"Resort type hotel"
Great pool, beach but rooms quite small. Carpeting needs upgrading.Genuine Expedia guest review
"Walking Back into the mid 90s"
The Staff was nice but the front desk system was SLOW. They put a $100 hold on your Credit Card, my guess is because they give you a key fob (used for the elevator) and physical key's to enter your room. The lobby/entry and Bar area were very nice but the room was another story. Once I walked in the door and saw the Mirror Wall behind the CRT Projection […] TV in the living area I knew there needed to be some updates. The King Sized bed was on a sheet of plywood, I could feel the springs through the mattress. The tiles in the bathroom were visibly cracked though still in place. There were no pant hangers in the closet, just plastic shirt hangers from walmart. the only benefit to this hotel was the location (being downtown) and the relative price compared to surrounding hotels. Read moreGenuine Hotels.com guest review
"Not quite what we expected"
We were promised a city view, but the view turned out to be a close-up of the high rise next to us and their parking garage. If we went out on the balcony we could see a little sliver of the city and the other way a sliver of the bay. The room turned out to be a suite, which was nice. The unit was not in great shape, though. For example, there were […] cracks between the door and the tile on the bathroom floor. All in all, I would rather we'd stayed in Miami Beach because we had to take a taxi there anyway because downtown is not very lively after hours. Read moreGenuine Expedia guest review
While the hotel is a nice property the staff needs some serious training especially the "room service". I have booked this hotel for my parents for the NY eve and wanted to order them dinner and champagne for the special NY night. Sending amenities to somebody's room should be a very simple and straight forward process for anybody in hospitality industry. […] Not for the fortune house room service staff. The gentleman that answer the phone insisted that i need the room number to send amenities. When i told him that i am not a guest in the hotel and ordering for my parents that are staying there he simply hang up on me. Second call and a similar rude and uncalled aggressive response. At any given time i have kept the conversation pleasant and tried to find a solution. Maybe at Fortune House is customary to give away the room number to people that call in ... After another call to the front desk a very nice and helpful lady answered and explained me the room service is closed for the day ( 6 PM) and missed the chance to treat my parents with a nice dinner. Anyway the GM should schedule some serious training with the room service staff and remind them where the revenue in a hotel is coming from. Read moreGenuine Expedia guest review
The hotel was a good deal but we found out we had to pay extra for parking we were only there for 2 nights and the "extra" expense ended up costing another $60. Should've just gone to a nice hotel probably would have ended up paying around the same. Service and the room were decent. They had some plumbing problemsGenuine Hotels.com guest review
"Nice hotel in Miami"
Stephanie the night receptionist was wonderful. The rooms were spotless. The facilities were well maintained and easily accessible. I would recommend this hotel to anyone looking to stay in the Miami downtown areaGenuine Expedia guest review
Overall great experience - great rooms, good gym and pool - expensive parking and Valet parking though.Genuine Hotels.com guest review
"Great Location Convenient"
Perfect business accommodations in Brickell at a good price.Genuine Hotels.com guest review
"Great place to stay at great rate"
We were a little skeptical when booking this hotel but it turned out to be a great choice. A colleague and I were traveling on business and this was close to the port. We booked a 2 bedroom and it was a true 2 bed 2 bath with small living room and kitchen. The area is great and surrounded by very expensive hotels. You will have to pay for valet parking […] which is $25 a day I believe. We will stay here again next time we are in town. Read moreGenuine Hotels.com guest review
"A Pretty Good Hotel"
This is the second time I stayed here and will definitely stay here again. Nice clean rooms, staff is pretty friendly, for the most part, except for the guy cleaning the walkway with a leaf blower while I was trying to eat my breakfast outside. Let's blow dust and gas fumes on our customers while they're trying to enjoy the peaceful veranda. LOL The […] only negative thing is the food. The breakfast was decent. I had an awful burger. How can you mess up a burger? Well, it was frozen, but it must have been ancient. Not good. Ordered a chocolate shake and the dude started making it by putting ice, water and chocolate syrup in the blender. When I said it's supposed to be made with ice cream he looked at me like I was from another planet and said he would have to thaw some out. What? I so wanted to show him what magic can pop out of that blender with FROZEN ice cream, milk and chocolate syrup but I was in a hurry to get back to my room to eat that burger. Did I mention there are plenty of good restaurants in the area? ;) Read moreGenuine Hotels.com guest review
"Great condo hotel!"
Fortune House is a couple miles from Bay Side Market, which is where we always head when visiting. There is a free trolly that runs every 15 minutes a half block away, which works well. It runs until 11 pm weeknights and 8 pm Sundays. Our condo had a king bed, walk-in closet, futon, full kitchen and balcony. It was clean and the staff was great. The […] only drawback at all was the pool does not get sun until about 1:00 p.m., so if you are a sun worshiper you have to wait until afternoon. Read moreGenuine Expedia guest review
"Wonderful and Elegant"
The hotel is awsome and is right up there with the big names.Genuine Expedia guest review
"Very nice aparthotel"
One has to be aware that these are apartments not hotel rooms. As an apartment, it was nicely staged. Had no problems with check in or check out as everyone at lobby desk was attentive. Free breakfast is limited to one choice, but it is fresh and abundant. Only complaint is price of parking. As a guest it is $20 a day, if you are not a guest but a visitor […] then it is $7 a day. Other than in and out privilages not sure how to justify the price difference. Read moreGenuine Hotels.com guest review
"CLEAN AND A GOOD PRICE"
So when I arrived I went in the wrong way with my truck and tyhey made me move it. I was the only vehicle there so as if that really mattered. There was an arrow on one side of the entrance but not on the other. I joked with them how many times a day they have to get people to move when $1.00 of paint would solve the issue. I don't think the valet understood […] a word I said. The whole staff was young and seemed to be very inexperienced. After I checked in there was no instructions on getting my bags from my vehicle. The girl at the front desk didn't seem to speak great English. The bellman came but would not relinquish the valet cart. Said it was the only one they had. I did most of the heavy lifting, including pushing the cart. That being said, if you don't require a lot of assistance, the room was very clean and nicely decorated. However, the adjacent balcony outside the window of my room was littered with trash. I took a photo but couldn't find anyone who looked like they were in charge to show them. The TV in the bedroom wouldn't come on and the ice dispenser in the fridge wouldn't work. If I had stayed more than one night, I'm sure this could have been resolved. With all this being said, I would stay there again. It was all-in-all very nice for the money. All this place needs is leadership. Read moreGenuine Hotels.com guest review
"Great place to stay if you do not need wifi access"
Overall nice place. The bed was really comfortable. The only thing is, this is the second time in a row I stay here and the wifi is nonexistent. The signal is even weak in the lobby. Great place, but if you need wifi don't count on connecting here.Genuine Hotels.com guest review
"Horrible Guest Service"
The room itself was great, I had a perfect view of the bay area. But when it comes down to the service of the staff working at the hotel, they are horrible. I valeted my car, and when I come back to get it the next day, my tire was popped. There were skid marks into the parking space they had my car parked in, which led directly underneath my tire. […] They assumed no responsibility, and when I went to speak with the hotel management about the issue, Samira (the hotel manager) ran me in circles. She said that I needed to speak with the valet service, who in turn told me to speak to the hotel management. I left for lunch in a cab and asked them to call me and they never called. I am STILL trying to get in contact with the hotel owner and management of the valet service, left multiple messages, and still have not received a call back. On top of this issue, we called the front desk for extra blankets while we were staying and they told us that we could come down stairs to pick up the blanket. I'm sorry, but in the hospitality industry this is completely unacceptable. I will never stay at the Fortune House again, no matter the circumstance. Read moreGenuine Hotels.com guest review
"Comfortable stay, would come back again."
We had a two bedroom, two bath on the 22nd floor with a balcony overlooking the bay. The hotel staff was nice to give us a free upgrade. Though the kitchen cabinets were outdated, the unit was clean and we felt very comfortable spreading out. The staff was friendly and attentive. Small outdoor pool with BBQ grill, large fitness room. Note there is a […] $10 amenities fee and $20 overnight parking fee per night. Read moreGenuine Hotels.com guest review
"It was good"
For the price it was ok. Extra fees will be added to price and you can only valet your car. Great bay view and nice rooms.Genuine Hotels.com guest review
"Excellent Hotel location"
The bathroom room locked itself from the inside and outside at all times when closing the door. Maintenance was called repetidly but noone showed up. I was afraid not to be able to lock myself out if the bathroom if by any chance the door closed while in the shower. The day of our departure, leaving the hotel at 3 AM to catch a flight, the door closed […] accidentally and we had a very hard time getting of personal toiletries. Reception desk staff was not effective at fixing the problem during the entire lenght of our stay. The room was not as clean as expected. We have stayed at this hotel previously with no complaints in this area. We like to stay at this hotel because it has an excellent downtown location, close to good restaurants and in walking distance to the metro mover, metro rail. We believe a little bit of effort in improving the hotel facilities and maintenance will go a great length in making this extended hotel stay one of the best rated in Miami. Read moreGenuine Expedia guest review
Last minute deal, got a two bedroom suite, it was great, spacious, awesome view, and overall great value. Staff was great and location is perfect. Great timeGenuine Expedia guest review
"ALWAYS READ the fine print."
Even though Expedia will offer "Free Cancellation", the hotel might not. In my case, I had an emergency and the hotel would still charge me for the room. When I eventually made it late to the hotel, they did not want to provide a room even though THEY CHARGED ME FOR IT. Eventually, they did provide a room that seemed it was from 1985.Genuine Expedia guest review
"Okay place to stay"
Nice hotel, nice location. No washing detergent for the washer and dryer in the room. No strore in lobby to buy it from. Wifi was down the entire week I was there. Okay, but could have been better.Genuine Hotels.com guest review
"Good place to stay"
My stay was satisfying close to everything also like the fact it was not too expensiveGenuine Hotels.com guest review
It's was awesome.. Room was bigger than expected and we had a kitchen.Genuine Expedia guest review
On the 22nd floor overlooking the bay & ocean -- great way to start our mornings on the balcony - relaxing at night after coming back from busy days!! More than enough space for family of 4 - loved the master suite & walk-in closet provided. We would definitely stay there again.Genuine Expedia guest review
"near my destination"
This hotel is in poor condition, rooms are shabby, tile floors are cracked, tubs are stained and one toilet did not flush, air conditioner malfunctioned and although staff was helpful and moved me to a different room it was inconvenient. Valet charges were not explained to me upon booking, Cost is excessive when considering the poor quality of the room. […] I would definitely not stay in this hotel again. Read moreGenuine Hotels.com guest review
"Nice hotel, charging problems"
I have stayed twice this year and overall had good experience, very nice and warm staff at cafeteria, but front desk needs to improve payment process and be clear with information: My credit card was refused, had to pay cash at check-out and later appear charges on the refused credit card balance without an invoice or mail explaining the reason for […] the charges Read moreGenuine Expedia guest review
"Really nice hotel in convenient area!"
The hotel is beautiful rooms are spacious and have a lot of closet space! Huge balcony dat face the bay and staff was very helpful! I highly recommend this hotel if u visiting Brickel or Miami!!!!!Genuine Hotels.com guest review
"BED WAS TERRIABLE!!"
THE ROOM WAS OVER OKAY BUT THE BEDS WERE TERRIABLE. THEY HURT OUR BACKS SO MUCH. THE SOFA WAS ALSO SO DIRTY. WE STAYED IN ROOM 2706. I DON'T KNOW IF ALL THE ROOM HAVE BEDS LIKE THIS. ALSO THE ROOM DESK IS SO RUDE. OVER ALL I WOULD NOT STAY HERE AGAIN.Genuine Hotels.com guest review
"Feel like home"
This is the second time we stayed in this hotel. I booked this condo style and had a ocean view. Very satisfy and very friendly guy who did the valet parking.Genuine Hotels.com guest review
"Fortune House great for famili and friends"
Great hotel. I would recommend this hotel for a group of friends. Very nice staff. Miami is always a great place to visit.Genuine Hotels.com guest review
Furniture is worn. Bed mattress is hard and of poor quality. Moderate price plus parking and a resort tax the hotel charged (they blamed expedia for not communicating extra cost) made overall stay a reasonably costly, budget accommodation. I won't be back.Genuine Expedia guest review
"Fun 21st Birthday!"
I celebrated my 21st Birthday at this hotel and it was a great experience. The room was a great size and I was surprised at how much space was in the room. The rooms had big closets and the views of downtown and south beach were perfect! The only downside to the hotel is te front desk. The people at the front desk move very slow an it took me almost […] 45minutes to check in. The front desk also doesn't have simple things that you might need for your stay. Also the phone in our room didn't work... So to reach the front desk I had to call from my cell phone. The valley however was perfect. My favorite part if my stay was how fast valley worked! Overall I would recommend this hotel and k would stay here again. Just don't be in a rush when checking in or checking out. Read moreGenuine Hotels.com guest review
It worth the priceGenuine Hotels.com guest review
"Memorial Day weekend stay"
Hotel/Condo was very nice and employees were all very pleasant. It was a bit pricey and was surprised when I still had to pay $80 more when I checked out. I wouldn't recommend it unless people have money to spend on hotel.Genuine Expedia guest review
"Fortune house horrors"
Beware of the mandatory $20 a day valet fee and the $75 resort fee they don't tell you about. Our room was dirty with other people's no no hairs all over the bathroom. For the amount of money you spend to stay there you expect a little bit nicer furniture in the rooms. Stay somewhere else...Genuine Hotels.com guest review
"A great place to stay"
This is in a super area. The exercise room was very good, and the breakfast was super.Genuine Hotels.com guest review
the actual hotel is just fine and we had a great view but the staff was horrible and unhelpful. I returned to my room after a long day and there wasnt a wash rag. When i ask for one i was told that they were all out and they would send one up in the morning. I told them it was totally unacceptable and they brought up one town after i raise sand. There […] was also a ton of extra fees when we arrived. There was even a tourism fee. Read moreGenuine Expedia guest review
nice place for the price paidGenuine Hotels.com guest review
"Incredible! Very spacious rooms & amazing service"
Rooms were in amazing condition. Great location and the hotel staff was very comforting.Genuine Expedia guest review
Room bad and staff very rudeGenuine Hotels.com guest review
"What You See Is Not What You Get."
This stay started out being one of the worst experiences I have ever had. The rooms that I was offered didn't look anything like the pictures advertised. I was shown 2 studios that was equally as bad. They had old bubble back televisons and the furniture was very damaged. The front desk was very rude and refused to let us speak with a manager in the […] beginning. Needless to say it took us 2 hours to get checked in after finally speaking with a manager (which was nice and helpful). We were advised that the rooms on the internet are upgrades and booking through any site besides theirs, you get a standard room. In the end we did get a room that was acceptable. Read moreGenuine Hotels.com guest review
I love this hotel. I feel like a own an apartment in Miami. The locations is great and there are very good places to eat within walking distance. You can ride the Metro (free) to the downtown and Bayside are. The metro station is right across the street.Genuine Hotels.com guest review
"Excellent location while on business"
I did not have time to enjoy the amenities but, all in all, it was a comfortable place to stay. I also got an upgrade with an excellent view of the bay.Genuine Hotels.com guest review
"Rent apartement in miami fl"
Bad Firniture, noisy AC and old bed sheets. No safety box. Ecco due to no carpetGenuine Expedia guest review
I will definetley stay here again if I'm ever in that area. Great view, housekeeping came regularly, and staff was very friendly! Amenities were a plus.Genuine Hotels.com guest review
"Great stay in Miami"
Great hotel, great location. We have been upgraded to a 2 bedroom bay view from a 1 bedroom city view. Very accessible and close to downtown Miami and easy access to Miami Beach. We did not try the breakfast. Only negative, the price of the valet parking. $20/day seems very expensive!Genuine Expedia guest review
"OK for one night"
Hotel was in great location with great waterfront views if on higher floor. We stayed for one night prior to a cruise so we were not too fussy. I dont think I would want to stay here long term. The hotel was clean but very dated. plenty of room and very comfy master bed. The other bedroom looked like it catered for kids - the bed was a queen but didnt […] look as comfy but as it was only the 2 of us we hadnt requested anything else. The breakfast was included and was buffet style and tasty-there was plenty to eat and it was hot-Im easy to please though!!! I couldnt understand why there were negative comments beforehand. The staff are ok. Only one girl on the front desk at anytime made it difficult if you were in a hurry. Taxi requests are impossible, we walked up the road and flagged one down so we could get to the ship in good time. Overall, it was for one night, walking distance to great restaurants and it was clean and comfy. I would stay again for a night but not longterm and I would walk upto the main street for a taxi. Read moreGenuine Expedia guest review
"Cruise port was 10 minutes away"
It was a basic outdated condo/ hotel. I was disappointed that they only had one washcloth! When I called to ask for another I was told that they would not have any clean ones until 2a.m. I'm sure this was a condo unit that someone owns and decided to rent out to vacationers! It wasn't a total dump but it definitely needed some upgrading especially the […] bathtub! Read moreGenuine Hotels.com guest review
"Overall it was a pretty nice hotel"
It was an ok stay. The beds are very uncomfortable. And we also booked on a traveling website so when we checked out there was an additional fee of $10. They said that didnt get covered but it is because they charge $10 to use the swimming pool and work out room even if you dont use them. So there was an additional charge that we didnt expect.Genuine Expedia guest review
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