Our trip couldn't be better, the 7 of us stayed in a 2 bedroom apt and everybody was amazed by the rooms and the facilities, but mainly impressed with how the staff was friendly!Genuine Expedia guest review
"Very big Hotel!!"
The Staff was very Nice to My self and kids. They were always asking if there was anything they could do to make my stay pleasant. I did ask if there was a Recliner available because I have back problems. But to no avail, couldn't accommodate. I was able to get by. I would refer my family and friend to your Hotel! Thanks for the Nice stay.Genuine Expedia guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you for your review. We are so pleased to hear that you enjoyed your stay and that you would refer your friends and family to our resort. We are sorry that we do not have recliners on property and therefore were unable to fulfil your request. Rest assured had one been available our staff would have been more than happy to place it in your unit. We do hope to see you and your family again soon! Sincerely, Anja
"Nice hotel.. Close to theme parks!"
This hotel never disappoints. Great location close to universal & sea world, and not in a high traffic areaGenuine Expedia guest review
We enjoyed the stay but the time share people were to aggressive. Parking was terrible. We were involve in a parking accident and security guard told us that police may not come out to write a report I think the security should write a incident report since it is private property.Genuine Hotels.com guest review
"best in the state"
The rooms are perfect. The location is the best for getting around the areaa,however the parking was a problem.Genuine Hotels.com guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you very much for your review. We are very glad to hear that you enjoyed our complete units and our startegic location. We are sorry to hear that parking was challenging and we appreciate your understanding, specially when it comes to high seasons; although the parking was designed to fit everyone, you might need to walk a little more but, at the end, it adds health to your vacation. We hope to host you as our guest again soon! M.B
Really enjoyed my stay ill come back again soon... Nice big comfortable bedGenuine Expedia guest review
Best hotel in Orlando beautiful rooms great location, will visit every time thinking bout a timeshare..Genuine Hotels.com guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you for taking the time to review your stay at the Westgate Lakes Resort and Spa. We are glad that you enjoyed your time with us. We hope you will visit us again and please recommend us to your family and friends! M.B
The staff is warming and the room is basically like your own home. Its such a nice villa ! Best time ever its deff a place to go relax enjoy and spend time with family !Genuine Expedia guest review
"Should of stayed Home"
The place was a mad house and most of the talking is about better your room and they move you in circles and give you a map to your room witch makes you drive in circles do to poor directions. The next day we had no hot water and the ice box door was bent and we did't see it and all the food we picked up was bad. Day two we went out and returned late […] to fine no parking spot open and had to park a half mile away from our room since my wife is disabled and my kids were tired from walking all day to say the least it was a bad night. During our stay the hotel was very loud from people talking, running and doors closing all night long. The mini golf course was very abused and the boat rental for the lake was cancelled 3 times due to broken boats and we gave up after two days. The staff main concern is to sell property that's all and the treat you that way. Read moreGenuine Expedia guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you for advising us about your recent visit. We apologize if our sales team made you uncomfortable-that is not our intent. Regarding the hot water and the ice box, did you advise the front desk of these issues and if so what was done to correct it? We appreciate you taking the time to share your experience with us as we are always looking for ways to improve. It is our hope to have another opportunity to provide you with a relaxing stay. Sincerely, Anja
Took nearly an hour to get checked in, room was very small for three adult guests. Price for a pet was outrageous at $270.00! Very disappointed that nearly all of the amenities closed at 8:00 pm. The hotel has a lot to offer and the facilities are beautiful, but they need to work some of the kinks out. Staff was not very friendly and did not really […] want to be bothered with guest questions. We were meeting family for a special birthday so our intent was to use and enjoy all the amenities offered. Read moreGenuine Expedia guest review
It was nice, but the room is not worth more than $97 a night. They will only let you use the expedia pricing once and then they want you to buy a timeshare or pay full price for the room. They will try to sell you a timeshare but won't tell you that that's what they are trying to do until they got you seated.Genuine Expedia guest review
I honestly don't know where to begin. The second we stepped on the property we were ushered from one concierge to another only to push us to buy a time share and this was in the first 5 minutes that we arrived. We purposely did not sign up for that type of vacation we just wanted to get to the parks and have fun and do some relaxing while at the hotel. […] The concierges were very nice until we told them we were uninterested in hearing about their time share offers. We did not have a rental car like most who are visiting for universal and they made us walk to our rooms every day we were only offered the golf cart once upon arrival the rest of the time we had to walk about a half mile to our rooms when we arrived and left the hotel, we eventually gave up and just had our taxis drive us straight to our room which is not very safe. We were not even offered a ride in the golf cart when we went to check out after calling the front desk. The staff and cleaning quality was another story. I wouldn't suggest trying to go to the pool without the two pool towels given to you upon arrival because the staff will not go get you a new towel if you forget yours, they will simply tell you to go retrieve yours from your room. They advertise pool bars but out of the three days we were there they were closed and cobwebs covered the counters so I don't think they have been working for awhile and we were there on a holiday weekend. However, luckily they have a convenience store on site to go purchas Read moreGenuine Expedia guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you for sharing your experience at the Westgate Lakes Resort and Spa with us here on Expedia. We are sorry for any inconvenience during your stay. Please understand that we are a large resort and while our team members are taught to assist guest with rides on the golf carts as often as possible this is not the sole purpose of the golf carts and we are not always able to get to all guest on property. As an appreciated guest we value your feedback and apologize for any inconvenience experienced at the resort due to our sales team. These representatives are there to serve as guides through the option of timeshare ownership. Participation is purely voluntary, but we do offer incentives in return for your time. On behalf of the entire staff, thank you for staying with us and again, our apologies for the issues you encountered during your stay. Sincerely, Anja
"LOVED Westgate Lakes Resort!"
I wasn't expecting to have such a great experience at Westgate Lakes Resort! It was great. The staff was friendly and very helpful. I called a day before and had the activities center set up birthday decorations for my boyfriend in the room and it looked great!Genuine Expedia guest review
It was good but they need to stop hassling people who are on vacation to buy time share...Genuine Hotels.com guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you so much for your input. We are glad that you enjoyed our complete and centrally located property. We apologize that you felt pressured by our sales staff, as the presentation is opened only to those who wish to participate. We look forward to serving you again! M.B
Friendly staffs and great service! Good for traveler with car. Very good location !Genuine Expedia guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you for your kind words! We were happy to read you enjoyed your stay with us at the Westgate Lakes Resort and Spa. We invite you stay with us again next time you are in the Orlando area. Sincerely, Anja
"Nice enough property, lacking in many areas"
The property was nice enough. The condo was very nice. The pools were nice. We must have been there during off-season because many of the activities were poorly staffed, late to open, etc. The wifi on the property was horrible - very inconsistent and slow. The cleaning service was terrible. We only had someone come to our room to take out the trash […] once in the 5-6 days we were there. The location is excellent relative to all of the theme parks and restaurants, which may be why there didn't seem to be a desire to provide good service in other aspects of the experience. Overall, I would rate the hotel as average. Read moreGenuine Hotels.com guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you so much for your feedback. We are very glad to hear that you enjoyed our complete property and strategic location. Our wifi service is optional to our guests and sometimes it tends to be inconsistent considering the amount of people using it in our large property. In regards to the housekeepig service, since we are a timeshare resort, it works different than a hotel. We appreciate all the information provided as it gives us the opportunity for continuously improve. It is our wish to have the opportunity again to serve you! M.B
Great awesome, will stay there anytime i visit OrlandoGenuine Expedia guest review
"Nice hotel to stay in Orlando, Florida."
The hotel is clean and close to all theme parks and outlet stores. The staff are friendly and approachable.Genuine Expedia guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area We are honored you chose to stay with us at the Westgate Lakes Resort and Spa. We are very glad that you found our location to be convenient and our staff to be at your service. We hope to see you on your next vacation! M.B
"Clean room short stay ok"
The facilities looked ok but once in the building steps were unkept and have a grimy feel. Room was clean, bedding was good. Bathroom was also clean.Genuine Expedia guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area We appreciate you taking a moment to review the Westgate Lakes Resort and Spa. It pleases us when our owners and guests enjoy their time with us. Thank you for staying with us and we look forward to having you back very soon! Mika
The photos of the rooms are misleading- they're not as spacious as pictured (our couch was wedged in a space that partially blocked the balcony door and made closing the shades difficult), and not as clean. Many surfaces appeared dirty, including the grout and caulk in the shower stall. Some spots came off of the walls and counters when wiped while […] others were stained. The bed was comfortable, and the pool by our building was nice. Read moreGenuine Expedia guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you so much for your input. We wish to exceed your vacation expectations each and every time you come visit us; for that we apologize that your experience was not the same. We hope that you informed our management team about your concerns and they were able to properly assist you. We look forward to having another opportunity to provide you with a relaxing stay! Micky
Nice and relaxing hotel for the family.free shutl bus to Disney.didn't even need a car.Genuine Expedia guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you for your review. We are happy to hear your enjoyed your stay with us and we look forward to your next visit to the Orlando area. Sincerely, Anja
Pros -the villa we rented was exactly as shown on the website. Cons - This is a timeshare so the minute you walk in you are bombarded with pushy salespeople who want you to sign up for the sales tour when all you want to do is check in and relax after a long trip. We had a 4th floor room that faced the pool. Every pool except the kiddee pools have a […] DJ there from 9am to 11pm and they blast music which is so loud that we could hear it clearly in our rooms with windows and doors closed, forget about relaxing on the balcony unless it was before 9 in the morning or after 11 at night because the music was so loud. The free WIFI is for one user at a time, so if you have multiple people in your room trying to access WIFI on phones, computers etc.. you have to pay extra. And while we're at it - the WIFI Stinks. Most of the time I had to use my data plan. The "shuttle" service was limited. For instance the there was one shuttle a day to SeaWorld at 9:30 am and the one shuttle back was at 6:30 PM. I expected multiple shuttle times. We drove and paid for parking rather than plan on spending 9 hours at SeaWorld. The clientele was low end. You get what you pay for. If you can afford better - go elsewhere. We left a night early at great expense since we had to pay for new flights home, but it was better then spending another night at the Westgate. Read moreGenuine Expedia guest review
"Close to everything but would not stay here again."
While booking our trip, we did not opt to get any special deal if we talked to a time share rep. This was fine by me. We got to the hotel at about 1, and they allowed us early check in which was great. But, we then were told we had to go to see a time share rep at 8 the next morning. I'm not too sure why, because I KNOW I did not book the trip to include […] that. During the presentation the next morning, the rep was very insulting. He criticized me for my logic in not buying a share, and made me feel dumb because I did not share the same opinions he did. Since we rejected any offer, we were treated differently afterwards. After a long day at the parks, we noticed the air conditioning not working. The weather was absolutely disgusting and with the air conditioner stuck on 73, we were very uncomfortable. The beds were rough, pillows were lumpy, the room was dated, the shower was dirty, the sink was constantly clogged unless we took the metal piece in the middle out, the floor felt soggy walking around in bare feet, and the screen on our porch had holes in it so bugs were still allowed to come in. Thankfully, we were not in our room throughout the day because we were at a park every single day but I definitely wouldn't stay here again. Avoid it if you can. Read moreGenuine Expedia guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you for taking the time to share the details of your stay with us via Expedia. Please accept our apologies if your unit was in need of cleaning and/or repair. Cleanliness is a priority, and this was not done to our standard. Did you bring this to the attention of the front desk? We will review this with our team, as we are always looking for areas in which to improve. As an appreciated guest we value your feedback and apologize for any inconvenience experienced at the resort due to our sales team. . We are a timeshare resort and offer all of our owners and guests the opportunity to participate in one of our timeshare presentations. In return for participating we do offer incentives such as breakfast and discounts. Participation is purely voluntary and our sales team is there to assist you in any way they can in the process of buying a timeshare. We deeply apologize if you and your party were inconvenience in anyway. Once again we are sorry for any inconvenience. Kind regards, Anja
This place is huge. We wanted a place near universal studios where we could relax and visit relatives for a long weekend. This was not a good place for that. This hotel is for time share and extended stay guests. It was an enormous complex where we had to drive our car to the on-site restaurant.Genuine Expedia guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you for your feedback. We are a large timeshare property very known in the Orlando area. We welcome owners and guests at the same time and offer different options of room sizes and a selection of days you wish to stay. You can also request, depending on availability, a unit that is closer to the entrance. It's our pleasure to have you visit and we look forward to your return! Mika
"Good Service, Bad Rooms"
The hotel staff are really nice people who help you with all your needs, but the inside of the rooms aren't the best. The place was a bit run down. And we weren't able to get a parking space either. We had to walk back from the front of the hotel which took almost 20 minutes.Genuine Expedia guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area We really appreciate your comments on the Westgate Lakes Resort and Spa. It is wonderful to know that our staff was there to assist you every step of the way. Since we are a large property, we do provide our guests with our mini-golf cart rides, so they do not have to walk that far if they are staying in a distante building. In regards to the rooms, renovations are being held, but they happen on different phases and according to its needs. Please, allow us a future opportunity to exceed your expectations! Micky
Wasn't even 8 hours yet before getting bombarded with a timeshare pitch for 2 hrs, before we could enjoy our vacation. But it was a nice hotel anyway, very convenient.Genuine Expedia guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you very much for your review. We want to provide each and every guest with a memorable vacation. Our timeshare presentation is optional and it offers our guests the possibility of learning more about what we offer and become an owner if desired. We’re glad you chose us and hope you will visit again! Mika
"beautiful hotel and resort"
I had an amazing experience there, great staff, an amazing studio villa that had many amenities and one of the best features that sometimes goes unnoticed is that you control the temp. with your own thermostat. can be set cool when its hot and warm when you come back in from there many pools. Had a good experience with the staff very polite and even […] though the food is not included food there is very cheap, and insanely good. There smokehouse grill restaurant has insanely delicious food and a two for one breakfast buffets between 8:00am-9:00am that are better and more delicious than most of the food here in NY. Had a blast at that resort. I am going back there without a doubt, a few tips if your planning the trip threw expedia. Pay a little extra for the studio or 1 bedroom villas there worth every penny. Also when you check in there is a $50 deposit with a credit card or $200 deposit if you pay with cash that they ask for. and finally they will tell you about a free breakfast and $75 cash back when you take a tour of there resort, I read the fine print and its a timeshare they try to sell you, they take about 2hrs of your time so you might just might want to politely turn them down if you don't want anything to do with there time shares but all in all an unforgettable experience. Read moreGenuine Expedia guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area We want to take the time to let you know how honored we are to know that you selected us as your vacation destination in Orlando. We provide you and your family with all the comfort and security necessary for a memorable stay. We are happy to hear you enjoyed our complete units, signature restaurant and the attention of our staff. We look forward to having another opportunity to provide you with a relaxing stay! Mika
The only problem that we had was that we paid for a late check-out and when we returned the room was closed and the lady in front desk told me that we had to wait aroun 10-15 minutes and we had to wait 39, other than this everything was perfect.Genuine Expedia guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area We value your review and your business. I am happy to hear your enjoyed your stay with us and we look forward to your next visit to Orlando. Sincerely, Anja
"Great deal for lacation!!!"
Room was immaculate. Easy access to theme parks and dining. Resort restaurant was excellent. Only complaint was that our cluster of buildings had no pool, had to walk to another section of the resort for pool acces and pool towels are not provided pool-side. While they are provided in your villa, our housekeeping staff kept taking our used pool towels […] and not replacing them. Beds were much firmer than expected for a spa resort, but we had enough pillows to stage an epic pillow fight with our niece and nephews. Read moreGenuine Expedia guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you for taking the time to review the Westgate Lakes Resort and Spa. We are very excited to know that the accomodation we provided you, the strategic location and our signature restaurant, were up to your standards. We have pools spread all over the property and you can request housekeeping to assist you with your needs. We are pleased to know you enjoyed yourself and look forward to seeing you again! Micky
"Nice get away"
The room was nice and clean. Only complaint would be its very busy. There's not a lot of parking with the amount if people the hotel accommodates. Its just to crowded overall.Genuine Expedia guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you for your recent review. We are sorry to hear that the resort was crowded during your visit. Summer does tend to be a very busy time of year for us. We do hope that you will consider our facility again in the future as a great guest experience is our number one goal. Sincerely, Katrina
The hotel was very good and the staff was very helpful.Genuine Expedia guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area We are delighted that you had a great stay with us at the Westgate Lakes Resort and Spa. We look forward to seeing you again next time you travel into this area. Sincerely, Katrina
I'm from miss. I enjoyed my stay in this specific hotel and would recommend them to friends and family that are visiting Orlando.Genuine Expedia guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you for writing a review about your most recent stay. We are pleased you have discovered Westgate Lakes Resort and Spa. We offer the perfect place to stay for visiting Disney, Universal, or any of the other fun attractions. We look forward to welcoming you back on your next visit to our area. Sincerely, Anja
"We had a good experience."
They were good enough not to charge me extra even I stayed longer.did not check out on time.Genuine Expedia guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area We appreciate you taking a moment to review our resort. It pleases us to hear you had a good experience at the Westgate Lakes Resort and Spa. We understand that sometimes it may take a little while to get up and moving in the morning especially while on vacation, which is why we overlook the occasional late check-out. We hope to see you back soon! Sincerely, Anja
I was a little scared to stay here after seeing these terrible reviews but my experience was great and I have no complaints. My room was clean and I had one of the newly renovated ones (ask for those) with a lake view. It was a beautiful resort, it was just too big to walk around the whole thing. It made going pool hopping a little bit of a pain. The […] shuttle times for the parks are good for departure but useless for returns because their latest return time is before the parks close so we took taxis home every night. good location and pretty place. I would stay here again if I don't stay at a universal or disney resort. Read moreGenuine Expedia guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you for letting us know about your first ever, Westgate experience. We are always pleased to hear when guests enjoyed their stay at the Westgate Lakes Resort and Spa. We strive to provide exceptional accommodations and a variety of onsite amenities, while being conveniently located to local attractions. It would be our pleasure to have you as our guests again! Sincerely, Katrina
"Very nice and very kids friendly will tell friends"
Very memorable experience had a wonderful time with the kids at the pool they enjoyed the arcade and the mini golf .the staff was very helpful with whatever question I had , they were very prompt with anything I required.Genuine Expedia guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you for your comments! We are delighted that you had a wonderful stay with us at the Westgate Lakes Resort and Spa. Making memorable stay experiences with our valued guests is what we do best! We invite you to stay again the next time you visit the Orlando area. Sincerely, Anja
"Book It....You'll be Satisfied"
I chose this resort because of the amenities (paddle boating, miniature golf, gym, spa) and whirlpool Jacuzzi in the suite. I came for a little R&R and that's what I got. Upon arrival check in was seamless. I was very pleased by the cleanliness of the property and my suite. In fact, we loved the resort so much that I decided to book an additional night. […] It is conveniently located next to a Walmart, restaurants and Dollar Tree not to mention the parks. The only negative is that it was difficult to get through to the front desk. The number rang busy from the room phone, but I called from my cell and got someone quicker. Overall, I was very pleased and would stay at this resort again. Read moreGenuine Hotels.com guest review
Its a wonderfull place to stay. Me gustó mucho lo servicial de su staff. La limpieza del cuarto. Lo grande del lugar.Genuine Expedia guest review
"Get ready for the sales pitch"
Right after check in the sales pitch starts. So if you book this property be prepared. Lots of things don't come with the room like wifi, unless you're an "owner", which means you've bought their vacation club membership. Rooms were nice-enough, but poorly laid out with a common entry for two separate rooms. This means if you're a night owl and the […] neighbors are early risers you both are awakened by the coming and going of the other one. Not sure what they were thinking when they designed this floor plan. Housekeeping was very inconsistent, almost like they use this property for training purposes. One day we had no towels. The next, no toilet paper. Read moreGenuine Expedia guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area We appreciate and value your comments.Our owners and guests are equally important to us and we wish to ensure you feel like home away from home. Our timeshare presentation gives our guests the opportunity to understand the benefits of being an owner and the option of becoming one; by no means we want anyone to feel pressured. In regards to our floor plans they do vary accordingly, we provide you with different options, considering we have four different room sizes. Our housekeeping service is not the same as a hotel but you certainly can request supplies at any given time. Please, allow us a future opportunity to exceed your vacation expectations! Micky
"Huge Hotel, new and very comfortable"
Huge hotel, 25 buildiungs, 8 or 9 pools, restaurantes, even internal buses. Very comfortable, friendly service, family oriented.Genuine Hotels.com guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you very much for your fantastic review! We are delighted to hear that you had an amazing time at the Westgate Lakes Resort and Spa. We invite you stay with us again next time you are in the Orlando area. Sincerely, Anja
It was great for the most part. It was clean and nice but they offer to get you involved in a time share and when you say no they give you attitude. But the overall stay of the hotel was great and had lots of fun things to doGenuine Hotels.com guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you very much for your review in regards to your stay at the Westgate Lakes Resort and Spa. It is great to know that you enjoyed our beautiful and centrally located property. Our timeshare presentation is opened to those who wish to participate and we do not tolerate anything different than that. It is our wish to have the opportunity again to serve you! Micky
Worst hotel stay ever. AC never worked after many complaints and they would not change my room.Genuine Expedia guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you for sharing the details of your stay with us. We are sorry to hear that you had issues with the air conditioning in your unit. We are however more concerned with the fact it was not fixed and you were not moved to a unit with a working air conditioner. We will be bringing this to the attention of the resort manager for further review. We thank you again for your feedback. Sincerely, Anja
The room was very small nothing like the pictures, very out dated. The air did not work and the hot and cold knobs were on backwards, and the bed was like a rock. We stayed by the pool (biggest mistake ever). Overall the price was not worth it at all.Genuine Expedia guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you for taking the time to complete a review of the Westgate Lakes Resort and Spa. We are sorry to hear that your stay was less than satisfactory. Our goal is to provide an outstanding vacation experience for all of our guests. Your comments and that of others will be used in our continued efforts to improve in areas when and where needed. We appreciate this opportunity to improve, and will work to exceed your expectations on what we hope will be your next visit. Sincerely, Anja
"Family weekend get away"
Location was convient to all major attractions. The hotel was very crowded the staff did their best to manage the numbers but the checking in process was a little overwhelming! The parking lot subsequently was also an issue. Best part of the weekend was the activities on the beautiful lake.Genuine Hotels.com guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area We truly appreciate your taking the time to write a review on the Westgate Lakes Resort and Spa. We are thrilled you were able to join us for the activities on the lake. It was a lot of fun! Allow us to apologize for any issues that you experienced during your stay with us. We understand that your time is valuable and we will continue to work with our partners to assist in a smoother check-in process. Our goal is to provide you with an experience that exceeds your expectations. We hope that you will visit us again in the future, giving us the opportunity to provide you with a wonderful vacation experience. Sincerely, Anja
"Checked out almost immediately"
Had a 2 night reservation. We checked out almost immediately. Room smelled bad, it was way outdated. Beds were on a platform and very uncomfortable. I found another 2 bedroom 2 bath that was so much nicer for the same rate. So glad we left! We would not recommend this hotelGenuine Hotels.com guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you so much for your input. We trully value our owners and guests and want to ensure that they have a memorable vacation; we are sorry to hear yours was not the same. Our property is very popular in the Orlando area; for that we do not tolerate that our staff does not work diligently to assist you with your vacation needs. We expect that you addressed your issues so that management could assist you promply. We appreciate this opportunity to improve, and will work to exceed your expectations on your next visit! Mika
"Great stay. Great view."
The first room we were given was dirty and had a terrible view. We went to nice guy who checked us in and he gave us a different room. Stayed in building 2500, third floor, amazing view of the lake and Disney fireworks around 10pm. The location is perfect within minutes of all the attractions. Overall a great place to get away.Genuine Expedia guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you for your review on the Westgate Lakes Resort and Spa. We are very glad that ouR staff was able to assist you with your request. We strive in offering you an amazing vacation time all year long. It is nice to know you enjoyed the strategic location and view. We’re glad you chose us and hope you will visit again! M.B
"Great Hotel, close to the parks!"
Great comfort, will visit again soon! The pools are nice, and the staff is so friendly!Genuine Expedia guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area We appreciate your responses concerning your stay with us at the Westgate Lakes Resort and Spa. It brings us a lot of joy when we hear that our guests are happy with their family vacation experience; that shows us that we accopmplished what our objective is - exceed our guets expectations. We hope to see you on your next vacation! M.B
Our greatest concern was the bugs that were found. Not extremely bad but present. Parking was a challenge.Genuine Expedia guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you for your feedback. Our owners and guest opinion are extremely important us; as we want to ensure your stay is a memorable one always. We apologize for some of the challenges you faced with the bugs and parking. Furthermore, we hope you communicated your concerns with management for proper assistance. We appreciate this opportunity to improve, and will work to exceed your expectations on your next visit! Micky
"Very terrible experience with hotel staff."
They are just trying to sale their condos when we arrive there. When we are not interested in buying what they sale, they immediately change their attitude. They do not respect us as their customers. They have the worst customer service that I ever experienced. They offered a very small and limited breakfast buffet but we have to spend 90 minutes with […] them. That is fine but their sales staff are very rough and impolite when we said we do not plan to buy any condos that they are offering. Also, the toilet got stuck. We had to call their facility to come in to fix it. After that day, we are so worry that we do not dare to use the toilet in our room. Overall, very terrible experience there. I would not recommend any one to come there at all. Read moreGenuine Expedia guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area We appreciate your responses concerning your stay with us at the Westgate Lakes Resort and Spa. As a timeshare resort, we do provide our interested guests with a presentation to show what we offer and the benefits of becoming owners; we apologize that you felt pressured as this is not our standard of service. Also, we are happy to hear that our staff was able to asssist with your bathroom concerns. We appreciate this opportunity to improve, and will work to exceed your expectations on your next visit! M.B
This hotel was very nice and the staff was very friendly except for the person working at the VIP counter. He was very friendly at the beginning, however he started filling out the paper for the time share and although we made clear we didn't want it he continue filling out the firm and asking us for 20 dollars. When I said that we are not interesting […] for the third time he grabbed the papers and ripped them in front of us and he gave us a dirty look. I know his job is to sell time shares but he needs to know that some people might not be interested. Read moreGenuine Expedia guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you very much for your review. We appreciate you letting us know how you enjoyed the Westgate Lakes Resort and Spa and the friendliness of our staff in general. On the other hand, we are sorry to hear that you felt pressured by our sales department, you are not obligated to participate on our timeshare presentation if you do not wish to. We’re glad you chose us and hope you will visit again! Micky
"Very decent resort"
I have stayed at plenty other resorts, I didn't like the customer service at all. When I got to the check in desk they didn't welcome me at all. I obviously had a question and the attendant just stated at me. Didn't say anything like welcome or how may I help you.Genuine Expedia guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you so much for your feedback. Allow us to sincerely apologize if a staff member was less than courteous that is not our standard of service. Please know we work hard to exceed all our guests’ expectations and we hope we can do just that on your next visit. Sincerely, Lissy
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