Newport Beachside - Sunny Isles Beach

We found the hotel very nice with good part sea views from the room. The car parking system works well with 24 hr security. The beach towels are very small but you can have six per day per room. breakfast was ok and quite a bit of choice from. Do not take the bus to South Beach it only costs $2 but it takes forever, take you car and park #10 - $12.The […] beach is good and the chairs are at no cost the rest for your confort costs. Construction work on the Pier but not a lot of noise. Good luck and enjoy. Read more

Our air conditioner leaked a puddle on the floor, the toilet wouldn't flush, the shower pressure was horrible. Neither room telephone worked. When we pulled out the sofa bed, there were cigarette burn holes and pen marks on it. And even though we requested rooms next to each other, that was not granted. Overall the customer service wasn't that great. […] It was not in walking distance to many things, but it was about a 20 minute ride to south beach. Read more

Excellent late availability rate, very spacious room did not too enjoy the outside balcony space as the chairs were very dirty and old.

not very flexible, to expensive for what it is

Locationa great, beach was wonderful, rooms a tad outdated, but didn't affect our stay. Food was good and great family environment

Very happy with hotel. Wasn't sure based on reviews, but really a great place. Stayed in a 2 bedroom suite. Would have loved to have had a balcony, but room was great anyway. Clean, big and very comfortable. I had a few, small complaints, but they were minor; pool and pool grill close too early, need to get to beach or pool early as they run out of […] towels. Do replenish as day goes on. Not a ton of stuff for teens to do at night. Beach gets very crowded also. I would definitely go back though. Surrounding area nice. Store and restaurants within short walking distance. Read more

Could not check in until 5 p.m., I asked if I could check in early the lady told me no at 2 p.m. When it was time I had to wait and another lady said the room was waited as she looked down no eye contact, the maid threw away my paper and plastic bags. She only came one day to clean the room out of 3.

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Their were some good things to say about this resort, but a lot of bad things as well. I would NOT recommend family or friends to stay here. Room renovation, pier renovation, horrible service, VIP / time sharing selling are some disadvantages of staying at this resort Got in early, was told rooms available at 12:30pm. Got our room at 1:30pm. Took 20-30 […] minutes to get into elevator--Resort only has three of them. Got to our floor and went to find it, couldn't because our room number wasn't on door. Room to left and right of us had room numbers but ours didn't. Went inside and room was big. Two bedrooms with LCD TV's and another TV right by front door. Turned them on, one of bedroom TV didn't work. Looked for phone, but it was hidden in the night table. Went downstairs (again waiting for elevators for 10-15 minutes). Lobby crowded with people trying to check in and out. Only two agents working the reservations check in/out, When I told them of missing room number and TV not working, the woman told me our room was being renovated?! If it was being renovated why did they give us this room in first place!!! Hungry, found that the Kitchen 305 onsite restaurant wasn't open, however, the cafe was open for buffet for $12 pp+tips+tax. We wanted to eat outside, but saw that the Pier restaurant was under construction, part of the wooden pier was missing. The Tiki Bar had some selection. Ordered two virgin 2 mango pina colada, 1 coconut water, 1 fish and chips, 2 Mahi Mahi sandwiches. WHAT WE GOT --1 regular pina colada, 2 mango daiquiri, 1 fish and chips, and 2 cajun chicken sandwiches. How can one the bar / waitress mix up the order this much is beyond me! Back up the normal 10-15 minute elevator wait time, and back in room. Examining room further, the tiles on the counters were cracked but beds were clean and comforter fluffy. Took a nap. Constantly hearing knocking and drill noises of some room being taken apart. Checkout is at noon but housekeeping knocked on door at 9 Read more

Hotel was just OK. Only one restaurant. We did eat dinner there and it was excellent. Hotel was very busy. Only 3 elevators which had a hard time taking care of everyone. Long waits. We asked why so busy and were told by desk clerk that the hotel participates in time sharing.

We were a party of three booked for a one bedroom suite. When we arrived about 3pm the room was not available but we were treated very well by Claudia at the front desk who arranged for two rooms at the same price. Our rooms were oceanfront, on the main floor, no elevators needed. Some people might not have liked them because we were near pool entrance […] but we thought they were great and not at all noisy, far from the night club area. The lobby is a great people watching area. The valet parking was $18 per day but it was worth it to me since the lot was across the street and a tricky turnaround area. I left my phone in the car and the staff retrieved it for me. They were all very pleasant and helpful. The housekeeping staff were also very nice. The room wasn't always made up until the afternoon but that was ok with us. We walked to shopping and restaurants on Collins Avenue several times. We sat on the beach in the morning. In the afternoon the taller hotels around us block the sun, this hotel is not as tall so I think we got a little more sun than them. The pier next door is still being rebuilt but we were not bothered by the construction. We could not get wi-fi in our room, that was one drawback if you really need that. We could get it in the lobby. Read more

Noisy at all hours of the night specially after 1 o'clock people talking in the pool areas in the halls. Construction going on in the early mornings. The accommadation is horrible by the beach area. You need to buy umbrella and pull the chairs . there no body to bring the chairs to you. Chairs are collected at 5

The accomodations are nice; some additional updating is needed in the rooms however, they are by no means, terrible. Make sure you eat at the hotel restaurant, the food is excellent. The Pier that is in the hotel picture is not useable. The beach is very nice, pool in good condition, spa excellent. Overall a very positive expereince.

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We were sent up to our room with a key, opened the door and other guests were in the room! We were then supposed to get an upgraded room, but that wasn't ready, so we ended up with the third room, which was ok. Hallways smell, a bit dated, but big, comfortable rooms with a good beach and atmosphere.

Pretty good hotel. Nothing to blow you away, but nothing too bad either. I got one of the beach front views and balconies for the extra money. Very nice views. Staff was pretty good. I booked it because the price was very low for what you got. I'd stay again if the prices were good.

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Carpets dirty, no service at all, no coffee in room(even in chip motels it is coffee), Cafeteria on the first floor smells like in 70 Th, Not good, would not recommend!!!!!

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I've stayed at this hotel twice now. Once in Nov and again in December. I'll start with the guest elevators not working properly throughout our stay. We were never stuck for more than an minute or so but it scared the bejeezers out of my daughters. Our room had holes in the ceiling around the light fixture. A hotel employee hit on me. That was nice […] until he started to sell me something. The service in the restaurant was somewhat rude and the breakfast buffet was overpriced for the quality of good. The Front Desk service was hit or miss. One employee was customer service oriented and was professional. One time I walked through the lobby and he started a conversation with my name. That was a nice touch. I was impressed. However another employee (upon check out) told me that a taxi ride would be the least expensive way to get to the Ft. Lauderdale airport and quoted a price. Once I arrived at the airport via taxi, I was really surprised to find out from the taxi driver that the price was DOUBLE! Read more

After reading some bad reviews, went to the Newport, not knowing what to expect. Turned out great, hotel on the beach, good service, lively pool and bar. Not too noisy. Would go back

Hotel was good value for what we paid (great sale rate), but not worth full rate in my opinion. The traffic to and from Miami was terrible and expensive in a cab. And there was a daily "resort fee" that wasn't clearly indicated until we got there. Not really sure what the resort fee covered. It took quite a bit of time from arrival to actually get in […] the room and the next day they pressure you to attend a time share tour. The beach was nice and the room was good. Read more

Pool was nice.Just know the pier in the picture is broken so you cannot walk out on to it. That was a disappointment to us because the pictures lead one to believe it is functional and ready for you to enjoy. Room was large, but kind of dated. I think they are in the process of updating the hotel so make sure to ask for an updated room.

If all you care about is being on the beach, stay here! If you care about the comfort of your room/bed, don't. Definitely not the nicest hotel, but when you compare to the prices elsewhere you can't beat it.

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Hotel Desk-A+ Bell Captains-A+ Elevator Performance-D Beach Chair Service-A I just need a winter break, so I headed to Florida. The hotel room was nice, but when I got in the room it was WAY over air freshened. I stopped and the desk, and they brought in a room air cleaner, that took 30 minutes. Not a big change, but better. The rooms were big, and […] it was nice to have a wet bar, microwave and refrigerator. There was a lot of space to store luggage and hang clothing. I was on the 6th floor facing the street, and it was loud! I could hear all the street noises, people talking while walking on the sidewalk, and the music from the lobby bar. I think they need noise cancelling windows put in, way too loud. The hotel is near shops, coffee and movies. The self-park is across a busy street, it is well lit and appears to be monitored at all hours. The beach was great! The staff was very helpful with chairs and towels. Read more

The Newcastle hotel in Sunny Isles , FL is centrally located, the common areas and the beach is great but the rooms are not upgraded, the ones he had , had no windows and were very dark.

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Newport Beach Hotel is a lively, upbeat and trendy hotel in the middle of Sunny Isles. This previously mentioned description greatly departs from the description provided and the price range quoted during the year. This hotel belongs in SOBE, not in Sunny Isles. Although the hotel is great for people looking for a party atmosphere, the Hotel is not […] suited during peak season for some of the regular Sunny Isles visitors, i.e. retired, sun-soaking sexagenarians. The hotel has a fantastic breakfast brunch, and a top-notch restaurant that features great lobster specials during the week. If you like dance music and people watching the Newport is for you. If your idea of a vacation includes listening to the sound of the waves in an solitary beach resort, visit this hotel only during the low season. Rooms are good, clean and spacious. Customer service is great, courteous and helpful. Read more

Hotel was better in real life than the pictures online. Service was very good. Very nice beach and pool area as well as nice shops and restaurants. My only complaint would be our room was in need of some door and ceiling repair as well as there was mold in the bathroom.

Great place for the money

I stay for 1 night only ,really comfort room I come back :)

We went in December and it was beautifully decorated. The employees were very nice!!! It is accommodating and close to everything!

First the good -- the hotel is in an excellent location. Valet parking was seamless. Easy access to restaurants, shopping and beaches. The bad -- we stayed in a recently renovated room that was in desperate need of new furniture, painting and a rug shampoo. The pull out sofa was more like a toddler bed -- very low to the ground. The bathroom was very […] dirty. I had to place two phone calls to have it re-cleaned. I had to physically show the maid where the dirt was and how to remove it. The toilet had a ring about 7 or 8 inches think of debris. Clearly the toilets are never throughly cleaned. The breakfast room floors were very dirty the floors are filthy. The playground equipment on the beach area is hazardous -- lots of rust and sharp edges. The beach area was not clean. The elevators are not modern. I asked the concierge a question -- she replied with an attitude "I have no idea". I was expecting modest for the bargain rate.......just not so dirty. I di Read more

I used the hotel for business purposes only. I woke up early in the morning for breakfast and came back late at night. The hotel was OK, except for one of the nights where I had no HOT WATER at all. Since I was using the hotel for at limited time and a specific reason, the hot water issue really bugged me. Because of my busy schedule, I didn't even […] have time to complain in the lobby. Read more

We were only at the hotel for one night. But the lobby and the people were very nice. Thank goodness they upgraded our room, because even the upgraded one had a bad view of the rooftop of building next door. Very retro, interesting. No coffee makers.

I am very picky when it comes to hotel stays. This room exceeded my expectations!!!!!! Friendly staff, clean rooms, easy beach access. I will definitely stay here again

Excellent

Outside of hotel, lobby, concierge look acceptable, however, the carpeting, furniture, and room interior look very dated and is in bad need of renovation. The pool, beach and shopping are all easily accessable.

The only problem we had we the elevators. They are older and easily over burdened. We got trapped in one the first day we were there and had to pry open the doors and crawl out. It never happened again, but I was told it happens when a lot of people and their luggage cram into one car.

The hotel is excellent and the price is very good and its located in the center of miami b. with cheap parking (I just want a little more generous from the Front Dask)

I was dissapointed by this hotel in many ways. They must have recently redid this hotel because when you check in they offer you a thank you by giving you either a dinner credit or massage credit, or something along those lines. What they neglect to tell you is you have to do an hour and a half tour to recieve it. very misleading. The room we had had […] no water pressure and the ceiling shower was very moldy. Parking is $12 a day- and thats to park across the busy 6 lane street. The staff was very friendly and helpful. Read more

Loved the hotel but we had a room with no windows so we never knew what the weather was. We had to go out the room pass the elevator to a conference room to see if it was raining or not. The staff was friendly and the breafast was great just wish it was free. Great parking at the hotel and across the street for $3 less. We didn't get a chance to use […] the pool and private beach area but I'll will definitely stay longer the next time so I'll get a chance to. Read more

The Hotel is nice. For the ones who love Sunny Isles couldn´t be better. Excellent price for what you get. Is always full and specially crowded on weekends. The elevators are always full and we used the stairs more than once. Cleaness is an issued I didn´t notice last time. They never used the vacumcleaner in the whole week. The balcony with a beautiful […] view, was dirty and whole week splitted with some coffe that came from upper floors. Not to mention the windows. We were in a remodeled room but it has a little mainteinance so with all the people I saw it will be destroyed soon. Nice FREE chairs on the beach. Alive music by the pool. BiNGO and Breakfast in the restaurant. TIP: Ask for a remodeled room and pool and beach view for the same low price, if they have they will let you stay in a nice room. Read more