workers were pleasant. The issue was with the Timeshare presentation. Not so much the presentation but the 'Presenter.' Everything was fine until we said, No to Mario that we were not interested in a timeshare, yet. He became extremely unprofessional. Suddenly, his […] integrity and hospitality went out the window. Fortune is made in the follow up but I will never do future business with West gate. Read moreGenuine Hotels.com guest review
Response by Westgate Towers Thank you for bringing these issues to our attention. We regret to hear you had a less than desirable experience with the timeshare presentation. Please accept our sincere apology if a sales staff was less than polite. We don’t feel that high-pressure marketing tactics are necessary or appropriate. Although, we completely unable why this may have discourage you from returning, we sincerely hope to have the chance to welcome you back and we wish you all the best on your future travels. Sincerely, Idalise
This was a good hotel for oir.weekend getaway and it had great amenities.Genuine Expedia guest review
Response by Westgate Towers Thank you so much for sharing your experience. We are so happy that you had a great time with us. The next time you’re in town; we would love to exceed your expectations once again. Ray
Only stayed for a night, but the rooms were nice. Love the tubs.Genuine Expedia guest review
Response by Westgate Towers Thank you for sharing your review! We're glad you enjoyed your stay and that we were able to make it yet another memorable vacation experience! We can't wait to see you again! Ray
Rooms are very nicely decorated, lots of space,living room, dining room, kitchen, laundry, balcony, 2 bathrooms, jetted tub. For the price it can't be beaten. 5 mins away from Disney and 15 from Universal. Although there are lots of restaurants near the hotel, the good ones are about 20 mins away, closer to universal. We stayed 3 nights and we will […] stay again. Clean and quiet. Lots of amenities, multiple pools, exercise classes, movies, coupons for nearby attractions and restaurants etc. Two negatives are the sheets in the bed are very rough and uncomfortable. Also, we got called at 8:00 am on our checkout day to attend a breakfast to try to sell us the timeshare, it was our only morning to wake up late so that was annoying. Still, great stay. Read moreGenuine Hotels.com guest review
Response by Westgate Towers Thank you so much for sharing your response. We’re glad you enjoyed everything from our convenient locations to our fully equipped amenities. We would have really hoped you advised our staff of the complications with the bed sheets to certainly replace them immediately. We sincerely hope to have the chance to welcome you back and we wish you all the best on your future travels. Sincerely, Idalise
"Nice Price, Nice Stay"
Overall experience was good. I would stay again. As an fyi, at check-in the 1st room given to us smelled of wet towels,damp,humid air. We were immediately given a replacement room, no issues. The morning of check-out, went to shower & realized no HOT Water. It was fustrating but front desk advised the water boiler was being maintenanced and my water […] would be hot in 15 mins. That was annoying because it left us with only an hour b4 checkout 10am. Read moreGenuine Expedia guest review
Response by Westgate Towers Thank you so much for sharing your experience. It’s wonderful to know that you had an overall good stay. We apologize for the issues you encountered with the hot water but it’s good to hear that our staff was able to address the issues immediately. We feel honored that you’d return and look forward to exceed your expectations again in the future. Sincerely, Idalise
"Would definitely stay here again"
Very nice accommodationsGenuine Hotels.com guest review
"Right in town with dining and shopping close by."
Very nice. Had everything we needed and bus to Disney also.Genuine Expedia guest review
Response by Westgate Towers We are delighted that our resort offered you everything you needed and more. Thank you for sharing your great experience and we hope to see you again very soon. Ray
We had a very pleasant stay at westgate towers. The beds were super comfortable. Everything was fresh and clean. The only downside was the water coming out of the sink was cloudy in color and then faded to clear. The hotel said it was because of the pressure coming out of the faucet. Otherwise it was a great stay.Genuine Hotels.com guest review
Response by Westgate Towers Thank you for sharing your positive review of your stay with us! I am so happy that you chose to stay with us on your trip to Orlando .We strive every day to exceed our guests' expectations. I am so happy that we were able to accomplish this goal for you. Ray
"Not Too Please:"
When we check in they sent us over to another desk to get our package and the gal was a smooth talker she sign us up to hear about the time share. then we had to go to another desk to get our keys and cookies. noGenuine Expedia guest review
"Convenient to all the parks, center of everything"
Hotel was clean. Facility was well maintained. Pool view was excellent. Location was perfect in the middle of everything.Genuine Expedia guest review
Response by Westgate Towers Thank you so much for your feedback. We’re so glad you enjoyed our resort amenities and convenient location. We hope you come back and visit us again soon! Sincerely, Idalise
Good location. Spacious. Furtinure looks dated with Jacuzzi in the bedroom.Genuine Hotels.com guest review
Everything about this hotel was perfect. It was close to so many attractions and food sites. The room was beautiful and it felt like my boyfriend and I were the only people there. Will stay again when we return.Genuine Hotels.com guest review
Response by Westgate Towers Thanks for your review! It's so great to hear that you loved your West Gate experience. I'm so happy that you found the Resort a relaxing place to call home during your Vacation. We'd love to have you back again next time you're in Orlando! Ray
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