This is our third stay at this resort. The reception staff are always very helpful. This time they upgraded our booking to a two bedroom unit, which was great. We will definitely return.Genuine Hotels.com guest review
It was greatGenuine Hotels.com guest review
We just stayed at the Grande Villas for a family vacation to disneyworld. Great location, clean rooms, super childrens events and overall excellent place to stay when visiting Orlando. We will be back!!!Genuine Hotels.com guest review
The hotel was nice with a lot if fun activities. The pool was very clean and the grand kids loved the water. The only things that I would improve on at the hotel would be the tile floors in the room were very dirty. You had to keep your socks on as your bare feet turned black. The second thing would have been the ability to charge the food from the […] on site deli and cafe. We spent the afternoon @ the pool and had to go back to the room to get $ to pay for the for the food that we ordered to eat at the pool. We were informed that we could charge the food to our room when we checked in , but when we placed our order ( 8 people) the clerk @ the deli informed us that we can only charge the food to our room if we were having it delivered. This was very inconvenient for our family as we have small children and had to spend the time to get the $ to pay for the good. Read moreGenuine Hotels.com guest review
Response by Grande Villas Resort Thank you for staying with us, we are glad that overall you had a fun time. It is a bit concerning that your floors were that dirty though, as that is not up to our normal standard of cleanliness. Should you choose to stay with us in the future, please feel free to notify our Front Desk when any problems such as this occur so that we may take corrective action as soon as possible. We regret not being able to charge your meals to the room negatively impacted your stay. We will accept this feedback as a suggestion and will make the appropriate members of management can consider implementing a program of this nature.
The room was reasonably clean, but the living room was a bit cramped, especially for using the fold-out sofa bed. Also the air conditioning did not circulate evenly in the unit so, the bedroom was hot while the living room was subject to gale force air conditioning cycles.Genuine Hotels.com guest review
Pull out bed was in the kitchen. Bed sheets were dirty.Genuine Hotels.com guest review
Response by Grande Villas Resort Thank you for your review. This would certainly be unusual and unacceptable of our resort. Rest assured the feedback you have provided is currently being further reviewed for coaching purposes. We truly do hope that you will choose to visit us again allowing us the opportunity to change your perception of our resort.
Disappointed in the fact that places was not touched/ cleaned by any one the entire 9 days.Genuine Hotels.com guest review
"Beautiful hotel and huge rooms!"
Best rates and location to beat. We will definitely be staying here again when we go back to Disney World and Seaworld!Genuine Hotels.com guest review
"Very close to Disney and a ton of food options"
Pleasantly surprised with room. Tastefully appointed. VERY clean. Linens and bedding nice. Chose this over my usual hotel preference since it had 2 bed/2 bath. Nice screened in porch, and that was super clean as well. Washer/dryer was handy. Fully appointed kitchen (less food) was great to have with kids. Grounds and pool nice. Deli on premises that […] delivered as well. Mini golf. Only downside is typical apartment style construction in which you can hear everything in the units above and beside you. But that was not really a big deal. Overall enjoyed it and would stay there again. Read moreGenuine Hotels.com guest review
It was biuthiful And verry Clean . Will stay another timeGenuine Hotels.com guest review
"Nice Hotel in Excellent Location"
Enjoyed the location, cleanliness and value at this hotel. Only downside is there was no daily up-keep to the room (I like getting in a freshly made bed daily) and we were pushed to do a time-share tour at check-in (which we declined). Overall it was a great place and if you can escape the pressure of time-share tour I'd highly recommend this for any […] Disney/Universal visit, family vacation or romantic getaway! We will stay there again... Read moreGenuine Hotels.com guest review
"Close to parks, relaxing atmosphere at the hotel"
Loved the suite. Plenty of room for families. Hotel was close to the parks, but the atmosphere of the hotel was relaxing which was great after a day at the parks. Would definitely stay there again.Genuine Hotels.com guest review
"Enjoyed our stay !"
We were thrilled to find such a lovely place to stay for such a wonderful price ! We were more than happy!Genuine Hotels.com guest review
Everything was wonderful. No complaints at all. I would recommend this resort to anyone.Genuine Hotels.com guest review
Response by Grande Villas Resort We are delighted to read about you recommendation, we hope to see you coming back soon!
"Great location and nice kitchen!"
There are lots of grocery stores and restaurants within 10 minutes drive from the hotel.Genuine Hotels.com guest review
"clean but lacking"
We had the smallest room - king bed with sleep sofa. It was a bit cramp for 4 people. Clean but thin walls. You can hear the neighbor easily. They came in late at 1am, talk loud and had music on. Keep me awake for 2 hours. A/c was also noisy. Kitchen adequate. Bigest room was the bathroom. Wireless connection need to pay, not part of amenties fee. Expensive […] for 1 device. Pat more for each connected device. Found out later, that it did not work at all though you pay. To get money back is through intrrnet provider, not hotel. Read moreGenuine Hotels.com guest review
Loved the style of the room we had. Very nice and will stay here again on future trips to Orlando.Genuine Hotels.com guest review
Very friendly staff. Enjoyed the stay and will come again. Located close tot Disney nut you need a car anyway so doesnt really matter.Genuine Hotels.com guest review
"Would stay again"
Great location. Rooms were clean and nice. Staff was friendly and helpful. Would recommend to others.Genuine Hotels.com guest review
Response by Grande Villas Resort We appreciate your recommendation and the very kind comments you have submitted! Guests like you make all of our efforts so very worthwhile, and it is our greatest pleasure to provide our guests with the utmost excellent stay. We very much hope you will be joining us again soon.
"Stay was good"
My stay was good. The room was clean and neat. I just wished there were more places to dine onsite. Overall it was okay, but not the 4.3Genuine Hotels.com guest review
Response by Grande Villas Resort We are very happy to hear you enjoyed your recent stay at our Grande Villas Resort. Our housekeeping team works diligently to ensure you are happy and relaxed from the moment you enter your room. They will be thrilled to hear you appreciated their efforts. We regret to hear you were dissatisfied with your on-site dining options. Our front desk and concierge teams would be more than happy to provide you with many dining options within a close proximity, upon request. In hopes of providing you with an even more enjoyable stay, we will be awaiting your return to our charming destination.
"Nice hotel, good access, plenty parking."
Good stay, friendly staff, close to many attractions, plenty of parking. Only downside - strange layout of bedroom vs. living space.Genuine Expedia guest review
"Great for families"
I really enjoyed the pools, mini golf course, playground and crafts for kids. They had karaoke, a cookout and many other events scheduled if you wanted to participate. The walls did seem a little thin but we only noticed going to bed early with kids- not a deal breaker though.Genuine Hotels.com guest review
Shuttle would be nice. I will stay closer to attractions. To much taxiGenuine Expedia guest review
It was perfect for us and we'll definitely stay there again!!!!Genuine Hotels.com guest review
"it's a beautiful resort"
My husband and I enjoyed our stay. I wii recommend to my friends and family.Genuine Expedia guest review
The rooms were very nice and clean. The pools were great and the staff was super friendly. We had a great experience.Genuine Expedia guest review
"Good Hotel...But Be Aware"
I've stayed at this hotel several times. We chose a two room condo to accommodate two families with small children. Room was clean and spacious. Staff is friendly. The only problem we had is that there is no wi-fi internet available. There is a steep hourly charge for internet. Also, there is a strict 10 am check-out time, which is early if you have […] young family who is exhausted from several days of theme parks. I like the location, which is close to the attractions in Orlando, and the on-site amenities are nice, but the lack of internet and early check-out were bothersome. I'll probably not come back anytime soon. Read moreGenuine Hotels.com guest review
Response by Grande Villas Resort Thank you for choosing to stay with us again! We are glad that our large two bedroom and spacious design were well suited to both of your families. Currently, we have plans to upgrade the Wi-Fi this year to better the service for all of our guests, and regret if you were not able to take advantage of the Wi-Fi available at this time. As not all of our guests may require or want access to the internet, the fee to do so has not been included in any other fees. As a courtesy to our guests who do not take advantage of it, internet access currently remains an independent service which is billed by the Internet Service Provider. While our standard check-out time is 10:00am, you may request a late check-out from the Front Desk. While we cannot guarantee we can provide one, it will be granted based upon availability. We are saddened to hear that the internet fee and check-out time affected your stay. It is our hope that you will choose to stay with us again in the future and allow us an opportunity to provide you better Wi-Fi service and possibly a later check out.
"Close to downtown disney, but very quiet"
Rooms are spacious and clean and the area is very quiet. Nice place to stay and relax.Genuine Hotels.com guest review
"Great for a family"
Good size suite with plenty of space for four (2 adults and 2 teens). Walking distance to several restaurants (chains though) and grocery store. Downside, wifi signal was spotty. Otherwise, we'd stay again.Genuine Expedia guest review
"Great location, overall nice resort!"
Our stay at this resort was lovely. The pool areas are nice, there is entertainment throughout the day and it's in a great location. This is central to most attractions in the area and there are lots of restaurants close by. Lots of space for a 1 bedroom suite, pleasantly surprised by our stay here!Genuine Expedia guest review
"Orlano for a week+"
Everything was great, the place was well taken care of. the folks at the front desk are always kind and helpful. We had washer and dryer and it was a short drive to Disney everyday, the pool was a highlight every morning.Genuine Hotels.com guest review
Staff was not equiped to handle duties at 100 % occupancy and did not have room ready at check in time. Staff was also unprofessional when talking with customers. Very unsatisfied.Genuine Expedia guest review
Response by Grande Villas Resort Thank you for sharing your feedback with us regarding the unpleasant experience you had at our resort. Please know that it is not typical that our guests would experience challenges with our team members. At Grande Villas Resort, We Love to Say Yes® and are usually commended for our high quality of attention, and willingness to be friendly and welcoming. We apologize if that was not your experience and will continue to coach on providing our exemplary service.
Went with my husband to florida and stayed at this hotel. The staff was very nice and gave us a bottle of Champagne since we had just gotten married. I will be returning just because of the staff. The room was nice and i love the pool view.Genuine Expedia guest review
"Great hotel! Close to the parks"
Everything was great the room was awesome! The staff were really nice. The resort was better than we expected. Definitely going back!Genuine Expedia guest review
Pros: Good location, nice amenities in 1 bedroom studio with kitchenette, did have full size fridge. Nice pool and hot tub. Cons: NO PARKING, first come first serve and then u have to park in fire lane. No room service, but they will bring you extras if u call and ask. I was highly encouraged to go to a "informational breakfast" that would be low key […] and I would receive a visa gift card and 3d2night free voucher for going. It was hardly a breakfast, there were bagels, muffins and coffee. Pushy sales people kept trying to get me to buy a timeshare and when I declined, they were rude and bullied us. Had to ask for manager, just to get away from rude sales person and receive promised perks. Read moreGenuine Expedia guest review
Response by Grande Villas Resort We are happy to hear you took advantage of our resort’s convenient location, providing an ease of access to the theme parks, and our convenient in-room amenities, such as our kitchenettes and full size refrigerators. As our resort has been especially busy, the parking area is being fully utilized. This being said, we truly apologize for any inconvenience this may have caused you during your stay. Our current housekeeping policy is for any stays longer than seven days we do offer a midweek cleaning. You can request that you room be serviced at any time for a nominal fee. We are happy to hear our housekeeping team did respond to all of your requests during your stay. The sales team is readily available to offer all of our guests the opportunity to learn more about our product. While their approach was certainly not ideal, your concerns have been forwarded on to the Sales Manager for coaching purposes. Keep in mind, these presentations are not mandatory. We hope that you will allow us the opportunity to welcome you back for a much more pleasant stay.
"Handy location for family vacation - not a hotel."
Very handy location to Disney, other attractions. Unfriendly service at check-in. Mandatory daily resort fee is just a scam. Wireless internet runs an extra five bucks a day - the free internet in office is turtle-slow. Rooms have paper-thin walls - noisy!Genuine Hotels.com guest review
Would have liked to have had coffee packet and sugars replenished. Computers available for use were very slow. Couldn't print our boarding passes for our return flight.Genuine Hotels.com guest review
"Very clean condo style accommodations."
I was very impressed with the cleanliness of the hotel. Our room was spotless. It is located just off of 538 and not far from major attractions. There is a shuttle, but it is $12pp. We had rented a car so didn't need this service. There were a lot of activities for small children and a steel drum band on Friday night by the pool. Both the pool and hot […] tub were very clean as well. Only trouble was getting a lounge chair (get there early). The only thing I would suggest is to ask for a room away from the maid carts. They were stored outside the bedroom wall and when they banged against the wall, it woke me up. The single bedroom with sofa bed was OK for myself and 2 teenagers, but it was tight for my Son on the sofa bed. I was not pestered to visit the presentation on purchasing a time share, but I was asked at least three times. Two too many for me. Read moreGenuine Expedia guest review
"Nice place to stay"
We went there to go to Disney. The pool was really nice. The room was a two bedroom. The bedrooms were great! The pullout bed was not very comfortable for adults. Do not plan on checking in early!! Overall it is a nice place to stay if you don't want to stay on disney.Genuine Hotels.com guest review
"Loved the room setups"
It was awesome, e was greeted wonderfully wished I didnt have to leaveGenuine Expedia guest review
Hotel was close to just about everything,numerous pools,water slides,mini golf,hot tubs etc.Genuine Expedia guest review
Response by Grande Villas Resort Thank you for your positive review on our Grande Villas Resort. We are so happy to hear you enjoyed our grounds, accommodations, and our staff. Our mission is to provide each guest with a fulfilling experience with plenty of activities to do on and off the property. We look forward to your return to our resort!
"Only one night"
Me and my fiancé only stayed one night but we are definitely staying there everytime we go to Orlando!! We absolutely loved it!! The rooms are very clean and you definitely get more than you pay for!! We will be recommending and returning to this hotel very soon!!!Genuine Expedia guest review
We had a party of six ( four adults and two children) in a two bedroom suite. It was nice and a comfortable stay. The pullout couch is not that comfortable, but it worked. The pool was really nice.Genuine Hotels.com guest review
Response by Grande Villas Resort Thank you for choosing to stay at the Grande Villa Resort. We are so glad to hear our two bedrooms comfortably accommodated your party of six. Our resort always strives to deliver comfort and entertainment for guests of all ages. Your feedback on our sofa sleepers is important because it gives an opportunity to identify and address our guest’s wants and needs. We look forward to your return for plenty of more pool time under the Florida sunshine!
My husband and I had a blast with our 3 month old!!!Genuine Hotels.com guest review
"Fine for the price"
No problemsGenuine Hotels.com guest review
"Great Family stay"
I stood while visiting family. Great place to stay with family on a budget. Entry to the place could use better lighting. Location is very accessible to major parks.Genuine Hotels.com guest review
"Close to Disney, roomey room. Nice pool n hot tub."
Very nice. Very close to Disney. Roads very busy though, long red lights on roads by hotel. Very spacious room. Nice pool and hot tub. Some of the buildings exteriors could be cleaned or the green mold starting to form on walls. Overall, pleasurable stay. Would highly recommend. All requests to front desk met right away, ie for new towels, more blankets, […] etc. Read moreGenuine Expedia guest review
After an hour and a half of waiting for my room (mind you, with 3 kids), they gave me a key and sent me to a room that was already occupied by a family. How not only embarrassing for me to intrude on their privacy, but it was embarrassing for them as well. Not to mention, had they not been in there and I wasn't an honest person, someone could have taken […] all of their valuables. I called the front desk from their room, and like it was no big deal to them, they just gave me a new key and moved me to the room next door; no apologies or anything. The room itself seemed very 'old' and not up to date. The bed was very uncomfortable and hard as well. I will say though, they had many things going on throughout the day to keep children busy, which was great. But overall, I would not be making another visit there. It truly was a complete nightmare. Read moreGenuine Expedia guest review
Response by Grande Villas Resort We appreciate you taking the time to provide us with your feedback of your recent stay. Our resort strives to provide all guests with a relaxing stay and regret if you did not feel that way. Your check-in experience was agreeably an inconvenience and for this we sincerely apologize. It seems the problem you encountered occurred due to your third-party reservation not being submitted into our system properly. Rest assured this has been looked into and addressed properly with the Front Desk Manager and our Inventory Manager. Your concerns regarding our room’s conditions are definitely not the desired impression we wish to provide our guests. We hope you will be pleased to hear that we are currently expected to have all of our rooms refurbished by the end of the 2015 year. We are thrilled to hear your family took advantage of our many family friendly activities. The Grande Villas is proud to offer all sorts of fun events for children to enjoy such as: arts and crafts, cookouts, on-site scavenger hunts, kid friendly bingo, ice-cream sundaes, and other games. If you do change your mind, we are confident you will enjoy our upcoming refurbishments and have a much more enjoyable stay.
"Nice hotel, close to Disney"
I have great time at Grande Villas Resort. I enjoyed hotel facilities and atmosphere there. Room confortable, cleaned and quiet!Genuine Expedia guest review
The rooms were very clean (except for two burned iron stains in the master bedroom). Plenty of room for a family with kids. Everything you need is there. The bad part was the parking conditions. It was horrible! Not many ramps for handicapp or to bring in your luggage . If you come back late from sight seeing, good luck even finding a parking close […] to your building. I had to park two buildings away. The lighting in the lot was terrible for us ( my daughter and me). I saw no security patrolling the lot in any of the days I stayed. Some staff were pleasant others could care less. Don't like the hounding sales pitch before going to your rooms and constant call to buy their package for next visit before you even try their suites. Also at the time of my check out there was an additional fee they did not charge me when I checked in. I asked why was it not included at the time I checked in? They just said prices had changed and they miscalculated. They could not tell me what exactly it was. If I had any concerns to write a letter at the website. Really?? Made me feel very uneasy about my charges. Read moreGenuine Expedia guest review
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