Pueblo Bonito Rose Resort and Spa - Cabo San Lucas

it was great

Genuine Hotels.com guest review

Hotel is well maintained. Friendly and helpful staff always available. Very clean and safe location. Close enough to town but away enough to have peace and quiet time.

Genuine Hotels.com guest review

Absolutely perfect location...can walk to the marina and in to town. Very friendly and nice. The food was pretty darn good too for an all-inclusive. (Especially breakfast...kudos to Christina who cooked up the best made-to-order chilaquiles every morning!) Very clean rooms and comfy beds.

Genuine Hotels.com guest review

I made a confirmed reservation about 2 months in advance for a full suite room. I confirmed a couple of days before arriving that it was confirmed for late arrival. When I arrived, they did not have the room type that I reserved. They gave me the last room available which was a significant down grade. They had no excuse and no apology. It was take it […] or leave it. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The only problem was the time the maid cleaned the room. Very late, always after 4 p.m.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

Extremely nice and helpful staff

Genuine Hotels.com guest review

Stayed here on a trip with 20+ guys. We came down to play beach volleyball and the Rose has the best sand court on Medano Beach (actually the court is in front of the sister hotel next door - the Blanco). The manager (Ms. Osako) was great and helped me organize the stay, had the court ready for us, and offered the meal plan to anyone who wanted it. […] Check-in was pretty quick and no complaints about the rooms, though the higher floor you're on, the better view you're going to get. About the meal plan: it's worth it if you are going to stay around the hotel for at least 2 meals, and drink there most of the day. Otherwise, it's a bit pricey. But it's very convenient, as you can get drinks and use the 5 restaurants between the two hotels. The one thing I wish they made clearer, was how much to tip. They say tips are included in what you pay, but that you can add to it if you feel the service was exceptional. But it’s not clear how much they get in the first place. You can't beat the location, which is an easy 10-minute walk to town. And water sports are all over the place nearby. If you have the meal plan or even if you don't, definitely check out Felinni's Restaurant at the Rose. It's very good Italian food, and a nice break from tacos and burritos. The only complaint from the group was the lack of a hot tub near either hotel's pool. Read more

Genuine Hotels.com guest review

The location of this hotel is perfect. Walkable to town and the marina. the beach is able to allow swimming without terrible undertow. The rooms are great because they include a kitchen with dishes and pots etc. We had a first floor room that was set back from the pool, which closes at 8pm so noise was never an isse. Very close to on beach restaurants, […] marina, and town. Read more

Genuine Hotels.com guest review

I really enjoyed my stay at Pueblo Bonito Rose. The hotel was beautiful, clean and modern. The staff was attentive, polite and helpful. Every staff member we came in contact with gave us wonderful customer service. The food and alcohol quality wasn't the best but i guess you can't expect much from an all inclusive. You get what you pay for. The location […] was convenient and there was wonderful views. I would stay here again. Read more

Genuine Expedia guest review

The property and rooms need updating so low marks for "Condition or maintenance" of the hotel. The all-inclusive plans are bring in the scary low rent people that drink a ton and smoke a lot so low marks for "Surrounding neighborhood". If beach hawkers must be allowed they are too close to the guests and constantly blocking the view, interrupting your […] conversations, your thoughts, and unfortunately your entire experience. Read more

Genuine Hotels.com guest review

Loved the view. Spacious rooms. Very nice spa. I would definitely go back.

Genuine Expedia guest review

The weather was great, the location was great they had all kinds of activities right there within walking distance. The shopping was about 5 minutes walking distance. The only thing i found out of line was the price for the food and beverages on the resort. We never thought we would spend in food and beverages what the extra was for the all inclusive. […] If money is not a problem this is a great resort. I have been to a few and this one has been the best eperience. Read more

Genuine Hotels.com guest review

Have stayed at Pueblo Bonito Sunset Beach before. Liked it better, but this beach is more useable. Beach wandering sales natives are annoying. Food is just OK, but an easy walk to great food. Cruise ships park right in front when in port. Staff is pleasant. Housekeeping is good.

Genuine Hotels.com guest review

The only problem I had with thr Rose was Internet connectivity. It was very expensive to connect to their wireless system. The speed was very slow and u had to reconnect with a username and password every time u turned on a device.

Genuine Hotels.com guest review

The emphasis on participating in their time sharing was annoying. Bargaining and negotiating for prices on everything became tiresome. Otherwise, it was a pleasant experience. Samuel (waiter in the dining room) and Israel (waiter on the beach) were great! The maids were wonderful. Having learned the "idiosyncrasies" I would return here. The location […] to town and being on a "swimmable" beach were assets! If you aren't on their "all inclusive plan", you need to pay for use of the fitness facilities. However, you can negotiate the "all inclusive price" once you arrive at the hotel..... Read more

Genuine Expedia guest review

Quality of food seems to have slipped a little since last year.

Genuine Expedia guest review

The Rose is a lovely family resort that needs a bit of a face lift. I have been a guest for the past 10 years and have seen some updates in the the hotel rooms, but the executive suites need to be redone. Even with the need for some work, we always enjoy our time there. The spa and cafe are terrific!

Genuine Expedia guest review

We asked several times for a roll away bed in our room. We had 2 full sized beds in the room and 2 teenage boys travelling with us and the full sized bed was too small for both of them. They kept telling us it was against policy but never explained what that policy was. At one point when I went to talk to a person at the front desk about it they guy […] walked away from me when I continued to ask questions. The concierge desk was not terribly helpful,or friendly, most of the time they acted like they couldn't be bothered. So the main reason for my less than stellar review was thenlackmof customer service. We have stayed there before and really like the location but not sure that we would go back after this visit. Read more

Genuine Expedia guest review

Very Disappointed. Will not stay there again. At first sight when we just arrived at the hotel's lobby, everything seem like it was going to be a good experience and a good hotel. But...This is where it started: there was a customer at the front desk having an argument with the staff, i didn't pay attention to it, then i was called by one of the persons […] behind the desk and she was not polite and made remarks of us being there "for just one day" to which i reply that we were traveling on a cruise an decided to stay the night. I was told here is your key and was sent off on my own to find the room. Once on the room, the room look OLD and smelled something between old carpet, feet (big time) and paint (sort off) I was approached several times by very insistent staff people to go to "the breakfast" for a time share sale. They kept calling the room and hanging off. Some girl came to the room at about 8:00 am knocking like the police on the door until i got up to find out that she wanted to get inside the room to check if i had drank the bottled water (@ 40.00 pesos) until i finally said she could come in once my family was up. Again she rudely said i'll be back and went away. The beds horrible, not to mention they were twin beds. The TV's are still the old big box type from the 80's. Everything looked old, used and smelled bad. Will not sell you the all-inclusive unless you buy a min of 3 days. Check out is @ 10:00 am!! and they will remind you! old floor, elevator, tile, BAAAAD! Read more

Genuine Expedia guest review

This is our 2nd time this year at this hotel. Like the 1st time we very much like our 2nd stay. We came to relax, and did. When we first arrived and checked into our room, we were not liking the shared balcony with the room next door. Xavier at the front desk went out of his way to make sure we had the room we had wanted and paid for by making us a […] master key to 3 rooms to check out and pick the one we liked the best. We also wanted out double beds made in 1 large bed which he made happen. The rooms are pertty much the same for the catagory we reserved, so we knew what to expect. At the pool, we had great service from Jay, and Heidi we way out of her way to take care of us. Thank you both. We had Buffet at the Rose which is ok, and also had a few dinner next door at Cilantro's which were exceptional. All and all we came down to relax and rest and we accomplished that.The hotel is a short 10 minute walk to Downtown/Marina or a $6 cab ride. Everyone here is very friendly. We are looking forward to returning here in 2013 Read more

Genuine Expedia guest review

This is a clean hotel at a great location. Staff is accomidating. The big draw here is Mandano Beach the only swimmable beach in Cabo. The main problem with this hotel is a confusing all inclusive plan. All restaurants are not all inclusive, all drinks are not included, the room service has an upcharge, the mini bar in the room is not included. On the […] whole a good hotel but I would go elsewhere for a better all inclusive. Like the Riu Read more

Genuine Expedia guest review

Very helpful staff. Great amenities, including more "fun" activities than we could manage. Great food, both in the restaurants and in the delis. Great bar staff -- the guys who serve guests on the beach. Literally could not have been better. One last thing: for Thanksgiving, the best band on the entire beach.

Genuine Expedia guest review

In reality, 4.5 is a better estimate of all the ratings. Everything was better than "pleasing" but not quite in the "superb" category. If not on inclusive package, food is kind of expensive at the hotel. But hotel rooms have a small kitchen area (microwave, 2 burners, good size fridge, sink, plates, utensils, ...) and walmart is not far away. Reasonable […] but good restaurants are nearby. In-room wireless should be provided in this day and age. At the moment you must pay or (quite inconvenient) go to a public area. Beach is safe but not runnable since too soft (in case you are a runner). You must pay or be on inclusive package for access to the gym and the aerobic style classes they have there. Downtown is about a 20 min walk along a kind of dusty/trafficy road (but perfectly safe in personal safety sense). Overall, we really enjoyed our stay at this hotel and would return again. Read more

Genuine Expedia guest review

Just got back from an amazing vacation. The hotel was great! The staff were always friendly and our room was cleaned early! Loved the pool bar! Our really only downside was that at times the service could be slow.

Genuine Expedia guest review

This hotel is old and needs to be updated. I love the location of this hotel, but would opt to stay at ME Melia next time or Casa Dorado. The staff is not interested in the guests. Numerous calls need to be made in order to have room service delivered, or to have fresh sheets. I would never set foot in this hotel again.

Genuine Expedia guest review

Watch over all your bills and room charges. They love to overcharge you and put fake charges on your room. The waiters also love to charge you double or triple for one item and then snarl at you when you don't leave a tip after you had them bring you the proper bill 3 or 4 times. Honestly one of the worst places to stay. The manager said and I quote […] "if you didn't enjoy your stay here please do not tell anyone, we enjoy our business even if you didn't enjoy your stay". Read more

Genuine Expedia guest review

Pueblo Bonito Rose is a little old, but the location is exactly what you want in Cabo. It's right on Medano beach, which is the most swimmable beach in Cabo (although still a little rough if you're not much of a swimmer like me). The standard rooms aren't huge, and the food was only decent. Fellini's was very nice ala carte, but the rest of the resort […] relies too much on buffet food to be considered top of the line. We did the all-inclusive which was nice, but don't expect to be pampered here like you would be at Excellence or Secrets in Cancun or Cabo. It's a different concept of a hotel, but it's still a nice place and fantastic location. It was nice to be able to go next door to Los Cabos and eat at Las Palomas or Cilanto's as well. All in all a nice experience in a great location. Read more

Genuine Hotels.com guest review

Upon arrival at the Pueblo Bonito Rose, our Cabo adventure began! My husband and I were traveling with our two closest couples...we have all been to Cabo several times previously. The staff was amazing...we expressed our wish to be in suites near to one another and were offered a penthouse upgrade which would accomodate all of us! The property was spectacular […] and the service was over the top! Read more

Genuine Expedia guest review

enjoyed it.

Genuine Hotels.com guest review

hotel was oversold for the first two nights, so they put me at the MeCabo, paid for a taxi back. But if youre looking for mostly young people Rose is really not the place you want to stay. but it was nice and relaxing.

Genuine Expedia guest review

Hotel lacked maintenance. Staff walked past trash many times without stopping to pick up. Rude

Genuine Expedia guest review

Been there twice an love it. I most say this time service at the resturant wasn't the bestbut I think it was due to weather conditions. I would return and recommend resort

Genuine Expedia guest review

Main reasons we picked this Hotel was the all inclusive meal and drink package, it's own private beach (check which Pueblo Bonito has beaches, not al of them do!), and proximity to the Tourist attractions (marina, tours, water sports, restaurants...). We took the taxi cab $6/each way to the marina for activities and shopping. Just like others recommended, […] do schedule Gray Line for roundtrip pickup at airport to hotel, t's only $36/each way for a couple. We recommend take inflatable floats since beach depth drops suddenly; we had fun floating watching the rest swimming in place :) . For snorkeling, we booked with Cabo Adventures (ask for Beth, she made our boat trip fun!) and did the mini subs with Oceanus. Do book a day or two ahead of time because the slots run out, and take the morning tours for calmer waters and lesser crowds. We booked all our tours at the Hotel concierge advisors office; you pay with credit card there. We made reservations every morning for the Hotel restaurants, depending on season, they recommend it. It was wide open for us in July. We did book with their 4 star Felini's Italian restaurant and ordered outside the all inclusive menu, $20/extra/person, but the service was superb and the food was sooo deicious! it's worth it for at least one night of your stay. Read more

Genuine Expedia guest review

Hard timeshare pitches for their problematic Sunset property are very "in your face" vs the regular Cao time share pitches... Also, food isn't that good because the "all ou can eat" Buffett crowds have made it so they are all about quantity and not quality.

Genuine Expedia guest review

hotel and staff were amazing the best service that I have ever had from the staff at this hotel.

Genuine Expedia guest review

Hotel staff is very kind, cleanliness of the resort is impeccable, beautiful views of ocean and pool area. I wouldn't write home about the buffets for breakfast and lunch but dinner presentations were outstanding and the food is great. All drinks including shots and room service 24 hours a day was a big plus for drunk munchies! More of a family oriented […] resort. If your looking for party central I'd book elsewhere but 2 thumbs up for these guys! Read more

Genuine Expedia guest review

This hotel is really nice! Their rooms are beautiful and you walk right out the back to the ocean. It is on a beach that you can swim at!!! My only complaint is they charge for everything. They have bottled water in your room but you can only drink it if you want to buy it. We also were supposed to have the all inclusive option as an extra added because […] of the 24 hour sale but once we got there they said we didn't. It was frustrating but we onl stayed 2 nights and then moved over to the riu palace all inclusive!! Read more

Genuine Hotels.com guest review

Pueblo Bonita Rose is a very nice hotel, with beautiful grounds and good facilities in an excellent location on the beach. The food was very good although we preferred eating in the restaurants to the buffet. The staff and service were mostly good although it did vary from day to day and depending on who was looking after our area. We had very bad service […] one night at the Pool Bar - not the fault of the staff, too many people and only 2 waiters. We complained and it improved after that. We did the all inclusive plan but next time I would probably prefer to do our own thing and explore the local restaurants. All in all a very good experience. Read more

Genuine Expedia guest review

Excellent experience at the Pueblo Bonito Rose Resort. As a 30 something couple we had a very romantic and pleasant time. Definitely would recommend others to buy the all inclusive and to stay during the week instead the of the weekend.

Genuine Expedia guest review

the scam's. free stuff if you listen to a "90" minute presentation that turns into 3 hours. They really make you feel so welcome until you do not spend 40k for a few weeks in Cabo and their time share.

Genuine Expedia guest review

Loved the place, just thought the food and drinks were very expensive, a shot of Parton was $27.00.

Genuine Expedia guest review

Best hotel, I would absolutely stay here again. Very pleased with what I paid for! Go grocery shopping the first day you get there, stock your kitchenette (which has 2 burner stove, fridge, microwave, and all utensils). It's only a $10 taxi ride to Wal-Mart. LOVE the location, swimable beach. Walk down the beach a little and a couple hotels down is […] the Mango Deck and the Office. Mango Deck great for a good time, food, and drinks (mango margarita's are the best). The office is a little calmer with amazing food. Read more

Genuine Expedia guest review

Excellence Overall! The resort property is beautiful and offers all amenities you would ever want. The entire hotel staff was incredible, first class service. The food and beverages offered in our all-inclusive package was great, many choices and all meals were extremely good. One small issue was the shower water temperature and pressure control-was […] a bit sketchy but not worthy of any complaining. Our experience overall was very good and we will return in the future! Read more

Genuine Expedia guest review

The hotel doesn't respect its customer at all The only thing was good is the swimming pool.

Genuine Expedia guest review

We did the All-Inclusive and everyone treated us as great! Wow Service from all the bartenders and restaurant staff. Never did they ignore us or treated us differently. They remembered us and made us feel like we were on vacation 100% of the time. Food and drinks were great. Hotel was clean, rooms were spacious and room service was awesome. Would go […] back again. Read more

Genuine Expedia guest review

the overall stay was amazing. the people who work there are outstanding, they could not be more helpful and friendly. there were only really 2 downsides: 1)check out is 10am. with a family and 5pm flight, that is just a little early. noon would be more typical 2)so it appears that the pool area is open to the public if intended or not. when the cruise […] ships come to port the pool area increased in number of people significantly and just general perception was maybe 20% of the people with pool chairs were not staying at the hotel or the blanco next door. Read more

Genuine Expedia guest review

Nice pool and staff were very nice. Enjoyed water aerobics with Ali

Genuine Expedia guest review

the room needs to have the beds replaced to either one king or two queen. they are small and uncomfortable. there is no hottub/jacuzzi outside on the property. sure would have been nice to have one.

Genuine Expedia guest review