I totally recommend this hotel, I will stay there in a heart beat, people are courteous and friendly. Loved it.Genuine Expedia guest review
"Good Resort/ Great Price"
My one night met my expectations and quiet room afforded a good night's sleep, unlike previous stay with room on very noisy Collins Ave. Nearby, newly refurbished pier offers a nice evening walk and place for a nightcap.Genuine Hotels.com guest review
"Bait & Switch"
The hotel was nice in the sense that it was close to the beach. The "downer" was that just as soon as I checked in, I was sent over to the Consierge Desk where a woman wanted to make an appointment for my wife and I to sit through a 90-minute sales pitch about their "vacation club" .... which sounded a LOT like an old fashioned time-share program. I […] did not attend that presentation and the for the next three days I must have gotten at least four voicemail messages from them on the telephone located in our room. After all ... I came down there to enjoy myself and NOT to listen to any sales pitches. Besides ... I happen to be a Financial Advisor and in my professional opinion a person is better off putting their money into a Mutual Fund as opposed to "investing" it in a time-share. With a Mutual Fund you get Dividends, Capital Gains ... and when you are ready to travel, simply withdraw whatever you cash may need in order to pay for your vacation. After all, cash is good ANYWHERE in the world !!!!! Over the past 30 years I have seen too many time-shares / vacation clubs go completely bust, cease to exist and the folks who bought into it lost ever dime that they put into it. At least the SEC and FINRA provides oversight and consumer protection when it comes to securities investments and NOT when it comes to vacation clubs. Read moreGenuine Expedia guest review
"Convenient and on the Ocean"
Pleasant enough! Very comfortable bed. Noises from next door came through the walls and woke us up during the night.The check in took almost 30 minutes and they seemed in disarray behind the counter with someone being trained and only 2 people there with many people lined up waiting to check in.Genuine Hotels.com guest review
"Everything was average until checkout"
On our last day. Valet pulled our vehicle around and damaged our vehicle. They staff was horrible in there handling of the situation. Following up after returning home the customer service got even worse and we were hung up on several times. They refused to take responsibility. The head valet who was working eventually called me back several days later […] to tell me it was already broken and even took the conversation to racist before hanging up on me. We are talking about just $176 worth of damage, nothing in comparison to the money we spent at resort including $75 in Valet parking fees. There is no way I would recommend staying here base strictly on how the staff and management handles problems. Accidents happen and I am a calm reasonable man, but its crazy how rude they got. Read moreGenuine Hotels.com guest review
"Miami Loves Alexis & Ashley"
This was one of my best trips yet! I love how everyone that worked there was just sweet as a button! Staff were great so was the hotel! Clean really clean! The whole hotel was really nice! LOOOOOVVVE this place great service!Genuine Expedia guest review
"Good resort with private beach"
I just got back from a 5-day stay at the Newport and I thoroughly enjoyed it. I booked a regular run-of-the-mill hotel room, but I was upgraded to a suite that was on the first floor that had access to the pool from its balcony; I was not charged for the upgrade which was a pleasant surprise. The room was clean and well-maintained. Air conditioning […] worked great. The pool/beach was clean and has a Tiki Bar with flat-screen TV's; the drinks are pretty over-priced but they do have a specialty drink deals each night which are reasonable. Kitchen 305 is a great restaurant. I recommend getting a flyer from the concierge desk each morning that shows dinner deals and happy hour information. Most nights, we stayed on the resort and just ate dinner at Kitchen 305 because the deals were so good. We also spent 2 hours at a time-share promotional and got a $100 voucher to Kitchen 305. The concierge was not very helpful with getting a cab or other modes of transportation. The cabs are super-expensive, especially if you plan on traveling to South Beach. I used Uber, which saved about $15 dollars per trip ( eg. airport, Sun Life Stadium). Across the street is a great steak-place called The Porterhouse. I would recommend that place; great environment, live music, and 3 for 1 happy hour most nights. It's a great deal. There is also a CVS across the street (better sunscreen/tanning lotion deals), Bank of America (about 15 mins walk), and a frozen yogurt place across the street. Read moreGenuine Expedia guest review
Firstly, hotel personnel are cordial, and competent in their areas of responsibility.There is some crowded confusion at checkout/checkin time in the entrance, with respect to the parking situation, but in fairness, much of this is due to guests selfishness, and lack of decorum and concern for other people, as is typical of today's culture. The Valet […] parking staff was friendly, and competent, however the space, and the management of the space is challenging. I can imagine that some system could be implemented for improvement here. The overall cleanliness of the Hotel was good, and satisfactory. The restaurants staffs are cordial, and service is good. Were I to again need accommodations in Miami Beach, I would feel comfortable in booking at Newport Beachside. Read moreGenuine Hotels.com guest review
"Wouldn't Stay Again if the Room was Free."
Beautiful lobby. Nice staff. Pool area was nice minus the broken hot tub. However, cardboard would have given more noise cancellation. The bed was hard and the carpet dirty.Genuine Hotels.com guest review
It was my birthday weekend it was ruined i asked for ocean front view they gave me a partial view which was black roof the AC was broken wouldnt cool the carpet was broken & tv was outdated from 1995 furniture was outdated & heavly broken i wasn't able to put my kids drinks in fridge broken as well .Genuine Expedia guest review
Hotel has great location for shopping at Aventura mall. Definitely family resort with little children and dogs everywhere. There's ongoing renovation on the 6th floor - which was extremely annoying with tools and workmen being noisy. Room had a great view over pool and ocean. Used the fitness facilities and was sufficient.Genuine Expedia guest review
Had a wonderful time. Great location, great amenities, excellent restaurants. The Spa was Excellent, Great staff, Wonderful massage.Genuine Expedia guest review
"definitely good for the price and amazing location"
Easy to get to from the airport, kid friendly hotel with great surrounding neighborhood away from the hustle of SOBE but only a bus ride or 25 min cab away. Renting the cabanas was a plus. Hallways on 10th floor a little smelly and ceiling paint chipped in bathroom but for the price it was an overall good stay and the restaurant on the pier on our final […] night was fantastic. Read moreGenuine Hotels.com guest review
Everything was great. Pleasant. Clean. Beautiful. We got upgraded to the ocean view rooms on the second floor. The view n room were great. Only problem is it was close to the elevator n pool, so we were constantly hearing abrupt noises, like doors slamming, elevator bell, workers moving things in the hallway.. Will definitely be goin back but staying […] on an upper floor :) Read moreGenuine Hotels.com guest review
"it was really nice and the staff was very friendly"
we really enjoyed our stay here. the staff was very friendly and welcoming, but the room needs to be updatedGenuine Expedia guest review
Michelle, at the front desk was breath of fresh air and me feel like family. The valet service was also excellent.Genuine Hotels.com guest review
"Amazing time and welcoming people at the hotel."
I have 2 words Best Hotel. They are warm, happy to help you and direct you to where you need to go. Wonderful food at the restaurant and concerts sometimes. Plus a million dollar view of the ocean breath taking. I think I might move there.Genuine Expedia guest review
"So good so familier, very friendli"
This is the 3. Time i been there ,and the next year i go back againGenuine Expedia guest review
Nice hotel. Kitchen 305 has excellent food and a great bar with friendly personnel.Genuine Expedia guest review
"Good value for Miami Beach"
The hotel is ok. I was expecting more. I checked in around 4:30pm and waitied in a long line. Staff were not friendly but I found most people in Miami Beach to be rather cold & snobish so I wasn't surprised. The beach was dirty and packed. We went to Key West for a day and wished we would've stayed there instead. Again I was not impressed with Miami […] Beach. Read moreGenuine Expedia guest review
Only negative thing was the breakfast and the dinner inside the restraunt which was absolutly grossGenuine Expedia guest review
"this hotel does not honor advance reservations."
We had reserved, and paid for, a room overlooking the ocean a couple of months in advance of our arrival. Upon arrival (at 6 p.m. that day)we were informed that the hotel had overbooked that type of room and it wasn't available. We would have to accept a room that did not view the ocean or have a balcony for the first two nights of our three night stay. […] Then we could move to the type of room that we had reserved and paid for. We were given a $25 per day room credit to be used at the hotel. What a generous compensation policy!!!! Are you kidding me? The rest of our stay was unremarkable. The breakfast buffet was mediocre at best and all the hot dishes were not even warm - they were cold. The toaster that the guests got to operate did not work correctly on two of the three mornings we were there. The rooms were very clean, however. But the wood trim in the rooms was appearing to have had some wood rot or water damage at some time in the past. Lots of paint used to cover that stuff up. Oh, and one last point on the reservations honoring situation - as we were checking out, some new arrivals were trying to check in around noon and were told that the entire hotel had been booked and they would have to go to another hotel. We really felt sorry for them. Read moreGenuine Hotels.com guest review
"On the Beach...."
Great Place on the Beach...Genuine Hotels.com guest review
"great hotel in great location"
The location of the hotel was perfect...right on the beach!!! The room was very spacious although I think I got the wrong room. I booked a Queen-sized room, and ended up getting a King-Suite. No complaints there, must be all they had when we checked in. The lobby was a bit crazy-busy but summertime on the beach, what else could you expect? The elevators […] were crowded and very slow...seems like they could have used many more. Read moreGenuine Hotels.com guest review
"Relaxing beautiful beaches, daily activities for"
WonderfulGenuine Hotels.com guest review
WS at wrong location. Needed something close to the stadium but was miles away.Genuine Expedia guest review
RUDE RUDE RUDE people., not accomodating, soda machines out of soda on each floor., Reported, and they never fixed. Had to walk across the street to the gas station to get soda. The little area where they sell soda, were out of my brand, and they were closed in the evening. Our room was left untouched for 2 days. Was confronted by the gift shop attendant. […] Extremely rude. Was a big man. I felt threatened. Told me that sometimes 'Bad things happen to people who walk by the pool. They might slip and fall and get hurt'. In summation, he was telling me to watch myself. The conceirge told us a price for a shuttle, and the bell captain told us it was a lesser amount. Finally, we found a cab driver to accomodate us for the lesser price. Didn't trust anyone there. Attitude by the maid attendants, we very rude. If we were still there when she was going to clean, and we asked her to return in an hour, she made rude comments tht she was inconvenienced. We had to make sure we were out before they came, to get a clean room Read moreGenuine Expedia guest review
"This hotel needs an upgrade"
This hotel is in a good location but I can't understand why they have not taken the opportunity to upgrade the hotel it was very old looking, the carpet in the halls were dirty and smelly, and the room was old looking with old furniture, the balcony was dirty the windows were dirty I had a two night stay but checked out the next day, the lobby look […] like they may have done some work but everything else was bad, I will not stay there again. Read moreGenuine Hotels.com guest review
They upgraded our room without letting us know, so out beachfront room was a pleasant surprise. There was a minor drain problem with our bathroom sink and maintainence was prompt to resolve. The grounds were well taken care of and the bar/restaurant staff at the pool side bar and kitchen 305 were hospitable and very nice.Genuine Hotels.com guest review
I booked a three day two night visit at the Newport. When I arrived there, they told me that they had a problem with the room and it was out of their hands.So they moved me to another hotel NOT another room but ANOTHER hotel. I Iater found out by a employee that works there, that they sold my room at a double price to some more guess. I don't think […] that was right and I felt misguided. I had a very bad experince with them.!!! Read moreGenuine Expedia guest review
I booked my vacation in February, so I never thought that I would run into problems with accomodations. Well I arrived as scheduled on July 19th, and was informed by the front desk that there was problems with the rooms so I would be staying at the Marena's down the street overnight. I was given cash to pay for my stay and the cab ride to the other […] hotel and that I would be given vouchers for breakfast and lunch for the entire week due to the mishap. The next morning I was to return to Newport at 11:00am, upon arrival the person expediting my accomodations was the Director of the front desk and she advised that she wanted to ensure that I received one of the better rooms so that I should go and have breakfast and return to the desk afterwards. Well, after breakfast my husband and I toured the hotel, so as to give them more than enough time to find a room for us. When we returned to the desk, the Director had found a room for us and asked us to wait a few minutes until it was cleaned. We waited again but for at least 45 minutes, I decided to view the room first without our luggage just in case the room was not to our liking. We proceeded to the room to find that it had not been touched, it was an oceanview which was an upgrade since I had booked a standard room with partial view of the ocean. Returning to the front desk, we advised the Director of the situation and she quickly gave us another room which was what I had booked initially. Read moreGenuine Expedia guest review
"Loved it especially being very close to the beach"
My first Miami vacation with my nieces from Canada we were not disappointed, love the location, public transportation right at the door. Room was comfortable, very clean, room service was good, restaurant was good little pricy. Definately will stay again and will recommend to to my friends.Genuine Expedia guest review
Overall the hotel was nice. The room we stayed in was a decent size. When we first arrived at our room, it had an odor, as my son said "it smelled like someone took a dump in the middle of the room".Genuine Expedia guest review
Do not stay on the third floor. They have banquet rooms there. Loud. Also, you might want to bring plenty of towels from home. We asked several times for extra towels and they were not brought up.Genuine Expedia guest review
"Luxurious and relaxing."
First impression as we drove up was fabulous. The facade of the hotel is regal and tropical with the palm tree columns. Then the front desk with Hector at the helm was magnificent. What an asset the Newport has in Hector. The room was perfect. Spacious, and clean . The king size bed was made in such a tasteful way and the ceiling to floor windows overlooking […] the city , pool and ocean were spectacular. The AC worked great and we had a great time. The cabana rental for the beach for the day is well worth it, and the room service was speedy and efficient.The workers for the beach side amenities were also very efficient and speedy to please. I would have liked a cigar shop and a REAL ESPRESSO Cuban style on site but you can't have everything. The main restaurant was beautiful and ALL the workers were great and ready to please. Unfortunately the chef over cooked our steak but the Manager made all that right on our bill. Thank you Newport Hotel for a wonderful two days and nights. Read moreGenuine Expedia guest review
Had some problems at check in and was placed in wrong room. I had booked a ocean front room and was placed in a pool view room. Talked with front desk manager the next morning and she fixed the problem. The location was great, with beautiful beach front and nice pool. Good value for the price.Genuine Expedia guest review
"Great for what we needed."
We were in town one night and wanted to be close to South Beach, this hotel came up so I thought it was closer than it actually was. We had to catch a cruise at the port the following day so wanted something reasonably priced but near the beach. The hotel is older and the rooms needed a little additional TLC and cleaning, however the staff was wonderful! […] I needed some water around 10pm and the store in the hotel was closed. The concierge said that she would go open the store and get me some. When she was not able to, she had some sent up free of charge for me. I tried to give her a tip and she refused to take it. The actual hotel is not one that I would personally stay at long term, but is served its purpose for us and the staff made the difference. Read moreGenuine Expedia guest review
"Great family hotel right by the beach"
This hotel was great for our family. Our girls (7 & 9) loved how they could go from the pool to the beach easily.Genuine Expedia guest review
Nice hotel .....don't take any package from hotel which they provide freeGenuine Expedia guest review
It was amazing, front desk manager was very friendly and the people were very helpful. Defiantly will visit again. ThanksGenuine Hotels.com guest review
good price for the location and beach access, thanks!Genuine Expedia guest review
"I Would like to go back."
It was a wonderful experience I enjoy staying in that hotel, I would love to stay longer period of time. I relax those days. Nice!Genuine Expedia guest review
Can't beat the location for the price.Genuine Hotels.com guest review
"Worst vacation hotel experience yet!!"
Hotel personnel lack hospitality. At our arrival, the front desk lady was irritated and in a bad mood. My wife and I consider that a business of hospitality should be manage in such way. First impression was awful. I made a couple of questions at time of check in, for example, additional hotel fees that were not provided to us unless they were on small […] print (if you know what I mean). We ended it up paying additional parking per day, some hotel fees per day (that I was told at the time of check in did not apply to us), and other per day taxes. Believe my surprise when I am about to check out and the front desk guy is charging my account with several hundred in addition to the price originally paid. I certainly, tried to make a point to the front desk gentleman since I did understood the parking charge was legit, but everything else was not. The conversation got heated, and the hotel personnel threat to call the police on my wife and I. In my business I travel a lot, and stay in many hotels for a living, the fact that these people disrespected my wife and I during our first anniversary get away should be look upon. We were boarded on the second day of our stay to join a vacation system service at the hotel. We were given a courtesy coupon to eat at the hotel restaurant for the time to listen to their proposal, however, I felt that the whole situation was very inappropriate. It resulted on getting us to pay for an additional stay at the hotel which NOW I will not use. Read moreGenuine Expedia guest review
They need to get new bed mattresses it was like a sinkholeGenuine Expedia guest review
"Hotel was crowded at long weekend(july 4th)"
Hotel was good but the time to check in was a little bit longer than i expected, my family came earlier in the morning around 2am, no one at the front desk, i had to hello too loud to get attention of the person who was working during the night shift, finale she came out slowly and told me she had something to do inside now, and i had to waited for […] about 5-10 mins until she done with her hotel troubles in side. It wasn't right when the customers came and no one to welcome, lobby with no body there except 1 valet parking guy in front of the hotel. Second problem was my car rental got a scratches from side sliding door , file complains but hotel busy and my family had to leave. Overall hotel was good with a little crowded at long weekend i think, but don't bother me and my family, location of hotel is ok with some shoppings just walk in distance, if you want to have more fun, should stay in south beach, Read moreGenuine Expedia guest review
Excellent hotel clean and so much confortable , great service and pool as wellGenuine Expedia guest review
"Would love to return!"
The front desk staff was very helpful and patient...even with a long long line to check in. The concierge was EXTREMELY helpful, and super friendly! The location of the hotel is perfect, with lots of shopping and grocery stores near by. Also very close to a public bus transit that will take you to south beach Miami, the Aventura Mall, and many other […] places of interest! Highly recommend staying here! Read moreGenuine Expedia guest review
The hotel is decent enough. Long lines for front desk. At times there were 3 people in the concierge desk and one person at front desk which does not make sense. Concierge try to offer you the complimentary tour which is a sell for membership be aware you will get a call with an offer for complimentary packet. ..it's a sell for a tour. The hotel is […] old, elevator slow, rooms are OK. They do a good job presenting the hotel and present the best of it. Self parking is an issue. It is $20 per day and depending on what time you park you may not find parking, the hotel needs to address that. Staff who get there at 9 or 10 followed me to my car to take my spot because they cannot park their own car to go to work... The hotel should make the pool a no smoking area. When I asked a waitress if people are allowed to smoke she said of course. With so many kids around the hotel needs to review their smoking policy. Overall ok just do not come with high expectations. Some staff like Ashley or Cedric stood out and made our experience better. Read moreGenuine Hotels.com guest review
goed doch een verouderde kamerinrichtingGenuine Hotels.com guest review
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