I was very happy with room I had and the the room was very clean. The did not look cheap at all . The room was very upscale. The room has very nice furniture.Genuine Hotels.com guest review
Qasnt impressed wirh the room nor serviceGenuine Hotels.com guest review
did not know there was a time share attached to hotel . this was a one day trip but all our time was spent one salesman trying to sell timeshare,from 9:00am after 2:30pm,really took away my wife's birthday plan.very sad dayGenuine Hotels.com guest review
My husband and I recently stayed at Westgate Lakes while going to Halloween Horror Nights. The staff at the hotel was excellent! Everyone was extremely nice and accomodating. The room was nice as well. The bed was a little hard but after a late night, it didn't matter! I liked that there was a fridge in the room so we could bring snacks and drinks. […] Overall, we had a great time and for the price, we will definitely come back many more times in the future! Read moreGenuine Hotels.com guest review
It was fine.....Genuine Hotels.com guest review
I stayed for only one night but this hotel is a great hotel! Very clean room. We really enjoyed it!Genuine Hotels.com guest review
I enjoyed and loved the stay.. Very accommodating to my needs will stay again..Genuine Hotels.com guest review
Very Pleased!Genuine Hotels.com guest review
First time here, wont be my last!Genuine Hotels.com guest review
Wonderful stayGenuine Hotels.com guest review
"the best place to stay"
This is our 2nd time at one of the Westgate resorts, we absolutly love it plus feel very comfy there.Genuine Hotels.com guest review
Althought I only stayed one night it was awesome. I was extremely happy with the fact that the pictures on the site were in fact true depiction of what the rooms really were. I received great service and the atmosphere was awesome. My room was fabulous and i will stay there again the next time im there.Genuine Hotels.com guest review
Hotel amenities was greatGenuine Hotels.com guest review
We enjoyed the stay but the time share people were to aggressive. Parking was terrible. We were involve in a parking accident and security guard told us that police may not come out to write a report I think the security should write a incident report since it is private property.Genuine Hotels.com guest review
"best in the state"
The rooms are perfect. The location is the best for getting around the areaa,however the parking was a problem.Genuine Hotels.com guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you very much for your review. We are very glad to hear that you enjoyed our complete units and our startegic location. We are sorry to hear that parking was challenging and we appreciate your understanding, specially when it comes to high seasons; although the parking was designed to fit everyone, you might need to walk a little more but, at the end, it adds health to your vacation. We hope to host you as our guest again soon! M.B
Best hotel in Orlando beautiful rooms great location, will visit every time thinking bout a timeshare..Genuine Hotels.com guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you for taking the time to review your stay at the Westgate Lakes Resort and Spa. We are glad that you enjoyed your time with us. We hope you will visit us again and please recommend us to your family and friends! M.B
It was good but they need to stop hassling people who are on vacation to buy time share...Genuine Hotels.com guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you so much for your input. We are glad that you enjoyed our complete and centrally located property. We apologize that you felt pressured by our sales staff, as the presentation is opened only to those who wish to participate. We look forward to serving you again! M.B
"Nice enough property, lacking in many areas"
The property was nice enough. The condo was very nice. The pools were nice. We must have been there during off-season because many of the activities were poorly staffed, late to open, etc. The wifi on the property was horrible - very inconsistent and slow. The cleaning service was terrible. We only had someone come to our room to take out the trash […] once in the 5-6 days we were there. The location is excellent relative to all of the theme parks and restaurants, which may be why there didn't seem to be a desire to provide good service in other aspects of the experience. Overall, I would rate the hotel as average. Read moreGenuine Hotels.com guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you so much for your feedback. We are very glad to hear that you enjoyed our complete property and strategic location. Our wifi service is optional to our guests and sometimes it tends to be inconsistent considering the amount of people using it in our large property. In regards to the housekeepig service, since we are a timeshare resort, it works different than a hotel. We appreciate all the information provided as it gives us the opportunity for continuously improve. It is our wish to have the opportunity again to serve you! M.B
"Book It....You'll be Satisfied"
I chose this resort because of the amenities (paddle boating, miniature golf, gym, spa) and whirlpool Jacuzzi in the suite. I came for a little R&R and that's what I got. Upon arrival check in was seamless. I was very pleased by the cleanliness of the property and my suite. In fact, we loved the resort so much that I decided to book an additional night. […] It is conveniently located next to a Walmart, restaurants and Dollar Tree not to mention the parks. The only negative is that it was difficult to get through to the front desk. The number rang busy from the room phone, but I called from my cell and got someone quicker. Overall, I was very pleased and would stay at this resort again. Read moreGenuine Hotels.com guest review
"Huge Hotel, new and very comfortable"
Huge hotel, 25 buildiungs, 8 or 9 pools, restaurantes, even internal buses. Very comfortable, friendly service, family oriented.Genuine Hotels.com guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you very much for your fantastic review! We are delighted to hear that you had an amazing time at the Westgate Lakes Resort and Spa. We invite you stay with us again next time you are in the Orlando area. Sincerely, Anja
It was great for the most part. It was clean and nice but they offer to get you involved in a time share and when you say no they give you attitude. But the overall stay of the hotel was great and had lots of fun things to doGenuine Hotels.com guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you very much for your review in regards to your stay at the Westgate Lakes Resort and Spa. It is great to know that you enjoyed our beautiful and centrally located property. Our timeshare presentation is opened to those who wish to participate and we do not tolerate anything different than that. It is our wish to have the opportunity again to serve you! Micky
"Family weekend get away"
Location was convient to all major attractions. The hotel was very crowded the staff did their best to manage the numbers but the checking in process was a little overwhelming! The parking lot subsequently was also an issue. Best part of the weekend was the activities on the beautiful lake.Genuine Hotels.com guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area We truly appreciate your taking the time to write a review on the Westgate Lakes Resort and Spa. We are thrilled you were able to join us for the activities on the lake. It was a lot of fun! Allow us to apologize for any issues that you experienced during your stay with us. We understand that your time is valuable and we will continue to work with our partners to assist in a smoother check-in process. Our goal is to provide you with an experience that exceeds your expectations. We hope that you will visit us again in the future, giving us the opportunity to provide you with a wonderful vacation experience. Sincerely, Anja
"Checked out almost immediately"
Had a 2 night reservation. We checked out almost immediately. Room smelled bad, it was way outdated. Beds were on a platform and very uncomfortable. I found another 2 bedroom 2 bath that was so much nicer for the same rate. So glad we left! We would not recommend this hotelGenuine Hotels.com guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you so much for your input. We trully value our owners and guests and want to ensure that they have a memorable vacation; we are sorry to hear yours was not the same. Our property is very popular in the Orlando area; for that we do not tolerate that our staff does not work diligently to assist you with your vacation needs. We expect that you addressed your issues so that management could assist you promply. We appreciate this opportunity to improve, and will work to exceed your expectations on your next visit! Mika
"Great place to stay!"
We stayed here when our family visited Universal Studios. The hotel was great! My teenagers loved having their own space and so did I! Great kitchen and conveniences of home like a washer and dryer. Plan to stay here again - and looking forward to it! Front desk was NOT pushy with sales. They did invite us to consider the presentation. I simply said […] I wasn't interested. They respected it and gave us great service! I may be interested next time because the property is great. Parking was a challenge because it is peak season and they were fully booked but we got in by 9PM and always got a great spot. Read moreGenuine Hotels.com guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area We want to take the time to let you know how honored we are to know that you selected us as your vacation destination in the Orlando area. It pleases us to provide you with a complete property and units to make your vacation a unique one. Also, the great proximity to theme parks and outlets will make you surely want to come back more times. The next time you’re in town; we would love to exceed your expectations once again! Mika
Great experience had activities. Fun place for the family.Genuine Hotels.com guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you so much for your comments on the Westgate Lakes Resort and Spa. We are very happy to know that you enjoyed your family time with us and wish to see you in a very near future for more fun times! M.B
We arrived at the hotel around 4am, check in was speedy and efficient.The entire process took no more than 10-12 minutes. The noise level at the facility was very minimal. We enjoyed the scenery at and around the resort. Their are ample amount of transportation services on property to assist guests with moving around. The staff are very friendly and […] helpful. There is also a Walmart Store located near by for those who would like to purchase nessesities.The environment was very inviting, peaceful and relaxing. We would highly recommend this property to others, and we are looking forward to visiting again. Read moreGenuine Hotels.com guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you so much for letting us know about your experience. at the Westgate Lakes Resort and Spa. It is wonderful to hear all these positive aspects during your family stay. We want to make sure you feel home, even away from it. We are glad you felt the comfort, relaxation and peace that you deserve when vacationing. Thank you for staying with us and we look forward to having you back very soon! Micky
"noisy, too many people running around, dirty,"
we had to switch rooms due to being dirty and extremely small. attacked by a time share person when checking in how was very rude and pushyGenuine Expedia guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you so much for your input. We are sorry to read that your stay was not as satisfactory as you expected. All of our guests’ comments are taken into consideration as we are always looking for areas to improve. It’s our hope to be given another opportunity to go beyond your anticipations. Ariel
very nice place.custodian are very friendly I love to visit againg Orlando I'm very sastifie AWSOME place nice bedroom . MY DAUGTER WAS SO HAPPY STAYIND IN WEST GATE HOTEL SHE WAS SO HAPPY HAPPY BECAUSE THE TAPE OF POOLS NICE PEOPLE SHE MEET NEW FRIEDS IN ORLANDO I really love this placeGenuine Expedia guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area We appreciate so much your feedback! It’s great to know you choose to stay with us during your visit to Orlando. We love to hear when we’re able to exceed our guest’s expectations. We look forward to seeing you again soon! Sincerely, Lissy
It was ok! It was a good place to just spend little money since you will mainly just be sleeping there but the room was a lot smaller than I expected it to be. And slightly outdated. There were no plugs next to the bed and that was quite annoying.Genuine Expedia guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you for your feedback. We are sorry to hear that you did not enjoy your stay with us. We appreciate your comments on the unit needing updating. We are actually in the process of renovating all of our units, so that will not be an issue any longer. We do apologize if there was a misunderstanding. We hope you will visit us again to see how we’ve improved. Nicole
"Nice place but I wouldn't go back...."
We picked this place because it said it had 7 pools...and it does, but.... It was just a one night stay but that's all I would have stayed regardless. Check it was crazy, they shuffle you from place to place trying to convince you to buy time share. We finally got to our room and it was very out dated....circa 1980. The carpet was grimy, the shower […] door wouldn't open and when we finally did I was to afraid to shower for fear I was going to get stuck in there. We went down to one of the pools around 7:00 PM and it was locked. It's open from 7 am to 11 pm! None of the vending machines worked...The next day we wanted to check out the 7 pools and by the 3rd we realized they are ALL THE SAME just different locations....huge disappointent! We drinker to buy water at one of the outside bars and because they didn't open for another 30 minutes they won't sell it to use. I would never stay here again its a lot of hype for a hotel that's going down hill!! Needs remodeling big time and play attention to your guests needs!! Read moreGenuine Expedia guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you for sharing your honest review. Please know we are diligently working on the upgrades of our units through a renovation schedule. We would like to thank our guests for their patience during this process since we are a large property. Allow us to apologize for the issues you experienced, our staff is always looking to provide our guests with a better stay when they encounter issues. We hope you allow us the opportunity to exceed your expectations in the future. Sincerely, Lissy
"Not good place to stay"
Wouldnt really recommend it and will no longer stay at that facility wasn't happyGenuine Expedia guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you for your response. We’re sorry to hear you had an unpleasant experience. Please know our top priority is customer satisfaction and would love another opportunity to exceed your expectations in the future. Sincerely, Lissy
"ok place to stay"
easy check in and out. Most of staff were friendly and helpful. The certain room that was given to me wasn't what the pictures showed on there site. Was highly disappointed in that, but made due. Luckily I was on a business trip and not a family stay, or it would have had to been changed.Genuine Expedia guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you for your comments on the Westgate Lakes Resort and Spa. We deeply apologize if for any reason your unit did not meet your expectations. Customer satisfaction is a top priority at Westgate. We hope this will not prevent you from staying with us in the future. Sincerely, Anja
"Good location, free shuttle to Disney parks."
We arrived at the hotel and were greeted by friendly staff. The bell hop was very friendly and took us to our room as we followed via car. We arrived at our room and there was plenty of parking at the time but it seems like with most resorts the parking spaces fill up quickly during the evenings. The room itself was out dated a flashback to the 80s. […] The ice machines if they work are usually on the third floor. I kept having to go to another building to get ice as the machine on our building was broken. Sadly there's only one machine per building. The resort also offers free shuttle to Disney parks. However, you need to make reservations and the times for pick up/drop off are few. One evening we stayed for fireworks but had to wait until about 10:40 for a pick up as the shuttle was late, and it was also used to drop off other guests at the other properties that are owned by the same company. Overall the place is fine if you're staying for a couple of days. Read moreGenuine Expedia guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you so much for your feedback. We train our staff to be helpful, friendly and attentive. It is great to hear our staff could be at your service. Due to high peak season, parking may become an issue and we apologize if this was an issue. We are diligently working on the upgrades of our units through a renovate schedule. As you mentioned, our guests must pre-register for our complimentary shuttle service. We hope you allow us the opportunity to exceed you expectations in the future. Sincerely, Idalise
Loved the shuttle service around the grounds. Restaurant on grounds was really good and had excellent service from Tony. Staff were pleasant and helpful.Genuine Expedia guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area We appreciate you taking the time to review our resort. It is fantastic to here you enjoyed our grounds and the convenience of the shuttle service. We’re so happy to hear our staff was pleasant and helpful. Please come back and visit us again soon! Sincerely, Lissy
Be prepared for a timeshare sales pitch for 2 hours. They will pay you $75.00 for the presentation if you decline, but be prepared for the attitudes you get from the sales staff. The location is pretty good, considering all there is to do in that area. The room itself, was good, but considering I stated I was traveling with a 12 y/o, unacceptable, because […] they gave her a fold out sofa bed to sleep on, in the room, & we had no privacy. Other than those gripes, the experience was ok, the price was good, but for me, I'd prefer a hotel closer to downtown Disney, which are considerably nicer, and you can walk to stores, restaurants, ect. Read moreGenuine Expedia guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you for your response. Our timeshare tour time can take 90 minutes or more depending on your interaction with our sales coordinator. In return for participating we offer incentives for your time. There are different types of units that we provide for our guests to choose from upon booking their reservation. We hope you were able to take advantage of our convenient location which is nearby all the major attractions and shopping areas in Orlando. It would be our pleasure to have you visit again the next time you're in Orlando. Sinerely, Alice
This stay was just as good as it was two years ago, if not better!Genuine Expedia guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Welcome back to Westgate Lakes Resort and Spa! Thank you very much for letting us know how much you love our location. We hope to continue providing many more great vacations for you in the future. Ariel
Good but not enough information unless you agree to listen to the sales pitch.Genuine Expedia guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you for your input regarding your stay. The tour presentation is available to those interested in learning more about the different vacation options Westgate has to offer. Participation is purely voluntary. We hope you had a good stay and look forward to seeing you again in the future. Ariel
we absolutely love staying at Westgate. their customer service is excellent and plenty of different things to do. can't wait till next timeGenuine Hotels.com guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you so much for your input on your amazing family trip. Excellent customer service is what we look forward to providing to all our guests. We are so happy to know that there were plenty of amenities for your entire family. Come back to visit us again soon! Ariel
We enjoyed staying at this resort and are considering bringing our children for a wknd. I was disappointed that we had to wait 3hrs to check in upon arrival & had to park pretty far away at 11pm when we came back from dinner bc there was not enough parking.Genuine Hotels.com guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you for your review. We’re glad that you enjoyed your time with us and want to return again with your children. We apologize that you encountered issues during your stay with us. We want to assure you that we care about each of our guests and we do everything we can to accommodate them. Unfortunately, with the size of our resort, parking can become an issue and we sincerely apologize for any inconvenience that may cause. Please accept our apology if you felt the check in process was too long; especially after a long journey. We appreciate your comments, as it helps us identify areas in which we can improve. We hope to have another chance to provide you with a wonderful stay. Brittany
The resort was nice, we stayed in a studio room. It was beginning to show its age but very clean. The staff were very nice and polite except for the part where they tried to pressure us into taking a tour of the resort for the purpose of selling a time-share. I told them when we book the room and they offered us a discount price on the stay, that we […] weren't interested in taking a tour. But the sales staff insisted and acted rude after we declined. We probably won't stay there again, because of that. Read moreGenuine Hotels.com guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you for your feedback. We are sorry to hear that you did not enjoy your stay with us. We appreciate your comments on the unit needing updating. We are actually in the process of renovating all of our units, so that will not be an issue any longer. Our timeshare presentation is purely voluntary and not mandatory. We do apologize if there was a misunderstanding. We hope you will visit us again to see how we’ve improved. Nicole
Hard to find a parking spot. Way to many teens walking around at late hours with no tops and pants down I guess that is how they feel cool this days. Definitely not a family atmosphere. My neighbors came in at 1 am making loud noises woke my whole family up...very disappointedGenuine Expedia guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area We appreciate you taking a moment to review our family friendly resort. The resort quiet hours are implemented daily from 10pm-6am. It’s our deepest regret to know that your stay was disappointing. Our staff is always looking for ways to improve the overall guest experience. We appreciate this opportunity to improve, and will work to exceed your expectations on your next visit. Ariel
"Nice hotel close to attractions."
Had a good experience here. The hotel has a wide variety of activities. It's close to sea world, universal studios and Disney World .Genuine Expedia guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area We are honored you chose to stay at our beautiful property. Our location is close in proximity to the local theme parks and shopping areas. We hope you had a wonderful vacation with us. Come back to see us soon! Ariel
The stay was great, the rooms were spacious and very clean. My room was well stocked with towels and other essentials. The resort staff was friendly as well.Genuine Expedia guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you very much for your review. We are pleased to hear your enjoyed your stay at the Westgate Lakes Resort and Spa, and look forward to your next visit to Orlando! Sincerely, Katrina
"Very nice hotel Close to universal"
Very large and like a condo complex. Fantastic two bedroom sweet for around $200. Free shuttle to and from universal. Place is so large that it a long hike just to get to the gate. The free shuttle system that was offered was not very consistent. The had multiple pools but they were rather mundane. There's very useful convenient store on site. A near […] 40 dollar activity fee was added to our tab Read moreGenuine Expedia guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you for your honest and fair feedback. It’s great to hear you took part in many of our unique amenities. We are glad that you were able to make use of the fantastic two bedrooms during your stay. Management is implementing a process to make our shuttle services more efficient. There are many amenities to choose from on site from our miniature golf course, gaming room to our bicycle rentals. It would be our pleasure to have you visit again the next time you're in Orlando. Ariel
I understand that they were totally booked when I checked in but I had to wait for 2 1/2 hours to get into my room after when I should have checked in. I know that they had a lot of people to get in there but the lobby cleared out and I was still left waiting. I had to check in constantly and turns out if I hadn't they wouldn't have even caught the […] error and would have left me hanging. Read moreGenuine Expedia guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area We appreciate and value your comments. Management is always looking to improve the process to ensure our guests are able to check into their unit within a reasonable time frame. We will work diligently with our resort staff to ensure a smoother check in process. Thank you for staying with us and we look forward to having you back very soon! Ariel
"Pleasant vacation for an easygoing customer."
My boyfriend and I enjoyed our stay. Friendly staff, clean rooms, nice pools, great environment. Only problem was that check in took a while. Other than that, great vacation! Would def recommend.Genuine Expedia guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area We wanted to let you know how honored we are that you chose the Westgate Lakes Resort and Spa for your lodging while visiting Orlando. Nothing pleases us more than to hear when a guest was pleased with our staff, location, amenities, and accommodations. In regards to the extended wait time during check-in, while we try to make this process a swift one, there are times that we run behind, and for this we apologize. We feel honored that you would return and can’t wait to see you soon! Sincerely, Katrina
Stayed for 2 nights and we really liked it. We had a Villa and the room was great. Bed was very comfy and had a pretty big shower and jetted tub. The hotel also has about 7 pools and lots of activities to do like ping pong and paddle boats. I also liked that they had scheduled activities for each day. Like ex: 12 pm TieDye creations. This hotel is good […] for those who constantly want something to do and for those who just want to stay in the room and relax. I definitely plan to stay here in the future! Read moreGenuine Expedia guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area We are beyond thrilled when our guests have a fantastic experience with us here at the Westgate Lakes Resort and Spa. We are delighted to hear that you enjoyed all of the amenities and activities we provide on-site. It also pleases us to hear that the unit was to your liking. Our goal is to provide you with the quality accommodations our valued owners and guest have come to expect and deserve from Westgate Resorts. We appreciate you choosing us for your stay and hope you provide us with the pleasure again in the future! Sincerely, Katrina
I was given the wrong room #, had to wait for security in the hot heat to find the correct room. Then when I came back to my hotel no parking spaces. Had to park my car over a block away and walk to my hotel in the dark both night I stayed there. Overall the hotel itself was nice, but if you bring a car. My suggestions don't move it. Use a taxi or […] bus. Read moreGenuine Expedia guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area We appreciate that you took the time to provide this feedback as the points you have described are being reviewed by our Management Team. We look forward in welcoming you again the next time you may be in the Orlando area. Ariel
"Loved every minute!"
This year made the 5th year that we have visited and it has never been a disappointment. I will always stay here when in orlando!!Genuine Expedia guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you for always being a loyal guest. It’s thrilling to hear we’re always able to provide you with a quality vacation experience. We look forward to seeing you again next year! Sincerely, Idalise
Wish bed was softer thats all but everything else was wonderful would recommend resort to everyoneGenuine Expedia guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area We so excited you enjoy your overall stay. Please know our staff is there to assist our guests with any of their needs. We hope you come back and visit us again soon! Sincerely, Lissy
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