"Ok for price"
It's is very busy hotel and I had a 1st floor room which I thought would be good but it was also by the elevators so I heard everyone all night long walk around. The room are a nice size and it is located close to everything. It's a little out dated but it is a good price. Also parking is an issue at all times.Genuine Hotels.com guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you for sharing your experience with us. We are currently in the process of enhancing the experience for our guests and owners. We apologize if you experienced any challenges during your stay due to our construction. It’s very unfortunate to hear that you experienced disturbance. Please don’t hesitate to ask our front desk for a change of room if it becomes overwhelming. On the other hand, we’re glad to hear that you thought your accommodations were spacious and convenient to amenities. We are happy that you chose us and hope you will visit again! Annie
"Great rooms! Always our 1st choice"
Always our go to hotel when going to Disney! Probably stayed here 5-8 times now. Not too far from parks, free shuttles & amazing hotel! The jacuzzi tub and large comfy beds are what make the hotel my favorite. We can't find a better deal for this deluxe style room anywhere around! Love westgate ☺️Genuine Hotels.com guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area We appreciate your review and your repeat business. As with any business like ours, the greatest advertising we can have is word of mouth from a happy guest. Our team waits for your next visit! Sincerely, Anja
We stay here every year for my girlfriends birthday,its just a nice little getaway place and its close to everything.Genuine Hotels.com guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you for your review. We are honored that you have chosen the Westgate Lakes Resort and Spa to celebrate your friend’s birthday each year. We look forward to seeing you again soon! Sincerely, Anja
"great stay minimum parking"
I loved it. There were only two negatives about the while experience. One was the parking was absolutely horrible. I went out to eat and when I came back there was no where to park. I literally had to walk 10 minutes in the cold just to get to my room. Another complaint is that there were hardly any drinks in the vending machines. Out of 8 choices only […] 2 were available. Other than those things it was absolutely amazing. I go to Orlando quite a bit so if they can fix their parking problem this is the only place I would stay and recomend anyone else to stay at. The rooms were beautiful and comfortable. Just please please fix the parking issues. Read moreGenuine Hotels.com guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you for posting a review of the Westgate Lakes Resort and Spa here on Hotels.com. We are thrilled to hear that you “loved it”. While we are never happy to read when a guest has been inconvenienced in any way, we are pleased to say that the issues you faced are already being addressed. The soda machines are typically fully stocked and are restocked often. In regards to parking, we are currently constructing a parking garage in order to provide more parking for all of our guests. Thank you again for your feedback. We hope to see you again soon! Sincerely, Anja
"Niki's family vacation place"
Love this place..only place my family stay when we are in orlando!Genuine Hotels.com guest review
It was an amazing hotel. And the bathroom jacuzzi is great! Staff really cater to your needs and care.Genuine Hotels.com guest review
"Nice resort, clean rooms"
The resort is HUGE - the rooms however really need to be updated. The furnishings are right out of 1980s. We were only there one night so did not get to enjoy any of the multitude of amenities available, but I would stay again for a longer period of time to be able to use them.Genuine Hotels.com guest review
"Birthday disaster !!!!!"
Most of the staff was pleasant but there were a few that spoiled the batch. The agernts at the welcome center was were disrespectful and didn't even try to be helpful and I understood why because the GM was by far the worst of the bunch.Genuine Hotels.com guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you for your feedback. All of our staff members are there to provide you with service like no other. What you've shared within your review falls far below the standards we have set for them to follow. Thank you for bringing this to our attention. You review will be shared with appropriate Resort staff. We hope the challenges from this stay do not prevent you from staying with us in the future. Sincerely, Annie
"Good, not great."
Close to lots of things in Orlando, but if you stay in the highway adjacent buildings, it's very noisy and very dated inside. We got a "free upgrade" when we arrived from a studio to a suite, but it was in an awful location and ugly. We "downgraded" back and were much happier with the newer and farther from the highway noise studio room.Genuine Hotels.com guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you for your feedback. We apologize for the challenges you experienced at the Westgate Lakes resort & Spa. We are fully dedicated to keeping our Resort fresh and up to date and are in the process of a face lift. We appreciate you choosing us for your vacation; our team hopes to see you soon again. Annie
Not very good, no heat in the room on a cold night.......Genuine Hotels.com guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you for your review. We are terribly sorry to hear that you experienced issues with the heater during your stay. We do hope that you brought this to the attention of the front desk so that the issue could be address immediately. Though your stay with us was not 100% perfect, we do hope that you will return in the future. Sincerely, Anja
Room was fine but information about hotel shuttle to convention center was inadequate and very confusing despite several phone calls with desk staff.Genuine Expedia guest review
"Great value minus the resort fee"
Came in town for a meeting at the nearby Hilton - wanted to stay away from the hussle and bussle of the hotel near the convention center - but the resort was extremely crowded due to the holiday weekend. Check in was great and the facilities were excellent - no issues. Parking was close but the construction made it a little difficult to get around at […] times - but all in all was a great stay. Just didn't like the additional $22.50 for the resort fee that I wasn't able to take advantage of. Read moreGenuine Hotels.com guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you for your review. We are delighted to read that our resort was convenient for your in town meeting. Please accept our apologies if our Resort fees were an inconvenience for you. We advise all of our guests at the time of booking of these mandatory fees which cover WIFI, gym access, free boarding pass printing and in room safes. We hope you will visit us again! Annie
Amazing hotel for the price. Staff was great and helpful. The only complaint i would have would be that they came at 9 am and woke us up for room service and after knocking once they just opened the door.. Told them to wait until we left and they did it again 15 mins later.. The rest was amazing and clean and organized.Genuine Hotels.com guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you for your review. We are delighted to hear that you thought our staff was great and helpful. Please accept our apologies for the challenges you experienced with our room service staff. Your review will be shared with appropriate Resort management for improvement. We’re glad you chose us and hope you will visit again. Annie
Our stay was only a one night stay. The overnight was a great one.Genuine Hotels.com guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area We value your review and business. We are happy to hear your enjoyed your stay with us and we look forward to your next visit to Orlando. Sincerely, Anja
We stayed here for 2 nights. The room was great! On site activities were great. Shuttles were available but we didn't need them.Genuine Expedia guest review
"Not what we expected."
The pictures did not represent our room at all. The furniture and finish seem very cheap. There was absolutely no parking which resulted in a very late night long walk for my family.Genuine Hotels.com guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you for sharing your experience with us. Guest feedback is very important to us as we are always looking for areas of improvement. We apologize if your room was not up to your standards. We will be sure to share this with our executives to prevent issues like this from happening. Also, we are now in the process of building a new parking garage as we are fully aware that our parking situation can be challenging at times. We certainly hope this experience does not prevent you from visiting us again. Allie
"Very nice stay"
All in all this was a very nice stay. I was difficult to find adequate parking some times but the room was very nice and clean. The location was very convenient and the staff was professional and courteous.Genuine Hotels.com guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you for your review of your most recent visit to the Westgate Lakes Resort and Spa. We are so pleased to read that you enjoyed our convenient location and that you found our staff to be “professional and courteous”. We apologize for any issues regarding parking. We are currently constructing a parking garage to specifically address this issue. Thank you again for feedback. It would be a pleasure to host you on your next visit to the Orlando area. Sincerely, Anja
Great stay. Good price only down fall was that there were baby roaches in the bathroom sink, every morning and evening. The whole stay was great but room cloud be cleaner !Genuine Expedia guest review
"Gaunt Resort near all the parks."
Giant place. Huge rooms very reasonable prices.Genuine Hotels.com guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you for your review. We are glad that you found at resort to be at a great value. We hope to see you again soon. Allie
My stay was great until realized my bed had dirty sheets on the bed. I didn't appreciate the fact that it took six hours to resolve the problem.Genuine Hotels.com guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you for your review. Please accept our apologies that your suite was not clean when you arrived. Cleanliness is a priority, and the situation you shared with us falls below our standard of service. We will review this with our housekeeping team, as we are always looking for areas in which to improve. We hope to have another chance at providing you with a wonderful stay. Allie
Not bad, not great. Very touristy. Rooms were clean but a little outdated.Genuine Expedia guest review
"Time share scam!!!"
It was the worst travel experience I've ever had!!Genuine Expedia guest review
"Very nice relaxing"
The rooms are equipped great the beds sleep amazing the overall stay was awesome and we didn't want to leave.Genuine Expedia guest review
"Peaceful and serene"
our room was at the north end of the complex and while the lobby was hustle bustle when we got to our room it was so private with the balcony overlooking the lake and it was very peaceful and quiet. The pool was right next to our room and you couldn't hear a thing from it. We loved it there and would recommend it and stay again.Genuine Hotels.com guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you very much for your fantastic review! We are delighted to hear that you had an amazing time at the Westgate Lakes Resort & Spa. It’s also very pleasing to know you enjoyed your unit overlooking the balcony. Your home away from home awaits you next time you are in the Orlando area. Annie
If this were a hotel, I would give it 5 stars. The hook is that it is a time share and I was aware of that when I booked it as I have used a time share as a hotel before. After we checked in we were escorted to another person that booked our "breakfast" the next morning. The breakfast is a time share one on one. The salesperson was so pushy and sleazy […] that it made the experience worse. I don't attend these presentations because they are so annoying. However, we did get paid a fee for attending and got discount tickets to area attractions. There is a lot of construction going on in the property. The room was clean, but there were areas that could have been a slight bit cleaner. There were corners that needed more attention, but overall it was clean. The housekeeper brought clean towels and even did our dishes and that is not usually a service provided by timeshares. The continental breakfast was minimal, but free. We did not have a chance to use the other amenities because we were busy in the city. Read moreGenuine Expedia guest review
Awesome place. Highly recommended. Definitely a place we are going to go again on our next trip to Florida. We even got a free Expedia Gold upgrade to a room with a JacuzziGenuine Expedia guest review
Under constructionGenuine Hotels.com guest review
I like the serves in westget hotel. Its the best everGenuine Expedia guest review
"Too much of the sells pitch."
Didn't enjoy. Felt pressured to take the tour. Even this survey is full of pressure as I type more.Genuine Expedia guest review
The hotel location was excellent and the worker stuff also, but the only thing I didn't like the room not clean very well, also the room need to renew, but overall not bad to stay in if the price reduce little down.Genuine Expedia guest review
"Nice hotel close to Sea World and Universal"
The staffs are very friendly and helpful. The room is big enough and has a very nice bath tube. However, the complementary breakfast has only a few choices, they should add more. Another thing is that the resort is big, so you will need to wait for the hotel shuttle if you don't want to walk to your room, and it could take about 5 to 10 minutes. The […] restaurants in the resort have very good food with affordable prices. Read moreGenuine Expedia guest review
"Fabulous vacation spot!"
The grounds are breathtaking . The staff is gracious and efficient. The rooms are beautiful. It was a perfect location for our family vacation. I highly recommend!!Genuine Hotels.com guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area We are beyond thrilled when our guests have a fantastic experience with us here at Westgate Lakes Resort and Spa. Our staff strives to provide the best experience for our guests and we are happy to hear you enjoyed your time with us. It's great knowing that your room and location were perfect and we look forward to seeing you again soon. Allie
Short 2 night stay at the end of our vacation. It's right near Universal, plenty of places to go for activities and food/drink. Nice resort, will stay again.Genuine Expedia guest review
"Don't stay if you want comfort."
Did not realize the resort was so large with so many people. Rooms as described in pictures but beds were not comfortable at all. In fact mattresses not as described. Parking difficult in the evening because of number of rentals. Food and service at restaurant was really bad and service poor. Lighting in area was very poor and direction signage small […] and poor lighting. Rooms also had very poor lighting. Will not be staying or recommending this resort to anyone. Read moreGenuine Hotels.com guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you for your review. Westgate Lakes Resort and Spa certainly is bigger than other resorts but it also has a lot to offer. We regret that your beds were uncomfortable this is not an issue we usually experience; we will share that with our management as we are always looking for areas of improvement. In regards to the difficulty finding parking, it is an issue we are currently working on as we are building a parking garage and other restaurants on property. We know that you stated that you will not stay with us again but we hope that you will reconsider and give us another chance to exceed your expectations. Allie
Coming back to our room in the evening we found a "Do not disturb" sign on the front door, the room was not cleaned on that day and the front desk employees couldn't explain how and why the sign was on the door although we did not put it. The hotel's shuttle service doesn't run on time. We had to wait at least 45 minutes past the scheduled time of […] the shuttle to be picked up from Epcot Center. We ordered a cab to the airport at 4:00 a.m., it didn't arrive until 4:20 with passengers who filled the cab/bus with their luggages. The driver was speeding to get us to the airport so we don't miss out flight. We would not stay again in this hotel nor recommend it to anyone. Read moreGenuine Expedia guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you so much for your response. Our resort appreciates your feedback, as we are always looking for opportunities to address any areas of improvement and growth opportunities. Please be advised that we do not affiliate with the privately owned cab service. In regards to the extended wait time for the resort shuttle, please understand that while we try to adhere to a schedule, there are times that we run behind, and for this we apologize. We sincerely hope you consider to give us another chance, allowing us to provide you with a more relaxing stay in the future. Sincerely, Idalise
Enjoyed our stay. Very large hotel and nice swimming area. Rooms were comfortable, too.Genuine Expedia guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you so much for your review. We’re so thrilled you enjoyed your stay along with our large property and resort amenities. We hope you come back and visit us again soon! Sincerely, Idalise
Check in did not take too long (~20mins) and staff was real niceGenuine Expedia guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you so much for your feedback in regards to your stay at the Westgate Lakes Resort and Spa. The next time you’re in town; we would love to exceed your expectations once again! M.B
"Locked out of room & more"
We were locked out of our room because the key cards would not work to the main door. I called the front desk and they said security would come to let us in; guess what, 15 minutes go by and security never shows. Called the front desk again and nicely tell them that we are still locked out of our room and it is almost 12 AM. She says security should […] be right there and that she sees the 'ticket'. So we wait another 15 minutes and still no one shows up. We try to knock on the door hoping people in the other side would hear us but they never did [why? because their music was too loud]. I tried the door bell again and finally someone from the other side opened the main door and we tell them that we were locked out. As this isn't bad enough being locked out of your room in the middle of the night in a place you have never been, try adding extremely loud people and music in the other room (note that this was after they opened the main door so they knew we were there). The noise was so bad I had to call the front desk (again) and complain about it (I don't complain about noise much so you must understand when I say loud I mean you literally can hear them yelling through the front door and they were in their room). Surprisingly security actually showed up in less than 15 minutes and they did turn their music down. Now I'm laying in bed hoping to get some rest because w... Read moreGenuine Expedia guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you very much for your review. We always want to provide all our owners and guests with a vacation that exceeds their expectations; for that we are sorry to hear that yours was not the exact same. We are glad to hear that our staff was able to assist you with your request; for that we appreciate you understanding that our property is very large and it might get longer than planned to help you, considering we might also have prior requests. Also, our automatic keys might fail if not taken care as instructed to and we tahnk you for your patience on that matter. We feel honored that you would return and can’t wait to see you soon! Mika
The area of the resort is huge and it is kind of hard to find the lobby.. The lock is very old and does not always work.. The bathroom is huge and comfortable:) Overall it's average..Genuine Expedia guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you so much for your input. We are very excited to know that you enjoyed our complete and well located property. We are sorry to hear tha you had some issues with the lock and hope that you communicated our staff for proper assistance. It is our wish to have the opportunity again to serve you! Micky
"Not Enough Times"
Wish we would have had the time to do everything there was to do there. Next time we will stay longer.Genuine Hotels.com guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you for your review. We also wished you would of had enough time to enjoy everything Westgate Lakes Resort and Spa has to offer. We certainly hope to see you again soon! Allie
"Beautifully decorated, close to Sea World"
I volunteered at the Father and Son Golf Tournament at the Ritz Carlton so it was close to where we wanted to be. We rented a suite over looking a pool,(one of several). The weather was chilly so no swimming. We had a screened in balcony and enjoyed being out on it. I brought my own robe which the resort does not supply. We dined at the restaurant on […] property 1 night and had a lovely time at the bar and the food was nice. Not great but worth a try, the atmosphere in the bar area where we eat was very comfortable and a super bartender. Very safe place with lots of security. Read moreGenuine Expedia guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area How exciting it is to know that you chose us as your vacation destination in Orlando and had an awesome time at our complete property and our award winning restaurant. The next time you’re in town; we would love to exceed your expectations once again ! Mika
Friends and I considered this hotel a hidden gem. Awesome hotel for a awesome price. Stayed on a Sunday, and enjoyed it so much came back down Friday night.Genuine Hotels.com guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you for sharing your vacation experience with us. It brings us a lot of joy to know that you selected us as your vacation destination and had such a great time with your friends. We hope to host you as our guest again soon! M.B
I loved everything except the check-in process. They try to force you to attend an hour seminar to buy a timeshare. But overall everything was perfect!Genuine Hotels.com guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area We really appreciate your comments on the Westgate Lake Resort and Spa. It is very gratifying to hear that you enjoyed your experience with us in a general way. We are sorry to know that you felt pressured by our timeshare staff, as this is completely not our standard of service. We feel honored that you would return and can’t wait to see you soon! Micky
"Sweet Sixteen Sleepover Party"
We stayed here to celebrate our twins sweet sixteen birthday sleepover. We reserved the 3-bdrm suite which was very nice. Our only complaint is the cleaning staff opened up the main door leading into both suites when we had the room doors open. He did this several times to put bins of towels inside the common area, however we reserved both 1 and 2 bdrm […] suite so they should not have opened the doors. He got an attitude when I told him not to open the doors anymore. Read moreGenuine Hotels.com guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area We’re so happy you were able to spend your special occasion with us. We apologize if a staff member was less than courteous. Our resort appreciates your feedback, as we are always looking for opportunities to address any areas of improvement and growth opportunities. We hope you come back and visit us again soon. Sincerely, Idalise
Great stay. Lots of amenities. Close to everything.Genuine Expedia guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you so much for your feedback. We’re so delighted to hear that you had a great stay and you enjoyed our convenient location and resort amenities. We hope to see you again soon. Sincerely, Idalise
"Not what you expect from the pictures."
A place is selling Time Shares, so be prepared to be bothered by it unless you are part of it. They don't have a convenience store, and were helpless at helping my husband with shaving cream and toothpaste. Phones in the rooms are ancient, no buttons. Hotel needs to be updated. I would give it 3 stars, not 4.Genuine Hotels.com guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you very much for your review in regards to your stay at the Westgate Lakes Resort and Spa. As a timeshare property we do invite all our guests to participate in our timeshare presentation and get to know the benefits of becoming a future owner; but it is all up to your own decision. We do have a mini market in the property but it surely does not held some items that you might be specifically looking for. On the other hand, our resort is strategically located and there are many market options in the area. We hope you will visit us again and please recommend us to your family and friends! M.B
Was an awesome time, the hotel was perfect and close to Disney and Universale Studios.Genuine Expedia guest review
"Not a big deal but it is OK"
Don't expect to much of this hotel. It is very expensive than others and the benefits are very similar. I think you can find similar hotels for less. The room was ok with no laundry/ drier available. Some ants on it. A bottle of water 2.75 which is very expensive. The hotel is very distant to Disney world parks and a little to universal and SeaWorl […] d. Read moreGenuine Expedia guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you for your input. Westgate Lakes Resort and Spa offers units with washer and dryer included however, it does depend on the unit type. We also do provide washers and dryers on each building for those units without it. It is also true we are about five miles from Disney World but, Westgate Resorts has properties as close as one mile. Thank you for staying with us and we look forward to having you back very soon. Allie
"Close to everything!!!"
Workers upset because of payment. Should work better in human resources, make them happy. They are the engine/heart that will make your bussiness a succesfull one.Genuine Expedia guest review
"Okay hotel but I would not return"
We arrived at the Westgate after 9pm. The lobby was busy, loud, and the check in took forever. Finally we got to the room and the people next door to us were so loud we had to request a room change (now it was 11pm). The staff was very helpful in getting the room changed quickly. However, the cleanliness of the new room was only so-so. The tile floors […] looked like they could have used a good cleaning and the same with the shower. The resort had some nice amenities and is close to the parks, but in all honesty, I would not stay there again. Read moreGenuine Expedia guest review
Response by Westgate Lakes Resort & Spa Universal Studios Area Thank you so much for sharing your feedback. We regret that we were not able to provide you with the quality of service you deserve during your recent stay. Cleanliness is top priority and we apologize if the unit was not clean upon arrival as this falls below our standards. Our resort appreciates your feedback, as we are always looking for opportunities to address any areas of improvement and growth opportunities. We hope you allow us the opportunity to exceed you expectations in the future. Sincerely, Idalise
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